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Interfaith Social Services Inc.

 105 Adams Street
 Quincy, MA 02169
[P] (617) 7736203
[F] (617) 4724987
Rick Doane
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 Printable Profile (Summary / Full)
EIN 04-2104853

LAST UPDATED: 01/28/2019
Organization DBA --
Former Names Protestant Social Service Bureau (1947)
Organization received a competitive grant from the Boston Foundation in the past five years No



Mission StatementMORE »

Founded in 1947, Interfaith Social Services is dedicated to improving life for South Shore families and individuals in need. Our unique approach relies on a team of volunteers, donors and community partners who deliver compassionate, client-centered programs focused on hunger, mental health and emergency assistance.

Mission Statement

Founded in 1947, Interfaith Social Services is dedicated to improving life for South Shore families and individuals in need. Our unique approach relies on a team of volunteers, donors and community partners who deliver compassionate, client-centered programs focused on hunger, mental health and emergency assistance.

FinancialsMORE »

Fiscal Year July 01, 2015 to June 30, 2016
Projected Income $764,751.00
Projected Expense $761,911.00

ProgramsMORE »

  • Bureau Drawer thrift shop
  • Career Closet
  • HomeSafe
  • New Directions Counseling Center
  • Pantry Shelf

Revenue vs. Expense ($000s)

Expense Breakdown 2015 (%)

Expense Breakdown 2014 (%)

Expense Breakdown 2013 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Mission Statement

Founded in 1947, Interfaith Social Services is dedicated to improving life for South Shore families and individuals in need. Our unique approach relies on a team of volunteers, donors and community partners who deliver compassionate, client-centered programs focused on hunger, mental health and emergency assistance.

Background Statement

Interfaith Social Services is a private, non-religious organization dedicated to helping the less fortunate. We were founded in 1947 by Quincy’s religious leaders to help at-risk children and struggling families. Six decades later we continue to focus on strengthening family life and providing food, clothing, emergency financial aid and counseling to anyone in need. Our service area includes the towns of Quincy, Milton, Randolph, Holbrook, Weymouth, Braintree, Hull, Hingham, Cohasset and Scituate.

Since our founding, Interfaith Social Services has evolved and adapted to best respond to the needs of the communities we serve. Our current programs include:

• Pantry Shelf, one of the largest food pantries in Greater Boston, distributing food to over 18,000 South Shore residents every year.

• HomeSafe Program - homelessness prevention, budget counseling and emergency financial assistance.

• Learning Pantry, educating food pantry clients about vital life skills such as financial literacy and nutrition.

• New Directions Counseling Center, mental health counseling for anyone in need of assistance.

• Milton Hospital Interfaith Chaplaincy, counseling for hospital patients and grieving families.

• Plant.Grow.Share. - organizes backyard gardeners and community groups who donate fresh local produce to food pantries.

• Career Closet, outfitting low income job seekers in professional clothes.

• Bureau Drawer, our volunteer run thrift shop, provides the community with an affordable option for clothing and household items.

Each year over 700 individuals volunteer their time to insure that Interfaith Social Services continues to meet the needs of our neighbors in need. Our volunteers, staff and board of directors are all committed to the four principles that govern our work: community, stewardship, customer service and collaboration. We are a grassroots organization dedicated to working with all other nonprofit, government and for profit partners in our region to reduce duplication of services and bring about real change in our community.

Impact Statement

Interfaith Social Services operates one of the largest emergency food programs in Greater Boston serving over 18,000 people a year. Of the 7,689 households served last year nearly 1,000 of them had never been to a food pantry before. This past year we were able to install a food pantry client database. This new system has streamlined our clients’ experience, made life easier for our volunteers and we have been able to track additional information to better understand our clients’ needs.

Interfaith’s Pantry Shelf food program also operates several seasonal initiatives for families and children. Expanding these programs was our third major accomplishment. We distributed 350 Easter baskets to the children of food pantry clients, 400 backpacks full of school supplies, 300 gently used Halloween costumes, Thanksgiving meal baskets to more than 800 households and Christmas gifts to more than 600 children of food pantry clients.

Last year, our New Directions Counseling Center held 2,190 counseling sessions with people who had no other place to turn for help.

One of our primary long-term goals is to end hunger in our service area. Our short-term goals include: ensuring that we have sufficient food to meet current demands for assistance, providing a variety of healthful and nutritious food to our clients, and brightening the lives of the children we serve through various seasonal initiatives.

