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Organization DBA --
Former Names Rehabilitative Resources, Inc. (1999)
SCRRI (1991)
Organization received a competitive grant from the Boston Foundation in the past five years No



Mission StatementMORE »

Venture Community Services provides support to individuals facing diverse challenges through a compassionate and dedicated workforce using innovative practices that encourage independence, empowerment and opportunity.

Mission Statement

Venture Community Services provides support to individuals facing diverse challenges through a compassionate and dedicated workforce using innovative practices that encourage independence, empowerment and opportunity.

FinancialsMORE »

Fiscal Year July 01, 2012 to June 30, 2013
Projected Income $24,404,732.00
Projected Expense $23,979,372.00

ProgramsMORE »

  • Community Day Services

Revenue vs. Expense ($000s)

Expense Breakdown 2014 (%)

Expense Breakdown 2013 (%)

Expense Breakdown 2012 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Mission Statement

Venture Community Services provides support to individuals facing diverse challenges through a compassionate and dedicated workforce using innovative practices that encourage independence, empowerment and opportunity.

Background Statement

Venture Community Services was originally incorporated under the name South Central Massachusetts Rehabilitative Resources in 1975, following the movement toward deinstitutionalization for people with developmental disabilities.  A group of citizens began their journey by fundraising for two years to purchase two properties that would serve as community-based residential programs for individuals transitioning out of institutional settings.  These two homes became the very first residential programs in Worcester County for people with disabilities transitioning from Belchertown State School.

After the success of their first two homes, the group decided to begin their own company and offer other services. The agency opened a group home in Webster, which became the first licensed adolescent group home in Massachusetts.  The agency also started the first family support in-home teaching program in Worcester County.

The agency continued to grow, opening more residential programs across the state.  In 1999, the agency shortened its name to Rehabilitative Resources, reflecting the expansion of its services across Massachusetts.  The organization continues to increase the number of programs offered to accommodate this growth and has been leading the way in designing and constructing handicapped-accessible homes.  Over the years, the organization has continued to develop new programs that promote independence and a higher quality of life for individuals with disabilities, such as Supported Employment, Adult Foster Care, Shared Living, and Individual Supports.

In January 2015, Rehabilitative Resources officially changed its name to Venture Community Services. This update represents the agency’s commitment to remaining an industry leader in providing compassionate and cutting edge supports to individuals and families across Massachusetts.

Impact Statement

Venture's most notable accomplishment in recent years was a hugely success re-naming and re-branding process, in which the organization changed its name from Rehabilitative Resources to Venture Community Services. In 2015, the agency celebrated 40 years of service to individuals and families with disabilities. While our historical foundation is sound, our future will see a new dawn shaped by a visionary leadership team and supported by the core values of honesty, respect, integrity, innovation, and compassion. Our ongoing commitment to innovative growth initiatives will ensure that individuals and their families have access to the opportunities they deserve. Venture is also proud to have recently expanded the Quality Assurance department with the hiring of additional clinical and behavioral specialists, which offers more support to program participants and additional training opportunities for staff members. The agency has also developed a comprehensive Employee Recognition Program and Employee Wellness Program. 
In addition to continuing to provide compassionate, person-centered services that assist individuals and families in reaching their goals, Venture has identified the following objectives:
 1. Open additional community day programs to increase the safety net for individuals not currently receiving services
2. Expand autism services and education
3. Become a licensed provider of children's services through the Department of Children and Families
4. Collaborate with other like-minded organizations to expand services across the Commonwealth
5. Develop training services for community providers  

Needs Statement

Venture Community Services seeks community partnerships with individuals and businesses that believe in their mission.

The agency requests donations during its annual appeal each fall, but the need for financial support is year-round. Despite the agency's overwhelming success working with state funded contracts and Mass Health, there are still many items and experiences that state funding cannot possibly provide. State contracts only cover staffing and basic necessities for the individuals we serve, not the experiences that create a full and meaningful life. That is where our organization can step in - with valuable fundraising dollars, we are able to provide our participants with adaptive equipment and experiences that can enhance their quality of life, allow them to live in their community of choice, and create a spirit of inclusion among their peers.
Venture also seeks sponsorships for its three annual events and invites members of the community to support the organization by attending the agency's fundraising events.
Venture also gladly accepts donations in-kind, such as adaptive equipment and assistive technology, like iPads and adaptive sports equipment.

