Share |

Venture Community Services (Rehabilitative Resources Incorporated)

 1 Picker Road
 Sturbridge, MA 01566
[P] (508) 347-8181
[F] (508) 3473149
Paige Mador
Facebook Twitter
 Printable Profile (Summary / Full)
EIN 04-2593315

LAST UPDATED: 12/10/2018
Organization DBA --
Former Names Rehabilitative Resources, Inc. (1999)
SCRRI (1991)
Organization received a competitive grant from the Boston Foundation in the past five years No



Mission StatementMORE »

Venture Community Services provides support to individuals facing diverse challenges through a compassionate and dedicated workforce using innovative practices that encourage independence, empowerment and opportunity.

Mission Statement

Venture Community Services provides support to individuals facing diverse challenges through a compassionate and dedicated workforce using innovative practices that encourage independence, empowerment and opportunity.

FinancialsMORE »

Fiscal Year July 01, 2017 to June 30, 2018
Projected Income $32,121,675.00
Projected Expense $30,934,685.00

ProgramsMORE »

  • Community-Based Residential Supports

Revenue vs. Expense ($000s)

Expense Breakdown 2017 (%)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Mission Statement

Venture Community Services provides support to individuals facing diverse challenges through a compassionate and dedicated workforce using innovative practices that encourage independence, empowerment and opportunity.

Background Statement

Venture Community Services was originally incorporated under the name South Central Massachusetts Rehabilitative Resources in 1975, following the movement toward community integration for people with developmental disabilities.  A group of citizens began their journey by fundraising for two years to purchase two properties that would serve as community-based residential programs for individuals transitioning out of institutional settings.  These two homes became the very first residential programs in Worcester County for people with disabilities transitioning from Belchertown State School.

After the success of their first two homes, the group decided to begin their own company and offer other services. The agency opened a group home in Webster, which became the first licensed adolescent group home in Massachusetts.  The agency also started the first family support in-home teaching program in Worcester County.

The agency continued to grow, opening more residential programs across the state.  In 1999, the agency shortened its name to Rehabilitative Resources, reflecting the expansion of its services across Massachusetts.  The organization continues to increase the number of programs offered to accommodate this growth and has been leading the way in designing and constructing handicapped-accessible homes.  Over the years, the organization has continued to develop new programs that promote independence and a higher quality of life for individuals with disabilities, such as employment support, adult day programs, transportation, and shared living case management.

 In January 2015, Rehabilitative Resources officially changed its name to Venture Community Services. This update represents the agency’s commitment to remaining an industry leader in providing compassionate and cutting edge supports to individuals and families across Massachusetts.

Impact Statement

Venture's most notable accomplishment in recent years was a hugely success re-naming and re-branding process, in which the organization changed its name from Rehabilitative Resources to Venture Community Services.  In 2015, the agency celebrated 40 years of service to individuals and families with disabilities. While our historical foundation is sound, our future will see a new dawn shaped by a visionary leadership team and supported by the core values of honesty, respect, integrity, innovation, and compassion.  Our ongoing commitment to innovative growth initiatives will ensure that individuals and their families have access to the opportunities they deserve.  Venture is also proud to have recently expanded the Quality Assurance department with the hiring of additional clinical and behavioral specialists, which offers more support to program participants and additional training opportunities for staff members.  Additionally, the agency now offers services to children with autism and other disabilities, including adaptive yoga, social skills groups, and family fun events.  
In addition to continuing to provide compassionate, person-centered services that assist individuals and families in reaching their goals, Venture has identified the following objectives:
1. Open additional community day programs to increase the safety net for individuals not currently receiving services
2. Expand autism services and education
3. Enhance our therapeutic yoga program by adding more instructors and teaching additional adaptive yoga classes
4. Encourage greater community involvement and meaningful integration for program participants
5. Enrich the agency's Mentor Program to encourage employee growth and provide career opportunities  

Needs Statement

The agency requests donations during its annual appeal each fall, but the need for financial support is year-round. Despite the agency's overwhelming success working with state funded contracts and Mass Health, there are still many items and experiences that state funding cannot possibly provide. State contracts only cover staffing and basic necessities for the individuals we serve, not the experiences that create a full and meaningful life. That is where our organization can step in - with valuable fundraising dollars, we are able to provide our participants with adaptive equipment and experiences that can enhance their quality of life, allow them to live in their community of choice, and create a spirit of inclusion among their peers.

