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Organization DBA Thom Child and Family Services
Former Names --
Organization received a competitive grant from the Boston Foundation in the past five years No

Summary

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Mission StatementMORE »

The mission of Thom Child and Family Services is to provide community based, collaborative, culturally sensitive and comprehensive services, consultation and training to young children, their families and others in the community who care for them.

Mission Statement

The mission of Thom Child and Family Services is to provide community based, collaborative, culturally sensitive and comprehensive services, consultation and training to young children, their families and others in the community who care for them.


FinancialsMORE »

Fiscal Year July 01, 2016 to June 30, 2017
Projected Income $54,281,427.00
Projected Expense $54,281,427.00

ProgramsMORE »

  • Thom Early Intervention Partnerships Pregnancy and Newborn Support Programs
  • Thom Early Intervention Programs
  • Thom Regional Consultation Programs
  • Welcome Family Springfield & Lowell

Revenue vs. Expense ($000s)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Expense Breakdown 2014 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Overview

Mission Statement

The mission of Thom Child and Family Services is to provide community based, collaborative, culturally sensitive and comprehensive services, consultation and training to young children, their families and others in the community who care for them.


Background Statement

Thom Child and Family Services, founded in 1921 as a child guidance clinic addressing the mental health needs of immigrant Boston families, now provides developmental and therapeutic services to over 13,000 infants, toddlers, and their families in Massachusetts. Thom operates early intervention programs in Boston, Woburn, Waltham, Norwood, West Newbury, Lowell, Marlborough, Worcester, Springfield, and Westfield. 


Impact Statement

Thom Child and Family Services provided critical early intervention services to 13,547 infants and toddlers last year in 161 communities in Massachusetts.  Our dedicated teams of clinicians also collaborated with thousands of mothers, fathers, grandparents, foster parents, pediatricians, early childhood educators, case managers and others who care about the development of very young children.  Thom Child and Family services celebrated its 95th anniversary last fall.  Also over the past few years, a scholarship fund was created to provide advanced professional training to selected Thom employees.  This is just one investment Thom Child and Family Services makes to enhance the knowledge and skills of our staff and acknowledge the complex nature of this early intervention work. Another accomplishment of the agency over the past year has been the development of a second Welcome Family in Springfield.  Over the next twelve months our top goals include; continued financial stability for our programs, provision of high-quality, strength based and family centered early intervention services to eligible children and families, and delivery of evidence-based training and professional development for our workforce and those with whom we collaborate.  

Needs Statement

Thom is committed to the delivery of the highest quality of early intervention (EI) services and the agency prioritizes training and professional development. We provide continuing education opportunities that are evidence-based, reflective of best practice, and identified by our workforce as an area of interest. Funding to cover the cost of hiring presenters, releasing staff to at attend, and renting meeting space is an annual need as is funding to provide scholarships to our employees seeking very high-level training on a specific topic.

Thom is also committed to ensuring that all children and families eligible for EI services are offered a chance to enroll and receive services that are meaningful, family centered and culturally appropriate. The cost of interpreters, translation of materials, recruitment of bilingual/bicultural staff, and numerous outreach initiatives is significant.  Over the last year, translation services cost over $50,000 for our programs throughout the state.


CEO Statement

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Board Chair Statement

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Geographic Area Served

In a specific U.S. city, cities, state(s) and/or region.
STATEWIDE
Thom Child and Family Services provides early intervention services to children and families in 161 communities throughout Massachusetts.  Thom's ten programs are based in: Lowell, Springfield, Westfield, Marlboro, West Newbury, Boston, Waltham, Woburn, Norwood and Worcester.  

Organization Categories

  1. Human Services - Family Services
  2. Health Care -
  3. -

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)

Yes

Programs

Thom Early Intervention Partnerships Pregnancy and Newborn Support Programs

Thom Child & Family Services offers free home visits to pregnant women, new mothers and their infants who live in the Springfield and Greater Lowell areas of Massachusetts.

The Pregnancy and Newborn Support Program is for pregnant women and families with newborn babies.Thom Pregnancy and Newborn Support Programs provide home visits that focus on helping pregnant women access pre-natal care and engage in healthy behaviors. After the baby is born, Thom Pregnancy and Newborn Support Programs help new parents to do what's best for their babies' optimal growth and development through the first year
Budget  --
Category  General Code Direct Service
Population Served Female Adults Children and Youth (infants - 19 years.)
Program Short-Term Success  --
Program Long-Term Success  --
Program Success Monitored By  --
Examples of Program Success  --

Thom Early Intervention Programs

Thom Child & Family Services operates ten Early Intervention programs in Massachusetts.