We seek to provide stellar customer service from our staff and volunteers to create a compassionate and welcoming experience for all of our clients.

We recognize the fact that solving our society’s social problems is a daunting task. To that end, we emphasize the importance of collaboration amongst all non-profit organizations in our service area. Every month participate in local Hunger Network meetings where representatives from all of the South Shore emergency food programs gather to receive trainings, discuss trends and network with each other.

Needs Statement

Interfaith’s most pressing need is parking. Hundreds of people visit our offices each day: food pantry clients, people seeking counseling, Thrift Shop customers, etc. Our parking lot only holds four cars. All other volunteers, staff and visitors to the office need to fight for street parking. We are constantly in search of creative solutions to our parking problems.     

Also, our programs are staffed by over 100 volunteers who fulfill regular weekly assignments. Our amazing volunteers are Interfaith's greatest asset. However, some are always moving or retiring from service so we are constantly looking for additional volunteers.

CEO Statement

The synergy of Interfaith's programs working together helps to lift our clients out of poverty. Interfaith Social Services was founded in 1947, our legacy of service on the South Shore is exemplified by the fact that we have multiple generations of volunteers assisting in our programs. 

Not only do we focus on the emergency needs of our clients we are also trying to break cycles of poverty through education. Like most other food pantries our clients sit in the pantry waiting room until their grocery order is prepared by a volunteer. We view this waiting time as an opportunity to educate. We recognize the fact that many of our clients may need help in a certain area of their lives but they lack the information necessary to diagnose and or resolve these problems.

Our Learning Pantry program coordinates specialists from the community who teach our food pantry clients while they wait for their emergency food orders. These facilitators teach our clients about proper nutrition, chronic disease prevention and treatment, as well as substance abuse prevention and treatment and a host of other subjects.


Board Chair Statement

Every year it is humbling to see the outpouring of support from the community to support our programs. From sponsorships, donations, volunteers, event attendees etc. it truly takes a community to realize Interfaith’s mission. Our organization is entirely funded by private donations. It is because of the support that we receive from generous individuals, foundations and businesses that we can continue to offer services to the public six decades after we were founded.

Interfaith Social Services is dedicated to strengthening family life and providing assistance to impoverished South Shore residents. Each year we serve thousands of individuals who are struggling to survive amidst increasingly difficult circumstances. When the recession began in 2008 our food pantry was serving 10,000 people a year. By the end of this year we will have served over 18,000. We expect that number to increase even more going forward. However, it is important to remember that these “numbers” are people. They are our neighbors, and they need our help.

In the last year I was volunteering in the food pantry on a Tuesday and I had an experience that I’ll never forget. I prepared a food order for a man. As I handed the bags of groceries to him he earnestly thanked me and went on to share that he hadn’t eaten all weekend. He didn’t have any food for several days. I can’t imagine what that must have been like. I’m so glad we are here to help.

This is one example of the thousands of people served each year by Interfaith Social Services. For many we are their only resource for assistance. Our organization is dedicated to compassionately serving each and every person that reaches out to us for help.

Geographic Area Served

In a specific U.S. city, cities, state(s) and/or region.
Interfaith Social Services food pantry assists residents of Massachusetts’ South Shore region: Quincy, Braintree, Weymouth, Milton, Randolph, Hingham, Hull, Holbrook, Scituate, and Cohasset.

Organization Categories

  1. Human Services - Personal Social Services
  2. Food, Agriculture & Nutrition - Food Banks, Food Pantries
  3. Mental Health & Crisis Intervention - Mental Health Treatment

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)



Bureau Drawer thrift shop

Interfaith Social Services’ Bureau Drawer Thrift Shop provides the community with an affordable option for clothing and household items. Our Thrift Shop is run entirely by volunteers. A team of 35 regularly-returningvolunteers sort donations, stock shelves and assist customers. More than 8,500 bags of merchandise were donated last year. Since the merchandise and labor are all donated toour organization it means that 100% of the Bureau Drawer’s sales help support Interfaith’s human service programs. 


The Bureau Drawer Thrift Shop also serves a charitable function. When a program manager from one the other branches of our organization learns that a client needs clothing or household items but can’t afford them, we issue them a gift certificate to use in our Thrift Shop.

