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Natick Service Council, Inc.

 2 Webster Street
 Natick, MA 01760
[P] (508) 655-1791
[F] (508) 653-9953
www.natickservicecouncil.org
[email protected]
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INCORPORATED: 1970
 Printable Profile (Summary / Full)
EIN 04-2433772

LAST UPDATED: 01/30/2015
Organization DBA --
Former Names --
Organization received a competitive grant from the Boston Foundation in the past five years No

Summary

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Mission StatementMORE »

 Natick Service Council is an advocacy, referral, case management, and information center serving the most economically disadvantaged members of our community. We help clients meet basic needs for food, housing, and access to health care with the goal of promoting self-sufficiency. We are guided by the motto "Neighbors Helping Neighbors" and serve our fellow community members with dignity, compassion, and confidentiality.

Mission Statement

 Natick Service Council is an advocacy, referral, case management, and information center serving the most economically disadvantaged members of our community. We help clients meet basic needs for food, housing, and access to health care with the goal of promoting self-sufficiency. We are guided by the motto "Neighbors Helping Neighbors" and serve our fellow community members with dignity, compassion, and confidentiality.

FinancialsMORE »

Fiscal Year Apr 01, 2012 to Mar 30, 2013
Projected Income $629,000.00
Projected Expense $447,000.00

ProgramsMORE »

  • Case Management
  • Financial Assistance
  • Joan H. Brack Career Development Center
  • The Living Well Project
  • The Vi Tutuny Food Pantry

Revenue vs. Expense ($000s)

Expense Breakdown 2012 (%)

Expense Breakdown 2011 (%)

Expense Breakdown 2010 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Overview

Mission Statement

 Natick Service Council is an advocacy, referral, case management, and information center serving the most economically disadvantaged members of our community. We help clients meet basic needs for food, housing, and access to health care with the goal of promoting self-sufficiency. We are guided by the motto "Neighbors Helping Neighbors" and serve our fellow community members with dignity, compassion, and confidentiality.

Background Statement

In 1962, a group of concerned Natick residents, clergy, and civic & business organizations felt a compelling need to help our less fortunate neighbors.  Their mission was to serve as an information clearinghouse and advocacy center for clients seeking direct services.  Over the years, our mission evolved to meet the growing need of our client base.  Today, we offer many direct services and programs, including a food pantry, direct financial assistance for housing, heating fuel, utilities, and camperships for our young clients.  More recently, we continue to grow and now offer additional programs in behavioral health , substance abuse, employment & training, and counseling services.
 
NSC is unique among Metro West human services providers.  Our approach towards serving our clients is holistic in nature and offers programs that assist clients with a wide range of social, physical, and economic challenges.  We focus on our clients overall well-being and, if services are not offered directly through NSC, we advocate for our client's well being through referrals and partnerships with local partner organizations.
 
NSC is proud of our rich history serving local residents and we continue to refine our programs (while offering new programs) that meet the needs of our clients.

Impact Statement

  •  In 2011, 5,357 people visited NSC's Food Pantry and received over 100,000 pounds of food.
  • In 2011, nearly 700 individuals and their families received crisis counseling from NSC Case Managers
  • In 2011, over 200 families recieved financial assistance for housing, utilities, and home heating fuel
  • In 2011, NSC's Holiday progams provided 620 people withThanksgiving food baskets, 400 children, teens, and eldes with holiday gifts,and 220 students with Backpacks full of back to school supplies.
  • In 2012, NSC seeks to serve 200 individuals with employment, training, and career related programs and services
  • In 2012, NSC expects to serve over 700 clients and their families with basic needs such as food, housing, and home heating fuel
  • in 2012, NSC will complete its launch of behavioral health and substance abuse screening, serving over 200 Natick residents

Needs Statement

Funding:  Sustainable funding is critical to the overall success of our organization.  NSC does not receive any local, state or Federal government funding.  For financial support, we rely on the generosity of local citizens, businesses, and charitable foundations.
 
Food Pantry:  NSC provided nutritious food to over 5,000 citizens in 2011.  Our Bounce for Better Health program provides perishable foods, including fresh fruits, vegetables, dairy products, and lean meats to our clients.  The cost associated with this program is significant and funding sources are continuously pursued.
 
Staffing:  NSC has 7 employees, including 3 full time and 4 part time employees.  Serving nearly 1,500 residents annually - and supporting multiple programs requires employees to work above and beyond expectations. More funds to hire additional staffing is imperative to our continued success.
 
