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Eliot Community Human Services Inc

 186 Bedford Street
 Lexington, MA 02420
[P] (781) 861-0890
[F] (781) 861-0899
www.eliotchs.org
lsandler@eliotchs.org
Laurie Sandler
INCORPORATED: 1966
 Printable Profile (Summary / Full)
EIN 04-2316924

LAST UPDATED: 04/02/2015
Organization DBA --
Former Names --
Organization received a competitive grant from the Boston Foundation in the past five years No

Summary

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Mission StatementMORE »

 

Our Mission Statement

 Eliot Community Human Services is a non-profit human services agency dedicated to enhancing the quality of lives. Guided by compassion and respect, our mission is accomplished by:

·  Responding to the needs and diversity of the individuals we serve.

· Providing comprehensive services that are individualized, accessible, educational and strengths based
 
·Delivering high quality, evidence-based programming.

· Valuing, enriching and partnering with our staff, our clients and our communities.

The philosophical foundation of Eliot is our commitment to serving the most vulnerable of populations, those who are most at risk and have limited resources. The programs within the Eliot network provide a continuum of care to a varied population. The agency is governed by a Board of Directors, representative of the communities it serves, and who share a strong commitment to providing services that ensure that individuals realize their fullest potential.

Mission Statement

 

Our Mission Statement

 Eliot Community Human Services is a non-profit human services agency dedicated to enhancing the quality of lives. Guided by compassion and respect, our mission is accomplished by:

·  Responding to the needs and diversity of the individuals we serve.

· Providing comprehensive services that are individualized, accessible, educational and strengths based
 
·Delivering high quality, evidence-based programming.

· Valuing, enriching and partnering with our staff, our clients and our communities.

The philosophical foundation of Eliot is our commitment to serving the most vulnerable of populations, those who are most at risk and have limited resources. The programs within the Eliot network provide a continuum of care to a varied population. The agency is governed by a Board of Directors, representative of the communities it serves, and who share a strong commitment to providing services that ensure that individuals realize their fullest potential.


FinancialsMORE »

Fiscal Year July 01, 2012 to June 30, 2013
Projected Income $74,455,402.00
Projected Expense $74,400,000.00

ProgramsMORE »

  • Bread and Jams
  • OUR SERVICES

Revenue vs. Expense ($000s)

Expense Breakdown 2012 (%)

Expense Breakdown 2011 (%)

Expense Breakdown 2010 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Overview

Mission Statement

 

Our Mission Statement

 Eliot Community Human Services is a non-profit human services agency dedicated to enhancing the quality of lives. Guided by compassion and respect, our mission is accomplished by:

·  Responding to the needs and diversity of the individuals we serve.

· Providing comprehensive services that are individualized, accessible, educational and strengths based
 
·Delivering high quality, evidence-based programming.

· Valuing, enriching and partnering with our staff, our clients and our communities.

The philosophical foundation of Eliot is our commitment to serving the most vulnerable of populations, those who are most at risk and have limited resources. The programs within the Eliot network provide a continuum of care to a varied population. The agency is governed by a Board of Directors, representative of the communities it serves, and who share a strong commitment to providing services that ensure that individuals realize their fullest potential.


Background Statement

 

History of Eliot Community Human Services

Eliot Community Human Services has a long and rich history of providing community-based services dating back to the early 1960’s, when it was originally known as the Walden Clinic, a child guidance clinic founded by Abigail Eliot, a Concord resident and well known innovator in early childhood education.

In the 1970’s, with the passage of the Community Health Act and the deinstitutionalization of adults in state mental hospitals, the agency received state and federal funding to expand its service delivery system to include community programming for adults with severe and persistent mental illness. As a result, the agency changed its name to the Eliot Community Mental Health Center and further amplified its scope of services to include residential and day treatment services for individuals with mental illness as well individuals with developmental disabilities.

In 1992, Eliot merged with Community Human Services, a mental health agency founded in 1957, forming Eliot Community Human Services. 

In 1995, the Department of Youth Services awarded Eliot its’ first contracts to provide residential treatment for adolescents. In 1997 Eliot also received funding to serve children referred by the Department of Children and Families. Since that time, our youth programming has experienced significant growth in scope and size through additional contract awards.  

