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Fenway Community Health Center, Inc.

 1340 Boylston Street
 Boston, MA 02215
[P] (617) 9276353
[F] (617) 8591250
http://www.fenwayhealth.org
[email protected]
Timothy Harwood
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INCORPORATED: 1971
 Printable Profile (Summary / Full)
EIN 04-2510564

LAST UPDATED: 10/23/2018
Organization DBA AIDS Action Committee
Fenway Health
Fenway Institute
Former Names --
Organization received a competitive grant from the Boston Foundation in the past five years No

Summary

Mission StatementMORE »

The mission of Fenway Health is to enhance the wellbeing of the lesbian, gay, bisexual and transgender (LGBT) community and all people in our neighborhoods and beyond through access to the highest quality health care, education, research, and advocacy.

Mission Statement

The mission of Fenway Health is to enhance the wellbeing of the lesbian, gay, bisexual and transgender (LGBT) community and all people in our neighborhoods and beyond through access to the highest quality health care, education, research, and advocacy.


FinancialsMORE »

Fiscal Year July 01, 2018 to June 30, 2019
Projected Income $133,244,000.00
Projected Expense $128,999,000.00

ProgramsMORE »

  • Behavioral Health
  • HIV and AIDS Services
  • The Fenway Institute (TFI)
  • Women's Health
  • Youth Services

Revenue vs. Expense ($000s)

Expense Breakdown 2017 (%)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Overview

Mission Statement

The mission of Fenway Health is to enhance the wellbeing of the lesbian, gay, bisexual and transgender (LGBT) community and all people in our neighborhoods and beyond through access to the highest quality health care, education, research, and advocacy.


Background Statement

Fenway Health was founded in 1971 by students who believed that "health care should be a right, not a privilege." In its early days, Fenway Health was a drop-in clinic providing free blood pressure checks and STD screenings. Two years later, Fenway Health obtained permanent space and incorporated as a freestanding health center with a staff of one volunteer doctor, one nurse, and one intake worker. Today, Fenway Health has a budget of approximately $75 million, a staff of nearly 500, and a patient base of nearly 30,000.

In 2001, Fenway Health founded The Fenway Institute, an interdisciplinary center for research, training, education, and policy development, with a distinct focus on LGBT health and HIV/AIDS. In 2009, Fenway Health moved into the 10-story Ansin Building at 1340 Boylston Street in Boston's West Fens neighborhood, making it the largest LGBT health care, education, and research facility in the nation. In 2010, the Sidney Borum, Jr. Health Center (the "Borum") became an integral part of the Fenway Health family, serving youth ages 12-29, including LGBT young people, street and homeless youth, and those struggling with substance abuse, involved with gangs, or engaging in sex work.

In 2013, the LGBT Aging Project officially became a program of The Fenway Institute, our research and education center. The mission of the LGBT Aging Project is to ensure that lesbian, gay, bisexual and transgender older adults have equal access to the life-prolonging benefits, protections, services and institutions needed to age with the dignity and respect they deserve. The LGBT Aging Project hosts educational sessions for seniors and care providers, and serves as a consulting organization to Ethos’ LGBT elder aggregate meal sites across the greater Boston area.

In 2013, Fenway Health entered into a strategic partnership with AIDS Action Committee (AAC) to create more efficient delivery of services to at-risk clients.The partnership also provides an increased capacity to measure and demonstrate the impacts, both on a health outcome and cost saving level, of both organization's integrated, client centered approach to caring for people living with and at risk of HIV/AIDS and related health inequities. In 2018, AIDS Action Committee officially united with Fenway Health and now operates as its public health division, continuing its mission to stop the epidemic and related health inequities by eliminating new infections, maximizing healthier outcomes for those infected and at-risk, and tackling the root causes of HIV/AIDS.

In addition to the Borum, a Fenway Health satellite location exists at Fenway: South End, which offers medical and behavioral health care and a full-service pharmacy at 142 Berkeley Street.

Fenway Health has helped pioneer a philosophy of integrated care that treats each patient as a whole person. The comprehensive services provided by Fenway Health include primary health care, specialty care (HIV/AIDS, obstetrics, gynecology, gerontology, family health, podiatry and nutritional counseling), a full-service pharmacy, behavioral health and substance abuse services, complementary therapies (chiropractic, massage, and acupuncture), health promotion, violence prevention and recovery, dentistry, optometry, and family and parenting services (including alternative insemination).

Fenway Health is affiliated with Beth Israel Deaconess Medical Center. All physicians hold faculty appointments at Harvard Medical School. Research affiliations include Massachusetts General Hospital, Brigham and Women's Hospital, and Brown University Medical School.


Impact Statement

 In FY18, providers across all four of Fenway Health’s locations and services cared for 32,000 patients who made 122,470 visits, including 2,261 patients living with HIV/AIDS.

 The Sidney Borum Jr. Health Center (The Borum) serves as Fenway Health's youth site, improving the wellbeing and overall health outcomes of at-risk youth, including LGBTQ young people, homeless youth, young adults, persons with substance use disorders, and those involved with gangs or doing sex work. In FY18, the Borum saw nearly 1,500 patients who made 5,800 visits. Patients at the Borum have access to a full range of primary medical and behavioral health services as well as basic needs services (toiletries, showers, clothing, etc.), case management, and assistance with health insurance enrollment.

The Women's Health Program seeks to meet the health care needs of all individuals using its services, across the spectrum of identity, including lesbians, bisexual, queer, and heterosexual women, transgender women, people who identify as gender neutral or non-binary, and people on the transmasculine spectrum. Discrimination among medical providers and social stigma often make lesbian, bisexual, and transgender women hesitant to seek or continue medical care. Fenway Health provides high-quality primary medical and behavioral healthcare in a safe, affirming environment to all. 
 
The Fenway Pharmacy’s two branches fill an average of 500–550 prescriptions per day and disburse approximately $1,600,000 in free and discounted medication to accommodate the limitations and needs of all Fenway patients. The pharmacy also offers free home delivery services for patients unable to pick up their medication.

The Transgender Health Program continues to expand to comprehensively address the needs of Fenway Health’s rapidly growing transgender and gender non-conforming patient base. More than 4,400 transgender patients currently receive care at Fenway Health, an increase of over 1,500 patients since the program’s launch in 2007.

