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Bridge Over Troubled Waters, Inc.

 47 West Street
 Boston, MA 02111
[P] (617) 423-9575 x 231
[F] (617) 4825459
[email protected]
Barbara Baxter
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 Printable Profile (Summary / Full)
EIN 04-2472126

LAST UPDATED: 07/06/2017
Organization DBA Bridge
Former Names --
Organization received a competitive grant from the Boston Foundation in the past five years No



Mission StatementMORE »

Bridge provides effective and innovative services to runaway, homeless and high-risk youth, help youth avoid a lifetime of dependency on social services, guide youth towards self-sufficiency, and enable youth to transform their lives and build fulfilling, meaningful futures.


Mission Statement

Bridge provides effective and innovative services to runaway, homeless and high-risk youth, help youth avoid a lifetime of dependency on social services, guide youth towards self-sufficiency, and enable youth to transform their lives and build fulfilling, meaningful futures.


FinancialsMORE »

Fiscal Year July 01, 2016 to June 30, 2017
Projected Income $5,004,025.00
Projected Expense $5,214,475.00

ProgramsMORE »

  • Counseling and Substance Abuse Services
  • Education and Career Development
  • Emergency Youth Shelter
  • Street Outreach and Mobile Medical Van
  • Transitional Day Program

Revenue vs. Expense ($000s)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Expense Breakdown 2014 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Mission Statement

Bridge provides effective and innovative services to runaway, homeless and high-risk youth, help youth avoid a lifetime of dependency on social services, guide youth towards self-sufficiency, and enable youth to transform their lives and build fulfilling, meaningful futures.


Background Statement

In the late 1960’s, a dedicated group of teachers who were members of the order of the Sisters of St. Joseph in Boston, began reaching out to disaffected, troubled, and often drug-involved youth on the Boston Common and in Cambridge which had become gathering places for young people who had no place else to go. Many of these youth had run away from abusive situations at home, others had been kicked out by their parents, and many were being exploited and abused, sexually, physically, and financially by people they met on the street. These were tumultuous times, and the Bridge founders saw first-hand the challenges which young people faced. It was the troubles their students experienced in school which brought them out to the streets to offer support and assistance, when it seemed that no one else was addressing what they realized was a mounting crisis. These young women were among the first to recognize and respond to the growing population of homeless youth, a phenomenon which was to grow into a national issue.  

At first, the Bridge founders provided sandwiches, cold drinks, and non-judgmental conversations that turned into supportive counseling, referrals to health care, psychiatric services, a way back home if possible, and planning for alternatives when going home was not an option. Yet, by 1970, it was clear that traditional services weren’t going to work for this new and growing homeless population. Bridge Over Troubled Waters was formed, under the pioneering leadership of Sister Barbara Whelan, who became Bridge’s founding Executive Director; Sister Marie Keough, the Financial Director; and Sister Barbara Scanlon, the head streetworker and program director. The organization was non-denominational, with no affiliation to any church or other organization.


Collaborating with a group of physicians from Massachusetts General Hospital, Bridge organized a volunteer-run, mobile medical van to bring emergency and preventive health care to the streets. They were out there day and night, interacting with troubled youth and offering help. They recruited doctors and nurses who volunteered to provide free, confidential medical care and created a unique health care model which continues to this day and has been replicated in dozens of cities around the world. They developed creative techniques to build trust and engage youth in addressing problems and barriers which prevented them from moving forward in their lives. They were on the forefront of a national movement to develop innovative programs and practices to reach the most vulnerable, high-risk youth and provide the age-appropriate continuum of care that could enable them to transform their lives and grow into fulfilled, self-sufficient adulthood.


Bridge Over Troubled Waters became – and after more than 40 years remains – a national model and program incubator for youth development services which are effective in helping the most troubled and vulnerable homeless youth to turn their lives around. When the need arose, Bridge was there to answer.





