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Family ACCESS of Newton (Newton Community Service Centers Inc.)

 492 Waltham Street
 West Newton, MA 02465
[P] (617) 969-5906
[F] (617) 964-3975
Kim Freedman
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 Printable Profile (Summary / Full)
EIN 04-2232418

LAST UPDATED: 01/14/2019
Organization DBA Family ACCESS of Newton
Former Names --
Organization received a competitive grant from the Boston Foundation in the past five years No



Mission StatementMORE »

Family ACCESS strengthens children, families and the community by providing programs that nurture child development, promote effective parenting skills, and support working parents. The agency actively engages a racially, economically, and culturally diverse population in Newton, Waltham, and surrounding areas. 


Mission Statement

Family ACCESS strengthens children, families and the community by providing programs that nurture child development, promote effective parenting skills, and support working parents. The agency actively engages a racially, economically, and culturally diverse population in Newton, Waltham, and surrounding areas. 


FinancialsMORE »

Fiscal Year July 01, 2014 to June 30, 2015
Projected Income $3,778,000.00
Projected Expense $3,687,000.00

ProgramsMORE »

  • Early Learning Center
  • Family Counseling, Education & Support
  • SOAR 55

Revenue vs. Expense ($000s)

Expense Breakdown 2014 (%)

Expense Breakdown 2013 (%)

Expense Breakdown 2012 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Mission Statement

Family ACCESS strengthens children, families and the community by providing programs that nurture child development, promote effective parenting skills, and support working parents. The agency actively engages a racially, economically, and culturally diverse population in Newton, Waltham, and surrounding areas. 


Background Statement

Founded in 1907 and until recently known as Newton Community Service Center, Family ACCESS serves a diverse population of over 3,500 children and adults through a broad range of programs and services. Family ACCESS programs include: early education and child care; early literacy services for infants up to 5 year olds of low-income, low-literacy families; child abuse prevention; and counseling/case management services for parents and children. Family ACCESS also offers volunteer service opportunities to adults over 55, training and placing these skilled, motivated volunteers in management consulting teams or direct service roles in 90+ area nonprofits.

Impact Statement

Family ACCESS fills a need in our community, serving working families, income eligible families, including families living in shelters and section 8 housing, survivors of domestic abuse, teen parents receiving DCF services, parenting grandparents, and other vulnerable families such as those with limited literacy and multilingual families, including recent immigrants. Family ACCESS programs build strong family attachments; improve parenting skills and reduce child neglect and abuse; increase early literacy and language skills and reduces the achievement gap; empower children and reduce child vulnerability to physical, sexual, and emotional assault

In 2014, we rebranded as Family ACCESS and renamed the early education and child care center the Family ACCESS Early Learning Center. The word ACCESS is an acronym of the phrase “A Center for Comprehensive Education and Support Services.” The new name reminds us of the doors that open, and the rich journeys that result, when children and families have access to the very best education-based resources and programs.

The Early Learning Center expanded capacity to accommodate a higher demand for services, especially in infant care. 
Early Literacy Services exceeded its goals to reach new populations through Raising A Reader. We now run 18 workshops a year and served 416 people in the 2014-15 school year.
Child Assault Prevention (CAP) expanded pilot programs in the Brookline Public Schools and Jamaica Plain’s Match Community Charter School to deliver anti-bullying and sexual abuse prevention education to more than 400 additional elementary students.
We launched a series of parenting discussion groups based on the Brazelton Touchpoints Approach in collaboration with the Early Learning Center and Waltham Family School. Groups included parents balancing work/family life and parents who recently immigrated. Topics included infant care, transitions to preschool and to Kindergarten, and cultural differences in expectations.


Needs Statement

1) Stable Funding: Our budget of $3.6 million is funded in part by child care tuition, state/federal contracts, grants, corporate sponsorships and individual contributions. Current economic conditions are resulting in a decline in state/federal contract support, grants and corporate sponsorships. We have had to decrease the number of state subsidized child care slots and increase the number of full tuition slots. We are relying more on individual contributions to cover the gap between earned and contributed revenue.

