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Samaritans, Inc.

 41 West Street, 4th Floor
 Boston, MA 02111
[P] (617) 536-2460
[F] (617) 247-0207
http://www.samaritanshope.org
[email protected]
Janet Lawn
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INCORPORATED: 1974
 Printable Profile (Summary / Full)
EIN 04-2643466

LAST UPDATED: 02/05/2019
Organization DBA Samaritans
Former Names Samaritans of Boston (2005)
Samaritans Suburban West (2005)
Organization received a competitive grant from the Boston Foundation in the past five years No

Summary

Mission StatementMORE »

Samaritans’ mission is to reduce the incidence of suicide by alleviating despair, isolation, distress and suicidal feelings among individuals in our community, 24 hours a day; to educate the public about suicide prevention; and to reduce the stigma associated with suicide. We accomplish this through services that emphasize confidential, nonjudgmental, and compassionate listening.

Mission Statement

Samaritans’ mission is to reduce the incidence of suicide by alleviating despair, isolation, distress and suicidal feelings among individuals in our community, 24 hours a day; to educate the public about suicide prevention; and to reduce the stigma associated with suicide. We accomplish this through services that emphasize confidential, nonjudgmental, and compassionate listening.


FinancialsMORE »

Fiscal Year July 01, 2018 to June 30, 2019
Projected Income $2,540,850.00
Projected Expense $2,351,900.00

ProgramsMORE »

  • 24/7 Crisis Services
  • Community Education and Outreach
  • Grief Support Services

Revenue vs. Expense ($000s)

Expense Breakdown 2017 (%)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Overview

Mission Statement

Samaritans’ mission is to reduce the incidence of suicide by alleviating despair, isolation, distress and suicidal feelings among individuals in our community, 24 hours a day; to educate the public about suicide prevention; and to reduce the stigma associated with suicide. We accomplish this through services that emphasize confidential, nonjudgmental, and compassionate listening.


Background Statement

Established in 1974 as the first independent Samaritans branch in the U.S., Samaritans’ mission is to reduce the incidence of suicide by alleviating despair, isolation, distress and suicidal feelings among individuals in our community, 24 hours a day; to educate the public about suicide prevention; and to reduce the stigma associated with suicide. Samaritans’ signature practice of befriending has had a tremendous impact on lessening suicide in MA and nationally for close to 45 years. Those who call or text our Toll-Free Helpline encounter a caring listener, ready with a compassionate ear for anyone with a suicidal ideation or intent to self-injure. Our education efforts build awareness of suicide risk, through tailored community workshops, along with peer support for those dealing with suicide loss, our programs fulfill important niches in preventing deaths from suicide or healing from its aftermath.

Volunteers are vital to delivering our services. Annually, more than 320 volunteers (adults and youth) answer calls and texts on the crisis Helpline and through the National Suicide Prevention Lifeline (NSPL). All in all, volunteers provide direct service contact approaching and sometimes surpassing 80,000 times each year.

Major Programs and Geographical Scope of Services

We carry out this mission through three, free programs: 24/7 Crisis Services; Community Education and Outreach; and Grief Support Services. Our three programs focus on intervention, prevention, and postvention of suicide.

Our intervention approach entails training and mentoring befriending volunteers to provide compassionate, confidential listening on our crisis phone and text Helpline to those who are isolated, despairing and suicidal. These trained volunteers (266 adults and 58 youth in FY18) contribute more than 29,000 hours of service on the Helpline annually. Last year, our volunteers responded to over 16,000 unique callers.

Adding texting capacity to our statewide 1-800 # was a huge step forward for our services, making us the only MA-based organization to implement texting for those seeking help for issues related to suicide. Youth are the largest users of the text service, which continues to grow in popularity and usage: we answered 6,094 texts last year and anticipate this increasing to more than 7,500 texts answered by June 2019.

Our Community and Education Program (CEO) Program provided 445 customized suicide prevention workshops reaching over 10,900 individuals in schools, professional and civic groups, religious and social organizations. We target our education and outreach efforts to those groups that are at high risk for suicide including teens and older adults. Participants learn important information about suicide prevention including risk factors and warning signs; building resiliency/protective factors; and how to support someone at risk. The basic concept and skills of befriending are also discussed.

Samaritans' Grief Support Services provides support to loss survivors through six SafePlace peer support groups (including a group in Framingham), and the Survivor-to-Survivor Network for at-home visits. Attendance at SafePlace groups in FY18 reached 1,124 participants. Those who have lost a loved one to suicide, called loss survivors, are themselves at an increased risk of suicide.