Strategic Fundraising/Development Plan:  NSC relies on a limited donor base.  A strategic fundraising plan is required to broaden our funding base.  Different funding mechanisms, including Large Donor development, estate planning, and grant development is critical to our ongoing success.
 
Employment & Training:  NSC's mission is to assist our clients through a temporary crisis and help them become self-sustaining.  Steady employment that provides competitive wages and benefits is critical to our client's achieving autonomy and economic independance.  The ongoing development of our employment and training program is imperative our client's long term autonomy.
 

CEO Statement

Fiscal Year 2012 is a proud moment in Natick Service Council’s rich history. Fifty years ago, a group of concerned Natick residents, clergy, and civic & business organizations felt a compelling need to help our less fortunate neighbors.

Today, our founder’s mission endures through the efforts of a dedicated staff, a supportive board of directors, generous funders, and hundreds of volunteers who continue to rally and deliver more services and programs to Natick residents than at any other time during our fifty year history.

This past year, many Natick residents continued to endure economic hardship and were forced to make difficult life decisions between paying for food, housing, heating fuel & utilities, or healthcare. Natick is a cohesive and diverse town - many live in or near poverty. Many work hard, but struggle to pay for basic needs. These are our fellow citizens, our ownNeighbors, who turn to NSC for support while they get through a temporary crisis.

In fiscal year 2012, through improved methods of service delivery, NSC served more clients, more efficiently, and in more ways. We now offer more programs than ever before, including nutrition programs, housing, education, employment, and mental health services for residents of all ages. Through continued refinement of our service delivery model, our goal is to build upon our solid programming base and take a holistic approach towards providing comprehensive health and human services to our clients. 

Natick is considered the Home of Champions for a reason, because we take care of our own! The Natick Service Council provides vital services to our great community. We enrich the lives of many people, in many ways. What makes Natick historically unique from other communities is, without question, we are fully committed to supporting each other. Over the past 50 years, the Natick Service Council has been proud to be an integral part of this great tradition.

I applaud all who have served and/or continue to serve NSC’s proud mission established 50 years ago. Because of you, the Natick Service Council continues to be the single most important organization to serve our great Home of Champions.

 Respectfully submitted, Greg Tutuny


Board Chair Statement

This year (2012)marks a very special milestone – the 50thanniversary of the Natick Service Council.

The Natick Service Council was founded by local civic associations, businesses and clergy who saw firsthand the unmet needs of Natick’s less fortunate residents. Founding members included the Natick Red Cross, Rotary Club, Visiting Nurses Association, Council of Churches, Knights of Columbus and Eastern Star. Together, these groups, along with concerned individuals, formed an Information and Referral system to connect their clients to services in town, and a Volunteer Bureau to recruit residents to provide food and necessities to others in need. And so it began. Neighbors Helping Neighbors.

The Natick Service Council continues to provide services to Natick’s most economically disadvantaged citizens, relying on many of the same organizations who founded us 50 years ago, along with hundreds of other groups and individuals who generously support us. Our mission remains the same: to help Natick citizens meet basic needs for food, housing, home heating fuel and access to health care. We run the Vi Tutuny Food Pantry, which in 2011 served over 5,645 people, an increase of nearly 6% over 2010. We have dedicated caseworkers who provide emergency assistance and vital referral services to individuals and families in crisis. And in recent years, we’ve added critical new programs like the Joan H. Brack Career Development Center, which provides job seeking assistance to the unemployed, and nutrition programs, such as Bounce for Better Health, which enables us to provide fresh fruit and produce to families and children.

We also have over 150 regular volunteers who come, many on a weekly basis, to help stock the pantry shelves, pick up donations from local grocery stores and bakeries, fill backpacks with school supplies and help in so many other ways.

As we celebrate our golden anniversary, we want to thank all of the organizations and individuals who support the Natick Service Council. You fulfill the mission begun by our founders 50 years ago …Neighbors Helping Neighbors.


Geographic Area Served

METROWEST REGION, MA

The Natick Service Council's core programs and services are offered primarily to Natick residents.  However, the Natick Service Council's "Joan H. Brack Career Development Center", an employment, training and career advisory program, is offered to all Metro West and Greater Boston area residents.