Budget  $22,521.00
Category  Human Services, General/Other Thrift Shop Operation
Population Served Adults Children and Youth (0 - 19 years) Families
Program Short-Term Success 

Since the merchandise and labor are all donated to our organization it means that 100% of the Bureau Drawer’s sales help support Interfaith’s human service programs. 

Program Long-Term Success 

Our goal is to maintain our excellent reputation in the community as a good place to find high quality merchandise for a very reasonable price. 


Over the past three years the annual income generated through the shop has doubled. It has become one our organization’s most important sources of income. In the next few years we would like to expand and remodel the Bureau Drawer Thrift Shop. This will enhance customers’ shopping experience and increase revenues to support our food pantry, homelessness prevention program and mental health counseling center. We are currently seeking foundation grants to fund the renovation and expansion. 

Program Success Monitored By 

We monitor the success of Interfaith’s Bureau Drawer Thrift Shop by:


·       The amount of revenue it generates to support our other programs

·       The number of shoppers it attracts—more than 7,000 in fiscal 2012

·       The number of bags of clothing and other items that are donated each year—8,500 in fiscal 2012

·       The number of volunteers who operate the Bureau Drawer Thrift Shop—35 regularly-returning volunteers in fiscal 2012.

Examples of Program Success 

This story illustrates the synergy of Interfaith’s programs working together. Betsy, a food pantry client, has taken care of her granddaughter since she was born. The family always struggled to make ends meet, but after Betsy’s husband passed away, their only income was a small Social Security benefit and the money Betsy makes selling her homemade quilts. When their landlord raised their rent by $400 a month, they had to move and needed money for first and last month’s rent. Also, the granddaughter’s birthday was only days away. Betsy came to the right place. Interfaith’s Homesafe program assisted them with grant money to pay for first and last month’s rent for the new apartment as well as a referral to see a counselor at our counseling center. An outreach program and the Bureau Drawer Thrift Shop made sure that Emily received a few modest birthday presents as well as some new clothes and school supplies before school started.

Career Closet


Interfaith Social Services’ Career Closet program provides free professional attire to low-income job seekers. Interfaith’s volunteers help clients choose several outfits to wear to job interview or for a new employment. A local spa partners with Interfaith to offer a complimentary hair cut and style immediately before the interview. This program helps people dress for success and it gives them a boost of self-esteem to help secure employment. This program allows families and individuals to break cycles of poverty.


Interfaith developed the Career Closet because we wanted to do something to help the unemployed and underemployed in our service area. Although there are a number of job training programs as well as a career center in our area, no one was providing professional clothing to job seekers. After consulting with other local organizations, we created the Career Closet.Local community groups, career centers, job training programs and homeless shelters refer individuals who are actively seeking employment to Interfaith’s Career Closet program.


Budget  $9,006.00
Category  Human Services, General/Other Personal Goods & Services
Population Served Unemployed, Underemployed, Dislocated Poor,Economically Disadvantaged,Indigent Adults
Program Short-Term Success 

In fiscal 2012, Interfaith’s Career Closet program provided free professional attire to 42 low-income job seekers. We expect to serve over 100 clients this year due to expanded relationships with other organizations as well as increased program visibility.

Program Long-Term Success 

Interfaith offers a variety of services designed to lift our clients out of poverty—getting a job is key to achieving this objective. Interfaith’s Career Closet is a vital community resource for many of our neighbors in need. In a tough job market, job seekers need all the help they can get, and being professionally dressed can set one job candidate apart from the rest.

Program Success Monitored By 

Local community groups, career centers, job training programs and homeless shelters refer clients to Interfaith’s Career Closet.We monitor success through the feedback we receive from program clients. Many send us thank you notes and call us after their job interviews. Our volunteers become personally invested in helping these individuals succeed. When a local spa started donating a haircut and/or styling to program participants we were overjoyed with the prospect of giving our clients an extra boost of self-esteem before their interviews. We didn’t anticipate how deeply it would affect our clients. The first client to receive a haircut certificate picked out her clothes thanked us and was preparing to leave when our volunteer handed her the certificate. The woman immediately began to weep. She said “It has been over 20 years since anyone cut my hair for me. I’ve had to do it myself because I didn’t have the money.” Sometimes people just need a little support and self-esteem to make a difference in their lives.