Fenway Health’s Substance Abuse Treatment Program served nearly 800 patients, most of whom struggle with substances like alcohol, cocaine and crystal methamphetamine. We never turn anyone away for lack of ability to pay, and many patients in the Program are referred into other services at Fenway. Additionally, Fenway Health's Office-Based Opioid Treatment (OBOT) program is integrated into its Medical Department, allowing patients with substance use disorders to easily access Medication-Assisted Treatment (MAT) and behavioral health services.   

The Violence Recovery Program (VRP) assisted more than 200 survivors domestic violence, sexual assault, hate violence and police misconduct. The VRP offers individual and group counseling to LGBT survivors. VRP staff also conducts outreach and educational sessions to community groups and professional groups about LGBT violence issues on a local, state and national level, including providing technical assistance and training to the Boston Police Department, District Attorney’s offices, hospitals, health centers, social service agencies and community and school groups.

Fenway Health’s LGBT Helpline and Peer Listening Line for LGBT Youth answered 2,750 calls providing resources, support, and a friendly ear to people from across North America and all walks of life.


Needs Statement

Donor support helps us bridge the gap between the actual cost of providing high-quality medical and behavioral health services and the income that Fenway Health receives from participating insurers. Most importantly, donor support allows us to honor our commitment to keep Fenway Health’s care affordable and accessible for everyone in our community who needs us - regardless of their ability to pay for services.

For example, a new dental patient using public insurance will face a number of costs. Only 41% of their comprehensive dental exam is covered by public insurance. Only 47% of their x-ray is reimbursed. Forty-five percent (45%) of their dental cleaning is covered by public insurance. The same is true for their other medical and behavioral health costs. On average, only 48% of a primary care visit rate is reimbursed and only 40% of a behavioral health visit is reimbursed. 


CEO Statement


 


Board Chair Statement

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Geographic Area Served

In a specific U.S. city, cities, state(s) and/or region.
GREATER BOSTON REGION, MA
STATEWIDE
NATIONAL

We define our target populations both geographically (residents of the Fenway neighborhood and nearby areas) and socio-culturally (individuals who identify as LGBT). These overlapping, interrelated groups continue to include numerous low-income individuals in the Greater Boston area in addition to drawing large amounts of people from an expanded service area.


Organization Categories

  1. Health Care - Health Care NEC
  2. Diseases Disorders & Medical Disciplines - AIDS
  3. Mental Health & Crisis Intervention - Mental Health & Crisis Intervention NEC

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)

Under Development

Programs

Behavioral Health

The Behavioral Health Department is a fundamental part of Fenway Health's primary care model. It offers individual, group, couples, and family therapy; psychiatric consultation; substance abuse services; medical social work; daily acupuncture, and substance use disorder services including alcohol and drug detox, counseling, and relapse prevention. 

Masters-level therapists as well as psychiatrists are equipped to meet the specific, individual needs of patients — particularly patients living with HIV, coming out, seeking transgender affirming healthcare, grieving the death of a partner, or experiencing anxiety and depression. As a NCQA PRIME Patient-Centered Medical Home (PCMH), Fenway Health’s behavioral health staff are also integrated into primary care and offer services to patients as part of a standard medical visit. The Behavioral Health department’s myriad services and programs seek to care for the whole person — both body and mind. In FY18, the department saw 4,200 patients who made 36,400 visits.     

 
Within Fenway’s behavioral health services is the Violence Recovery Program (VRP). Founded in 1986, the VRP provides counseling, support groups, survivor advocacy, and outreach services to LGBT survivors of intimate partner violence, sexual assault, hate crimes, and police misconduct. Most importantly, the VRP ensures that LGBT victims of violence are treated with sensitivity and respect. In FY18, 230 survivors of bias crimes, domestic violence, sexual assault, and police misconduct were helped by the VRP.
Budget  $2,116,800.00
Category  Mental Health, Substance Abuse Programs, General/other Mental Health, Substance Abuse Programs, General/other
Population Served Lesbian, Gays, Bisexuals, Transgendered Families Victims
Program Short-Term Success 

In FY18, Fenway Health served a total of 32,000 patients. Of that total, 4,200 patients made 36,400 visits for mental health or substance abuse concerns.

Over 550 new patients are seen by Fenway's Substance Abuse Treatment Program, which treats those struggling with substances including alcohol, crystal methamphetamine and cocaine.

Over 4,400 transgender patients receive care at Fenway Health and represent 24% of patients seen by the Behavioral Health Department. 
 
Over 200 victims of bias crimes, domestic violence, sexual assault, and police misconduct each year are helped by the Violence Recovery Program.

Nearly 600 babies have been conceived since 1983 through the help of Fenway Health's Alternative Insemination (AI) Program, which also offers educational workshops and support groups for LGBT parents and prospective parents.

Program Long-Term Success 
Every client receives the highest quality behavioral health care that is culturally competent, sensitive, and LGBT-specific.
 
Every client will re-establish a meaningful life despite challenges with mental health and/or substance abuse.

Every client will participate in holistic intervention utilizing evidence-based models that have proven to be effective in treating mental health and substance abuse problems. 

Through our client-centered approach to treatment, patients will be empowered to to learn how to manage and cope to create a life worth living, and will understand the progression, symptoms and management of their disorder or life challenge.

All mental-health and substance-abuse clients are treated with dignity and respect and their voices are heard.
 
Clinicians partner with each client in developing a treatment plan that is meaningful and outcomes-based in order to help all clients that we serve to recover and heal.
Program Success Monitored By 
Electronic Medical Record queries and reports; monitoring by the Quality Improvement team; reporting requirements for grants and contracts; client surveys; clinician notes; self-report.
Examples of Program Success  Fenway Health currently offers a combination of integrated behavioral health care and specialty behavioral health care (mental health and substance abuse services). In attempt to become more integrated, Fenway Health has incorporated three, full-time Behavioral Health Specialists (licensed, Masters-level social workers) to work exclusively in primary care at the Ansin Building (1340 Boylston St.), offering open access/curbside consultation hours as well as scheduled appointments for short-term treatment. In FY18, the Behavioral Health Specialists saw 4,200 patients who made over 36,400 visits. Services included brief intervention, individual therapy, and group therapy (e.g. a CBT Anxiety Group, a Relapse Prevention Group, and a Depression Group).