Impact Statement

Samaritans evolved from one small Helpline to having answered over 2.6 million calls, chats and text messages. We have trained more than 5,250 volunteers in befriending skills; provided suicide prevention workshops to 135,000 individuals; and lent aid and support to 13,000 individuals who have lost a loved one to suicide.

During this time, Samaritans has grown from a basement office in Boston’s Arlington Street Church to our current office in Downtown Boston. In an effort to reach more individuals, we have added to the Helpline texting that has grown tremendously in popularity. Samaritans is the only MA-based organization to implement texting for those seeking help for issues related to suicide. Youth are the largest users of the text service: we answered 6,094 texts last year and anticipate this increasing to more than 7,500 texts answered by June 2019.

In FY17, in collaboration with Riverside Trauma Center, we piloted a first in the nation six-week group (Hope FLOATS – For Loved Ones of Attempt Survivors) to support those that have a loved one who has attempted suicide or had suicidal ideation. The first pilot was so successful that we ran a second cohort for FY18. Samaritans is now exploring an open, drop-in follow up group for those who have participated in Hope FLOATS while we continue to run the closed group. The Grief Support Services team presented their experiences with the Hope FLOATS model at the prestigious American Association of Suicidology conference in Washington D.C. in April 2018.

In FY18,

  • 24 volunteers provided compassionate, nonjudgmental support to 74,280 contacts with 100% coverage on the Helpline.
  • Community Education and Outreach staff held 503 workshops with 17,594 participants. Locations included Quincy College in Quincy and Plymouth, and Riverside Community Care in Dedham.
  • SafePlace support group for loss survivors saw 1,124 attendees in 6 locations, with of those participants attending for the first time. There were 118 participants in Survivor to Survivor Networks individual visits.

Needs Statement

Our top 4 most pressing needs are: 
  1. To answer every call, chat, and text on our 24/7 Crisis Services we need program funding support and additional volunteers for hard to staff shifts, especially in the overnight hours.  
  2. To leverage technology to maintain and increase the capacity of our chat services we need program funding support for our chat programs and our Crisis Text Line. 
  3. To make our 24/7 Crisis Services more efficient we need capital support to refurbish and computerize our Crisis Center. A newly designed room will better support volunteer retention activities.
  4. To reach more people who have lost a loved one to suicide and conduct more suicide prevention workshops we need support for a part-time program coordinator.

CEO Statement

Suicide, the tenth leading cause of death in the U.S. and the second leading cause of death among children aged 12 - 17 and college students, takes the lives of thousands of individuals each year. Since the U.S. Surgeon General issued a call to action to prevent suicide in 1999, schools and human service agencies have grown more aware of the need to address suicide as a serious public health issue. The strategy was updated and revised in 2012. Yet, there still exist few resources for the suicidal, the despairing, or for individuals that have lost a loved one to suicide. For more than 40 years, Samaritans has been dedicated to reducing the risk of suicide by befriending youth, adults and elders in crisis, educating the community with suicide prevention strategies and supporting those who have been bereaved by a death by suicide. 

Board Chair Statement

As Samaritans, Inc. celebrates more than 40 years of delivering suicide prevention services, the organization is poised to continue to expand its service capacity and the ways in which people can reach out for help.  We recently began offering crisis services via online chat and text and are directly engaged in supporting young people at crisis.  We are using technology to more efficiently run our crisis services center and to learn more about the root causes that motivate people to reach out for help.  We are expanding our suicide prevention programs that are focused on trainings and workshops to target the population that dies in the greater number by suicide every year – middle aged adults.  And there is growth in the necessary services to support people after they experience a devastating loss to suicide – through expanded support groups, personal visits and educational seminars.  The Board of Directors is committed to insuring the sustainability of these free services that save lives each and every day.


Geographic Area Served

STATEWIDE
GREATER BOSTON REGION, MA
METROWEST REGION, MA

Our geographic coverage has expanded beyond Greater Boston to include all of MetroWest, southern Worcester County, and Eastern Massachusetts extending from Lynnfield to Kingston. Since we participate in the Samaritans Statewide Toll Free Helpline and the National Suicide Prevention Lifeline, people throughout the Commonwealth also reach out to us for help.