In 2007, the Tri-City Mental Health Center, a non-profit, organization that provides a statewide continuum of behavioral health and other specialized services, merged with Eliot.

In 2008, Bread & Jams, Inc., a non-profit organization that has been serving the homeless in Cambridge, Massachusetts since 1989, merged with Eliot. Today our network spans the entire Commonwealth of Massachusetts, serving over 30,000 individuals each year.


Impact Statement

Each year we serve over 30,000 children, adolescents, families, adults and seniors across the Commonwealth of Massachusetts, with 100 programs that collaborate with one another, utilizing the expertise within the agency to provide the highest standard of quality services to our clients, their families, other caregivers and our funding sources.

Needs Statement

Eliot Community Human Services Inc. seeks funding to support the daily operations of Bread and Jams, Inc., a day shelter located in Cambridge, MA. By providing both the essentials needed for daily survival and the skilled and sensitive case management necessary for successful life change, our Bread and Jams day shelter assists close to 200 homeless, highly vulnerable people every year.  
 
Bread and Jams operates on a very modest budget of $168,000. Public funding covers less than half of our operating budget. Because we serve men and women with virtually no income or insurance coverage, we must raise every additional dollar  to support the full array of our services. Bread and Jams’ wide network of collaborations allows us to provide high-quality, comprehensive services, including free medical care and behavioral health services, and demonstrate success with those we serve. However, with the cost of food and other basics rising, we must reach out to new funding partners to keep the program strong.  Donations will help us provide the food, supplies, and skilled staff, which are essential to our clients’ eventual success.
 

CEO Statement

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Board Chair Statement

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Geographic Area Served

In a specific U.S. city, cities, state(s) and/or region.
STATEWIDE
Eliot Community Human Services is a private, non-profit human services organization providing services for people of all ages throughout the Commonwealth of Massachusetts.

Organization Categories

  1. Human Services - Human Services
  2. -
  3. -

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)

No

Programs

Bread and Jams

 For nearly 25 years, Bread and Jams, Inc. has responded to the basic survival and long-term rehabilitative needs of homeless men and women. Located in Harvard Square, in space leased from the Swedenborg Chapel, Bread and Jams welcomes all clients in need of service on a drop-in basis from Monday through Friday from 9 am to 2 pm. Breakfast and lunch are served daily, and knowledgeable professionals work with clients to improve their economic, housing, and health status.

Founded in the late 1980s as a meals program by a group of concerned students, Bread and Jams has operated under the fiscal and organizational oversight of Eliot Community Human Services’ Homeless Services Division since 2008.
Budget  $168,000
Category  Human Services, General/Other Services for the Homeless
Population Served Males Females
Program Short-Term Success 
    • Last year, 33 clients (19%) received housing services.
    • Twenty (11%) obtained permanent housing.
    • Last year, 85 (49%) received assistance with obtaining benefits.
    • Eleven (6%) obtained vocational or employment support.
    • Fifteen (9%) increased their income.
    • Last year, 56 (32%) received mental health services.
    • Fifty-nine (34%) received substance abuse treatment.
    • Sixty-seven (39%) received primary care.

 

Program Long-Term Success 

Success in Bread and Jams is defined as steps clients take to improve their lives:

Secure safer and more appropriate housing, including transitional and permanent solutions.

Increase income through employment or accessing mainstream benefits, such as SSDI and MassHealth coverage.
 
Improve health and wellbeing by connecting with primary health care and behavioral health services.

 

Program Success Monitored By 

Bread and Jams uses an array of tools for tracking service utilization and assessing the success of the program, in order to comply with standards established by HUD, and ECHS. These include client reports, interagency reviews, utilization logs, statistical reports, and client surveys. As a recipient of funding from the City of Cambridge, Bread and Jams uses the Homeless Management Information System (HMIS) to track client contacts, which is used by all participating agencies to ensure a greater continuity of care.

