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International Institute of Boston Inc

 2 Boylston Street, Third Floor
 Boston, MA 02116
[P] (617) 695-9990
[F] (617) 695-9191
Jeffrey Thielman
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 Printable Profile (Summary / Full)
EIN 04-2104325

LAST UPDATED: 01/28/2019
Organization DBA International Institute of New England
International Institute of Lowell
International Institute of New Hampshire
International Institute of Boston
Former Names --
Organization received a competitive grant from the Boston Foundation in the past five years No


Mission StatementMORE »

The mission of the International Institute of New England is to invest in the future of New England's cities and towns by preparing immigrants for participation in the social, economic, and political richness of American life through active citizenship.

Mission Statement

The mission of the International Institute of New England is to invest in the future of New England's cities and towns by preparing immigrants for participation in the social, economic, and political richness of American life through active citizenship.

FinancialsMORE »

Fiscal Year Oct 01, 2017 to Sept 30, 2018
Projected Income $4,800,375.00
Projected Expense $5,236,833.00

ProgramsMORE »

  • English Instruction
  • Outreach & Education
  • Reception and Placement
  • Workforce Preparation

Revenue vs. Expense ($000s)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Expense Breakdown 2014 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Mission Statement

The mission of the International Institute of New England is to invest in the future of New England's cities and towns by preparing immigrants for participation in the social, economic, and political richness of American life through active citizenship.

Background Statement

For nearly a century, the International Institute of New England (IINE) has welcomed and supported families and communities as they bridge the gap between their former lives and a new future in the United States. Successive waves of immigrants and refugees have historically settled in the Northeast – from the Irish and Italian immigrants of the late 1800s, to Vietnamese migrants in the 1970s and 1980s, to Iraqi, Somali, and Bhutanese refugees today. In an average year IINE works with nearly 2,000 individuals from 100 different countries. Many are families, trying to resettle and succeed in the United States. Some of the clients have suffered persecution and forced migration, and have chosen to rebuild their lives in New England. Others are immigrants and students who seek English language learning, employment and skills training in order to advance their employment prospects as they work to achieve economic self-sufficiency. All contribute to New England's social diversity and economic strength and all share the hope of a better life for their families and their children. IINE invests in the future of our cities and towns by preparing them for the social, economic, and political richness of American life.

Impact Statement

Each year, IINE serves nearly 2,000 refugees and immigrants across our three sites in Boston and Lowell, Mass. and Manchester, N.H. We have three overarching objectives: 1) provide refugees and immigrants with the resources, skills, and knowledge to transition confidently into their new lives in America; 2) ensure families and individuals achieve economic independence by providing high quality employment counseling, workforce development training, and job placement services; and 3) support client pathways to citizenship.

In the last year, IINE

  • Resettled 434 refugees in Eastern Massachusetts and Southern New Hampshire in 2017. The Institute is the second largest resettlement organization in the region.
  • Served nearly 500 people in our English language programs.
  • Provided employment-counseling services to 686 refugees and immigrants in the past year, 71% of whom received a job placement within six months of starting the program.
  • Placed new Americans at more than 146 companies across Massachusetts and New Hampshire.
  • Graduated 100% of the 82 participants in the Institute’s in-demand intensive vocational training programs. We placed 85% in full-time jobs in the hospitality/banking/health care industries where they earned an average hourly wage of $16.00 – representing a significant increase from their previous incomes in most cases.
  • Earned the highest rating – Tier 1 – from the Massachusetts Department of Elementary and Secondary Education for the Boston site’s English for Speakers of Other Languages (ESOL) program, which we plan to expand in 2018.
  • Brought together 114 families via our program for reuniting Central American children with their families, the largest such program in Greater Boston.

Needs Statement

New England’s foreign-born residents face linguistic, economic, educational, and health barriers that impede their pathways to self-sufficiency.

1. Limited English language proficiency impedes integration. It limits access to health care services, schools, and career advancement. Approximately 53 percent of foreign-born residents in Manchester, 45 percent of foreign-born residents in Boston, and 67 percent of foreign-born residents in Lowell are characterized as Limited English Proficient.

2. Non-transferable job skills limit options for gainful employment, and those with this profile require significant workforce training to become competitive job applicants. Labor market projections clearly show the growing share of jobs now requiring middle communication and technical skills. High school credentials are no longer sufficient to secure jobs with family-sustaining wages.