HIV and AIDS Services

Fenway Health specializes in providing barrier-free access to HIV/AIDS care and services to those most vulnerable and at highest risk for HIV/AIDS. Fenway Health was the first medical provider in New England to diagnose and treat HIV/AIDS. Today, it is the largest non- hospital provider of comprehensive HIV/AIDS services in the region, and one of few in the nation to emphasize the LGBT community. In FY18, Fenway Health cared for 2,261 people living with HIV/AIDS (PLWH/A) and administered 18,500 HIV antibody tests. Beyond standard antibody testing, Fenway Health offers state of the art Generation 4 testing that is able to identify an antigen presence as soon as 14 days after exposure to HIV, an advantageous window period that can dramatically improve treatment outcomes. Additionally, 100% of patients who test positive are triaged into our care and services, including on- site pharmacy services. In FY18, Fenway Health provided nearly $1,600,000 in free and discounted medication, including delivery services for homebound patients. Fenway Health pharmacies fill 500-550 prescriptions daily, many of which go to PLWH/A who may not be able to obtain or afford HIV/AIDS treatment otherwise. In continuing our commitment to the most high-risk and vulnerable populations, people of color now comprise nearly 29% of our HIV patient population. Furthermore, a growing percentage of our HIV patients are over age 50, emphasizing the importance of incorporating the concerns of aging into HIV care.

Budget  $3,455,016.00
Category  Health Care, General/Other Health Diagnostic, Intervention & Treatment Services
Population Served At-Risk Populations Lesbian, Gays, Bisexuals, Transgendered US
Program Short-Term Success 

Fenway provides rapid (20 minute) HIV antibody testing as well as state of the art Generation 4 serum p24 antigen and antibody testing.  This revolutionary serum testing can detect HIV infection within 10 days of exposure for some people.  These services are free and confidential.

Over 18,500 HIV antibody tests per year are administered by Fenway providers and HIV Counseling, Testing and Support Services staff.  

100% of those who test positive for HIV are triaged into care and services here at Fenway.
Program Long-Term Success 

Every HIV+ patient will:

  • have a medical visit with a provider at least 2 times/year.
  • have a minimum of 2 viral load tests and 2 CD4 T-cell counts per year.
  • be assessed for appropriateness of viral suppression therapy.
  • have undetectable viral loads when receiving viral suppression therapy.
  • be prescribed PCP prophylaxis when CD4 T-cell counts are below 200 cells/mm.
  • Pregnant patients will be prescribed antiretroviral therapy during the 2nd and 3rd trimester.
  • have documentation of having completed vaccination services for Hepatitis B.
  • have a serologic test for syphilis at least once per year.
  • be tested for chlamydia and gonorrhea.
  • receive the influenza vaccination (flu shot) every year.
  • be prescribed MAC prophylaxis when CD4 T-cell counts are below 50 cells/mm.
  • receive the pneumococcal vaccine.
  • be prescribed a HAART regimen when diagnosed with AIDS. 
  • be screened for depression and substance abuse.
Program Success Monitored By 
Electronic Medical Records; lab results; continuous monitoring by the Quality Improvement team; mandatory reporting requirements for grants and contracts.
Examples of Program Success 

Through the Ryan White HIV/AIDS Program, Fenway provides comprehensive primary care to people living with HIV, regardless of their ability to pay. HIV care is integrated with Primary Care services to make sure all patients receive the same level of care coordination and support.

84.4% of patients have HIV viral loads that are suppressed below 200 copies/mL . This test measures the number of HIV particles in the blood. Viral loads below 200 indicate that the virus is not actively replicating and the risk of disease progression is low.

82.7% of patients have a CD4 count above 200 cells/mm. CD4 counts measure the amount of cells that fight infection, they are also known as T-helper cells. Keeping cell counts high reduces the patient’s risk of complications due to HIV.

100% of patients served have received HIV Risk-Reduction Screening and Counseling.

100% of patients who were first diagnosed with HIV by health center staff during the year had a routine medical visit within 3 months of diagnosis.

This success is indicative of Fenway's comprehensive continuum of care for our 2,261 patients living with HIV--a continuum that includes medical case management, health navigation, chronic care management, prevention education and harm reduction support. With support from an array of public and private grant programs, we offer targeted community outreach and prevention, HIV counseling and testing, and insurance enrollment assistance.


The Fenway Institute (TFI)

The Fenway Institute (TFI) is an interdisciplinary center for research, training, education, and policy development focusing on national and international LGBT health issues. As the research arm of Fenway Health, its mission is to ensure access to high-quality, culturally competent medical and behavioral healthcare for traditionally underserved communities, particularly lesbian, gay, bisexual, and transgender (LGBT) people and those affected by HIV/AIDS. Distinguished faculty chairs include Alex S. Keuroghlian, MD, Director of Education and Training Programs, Sean Cahill, Ph.D., Director of Health Policy Research, and co-chairs Jenny Potter, MD, Director of the Center for Population Research in LGBT Health, and Kenneth Mayer, MD, Medical Research Director. Located within TFI are the LGBT Population Health Program, the National LGBT Health Education Center, the National Center for Innovation in HIV Care, the LGBT Aging Project, and the Transgender Health Conference. TFI fulfills its mission by conducting innovative research and developing education and training programs grounded in LGBT advocacy. TFI acts as a catalyst for change through providing educational programs, resources, and consultation to healthcare organizations with the goal of optimizing effective healthcare for LGBT people and mitigating health disparities.

Budget  $8,000,000.00
Category  Medical Research, General/Other HIV/AIDS Research
Population Served Lesbian, Gays, Bisexuals, Transgendered Alcohol, Drug, Substance Abusers At-Risk Populations
Program Short-Term Success 

After a decade of advocacy from The Fenway Institute and our allies, the U.S. Department of Health and Human Services took an important step forward for LGBT health as they unveiled Healthy People 2020 (HP2020) in late 2010. For the first time, lesbian, gay, bisexual and transgender health is recognized and there is clear acknowledgement that LGBT individuals experience health disparities that affect their health status. LGBT health appears as a special topic area among the 42 listed within HP2020. Also for the first time, transgender people are included in the document--previous versions of Healthy People referred only to lesbian, gay and bisexual people.

Program Long-Term Success 

The Fenway Institute is an interdisciplinary center for research, training, education, and policy development, focusing on national and international health issues. TFI's mission is to ensure access to quality, culturally competent medical and mental health care for traditionally underserved communities, including lesbian, gay, bisexual and transgender (LGBT) people and those affected by HIV/AIDS.