Organization Categories

  1. Mental Health & Crisis Intervention - Mental Health & Crisis Intervention NEC
  2. Youth Development -
  3. Education - Secondary & High Schools

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)

Yes

Programs

24/7 Crisis Services

Samaritans’ services are needed because suicide continues to be a public health problem in Massachusetts. Statewide, suicide is the 12th leading cause of death; tragically, every 15 hours someone in MA dies by suicide. Data from 2016—the most recent reporting available—indicates 638 persons in MA died by suicide that year. This represents a 35% increase from the number of suicides just 10 years prior.

Suicide is indiscriminate in who it affects but we know our constituents represent some of the most vulnerable people in MA. Because our services are free and available 24/7, we believe many low-income residents of the Commonwealth—who may have limited access to other support or resources—call or text our Helpline.

Our intervention approach entails training and mentoring befriending volunteers to provide compassionate, confidential listening on our crisis phone and text Helpline and on calls from any MA area code to the National Suicide Prevention Lifeline (NSPL). Samaritans aims to equip our volunteers through 30+ hours of training with the skills and knowledge they need to identify people at risk of suicide and effectively support them in their time of need. Using the practices of “befriending”, our volunteers offer callers, chat visitors, and texters, tremendous emotional support and compassion, assess them for suicide risk, and most importantly, let them know that someone is there to hear their concerns – someone who genuinely cares. Annually more than 320 volunteers (adults and youth) contribute more than 29,000 hours of service on the Helpline. Last year, our volunteers responded to 16,000 unique callers and to 6,092 crisis texts via our statewide 1-800#. This represents a 36% increase in text response from the year before. Youth interest in texting continues to drive the increase year-over-year.

Budget  $935,250.00
Category  Mental Health, Substance Abuse Programs, General/other Suicide Prevention
Population Served Adults Adolescents Only (13-19 years) Aging, Elderly, Senior Citizens
Program Short-Term Success 
Demand for suicide prevention services has increased as a result of the current economic climate and increased publicity on this important public health issue. Over the past 5 years we have expanded the number of people we serve by more than 10% each year, but financial resources have not kept up with this growth pattern - we are doing more with less - a reality necessitated by a difficult economy in which resources are scarce while program demand is high. 
 

Our goals over the next three years are to make our shorter-term goal of answering every call sustainable over the long term – we are examining the levers we have to work on the complicated interplay of recruitment, training, retention and caller management to ensure that we are meeting the current needs of our community and able to meet the long-term needs of our community.

Program Long-Term Success 

Our 24/7 Crisis Services are devoted to reducing the incidence of suicide by alleviating despair, isolation and suicidal feelings among individuals in our community through a non-judgmental process known as befriending. The program's long-term success would result in the reduction of suicides and suicide rates. However, suicide prevention does not happen in a vacuum and thanks to the concerted efforts of the community the Massachusetts suicide rates remain lower than the national average. Samaritans looks forward to continuing to work with the Massachusetts Coalition for Suicide Prevention, the Greater Boston Suicide Prevention Coalition and others to meet its life-saving suicide prevention mission.

Program Success Monitored By 
In June, 2016 Samaritans helplines were re-certified by Contact USA for an additional five years, with high honors in all categories of review, including our helpline policies and procedures. Contact USA chat accreditation was secured in 2012. We are also a member of the National Suicide Prevention Lifeline. On behalf of the Massachusetts Department of Public Health we manage the Statewide toll-free suicide prevention telephone number and work with other Massachusetts Samaritans branches to provide this service.
Examples of Program Success 

Testimonial from Helpline callers and texters:

"Thank you for being there on one of the darkest nights of my life. I am deeply grateful."

“I am going to stop texting now. Thank you so much you don't know how much this meant to me. Just knowing I'll make it another nite has been a life saver thanks to you I can make it another day.”

"...I never thanked you for the support I received when I called way back around 2001. In that moment when I called, I was scared of myself and the possibility that I might actually kill myself the way I'd thought about so often in the past. Thank you for providing the help that you do. I'm living my life joyfully and wanted to let you know that your work has impacted me."

"I didn't know where to turn...after that phone call I was able to breath again."

"There is no other place like this...they are great listeners."

"I had nobody left...that's when I discovered Samaritans."

"There is nothing more healing than being understood".

"You guys did it for me. You taught me how to keep hope alive."

"Thank you, Samaritans. You have saved my life."

"I thank God for Samaritans. You're the only ones I've got."