Organization Categories

  1. Human Services - Family Counseling
  2. Food, Agriculture & Nutrition - Food Banks, Food Pantries
  3. Employment - Job Training

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)

No

Programs

Case Management

 

Case Management Program: Our case management staff is the central point of entry into the Natick Service Council. During the intake process, Case Managers evaluate our client’s current financial, emotional, and living conditions. Once the intake process is completed, our Case Managers create personal roadmaps of self-sufficiency that guide clients to services and programs that best meet their needs. 

 

This past year, a growing number of clients endured increased self-sufficiency challenges, including long-term unemployment, family issues, mental and physical ailments, and/or isolation. Our Case Managers rely on years of experience to provide direct services and they advocate for clients on a wide range of social and economic issues.

 

In summary, our Case Managers:

 

· Develop customized self-sufficiency “road-maps” for all NSC clients

· Recommend direct NSC programs and services to help clients through a temporary crisis

· Leverage a deep information and referral network and advocate for all Natick residents

Budget  80,000
Category  Human Services, General/Other Emergency Assistance
Population Served Unemployed, Underemployed, Dislocated
Program Short-Term Success 
TBD
Program Long-Term Success 
NSC Case Managers support 700 individual clients and/or their families.  Over our 50 year history, thousands of clients have received direct (or indirect) services from NSC.  A significant amount of these clients were helped through a crisis and subsequently acheived self-sustainability.  Many are now supporters (donors or volunteer) of NSC.
Program Success Monitored By 
TBD
Examples of Program Success 
TBD

Financial Assistance

 Financial Assistance:


Eviction Prevention Services:The goal of these services is to keep families in their own homes by offering financial assistance.

Emergency Utility Assistance

Case Managers work with NSTAR to protect clients from utility service shut-offs and guide clients through the application process for federal fuel assistance (LIHEAP)

Scholarship/Financial Aid

Case Managers provide financial assistance screening for programs offered through the Natick Parks and Recreation Department, referrals for financial assistance to community sports teams and for children’s summer camps.

 

Budget  60,000
Category  Housing, General/Other
Population Served Homeless Unemployed, Underemployed, Dislocated
Program Short-Term Success 
TBD
Program Long-Term Success 
NSC's long term goal is to ensure that our clients remain in their homes with sufficient heat and utilities.  Over the past fiscal year, well over 200 families (approximately 570 residents, including elders and children).  Our goal is to help clients through a temporary financial crisis, ensuring they remain in their own homes. 
Program Success Monitored By 
TBD
Examples of Program Success 
TBD

Joan H. Brack Career Development Center

 The Joan H. Brack Career Development Center provides a wide range of client-centered employment and career development services.  The Brack Center works closely with many area employers to uncover and match potential new candidates with open job opportunities.  We offer these services to clients of all skill levels, including those who are:
  • unemployed
  • entering the job market for the first time
  • considering a career change

The Brack Center offers technical skills training programs and internships for high demand occupations and in practical areas, such as:

  • Personal Counseling & Mentoring
  • Labor Market Research
  • Personal Marketing
  • Interviewing and Organizational Skills
  • Business English and Math skills enhancement
  • Employer Internships
  • Job Retention Counseling and Support

Most importantly, the Brack Center focuses on building confidence and self-esteem during one-on-one coaching sessions designed to help clients identify their unique strengths and aptitudes.

 

 

Budget  75,000
Category  Employment, General/Other Job Training & Employment
Population Served Unemployed, Underemployed, Dislocated Homeless
Program Short-Term Success 
Since the program's inception, dozens of clients have procured interviews which have led to long term employment. 
Program Long-Term Success 
Nearly 40% of NSC's clients, which totals 700 cases (including individuals and families), are either unemployed or underemployed.  The objective of NSC's Joan H. Brack Career Development Center is to assist clients with personal marketing, training, and career develpment programs that lead to long term and progressive employment opportunities (with benefits).  Initial goals include training 120 residents in high-demand careers and placing them in internships that lead to permanent employment opportunities.
Program Success Monitored By 
The program's success is closely monitored by our Director of Career Development.  This individual maintains a long term relationship with clients, ensuring they receive the support needed to ensure long term career growth and employment.
Examples of Program Success 
TBD

The Living Well Project

 

The Living well project

A Behavioral Health & Intervention program for Natick Residents

 The Natick Service Council is pleased to announce“The Living Well Project”,a program, funded by local health foundations and designed to increase the penetration of evidence-based mental health and substance abuse screening and intervention programs for all Natick residents, especially older adults.