CEO Statement


Board Chair Statement

I understood at an early age how much of a need for services there was for individuals with disabilities and their families. When I began volunteering with children with developmental disabilities, I realized that they would need someone to advocate for them in the future to help them become productive members of their communities – and that is exactly what Venture Community Services does. When I was approached about joining the Board, I felt that it would be a great opportunity to give back.


Geographic Area Served

In a specific U.S. city, cities, state(s) and/or region.
Commonwealth of Massachusetts

Organization Categories

  1. Human Services - Developmentally Disabled Services/Centers
  2. -
  3. -

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)



Community Day Services

Venture Community Services understands the value in offering innovative programs and services that will assist individuals in reaching their full potential. Part of Venture's continuum of care includes two day habilitation programs that encourage wellness, independence and skill development. By placing a special emphasis on the uniqueness of each person and providing a supportive environment, Venture provides individuals with life skills that promote self-esteem and community involvement. Individuals are also encouraged to select the activities of their choice based upon their personal preferences.
Budget  --
Category  Human Services, General/Other Services for Individuals with Disabilities
Population Served Adults Elderly and/or Disabled People/Families with People of Developmental Disabilities
Program Short-Term Success  By the end of 2015, the Community Day Services Program at Sturbridge will complete the construction a state of the art multi-sensory room.
Program Long-Term Success  The goal of Venture's Community Day Services Program is to provide skill development, social opportunities, and recreation for individuals with disabilities.
Program Success Monitored By 

Venture's community day program has been awarded accreditation from the Commission on Accreditation of Rehabilitation Facilities. CARF is a private, nonprofit organization that promotes quality rehabilitation services. Their standards of quality serve as guidelines in developing and offering programs or services to consumers. These standards are used to determine how well an organization is serving its consumers and how it can improve. Each year, the standards are reviewed and new ones are developed to keep pace with changing condition and current consumer needs.

The success of Venture's community day programs is also monitored by tracking goal accomplishment and skills acquisition of participants. Other tools used include participant satisfaction surveys, parent and guardian satisfaction surveys, and evaluation by the agency's Human Rights Committee.

Examples of Program Success  Participant testimony

CEO/Executive Director/Board Comments



CEO/Executive Director Mr. Michael Hyland
CEO Term Start Jan 2014
CEO Email [email protected]
CEO Experience

Hyland brings 20 years of extensive experience to Venture and a sound history of nonprofit leadership, advocating for people of all abilities and the direct care staff that support them.  He most recently served as the Vice President of Adult Programs at Kennedy – Donovan Center where he oversaw the comprehensive clinical models supporting adults with developmental disabilities and youth with histories of abuse, abandonment and disabilities.  Prior to that, he was the Director of Clinical Residential Services at South Middlesex Opportunity Council and a Program Director for Wayside Youth and Family Support Network.

 “I am honored and excited for the opportunity to join Venture’s team of dedicated people that are working hard to support some of the most vulnerable and at risk people in the state.” said Hyland.  “I’m also looking forward to working with our partners, board of directors, funders, and communities across the Commonwealth while upholding Venture’s solid reputation and commitment to people with disabilities and their families.”

“Mike’s strong commitment to ensuring people with disabilities have access to the opportunities they deserve coupled with his ability to lead innovation and growth initiatives make him a great addition to the Venture team.” said Donna Peters, President of the Board of Directors.  

Hyland earned his Master’s in Social Work and his Bachelor of Arts in Mass Communications from Boston College.