Examples of Program Success 
When Sam first came to Bread and Jams, he was sleeping on the streets. He had few prospects for housing, income, or hope. At Bread and Jams, Sam found a welcoming place to enjoy a warm meal, get a winter coat, see a doctor and a clinician for emotional support. Arthur, Sam's case manager,  helped him see that life off the streets was within his reach. First, Sam moved from the streets to a safer shelter bed and applied for the benefits he was entitled to.

Arthur also connected Sam with HomeStart, one of Bread and Jams’ partnering agencies, to begin the process of finding a permanent place to live.  Sam faced a series of roadblocks, but Arthur stood by him. He helped Sam gather the necessary paperwork, went with Sam to interviews, and even vouched for Sam in a reference letter that he would make a good tenant.

Today, Sam proudly walks through his own front door. He has income now and a clean legal record, thanks to the guidance and support he received at Bread and Jams. 
  

 


OUR SERVICES

Our continuum of services includes diagnostic evaluation, twenty-four hour emergency services, and crisis stabilization , outpatient and court mandated substance abuse services, individual, group and family outpatient counseling, early intervention, specialized psychological testing, day, residential, social and vocational programs for children, adults and individuals who developmentally delayed, ombudsman services, outreach and support services for the homeless, batterer intervention, consultation, education and training for the lay and professional community.  
Eliot is funded and serves individuals referred by the Massachusetts Departments of Mental Health, Developmental Disabilities, Child and Family Services, Youth Services, Education, Public Health, Division of Medical Assistance, managed care organizations and commercial insurers. In addition, Eliot is certified by the International Center for Clubhouse Development and accredited by the Rehabilitation Accreditation Commission (CARF), a national human services organization.

   
 
Budget  $45,948,274.00
Category  Human Services
Population Served Females, all ages or age unspecified Males, all ages or age unspecified Mentally/Emotionally Disabled
Program Short-Term Success  --
Program Long-Term Success  --
Program Success Monitored By  --
Examples of Program Success  --

CEO/Executive Director/Board Comments

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Management


CEO/Executive Director Ms Kate Markarian
CEO Term Start May 1985
CEO Email Contact@eliotchs.org
CEO Experience --
Co-CEO --
Co-CEO Term Start --
Co-CEO Email --
Co-CEO Experience --

Former CEOs and Terms

Name Start End
-- -- --

Senior Staff

Name Title Experience/Biography
-- -- --

Awards

Award Awarding Organization Year
-- -- --

Affiliations

Affiliation Year
-- --
Member of state association of nonprofits? Yes
Name of state association --

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --

Collaborations

--

CEO/Executive Director/Board Comments

--

Foundation Comments

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Staff Information

Number of Full Time Staff 954
Number of Part Time Staff 289
Number of Volunteers 45
Number of Contract Staff 17
Staff Retention Rate % 74%

Staff Demographics

Ethnicity African American/Black: 396
Asian American/Pacific Islander: 31
Caucasian: 766
Hispanic/Latino: 68
Native American/American Indian: 6
Other: 44
Other (if specified): Two or more races 43
Gender Female: 782
Male: 572
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? Under Development
Organization has Strategic Plan? Under Development
Years Strategic Plan Considers N/A
Management Succession Plan Under Development
Business Continuity of Operations Plan No
Organization Policies And Procedures Yes
Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes
State Charitable Solicitations Permit Exempt
State Registration --

Risk Management Provisions

Automobile Insurance
Automobile Insurance and Umbrella or Excess Insurance
Blanket Personal Property
Commercial General Insurance
Commercial General Liability
Commercial General Liability and D and O and Umbrella or Excess and Automobile and Professional
Directors and Officers Policy
Disability Insurance
Employee Dishonesty
Fiduciary Liability
General Property Coverage
General Property Coverage and Professional Liability
Life Insurance
Medical Health Insurance
Professional Liability
Umbrella or Excess Insurance
Workers Compensation and Employers' Liability
Accident and Injury Coverage

Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually

Governance


Board Chair Mr. Barry Collamore
Board Chair Company Affiliation No Affiliation
Board Chair Term Sept 2012 - Sept 2013
Board Co-Chair --
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Father John Coss Sons of Mary Society Voting
Ms Ann Duffy Central Bank Voting
Mr Thomas Furlong Eastern Bank Voting
Mr. Edward Gaffey Middlesex County Probation Voting
Mr. Richard Heerde Northeast Community Bank Voting
Ms Rosa Ladd Northeast Community Bank Voting
Ms Sheila McGravy Ghazarian T. Burke Law Offices Voting
Ms. Jennifer Miller Sappi Fine Paper Voting
Mr. Gabriel Paci Former Director, Bread and Jams Voting
Ms. Barbara Stanton Retired Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 1
Asian American/Pacific Islander: 0
Caucasian: 11
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 2
Other (if specified): 0
Gender Female: 5
Male: 9
Not Specified 0

Board Information

Board Term Lengths 1
Board Term Limits 3
Board Meeting Attendance % 90%
Written Board Selection Criteria Under Development
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 50%
Percentage of In-Kind Contributions 100%
Constituency Includes Client Representation Yes

Standing Committees

    --

CEO/Executive Director/Board Comments

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Foundation Comments

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Financials


Revenue vs. Expense ($000s)

Expense Breakdown 2012 (%)

Expense Breakdown 2011 (%)

Expense Breakdown 2010 (%)

Fiscal Year July 01, 2012 to June 30, 2013
Projected Income $74,455,402.00
Projected Expense $74,400,000.00
Form 990s

2012 990

2011 990

2010 990

Audit Documents

2012 audit

2011 audit

2010 audit

IRS Letter of Exemption

IRS Letter of Determination

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2012 2011 2010
Total Revenue $75,110,813 $72,275,073 $70,043,448
Total Expenses $74,093,791 $71,612,656 $69,618,424

Prior Three Years Revenue Sources

Fiscal Year 2012 2011 2010
Foundation and
Corporation Contributions
-- -- --
Government Contributions $56,687,483 $54,847,492 $54,093,273
    Federal -- -- --
    State $54,072,987 -- --
    Local -- -- --
    Unspecified $2,614,496 $54,847,492 $54,093,273
Individual Contributions $90,593 $204,350 $142,904
Indirect Public Support $73,000 $77,999 $78,800
Earned Revenue $18,016,831 $16,866,538 $15,217,189
Investment Income, Net of Losses $9,567 $9,838 $13,992
Membership Dues -- -- --
Special Events -- -- --
Revenue In-Kind -- -- --
Other $233,339 $268,856 $497,290

Prior Three Years Expense Allocations

Fiscal Year 2012 2011 2010
Program Expense $66,068,723 $63,905,647 $62,291,271
Administration Expense $8,025,068 $7,707,009 $7,327,153
Fundraising Expense -- -- --
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 1.01 1.01 1.01
Program Expense/Total Expenses 89% 89% 89%
Fundraising Expense/Contributed Revenue 0% 0% 0%

Prior Three Years Assets and Liabilities

Fiscal Year 2012 2011 2010
Total Assets $17,742,657 $15,423,765 $14,692,148
Current Assets $17,729,411 $13,407,724 $13,104,423
Long-Term Liabilities $872,004 $901,535 $942,329
Current Liabilities $8,997,229 $7,661,702 $7,552,360
Total Net Assets $7,873,424 $6,860,528 $6,197,459

Prior Three Years Top Three Funding Sources

Fiscal Year 2012 2011 2010
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value --
Spending Policy N/A
Percentage(If selected) --
Credit Line Yes
Reserve Fund No
How many months does reserve cover? --

Capital Campaign

Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? --

Short Term Solvency

Fiscal Year 2012 2011 2010
Current Ratio: Current Assets/Current Liabilities 1.97 1.75 1.74

Long Term Solvency

Fiscal Year 2012 2011 2010
Long-term Liabilities/Total Assets 5% 6% 6%

CEO/Executive Director/Board Comments

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Foundation Comments

Financial summary data in charts and graphs are per the organization's IRS 990s.  Contributions from foundations and corporations are listed under individuals when the breakout was not available.

Documents


Impact

The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.


1. What is your organization aiming to accomplish?

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2. What are your strategies for making this happen?

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3. What are your organization’s capabilities for doing this?

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4. How will your organization know if you are making progress?

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5. What have and haven’t you accomplished so far?

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