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Merrimack Valley YMCA, Inc.

 101 Amesbury Street, 4th Floor
 Lawrence, MA 01840
[P] (978) 725-6681
[F] (978) 681-1126
Katie DesBois
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 Printable Profile (Summary / Full)
EIN 04-2104378

LAST UPDATED: 09/20/2015
Organization DBA Merrimack Valley YMCA
Merrimack Valley Young Mens Christian Association Inc.
Former Names --
Organization received a competitive grant from the Boston Foundation in the past five years No



Mission StatementMORE »

The Merrimack Valley YMCA is dedicated to strengthening the foundations of community through youth development, healthy living and social responsibility. Every day, we work side-by-side with our neighbors to make sure that everyone, regardless of age, income or background, has the opportunity to learn, grow and thrive.

Mission Statement

The Merrimack Valley YMCA is dedicated to strengthening the foundations of community through youth development, healthy living and social responsibility. Every day, we work side-by-side with our neighbors to make sure that everyone, regardless of age, income or background, has the opportunity to learn, grow and thrive.

FinancialsMORE »

Fiscal Year Oct 01, 2012 to Sept 30, 2013
Projected Income $12,063,435.00
Projected Expense $11,863,432.00

ProgramsMORE »

  • Active Science
  • Adelante Education Center
  • Lawrence Music Clubhouse
  • Smart Hoops
  • Social Entrepreneur Institute

Revenue vs. Expense ($000s)

Expense Breakdown 2014 (%)

Expense Breakdown 2013 (%)

Expense Breakdown 2012 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Mission Statement

The Merrimack Valley YMCA is dedicated to strengthening the foundations of community through youth development, healthy living and social responsibility. Every day, we work side-by-side with our neighbors to make sure that everyone, regardless of age, income or background, has the opportunity to learn, grow and thrive.

Background Statement

First established in Lawrence, Massachusetts in 1880, the Merrimack Valley YMCA is recognized as one of the original members of this historic and prestigious national and international non-profit community organization. For more than a century, the Merrimack Valley YMCA has responded to the needs of adults, youth and families throughout the Merrimack Valley region. The Merrimack Valley YMCA serves over 33,000 people each year who benefit from diverse programming and services offered at one of our five branches, including Lawrence, Andover/North Andover, Methuen, Camping Services, and Housing and Community Services. We provide essential services to all members of the community, regardless of their ability to pay. In doing so, we provide access to affordable and subsidized programming for adults, youth and families in need. This is particularly important at our Lawrence Branch, where statistics reveal that one of every four families lives below poverty levels and over 80% of residents are classified as “low-income”.

The Merrimack Valley YMCA is a leading non-profit committed to strengthening community through youth development, healthy living and social responsibility. Our goal is to strengthen our community by improving the quality of life and inspiring individuals and families to develop their fullest potential in spirit, mind and body. Our diverse programs and services include: character building and leadership development for youth and teens, childcare (before, during and after school), swim lessons, aquatic safety instruction, exercise and fitness for adults and seniors, various recreational sports for all ages, day and residential youth camping, academic support, experiences in music and the arts, as well as housing and supportive services for homeless and near homeless men. Every day, the Merrimack Valley YMCA works side-by-side with our neighbors to make sure that everyone, regardless of age, income or background, has the opportunity to learn, grow and thrive.

Impact Statement


· The Merrimack Valley YMCA serves over 33,000 people each year who benefit from diverse programming and services. In 2014, the Merrimack Valley YMCA delivered nearly $4 million of subsidized services to deserving children, adults and families in need of the Merrimack Valley region.

· Throughout the 2013- 2014 school year, the Y implemented Extended Day Education programming; giving 1900 students access to swimming lessons, Active Science, physical education and music education during the school day at the Y as well as outdoor education and leadership development opportunities at our camps.

In 2011, the Merrimack Valley YMCA started the Partners in Prevention Initiative to equip adults in our community with the education and support needed to prevent child sexual abuse.