Co-CEO --
Co-CEO Term Start --
Co-CEO Email --
Co-CEO Experience

Former CEOs and Terms

Name Start End
Mr Michael W Coughlin Jan 2013 Oct 2013
Bonita J Keefe-Layden Oct 1977 Aug 2012

Senior Staff

Name Title Experience/Biography
Tiffany Breau Vice President of Facilities & Information Technology Tiffany, who has been with the agency since 2002, oversees property management for the organization's Sturbridge headquarters and day program, its day program in Leominster, and the 44 residences it operates from western Massachusetts to suburban Boston. She also coordinates communications and technology among all of Venture's properties. She previously worked as the Executive Assistant to the agency's CEO.
Dorothy Cote Executive Vice President & Chief Financial Officer Dot has been with the agency for more than 30 years, and most recently served as interim President and CEO while the agency's Board of Directors undertook a nationwide search for a new Chief Executive Officer. She was promoted to Executive Vice President in January 2013. Dot began working at Venture in 1982, and has overseen its growth from a small, regional nonprofit to a $32 million agency with a statewide presence.
Kevin Hughes Vice President of Day Services  Kevin is responsible for the creation and implementation of innovative programming to ensure individuals receive access to opportunity at their community day program. Previously, Kevin worked as a Behavior Analyst for the agency. He holds a Bachelor of Science in Psychology from Bridgewater State University and a Master of Arts in Clinical Psychology from the University of Massachusetts at Dartmouth. He completed further post graduate work at Western New England University in Springfield, Massachusetts in order to fulfill the requirements necessary to receive his Board Certified Behavior Analyst Certificate.
Bruce Leger Vice President of Human Resources & Professional Development Bruce joined the agency's staff in 1981 as a Residential House Manager and has since held numerous positions within the agency. Bruce holds a Bachelor of Arts from Boston College and a Master of Business Administration from Anna Maria College in Paxton, Massachusetts. He currently serves on the Board of Directors for the Employers Association of the Northeast. He also served on the Board of Directors for the Central Massachusetts Agency on Aging for six years. During his tenure, he served as a Board Member, Vice President, and President for two year-long terms.
Kerrie Mason Vice President of Marketing Kerrie has been working as the marketing director for Venture since 2004. In October 2013, she was promoted to Vice President of Marketing. Kerrie is responsible for community relations, producing printed marketing materials, advertising, communications, and managing the organization's social media presence. Kerrie also spearheaded a major rebranding process to produce a new name, logo, and mission statement for the organization. Prior to her position at Venture, she worked as a Marketing & Events Manager for the Public House Historic Inn in Sturbridge, Massachusetts and as a Channel Marketing Manager for Digital Equipment Corporation in Acton, Massachusetts. Kerrie holds a Bachelor of Arts in Marketing from Westfield State University.
Kyle Murray Vice President of Quality Assurance & Clinical Services Kyle is responsible for implementing an effective, continuous improvement plan that will ensure the health and safety of individuals supported by Venture. Murray brings 20 years of extensive experience to the organization and a sound history of overseeing clinical services for various human services populations. He most recently served as the Director of Neuro-Behavioral Services at the Neuro Rehab Center in Worcester, where he oversaw a department that supported individuals with traumatic brain injuries and mental health concerns. Prior to that, he was the Director of Residential Services as Aditus, Inc., a Program Director at Brightside for Children and Families, and the Director of Behavioral Services at Options Unlimited. Kyle earned a Bachelor of Arts in Psychology from Quinnipiac University in Hamden, Connecticut and a Master of Science in Counseling Psychology from Capella University.
Melissa White Vice President of Residential Services Melissa has been working as a management professional in the nonprofit sector for more than 25 years. Her expertise in human service management, strategic planning, human resource administration, quality improvement, community engagement, and board development make her a vital part of the team at Venture. She has been with the agency for seven years, where she began as the Assistant Director of Residential Services. Melissa earned a Bachelor of Science from Becker College in Leicester, Massachusetts and a Master of Public Administration in Healthcare Management from Anna Maria College in Paxton, Massachusetts. She also holds certificates in Human Resource Administration, Long Term Care Management, and Volunteer Management.