TFI fulfills its mission by conducting innovative research and developing education and advocacy programs grounded in the LGBT community.  TFI acts as a catalyst for change in the larger community by applying knowledge broadly. TFI faculty and staff are motivated by the belief that everyone, everywhere deserves access to high-quality, culturally-competent health care.

Program Success Monitored By 
Rigorous process and outcome evaluation by Phd-level researchers and faculty.
Examples of Program Success 

Fenway Health was the first community health center to perform testing for HIV antibodies in New England. This knowledge led to the development of model programs of HIV counseling and testing as well as prevention education. A member of the HIV Vaccine Trials Network, Fenway Health was the first site to enroll participants in HIV preventive vaccine studies in New England, with more than 300 persons participating in these studies to date.

TFI was one of two U.S. sites involved in the iPrex study published in the New England Journal of Medicine demonstrating the effectiveness of Pre-Exposure Prophylaxis (PrEP) for HIV prevention among MSM and transgender women. TFI has been an active participant and site for the NIH-sponsored Adolescent Medicine Trials Network for HIV/AIDS Interventions (ATN). Since 2011, TFI has engaged in over 22 clinical trials contributing to the advancement of scientific knowledge in HIV prevention and therapeutic research with vulnerable youth. We continue to conduct HIV prevention research with youth through the ATN’s Innovative Technology group. TFI has been active in the HIV Prevention Trials Network and the HIV Vaccine Trials Network for more than two decades. TFI currently has 90 active research protocols, including studies of injectable PrEP, and research with an experimental antibody for HIV prevention.

TFI is home to the National LGBT Health Education Center (Education Center), funded by the HRSA Bureau of Primary Healthcare to provide resources and TA to 1400 health centers nationwide to improve quality of care for LGBT patients, including HIV prevention and treatment. We are also the Evidence-Informed Interventions Coordinating Center for Technical Assistance (E2i CCTA) for Using Evidence-Informed Interventions to Improve Health Outcomes among People Living with HIV (PLWH) (HRSA-17-044), a 26-site, four-year implementation science initiative to increase retention in care, treatment adherence, and viral suppression for PLWH, especially Black MSM and transgender women of all racial/ethnic backgrounds.


Women's Health

Fenway Health’s Women’s Health Program seeks to meet the health care needs of all individuals using its services, across the spectrum of identity, including lesbians, bisexual, queer, and heterosexual women, transgender women, people who identify as gender neutral or non-binary, and people on the transmasculine spectrum. Discrimination in the healthcare system and social stigma often make lesbian, bisexual, and transgender women and LGBTQ+ individuals hesitant to seek or continue medical care. Fenway Health provides high-quality primary medical and behavioral healthcare in a safe, affirming environment, empowering women to make healthy decisions in their day-to-day lives. Women’s Health providers at Fenway Health are experts in holistic and comprehensive medical care, including Alternative Insemination, transgender healthcare, breast cancer screenings, and chronic disease management. 

The Women’s Health program includes family planning and parenting services, and was one of the first providers in the nation to offer alternative insemination (AI) services to single women and lesbians. To date, nearly 600 babies have been conceived through Fenway Health's AI program. In FY18, the AI program saw 36 new pregnancies and 37 births.

Budget  $752,000.00
Category  Health Care, General/Other Reproductive Health
Population Served Females Lesbian, Gays, Bisexuals, Transgendered At-Risk Populations
Program Short-Term Success 
Cervical Cancer Screening Measure: 73% of female patients 24-64 years of age will receive one or more documented Pap tests within the measurement year or during the two years prior to the measurement year OR, for women over 30, received a Pap test accompanied with an HPV test done during the measurement year or the four years prior.  
 
Breast Cancer Screening Measure: 72% of female patients 50-74 years of age who had a mammogram to screen for breast cancer in the measurement year or the 18 months prior to the measurement year.
 
Program Long-Term Success 
The Women's Health Program aims to ensure that every female patient at Fenway receives: the high quality, culturally competent primary health care geared towards lesbian, bisexual, and transgender women; breast cancer and cervical cancer screenings according to national guidelines; comprehensive education on relevant health topics; and community outreach activities and support that educate, inform, and enhance the lives of our female patients and women in the community.
Program Success Monitored By 
Electronic Medical Record queries and reports; monitoring by the Quality Improvement team; reporting requirements for grants and contracts; client surveys; clinician notes; self-report.
Examples of Program Success 
Through a concerted effort to provide outreach to women in the community, Fenway’s female population increased by 163% from 2008 (n = 3,179) to 2013 (n =8,346).
 
Also, our cervical cancer screening and breast cancer screening rates are improving each year through targeted Women's Health Quality Improvement efforts. 
  
Over 600 babies were conceived with the help of the Alternative Insemination (AI) Program, believed to be the first of its kind in the U.S. In addition to insemination, the AI Program offers social and emotional support in the form of workshops and groups for LGBT parents and prospective parents. 

Youth Services

The Sidney Borum, Jr. Health Center (the Borum) is Fenway Health’s youth site and one of very few in the U.S. to target LGBTQ youth (ages 12-29), a diverse population that often feels uncomfortable in traditional health care settings. In addition to many low-income, homeless, at risk of homelessness, or otherwise marginalized patients, the Borum assists a number of youth who are affected by illness, abuse, addiction, discrimination, and violence. In FY18 the Borum saw close to 1,500 patients who made 5,800 visits. Fifty-one percent (51%) are under the age of 25, 33% self- identify as belonging to the LGB community, 39% are transgender, 37% belong to communities of color, 40% have an annual income under $25,000, 30% utilize public insurance, and 10% are uninsured.

Patients have access to a full range of primary medical and behavioral health services as well as basic needs services, case management, and assistance with enrolling in an affordable insurance plan. Through its community partnerships, the Borum connects patients to longer term options and services to help them lead more stable lives. All Borum staff are trained and equipped to respond to the complex behavioral health needs of LGBTQ homeless youth, and the Borum serves as a safe place for young people to receive care from considerate and culturally competent providers.