Venture also seeks sponsorship for its annual events and invites members of the community to support the organization by attending.  Donations in-kind are also greatly appreciated, especially adaptive equipment and items for the organization's annual Giving Tree Program. 

CEO Statement

As we head toward the end of another year at Venture Community Services, we are continually reminded of how fortunate we are to have such a tremendous group of professionals doing incredibly important work. It really is every single day that someone at this agency does something amazing that improves the life of someone we support. Although the work is gratifying, it is also very challenging and we know that the agency’s success would be impossible without the dedication of our workforce. I would be remiss if I didn’t also mention the daily contributions of our administrative staff too. Each of the tireless professionals in our human resources, finance, and I.T. departments work hard every day to help Venture fulfill its mission across the agency… and the word “incredible” is entirely fitting for the men and women in our facilities department who work day and night to keep the many properties that Venture owns working properly.

Venture has continued to grow over the past year. We have opened a new home in Paxton and have purchased a home in Brockton so that we may expand services to people in that part of the state. We’ve also seen the census in our Uxbridge day program grow at a rate faster than we expected and we’ve been able to use that site to provide services to autistic children, programming that the agency offers free of charge to local families.

The year ahead will undoubtedly present Venture Community Services with many challenges and opportunities, and we remain ready for both. We’ll continue working with our business partners to prepare for managed care companies taking on a more prominent role in Massachusetts and we will do this is with an eye toward ensuring that everyone who needs services will be able to get them. The agency will also continue to take the lead in advocacy in an effort to expand programs and to support the vibrant and diverse workforce that is responsible for keeping so many people safe on a daily basis… and we will use our voice and speak loudly when any group is marginalized or discriminated against in any way.

Board Chair Statement

I understood at an early age how much of a need for services there was for individuals with disabilities and their families. When I began volunteering with children with developmental disabilities, I realized that they would need someone to advocate for them in the future to help them become productive members of their communities – and that is exactly what Venture Community Services does. When I was approached about joining the Board, I felt that it would be a great opportunity to give back.


Geographic Area Served

In a specific U.S. city, cities, state(s) and/or region.
Venture has residential and/or day service programs available in the following cities and towns in Massachusetts: Brockton, Medway, Dudley, Framingham, Worcester, Fitchburg, Sturbridge, Southbridge, Barre, Raynham, Dedham, Norton, Jefferson, Spencer, Brookfield, Leicester, Attleboro, Franklin, Paxton, Webster, Holden, Foxboro, Rutland, Leominster and Uxbridge. 

Organization Categories

  1. Human Services - Developmentally Disabled Services/Centers
  2. -
  3. -

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)



Community-Based Residential Supports

Venture is committed to providing options for community living. We recognize that every person we support is an individual with their own unique set of needs, interests, preferences and health concerns. Community living options for people with intellectual and developmental disabilities are far from one-size-fits-all. We offer barrier-free residences for individuals using wheelchairs or with other mobility issues. We offer medically-intensive group home settings for those who need specialized medical equipment and access to consistent skilled nursing care. Individuals in need of behavioral support can reside in homes with extra assistance from clinicians and benefit from Applied Behavior Analysis. While many individuals benefit from living with their peers in a highly supportive setting, others find a more independent living arrangement is the right fit. We also offer Shared Living case management – this year, six individuals living in our group homes reached their goal of increased independence and moved into Shared Living households. For those who are ready to live on their own, they can receive services from our Individualized Supports program, which helps people to live independently in the community with the help of a skilled and compassionate case worker to help them with challenges or concerns. This continuum of care allows us to provide residential services to a broad spectrum of individuals with unique needs that change throughout their lives.
Budget  --
Category  Human Services, General/Other
Population Served Adults
Program Short-Term Success  Successful integration into the community 
Program Long-Term Success  Provide independence for adults with developmental disabilities while assisting them in integrating fully into their communities. 
Program Success Monitored By  State audits as well as client and guardian satisfaction surveys
Examples of Program Success  Successful operation of 46 community residences with satisfactory audits

CEO/Executive Director/Board Comments



CEO/Executive Director Mr. Michael Hyland
CEO Term Start Jan 2014
CEO Email
CEO Experience

Hyland brings 20 years of extensive experience to Venture and a sound history of nonprofit leadership, advocating for people of all abilities and the direct care staff that support them.  He most recently served as the Vice President of Adult Programs at Kennedy – Donovan Center where he oversaw the comprehensive clinical models supporting adults with developmental disabilities and youth with histories of abuse, abandonment and disabilities.  Prior to that, he was the Director of Clinical Residential Services at South Middlesex Opportunity Council and a Program Director for Wayside Youth and Family Support Network.