3. Foreign-born residents with significant health and mental health challenges often struggle to adjust to life in the U.S. Vulnerable populations are at increased risk of experiencing disruptive health complications due to previous poor nutrition, poor sanitation, and limited access to and awareness of adequate medical care.

CEO Statement

IINE differs from many organizations that serve refugees and immigrants because we provide a wide range of services designed to address the comprehensive needs of new Americans during their first year in the United States. This includes welcoming refugee individuals and families as they first step onto U.S. soil, connecting them to initial housing we have secured and furnished, sharing a first warm meal, and soon after engaging in an in-depth discussion to assess needs and define goals. We then customize services to reach those goals.
Beyond initial reception and placement support, we provide a unique service continuum that includes ongoing case management, cultural orientation, navigating health/mental health services, job readiness, training and placement, education and literacy, and preparation for civic engagement and U.S. citizenship.
Other area refugee resettlement and immigrant serving organizations focus on discrete areas of support, such as resettlement and cultural adjustment; IINE offers a holistic continuum of services for both our own population and refugees and immigrants resettled by other providers. As a result, other agencies frequently refer refugee clients to IINE to access services they do not provide, such as employment services, skills training programming, and English instruction.
All refugee and immigrant service providers are affected by the changes occurring to the federal resettlement program under President Trump. The administration has capped the number of new refugees allowed entry into the U.S. in FY2018 (Oct. 2017 – Sept. 2018) at 45,000, lower than in any year since its inception and disappointing to those committed to refugee protection. However, throughout its nearly 100-year history, IINE has withstood numerous changes in our country’s openness to refugees and immigrants. When downturns in immigration occur, our practice is to deepen our engagement with the many clients already in our programs and to expand to adjacent populations and new service lines. While the number of new Americans may vary year to year, the need for support and services among refugees and immigrants remains consistently high. Furthermore, America and IINE will continue to welcome refugees in 2018.

Board Chair Statement

I was raised in post-war Europe, immigrating to the United States from Hungary when I was 11 years old. We came to America in archetypal fashion, sailing on a boat and arriving at Ellis Island. Resettling in a new county, learning a new culture, is overwhelming. My family was fortunate to receive help and support from a couple who had immigrated to the US earlier following confinement in a concentration camp during World War II. After all these years, this couple and the help they provided is what really stands out for me about our journey to America. That’s how important this connection was to my family. And it shows the importance of the connection present-day immigrants have with the International Institute of New England.
One of the things that makes America great is this constant inflow of new people, who bring their experiences and contribute their ideas to our society. For centuries people have come here with nothing and found ways to build lives for themselves, and to ensure each new generation is a little better off than the one before it. And most, like my family, had help and support as they traveled this path.
IINE’s work is incredibly important to the people who come here without any resources or support. For more than 100 years, the International Institute of New England has been a vital presence in the lives of refugees and immigrants.

Geographic Area Served

Massachusetts-All Regions
City of Boston- Citywide (please select all areas as well)
City of Boston- Allston/ Brighton
City of Boston- Back Bay
City of Boston- Beacon Hill/ West End
City of Boston- Charlestown
City of Boston- Chinatown/ Leather District
City of Boston- North Dorchester
City of Boston- South Dorchester
City of Boston- Downtown
City of Boston- East Boston
City of Boston- Fenway/ Kenmore
City of Boston- Hyde Park
City of Boston- Jamaica Plain
City of Boston- Mattapan
City of Boston- Mission Hill
City of Boston- North End
City of Boston- Roslindale
City of Boston- Roxbury
City of Boston- South Boston
City of Boston- South End/Bay Village
City of Boston- Harbor Islands
City of Boston- West Roxbury
The International Institute of New England serves immigrants and refugees throughout Greater Boston, Greater Lowell, and Southern New Hampshire. Its three site offices are located in Boston and Lowell, Mass., and Manchester, N.H., with field sites in Lynn, Mass. and Nashua, N.H. 

The Institute's central office is co-located with the Boston site office in downtown Boston, easily accessible to our clients via public transportation.