Budget  $988,372.00
Category  Health Care, General/Other Ambulatory & Primary Health Care
Population Served Lesbian, Gays, Bisexuals, Transgendered Homeless At-Risk Populations
Program Short-Term Success 
  • Youth are provided with health care, mental health/behavioral health services, and substance abuse treatment.
  • Youth are provided access to food, shelter, and basic necessities.
  • Youth will develop caring relationships with Borum providers and staff.
  • Youth will be connected to drop-in centers, transitional living programs, etc.
  • Youth are linked to assistance with educational opportunities and job placement services.
  • Youth will have increased life skills.
Program Long-Term Success 
Through primary care services at the Borum, in conjunction with established collaborations with other youth service providers such as drop-in centers, transitional living programs, and shelters in Boston, youth (especially LGBT street, runaway, and homeless youth) will experience:
1.   An increased sense of safety (through access to food, shelter, and basic necessities).
2.   An increased sense of well-being (physical health, mental health, educational, job/career/etc.).
3.   An increased level of self-sufficiency (life skills, information, resources, runaway prevention education).
4.   An increase in permanent connections to housing, caring adults, and community resources.
 
Program Success Monitored By 
Electronic Medical Record queries and reports; monitoring by the Quality Improvement team; reporting requirements for grants and contracts; client surveys; clinician notes; self-report.
Examples of Program Success 
In the last year:
  • 555 youth were assisted with affordable health care enrollment or renewal.
  • 9,082 HIV/STI tests were administered
  • 599 new youth were engaged in primary care at the Borum.
  • 163 new youth engaged in behavioral health services.

CEO/Executive Director/Board Comments

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Management


CEO/Executive Director Ms. Darlene Stromstad FACHE, MBA
CEO Term Start Jan 2018
CEO Email [email protected]
CEO Experience --
Co-CEO --
Co-CEO Term Start --
Co-CEO Email --
Co-CEO Experience --

Former CEOs and Terms

Name Start End
-- -- --

Senior Staff

Name Title Experience/Biography
Alicia Anderson MBA, FACHE Director of Quality Improvement --
Michelle Bordeu MPH VP, Public Health Programs and AIDS Action --
Philip Finch MA VP of Communications

Philip Finch is responsible for overseeing Fenway’s marketing and communications efforts. Phil joined Fenway in 2004 after working in marketing, communication and advertising in the financial services arena for companies such as Prudential, Manulife and Fidelity Investments.  Phil volunteered on Fenway’s Peer Listening Line from 2000 - 2005 and served as the co-Chair of the 2003 Men’s Event.  He is a former Board member of FLAG Flag Football in Boston and a long time volunteer at Community Servings.  Phil graduated from Cornell University with a degree in History and Government and earned a Masters in Global Marketing from Emerson College and Vrije Universiteit Brussel.

Dr. Alex Gonzalez Medical Director

Dr. Alex Gonzalez is the Medical Director at Fenway Health, where he oversees a staff of over 50 physicians, physician assistants, nurse practitioners, nurses, medical assistants, and clerical staff in the delivery of medical care to Fenway’s approximately 17,000 patients. Programs within the Medical Department include outpatient primary care; specialty clinics in alternative insemination, nutrition, diabetes, HIV, pulmonology, podiatry, general infectious disease, transgender health, women’s health, and male and female colposcopy; complementary therapy services in massage, chiropractic, and acupuncture; nursing programs such as team-based nursing, the weekly hepatitis immunization and STD clinic, and the patient triage line; and community-based programs such as the biannual mammogram van. Alex obtained a Bachelor of Science in Biology from Tulane University and a combined medical and public health degree from the University of Miami Miller School of Medicine. He completed his internship and residency training in Primary Care Internal Medicine at Beth Israel Deaconess Medical Center. He is currently an Instructor of Medicine at Harvard Medical School, and he has worked at Fenway since 2005.

Timothy Harwood VP of Development

Timothy Harwood joined Fenway Health as Vice President of Development in 2012, after serving as Vice President of Development for the Conservation Law Foundation for over 6 years. Prior to that, Tim served as Director of Development for Lamont-Doherty Earth Observatory, the earth and environmental sciences campus of Columbia University, as Vice President for Institutional Advancement at Hunter College, CUNY, and as Deputy Director of Development for what was then called The New York Hospital-Cornell Medical Center. Responsibilities at Fenway Health include fundraising, special events and staffing the development and membership committees of the Board of Directors. Tim received his BA from Yale University.

Sue Kelley AVP Human Resources

Sue Kelley heads up Human Resources for both AIDS Action and Fenway Health which together have more than 700 staff members. Sue joined AIDS Action in 2004 after working in Human Resources and Operations for the Phoenix Media Communications Group. In 2013, Sue assumed the additional responsibility of overseeing Human Resources at Fenway Health.

Sue holds a Master’s in Education from Northeastern and attended the University of New Hampshire as an undergraduate. She lives in Jamaica Plain with her family and 2 cardigan corgis.

Elizabeth Nahar MBA, MSW Director of Administration and Planning - TFI

Elizabeth Nahar is the Director of Administration and Planning for The Fenway Institute. In collaboration with The Fenway Institute Co-Chairs and Faculty, she sets department priorities and oversees their implementation. Liz joined Fenway in 2018 after working for many years in family and children’s health, including at Boston Children’s Hospital and Tufts University.

Liz graduated from the University of Michigan with a degree in Anthropology, and earned a Masters of Social Work and a Masters of Business Administration from Boston College.

Carl Sciortino MPA VP of Government and Community Relations

Carl is the Vice President of Government and Community Relations. He oversees local, state, and federal government advocacy efforts and community partnerships to enhance Fenway Health’s mission and better serve the needs of our patients, clients, and staff. From 2014 to 2018 he served as Executive Director of AIDS Action Committee, New England’s oldest and largest AIDS service organization. As AIDS Action’s first Executive Director to be a person living with HIV himself, Carl led the creation of the statewide Getting to Zero Coalition, and continues to serve as its co-chair.

Prior to joining Fenway, Carl was a State Representative in the Massachusetts Legislature. He was a leading HIV and LGBT advocate in the House. He championed funding for HIV-related services and authored legislation banning transgender discrimination and LGBT conversion therapy, and a first-in-the nation law that requires insurance companies to cover the treatment of lipodystrophy, a side effect of early HIV medications. He first got elected in an effort to protect same-sex marriage equality, and has dedicated himself to social and economic justice issues throughout his career.

Carl received his Masters in Public Administration at the Kennedy School of Government at Harvard University and his Bachelor of Science from Tufts University.

