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Centerboard Inc.

 16 City Hall Square
 Lynn, MA 01901
[P] (781) 598-9467
[F] (781) 598-1778
www.centerboard.org
connect@centerboard.org
Keith Bransfield
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INCORPORATED: 1989
 Printable Profile (Summary / Full)
EIN 04-3019658

LAST UPDATED: 12/30/2016
Organization DBA --
Former Names SERVING PEOPLE IN NEED INC (1988)
Organization received a competitive grant from the Boston Foundation in the past five years Yes

Summary

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Mission StatementMORE »

Centerboard is a community based organization that supports families and young people through housing, access to employment and education, and financial empowerment. We work with parents and teens to achieve independence by providing trauma informed care and case management. In addition, we work with local residents, businesses and elected officials to increase economic opportunity in the community. Through these efforts, we serve over 1500 people each year.

Mission Statement

Centerboard is a community based organization that supports families and young people through housing, access to employment and education, and financial empowerment. We work with parents and teens to achieve independence by providing trauma informed care and case management. In addition, we work with local residents, businesses and elected officials to increase economic opportunity in the community. Through these efforts, we serve over 1500 people each year.

FinancialsMORE »

Fiscal Year July 01, 2015 to June 30, 2016
Projected Income $12,801,659.00
Projected Expense $12,780,094.00

ProgramsMORE »

  • Lynn Family Forward Resource Center

Revenue vs. Expense ($000s)

Expense Breakdown 2014 (%)

Expense Breakdown 2013 (%)

Expense Breakdown 2012 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Overview

Mission Statement

Centerboard is a community based organization that supports families and young people through housing, access to employment and education, and financial empowerment. We work with parents and teens to achieve independence by providing trauma informed care and case management. In addition, we work with local residents, businesses and elected officials to increase economic opportunity in the community. Through these efforts, we serve over 1500 people each year.

Background Statement

Founded in 1988 as Serving People in Need, the nonprofit now known as Centerboard sprang from a collaborative effort among Lynn’s business, public, and private communities to address the problem of homelessness, growing at that time as a result of job losses, industry closures, and declining community investments. In the 25+ years since, we have grown into a $12.5 million organization, serving over 1500 people annually via a range of services that support family stability. To accomplish our mission, we focus on creating strong, sustainable catalysts for change and development. We believe in Lynn as a vibrant, urban center that supports the entire region through a vital creative economy, safe and stable housing, jobs, and schools for all residents. This requires that we bring community attention and resources to our most vulnerable residents: low-income families and youth/young adults.

We currently operate several programs funded by DCF, all of which have adopted a trauma-informed lens over the past five years: two Teen Living Programs (mothers ages 13 – 20.5 & their children), Supported Teen Employment Program (mothers ages 18 & up & their children), Independent Living Program (co-ed, ages 18-22), two Pre-Independent Living Programs (co-ed, ages 16-22), Adolescent Group Home (co-ed, ages 13-17), and the Lynn Family Forward Resource Center (providing a single point of entry for family members to access support services). Through the funding of DHCD, we provide 233 units of scattered, transitional housing, including case management, permanent housing assistance, workforce development, and money management classes for homeless families. We also currently support 45 families who have successfully transitioned to permanent housing.

Additionally, Centerboard participates in the growing arts and culture movement in Lynn by spearheading public art projects, supporting the Downtown Lynn Cultural District and operating our non-profit art gallery, Visionspace.


Impact Statement

Accomplishments:
1.  Opened a 2nd Pre Independent Living Program for youth ages 16-22.
2.  Opened a 2nd Teen Living Program (Chelsea) for pregnant and parenting young girls
3.  Opened the Lynn Family Forward Resource Center
4.  Completed the Art Walk - Central Square, Lynn 
 
Goals:
1.  Establish The Clean Team, a social enterprise landscaping program for youth
2.  Purchase a new 12-passenger van for our Lynn Teen Living Program
3.  Enhance programming offered to families via our Lynn Family Forward Resource Center 
4.  Reinvigorate our Art Gallery, VisionSpace 

 


Needs Statement

1.  A new 12-passenger van for the Lynn Teen Living Program ($25K)
2.  Funding to launch The Clean Team, a social enterprise landscaping program that teaches employment skills ($87K each year for a 2 year start up period - will be sustainable on own after that)
3.  Funding to enhance programming out of our Lynn Family Forward Resource Program (LGBT programs - $20K and Develop a youth Mentoring Program ($75K) 
 

CEO Statement

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Board Chair Statement

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Geographic Area Served

GREATER BOSTON REGION, MA
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Organization Categories

  1. Community Improvement, Capacity Building - Community & Neighbourhood Development
  2. Human Services - Family Services
  3. Human Services - Children's and Youth Services

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)

Yes

Programs

Lynn Family Forward Resource Center

The FRC provides a single point of entry for family members to access support services. Any family member is able to walk into the FRC and receive assistance with any human services related issue. If services cannot be provided onsite, FRC staff provide information/referral to a network of service providers. The FRC model’s philosophy is to “do whatever it takes” to help the family better meet its needs. This includes providing evidence-based and evidence-informed parenting programs and an array of direct services for families in times of need/transition.