Community Education and Outreach

The Community Education and Outreach Program provides more than 300 suicide prevention workshops reaching over 17,000 individuals in schools, professional and civic groups, religious and social organizations. We collaborate with organizations and school administrators for policy planning and equip human service staff with the tools that support at-risk clients, patients and students. We have expanded our Community Education and Outreach Program to another vulnerable population - seniors living in independent living centers. Samaritans expanded our outreach to this group beyond gatekeepers to educate seniors directly with information about warning signs, risk factors, and how to help a friend.

Budget  $248,468
Category  Education, General/Other Education, General/Other
Population Served Adolescents Only (13-19 years) Aging, Elderly, Senior Citizens Adults
Program Short-Term Success  Samaritans' Community Education and Outreach Program participants demonstrate increased knowledge about suicide and suicide prevention, including risk factors, warning signs and resources available. Participants also report more comfort with the idea of dealing with potentially suicidal family members, friends, or acquaintances
Program Long-Term Success  If Samaritans' Community Education and Outreach Program is successful, we will reduce the incidence of suicide in our service area.
Program Success Monitored By  Samaritans is frequently able to administer a pre- and post-test as a part of our workshops on suicide prevention.Our goal this year is to have our Community Education and Outreach Program listed on the Suicide Prevention Resource Center's "best practices" registry.
Examples of Program Success  Samaritans received the following letter following a workshop at a school,

"Thank you for your presentation to the girls last week. It really reinforced much of what we had been talking about. On Monday one of the girls (she is the one I was most concerned about) told the lunch mother about her suicidal ideation.  The lunch mother asked if she wanted help with this and she said yes. They went to the principal and an intervention has taken place as a result of that and she is feeling stronger and relieved."


Grief Support Services

Those who have lost a loved one to suicide, called survivors, are themselves at an increased risk of suicide. Samaritans' Grief Support Services provide extensive support to survivors through SafePlace, a support group for individuals; and the Survivor to Survivor Network. The team are also available to provide support and information via the telephone. These services are provided by a group of highly trained survivors who reach out to provide personalized support to individuals and families who have recently lost a loved one to suicide. Our Grief Support Services also include outreach to communities that have been affected by suicide. After a suicide occurs in a Greater Boston or MetroWest community, Samaritans can be called upon to provide support and consultation as these communities struggle to cope with the impact of suicide. A goal this year is to use technology (e.g. webinars, chat rooms) to reach more people and expand our services.
Budget  $284,487
Category  Human Services, General/Other Human Services, General/Other
Population Served Adults
Program Short-Term Success  Samaritans’ Grief Support Services made over 1,000 contacts with survivors last year through SafePlace, an open support group which meets in six locations, and the Survivor-to-Survivor Network, a group of screened and trained survivors who reach out to provide one-on-one support to those who have recently lost a loved one to suicide. Grief Support Services is offering Postvention Services, support and consultation to organizations, and community groups in the wake of recent suicides.
Program Long-Term Success  People who are bereaved by suicide are an underserved population. Suicide survivors typically experience feelings of sadness, anger, or guilt about the death. Studies have shown that suicide survivors’ mental and physical health suffers in the wake of a loved-one’s suicide, and that they feel guiltier and more stigmatized than survivors of other kinds of death, yet they receive less support. A study by Baily, Kral & Dunham (1999) found that suicide survivors, compared to mourners of accidental, expected and unexpected natural modes of death, had heightened feelings of responsibility and rejection. They also experienced more difficulty making sense of the death and greater overall grief reactions. The goal of our program - to support the survivors of suicide - is woven into the fabric of our general suicide prevention mission and we want suicide survivors to report an improvement in their healing process.
Program Success Monitored By  Samaritans' Grief Support Services Program has a clinical supervisor, Dr. Jack Jordan, who meets regularly with the program's director and Samaritans' Board Program Team to monitor program progress toward goals. We administer surveys to both survivors and trained volunteers.
Examples of Program Success   "After my daughter’s death, I found a suicide note ripped up in the trash and we pieced it back together, and it said, “I have no hope. No one can save me.” My daughter died from depression. It was a disease that we just weren’t able to help her overcome. I try to think that way all the time. That is the only way I can live with it. When my daughter passed away, I was in such excruciating pain, I didn’t know where to turn. All I know is that I made that phone call to Samaritans and after that phone call, I was able to breathe again. I was able to leave the gravesite and go home to my family in one piece. I bring her one red rose now to her gravesite for Valentine’s Day. That helps me to survive. If we can just stop one family from suffering like this, it is all worth it. That’s what we do at Samaritans, is save people every day."  - Valerie, SafePlace participant