Awards

Award Awarding Organization Year
AHA's Target: BP Gold American Heart Association (AHA) 2018
LGBT Healthcare Equality Leader Human Rights Campaign 2018
Patient-Centered Medical Home (PCMH) - Fenway Health Ansin Building National Committee for Quality Assurance (NCQA) 2018
Access Enhancer Awardee Health Resources and Services Administration (HRSA) 2017
Health Center Quality Leader Health Resources and Services Administration (HRSA) 2017
Health Disparities Reducer Health Resources and Services Administration (HRSA) 2017
National Quality Leader Health Resources and Services Administration (HRSA) 2017
Patient-Centered Medical Home (PCMH) PRIME Certified - Fenway Health Ansin Building Massachusetts Health Policy Commission 2017
Patient-Centered Medical Home (PCMH) - Fenway Health: South End National Committee for Quality Assurance (NCQA) 2016
Patient-Centered Medical Home (PCMH) PRIME Certified - Fenway South End Massachusetts Health Policy Commission 2016

Affiliations

Affiliation Year
National Association of Community Health Centers (NACHC) 2014
AFP (Association of Fundraising Professionals) 2013
Member of state association of nonprofits? Yes
Name of state association Massachusetts League of Community Health Centers

External Assessments and Accreditations

External Assessment or Accreditation Year
Federally Qualified Health Centers (FQHC) 2018
Federally Qualified Health Centers (FQHC) 2015
Joint Commission on Accreditation of Healthcare Organizations (JCAHO) - Ambulatory Care Accreditation 2015
Joint Commission on Accreditation of Healthcare Organizations (JCAHO) - Behavioral Health Care Accreditation 2015
Federally Qualified Health Centers (FQHC) 2012
Joint Commission on Accreditation of Healthcare Organizations (JCAHO) - Ambulatory Care Accreditation 2012
Joint Commission on Accreditation of Healthcare Organizations (JCAHO) - Behavioral Health Care Accreditation 2012

Collaborations

Boston Public Health Commission, Multicultural AIDS Coalition, the Massachusettts League of Community Health Centers, the Renewal House, the Hispanic Black Gay Coalition, Bridge Over Troubled Waters, The Network/La Red, Boston Living Center, AIDS Action Committee, Boston Alliance of Gay, Lesbian, Bisexual and Transgender Youth.

CEO/Executive Director/Board Comments

--

Foundation Comments

--

Staff Information

Number of Full Time Staff 487
Number of Part Time Staff 85
Number of Volunteers 50
Number of Contract Staff 15
Staff Retention Rate % 79%

Staff Demographics

Ethnicity African American/Black: 90
Asian American/Pacific Islander: 33
Caucasian: 339
Hispanic/Latino: 86
Native American/American Indian: 4
Other: 35
Other (if specified): Multiracial/Unidentified
Gender Female: 385
Male: 203
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? Yes
Organization has Strategic Plan? Yes
Years Strategic Plan Considers 5
Management Succession Plan --
Business Continuity of Operations Plan Yes
Organization Policies And Procedures Yes
Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes
State Charitable Solicitations Permit Yes
State Registration Yes

Risk Management Provisions

Boiler and Machinery
Commercial General Liability
Blanket Personal Property
Directors and Officers Policy
Automobile Insurance and Umbrella or Excess Insurance

Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually

Governance


Board Chair Ms. Kyle Y. Faget Esq.
Board Chair Company Affiliation Foley & Lardner LLP.
Board Chair Term July 2018 - June 2020
Board Co-Chair --
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Jennifer G. Beaudoin CPA, CFE PwC’s U.S. Forensic Services Practice Voting
Trevor Z. Boylston Boston Scientific Voting
Harold Dufour-Anderson M.Ed, LADC I Beacon Health Options Voting
Kyle Y. Faget Esq. Jounce Therapeutics Voting
Roxane Gardner MD, MPH, MSPHEd, DSc Harvard Center for Medical Simulation Voting
Kristie Helms State Street Voting
Jennifer L. Jones Cerruli Associates Voting
Michael A. Kramer DDS, DMsc Periodontist in Private Practice Voting
Seth Levenson Seth Levenson Consulting Voting
Jonathan Matsui PhD Harvard Medical School Voting
Raul Medina Granite Voting
Michael T. Myers Jr., MD, MBA Compass Medical Voting
Lisa L. Paine CNM, DrPH Independent Consultant Voting
Benjamin D. Perkins MA, MDiv American Heart Association/American Stroke Association Voting
Louise Rice RN Cambridge Public Health Department Voting
Diane M. Tucker Boston University Voting
Scott Walker CFA MFS Investment Management Voting
Joblin C. Younger Esq. Law Office of Joblin C. Younger, P.C. Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 3
Asian American/Pacific Islander: 2
Caucasian: 11
Hispanic/Latino: 2
Native American/American Indian: 0
Other: 0
Other (if specified): --
Gender Female: 8
Male: 10
Not Specified 0

Board Information

Board Term Lengths 2
Board Term Limits 5
Board Meeting Attendance % --
Written Board Selection Criteria Yes
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions --
Constituency Includes Client Representation Yes

Standing Committees

  • Audit
  • Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
  • Executive
  • Finance
  • Membership
  • Patient Care

CEO/Executive Director/Board Comments

--

Foundation Comments

--

Financials


Revenue vs. Expense ($000s)

Expense Breakdown 2017 (%)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2017 2016 2015
Total Revenue $109,927,652 $99,533,245 $87,774,524
Total Expenses $102,443,567 $94,811,936 $83,925,142

Prior Three Years Revenue Sources

Fiscal Year 2017 2016 2015
Foundation and
Corporation Contributions
-- -- --
Government Contributions $22,299,711 $22,558,281 $22,138,286
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified $22,299,711 $22,558,281 $22,138,286
Individual Contributions $2,699,479 $2,535,930 $2,474,896
Indirect Public Support -- -- --
Earned Revenue $80,201,836 $70,752,158 $60,017,020
Investment Income, Net of Losses $2,959,936 $1,580,543 $1,351,744
Membership Dues -- -- --
Special Events $1,766,690 $2,106,333 $1,792,578
Revenue In-Kind -- -- --
Other -- -- --