FRCs will also provide specialized services for Children Requiring Assistance (CRA) and their families. As required under Chapter 240, runaways, truants, children having significant problems at home and at school, and sexually exploited youth can receive standardized intake, screening, assessment, support planning, onsite services at the FRC, and referrals through a network of service providers affiliated with the FRCs.

Budget  $240,000.00
Category  Human Services, General/Other Family-Based Services
Population Served Families Poor,Economically Disadvantaged,Indigent At-Risk Populations
Program Short-Term Success  All service providers, schools, DCF, and court personnel in Lynn will be knowledgeable about the services that the FRC offers and how to refer a family. Specific initiative examples include:  Teen Parent Support Group - 90% of participants will exhibit changed behavior that minimizes factors related to difficulty with bonding and nurturing their children, as well as abuse and neglect.  Nurturing Parent Group - 90% of participants will report a positive change in behavior related to parenting style.  My Life My Choice group - 90% of participants will exhibit changed behavior related to risk factors for sexual exploitation.  Father's Group - 90% of participants will report a change in behavior related to parenting style.
Program Long-Term Success  75% of the CRA-related families who utilize FRC services will resolve issues leading to the use of the CRA process (truancy, runaway, aggressive behavior), and, ultimately, will not need the court's intervention.  90% of all families utilizing FRC services will report at least a 50% improvement in their family's functioning.
Program Success Monitored By  Pre and post service questionnaires (provided by the state of MA) are utilized to gauge service impact on family functioning.  A Family Plan for services is developed from our assessments, and progress towards goals on the plan are tracked in conjunction with the family.  Participation in services is tracked, and service participants are given surveys to give their feedback. The FRC has established CQI goals that are tracked on a quarterly basis by the CQI Department; improvements to service delivery are made based on data.  
Examples of Program Success  60 families came to our back-to-school free haircut event in Sept; many have signed up for additional services.  90% of the Teen Parent Support Group attendees returned weekly for the duration of the group.  Multiple families per day self-refer, stating that they have heard that the FRC can help them with a multitude of stressors.  Each month, at least 2 new programs/services are offered by the FRC covering a range of concerns, including education, vocation, recreation, parenting skills, job search, family law, older adult health care, etc.

CEO/Executive Director/Board Comments

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Management


CEO/Executive Director Mr. Mark DeJoie
CEO Term Start June 1996
CEO Email mdejoie@thecenterboard.org
CEO Experience

Mark DeJoie has extensive experience in social services, business development, property development and the law.  Mark is an undergraduate of Stonehill College and a graduate of Massachusetts College of Law.

As CEO of Centerboard for over 15 years, Mark has grown the organization through his dedication and vision to see Lynn as a prosperous and successful urban city.   Centerboard has grown from a homeless organization with under 20 employees to a community impact organization with over 90 employees and growth of gross revenue of 700%.

 Mark is fiercely dedicated to the city of Lynn and its renewal as a regional resource.  Mark is active in the city through both his businesses and in community projects.  

Co-CEO Mrs. Heather Hildebrand
Co-CEO Term Start --
Co-CEO Email hhildebrand@thecenterboard.org
Co-CEO Experience

Heather Hildebrand has twenty years of experience in the human service field. She is a graduate of Gordon College with a Bachelors of Science in both Social Work and Sociology.

Heather has held almost every job in the corporation during her 19 years at Centerboard, at times holding down two jobs as the needs of the company required.

 Heather has overseen and directed the substantial growth of the organization and the shift from a homeless organization with 18 employees to a community impact organization with just under 100 employees, during this time the gross revenue of the agency grew 700%.  This growth and years of stability have allowed Centerboard to expand it scope and to now impact the city through volunteering, education and the arts. 

Heather started her career working with families through the Family Continuity Program and then moved on to the Department of Children and Families as an advocate and child protection worker.  In 1998 Heather joined Centerboard (formerly known as Serving People In Need) as its Director of Operations. 

Former CEOs and Terms

Name Start End
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Senior Staff

Name Title Experience/Biography
Keith Bransfield Chief Executive Officer
Mr Bransfield has work for 32 years in the financial operations of non profit agencies in the Gretaer Bosotn and Lynn Area

Awards

Award Awarding Organization Year
Most Innovative Non-Profit Organization United Way of Massachusetts Bay and Merrimack Valley 2012

Affiliations

Affiliation Year
-- --
Member of state association of nonprofits? No
Name of state association --

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --

Collaborations

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CEO/Executive Director/Board Comments

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Foundation Comments

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Staff Information

Number of Full Time Staff 90
Number of Part Time Staff 43
Number of Volunteers 7
Number of Contract Staff 4
Staff Retention Rate % 65%