  • Thom Anne Sullivan Center (Lowell & surrounding areas)
  • Thom Boston Metro Early Intervention (Boston & Brookline)
  • Thom Charles River Early Intervention (Waltham & surrounding areas)
  • Thom Marlboro Early Intervention (Marlboro & surrounding areas)
  • Thom Mystic Valley Early Intervention (Woburn & surrounding areas)
  • Thom Neponset Valley Early Intervention (Norwood & surrounding areas)
  • Thom Pentucket Early Intervention (Pentucket & surrounding areas)
  • Thom Springfield Infant Toddler Services (Springfield & surrounding areas)
  • Thom Westfield Infant Toddler Services (Westfield & surrounding areas)
  • Thom Worcester Area Early Intervention (Worcester & surrounding areas)


Budget  $3,500,000.00
Category  Human Services, General/Other Children & Youth Services
Population Served Infants to Preschool (under age 5) Families At-Risk Populations
Program Short-Term Success 
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Program Long-Term Success 
Early Intervention strives to achieve six broad outcomes for all enrolled children and families:
1) Children have positive social and emotional skills
2) Children acquire and use both knowledge and skills
3) Children will take action to meet their needs
4) Families will know their rights regarding raising a child with special needs
5) Families will be able to effectively communicate their child's needs
6) Families will help their child develop and learn.
Program Success Monitored By 
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Examples of Program Success 
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Thom Regional Consultation Programs

Thom Regional Consultation Programs provide:

  • Consultation to families and children with complex care needs
  • Training and assistance to Early Intervention staff to meet the complex needs the children they serve
  • Support and training to area Childcare, Early Intervention and Child Care Resource and Referral Agencies (CCR&R) to build community capacity for inclusion of young children with special needs and complex care requirements.
Budget  --
Category  Health Care Patient & Family Enrichment
Population Served Children and Youth (infants - 19 years.)
Program Short-Term Success  --
Program Long-Term Success  --
Program Success Monitored By  --
Examples of Program Success  --

Welcome Family Springfield & Lowell

Thom Child and Family Services operates two Welcome Family Programs: Springfield and Lowell. Welcome Family is a free, voluntary program for mothers and their newborn babies. This is a universal program available to all mothers and newborns who reside in Springfield or gave birth at Mercy Medical Center or who reside in the Greater Lowell area or gave birth at Lowell General Hospital. Welcome Family provides mothers with a one-time nurse home visit, valuable community information and a Welcome Family gift bag.

Budget  --
Category  Human Services, General/Other
Population Served Children and Youth (0 - 19 years)
Program Short-Term Success 
Research suggests that the Welcome Family model will improve health and developmental outcomes including:
Reduced risk for infant hospital readmission
Increased rates of breastfeeding
Increased well-child visit attendance
Increased postpartum visit attendance
Program Long-Term Success 
Increased identification of families needing services
Increased connections to clinical and community services
Reduced stigma about home visiting
Program Success Monitored By  Referrals
Examples of Program Success  Thom Welcome Family Programs have received many positive parent testimonials of increased knowledge, resources and support.  

CEO/Executive Director/Board Comments

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Management


CEO/Executive Director Ms. Gretchen Rowe
CEO Term Start Feb 2017
CEO Email [email protected]
CEO Experience

Ms. Rowe joined Thom Child and Family Services in 2002 as an occupational therapist at Thom Boston Metro Early Intervention Program. While completing her graduate work at Boston University, Ms. Rowe studied health policy in the UK, Switzerland, and the Netherlands. In 2003, she became the coordinator of the Boston Regional Consultation Program and later was director of Thom Boston Metro Early Intervention Program. Ms. Rowe joined Thom Child and Family Services’ leadership team in Natick in 2007 and returned to Boston University to study nonprofit management and leadership, completing a certificate program through the Institute for Nonprofit Practice. She is a past board member of the Massachusetts Association for Occupational Therapy and is currently on the advisory board for Boston University’s School of Public Health Center of Excellence in Maternal and Child Health.

Co-CEO --
Co-CEO Term Start --
Co-CEO Email --
Co-CEO Experience --

Former CEOs and Terms

Name Start End
Peter Woodbury Jan 1977 Feb 2017

Senior Staff

Name Title Experience/Biography
Maura E. Buglione Director of Development --
Robert Gagnon Director of Program Services --
Tanya Mateer Director of Financial Services --
Kathleen M. Reed Director of Billing Services --
Lawrence A. Tucker Ph.D. Senior Software Developer --

Awards

Award Awarding Organization Year
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Affiliations

Affiliation Year
-- --
Member of state association of nonprofits? Yes
Name of state association --

External Assessments and Accreditations

External Assessment or Accreditation Year
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Collaborations

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CEO/Executive Director/Board Comments

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Foundation Comments

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Staff Information

Number of Full Time Staff 371
Number of Part Time Staff 472
Number of Volunteers 0
Number of Contract Staff 28
Staff Retention Rate % 84%