CEO/Executive Director/Board Comments

Guided by our strategic plan, published in 2016, we are working to respond to many opportunities to grow the capacity of our programs. The high priority strategic initiatives include:

• Answering every call by increasing the capacity of 24/7 Crisis Services

• Leveraging technology to reach more people

• Enhancing collaborations and coalitions to reach new audiences

Our FY19 goals (July 1, 2018 - June 30, 2019) are:

Intervention - 24/7 Crisis Services
  •  Answer 97,671 calls on our 24/7 helplines with 99% overall shift coverage with 35,200 volunteer hours
  • Answer 7,050 texts with at least 65% of texts answered in 5 minutes

Prevention - Community Education & Outreach Program

  • 400 suicide prevention workshops for 8,881 young people
  • 100 suicide prevention workshops for 3,553 adults
  • 60 community awareness events for 6,6920 participants

Postvention - Grief Support Services

  • 1,040 connections made at our SafePlace meetings with 155 new attendees
  • 26 contacts to be made through the Survivor-to-Survivor Network with 54 participants
  • 7 postvention community events for319 participants

The key objectives of our work are:

To provide compassionate, non-judgmental listening to callers and young people using the new text service 24/7 365 days a year.
  • To provide compassionate, non-judgmental listenting to online chat visitors.
  • To enable suicide prevention workshop participants to gain and report a greater understanding of suicide, an increased ability to recognize warning signs of suicide, and enhanced confidence in their ability to intervene with a suicidal person.
  • To improve the life and mental health of suicide survivors.
  • To reduce the rate of suicide attempts.

Management


CEO/Executive Director Mr. Steve Mongeau
CEO Term Start Jan 2015
CEO Email [email protected]
CEO Experience
Steve Mongeau joined Samaritans, Inc. as Executive Director January 1, 2015. He oversees all aspects of Samaritans, focusing on growth and development. A survivor of suicide, Samaritans’ volunteer, 5K team captain, Breakfast for Hope table host, and former member of the Board of Directors, including two years as Board Chair, Steve is thrilled to serve Samaritans in this way. 
 
Steve, a graduate of the Cornell University School of Social Work, comes to Samaritans with extensive experience in the for-profit sector. His recent position was as the Senior Vice President of Sales and Growth Initiatives at OfficeMax, where he drove positive sales growth after the company had experience five consecutive years of declines. Prior to his position at OfficeMax, Steve served at the Chief Executive Officer at Pietzo Hybrid Electric Bikes, and Senior Vice President of Sales and Marketing for Eduventures, both Massachusetts-based companies. Steve previously spent 14 years with Staples, Inc, holding several positions including the Senior Vice President of Staples Business Advantage, and the Vice President of Sales and Marketing for Staples Direct. 
 
 
Co-CEO --
Co-CEO Term Start --
Co-CEO Email --
Co-CEO Experience --

Former CEOs and Terms

Name Start End
Ms. Roberta Hurtig Apr 2002 Dec 2014

Senior Staff

Name Title Experience/Biography
Janet Lawn Chief Development Officer --
Ron White Chief Program Officer --

Awards

Award Awarding Organization Year
Crisis Center Certification, since 2005 Contact USA 2005
Member Crisis Center National Suicide Prevention Lifeline 2005
Member American Association of Suicidology 2000

Affiliations

Affiliation Year
United Way Member Agency 1980
Member of state association of nonprofits? No
Name of state association --

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --

Collaborations

Samaritans is not the only organization that deals with the issue of suicide. We seek to leverage our impact through close working relationships with others, including other non-profits, government agencies and private industry. Samaritans has expanded its affiliations and collaborations with other organizations and seeks to continue to build on these and establish others. Joining forces helps achieve greater impact in pursuit of our mission to reduce the incidence of suicide and educate the community on this important issue. We work in collaboration with the Massachusetts Department of Public Health, and partner with over 20 schools annually. We are a member of the Massachusetts Coalition for Suicide Prevention and a founding member of the Greater Boston Coalition for Suicide Prevention.