· Complete fundraising and construction on expansion and renovation of the Andover/North Andover YMCA.

This expansion will allow us to better serve the community in an already over subscribed facility, and will ensure the financial sustainability and provide support for continued subsidy of our Lawrence programs and services.

· Expand programming for chronic disease prevention.

Programs for diabetes prevention and youth obesity will be expanded and new interventions will be introduced.

· Support the Lawrence school revitalization initiative.

Through participation on the planning task force and growth of our educational initiatives, the YMCA will support the efforts by the State to improve educational achievement of the children of Lawrence.

· Grow membership.

Strengthening the foundations of community happens when more people are engaged in community building activities like YMCA programming. By growing our membership base we will be better positioned to play our part in building a strong community.

Needs Statement

·  Andover/ North Andover Expansion Project: With more than 6,000 members and 300,000 visits each year, the Andover/ North Andover YMCA has reached physical capacity. This expansion project will double our current space and ensure that the Y is an enduring resource for the Merrimack Valley community.
·  Reach Out for Youth & Families: The Reach Out for Youth & Families annual campaign was established to ensure that everyone will be able to experience the Merrimack Valley YMCA regardless of their ability to pay. Our campaign funds also support essential outreach programs for youth, teens and families.
· Funding for Education Initiative: Through the Education Initiative, the Merrimack Valley YMCA ensures that youth and teens are provided a variety of educational programs throughout the school year and during summer break that address the following key elements: STEM, School Readiness, Summer Learning, and Achievement Gaps. 
· Funding for Health Innovations- Prevention of Chronic Disease: The Merrimack Valley YMCA recognizes that many factors contribute to the prevalence of health-related chronic diseases such as obesity and diabetes, and works to create innovative programs and collaborative resources to help meet the needs of the diverse communities we serve. 

CEO Statement

The Merrimack Valley YMCA is a unique social enterprise that knits together the diverse communities of the Merrimack Valley. We operate as one entity with a common purpose, to strengthen the foundation of community. We share staff amongst our branches, and believe that our ultimate purpose is to make each community, and the collective communities, more effective by creating a framework for citizens to work together and care for the greatest needs regardless of community boundaries.

Board Chair Statement


Geographic Area Served


For more than a century, the Merrimack Valley YMCA has responded to the needs of adults, youth and families throughout the Merrimack Valley region of Massachusetts and Southern New Hampshire.  Covering a geographical area of approximately 113 square miles and a population of 200,000, the Merrimack Valley YMCA serves over 33,000 people each year from Lawrence, Andover, North Andover, and Methuen.

Organization Categories

  1. Human Services - Young Men's or Women's Associations
  2. Youth Development - Youth Development Programs
  3. Education -

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)



Active Science

The Merrimack Valley YMCA has recently implemented Active Science within our Lawrence School Age Program. Active Science is an innovative and science-based program developed by Professor Kyle McInnis, Professor and Chair of Health Sciences at Merrimack College, and his colleagues from the University of Massachusetts. This program consists of experiential-based learning activities that involve fun health-related physical activities. Students perform activities that require movement (such as a dance class, a visit to a State Park, or an "express" workout at the YMCA), while wearing digital activity monitors (such as a pedometer, heart rate monitor, or accelerometer) to gather data for scientific inquiry. Students then upload their data onto a customized website where they analyze and evaluate their data. Thus, Active Science combines activity and science. Through this program, students have fun, remain active, and are completely engaged in science while performing the field experiments.

Budget  .
Category  Education, General/Other
Population Served Children and Youth (0 - 19 years)
Program Short-Term Success 

Active Science aims to increase physical activity levels, while enhancing academic achievement for students involved in the Merrimack Valley YMCA School Age Programs. 

Program Long-Term Success 

The Active Science program addresses two very tightly integrated challenges- promoting academic achievement and improving health related behaviors among high risk youth. The positive association between academic achievement and physical activity and fitness was demonstrated in a recent report from Active Living Research, a national program of the Robert Wood Johnson Foundation, which concluded children who are physically active and fit are more likely to have greater academic success than sedentary students. Further evidence to support this conclusion was provided in a recent review of over 50 studies compiled by the U.S. Centers for Disease Control and Prevention that demonstrated physical activity enhances cognitive performance, promotes on-task classroom behavior, and improves concentration.