Award Awarding Organization Year
-- -- --


Affiliation Year
-- --
Member of state association of nonprofits? Yes
Name of state association Massachusetts Nonprofit Network

External Assessments and Accreditations

External Assessment or Accreditation Year
Commission on Accreditation of Rehabilitation Facilities (CARF) - Adult Day Services - 3 year 2010



CEO/Executive Director/Board Comments


Foundation Comments


Staff Information

Number of Full Time Staff 447
Number of Part Time Staff 216
Number of Volunteers 30
Number of Contract Staff 0
Staff Retention Rate % 81%

Staff Demographics

Ethnicity African American/Black: 348
Asian American/Pacific Islander: 3
Caucasian: 265
Hispanic/Latino: 16
Native American/American Indian: 1
Other: 0
Other (if specified): 0
Gender Female: 334
Male: 299
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? Under Development
Organization has Strategic Plan? Under Development
Years Strategic Plan Considers 5
Management Succession Plan Under Development
Business Continuity of Operations Plan No
Organization Policies And Procedures Yes
Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy No
Directors and Officers Insurance Policy Yes
State Charitable Solicitations Permit --
State Registration --

Risk Management Provisions


Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually


Board Chair Mrs. Donna Peters
Board Chair Company Affiliation None
Board Chair Term Jan 2014 -
Board Co-Chair --
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Mrs. Kathleen Charette Thompson Public Schools Voting
Mrs. Andrea Cropley Southbridge Board of Education Voting
Mrs. Laurie Downes Elms College Voting
Mr. Carl Ekman Charlton Police Department Voting
Mr. Paul Kolesnikovas Law Office of Paul Kolesnikovas Voting
Mrs. Patricia Lamoureux Community Volunteer Voting
Mrs. Patricia Nylin Retired - Board of Education Voting
Mrs. Donna Peters Community Volunteer Voting
Mr. Richard Whitney American Optical Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 8
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 6
Male: 3
Not Specified 0

Board Information

Board Term Lengths 3
Board Term Limits --
Board Meeting Attendance % --
Written Board Selection Criteria No
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 90%
Percentage of In-Kind Contributions --
Constituency Includes Client Representation Yes

Standing Committees


CEO/Executive Director/Board Comments


Foundation Comments



Revenue vs. Expense ($000s)

Expense Breakdown 2014 (%)

Expense Breakdown 2013 (%)

Expense Breakdown 2012 (%)

Fiscal Year July 01, 2012 to June 30, 2013
Projected Income $24,404,732.00
Projected Expense $23,979,372.00
Form 990s

2014 990

2013 990

2012 990

2011 990

2010 990

2009 990

2008 990

Audit Documents

2014 Audit

2013 Audit

2012 Audit

2011 Audit

2010 Audit

2009 Audit

IRS Letter of Exemption

IRS Letter of Determination

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2014 2013 2012
Total Revenue $28,035,111 $25,237,533 $23,493,484
Total Expenses $26,841,046 $24,505,671 $22,986,211

Prior Three Years Revenue Sources

Fiscal Year 2014 2013 2012
Foundation and
Corporation Contributions
-- -- --
Government Contributions $25,779,348 $21,052,519 $19,680,097
    Federal -- -- --
    State $20,783,836 $18,374,160 $17,251,218
    Local -- -- --
    Unspecified $4,995,512 $2,678,359 $2,428,879
Individual Contributions $196,089 $74,966 $158,076
Indirect Public Support -- -- --
Earned Revenue $1,903,486 $3,958,265 $3,423,365
Investment Income, Net of Losses $6,631 $8,873 $4,215
Membership Dues -- -- --
Special Events -- -- --
Revenue In-Kind -- -- --
Other $149,557 $142,910 $227,731

Prior Three Years Expense Allocations

Fiscal Year 2014 2013 2012
Program Expense $24,137,311 $21,774,892 $20,204,303
Administration Expense $2,283,466 $2,200,851 $2,206,416
Fundraising Expense $420,269 $529,928 $575,492
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 1.04 1.03 1.02
Program Expense/Total Expenses 90% 89% 88%
Fundraising Expense/Contributed Revenue 2% 3% 3%

Prior Three Years Assets and Liabilities

Fiscal Year 2014 2013 2012
Total Assets $19,419,898 $18,605,128 $18,044,932
Current Assets $5,293,703 $3,210,511 $14,796,197
Long-Term Liabilities $8,377,027 $8,805,363 $9,204,799
Current Liabilities $2,370,853 $2,321,812 $2,094,042
Total Net Assets $8,672,018 $7,477,953 $6,746,091