Staff Demographics

Ethnicity African American/Black: 15
Asian American/Pacific Islander: 29
Caucasian: 724
Hispanic/Latino: 67
Native American/American Indian: 0
Other: 0
Other (if specified): 8 - "two or more races"
Gender Female: 819
Male: 24
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? Under Development
Organization has Strategic Plan? Yes
Years Strategic Plan Considers 3
Management Succession Plan Under Development
Business Continuity of Operations Plan Yes
Organization Policies And Procedures Yes
Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes
State Charitable Solicitations Permit Yes
State Registration Yes

Risk Management Provisions

Workers Compensation and Employers' Liability
Automobile Insurance and Umbrella or Excess Insurance
Commercial General Liability and D and O and Umbrella or Excess and Automobile and Professional
Employment Practices Liability

Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually

Governance


Board Chair Mr. Arthur W. Hughes
Board Chair Company Affiliation None
Board Chair Term July 2015 - June 2017
Board Co-Chair --
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Louis R. Cohen Cohen-Miles Insurance Agency Voting
Frederick V. Fortmiller No Affiliation Voting
Michelle R. Gaughran NA Voting
James A. Houlares No Affiliation Voting
Arthur W. Hughes No Affiliation Voting
Miriam G. Lasher No Affiliation Voting
Pamela L Palmucci Community Volunteer Voting
Jean C. Sandler community volunteer Voting

Constituent Board Members

Name Company Affiliations Status
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Youth Board Members

Name Company Affiliations Status
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Advisory Board Members

Name Company Affiliations Status
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Board Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 8
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 4
Male: 4
Not Specified 0

Board Information

Board Term Lengths 1
Board Term Limits 0
Board Meeting Attendance % 79%
Written Board Selection Criteria No
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 88%
Percentage of In-Kind Contributions 25%
Constituency Includes Client Representation Yes

Standing Committees

  • Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
  • Finance
  • Nominating
  • Personnel

CEO/Executive Director/Board Comments

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Foundation Comments

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Financials


Revenue vs. Expense ($000s)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Expense Breakdown 2014 (%)

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2016 2015 2014
Total Revenue $50,178,269 $46,165,436 $41,752,657
Total Expenses $49,316,727 $45,477,053 $41,044,426

Prior Three Years Revenue Sources

Fiscal Year 2016 2015 2014
Foundation and
Corporation Contributions
-- -- --
Government Contributions $0 $0 $0
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified -- -- --
Individual Contributions $15,512 $9,354 $227,812
Indirect Public Support $131 $1,924 --
Earned Revenue $50,146,340 $46,143,145 $41,455,741
Investment Income, Net of Losses $16,286 $11,013 $69,104
Membership Dues -- -- --
Special Events -- -- --
Revenue In-Kind -- -- --
Other -- -- --

Prior Three Years Expense Allocations

Fiscal Year 2016 2015 2014
Program Expense $45,056,284 $42,601,574 $38,295,398
Administration Expense $4,175,430 $2,795,562 $2,678,796
Fundraising Expense $85,013 $79,917 $70,232
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 1.02 1.02 1.02
Program Expense/Total Expenses 91% 94% 93%
Fundraising Expense/Contributed Revenue 543% 709% 31%

Prior Three Years Assets and Liabilities

Fiscal Year 2016 2015 2014
Total Assets $14,011,554 $13,180,086 $11,598,432
Current Assets $12,561,899 $11,737,922 $9,959,172
Long-Term Liabilities $79,031 $121,130 $459,791
Current Liabilities $4,036,854 $4,022,645 $2,791,849
Total Net Assets $9,895,669 $9,036,311 $8,346,792

Prior Three Years Top Three Funding Sources

Fiscal Year 2016 2015 2014
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value --
Spending Policy --
Percentage(If selected) --
Credit Line Yes
Reserve Fund Yes
How many months does reserve cover? 2.00

Capital Campaign

Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? No

Short Term Solvency

Fiscal Year 2016 2015 2014
Current Ratio: Current Assets/Current Liabilities 3.11 2.92 3.57

Long Term Solvency

Fiscal Year 2016 2015 2014
Long-term Liabilities/Total Assets 1% 1% 4%

CEO/Executive Director/Board Comments

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Foundation Comments

Financial summary data in the charts and graphs above are per the organization's Form 990s for FY16 and FY15 and per the audited financials for FY14. Contributions from foundations and corporations are listed under individuals when the breakout was not available.

Documents


Other Documents

No Other Documents currently available.

Impact

The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.


1. What is your organization aiming to accomplish?

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2. What are your strategies for making this happen?

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3. What are your organization’s capabilities for doing this?

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4. How will your organization know if you are making progress?

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5. What have and haven’t you accomplished so far?

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