 “I am honored and excited for the opportunity to join Venture’s team of dedicated people that are working hard to support some of the most vulnerable and at risk people in the state.” said Hyland.  “I’m also looking forward to working with our partners, board of directors, funders, and communities across the Commonwealth while upholding Venture’s solid reputation and commitment to people with disabilities and their families.”

“Mike’s strong commitment to ensuring people with disabilities have access to the opportunities they deserve coupled with his ability to lead innovation and growth initiatives make him a great addition to the Venture team.” said Donna Peters, President of the Board of Directors.  

Hyland earned his Master’s in Social Work and his Bachelor of Arts in Mass Communications from Boston College.

Co-CEO --
Co-CEO Term Start --
Co-CEO Email --
Co-CEO Experience

Former CEOs and Terms

Name Start End
Mr Michael W Coughlin Jan 2013 Oct 2013
Bonita J Keefe-Layden Oct 1977 Aug 2012

Senior Staff

Name Title Experience/Biography
Tiffany Breau Vice President of Facilities & Information Technology Tiffany, who has been with the agency since 2002, oversees property management for the organization's Sturbridge headquarters and day program, its day program in Leominster, and the 44 residences it operates from western Massachusetts to suburban Boston. She also coordinates communications and technology among all of Venture's properties. She previously worked as the Executive Assistant to the agency's CEO.
Dorothy Cote Executive Vice President & Chief Financial Officer Dot has been with the agency for more than 30 years, and most recently served as interim President and CEO while the agency's Board of Directors undertook a nationwide search for a new Chief Executive Officer. She was promoted to Executive Vice President in January 2013. Dot began working at Venture in 1982, and has overseen its growth from a small, regional nonprofit to a $32 million agency with a statewide presence.
Kevin Hughes Vice President of Day Services  Kevin is responsible for the creation and implementation of innovative programming to ensure individuals receive access to opportunity at their community day program. Previously, Kevin worked as a Behavior Analyst for the agency. He holds a Bachelor of Science in Psychology from Bridgewater State University and a Master of Arts in Clinical Psychology from the University of Massachusetts at Dartmouth. He completed further post graduate work at Western New England University in Springfield, Massachusetts in order to fulfill the requirements necessary to receive his Board Certified Behavior Analyst Certificate.
Kathleen Laplante Vice President of Health Services --
Bruce Leger Vice President of Human Resources & Professional Development --
Kerrie Mason Vice President of Marketing Kerrie has been working as the marketing director for Venture since 2004. In October 2013, she was promoted to Vice President of Marketing. Kerrie is responsible for community relations, producing printed marketing materials, advertising, communications, and managing the organization's social media presence. Kerrie also spearheaded a major rebranding process to produce a new name, logo, and mission statement for the organization. Prior to her position at Venture, she worked as a Marketing & Events Manager for the Public House Historic Inn in Sturbridge, Massachusetts and as a Channel Marketing Manager for Digital Equipment Corporation in Acton, Massachusetts. Kerrie holds a Bachelor of Arts in Marketing from Westfield State University.
Kyle Murray Vice President of Quality Assurance & Clinical Services Kyle is responsible for implementing an effective, continuous improvement plan that will ensure the health and safety of individuals supported by Venture. Murray brings 20 years of extensive experience to the organization and a sound history of overseeing clinical services for various human services populations. He most recently served as the Director of Neuro-Behavioral Services at the Neuro Rehab Center in Worcester, where he oversaw a department that supported individuals with traumatic brain injuries and mental health concerns. Prior to that, he was the Director of Residential Services as Aditus, Inc., a Program Director at Brightside for Children and Families, and the Director of Behavioral Services at Options Unlimited. Kyle earned a Bachelor of Arts in Psychology from Quinnipiac University in Hamden, Connecticut and a Master of Science in Counseling Psychology from Capella University.
Pamela Sampson Vice President of Community & Affiliate Services --


Award Awarding Organization Year
Employer of Choice Employers Association of the Northeast 2016
Top Workplace Worcester Business Journal 2015