Impact Statement

In 2016, Street Outreach and Mobile Medical Van: Street Outreach is Bridge’s daily “foot patrol” of trained outreach workers who make regular, consistent contact with homeless youth. The Van connects with the street outreach team providing medical attention, survival kits, clothes, food, and referrals to Bridge’s in-house counselors: 7,437 youth were contacted; 5,702 youth received services on the van. Counseling Services: Bridge’s licensed clinical counselors are trained and experienced in working with homeless youth: 731 youth received in-depth counseling. Transitional Day Program: This is Bridge’s day program which focuses on intensive case management to transition youth off the streets. The daily calendar includes breakfast, case management, showers, laundry, lunch, and group activities: youth made 4,886 visits. In-House Medical and Dental Clinics: Free weekly medical and dental services: 237 youth used the clinics. Education and Career Development Program: Classes to prepare youth to earn their alternative high-school degree, guidance counseling to youth who wish to enter or continue college or vocational programs, and open job search hours/job skills: 111 youth participated in education, 13 youth in College Pathways, and 338 youth in Career Development. Emergency Residence: Short-term transitional residential program for 14 homeless youth who commit to intensive counseling, maintain employment, save 70% of their income. During the winter months, Bridge opens up the Warming Center for 20 youth who need overnight shelter: 55 youth were served. Transitional Living Program: Long-term transitional residential program for up to 12 young men and women: 21 youth were served. Single Parent House: Transitional living program for 11 pregnant and parenting homeless women and their children: 10 families were served.

Needs Statement

Bridge's annual budget is $4.5 million dollars.

Through its fundraising efforts by Bridge’s Development Team, the agency maintains a systematic fundraising and communications calendar each fiscal year through government and private foundation grant submissions, individual donor appeals, faith-based appeals, hosting its highly successful annual Gala, Bridge 2 the Future fundraising event, an annual breakfast and luncheon, third-party events with proceeds allocated to Bridge. Bridge publishes a quarterly newsletter and an annual report. Bridge engages in an active media campaign through Constant Contact, advertising, and social media via Facebook, Twitter, Instagram, and its website; as well as exposure in and on local newspapers, television, and radio serving as an expert on the topic of homeless youth services. As a result, Bridge has a broad array of funding streams including government entities, foundations, corporations, faith-based organizations, individual donors, and in-kind and volunteer support.


CEO Statement

In early 2013, Elisabeth Jackson, a licensed social worker with a Master’s Degree in Human Service Management, and extensive experience in youth services, took over leadership of Bridge as its new Executive Director. With a long-term connection to Bridge, first as Coordinator of the agency’s front-line Medical Van service, as a member of the Board of Directors, and then as Interim Executive Director, Elisabeth has a proven commitment to youth and strong ties to the legacy of responsive and accountable programming instilled by the founders over the years of their tenure. With her experience, expertise, and passion, Bridge’s new ED is taking steps to confront and meet the challenges the agency is facing. Elisabeth talks about her commitment to Bridge Over Troubled Waters:

 I grew up with a single mother in a family that struggled to get by. English was my second language; I felt different and there were lots of challenges in my life. Yet people believed in me and introduced me at a very early age to social service and philanthropy. The road I travelled inspires me to be a champion for other youth who have the ability, but perhaps not the confidence, to succeed. All youth at Bridge have lived with hardship and abuse. They may lack confidence, they may have lost their way, but they all have hope. Their hope inspires me; they need someone to believe in them. Bridge’s founding ED, Barbara Whelan, has been my mentor since she hired me to run the agency’s key outreach program, the Mobile Medical Van. Since Barbara retired, Bridge has struggled to maintain the gift of her incredible legacy and build innovative new responses to the needs of homeless youth today. I share Barbara’s unrelenting drive to put young people first in all we do at Bridge. I am energized and determined to ensure that every kid who comes to Bridge at high risk leaves as a capable, healthy young adult.


Board Chair Statement


Geographic Area Served

In a specific U.S. city, cities, state(s) and/or region.