Staff Demographics

Ethnicity African American/Black: 38
Asian American/Pacific Islander: 0
Caucasian: 63
Hispanic/Latino: 26
Native American/American Indian: 1
Other: 5
Other (if specified): 2 or more races
Gender Female: 109
Male: 34
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? Under Development
Organization has Strategic Plan? Under Development
Years Strategic Plan Considers --
Management Succession Plan No
Business Continuity of Operations Plan No
Organization Policies And Procedures Yes
Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy --
Directors and Officers Insurance Policy Yes
State Charitable Solicitations Permit Yes
State Registration Yes

Risk Management Provisions

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Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency No N/A
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually

Governance


Board Chair Mr. Thomas O'Keefe
Board Chair Company Affiliation Retirement Planner
Board Chair Term Jan 2000 -
Board Co-Chair --
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Mr. Scott Brogan Clerk Financial Planner Voting
Ms. Stephanie Casey Citizen's Bank Voting
Ms. Teri Faulisi Aetna Voting
Mr. Shawn Ford Eastern Bank Voting
Mr. David Hughes Century 21 Hughes Voting
Mr. Tony Serino Community Volunteer Voting
Mr. John Vogel Department of Children and Families Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 8
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): --
Gender Female: 2
Male: 6
Not Specified 0

Board Information

Board Term Lengths --
Board Term Limits --
Board Meeting Attendance % --
Written Board Selection Criteria Under Development
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 60%
Percentage of In-Kind Contributions 100%
Constituency Includes Client Representation No

Standing Committees

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CEO/Executive Director/Board Comments

Centerboard is actively seeking both client representation for our Board of Directors, as well as to further diversify our Board make-up.  We have been actively recruiting with these goals in mind for over two years without much success thus far, but we are committed to trying different strategies to ensure success.

Foundation Comments

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Financials


Revenue vs. Expense ($000s)

Expense Breakdown 2014 (%)

Expense Breakdown 2013 (%)

Expense Breakdown 2012 (%)

Fiscal Year July 01, 2015 to June 30, 2016
Projected Income $12,801,659.00
Projected Expense $12,780,094.00
Form 990s

2014 990

2013 990

2012 990

Audit Documents

2014 Audited Financials

2013 Audited Financials

2012 Audited Financials

IRS Letter of Exemption

IRS Letter of Determination

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2014 2013 2012
Total Revenue $6,621,173 $7,137,163 $7,332,083
Total Expenses $6,544,611 $7,049,941 $7,166,992

Prior Three Years Revenue Sources

Fiscal Year 2014 2013 2012
Foundation and
Corporation Contributions
-- -- --
Government Contributions $6,409,157 $5,914,504 $6,222,947
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified $6,409,157 $5,914,504 $6,222,947
Individual Contributions $184,585 $427,782 $357,711
Indirect Public Support -- -- --
Earned Revenue $27,131 $783,540 $741,779
Investment Income, Net of Losses $300 $502 $1,159
Membership Dues -- -- --
Special Events -- $-464 $3,968
Revenue In-Kind -- -- --
Other -- $11,299 $4,519

Prior Three Years Expense Allocations

Fiscal Year 2014 2013 2012
Program Expense $5,662,843 $6,147,501 $6,180,622
Administration Expense $881,768 $889,231 $968,806
Fundraising Expense -- $13,209 $17,564
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 1.01 1.01 1.02
Program Expense/Total Expenses 87% 87% 86%
Fundraising Expense/Contributed Revenue 0% 0% 0%

Prior Three Years Assets and Liabilities

Fiscal Year 2014 2013 2012
Total Assets $3,073,968 $1,675,579 $1,629,512
Current Assets $814,025 $1,059,582 $1,012,322
Long-Term Liabilities $1,351,125 $27,754 $35,279
Current Liabilities $264,124 $265,668 $299,298
Total Net Assets $1,458,719 $1,382,157 $1,294,935

Prior Three Years Top Three Funding Sources

Fiscal Year 2014 2013 2012
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value --
Spending Policy N/A
Percentage(If selected) --
Credit Line Yes
Reserve Fund Yes
How many months does reserve cover? 3.00

Capital Campaign

Are you currently in a Capital Campaign? Anticipated In 3 Years
Capital Campaign Purpose To purchase the property we currently rent for our Chelsea Teen Living Program
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? Yes

Short Term Solvency

Fiscal Year 2014 2013 2012
Current Ratio: Current Assets/Current Liabilities 3.08 3.99 3.38

Long Term Solvency

Fiscal Year 2014 2013 2012
Long-term Liabilities/Total Assets 44% 2% 2%

CEO/Executive Director/Board Comments

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Foundation Comments

Financial summary data in charts and graphs are per the organization's IRS Form 990s. Contributions from foundations and corporations are listed under individuals when the breakout was not available.

Documents


Other Documents

No Other Documents currently available.

Impact

The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.


1. What is your organization aiming to accomplish?

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2. What are your strategies for making this happen?

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3. What are your organization’s capabilities for doing this?

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4. How will your organization know if you are making progress?

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5. What have and haven’t you accomplished so far?

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