Organization Categories

  1. Human Services - Ethnic/Immigrant Services
  2. Employment - Job Training
  3. Housing, Shelter - Housing Support

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)



English Instruction

A major focus of our work is teaching new Americans English and scaffolding their literacy skills. The stronger new Americans' English skills are, the more likely they will attain economic self- sufficiency and become active and engaged community members on the path to citizenship.
English for Employment (EFE) provides contextualized vocational instruction and is targeted to employable refugee adults. EFE seeks to rapidly equip students with the language skills and cultural knowledge needed to navigate their new communities and successfully enter the workforce, and ultimately to pursue their educational and career goals in order to gain entry to better jobs, vocational training, and/or higher education.
Our English for speakers of other languages (ESOL) program offers three levels (high beginner – low advanced) of ESOL classes that accommodate the daytime/irregular work schedules of immigrants who live in Greater Boston. This class is open to the public, and draws on IINE’s significant experience developing specialized curriculums for ESOL learners.
Budget  590,700
Category  Human Services, General/Other Services for Ethnic & Immigrant Groups
Population Served Immigrant, Newcomers, Refugees Unemployed, Underemployed, Dislocated Poor,Economically Disadvantaged,Indigent
Program Short-Term Success 

100% of students improve their English language skills, based on the BEST Plus Test.

Program Long-Term Success 
Program participants are fluent in English and able to acquire better-paying jobs with increasing levels of responsibility.
Program participants are fully integrated into their new adopted homes and active participants in the civic life of their communities.
Program Success Monitored By 
Number of students enrolled
Number of students improving their English language skills, based on the BEST Plus Test
Number of instructional hours attended 
Examples of Program Success 

The majority of clients participating in English instruction classes are new, or very recent, arrivals in the United States. They are therefore either trying to obtain their first job or are trying to increase their English skills so they can move to a better job. While we hope that all students are able to attend at least 60 hours of instruction, we recognize that students are successful when they are able to secure full-time employment.

For students who are able to take 60 hours of instruction, we expect to see improvement in their English language skills based on the BEST Plus Test.

Outreach & Education

The country is currently engaged in a debate about how welcoming we should be to refugees and immigrants. IINE is proud to embrace the part our mission that calls for promoting tolerant and welcoming communities and creating opportunities for refugees and immigrants to connect to their neighbors. Over the past year, we have shared our message with a diverse range of audiences, from schools, congregations and synagogues, to attendees at our storytelling events and lectures. In the year to come, we want to connect with an even larger audience.
Our most successful outreach activity to date is Suitcase Stories, a traveling live performance series that features foreign- and U.S.-born residents sharing their stories as refugees, immigrants and first-generation Americans. Both moving and entertaining, Suitcase Stories introduces refugees and immigrants on a personal level – and through an engaging format – to audiences who want to learn more about new Americans.
Since February 2017, IINE has held six Suitcase Stories events in Lowell, Arlington, Concord, Boston, Manchester, and at the world headquarters of Needham-based travel company TripAdvisor. More than 2,000 people attended the performances, which raised $84,000 to support of IINE. In 2017, we launched a lecture series that explored immigrant integration and refugee resettlement from diverse perspectives. Our staff members routinely appear on panels and other venues to discuss immigrant issues, and we organize welcome dinners with local residents and newly arrived refugees in the communities where we work. Through these efforts IINE educates and informs people about the pivotal role new Americans play in building the cultural and economic life of our region.
Budget  175,000
Category  Human Services, General/Other Services for Ethnic & Immigrant Groups
Population Served Immigrant, Newcomers, Refugees
Program Short-Term Success  Refugees and immigrants connect to their neighbors by telling their stories to diverse audiences.
Program Long-Term Success  Communities welcome refugees and immigrants with open arms and support their integration into civic life.
Program Success Monitored By 
# of attendees
# of Suitcase Stories events
# of speaking engagements, panels, lectures, etc., provided by staff 
Examples of Program Success 
When we launched Suitcase Stories this year we were hoping to attract large numbers of attendees, but we did not know if that would happen. We learned from our initial run of shows that residents of cities with lots of immigrants hear immigrant stories all the time, and an event like Suitcase Stories may not be a novel experience. However, cities with residents who do not have daily interaction with refugees and immigrants have a deep interest in our storytelling events, which are special opportunities to learn about the lives of new Americans. And this is a wonderful situation for IINE, as we especially want to reach audiences in communities that might be lacking diversity and immigrant populations. During our first year we were gratified to sell out our shows in Concord, Arlington, and Needham.
Storytelling events have a way of connecting people to those around them in a way that other events do not. We often see people turning to their neighbors and talking about the show they've just experienced. Through those interactions we are helping to build actual community.
At one recent event, two Iraqi immigrants served by IINE told stories about how their lives have been transformed since resettling to the U.S. They made the audience laugh when the father said he had no idea where Boston was, and definitely not Lowell, where the family was being resettled. He asked a man in the airport in Turkey if he knew where in the U.S. Boston was -- north, south, east, west? Was it warm?  Cold? The man said he had no idea, so the family got on the flight having no idea where they were going to live.
Seven years later, they love it here. They bought a house in Tingsbury, have three lovely children, and the father has a good job. They are happy and truly connected to their community.