Program Success Monitored By  Standardized tests and classroom tests and quizzes are performed before and after each teaching module.  Objective measures of student movement such as steps, distance, heart rate and calories accumulated during the field experiences are collected using the digital devices to further quantify the association between activity, academic performance, and on-task classroom behavior. In addition, students and teachers complete a brief program satisfaction questionnaire at the end of each lesson. 
Examples of Program Success 

After completing the Active Science program, School Age Program participants increased their activity levels and showed improvement in their overall Active Science tests scores.

Adelante Education Center

The Adelante Education Center empowers students to overcome obstacles and embrace success through character-building academic programs and recreational activities. The Adelante Education Center, located at the Lawrence YMCA, offers three main programs: School Success, Summer Success, and the Adelante Scholar Program.  

· School Success offers a unique continuum of services to 7th and 8th grade students. This prep program focuses on entrance exam preparation and academic enrichment for students seeking to attend area private and parochial high schools.

· The Summer Success program accommodates 40 children who will be entering 7th, 8th, and 9th grades and provides hands-on academic enrichment, computer research and recreational activities.

· The Adelante Scholar program provides scholarship assistance, site placement and support for required community service, intensive SAT preparation as well as college and financial aid application assistance to high school students.

Budget  209,604
Category  Education, General/Other
Population Served At-Risk Populations Children and Youth (0 - 19 years)
Program Short-Term Success 
Goals and objectives for the upcoming year:
-  To improve academic performance for School Success, Summer Success, and Adelante Scholars as measured by MCAS and report cards
-  To have at least 80% of School and Summer Success students get accepted to a private high school and receive a scholarship
Program Long-Term Success  Through Adelante Education Center Programs, the Merrimack Valley YMCA aims to help students gain admission to tuition-based high schools, give students access to scholarship funds, and shape future leaders through academic enrichment and community service opportunities. The Merrimack Valley YMCA would like to have 100% of Adelante Scholars graduate high school and graduate college.
Program Success Monitored By 

The Merrimack Valley YMCA uses several tracking methods to determine program success. In the School Success program, Adelante administers baseline testing for both 7th and 8th grades using the High School Placement Test (HSPT) and Secondary School Admissions Test (SSAT). Each student's performance helps the teachers determine individual strengths and weaknesses so that they may target learning activities appropriately. Students take full or partial practice tests subsequently throughout the fall. They must also submit school report card and progress reports regularly. Actual test performance and the rate of successful admissions to the schools to which students apply are the best indicators of the program's effectiveness. Adelante also receives quarterly report cards and progress updates from Adelante scholars in grades 9 - 12. Maintenance of high academic achievement and good conduct are requirements for scholarship retention. College acceptance, graduation statistics, and records of required community service hours are also maintained.   

Examples of Program Success 
Nearly 100% of all Adelante Scholars graduate high school and enter four -year colleges and universities. 

“Adelante changed me in many ways. I went from a kid with C’s to a gentleman with A’s and B’s”  - Omar