Bridge serves runaway, homeless, and high-risk youth from out of the country, out of state, with a majority from Massachusetts. In Boston, homeless youth come from the following neighborhoods: Dorchester 32%, Boston Central 32%, Roxbury 10%, South Boston 6%, Allston/Brighton 6%, Mattapan 5%, Hyde Park/Roslindale/Jamaica Plain 5%, East Boston 3%, and Charlestown 1%.

Organization Categories

  1. Human Services - Homeless Services/Centers
  2. Human Services - Children's and Youth Services
  3. Youth Development - Youth Development Programs

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)



Counseling and Substance Abuse Services

Bridge’s licensed counselors provide long and short-term substance abuse counseling, personal/emotional counseling, trauma informed treatment, family counseling, crisis counseling, and referrals
Budget  $321,360.00
Category  Mental Health, Substance Abuse Programs, General/other
Population Served College Aged (18-26 years) Unemployed, Underemployed, Dislocated Homeless
Program Short-Term Success       
Program Long-Term Success       
Program Success Monitored By       
Examples of Program Success       

Education and Career Development

Bridge’s GED Program provides self-paced study, tutoring, and individual and group instruction to youth at every grade level. The Workforce Development Program provides a wide range of job-training competencies. Through the GED to College Pathways program, students are taught skills they need to successfully navigate college life and are introduced to the post-secondary academic environment.

Budget  $556,466.00
Category  Education, General/Other
Population Served College Aged (18-26 years) Homeless Poor,Economically Disadvantaged,Indigent
Program Short-Term Success       
Program Long-Term Success       
Program Success Monitored By       
Examples of Program Success       

Emergency Youth Shelter

In 2011, Bridge launched Greater Boston’s only Emergency Youth Shelter, a 14-bed skill-based shelter program, housed on the 3rd floor of Bridge’s main facility at 47 West Street in downtown Boston for homeless youth ages 18-24. This program bridges the current gap in housing services for homeless youth and provides the transitional assistance and emergency shelter necessary to move youth quickly and successfully into permanent housing.  Bridge’s shelter program complements Bridge’s broad continuum of services and allows youth to further their education, build job skills, and address issues such as addiction and mental illness so they may transition successfully into independent living.



Budget  $524,300.00
Category  Human Services, General/Other
Population Served Homeless College Aged (18-26 years) Unemployed, Underemployed, Dislocated
Program Short-Term Success  95% of all shelter clients will be working or in school, or both, within two weeks of obtaining a "contract" shelter bed.
Program Long-Term Success  For clients with a "contract" shelter bed, 50% will move to transitional or independent living within 6 months of entering the shelter. 40 clients per year will move to transitional or independent living. 80 clients per year be provided with emergency shelter.
Program Success Monitored By  Bridge tracks length of stay, employment, schooling, money saved in a savings account, results of meetings with case managers and counselors in order to track clients' progress. 
Examples of Program Success  Last year, two-thirds of shelter clients moved to transitional or independent living within 6 months of entering the shelter. This is twice the national average rate for shelters.

Street Outreach and Mobile Medical Van

Street Outreach and Mobile Medical Van: Street Outreach is Bridge’s daily “foot patrol” of trained outreach workers who make regular, consistent contact with homeless youth on the streets throughout a range of neighborhoods in Boston and Cambridge where homeless youth are known to gather. The Mobile Medical Van, the first program of its kind in the nation, connects with the street outreach team each weeknight; and is a national model for providing critical care: medical attention, survival kits, clothes, food, and recommendations to make an appointment with Bridge’s in-house counselors to obtain low barrier, open intake, services at Bridge.