The Living Well Series:  led by local healthcare leaders, the Living Well Series offers six free information sessions on living well in your 50's and beyond.  Session topics include:  Medication Mistakes and Misuse; Substance Use and Harm Reduction; Loss and Anxiety; Depression and Suicide; and Caring for Yourself and Others. 

Budget  25,000
Category  Mental Health, Substance Abuse Programs, General/other
Population Served Unemployed, Underemployed, Dislocated
Program Short-Term Success 
After the first 5 months, the program has met the annual mid-year goals and expects impact several hundred residents and their families through behavioral health and substance abuse struggles.
Program Long-Term Success 
 First year goals of the Living Well Project is to provided 400 residents with important information about and access to evidenced-based behavioral health assessments and treatment.  We expect to screen 350 adults using evidenced-based screening tools for mental health counseling and/or substance abuse programming.  Once clients are informated and screened, we expect 100 residentswill be referred to SMOC for direct evidenced-based behavioral health treatment.
 
 
Program Success Monitored By 
NSC Case Mangers closely monitor the number of clients informed, screened, or receive direct counseling. 
Examples of Program Success 
TBD

The Vi Tutuny Food Pantry

TheVi Tutuny Food Pantry opened its doors on March 1, 2010 after 18 years in the basement of Gale House at St. Paul’s in downtown Natick.  Our Food Pantry provides 3-5 bags of non-perishable food and 1 bag of perishable food to 60 families each week. All Natick Service Council clients are screened and eligible to use the Food Pantry once a month.
Budget  130,000
Category  Food, Agriculture & Nutrition, General/Other Food
Population Served Unemployed, Underemployed, Dislocated Homeless Unemployed, Underemployed, Dislocated
Program Short-Term Success 
TBD
Program Long-Term Success 
The long term success of all NSC programs is to support clients through a temporary crisis and become self-sustainable.  On an annual basis, the NSC Food Pantry supports nearly 1,400 residents with supplemental and nutritious food, including up to two week's worth of perishable (fruits, vegetables, dairy, lean meats) and not perishible food items.
 
While we support our clients, one of our major priorities is to educate them on eating healthy foods, obesity prevention, and informing them about foods that contribute to chronic diseases (diabetes, etc.).
Program Success Monitored By 
TBD
Examples of Program Success 
TBD

CEO/Executive Director/Board Comments

Many non-profit organizations face the challenge of procuring funding to support their progams and services, NSC included.  NSC does no receive any local, state, or federal government funding.  Instead, we rely on the generosit of the local community (including residents, businesses, and foundations) for financial and hands on support.
 
NSC is fortunate to have a strong base of supporters; however, the demand for our services have grown significantly, especially the past 3- years.  As a result, the challenge is to uncover alternative funding sources to support this growing demand.  Our main objective is to leverage our strong community reputation and expand our donor base.  An overall fundraising strategy is in development and includes major donor/benefactior development, revenue programs that support specific NSC programs support (i.e. food pantry), and grant development opportunities.

Management


CEO/Executive Director Mr. Gregory William Tutuny
CEO Term Start Apr 2011
CEO Email [email protected]
CEO Experience
Greg Tutuny (here on ED) has nine years of non-profit human services experience, including six years as a board member (Chair - 2010) and 2.5 years as Executive Director.  He has 20+ years of management and development experience.  Greg earned a B.A. in Health & Human Services Administration from the University of Massachusetts, Amherst.
Co-CEO --
Co-CEO Term Start --
Co-CEO Email --
Co-CEO Experience --

Former CEOs and Terms

Name Start End
Ms. Anne Keliher Sept 2009 Apr 2011
Mr Wissa Wissa June 2004 Aug 2009

Senior Staff

Name Title Experience/Biography
-- -- --

Awards

Award Awarding Organization Year
-- -- --

Affiliations

Affiliation Year
-- --
Member of state association of nonprofits? Yes
Name of state association --

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --

Collaborations

Over the past 50 years, NSC has worked closely with several  town and community organizations.  We have a close, active, and very strong working relationships with all of these organizations and look forward to further development of new and existing relationships.