Prior Three Years Expense Allocations

Fiscal Year 2017 2016 2015
Program Expense $84,521,311 $77,252,420 $68,088,714
Administration Expense $13,094,420 $15,858,786 $14,182,866
Fundraising Expense $4,827,836 $1,700,730 $1,653,562
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 1.07 1.05 1.05
Program Expense/Total Expenses 83% 81% 81%
Fundraising Expense/Contributed Revenue 18% 6% 6%

Prior Three Years Assets and Liabilities

Fiscal Year 2017 2016 2015
Total Assets $100,354,577 $93,122,375 $88,349,167
Current Assets $41,416,991 $36,888,641 $31,948,267
Long-Term Liabilities $22,488,318 $22,564,097 $23,201,719
Current Liabilities $10,131,004 $10,307,108 $9,617,587
Total Net Assets $67,735,255 $60,251,170 $55,529,861

Prior Three Years Top Three Funding Sources

Fiscal Year 2017 2016 2015
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value $302,385.00
Spending Policy N/A
Percentage(If selected) --
Credit Line Yes
Reserve Fund Yes
How many months does reserve cover? 3.50

Capital Campaign

Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? --

Short Term Solvency

Fiscal Year 2017 2016 2015
Current Ratio: Current Assets/Current Liabilities 4.09 3.58 3.32

Long Term Solvency

Fiscal Year 2017 2016 2015
Long-term Liabilities/Total Assets 22% 24% 26%

CEO/Executive Director/Board Comments

--

Foundation Comments

Financial summary data in the charts and graphs above reflects the combined financials for Fenway Community Health Center and the Fenway Community Realty Association, per the audits posted above. Contributions from foundations and corporations are listed under individuals when the breakout was not available.
 
Per note 1 of the FY14 audit, Effective October 1, 2013, Fenway Community Health Center (FCHC) and Aids Action Committee of Massachusetts Inc (AAC) entered into a collaborative agreement, in which FCHC became the sole member of AAC and FCHC's Board of Directors became the Board of Directors of AAC. The corporate entity of AAC continues to exist, however, the financials operations of AAC have been combined with those of FCHC. As such, the data in the charts and graphs above includes activity of AAC. 

Impact

The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.


1. What is your organization aiming to accomplish?

Fenway’s most recent Strategic Plan from 2012 set 5-year goals for Clinical Services (focusing on the areas of quality, innovation, training, growth) and The Fenway Institute. 
 
Goals for Clinical Services:
The ultimate goal of Fenway Health, as stated by our mission, is to enhance the wellbeing of the lesbian, gay, bisexual, and transgender communities and all people in our neighborhoods and beyond through access to the highest quality health care, education, research, and policy.
1) Quality Goal 1: We will strive to provide care at Fenway that follows the principles defined by the Institute of Medicine.
2) Quality Goal 2: We will establish quality metrics to sustain and improve quality outcomes.
1) Innovation Goal 1: We will create the Patient Centered Medical Home (PCMH) model of care. Clinical services will be integrated and team-based and will include ancillary services to provide comprehensive care including behavioral health, pediatric, adolescent and senior care, dental, optometry, nurse case management, psychosocial case management, and other programs.
2) Innovation Goal 2: We will use advanced clinical information technologies to integrate patient care between all Fenway departments and affiliates to serve our patients at the highest level of quality.
3) Innovation Goal 3: We will continue to strengthen the integration with The Fenway Institute and collaborate with other academic institutions to research more effective ways to care for patients.
1) Training Goal 1: Fenway’s clinical departments will sustain, and increase, their commitment to educate and train other health care providers in culturally diverse LGBT care.
2) Training Goal 2: Current academic relationships will be maintained and new opportunities will be developed for graduate internships within Behavioral Health, residency medical programs, graduate RN/NP programs, and dental students.
1) Growth Goal 1: We will continue to grow our current services including dentistry, optometry, pharmacy, Women’s Health, and LGBT primary and behavioral health care.
2) Growth Goal 2: We will broaden the scope of care that we provide to develop a PCMH.
 
Goals for The Fenway Institute (TFI):
The overall goal for TFI is to be regarded as one of the top LGBT health research, training, education, and policy organizations in the world. TFI has developed the following strategic goals with this in mind:
     Research and Evaluation:
1. Build efforts in health services research, program evaluation, and global LGBT health. To accomplish this, we will recruit additional faculty and expand our collaborations to continue to grow our research and evaluation efforts.
2. Develop research on the health priorities on transgender people and sexual minority women.
     Professional Development &Training:
1. Further establish a primary care residency program focused on HIV/AIDS and LGBT health, develop a pool of trained clinicians available to provide on-site training in LGBT health and cross-cultural competence, and expand upon the Population Center’s Summer Institute. We will accomplish this by recruiting faculty and expanding our collaborations to continue to grow our professional development and training efforts.
2. Become a leader in providing training for providers in transgender health care.
     Community Education Programs:
1. Broaden our audience for TFI’s programming to include all members of the LGBT community, and be more national in scope. We will develop strategies for program development based on a matrix of target populations, methods, desired outcomes, and conceptual frames for planning.
     Health Policy Research & Advocacy:
1. Maintain a mission-driven policy advocacy plan which is based on our research.
2. Clarify internal decision-making and organizational relationships to ensure that policy goals are consistent across TFI/Fenway Health.
3. Produce high-quality, data-based publications to support our policy work.
4. Exert a positive influence on global standards of care for LGBT people.