2) Volunteers: We engage 90+ individual volunteers as well as large groups of volunteers to take care of maintenance, administrative, and direct service tasks. Three of our 5 programs rely on volunteers to deliver the program services. Short and long term volunteer opportunities exist. Training is provided.


CEO Statement

Family ACCESS is committed to providing child and family services that enable children and families to reach their full potential. Characteristics of our services include:

  • Professional staffing, consisting of trained experts who focus on the emotional, social and intellectual growth of children. Family ACCESS staff includes a wide range of skilled professionals in child-development and family supports: teachers, therapists, counselors, home-visitors, early literacy specialists, and abuse prevention specialists.
  • Socio-economic and racial diversity, offering an environment welcoming to all and culturally competent to support individual differences.
  • Innovation in strength-based child development. Family ACCESS is a Brazelton Touchpoints site. The Brazelton Touchpoints Center (at Boston’s Children’s Hospital) offers a state-of-the-art strengths-based approach that addresses both early child development and family supports.
  • A commitment to serve children and families regardless of financial means.
  • A reputation for listening closely to community needs and responding to where they are most needed: at home, at school, at our facilities, and in the community.
  • Collaborative relationships with other community agencies, schools and city governments to ensure that comprehensive services are available to those we serve.

Board Chair Statement


Geographic Area Served

In a specific U.S. city, cities, state(s) and/or region.
Family ACCESS serves a racially, ethnically, economically, and culturally diverse population from Newton, Waltham, Watertown, Wellesley, Needham, Weston, and neighboring metrowest communities.

Organization Categories

  1. Education - Educational Services
  2. Human Services - Family Counseling
  3. -

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)

Under Development


Early Learning Center

Providing high-quality, early childhood education and child care requires skill, commitment to excellence and experience. Family ACCESS began as the West Newton Day Nursery in 1907. While our programs and services have evolved to meet today’s needs, our original commitment to building community and supporting families has not changed.

Family ACCESS offers safe, nurturing child care to help children grow and learn.

Family ACCESS seeks to provide a warm and nurturing environment where children thrive and are happy. It is our desire to promote the social, emotional, intellectual and physical development of each child in accordance with his/her individual needs and abilities. At all times, differences in rates of maturity, interest and personality are respected.

The program is structured to enable each child to maximize his/her potential through non-competitive, child-centered, open-ended experiences. Young children are at their most receptive point in learning when they are directly involved in exploring their environment through play. The classrooms are divided into learning areas that guide the children into self initiated discoveries. As a result, teachers do not function as the sole dispensers of knowledge but rather as guides. Information is available through a variety of ever changing and challenging materials. Multi-cultural materials and activities are important curriculum components.

We work closely with parents to understand each child’s needs, interests and abilities. Our teachers and independent licensed providers are caring professionals; many of whom have worked in our child care program for 10 years or more.

Budget  $2,700,000.00
Category  Education, General/Other Early Childhood Education
Population Served Infants to Preschool (under age 5)
Program Short-Term Success  Short-term success is defined by the ability of the children in our care to navigate their classroom world through sharing, expressive problem solving and emotional growth. 
Program Long-Term Success  Family ACCESS’s guiding principle holds that young children need to grow emotionally, socially, and intellectually, so that when they start school, they succeed. Our programs, led by experienced and passionate directors, produce these outcomes: 1) stronger family attachments; 2) increased early literacy and improved language kills created through developmentally appropriate play and reading activities between teacher, parent and child; and 3) improved parenting skills for new and/or young parents.