Reception and Placement

The core work of the International Institute on New England involves resettling hundreds of refugees each year who are fleeing persecution and conflict in their homelands. We also support asylees who seek political protection after arriving in the United States, Cuban and Haitian entrants, those with Temporary Protected Status, victims of human trafficking, immigrants in need of language services, and unaccompanied minors reuniting with their families.
Case managers begin working on behalf of clients even before they arrive, securing an apartment and provisioning it with climate-appropriate clothing and culturally appropriate food. Staff welcome new arrivals at the airport and provide a hot meal and settle them in their new apartment. Within days of arrival, case workers help clients apply for Social Security, Refugee Cash Assistance, food stamps, MassHealth and other short term public benefits for which they may be eligible, such as Supplemental Security Income and fuel assistance. Staff also arrange for health assessments and provide help with navigating public transportation.
IINE maintains sites in Boston and Lowell, MA, and in Manchester, NH:
Our Boston site – IINE-Boston – is unique in that we primarily resettle single men, 80% of whom are under the age of 35. They are often the first in their families to resettle with the hopes of petitioning for visas for other family members to join them in safety. While some resettlement agencies refrain from working with single male clients, our staff have developed expertise in responding to the unique needs of young men who may have suffered from arbitrary arrest and detention, forced conscription and torture in their home countries.
Our Lowell site – IINE-Lowell – has historically resettled families. Recently, with the cost of living rising in Lowell, we are also starting to serve more single male refugees in addition to families. The employment team has developed comprehensive skills enabling them to successfully work with and place clients of varying ages, education levels and backgrounds.
Our site in Manchester, NH – IINE-Manchester – is growing the size of its operations and the depth of its services. As housing costs continue to rise across New England, IINE-Manchester continues to be able to secure affordable housing for families and has established strong relationships with local employers in manufacturing and service industries that increasingly rely on IINE clients to fill vacant positions.
Budget  793,700
Category  Human Services, General/Other Services for Ethnic & Immigrant Groups
Population Served Immigrant, Newcomers, Refugees At-Risk Populations Families
Program Short-Term Success 

Resettlement: 100% of new arrivals are resettled in communities in the Boston, Lowell and Manchester areas.

Increased stability: 100% of new arrivals obtain and keep permanent housing. 
Program Long-Term Success 
Engagement: Refugees and immigrants are active, engaged members of their communities. 
Citizenship: Refugees who aspire to citizenship are prepared to successfully apply for citizenship when they become eligible.

Program Success Monitored By 
# of clients who obtain and keep housing.
# of clients who progress from program participation to workforce participation 
Examples of Program Success 
A recent IINE client, Hanna, is a refugee from Eritrea who risked her life to come to the United States. Orphaned at a young age, Hanna and her siblings suffered violence, imprisonment and torture before they fled Eritrea. When Hanna reunited with her grandmother and sister in Boston in 2012, she struggled to cope with the horrors of her past while acclimating to her new surroundings.
Our staff helped ease her transition into American life. Attending English classes and a Cultural Orientation program at our Boston site, Hanna learned about American culture and soon could navigate her new city. She then enrolled in our intensive vocational program focused on hotel industry jobs and, upon graduation, our staff helped her find work as a server at the Boston Marriott Long Wharf Hotel.
Today, Hanna is a junior at Tufts University studying clinical psychology, determined to help herself and others heal from mental and emotional trauma. One day, she would like to return to Eritrea and be a part of fixing its broken mental healthcare system.