2. What are your strategies for making this happen?

Our strategies align with the goals described above.
Quality
1a) Continually monitor clinical dashboards on the board and staff level.
1b) Measure access to timely care and continually assess and implement potential actions for improvement.
1c) Prioritize customer service by developing quality improvement goals and annual plans that specifically measure patient satisfaction and solicit patient feedback. Use data gathered to identify quality improvement initiatives and continuous staff training.
1d) Maintain Joint Commission Accreditation. The Borum will achieve Joint Commission Accreditation through QI initiatives.
1e) Policies and procedures will continually be reviewed, revised, and created as new areas are identified.
1f) Quality Council and Clinical Committee will continue as effective working groups within the health center with representation from all clinical services and TFI.
1g) Meet the “Meaningful use” objectives set by federal regulation for our EMR.
1h) Apply Lean Principles to management training throughout the organization.
1i) Commitment to the professional training of our staff via consistent training plans that include in-service training series, seminars, forums, and rounds as well as participation in external training opportunities as a high priority.
1j) Achieve NCQA (National Committee of Quality Assurance) Recognition as a PCMH (Patient Centered Medical Home).
2a) Assess the need for new or revised measures; expand our dashboard to measure clinical quality and clinical outcomes in all areas of clinical services.
Innovation
1a) Continue to assess the feasibility of bringing additional clinical and support services on-site to better integrate care, lower costs, and ensure quality.
1b) Evaluate and make strategic decision regarding Fenway’s role within Accountable Care Organizations.
1c) Evaluate the feasibility of adding new programs to reach seniors and youth such as home visits, day care, and drop in centers.
2a) Implement a new Practice Management system.
2b) Implement electronic billing.
2c) Meet the “Meaningful Use” objectives set by federal regulation for our EMR through upgrades.
Training
1a) Seek funding to support our clinical providers to respond to requests from outside organizations to provide workshops, seminars, and trainings off-site at other institutions or at conferences and events.
1b) Provide internal training support for our providers as “train the trainers.”
2a) Continue to support our affiliation with HHS/HRSA funded BIDMC Primary Care Fenway Track – the first LGBT focused residency training program in the country.
2b) Continue to work with local graduate schools of social work, psychology, and counseling to place Master’s and Doctoral level graduate interns at Fenway.
2c) Continue our relationship with dental schools such as Boston University and the Lutheran Medical Center.
Growth
1a) Grow wisely and smartly, adding appropriate support staff when required.
1b) Develop a model of optimal practice support so that we can anticipate staffing needs and keep pace with our growth.
1c) Continue to support the growth of our pharmacy services recognizing the overall impact on Fenway’s financial health.
1d) Seek opportunities to expand to new sites and new neighborhoods to provide clinical services that best fulfill our mission to serve LGBT communities and those at high risk of HIV infection.
1e) Expand services and potentially seek new sites to provide services to youth through the Borum.
1f) Expand at our current sites, specifically the build out of the 6th floor for expanded dentistry and the 4th floor at 1340 for primary care. Pursue the potential for new and additional rental space at 142 Berkeley.
2a) Expand our Women’s health care, through mammography, ultrasound, and OB.
2b) Develop appropriate clinical services and possible new locations to reach seniors.
2c) Advocate for improved Transgender services including policy for improved surgical services, pediatric transgender care, and integration of behavioral health.

3. What are your organization’s capabilities for doing this?

Fenway Health’s clinical successes over the last twelve years have placed the organization in a very advantageous position. The preceding growth has created a favorable environment that now allows us to focus on resource allocation, further staff training, and exploration of new opportunities as they present themselves.

Our clinical staff is mission driven, well-trained, and experienced. A low staff turnover rate allows for incremental skill-building and continuous improvement, both in quality of care and in levels of customer service. The presence of a well-established electronic medical record (EMR) and other health information technologies translates into greater patient safety and communication enhancements. The ability to serve patients at three clinical sites affords Fenway the opportunity to reach more communities than ever. Having on-site pharmacy and lab services is a convenience to patients and providers that also allows us to provide life-saving medication and diagnostic testing to the neediest members of our community. Expanded access of clinical services—including evening and weekend hours and a focus on same-day appointment availability—means more patients are able to get the appointment that they want when they want it. Finally, Fenway’s contractual alignment with the Beth Israel Deaconess Provider Organization (BIDPO) has resulted in more favorable reimbursement rates for care involving commercially insured patients. These clinical strengths have helped to boost Fenway Health’s clinical reputation as a leader in LGBT health and HIV care.

Additionally, The Fenway Institute (TFI) has strong administrative and scientific leadership, an enthusiastic, diverse, and committed staff, an ability to develop sophisticated grant proposals, and the capability to implement complex projects. The Fenway Institute is made up of a multidisciplinary team with a can-do attitude, who can be nimble and flexible enough to take advantage of opportunities that are both planned and unforeseen. Our close relationship with the clinical departments is a key asset in our work. We value and provide strong mentorship of the next generation of researchers, health professionals, and advocates. We have recently expanded our program evaluation capacity.

TFI also has the ability to translate research into clinical training and community education quite seamlessly. We produce and disseminate high quality, cutting edge texts, papers, and other products, We have a strong compliance program and our own IRB, which closely monitors our research work and ensures it is of the highest quality. We have an existing national and international presence. TFI has a reputation for doing high quality work and has developed unique research capacities, especially around HIV prevention and LGBT health research. Students seek opportunities to train with us as they develop into LGBT and HIV researchers, clinicians, and advocates.


4. How will your organization know if you are making progress?

At the June 2, 2012 Strategic Planning Retreat, participants decided that every year, each of the planning teams would report to the Board of Directors on the progress toward its strategic goals. This report includes a review of progress to date, and plans for the next year. There is an emphasis on specific and measurable accomplishments, and these measurable results will be used to shape future strategic plans.

The benefits of this approach are twofold. First, it encourages active pursuit of Fenway’s strategic goals in a practical way, so that our collective progress can be understood in measurable terms. Second, by the time Fenway embarks on its next strategic plan, each team’s series of annual reports will form a strong foundation for that process.

Reports are structured to follow the goals included in the strategic plan and begin with several broad questions: 1) Are these goals still applicable to our team? If not, what changes are needed and why? 2) What has been our progress toward these goals? 3) What is the plan for achieving our goals in the coming year?

Specific measurements will be developed by each team and shared with the board.


5. What have and haven’t you accomplished so far?

Examples of recent accomplishments include: 1) Expansion of Women’s health care, through the addition of mammography, ultrasound, and OB services (Growth Goal 2); 2) Recognition in 2014 as an NCQA Level 3 PCMH (Quality Goal One); 3) Maintained Joint Commission accreditation (Quality Goal One); 4) Implemented a new Practice Management System (Innovation Goal Two); 5) Relocation of the Borum to a larger site (Growth Goal One); 6) Expansion of 142 Berkeley (Fenway: South End) (Growth Goal One); 7) Built out the 6th floor for expanded dentistry and the 4th floor at 1340 for primary care (Growth Goal One); 8) Strategic partnerships with the AIDS Action Committee and the LGBT Aging Project. 9. Recognition in 2016 of NCQA PRIME PCMH for Fenway: South End 10. Recognition in 2017 of NCQA PRIME PCMH certification for Fenway Health 11. Official merger of AIDS Action Committee with Fenway Health, the former now operating as Fenway Health's public health division.