Healthy child development and the concurrent brain development that occurs during the first three years of life are essential for school readiness and future success. The parent-child relationship is crucial for this healthy development. Parents challenged by unstable family situations need assistance regarding 1) how to support their children's emotional, social, and intellectual development, and 2) how to advocate for their children in school—all while meeting their children’s physical needs, earning a living, and maintaining the home.
Program Success Monitored By  Every child's experience is evaluated and tracked using state of the art assessment tools, including Creative Curriculum Goals and the Denver II Developmental Screening.
Examples of Program Success 
Tim, an engaging and angry four year old would become enraged when his mother left in the morning, throwing chairs and screaming swear words. This was difficult for Tim, his mother, and the teacher. Working both with Tim and his mother, we learned that Tim’s father was in prison and that he felt betrayed to have not been told where his father was. Tim's drop-off was set up out of the classroom to give him a quieter transition to school. With his mother’s permission, Tim met with a Family ACCESS clinician each week for play therapy. Tim’s mother also began meeting with the clinician for support. Tim is now an active participant in the classroom, an eager helper and leader. Once Tim had honest information about his father, he was able to make better meaning of his absence and could talk about him with others. Transitions have been easier and Tim has been able to self-regulate. Also continuing to meet with the clinician, Tim’s mother is less stressed and better able to support Tim. 

Family Counseling, Education & Support

Family Counseling, Education & Support

Our family counseling, education and support programs prevent or remedy some of the most serious problems faced by children, teens, and families and are not available elsewhere in the community. These include:

  • Family therapy, addressing a wide variety of counseling issues focused around the needs of children and their families.
  • Parenting education and support through workshops and individual counseling.
  • A home-based early literacy program that provides supports and modeling to help parents strengthen their children’s reading and communication skills. Our staff is highly effective at serving families with teen or immigrant parents.
  • Child assault prevention education offers training to help children avoid possibly abusive situations. We also offer parent and community group training on how to recognize abuse and seek help.
Budget  --
Category  Human Services
Population Served Poor/Economically Disadvantaged, Indigent, General
Program Short-Term Success  --
Program Long-Term Success  --
Program Success Monitored By  --
Examples of Program Success  --


Volunteering can be a remarkable adventure—for volunteers, it’s a way to connect with your community, meet new people and foster purposeful relationships, share your skills and learn new ones, have fun, and most importantly, “do good”, in a world that sorely needs it. For nonprofit organizations, it’s a creative and rewarding way to better serve your constituents and accomplish more than the resources at hand would provide. It’s also a way to bring new perspective and vitality to an organization.

SOAR 55 (Service Opportunities After Reaching 55), a program of Newton Community Service Center, is part of the Corporation for National and Community Service national network of volunteers agencies that tap the passion and experience of people over 55 to improve society. Founded on a national service model with the experience of engaging millions of volunteers across the country, SOAR 55 is an established volunteer program with a dedicated staff who will assist you in answering the question, “How can I help in a way that is meaningful, interesting and fits into my schedule?”

If you are over 55 year of age, we invite you to share your experience, make connections, use your skills and learn new ones, all while making a difference in your community.
Learn more about Volunteering>

If you represent a non-profit looking to recruit qualified volunteers who can help to enhance and improve the quality and productivity of your organization, or you would like a team of volunteer nonprofit management consultants to help you with strategic, business, program or marketing plans, we invite you to explore how SOAR 55 can help.
Learn more about services for Non-Profits>

SOAR 55 serves the communities of Newton, Wellesley, Wayland, Framingham, Natick, Weston, and Ashland.

Budget  $137,347.00
Category  Philanthropy, Voluntarism & Grantmaking Senior Volunteer Programs
Population Served Aging/Elderly/Senior Citizens Adults
Program Short-Term Success  --
Program Long-Term Success  --
Program Success Monitored By  --
Examples of Program Success  --

CEO/Executive Director/Board Comments

Early Education and Child Care

Early education and child care programs provide family-based and center-based care as well as out-of-school time (after-school, summer camps and vacation-week) programs to children and their families.

Family Counseling, Education & Support
Our family counseling, education and support programs prevent or remedy some of the most serious problems faced by children, teens, and families and are not available elsewhere in the community.