Workforce Preparation

I. Refugee Employment Services
All employable refugee adults resettled by IINE are enrolled in Refugee Employment Services, as are the majority of asylees, Cuban/Haitian entrants, Special Immigrant Visa holders, victims of human trafficking and other work-eligible immigrant populations we serve. We strive to provide employment service support for five years from an individual’s date of arrival, enabling IINE to continue helping immigrants further develop their skills, obtain better-paying positions and advance their careers.
Enrollment into Refugee Employment Services begins with a comprehensive intake and assessment process. Each client meets with case management staff to discuss and document past education and work history, career goals, and potential barriers to success, such as health or childcare issues. Education staff then conduct standardized assessments of each client’s English language proficiency to determine appropriate level placement in our English for Employment (EFE) and cultural orientation programs, which follow contextualized vocational language curriculums designed to familiarize clients with American workplace culture. Staff, volunteers and interns work with clients on creating resumes, conducting practice interview skills, attending job fairs and more.
Through an extensive network of employer partnerships, we place most employable adults in jobs with opportunities for advancement. Our employer partners include, among others, in-flight services provider LSG Sky Chefs; HMS Host, a global restaurateur with concessions such as Starbucks and Wolfgang Puck; Brooks Brothers; Vention Medical, a medical device maker; Cardinal Health; and local businesses such as Boston Common Café and Milk Street Café, both of which have hired our clients for delivery, dishwashing and food preparation positions.
II. Service Industry Training Program and Hospitality Training Program
In our Boston site, we operate two additional employment services programs that offer excellent opportunities for clients who have moderate proficiency in English and a minimum of six months of work experience in the U.S. Our Service Industry Training Program (SITP) prepares students for jobs in the hospitality, banking, and healthcare industries, and our Hospitality Training Program focuses specifically on equipping students with the skills and knowledge they need to launch careers in the hotel industry.
Our ten-week SITP and six-week HTP curriculums are composed of five modules: Industry-Specific Skills Training, English for the Hospitality/Banking/Healthcare Industries, Customer Service, Work Readiness, and Computer Literacy. Our signature HTP program also includes a two-week Job Shadowing module, in which students shadow employees at one of our partner hotels.
Our SITP/HTP staff have established relationships with more than 50 Boston partner employers in the hotel/banking/healthcare industries, including The Charles Hotel, Hilton Boston Back Bay, InterContinental Boston, The Westin Boston Waterfront, Four Seasons, Boston Medical Center, Brigham & Women’s Hospital, Beth Israel Hospital, Children’s Hospital, Webster Bank, and many others.
With limited public funding support, IINE’s HTP and SITP trained and placed 82 clients in FY2017 (ended Sept. 30). One of our top priorities in FY18-FY20 is providing even more refugees and immigrants with a pipeline to well-paying banking/healthcare/hospitality industry jobs. With professional training room space at our new downtown offices and a successful, ongoing effort to increase our private funding revenue, we are now well-positioned to scale our skills training programming. We are excited to begin this program expansion in FY2018, with a target of placing 155 students in jobs.
Budget  740,000
Category  Employment, General/Other Job Training & Employment
Population Served Immigrant, Newcomers, Refugees Poor,Economically Disadvantaged,Indigent Minorities
Program Short-Term Success 
Increased skills: program participants acquire new skills related to job readiness, such as improved English, interviewing skills, and conflict resolution. 
Program completion: a) 140 clients will participate in our Refugee Employment Services, 80% of whom will secure employment within eight months; b) 155 clients (including about 25 of the RES clients) will complete the HTP or SITP program in FY2018. 
Increased job placement: program participants will acquire personally meaningful jobs. 
Program Long-Term Success 

Increased employment retention: program graduates able to retain long-term employment

Increased earnings: program graduates able to attain economic mobility.

Program Success Monitored By 
Progress in English language skills
Progress in development of job interview skills
Job acquisition
Examples of Program Success 
IINE’s Hospitality Training Program, one of the workforce preparation programs described above, has provided refugees and immigrants with a pathway to rewarding careers for nearly 20 years.
Over the last two decades we have had many success stories. Ibrahim, for example, is a refugee from Somalia who worked at a hotel in Indonesia as a front desk agent before being resettled in the United States. After resettling and finding his first job as an assembler at a medical device company, Ibrahim was eager to get back into the hospitality field. In July 2016 he enrolled in our intensive six-week Hospitality Training Program. He was hired quickly after graduation as a housekeeper at the Sheraton Boston Hotel, earning twice the hourly wage he received at his former job. Eager to grow his career and gain more customer service experience, Ibrahim was able to transfer within the Marriott Company in early 2017 to the Renaissance Boston Waterfront, where he is now working as a Guest Services Aide.

CEO/Executive Director/Board Comments



CEO/Executive Director Mr. Jeffrey Thielman
CEO Term Start July 2015
CEO Email
CEO Experience

Jeffrey Thielman was appointed IINE President/CEO in summer of 2015. For the 18 years prior, Jeff played a key role in the growth of the Cristo Rey schools across the country. He served as the first Development Director of the original Cristo Rey school in Chicago, from 2001 to 2009 he managed the scale up of the Cristo Rey model to 24 sites, and from 2009 to 2015 served as President of Cristo Rey Boston High School.