Affiliation Year
Association of Developmental Disabilities Providers --
Chamber of Commerce --
Massachusetts Council of Human Service Providers --
Member of state association of nonprofits? Yes
Name of state association Massachusetts Nonprofit Network

External Assessments and Accreditations

External Assessment or Accreditation Year
Commission on Accreditation of Rehabilitation Facilities (CARF) - Adult Day Services - 3 year 2010


Central Community Health Partnership 

CEO/Executive Director/Board Comments


Foundation Comments


Staff Information

Number of Full Time Staff 437
Number of Part Time Staff 295
Number of Volunteers 30
Number of Contract Staff 0
Staff Retention Rate % 81%

Staff Demographics

Ethnicity African American/Black: 402
Asian American/Pacific Islander: 4
Caucasian: 307
Hispanic/Latino: 18
Native American/American Indian: 1
Other: 0
Other (if specified): 0
Gender Female: 393
Male: 339
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? Under Development
Organization has Strategic Plan? Under Development
Years Strategic Plan Considers 5
Management Succession Plan Yes
Business Continuity of Operations Plan Yes
Organization Policies And Procedures Yes
Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes
State Charitable Solicitations Permit Yes
State Registration Yes

Risk Management Provisions

Automobile Insurance
Directors and Officers Policy
Workers Compensation and Employers' Liability
Special Event Liability
Commercial General Liability
Improper Sexual Conduct/Sexual Abuse
Workplace Violence
General Property Coverage and Professional Liability

Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually


Board Chair Mrs. Donna Peters
Board Chair Company Affiliation None
Board Chair Term Jan 2014 -
Board Co-Chair --
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Mrs. Kathleen Charette Thompson Public Schools Voting
Mrs. Andrea Cropley Southbridge Board of Education Voting
Mrs. Laurie Downes Elms College Voting
Mr. Carl Ekman Charlton Police Department Voting
Ms. Gail Fanning Community Volunteer Voting
Mr. Paul Kolesnikovas Law Office of Paul Kolesnikovas Voting
Mrs. Patricia Lamoureux Community Volunteer Voting
Mrs. Donna Peters Community Volunteer Voting
Mr. Richard Whitney American Optical Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 8
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 6
Male: 3
Not Specified 0

Board Information

Board Term Lengths 3
Board Term Limits --
Board Meeting Attendance % --
Written Board Selection Criteria No
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 90%
Percentage of In-Kind Contributions --
Constituency Includes Client Representation Yes

Standing Committees

  • Finance
  • Program / Program Planning

CEO/Executive Director/Board Comments


Foundation Comments



Revenue vs. Expense ($000s)

Expense Breakdown 2017 (%)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Fiscal Year July 01, 2017 to June 30, 2018
Projected Income $32,121,675.00
Projected Expense $30,934,685.00
Form 990s

2017 Form 990

2016 Form 990

2015 Form 990

2014 990

2013 990

2012 990

2011 990

2010 990

2009 990

2008 990

Audit Documents

2017 Audit

2016 Audit

2015 Audit

2014 Audit

2013 Audit

2012 Audit

2011 Audit

2010 Audit

2009 Audit

IRS Letter of Exemption

IRS Letter of Determination

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2017 2016 2015
Total Revenue $33,978,698 $32,579,882 $30,769,616
Total Expenses $32,380,246 $31,374,830 $29,246,464

Prior Three Years Revenue Sources

Fiscal Year 2017 2016 2015
Foundation and
Corporation Contributions
-- -- --
Government Contributions $0 $0 $0
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified -- $0 $0
Individual Contributions $83,339 $46,382 $9,787
Indirect Public Support -- $0 $0
Earned Revenue $33,732,809 $32,393,507 $30,421,154
Investment Income, Net of Losses $754 $564 $382
Membership Dues -- $0 $0
Special Events $-12,145 $-1,243 $33,038
Revenue In-Kind -- -- --
Other $173,941 $140,672 $305,255

Prior Three Years Expense Allocations

Fiscal Year 2017 2016 2015
Program Expense $29,033,204 $28,114,005 $26,254,549
Administration Expense $3,343,755 $3,260,825 $2,985,437
Fundraising Expense $3,287 $0 $6,478
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 1.05 1.04 1.05
Program Expense/Total Expenses 90% 90% 90%
Fundraising Expense/Contributed Revenue 5% 0% 15%