CEO/Executive Director/Board Comments

--

Foundation Comments

--

Staff Information

Number of Full Time Staff 16
Number of Part Time Staff 6
Number of Volunteers 350
Number of Contract Staff 0
Staff Retention Rate % --

Staff Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 0
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 22
Other (if specified): --
Gender Female: 0
Male: 0
Not Specified 22

Plans & Policies

Organization has Fundraising Plan? No
Organization has Strategic Plan? Yes
Years Strategic Plan Considers 5
Management Succession Plan Under Development
Business Continuity of Operations Plan No
Organization Policies And Procedures Yes
Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes
State Charitable Solicitations Permit Yes
State Registration --

Risk Management Provisions

--

Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Tri-Annually
Senior Management Formal Evaluation and Frequency Yes Bi-Annually
Non Management Formal Evaluation and Frequency Yes Annually

Governance


Board Chair Mr. Mark Horgan
Board Chair Company Affiliation Community Volunteer, Retired
Board Chair Term Sept 2018 - Sept 2019
Board Co-Chair --
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Mr. Peter Bean Boston Realty Advisors Voting
Ms. Jill Borrelli Tufts Heal Plan --
Mr. Tom Burke Retired Voting
Mr. Matthew Caldwell The Kelliher Corbett Group at Morgan Stanley Voting
Mr. Vin Capozzi Community Volunteer Voting
Ms. Kacy Cerasoli Maitland MA Department of Mental Health Voting
Ms. Debbie Connolly Community Volunteer Voting
Ms. Nicole Costa Moustafa Kaspersky Lab Voting
Mr. Doug Crowe American Tower --
Ms. Kimberly Jo Gagnon Leone, Morrissey, Henriksen & Synan, P.C. Voting
Ms. Leah Goldstein Jewish Teen Foundation of Greater Boston --
Mr. Mark Horgan Retired Voting
Ms. Samantha Joseph Kennedy School Voting
Mr. Kevin Lilly Lilly Broadcasting, LLC Voting
Ms. Stacey Marino Morgan Stanley Wealth Management Voting
Ms. Mary McDonagh Deloitte & Touche Voting
Mr. Matt McKelvey BluePoint Commerce Voting
Ms. Terrie Perella RSM US LLP Voting
Mr. J. Brian Potts Fiduciary Trust Voting
Ms. Kathy Ruggiero PatientKeeper Voting
Ms. Lisa Sarno Sierra Tucson/Acadia Health Voting
Mr. Joe Shapiro Rum & Reggae Guidebooks, Inc Voting
Mr. Kevin Smithson PwC Voting
Mr. Steve Watson Reservoir Church Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
Ms. Blair Ballard -- --
Mr. Thomas Bartlett American Tower --
Ms. Christy Cashman Charity Warriors / Saint Aire Productions --
Mr. Jay Cashman Jay Cashman Inc --
Mr. Stewart Chapin Bennett Family Foundation --
Ms. Marjorie Clapprood Clappazzola --
Mr. John Cole Cole Creative --
Ms. Candice DeStefano -- --
Mr. Michael Durkin United Way of Massachusetts Bay, Inc --
Mr. Joseph Feaster Feaster Enterprises --
Ms. Corinne Ferguson Community Volunteer --
Ms. Kara Hines Intex --
Mr. Jason Jenkins Intex --
Ms. Stacey Lucchino Boston Red Sox Foundation --
Ms. Stacey Marino Morgan Stanley Wealth Management --
Mr. Robert McGuiness Retired --
Mr. Sean Murphy Game Creek Capitol --
Ms. Anne Marie Oliver Finance --
Mr. Christopher Spinazzola Clappazzola --
Ms. Prudence Stratton Community Volunteer --

Board Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 1
Caucasian: 24
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): --
Gender Female: 13
Male: 12
Not Specified 0

Board Information

Board Term Lengths 3
Board Term Limits --
Board Meeting Attendance % 75%
Written Board Selection Criteria No
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions --
Constituency Includes Client Representation Yes

Standing Committees

  • Board Governance
  • Communications / Promotion / Publicity / Public Relations
  • Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
  • Executive
  • Finance
  • Human Resources / Personnel
  • Human Resources / Personnel
  • Program / Program Planning
  • Strategic Planning / Strategic Direction
  • Technology

CEO/Executive Director/Board Comments

--

Foundation Comments

--

Financials


Revenue vs. Expense ($000s)

Expense Breakdown 2017 (%)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2017 2016 2015
Total Revenue $3,146,967 $3,194,013 $2,827,276
Total Expenses $3,096,869 $2,950,003 $2,843,486

Prior Three Years Revenue Sources

Fiscal Year 2017 2016 2015
Foundation and
Corporation Contributions
$521,783 $424,470 $462,768
Government Contributions $0 $0 $0
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified -- -- --
Individual Contributions $1,206,334 $1,077,648 $833,218
Indirect Public Support $20,307 $21,000 $19,126
Earned Revenue $237,456 $610,067 $435,618
Investment Income, Net of Losses $1,137 $202 $522
Membership Dues -- -- --
Special Events $57,753 $42,875 $55,550
Revenue In-Kind $1,102,197 $1,017,751 $1,020,474
Other -- -- --