Prior to joining the staff of the original Cristo Rey school, Jeff was a trial attorney in Boston and worked in the financial services industry. Between college and law school, Jeff served for three-and-a-half years as a Jesuit International Volunteer in Tacna, Peru, where he was a teacher and founded a program for street children called the Center for the Working Child, which has been replicated in several cities in Peru. He co-authored a book called Volunteer: With the Poor in Peru on the founding of the Center.

Jeff lives in Arlington, Massachusetts, serves on the town’s School Board (School Committee), and he and his wife have three children. Jeff has undergraduate and law degrees from Boston College, and he is fluent in Spanish.

Co-CEO --
Co-CEO Term Start --
Co-CEO Email --
Co-CEO Experience --

Former CEOs and Terms

Name Start End
Ms. Carolyn Benedict-Drew Mar 2006 June 2015

Senior Staff

Name Title Experience/Biography
Ms. Cheryl Hamilton Director of Partner Engagement and Northern Tier Operations

Cheryl Hamilton joined the International Institute in the summer of 2015. Since graduating from Clark University where she currently teaches a course on immigrant integration, Cheryl devoted her career to advancing refugee resettlement. She has more than fifteen years of experience in the field, including most recently serving as Associate Director for External Relations as RefugePoint, a Cambridge-based international humanitarian organization.

Previously, she served as National Coordinator for RefugeeWorks (now Higher Advantage), a program of Lutheran Immigration and Refugee Services in Maryland and Director of the New Migration Project and the Center for Preventing Hate. Between 2001-2003, Cheryl helped manage the unexpected migration of 2,500 Somali refugees to her hometown in Maine.

A relentless storyteller, Cheryl also wrote and performed a one-woman show entitled Checkered Floors based on the Somali resettlement to Maine. She routinely appears in storytelling productions throughout New England, including performing on The Moth MainStage in 2014.

Mr. Michael Jackson Human Resources Director --
Ms. Rita McDonough Chief Financial Officer

Rita McDonough joined IINE as Chief Financial Officer in February 2013.

Rita brings over 25 years of accounting, financial and management experience in both the non-profit and for-profit sectors. At IINE, Rita oversees all fiscal, contractual, facilities and IT matters and is the liaison for external funding agencies and auditors. Rita was instrumental in the May 2015 sale of IINE’s building at One Milk Street, Boston, which provided for the financial stability of the Institute by establishing an endowment with the sale proceeds.

Prior to IINE, Rita spent three and a half years at the Learning Prep School (LPS) in Newton, MA as their Chief Financial Officer. During her tenure at LPS, Rita navigated and successfully problem solved a number of financial issues to ensure the school’s financial future, including negotiating a significant tuition increase with the Department of Elementary and Secondary Education and the Operational Services Division.

Rita’s prior positions included key management roles in the human services, health and utility fields, as well as 7 years of public accounting experience in audit and tax for various industries.

Rita resides in Marshfield, MA and has 2 daughters. She graduated from University of MA-Boston with a BS in Management/Accounting and is a licensed CPA.

Ms. Alexandra Weber LICSW Chief Program Officer

Alexandra “Xan” Weber, LICSW, has worked at the International Institute since 2008.

As the Chief Program Officer, Xan is responsible for managing the organization’s overall strategic program direction as well as its three sites in Boston and Lowell, MA and Manchester, NH.

Prior to her current role, Xan served at IIB as the Director of Community Services from 2008-2013, managing the site’s refugee resettlement program, various victim services projects, and behavioral health services. In 2014, Xan was promoted to the dual role of Head of Strategic Direction, Programs and Boston Site Director. She was responsible for helping reshape IINE’s overall strategic program plan.

As a licensed Independent Clinical Social Worker in the Commonwealth of Massachusetts, Xan specializes in non-profit program management and family systems therapy. Xan holds degrees from Georgetown University and the University of Iowa, where she received her Master’s in Social Work. Xan lives with her husband and two kids in Jamaica Plain, MA.