Examples of Program Success 

Interfaith received the following note from a woman who got several outfits from our Career Closet program:


As you know I was a patron of the Career Closet. I desperately needed help with interview attire. Due to your help and the availability of the Career Closet I have successfully obtained employment. If it were not for the Career Closet and the outfits I obtained there, I would not have been able to attend my interviews with the confidence and self-esteem that I did. My interviews went so well. I was hired immediately. Thank you for all that you have done for my family and myself.


Interfaith Social Services’ HomeSafe program provides emergency financial assistance to disadvantaged families and individuals for past due rent, electricity, gas, and oil for heat during the winter. HomeSafe also makes financial awards for certain medical expenses not covered by Medicare and Medicaid, such as hearing aids and dental work. HomeSafe also has a special initiative called Fresh Start which helps transition families out of shelters into more permanent affordable housing.

We complete a thorough phone intake for every client who calls our program. In addition, we run a basic budget to assess whether a household can sustain its housing and utilities bills after receiving our award. If sustainability is evident, the client must complete an application form and return documents proving residency, income and past due balances. If an award is approved, we use a client’s budget information to calculate reasonable awards that will most likely result in successful outcomes.

Budget  $127,261.00
Category  Human Services, General/Other Emergency Assistance
Population Served Poor,Economically Disadvantaged,Indigent Families Children and Youth (0 - 19 years)
Program Short-Term Success 

In fiscal year 2012, Interfaith’sHomeSafeprogram made awards that helped 226 households stay safe in their homes by assisting with rent, utility and heating expenses. Most of these awards were for rental assistance.


In fiscal year 2013, 600 households will receive a thorough budget review, including the use of practical referrals and suggestions on ways to save money. After the initial intake and budget review, 15% of these households will begin using a local food pantry to reduce grocery expenses; 30% will apply for federal fuel assistance and low income utility rate plans; and 20% will sign up for at least one affordable housing wait list.


Of the households that receive an award from HomeSafe, 75% will remain in their homes without the threat of eviction or losing their utility services.

Program Long-Term Success 

The long-term goal of Interfaith’s HomeSafe program is to keep our clients “safe at home” rather than homeless and on the streets. Ideally, we would respond to every call the same day in order to schedule an immediate intake and budget review and never deny an eligible household for an award simply because their past due balance is too large.


Our service area comprises the ten towns on Boston’s South Shore region.The demand for assistance from HomeSafe has increased by 38 percent over the last three years. Unfortunately, the demand also exceeds our resources.

Program Success Monitored By 

HomeSafeuses both quantitative and qualitative measures to constantly monitor the challenges and successes we face, as well as discussing potential improvements to our program.

Quantitative measures include tracking the number of awards, household size, ethnic/racial background, town of residence, and age.


Qualitative measures include a periodic survey of award recipients. The manager of HomeSafe and the Executive Director meet weekly, which allows us the unique opportunity to discuss: how long it takes to return calls, feedback from agencies with whom we collaborate on emergency financial assistance, and evaluation on the progress of interns and volunteers.

Perhaps the most important measure lies in analyzing the real reasons people are falling behind in their rent and utility payments. Obviously, unexpected cuts to income cause crisis for people, but we are able to identify more subtle or hidden factors that plague people’s financial health.

Examples of Program Success 

The HomeSafe program recentlyprovided rental assistance to a young family facing eviction due to the husband’s unemployment benefits running out. Since the husband had just started a new job, HomeSafe was able to award $200 enabling him to negotiate a payment plan with the landlord and remain in the home.


Last week we helped a disabled public housing client avoid eviction. New to public housing, she did not report her newly acquired disability income until her annual recertification, which resulted in a large past due balance. After reviewing the client’s budget, she agreed to pay one third of the arrears. Salvation Army and HomeSafe were able to make up the difference.


We encourage people to make necessary changes in order to receive our help. Recently a client with no income called us and we were unable to help. Two weeks later she called back to tell us she had applied for SNAP and Emergency Assistance. Now we are considering her for an award that will help her avoid homelessness.

New Directions Counseling Center

The New Directions Counseling Center offers counseling and psychotherapy services regardless of ability to pay. Although insurance is accepted, there is a flexible sliding scale based on income for those individuals without coverage. Eight skilled and empathic professionals with over 200 years of combined experience staff this program. Despite the mandate for health insurance in Massachusetts, about 130,000 people are still not able to carry it.