Budget  $460,051.00
Category  Health Care, General/Other
Population Served Homeless College Aged (18-26 years)
Program Short-Term Success       
Program Long-Term Success       
Program Success Monitored By       
Examples of Program Success       

Transitional Day Program

The Transitional Day Program (TDP) provides a drop-in center for homeless and street youth who require basic survival services and a safe place to spend time off of the streets. It is open 24/7, offering breakfast, lunch, showers, laundry and lockers as well as access to Case Managers who can provide support, referrals and crisis counseling. It also serves as a Warming Center at night, providing year-round shelter for up to 14 youth who otherwise would be on the streets. Youth who reside at the Emergency Shelter utilize the TDP for dinner, extended hours and weekends.




Budget  $315,700.00
Category  Human Services, General/Other
Population Served College Aged (18-26 years) Homeless
Program Short-Term Success       
Program Long-Term Success       
Program Success Monitored By       
Examples of Program Success       

CEO/Executive Director/Board Comments






Since 1970, Bridge has helped over 85,000 runaway and homeless youth leave the streets and gain self sufficiency. Bridge provides street outreach, counseling, healthcare, transitional housing, education, job development, and survival services to runaway and homeless youth in order to provide safety and offer alternatives to street life. This summer Bridge opened Boston’s only Emergency Youth Shelter – now taking youth directly off the streets and offering them safety and a path out of homelessness.






CEO/Executive Director Ms. Elisabeth Ortiz Jackson
CEO Term Start Jan 2013
CEO Email [email protected]
CEO Experience

Elisabeth Jackson has over 17 years of professional experience within organizations whose mission is to provide transformational services to at-risk youth.

Her expertise extends across the fields of counseling, education, and prevention. Elisabeth’s goal has been and remains to serve under-served populations with a focus on children. Most recently, Elisabeth worked at Summer Advantage as the Director of Finance. In this role, Elisabeth supported the growth of the organization from 1.5M to 5M, and, in addition to her functional area duties, helped streamline systems and processes for all departments across the organization.

Prior to her work at Summer Advantage, for nine years Elisabeth served as the Accounting and Purchasing Director for the nonprofit organization BELL (Building Educated Leaders for Life).  Her responsibilities included, but were not limited to, cash management of revenues upwards of $24M, originating and overseeing all of the organization’s expense policies, and the management of high-end contracts for services rendered to more than 10,000 children.

Prior to employment at BELL, Elisabeth worked as a Counselor and Medical Coordinator at the non-profit organization Bridge Over Troubled Waters, Inc.  She has served on the organizations’ Board of Directors since 2008, and was recently appointed Treasurer.

Elisabeth has a Master’s degree in Human Service Management from the University of Massachusetts Boston.  

Co-CEO --
Co-CEO Term Start --
Co-CEO Email --
Co-CEO Experience --

Former CEOs and Terms

Name Start End
Mr. Robb Zarges Nov 2008 Dec 2012
Barbara Whelan June 1970 June 2008

Senior Staff

Name Title Experience/Biography
-- -- --


Award Awarding Organization Year
Neighborhood Builders Bank of America 2012


Affiliation Year
-- --
Member of state association of nonprofits? Yes
Name of state association --

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --


Sydney Borum Junior Health Center

Children's Hospital - Young Parents Program

St. Elizabeth's Hospital

Dorchester House

Brookside Community Health Center

Boston Medical Center

Dimmock Community Health Center

South End Community Health Center

Healthcare for the Homeless

 Head Start Program

Child Care Choices

 Boston Public Schools

El Centro

Catholic Charities

Haitian Multi-Service Center

United South End Settlements

 Allston Brighton Resource Center

Action for Boston Community Development (ABCD)

 Year Up


Job Corp

Dress for Success

Cradles to Crayons

 Allston-Brighton Family Nurturing Center

Women's Table

Family Movement

Women's Crittenton Union

Department of Transitional Assistance

Food Stamps

Women's, Infants & Children (W.I.C.)