CEO/Executive Director/Board Comments

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Foundation Comments

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Staff Information

Number of Full Time Staff 3
Number of Part Time Staff 4
Number of Volunteers 150
Number of Contract Staff 2
Staff Retention Rate % 100%

Staff Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 9
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 8
Male: 1
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? Yes
Organization has Strategic Plan? Under Development
Years Strategic Plan Considers 5
Management Succession Plan Under Development
Business Continuity of Operations Plan --
Organization Policies And Procedures Under Development
Nondiscrimination Policy Under Development
Whistle Blower Policy No
Document Destruction Policy --
Directors and Officers Insurance Policy --
State Charitable Solicitations Permit Yes
State Registration Yes

Risk Management Provisions

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Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Bi-Annually
Senior Management Formal Evaluation and Frequency Yes Bi-Annually
Non Management Formal Evaluation and Frequency Yes Bi-Annually

Governance


Board Chair Ms. Elizabeth Hendler
Board Chair Company Affiliation Boston Scientific Corporation
Board Chair Term Apr 2012 - Mar 2013
Board Co-Chair Ms. Christine Cameron
Board Co-Chair Company Affiliation Hologic Corporation
Board Co-Chair Term Apr 2012 - Mar 2013

Board Members

Name Company Affiliations Status
Ms Elizabeth Hendler Boston Scientific Corp Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 100
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 50
Male: 50
Not Specified 0

Board Information

Board Term Lengths 3
Board Term Limits 2
Board Meeting Attendance % 90%
Written Board Selection Criteria Under Development
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions 100%
Constituency Includes Client Representation Yes

Standing Committees

  • Board Governance
  • Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
  • Executive
  • Finance

CEO/Executive Director/Board Comments

TBD

Foundation Comments

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Financials


Revenue vs. Expense ($000s)

Expense Breakdown 2012 (%)

Expense Breakdown 2011 (%)

Expense Breakdown 2010 (%)

Fiscal Year Apr 01, 2012 to Mar 30, 2013
Projected Income $629,000.00
Projected Expense $447,000.00
Form 990s

2012 990

2011 990

2010 990

2009 990

Audit Documents

2012 Audited Financials

2011 Audited Financials

2010 Audited Financials

2009 Audited Financials

IRS Letter of Exemption

IRS Letter of Determination

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2012 2011 2010
Total Revenue $481,427 $623,154 $476,551
Total Expenses $480,175 $482,490 $462,539

Prior Three Years Revenue Sources

Fiscal Year 2012 2011 2010
Foundation and
Corporation Contributions
$95,651 $206,916 $110,511
Government Contributions $0 $0 $0
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified -- -- --
Individual Contributions $205,727 $176,958 $132,418
Indirect Public Support -- -- --
Earned Revenue -- -- --
Investment Income, Net of Losses $67 $25 $2,747
Membership Dues $52,745 $33,294 $41,611
Special Events $73,097 $41,639 $22,950
Revenue In-Kind $34,069 $48,707 $23,581
Other $20,071 $115,615 $142,733

Prior Three Years Expense Allocations

Fiscal Year 2012 2011 2010
Program Expense $295,369 $251,536 $356,739
Administration Expense $125,745 $172,246 $52,787
Fundraising Expense $59,061 $58,708 $53,013
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 1.00 1.29 1.03
Program Expense/Total Expenses 62% 52% 77%
Fundraising Expense/Contributed Revenue 16% 14% 20%

Prior Three Years Assets and Liabilities

Fiscal Year 2012 2011 2010
Total Assets $973,726 $994,557 $938,983
Current Assets $164,425 $164,900 $123,315
Long-Term Liabilities $105,894 $154,575 $247,660
Current Liabilities $44,809 $18,211 $10,216
Total Net Assets $823,023 $821,771 $681,107

Prior Three Years Top Three Funding Sources

Fiscal Year 2012 2011 2010
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value --
Spending Policy Income Only
Percentage(If selected) --
Credit Line No
Reserve Fund Yes
How many months does reserve cover? 5.00

Capital Campaign

Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? Yes

Short Term Solvency

Fiscal Year 2012 2011 2010
Current Ratio: Current Assets/Current Liabilities 3.67 9.05 12.07

Long Term Solvency

Fiscal Year 2012 2011 2010
Long-term Liabilities/Total Assets 11% 16% 26%

CEO/Executive Director/Board Comments

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Foundation Comments

Financial summary data in the charts and graphs above is per the organization's audited financials.

Documents


Other Documents

No Other Documents currently available.

Impact

The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.


1. What is your organization aiming to accomplish?

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2. What are your strategies for making this happen?

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3. What are your organization’s capabilities for doing this?

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4. How will your organization know if you are making progress?

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5. What have and haven’t you accomplished so far?

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