A second differentiator of New Directions is that first appointments are made very quickly Our goal is to return initial calls within 24 hours and to schedule the first appointment within a week, often in a day or two. This is a crucial time for a person who is reaching out for help; it is therapeutic to start counseling when an individual is motivated and ready.


New Directions Counseling Center also oversees Interfaith’s chaplaincy at Quincy Medical Center which delivers counseling to patients and grieving families.

Budget  $122,895.00
Category  Mental Health, Substance Abuse Programs, General/other Mental Health Treatment
Population Served Adults Families Children and Youth (0 - 19 years)
Program Short-Term Success 

In fiscal 2012, the counselors at Interfaith’s New Directions logged 2,046 counseling hours while our Interfaith Chaplaincy made 1,585 visits with grieving families and suffering patients at Quincy Medical Center. During that same time period the Counseling Center received 3,479 calls for referrals and assistance. Initially, for short term success, stabilization must be achieved. The clinician then actively engages the client in therapeutic activities and behaviors. Emotional support and encouragement are provided in a nonjudgmental and compassionate environment. A safe place is created where a person can begin the healing process. 

Program Long-Term Success 

Over the long-term, we hope that our clients are able to maintain the positive changes they make during counseling and that they are able to achieve their goals and find happiness. Sustaining a reduction of the symptoms and impairments which brought them to counseling initially represents the ideal state. Many are able to keep a job, better their relationships and experience less internal conflict.


Goals are forward based, strengths based, and emphasize positive identity.


Similarly, we hope that the individuals and families counseled through the Quincy Medical Center Interfaith Chaplaincy find peace as they cope and adjust to traumatic life events and changes.

Program Success Monitored By 

New Directions’ counselors meet to review treatment plans biweekly. They work with a mental health consultant every month to ensure the highest quality of care. Counselors review progress with their clients every six weeks to review progress and determine if there has been a reduction of symptoms and advancement toward attainable goals. For example, if a client enters counseling because of anxiety, then the counselor and the client would measure the decrease in these symptoms periodically.

Examples of Program Success 

The desirable outcome is when our clients are able to make changes in their lives for the better. Interventions and treatment goals are observable and measurable. For example:


·       A young, single parent found counseling beneficial to vent frustrations, receive support, and develop new parenting skills.

·       One homeless client rebuilt her self confidence and started a new job in a prestgious Boston company.

·       A child, about to enter third grade as the only child in her class whose father had died, was able to express her grief and carry on.

·       A family of 2 teenage boys and their dad were helped to grieve the sudden death of their motherand remember her in a special way as they began to move on. There were no dry eyes in the room when the therapist and the family said their good-byes.

·       A man who had endured a terribly abusive childhood broke the cycle of abuse and developed into a gentle and wonderful father. 

·       One client achieved her lifelong dream of graduating from college.

Pantry Shelf

The Pantry Shelf is one of the largest food pantries in Greater Boston. The program provides free groceries for economically disadvantaged families and individuals in ten towns on Boston’s South Shore. The ten towns are Quincy, Braintree, Cohasset, Hingham, Holbrook, Hull, Milton, Randolph, Scituate and Weymouth.


ThePantry Shelf is open five mornings a week as well as the third Tuesday evening and the third Saturday morning of each month. These evening and weekend hours are designed to assist the working poor. The majority of our clientsare currently unemployed, and for many we are their only source of supplemental food.


At Thanksgiving, Interfaith distributes meal baskets to its food pantry clients; we distribute Easter baskets to the children of food pantry clients; and we sponsor an adopt-a-family program to ensure that the children of food pantry clients receive Christmas gifts.

Budget  $94,843.00
Category  Food, Agriculture & Nutrition, General/Other Hunger Action
Population Served Poor,Economically Disadvantaged,Indigent Children and Youth (0 - 19 years) Families
Program Short-Term Success 

Interfaith’s food pantry, The Pantry Shelf, provided groceries to more than 18,000 people last year—the largest number since our food pantry was established in 1975. We have never had to turn anyone away for lack of food. 

In 2012, Interfaith provided 673 Thanksgiving meal baskets to its food pantry clients; we provided 300 Easter baskets to the children of our food pantry clients; we helped 491 children receive Christmas gifts through the “help for the holidays” program; we distributed hundreds of backpacks with school supplies to the children of our food pantry clients as well as over 500 Halloween costumes for disadvantaged children.