Home Start

Boston Housing

Metropolitan Boston Housing Partnership

Mass Housing & Shelter Alliance

Salvation Army

Household Goods Recycling of Massachusetts (HGRM)

CORT discount furniture

Bob's Furniture

Sacred Heart Church Group

Mass Coalition for the Homeless

Century Bank

 Healthy Babies, Healthy Child

Home for Little Wanders

Welcome Baby - Welcome Child

 Franklin Square House

 Allston-Brighton Public Library

CEO/Executive Director/Board Comments


Foundation Comments


Staff Information

Number of Full Time Staff 57
Number of Part Time Staff 0
Number of Volunteers 400
Number of Contract Staff 1
Staff Retention Rate % 80%

Staff Demographics

Ethnicity African American/Black: 22
Asian American/Pacific Islander: 0
Caucasian: 30
Hispanic/Latino: 5
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 37
Male: 20
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? Under Development
Organization has Strategic Plan? Under Development
Years Strategic Plan Considers --
Management Succession Plan --
Business Continuity of Operations Plan No
Organization Policies And Procedures Under Development
Nondiscrimination Policy Under Development
Whistle Blower Policy No
Document Destruction Policy --
Directors and Officers Insurance Policy --
State Charitable Solicitations Permit --
State Registration --

Risk Management Provisions


Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually


Board Chair Ms. Elizabeth C. Ross
Board Chair Company Affiliation Partner Krokidas & Bluestein LLP
Board Chair Term July 2015 -
Board Co-Chair --
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Ms. Traci Lynette Brooks MD School Based Health Centers Medical Director, Cambridge Health Alliance Voting
Mr. Patrick Buckley Transwestern/RBJ Voting
Mr. Daniel Buoniconti Partner Foster & Eldridge, LLP Voting
Ms. Gloria L. Clough RN, CS Community Volunteer Voting
Ms. Wendy Coke Managing Partner, Shoolman Management Company Voting
Ms. Rita Galante Davis Community Volunteer Voting
Ms. Elizabeth Duffy Vice President & Counsel, State Street Bank Voting
Mr. Mouhamed Gueye Pharm.D, MBA Medical Science Director, Genentech Voting
Ms. Laura McDonagh Citizens Bank Voting
Ms. Karen V. Morton Senior Vice President and Deputy General Counsel, Liberty Mutual Insurance Voting
Ms. Ann Murphy Senior Vice President, O'Neill and Associates Voting
Mr. Jon T. Perry Director of Finance, Shepherd Kaplan LLC Voting
Mr. Jerome L. Rappaport Jr. Principal, Chestnut Hill Realty Voting
Ms. Elizabeth C. Ross Krokidas & Bluestein LLP Exofficio
Ms. Renee Hoffman Skeffington Senior Vice President, Acadian Asset Management LLC Voting
Dr. Norman P. Spack Boston Children's Hospital Exofficio

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 31
Asian American/Pacific Islander: 0
Caucasian: 61
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): 8
Gender Female: 54
Male: 46
Not Specified 0

Board Information

Board Term Lengths 5
Board Term Limits 4
Board Meeting Attendance % 85%
Written Board Selection Criteria Under Development
Written Conflict Of Interest Policy Under Development
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions 79%
Constituency Includes Client Representation No

Standing Committees

  • Audit
  • Board Governance
  • Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
  • Executive
  • Finance
  • Program / Program Planning

CEO/Executive Director/Board Comments


Foundation Comments



Revenue vs. Expense ($000s)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Expense Breakdown 2014 (%)

Fiscal Year July 01, 2016 to June 30, 2017
Projected Income $5,004,025.00
Projected Expense $5,214,475.00
Form 990s

2016 990

2015 990

2014 990

2013 990

2012 990

2011 990

2010 990

2009 990

Audit Documents

2016 Audit

2015 Audit

2014 Audit

2013 Audit

2012 Audit

2011 Audit

2010 Audit

2009 Audit

IRS Letter of Exemption

IRS Letter of Determination

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2016 2015 2014
Total Revenue $4,510,579 $4,454,988 $3,980,081
Total Expenses $4,103,862 $3,447,812 $3,465,947