Lawrence Music Clubhouse

The Lawrence Music Clubhouse is an exciting, safe and free after-school program where youth and teens, ages 10 to 18 years, can explore music, express themselves, establish friendships, empower themselves to take creative risks, and pursue their passions.  The Clubhouse is a musical haven where youth have an alternative to unsupervised after school time when they might otherwise have been drawn to unhealthful life choices.
With a philosophy based on fostering self-esteem, the Lawrence Music Clubhouse uses music as a vehicle to build a culture of caring and a strong sense of community. This program provides at-risk youth who otherwise would not have access to music exploration with concrete opportunities to perform, record and pursue additional education at no cost.  The program also provides its young participants with lifelong experiences that teach valuable lessons about discipline, hard work, patience and rising above challenges.
Budget  88,500
Category  Youth Development, General/Other
Population Served At-Risk Populations Children and Youth (0 - 19 years)
Program Short-Term Success 
Goals and objectives for the upcoming year:
 - To serve a minimum of 265 youth at risk
 - To increase awareness of music as an effective tool for improving educational attainment, confidence and self esteem of participants
- To have:
    - five volunteer music leaders work with young people at risk
    - two youth perform at the regional Music Clubhouse Showcase in Boston
    - five youth apply for the Berklee College of Music Summer Program
    - at least 75 students finish a recording project
Program Long-Term Success  The goal of the Lawrence Music Clubhouse is to create a caring and accepting musical environment in which many of Lawrence’s underprivileged youth can have fun, develop social and musical skills, and build confidence.
Program Success Monitored By  The Lawrence Music Clubhouse Program Director evaluates the overall effectiveness of Lawrence Music Clubhouse programs through the utilization of both qualitative and quantitative methods. General clubhouse attendance records are maintained to determine the number of times students attend the Music Clubhouse as well as the length of their visits. Attendance records are also kept for individual classes within the Music Clubhouse. Questionaires and surveys are used to measure the quality of programs.
Examples of Program Success 
“The Lawrence Music Clubhouse is my favorite place, my home. I come here every day to make sure that I avoid bad influences and do something I really love, MUSIC!” -Wilfredo, age 16
“I was once very shy and during my time in the Lawrence Music Clubhouse I took vocal lessons.  It was literally the most fun I’ve had.  I learned more than just vocals, but how to bring sunshine into a room! I love the Music Clubhouse. The YMCA is my second home.” -Clubhouse Participant

Smart Hoops

The Smart Hoops Program for youth and teens is offered Monday – Thursday, 9:00am-6:00pm during the summer. Each morning of the program, teachers work with middle school and high school students to assist them with mandatory summer reading lists as well as MCAS practice work. During these morning sessions, students read, write, discuss, and debate topics from the books on their reading lists. The Merrimack Valley YMCA collaborates with Lawrence Public School teachers who instruct students in a classroom setting each morning. This morning education component distinguishes Smart Hoops from other youth summer basketball programs.   

After a free lunch, provided through the city of Lawrence and the Lawrence Public School system, participants take part in skill clinics and basketball games. This program also provides Smart Hoops participants with a YMCA membership throughout the summer.

Budget  25,320
Category  Education, General/Other
Population Served At-Risk Populations Children and Youth (0 - 19 years)
Program Short-Term Success 

At the end of the summer program, participants will have successfully completed their summer reading lists. 

Program Long-Term Success 

The goal of the Smart Hoops Program is to prevent summer learning loss for middle school and high school students.  

Program Success Monitored By 

Attendance is taken and tracked on a daily basis for both portions of the program. A participant must attend the morning session and complete their reading assignment in order to play basketball in the afternoon.

Examples of Program Success 

In the past, we have had an average of 120-150 youth from Lawrence participating in our Smart Hoops Program. 

Social Entrepreneur Institute

The Merrimack Valley YMCA's Social Entrepreneurship Institute is a four month Institute that includes sessions per month of lectures, group activities, and dialogues with social entrepreneurs. These sessions include access to some of the best and brightest in the field of entrepreneurship and social entrepreneurship. All participants through the course of the institute identify an issue to be addressed through an entrepreneurial solution, create a business plan and implement their plan by the end of the institute. 

The final experience is a 10 day trip to India to experience social entrepreneurship in an emerging market and to strengthen the international competency and global mindset of the participants. This trip includes a visit to the Madurai YMCA- a partner YMCA of the Merrimack Valley YMCA.

Budget  $25,000.00
Category  Human Services, General/Other
Population Served Adults
Program Short-Term Success 
Program Long-Term Success 

The Social Entrepreneurship Institute will equip entrepreneurs with specific skills, connections, support and perspective to use creative problem solving and business development techniques to develop sustainable entrepreneurial solutions to social problems. The initial cohort of participants will be recruited from the existing YMCA staff team and the projects will focus on new growth opportunities for the Merrimack Valley YMCA.  It is expected that net income from new initiatives developed by the YMCA cohort will create sustainable revenue for future internal cohorts.