Program Long-Term Success 
The long-term goal of the Pantry Shelf is to prevent hunger on Massachusetts’ South Shore through direct assistance for clients and collaboration with other local hunger prevention organizations and programs.

Interfaith Social Services’ Learning Pantry program organizes specialists from the community who teach our food pantry clients while they wait for their emergency food orders. Some of the specialists that have already presented include nutritionists, wellness advisors, personal trainers, chiropractors, addiction recovery specialists, parenting groups and domestic violence advocates.


We are committed to stocking our food pantry with fresh produce. That is why we launched ourHarvest Helpers program. We work with backyard gardeners todonate their extra produce to our food pantry at harvest time. 

Program Success Monitored By 

Interfaith’s Pantry Shelf program measures its success client by client. We keep track of the number of clients served, the towns they are from, and demographic information such as age group. We also track the number of bags of groceries donated to us as well as the number we distribute to needy families.


In fiscal 2012, the Pantry Shelf provided food to 18,432 individuals, up 6% from 17,371 last year. We served 1,086 households that had never been to a food pantry before—the highest number to date. In fiscal 2011, we served 773 new households and in fiscal 2010, we served 689 new households.

Examples of Program Success 

Recently Maria, a single mom with two small children, lost her job and went to her local career center for help. She met with a counselor who, in addition to helping her look for a job, referred Maria to Interfaith Social Services. She had no food in her house, so instead of going home to face her hungry children, Maria was proactive and started walking to our office. She walked over two miles on a rainy, cold winter day and arrived at our food pantry just as we were closing. When we brought the bags of food out to Maria it was obvious that she was on the verge of tears. Her gratitude is one of the many reasons Interfaith has been serving those in need since 1947. A youth group from a local church happened to be helping out in food pantry that day. To witness children assembling a food order for other hungry children is a sight that is difficult to put into words.

CEO/Executive Director/Board Comments



CEO/Executive Director Mr. Rick Doane
CEO Term Start May 2009
CEO Email
CEO Experience Mr. Doane received his Masters Degree in Public Administration from Suffolk University in Boston, Massachusetts; and he completed his undergraduate work at Brigham Young University in Provo, Utah. Rick has worked and volunteered in a number of capacities at nonprofit organizations throughout Massachusetts. From 2004-2009 he was Project Bread - The Walk for Hunger’s Allocations and Operations Manager; where he helped oversee the annual allocation of over two million dollars in funding to anti-hunger organizations throughout Massachusetts. From 1999 - 2001 Rick served as a missionary in Sao Paulo, Brazil and he currently volunteers as the Director of Public affairs for The Church of Jesus Christ of Latter-day Saints in Massachusetts’ eastern region. Rick serves on numerous local boards including: The Randolph Community Partnership, Quincy Lions Club, The Blue Hills Community Health Network; Suffolk, Norfolk and Middlesex county’s Emergency Food and Shelter Program Board; Hingham and Hull Religious Leaders Association and he is a past board member of The South Shore Charter Public School. In 2011 Rick was named one of South Shore Star’s 40 under 40 emerging leaders. Rick and his wife live in Randolph with their three sons.
Co-CEO --
Co-CEO Term Start --
Co-CEO Email --
Co-CEO Experience --

Former CEOs and Terms

Name Start End
Ms. Laura Stracco Jan 2004 May 2009
Mr. Bob Taylor Jan 2002 Jan 2004

Senior Staff

Name Title Experience/Biography
Paula Daniels Director of Development

Paula has a BA in Politics from St. Anselm College as well as considerable development and administration experience working with non-profit organizations including: the Muscular Dystrophy Association, Community Enterprises, Inc. and Citizens Energy Corporation. Prior to joining the staff at Interfaith, Paula spent over 3 years as the Director of Development at HomeStart, Inc. in Boston. Paula’s responsibilities include recruiting new volunteers and managing the 700+ volunteers who work within Interfaith’s various programs. She manages Interfaith’s client database and helps to coordinate all fundraising events and campaigns.

Beverly Farrell Operations/Business Manager

Beverly Farrell, Business and Operations Manager. Beverly has over three decades of bookkeeping experience for large and midsized organizations throughout the South Shore region. Since 1995 she has overseen Interfaith’s business office and facility operations. She works closely with the Executive Director and Treasurer to make sure that all donations to Interfaith are handled with the utmost sense of stewardship and responsibility.