Prior Three Years Revenue Sources

Fiscal Year 2016 2015 2014
Foundation and
Corporation Contributions
-- -- --
Government Contributions $1,594,820 $998,701 $1,026,295
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified $1,594,820 $998,701 $1,026,295
Individual Contributions $1,343,072 $2,029,488 $1,034,402
Indirect Public Support $168,450 -- $129,078
Earned Revenue $-69,318 $-31,060 $-45,092
Investment Income, Net of Losses $180,190 $259,269 $608,489
Membership Dues -- -- --
Special Events $1,288,729 $1,198,590 $1,226,909
Revenue In-Kind -- -- --
Other $4,636 -- --

Prior Three Years Expense Allocations

Fiscal Year 2016 2015 2014
Program Expense $2,864,779 $2,403,874 $2,388,171
Administration Expense $741,854 $673,944 $789,534
Fundraising Expense $497,229 $369,994 $288,242
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 1.10 1.29 1.15
Program Expense/Total Expenses 70% 70% 69%
Fundraising Expense/Contributed Revenue 11% 9% 8%

Prior Three Years Assets and Liabilities

Fiscal Year 2016 2015 2014
Total Assets $9,026,397 $8,882,708 $8,129,016
Current Assets $2,222,240 $1,611,514 $1,331,919
Long-Term Liabilities $388,244 $444,024 $539,325
Current Liabilities $331,714 $424,805 $341,629
Total Net Assets $8,306,439 $8,013,879 $7,248,062

Prior Three Years Top Three Funding Sources

Fiscal Year 2016 2015 2014
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value --
Spending Policy --
Percentage(If selected) --
Credit Line Yes
Reserve Fund Yes
How many months does reserve cover? 3.00

Capital Campaign

Are you currently in a Capital Campaign? No
Capital Campaign Purpose NA
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? Yes

Short Term Solvency

Fiscal Year 2016 2015 2014
Current Ratio: Current Assets/Current Liabilities 6.70 3.79 3.90

Long Term Solvency

Fiscal Year 2016 2015 2014
Long-term Liabilities/Total Assets 4% 5% 7%

CEO/Executive Director/Board Comments


Foundation Comments

Financial summary data in the charts and graphs above is per the organization's IRS Form 990s.  Contributions from foundations and corporations are listed under individuals when the breakout was not available.


Other Documents

No Other Documents currently available.


The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.

1. What is your organization aiming to accomplish?

To be effective, services for homeless youth must be offered in a context which considers their life experiences, their hopes, and the barriers they face as they struggle to overcome the effects of childhood abuse and neglect. Bridge responds to these basic needs with opportunities and resources designed specifically for troubled youth that draw on the following short- and long-term goals: (1) outreach to youth on their own turf, (2) a unique non-threatening assessment process and immediate access to services,( 3) youth participation in setting goals, program plans, and timelines for achievement,( 4) emphasis on achievable short-term goals,( 5) on-going assessment to ensure that youth recognize their progress and can set new goals,( 6) a safe environment for youth of all races, ethnic backgrounds, and sexual orientations, and (7) access to internal and external referral resources to ensure that youth receive all of the services necessary.

2. What are your strategies for making this happen?


3. What are your organization’s capabilities for doing this?


4. How will your organization know if you are making progress?


5. What have and haven’t you accomplished so far?

Bridge uses Social Solutions ETO Impact Software for data collection and systems management throughout the agency which allows our staff (street outreach workers, counselors, case managers, teachers, fundraisers, and administrators) to develop detailed analytical reports on demographics, risk factors, services provided, and outcomes. Process evaluations track progress by evaluating daily and monthly logs maintained by each program, as well as thorough client notes, service access reviews, staff supervision, team meetings and consultations. A youth’s feedback is solicited at every stage of their progress. Information is gathered through informal surveys, questionnaires, weekly meetings among coordinators and program teams, weekly supervision with the Program Director, and quarterly all-staff meetings.