Prior Three Years Expense Allocations

Fiscal Year 2017 2016 2015
Program Expense $2,592,152 $2,446,875 $2,381,456
Administration Expense $126,051 $124,481 $115,082
Fundraising Expense $378,666 $378,647 $346,948
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 1.02 1.08 0.99
Program Expense/Total Expenses 84% 83% 84%
Fundraising Expense/Contributed Revenue 21% 24% 25%

Prior Three Years Assets and Liabilities

Fiscal Year 2017 2016 2015
Total Assets $536,243 $473,559 $345,306
Current Assets $518,622 $449,753 $314,178
Long-Term Liabilities $0 $0 $0
Current Liabilities $75,325 $62,739 $178,496
Total Net Assets $460,918 $410,820 $166,810

Prior Three Years Top Three Funding Sources

Fiscal Year 2017 2016 2015
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value $40,000.00
Spending Policy N/A
Percentage(If selected) --
Credit Line Yes
Reserve Fund Yes
How many months does reserve cover? --

Capital Campaign

Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? --

Short Term Solvency

Fiscal Year 2017 2016 2015
Current Ratio: Current Assets/Current Liabilities 6.89 7.17 1.76

Long Term Solvency

Fiscal Year 2017 2016 2015
Long-term Liabilities/Total Assets 0% 0% 0%

CEO/Executive Director/Board Comments

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Foundation Comments

Financial summary data in the charts and graphs above is per the organization's audited financials. Please note the organization's projected revenues and expenses do not include the value of in-kind service, which is included in the summary financial data in charts and graphs.

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Impact

The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.


1. What is your organization aiming to accomplish?

Samaritans' goal is to reduce the risk of suicide and increase awareness about suicide prevention. Samaritans serves vulnerable people of all ages—from teens to older adults — throughout communities in Greater Boston, MetroWest, central MA and across the state. Our services reach and provide aid and education to more than 40,200 individuals in the Commonwealth annually.

2. What are your strategies for making this happen?

Befriending—listening to what a person in crisis is feeling without expressing judgment—is our signature practice, offering those in crisis an opportunity to pause, shift perspective, and deescalate the urge to act on their suicidal ideation.
We achieve our mission and apply the befriending concept through three programs: 24/7 phone and text Crisis Services (intervention); Community Education and Outreach (prevention); and Grief Support Services (postvention). Our services are free to all who reach out to us.
Intervention (24/7 Crisis Services): Our intervention approach entails training and mentoring befriending volunteers to provide compassionate, confidential listening on our crisis phone and text Helplines to those who are isolated, despairing and suicidal. We manage the Statewide Toll- Free Helpline and answers crisis calls unattended to by other MA-based Samaritans agencies or when they are not open. Our 24/7 Crisis Services provide an important lifeline to people in crisis. Samaritans is a supplement to the services that are available to “at risk" populations, and as a complement to those services that have a more specific function (mental health and health care providers, and case managers).
Prevention (Community Education and Outreach): Our prevention work centers on building awareness of the warning signs of suicide and how to engage with someone at risk in order to lessen their suicidal ideation. We present these prevention workshops to schools, colleges, professional groups, civic, religious and social organizations, with a targeted effort to groups that are often at high risk for suicide, such as teens and older adults. We equip others with the skills and knowledge they need to identify and help people at risk of suicide.
Postvention (Grief Support Services): When someone is lost to suicide, the effect can be devastating to families and communities. Samaritans' postvention work provides grief support for survivors who have lost a loved one to suicide, and who are often at an increased risk of suicide themselves. We offer one-on-one and group support to individuals and families who may be struggling, as well as consultation, information and support services to communities where a loss has occurred.