Volunteer Service Opportunities for Adults 55+

In operation since 1972, SOAR 55 is the largest, most productive volunteering service for older adults in the region. More than 300 volunteers contribute nearly 30,000 hours of valuable service each year for more than 80 nonprofits, schools and public agencies.


CEO/Executive Director Mr. Jon R. Firger
CEO Term Start Sept 2010
CEO Email
CEO Experience

Jon Firger became NCSC Executive Director on September 7, 2010. He joined NCSC after 16 years as Executive Director of Jewish Family Service of the North Shore in Salem. While there, Jon led, designed and successfully implemented five strategic plans. He obtained funding and launched one of 19 NORC (Naturally Occurring Retirement Communities), a wrap-around program for seniors, nationally. In addition he created a Continuous Quality Improvement system that measured the strategic objectives of each service and function and improved the quality of the entire organization. Jon spent 11 years at The Psychological Center in Lawrence where he provided both clinical and financial management. He began his professional career providing clinical services to children and families and he looks forward to getting back to his clinical roots.

Jon received his bachelor’s degree in psychology from Hampshire College before obtaining a Master’s degree in Social Work (MSW) from the Boston College. He earned his Master in Business Administration (MBA) from Salem State College Graduate School of Business.


Co-CEO --
Co-CEO Term Start --
Co-CEO Email --
Co-CEO Experience --

Former CEOs and Terms

Name Start End
-- -- --

Senior Staff

Name Title Experience/Biography
Ms. Jan Latorre-Stiller Senior Director, SOAR 55 --
Ms. Maureen Lister Associate Executive Director for Business Operations --
Ms. Lonnie Schroeder Senior Director of Early Education and Child Care --


Award Awarding Organization Year
-- -- --


Affiliation Year
-- --
Member of state association of nonprofits? Yes
Name of state association --

External Assessments and Accreditations

External Assessment or Accreditation Year
National Association for the Education of Young Children (NAEYC) - 5 Year Accreditation 2010



CEO/Executive Director/Board Comments


Foundation Comments


Staff Information

Number of Full Time Staff 35
Number of Part Time Staff 46
Number of Volunteers 350
Number of Contract Staff 0
Staff Retention Rate % 80%

Staff Demographics

Ethnicity African American/Black: 1
Asian American/Pacific Islander: 0
Caucasian: 38
Hispanic/Latino: 8
Native American/American Indian: 2
Other: 1
Other (if specified): Bi-Racial/Multi-Racial
Gender Female: 43
Male: 7
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? Under Development
Organization has Strategic Plan? Under Development
Years Strategic Plan Considers 3
Management Succession Plan Under Development
Business Continuity of Operations Plan No
Organization Policies And Procedures Under Development
Nondiscrimination Policy Under Development
Whistle Blower Policy No
Document Destruction Policy --
Directors and Officers Insurance Policy --
State Charitable Solicitations Permit Yes
State Registration Yes

Risk Management Provisions


Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually


Board Chair Ms. Lori Pearlman Slavin
Board Chair Company Affiliation Community Activist
Board Chair Term June 2013 - June 2015
Board Co-Chair --
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Ruth Barnett Cambridge Savings Bank Voting
Marjorie Bauer Marketing Consultant Voting
Sandra S. Butzel Decisions for Positive Change Voting
Maria Conroy Tufts University Voting
Audrey M. Cooper Community Activist Voting
Shawn Fitzgibbons Massachusetts General Hospital Voting
Susan Heyman Community Activist Voting
Paul Hoxie Community Volunteer Voting
William D. Jarry BNY Mellon Wealth Management Voting
Hattie N. Kerwin Derrick Lawrence Memorial/Regis College Voting
Stacy B. Klickstein FamilyAid Boston Voting
Andrea Kozinetz The Hamilton Company Voting
Kenneth A. Krems Shaevel & Krems LLP Voting
Benjamin Krikorian No Affiliation Voting
Lori Pearlman Slavin Community Activist Voting
Jennifer Stewart Blue Cross/Blue Shield of Massachusetts Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 1
Asian American/Pacific Islander: 0
Caucasian: 15
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 11
Male: 5
Not Specified 0