Claire Hagan Counseling Coordinator

Claire Hagan, New Directions Counseling Coordinator. Claire received a Master of Education in Mental Health Counseling from the University of Massachusetts; Certificate of Clinical Specialty in Mental Health Services to Infants and Families from New England Medical Center and a B.A. in Early Childhood and Family Intervention from Emmanuel College. She worked as a registered nurse at South Shore Hospital for many years and still works in the Hospital’s Postpartum, Depression and Pregnancy Loss Program facilitating groups. In addition to being a registered nurse Claire is a licensed mental health clinician. She came to Interfaith Social Services in 1998 and is responsible for all counseling coordination, client intake, referrals to clinicians, maintenance of a client database, and oversight for Interfaith’s seven fee for service counselors. She is Interfaith’s liaison to many regional community agencies, hospitals, clinics, physicians, work programs and the Massachusetts Department of Social Services. Claire currently serves on the Coastal Region Board for The State of Massachusetts’ Department of Children and Families, charged with protecting children from abuse and neglect and strengthening families.

Pam Harty Food Pantry Manager

Pam Harty, Food Pantry Manager. Responsible for the oversight of Interfaith’s Pantry Shelf, Career Closet, Harvest Helpers and Learning Pantry programs. Pam received her Bachelor’s degree in Cultural Anthropology from Umass Amherst. With a background in marketing, Pam found herself drawn to food and land. She has worked for the non-profit arm of Holly Hill Farm, an organic farm in Cohasset, and she has served on the Board of First Parish Old Ship Church in Hingham. Pam combines her experience working with volunteers, her passion for social justice and food security with humility and a generous dash of humor. She lives in Hingham with her husband, two children, their dog, and their chickens.

Michelle Morais Manager of Financial Assistance

Michelle Morais, Manager of Financial Assistance, oversees HomeSafe; Interfaith’s emergency assistance and homelessness prevention program. Michelle received her J.D. from Loyola Law School and B.A. in International Studies from Colby College in Waterville, ME. A native of Massachusetts, Michelle worked for a number of organizations in California before immigrating back to the Bay State. She was the Foreclosure Program Manager at Legal Services of Northern California, Senior Legal Hotline. She clerked at Legal Aid Foundation of Los Angeles and Los Angeles Center for Law and Justice. Her experiences with housing law, the eviction process, foreclosure, and homelessness prevention uniquely qualify her to help Interfaith’s clients.


Award Awarding Organization Year
-- -- --


Affiliation Year
AFP (Association of Fundraising Professionals) 2009
Chamber of Commerce 2009
Member of state association of nonprofits? Yes
Name of state association Massachusetts Nonprofit Network

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --


Our organization cannot address all of the socio-economic problems in our community. Therefore, one of our priorities is to foster increased collaboration amongst the non-profit organizations in our service area. We host a monthly South Shore Hunger Network as well as a regional financial assistance collaborative. This collaboration has allowed many of the member organizations to pool their resources in assisting clients who previously would have been denied services. We network with hundreds of houses of worships and serve on community interfaith councils. We are continually developing programs and refining services to address specific gaps in service.

CEO/Executive Director/Board Comments


Foundation Comments


Staff Information

Number of Full Time Staff 2
Number of Part Time Staff 5
Number of Volunteers 800
Number of Contract Staff 8
Staff Retention Rate % 80%

Staff Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 6
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): --
Gender Female: 5
Male: 2
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? Yes
Organization has Strategic Plan? Under Development
Years Strategic Plan Considers N/A
Management Succession Plan Under Development
Business Continuity of Operations Plan Yes
Organization Policies And Procedures Under Development
Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy No
Directors and Officers Insurance Policy Yes
State Charitable Solicitations Permit Yes
State Registration Yes

Risk Management Provisions


Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Semi-Annually
Senior Management Formal Evaluation and Frequency Yes Semi-Annually
Non Management Formal Evaluation and Frequency Yes Annually