Award Awarding Organization Year
-- -- --


Affiliation Year
-- --
Member of state association of nonprofits? Yes
Name of state association Massachusetts Nonprofit Network

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --



CEO/Executive Director/Board Comments


Foundation Comments


Staff Information

Number of Full Time Staff 46
Number of Part Time Staff 65
Number of Volunteers 300
Number of Contract Staff 25
Staff Retention Rate % --

Staff Demographics

Ethnicity African American/Black: 31
Asian American/Pacific Islander: 15
Caucasian: 57
Hispanic/Latino: 8
Native American/American Indian: 0
Other: 0
Other (if specified): --
Gender Female: 72
Male: 39
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? Under Development
Organization has Strategic Plan? Under Development
Years Strategic Plan Considers 5
Management Succession Plan No
Business Continuity of Operations Plan No
Organization Policies And Procedures Yes
Nondiscrimination Policy Yes
Whistle Blower Policy No
Document Destruction Policy --
Directors and Officers Insurance Policy --
State Charitable Solicitations Permit Yes
State Registration --

Risk Management Provisions


Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Bi-Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually


Board Chair Mr. Zoltan Csimma
Board Chair Company Affiliation Genzyme (Ret.)
Board Chair Term Jan 2016 -
Board Co-Chair Mr. Cornel Catuna
Board Co-Chair Company Affiliation BJ's Wholesale Club, Inc.
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Mr. Douglas Bailey DB Media Strategies Voting
Ms. Christine Brennan Beech Street Elementary School Voting
Ms. Jean Franchi Dimension Therapeutics Voting
Ms. Ginger Gregory Ph.D. Shire Voting
Ms. Taeiss Haghighat Triton Systems Voting
Ms. Rushna Tejani Heneghan Charles River Laboratories, Inc. Voting
Ms. Julie Hogan HubSpot Voting
Ms. Amy Hsuan Boston Consulting Group Voting
Mr. Stephen Kasmouski WinterWyman Voting
Mr. William Krause Moody, Lynn & Lieberson, LLC Voting
Ms. Shari Loessberg MIT Sloan School of Management Voting
Ms. Rita McDonough International Institute of New England Exofficio
Dr. Frederick Millham MD South Shore Hospital Voting
Ms. Deborah Shufrin Brandeis University Voting
Mr. David Sullivan Esq. Murtha Cullina LLP Voting
Mr. Jeffrey Thielman International Institute of New England Exofficio
Mr. Michael Wyzga Biotechnology Consultant Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 2
Caucasian: 10
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 4
Other (if specified): Persian, Romanian
Gender Female: 8
Male: 8
Not Specified 0

Board Information

Board Term Lengths 3
Board Term Limits --
Board Meeting Attendance % --
Written Board Selection Criteria Under Development
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions --
Constituency Includes Client Representation Yes

Standing Committees


CEO/Executive Director/Board Comments


Foundation Comments



Revenue vs. Expense ($000s)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Expense Breakdown 2014 (%)

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2016 2015 2014
Total Revenue $6,207,502 $15,736,223 $6,104,099
Total Expenses $5,999,434 $6,226,789 $6,045,604

Prior Three Years Revenue Sources

Fiscal Year 2016 2015 2014
Foundation and
Corporation Contributions
-- -- --
Government Contributions $0 $0 $0
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified -- -- --
Individual Contributions $223,412 $410,569 $448,011
Indirect Public Support $115,679 $116,820 $107,305
Earned Revenue $4,075,093 $4,504,634 $4,759,287
Investment Income, Net of Losses $879,640 $-534,458 $5,865
Membership Dues -- -- --
Special Events $93,659 $193,891 $79,133
Revenue In-Kind $786,536 $577,429 $541,622
Other $33,483 $10,467,338 $162,876

Prior Three Years Expense Allocations

Fiscal Year 2016 2015 2014
Program Expense $4,422,262 $4,411,729 $4,392,806
Administration Expense $1,259,198 $1,598,820 $1,460,730
Fundraising Expense $317,974 $216,240 $192,068
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 1.03 2.53 1.01
Program Expense/Total Expenses 74% 71% 73%
Fundraising Expense/Contributed Revenue 73% 30% 30%

Prior Three Years Assets and Liabilities

Fiscal Year 2016 2015 2014
Total Assets $11,990,055 $11,408,429 $7,410,319
Current Assets $1,687,986 $2,570,935 $1,172,898
Long-Term Liabilities $1,063,224 -- $6,405,692
Current Liabilities $848,219 $1,537,885 $643,517
Total Net Assets $10,078,612 $9,870,544 $361,110

Prior Three Years Top Three Funding Sources

Fiscal Year 2016 2015 2014
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value --
Spending Policy --
Percentage(If selected) --
Credit Line No
Reserve Fund No
How many months does reserve cover? --

Capital Campaign

Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? --

Short Term Solvency

Fiscal Year 2016 2015 2014
Current Ratio: Current Assets/Current Liabilities 1.99 1.67 1.82

Long Term Solvency

Fiscal Year 2016 2015 2014
Long-term Liabilities/Total Assets 9% 0% 86%

CEO/Executive Director/Board Comments


Foundation Comments

Financial summary data in the charts and graphs above is per the organization's audited financials.  Contributions from foundations and corporations are listed under individuals as the breakout was not available.
The Other revenue category in the charts and graphs above for FY14 includes a capital grant.  For FY15, the Other revenue category includes amortization of financing fees and a gain on sale of a building (net of related income taxes). 