Prior Three Years Top Three Funding Sources

Fiscal Year 2014 2013 2012
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value --
Spending Policy --
Percentage(If selected) --
Credit Line Yes
Reserve Fund No
How many months does reserve cover? --

Capital Campaign

Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? --

Short Term Solvency

Fiscal Year 2014 2013 2012
Current Ratio: Current Assets/Current Liabilities 2.23 1.38 7.07

Long Term Solvency

Fiscal Year 2014 2013 2012
Long-term Liabilities/Total Assets 43% 47% 51%

CEO/Executive Director/Board Comments


Foundation Comments

Financial summary data in the charts and graphs above is per the organization's audited financials. Contributions from foundations and corporations are listed under individuals when the breakout was not available.


The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.

1. What is your organization aiming to accomplish?

Venture Community Services is committed to providing compassionate, person-centered services that assist individuals with disabilities and their families in reaching their goals in their community of choice. As leaders in our industry, our mission is to empower not only the individual, but the lives of those who care for them. When we are responsive to the needs of those we support, we foster a more clear vision of what is possible, enabling us to continually develop creative strategies, programs, and resources that create and sense of self-awareness and pride born from accomplishment. We are committed to this mission because we believe everyone deserves opportunity and respect. We look beyond disabilities and set our focus on capabilities. Through our broad reach, services, and expertly trained professionals, we are committed to expanding possibilities in the care and offerings we provide. We believe it is our responsibility to take an innovative and visionary approach that empowers and assists individuals and their families. 

Venture defines success through the bench marking of strategic goal accomplishment, data analysis, staff orientation testing scores, staff evaluations, and satisfaction surveys completed by individuals served as well as their families and guardians. Venture also analyzes fiscal reports and overall implementation of the agency's strategic plan. The Quality Assurance department develops statistics from data collected and responds to challenges with the addition of new systems. Key staff members from the department meet regularly to review progress, identify concerns, and resolve issues that require action. Venture also greatly values the input of the individuals supported. The agency also has an active Human Rights Committee that conducts site visits and reviews behavior plans. Venture defines success through the progress of the individuals supported - physical, mental, and emotional health, positive experiences, effective integration into the community, increased independence, and the accomplishment of personal goals.  

2. What are your strategies for making this happen?

We are setting the standard in individualized care. We strongly believe that professional development is necessary for professional and personal growth, which is why we provide continuous education and training opportunities that enrich our employees and improve their skills. Additionally, our personalized approach focuses on goals that emphasize the individuality of each person we support. We provide opportunities that help each individual to live their best life. We are devoted to helping those we support navigate the path toward achieving self-determination and their maximum level of independence. 

We are also invested in innovation. From individualized support to cutting-edge facilities, we are committed to continuous improvement through innovative practices and a visionary approach. We are always exploring new treatment options for people with disabilities - this is just one example of our commitment to groundbreaking levels of care.
We empower people to live in and be a part of the fabric of the communities we serve, which is why we encourage and advance partnerships within a community that support and perpetuate our mission and vision to provide a comprehensive range of programs, essential services, and support to individuals and their families.  

3. What are your organization’s capabilities for doing this?

Venture has a long history of success in opening and operating impressive group homes and continues to increase the number of programs offered to accommodate significant growth. Over the years, the organization has continued to develop new programs that promote independence and a higher quality of life for individuals with disabilities. Venture has forged successful and productive relationships with many offices of the Department of Developmental Services and has a history of collaboratively with service coordinators to provide the best support possible. Venture currently operates 43 community residences, two community day programs, and services such as supported employment and shared living across Massachusetts, providing services to more than 270 individuals. Additionally, all direct support professionals are trained extensively - Venture provides 60 hours of training to its newly hired employees, which focuses on providing behavioral, medical, and therapeutic supports. Venture employs nearly 700 people, many of whom have ten or more years of experience working with this population. 

4. How will your organization know if you are making progress?


5. What have and haven’t you accomplished so far?