Program Success Monitored By 
Examples of Program Success 

CEO/Executive Director/Board Comments



CEO/Executive Director Mr. Stephen C. Ives
CEO Term Start Apr 2005
CEO Email
CEO Experience

With over twenty years experience working at the YMCA, Stephen Ives started his career running programs at the Portland, Maine YMCA. He then relocated to the Northern York County Family YMCA in Biddeford, Maine, where he served as Chief Executive Officer since 1995. Mr. Ives led that independent YMCA through ten years of steady growth with operating revenue that grew from $700,000 to $2.4 million. He also oversaw eight regional child care sites, established an innovative community services branch, and completed two capital campaigns. In 2005, Mr. Ives was recruited to become CEO & President of the Merrimack Valley YMCA. 

Co-CEO --
Co-CEO Term Start --
Co-CEO Email --
Co-CEO Experience --

Former CEOs and Terms

Name Start End
-- -- --

Senior Staff

Name Title Experience/Biography
Kathleen Boshar Reynolds Vice President of Philanthropy --
Stephen C. Ives President and CEO --
James Kapelson Vice President, Membership Development and Marketing --
Francis J. Kenneally III Vice President of Operations --
Cathleen M. Landry Chief Financial Officer --
Gary P. Morelli Chief Operating Officer --


Award Awarding Organization Year
-- -- --


Affiliation Year
-- --
Member of state association of nonprofits? No
Name of state association --

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --


The Merrimack Valley YMCA maintains ongoing partnerships with over 200 community organizations and schools, including Merrimack College and the Lawrence School Department, to enhance the quality of life for children, teens and families within the Merrimack Valley region.

CEO/Executive Director/Board Comments


Foundation Comments


Staff Information

Number of Full Time Staff 83
Number of Part Time Staff 268
Number of Volunteers 600
Number of Contract Staff 0
Staff Retention Rate % --

Staff Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 0
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 351
Other (if specified): --
Gender Female: 0
Male: 0
Not Specified 351

Plans & Policies

Organization has Fundraising Plan? Under Development
Organization has Strategic Plan? Yes
Years Strategic Plan Considers N/A
Management Succession Plan --
Business Continuity of Operations Plan --
Organization Policies And Procedures Yes
Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes
State Charitable Solicitations Permit --
State Registration --

Risk Management Provisions


Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually


Board Chair Mr. John Fouhy
Board Chair Company Affiliation Comcast
Board Chair Term Jan 2014 -
Board Co-Chair --
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Joe Alwan Raytheon Voting
Carl Berger Attorney Voting
Sharon Birchall METRO Credit Union Voting
Sam Conte Real Estate Voting
Dalia Diaz Rumbo Voting
Sheila Doherty Doherty Insurance, Inc Voting
Ian Dowe McLean Hospital Voting
Marko Duffy Marathon Sales Voting
Ronn Faigen APMG-US Voting
John Farrington Restaurant Owner Voting
Marilyn Fitzgerald Andover High School/Greater Lawrence Vocational School Voting
Beth Flanagan Putnam Investments Voting
John Fouhy Comcast Voting
Deborah Hope Charles Hope Companies, LLC Voting
Susanne Kavanagh Philips Heathcare Voting
Rosa Lopez New Balance Voting
Tony Lopez Attorney Voting
David Louis Howe Insurance Agency Voting
Timothy MacPhee Watts Water Technologies Voting
Stephen McLaren Fixed Income Asset Management Voting
Tony Messina ArQule, Inc. Voting
Cheryl Neal Liberty Mutual Voting
Tricia Sabulis Michaud Insurance Voting
Tony Sicurella JC Penney Voting
Kevin Smithson PWC Voting
Joseph Tower Lee Munder Voting
Maureen Yadgood Maureen Yadgood & Associates Voting
Stephanie Zsittnik Borislow Insurance Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 2
Asian American/Pacific Islander: 0
Caucasian: 20
Hispanic/Latino: 3
Native American/American Indian: 0
Other: 0
Other (if specified): --
Gender Female: 10
Male: 15
Not Specified 0