Board Information

Board Term Lengths 3
Board Term Limits 0
Board Meeting Attendance % 85%
Written Board Selection Criteria Yes
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions 0%
Constituency Includes Client Representation Yes

Standing Committees

  • Board Governance
  • Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
  • Facilities
  • Finance
  • Human Resources / Personnel
  • Program / Program Planning

CEO/Executive Director/Board Comments


Foundation Comments



Revenue vs. Expense ($000s)

Expense Breakdown 2014 (%)

Expense Breakdown 2013 (%)

Expense Breakdown 2012 (%)

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2014 2013 2012
Total Revenue $3,499,147 $3,082,958 $3,761,202
Total Expenses $3,594,001 $3,345,999 $4,117,589

Prior Three Years Revenue Sources

Fiscal Year 2014 2013 2012
Foundation and
Corporation Contributions
-- -- --
Government Contributions $0 $0 $0
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified -- -- --
Individual Contributions $580,090 $472,510 $450,949
Indirect Public Support $106,504 $106,674 $109,646
Earned Revenue $2,811,330 $2,501,890 $3,196,897
Investment Income, Net of Losses $1,223 $1,884 $3,710
Membership Dues -- -- --
Special Events -- -- --
Revenue In-Kind -- -- --
Other -- -- --

Prior Three Years Expense Allocations

Fiscal Year 2014 2013 2012
Program Expense $2,896,699 $2,600,264 $3,038,332
Administration Expense $460,161 $531,673 $901,393
Fundraising Expense $237,141 $214,062 $177,864
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 0.97 0.92 0.91
Program Expense/Total Expenses 81% 78% 74%
Fundraising Expense/Contributed Revenue 35% 37% 32%

Prior Three Years Assets and Liabilities

Fiscal Year 2014 2013 2012
Total Assets $1,281,492 $1,150,380 $2,400,921
Current Assets $526,102 $575,362 $719,276
Long-Term Liabilities $339,352 $258,382 $290,300
Current Liabilities $652,734 $566,902 $1,427,654
Total Net Assets $289,406 $325,096 $682,967

Prior Three Years Top Three Funding Sources

Fiscal Year 2014 2013 2012
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value --
Spending Policy N/A
Percentage(If selected) --
Credit Line Yes
Reserve Fund Yes
How many months does reserve cover? --

Capital Campaign

Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? --

Short Term Solvency

Fiscal Year 2014 2013 2012
Current Ratio: Current Assets/Current Liabilities 0.81 1.01 0.50

Long Term Solvency

Fiscal Year 2014 2013 2012
Long-term Liabilities/Total Assets 26% 22% 12%

CEO/Executive Director/Board Comments

In the fiscal year ending June 30, 2014, we reduced our annual operating deficit to less than $ 30,000. This result is more than $ 100,000 better than budget and follows a year in which we retired nearly all our debt. This better than projected performance results from the initiation of the next phase of our strategic plan, and the leveraging of existing core competencies in Child & Family Services to enhance revenue producing activities. For instance, additional income from the expansion of the tuition-based early learning center was used to infuse our working capital, increase financial ratio performance and expand and develop programs that are vital to our local community. With careful planning and exacting control of expenses, the FY2015 budget projects to be nearly breakeven.

Foundation Comments

Financial summary data in charts and graphs are per the organization's audited financials.  Contributions from foundations and corporations are listed under individuals when the breakout was not available.


Other Documents

No Other Documents currently available.


The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.

1. What is your organization aiming to accomplish?


2. What are your strategies for making this happen?


3. What are your organization’s capabilities for doing this?


4. How will your organization know if you are making progress?


5. What have and haven’t you accomplished so far?