Prior Three Years Assets and Liabilities

Fiscal Year 2017 2016 2015
Total Assets $25,877,636 $23,335,743 $21,112,465
Current Assets $10,349,383 $8,996,365 $8,119,560
Long-Term Liabilities $9,705,304 $8,764,431 $7,789,518
Current Liabilities $3,251,265 $3,248,697 $3,205,384
Total Net Assets $12,921,067 $11,322,615 $10,117,563

Prior Three Years Top Three Funding Sources

Fiscal Year 2017 2016 2015
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value --
Spending Policy --
Percentage(If selected) --
Credit Line Yes
Reserve Fund No
How many months does reserve cover? --

Capital Campaign

Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? --

Short Term Solvency

Fiscal Year 2017 2016 2015
Current Ratio: Current Assets/Current Liabilities 3.18 2.77 2.53

Long Term Solvency

Fiscal Year 2017 2016 2015
Long-term Liabilities/Total Assets 38% 38% 37%

CEO/Executive Director/Board Comments


Foundation Comments

Financial summary data in the charts and graphs above is per the organization's IRS Form 990s. Contributions from foundations and corporations are listed under individuals when the breakout was not available.


Other Documents

No Other Documents currently available.


The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.

1. What is your organization aiming to accomplish?

Venture Community Services is committed to providing compassionate, person-centered services that assist individuals with disabilities and their families in reaching their goals in their community of choice. As leaders in our industry, our mission is to empower not only the individual, but the lives of those who care for them. When we are responsive to the needs of those we support, we foster a more clear vision of what is possible, enabling us to continually develop creative strategies, programs, and resources that create and sense of self-awareness and pride born from accomplishment. We are committed to this mission because we believe everyone deserves opportunity and respect. We look beyond disabilities and set our focus on capabilities. Through our broad reach, services, and expertly trained professionals, we are committed to expanding possibilities in the care and offerings we provide. We believe it is our responsibility to take an innovative and visionary approach that empowers and assists individuals and their families. 

Venture defines success through the bench marking of strategic goal accomplishment, data analysis, staff orientation testing scores, staff evaluations, and satisfaction surveys completed by individuals served as well as their families and guardians. Venture also analyzes fiscal reports and overall implementation of the agency's strategic plan. The Quality Assurance department develops statistics from data collected and responds to challenges with the addition of new systems. Key staff members from the department meet regularly to review progress, identify concerns, and resolve issues that require action. Venture also greatly values the input of the individuals supported. The agency also has an active Human Rights Committee that conducts site visits and reviews behavior plans. Venture defines success through the progress of the individuals supported - physical, mental, and emotional health, positive experiences, effective integration into the community, increased independence, and the accomplishment of personal goals.  

2. What are your strategies for making this happen?

We are setting the standard in individualized care. We strongly believe that professional development is necessary for professional and personal growth, which is why we provide continuous education and training opportunities that enrich our employees and improve their skills. Additionally, our personalized approach focuses on goals that emphasize the individuality of each person we support. We provide opportunities that help each individual to live their best life. We are devoted to helping those we support navigate the path toward achieving self-determination and their maximum level of independence.  We are also invested in innovation. From individualized support to cutting-edge facilities, we are committed to continuous improvement through innovative practices and a visionary approach. We are always exploring new treatment options for people with disabilities - this is just one example of our commitment to groundbreaking levels of care.  We empower people to live in and be a part of the fabric of the communities we serve, which is why we encourage and advance partnerships within a community that support and perpetuate our mission and vision to provide a comprehensive range of programs, essential services, and support to individuals and their families.  

3. What are your organization’s capabilities for doing this?

Venture has a long history of success in opening and operating impressive group homes and continues to increase the number of programs offered to accommodate significant growth. Over the years, the organization has continued to develop new programs that promote independence and a higher quality of life for individuals with disabilities. Venture has forged successful and productive relationships with many offices of the Department of Developmental Services and has a history of collaboratively with service coordinators to provide the best support possible. Venture currently operates 43 community residences, two community day programs, and services such as supported employment and shared living across Massachusetts, providing services to more than 270 individuals. Additionally, all direct support professionals are trained extensively - Venture provides 60 hours of training to its newly hired employees, which focuses on providing behavioral, medical, and therapeutic supports. Venture employs nearly 700 people, many of whom have ten or more years of experience working with this population. 

4. How will your organization know if you are making progress?


5. What have and haven’t you accomplished so far?