Board Chair Mr. Bernard DaSilva
Board Chair Company Affiliation Blue Cross Blue Shield MA
Board Chair Term Oct 2018 - Oct 2020
Board Co-Chair --
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Gabriel Arato Blue Cross Blue Shield of Massachusetts Voting
Linda Blais Fremont Insurance Co Voting
Patrick Buchanan Fidelity Investments Voting
Bernard Dasilva Blue Cross Blue Shield of Massachusetts --
Tom Dineen JPMorgan Chase - Retired Voting
Donna Eliasson -- --
Stephen Greene Automotive Consultant Voting
Gillian Grossman Community Volunteer Voting
Allison Idris Community Volunteer Voting
Sandy Jonhson Randolph Senior Center Voting
Cynthia Lee -- --
Peter Lung South Shore Bank Voting
Brian Manning Newman School --
Jay Marvin Sodexo - Retired Voting
John O'Donnell State Street - Retired Voting
Ralph Palmieri Universal Insurance Holdings Voting
Kassie Purcell United Rentals Voting
Bill Swanson Retired Voting
Maggie Trudel Community Volunteer Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 1
Asian American/Pacific Islander: 1
Caucasian: 16
Hispanic/Latino: 1
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 8
Male: 11
Not Specified 0

Board Information

Board Term Lengths 3
Board Term Limits 2
Board Meeting Attendance % 90%
Written Board Selection Criteria Yes
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions 100%
Constituency Includes Client Representation Yes

Standing Committees

  • Executive
  • Finance
  • Nominating

CEO/Executive Director/Board Comments


Foundation Comments



Revenue vs. Expense ($000s)

Expense Breakdown 2015 (%)

Expense Breakdown 2014 (%)

Expense Breakdown 2013 (%)

Fiscal Year July 01, 2015 to June 30, 2016
Projected Income $764,751.00
Projected Expense $761,911.00
Form 990s

2015 990

2014 990

2013 990

2012 990

2011 990

2010 990

2009 990

Audit Documents

2015 Audited Financials

2014 Audited Financials

2013 Audited Financials

2012 Audited Financials

2011 Audited Financials

2010 Audited Financials

2009 Audited Financials

IRS Letter of Exemption

IRS Letter of Determination

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2015 2014 2013
Total Revenue $1,994,851 $1,728,040 $1,658,319
Total Expenses $2,014,033 $1,789,552 $1,626,148

Prior Three Years Revenue Sources

Fiscal Year 2015 2014 2013
Foundation and
Corporation Contributions
$218,828 $252,126 $254,883
Government Contributions $0 $0 $0
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified -- -- --
Individual Contributions $113,802 $141,149 $154,804
Indirect Public Support -- -- --
Earned Revenue $131,910 $101,654 $96,913
Investment Income, Net of Losses $731 $1,036 $6,209
Membership Dues -- -- --
Special Events $202,545 $111,924 $100,851
Revenue In-Kind $1,326,173 $1,119,836 $1,044,031
Other $862 $315 $628

Prior Three Years Expense Allocations

Fiscal Year 2015 2014 2013
Program Expense $1,803,645 $1,590,633 $1,436,071
Administration Expense $107,782 $101,399 $101,115
Fundraising Expense $102,606 $97,520 $88,962
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 0.99 0.97 1.02
Program Expense/Total Expenses 90% 89% 88%
Fundraising Expense/Contributed Revenue 19% 19% 17%

Prior Three Years Assets and Liabilities

Fiscal Year 2015 2014 2013
Total Assets $969,170 $983,191 $1,040,148
Current Assets $150,295 $121,424 $153,004
Long-Term Liabilities -- $0 $0
Current Liabilities $44,192 $39,031 $34,476
Total Net Assets $924,978 $944,160 $1,005,672

Prior Three Years Top Three Funding Sources

Fiscal Year 2015 2014 2013
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value $250,000.00
Spending Policy Income Only
Percentage(If selected) --
Credit Line Yes
Reserve Fund Yes
How many months does reserve cover? 6.00

Capital Campaign

Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates Jan 2012 - June 2013
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? No

Short Term Solvency

Fiscal Year 2015 2014 2013
Current Ratio: Current Assets/Current Liabilities 3.40 3.11 4.44

Long Term Solvency

Fiscal Year 2015 2014 2013
Long-term Liabilities/Total Assets 0% 0% 0%

CEO/Executive Director/Board Comments


Foundation Comments

Financial summary data in charts and graphs are per the organization's audited financials.


Other Documents

No Other Documents currently available.


The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.

1. What is your organization aiming to accomplish?


2. What are your strategies for making this happen?


3. What are your organization’s capabilities for doing this?


4. How will your organization know if you are making progress?


5. What have and haven’t you accomplished so far?