3. What are your organization’s capabilities for doing this?

We have a deeply committed, 22-member volunteer Board, who give generously of their time, talent, and treasure. Indeed, for the latter, 100% of board members made a personal unrestricted gift within the last year.
Additionally, we have stable senior leadership and program staff, which underscores the organization's ability to implement and meet its goals of reducing and preventing suicide.
Steve Mongeau has been Samaritans' Executive Director since January 2015, having served on the Board of Directors for over eight years, including two years as Board Chair prior to stepping into the Executive Director role. Steve is a graduate of the Cornell University School of Social Work, and came to Samaritans with extensive experience in the for-profit sector, including in senior leadership roles at OfficeMax and Staples, as well as Pietzo Hybrid Electric Bikes and Eduventures, both Massachusetts-based companies. Steve is a survivor of suicide loss.
Ron White, LICSW, Chief Program Officer, is responsible for the development of staff and volunteers across programs. Ron has been with Samaritans for over ten years and brings substantial experience in management both in the for-profit arena through his position at Ceridian where he was a Vice President of the Military Program Management Office, and in the non-profit world for Jewish Family and Children's Services, where he was Chief Operating Officer.
Supporting Ron is Ruth Woods Dunham, Director of Crisis Services. Ruth joined Samaritans in February 2016 and brings experience leading teams working with vulnerable populations, such as survivors of domestic violence, homeless individuals and families and most recently men and women who are living with substance use disorder and HIV/AIDS. Ruth holds a master's degree in management from Cambridge College.
Lauren Gablinske, is our Director of Community Education and Outreach (CEO), and has been with Samaritans since 2014. Lauren is a graduate of the University of Rhode Island, with a bachelor's degree in communications and a master's degree in School Guidance Counseling. Lauren joined Samaritans following a career change after seven years in the software sales field. Lauren is also a survivor of suicide loss.

4. How will your organization know if you are making progress?

Samaritans' long-term goal is to help reduce the incidence of suicide in MA. Samaritans uses quantitative measures (e.g. numbers served, numbers of media requests/appearances) as well as qualitative measures (anecdotes, quotes, invitations) to determine whether or not the agency is making progress. Our Helplines received the highest accreditation score by Contact USA, a national accreditation organization for crisis centers. We follow a continuous, quality improvement process in which we track progress toward outcomes through program utilization, survey and archival data.
In Crisis Services, every confidential call/text/chat is documented and characterized using software in which we log the nature of the call/text/chat, the suicide risk assessment, and the volunteer assessment of the users' anxiety level. We track the number of graduates of our 44-hour volunteer training; active volunteers; volunteer hours and shift coverage; demand for Helpline service; calls/texts/chats answered; unique callers served and imminent risk level; and coverage of crisis platforms.
We instituted a Quality Assurance (QA) program to ensure the highest quality of support for users of our services and to volunteers so they may keep growing as befrienders. QA occurs 4 months after a volunteer has completed classroom training and 3 supervised shifts on the Helplines, repeating every four months thereafter. It involves a self-assessment on select calls/chats/texts taken by the volunteer, which are monitored by staff, followed by a joint debrief to discuss strengths and potential areas for improvement.
Community Education and Outreach administers post-session surveys to measure workshop participants' knowledge of suicide and prevention strategies, as well as their interest, response and satisfaction with their workshop experience. We have begun using an online survey for youth workshops, to measure youths' shifts in attitudes toward suicide and growth in their knowledge of what they can do to help a peer in crisis.
Grief Support Services tracks attendance at monthly peer support SafePlace meetings, including the number of new attendees, as well as the number of requests for home visits from suicide loss survivors. Participants at monthly meetings complete a support group satisfaction survey.
Service usage data is collected monthly and measured against annual goals. Results are compared to the previous year's year-to-date data, and are shared with staff and the Program Committee and Executive Committee of the Board.

5. What have and haven’t you accomplished so far?

Since its inception in 1974 as the first stand-alone Samaritans' branch in the U.S., Samaritans has evolved from a small organization, providing suicide prevention aid through one Helpline to having handled over 2.6 million calls, texts, and chats from at-risk individuals. We have trained more than 5,250 volunteers in befriending skills; provided suicide prevention workshops to 135,000 individuals in human service organizations, schools, religious organizations, and community groups; and lent aid and support to 13,000 individuals who have lost a loved one to suicide.
Samaritans covers the entire state through the Statewide Toll Free phone and text Helpline number, and through the National Suicide Prevention Lifeline (NSPL) national number and chat service. We are one of the busiest suicide crisis centers in the nation as well as among the three other independent Samaritans branches in Massachusetts.
Longer-term, our (2016) published 5-year visioning plan (see in full at www.samaritanshope.org) will lead us towards progress in several key areas: 1. Serve More People In Need; 2. Increase Our Capacity; 3. Leverage Our Impact Through Coalitions And Collaborations; and 4. Build A Strong Financial Foundation To Support Strategic Growth.