Other Documents

No Other Documents currently available.


The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.

1. What is your organization aiming to accomplish?

The International Institute works to achieve our mission through three overarching objectives: 1) provide refugees and immigrants with the resources, skills, and knowledge to transition confidently into their new lives in America, 2) ensure individuals and families achieve economic independence by providing high quality employment counseling, workforce development training, and job placement services, and 3) support clients on their path to naturalization.
IINE operates from the belief that every immigrant and refugee welcomed to our shores is an investment in our country and our communities. Immigrants renew the American identity, invigorate our economy, and preserve and testify to our commitment to fairness and equality.

2. What are your strategies for making this happen?

IINE’s core services and programs achieve our overarching objective to welcome, aid, educate, employ, and help naturalize New England’s refugees and immigrants. 
Resettlement and Vulnerable Population Case Management –The core work of IINE involves resettling hundreds of refugees each year who are fleeing persecution and conflict in their homelands. We also support asylees who seek political protection after arriving in the United States, Cuban and Haitian entrants, those with Temporary Protected Status, victims of human trafficking, immigrants in need of language services, and unaccompanied minors reuniting with their families.
English Instruction – A major component of our work is teaching immigrants English and scaffolding their literacy skills.
Employment Services – All employable adults resettled by IINE-Boston enroll in our Refugee Employment Services program, which prepares new Americans for their first job in the U.S. and provides job training and placement support. Additional skills-training programming provides industry-specific job training for those who are moderately proficient in English and have at least six months of work experience in the U.S.
Outreach and Education – IINE staff visit public schools, libraries, congregations, universities, and other groups to share our story, provide cultural exchange, introduce communities to newcomer populations, answer questions, and advocate for this important work and the people it benefits. Our storytelling events and lecture series reach diverse audiences in Massachusetts and New Hampshire.

3. What are your organization’s capabilities for doing this?

In operation for nearly a century, the International Institute of New England (IINE) is well suited to this work. IINE is one of the oldest and largest social service organizations for new Americans in the region. Each year, we serve nearly 2,000 refugee, asylee, and immigrant clients across our three sites in Boston and Lowell, Massachusetts, and Manchester, New Hampshire. The Lowell site was founded in 1919 in response to a large influx of European immigrants into the Greater Merrimack Valley. The Boston Institute was founded shortly thereafter in 1924, while Manchester established its operations in 1987. In 2009, the sites consolidated into one organization, the International Institute of New England. A streamlined administrative and financial management structure allows field office staff to deliver high quality services to beneficiaries.
Although refugees and immigrants face formidable language and cultural challenges, and sustain a high incidence rate of trauma and health problems, government funding mandates they begin supporting themselves ninety days after arriving in the U.S. IINE’s comprehensive programs and case management services are designed to immediately stabilize clients while ensuring they receive the skills training and support they need to achieve self-sufficiency and financial stability.

4. How will your organization know if you are making progress?

80 new refugee arrivals, primarily single men, resettled in Boston
105 new refugee arrivals, both single men and families, resettled in Lowell
206 new refugee arrivals, primarily families, resettled in Manchester
100% of refugee clients achieve federal definition of self-sufficiency (i.e., cover basic needs expenses, such as rent, utilities and food) within 90 days of arrival
75% of employable adult clients will secure employment within eight months of arrival
100% clients participate in Workforce Orientation
80% of employable adults (representing those without existing English language skills) participate in our contextualized English for Employment (EFE) program
100% of EFE students improve their English language skills, based on the BEST Plus Test
80% of clients participate in workforce development activities such as mock interviews, resume writing, career overview workshops, and Internet job search training
155 clients graduate from our six-week Hospitality Training Program or our ten-week Service Industry Training Program (Boston site)
130 HTP/SITP graduates are hired by local employers within six months of graduation.

5. What have and haven’t you accomplished so far?