Board Information

Board Term Lengths --
Board Term Limits --
Board Meeting Attendance % --
Written Board Selection Criteria Yes
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions --
Constituency Includes Client Representation Yes

Standing Committees

  • Audit
  • Board Development / Board Orientation
  • Building
  • Executive
  • Finance
  • Investment
  • Marketing
  • Staff Development

CEO/Executive Director/Board Comments


Foundation Comments



Revenue vs. Expense ($000s)

Expense Breakdown 2014 (%)

Expense Breakdown 2013 (%)

Expense Breakdown 2012 (%)

Prior Three Years Revenue Sources

Fiscal Year 2014 2013 2012
Foundation and
Corporation Contributions
$711,228 $598,186 $365,732
Government Contributions $0 $0 $0
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified -- -- --
Individual Contributions $2,410,164 $2,330,897 $1,279,137
Indirect Public Support -- -- --
Earned Revenue $8,522,801 $8,396,733 $8,130,268
Investment Income, Net of Losses $98,188 $80,649 $184,106
Membership Dues $2,380,820 $2,504,533 $2,359,790
Special Events -- -- --
Revenue In-Kind $210,887 $198,614 $223,839
Other $253,101 $74,428 $38,886

Prior Three Years Expense Allocations

Fiscal Year 2014 2013 2012
Program Expense $11,001,877 $10,851,942 $10,440,439
Administration Expense $1,880,953 $1,729,509 $1,324,261
Fundraising Expense $468,989 $257,501 $333,865
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 1.09 1.10 1.04
Program Expense/Total Expenses 82% 85% 86%
Fundraising Expense/Contributed Revenue 15% 9% 20%

Prior Three Years Assets and Liabilities

Fiscal Year 2014 2013 2012
Total Assets $24,642,695 $19,225,315 $18,041,795
Current Assets $2,691,948 $1,899,845 $2,328,475
Long-Term Liabilities $5,204,056 $3,454,025 $3,662,003
Current Liabilities $4,382,502 $1,950,523 $1,904,113
Total Net Assets $15,056,137 $13,820,767 $12,475,679

Prior Three Years Top Three Funding Sources

Fiscal Year 2014 2013 2012
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value $950,000.00
Spending Policy --
Percentage(If selected) --
Credit Line Yes
Reserve Fund Yes
How many months does reserve cover? 1.00

Capital Campaign

Are you currently in a Capital Campaign? Yes
Capital Campaign Purpose The Andover/ North Andover Expansion Project encompasses an expansion and renovation that will double our current space at our Andover / North Andover YMCA.
Campaign Goal $12,000,000.00
Capital Campaign Dates July 2009 - Oct 2015
Capital Campaign Raised-to-Date Amount $5,600,000.00
Capital Campaign Anticipated in Next 5 Years? --

Short Term Solvency

Fiscal Year 2014 2013 2012
Current Ratio: Current Assets/Current Liabilities 0.61 0.97 1.22

Long Term Solvency

Fiscal Year 2014 2013 2012
Long-term Liabilities/Total Assets 21% 18% 20%

CEO/Executive Director/Board Comments


Foundation Comments

Financial summary data in the charts and graphs above are per the organization's audited financials. 
Starting in the 2011 audit, which has comparable figures for 2010, the organization integrated the supporting service costs of programming into the programming expenses, which had previously been itemized separately from administration and fundraising expenses.


Other Documents

No Other Documents currently available.


The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.

1. What is your organization aiming to accomplish?


2. What are your strategies for making this happen?


3. What are your organization’s capabilities for doing this?


4. How will your organization know if you are making progress?


5. What have and haven’t you accomplished so far?