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Boston Rescue Mission, Inc.

 PO Box 120069
 Boston, MA 02112
[P] (617) 338-9000
[F] (617) 482-6623
Eric Grenfell-Muir
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 Printable Profile (Summary / Full)
EIN 04-2104726

LAST UPDATED: 12/17/2018
Organization DBA --
Former Names Merrimac Mission (1974)
Organization received a competitive grant from the Boston Foundation in the past five years No



Mission StatementMORE »

  • To offer resources that prevent and end homelessness.
  • To support the recovery, health, faith, and independence of those who have a history of substance abuse, incarceration, and homelessness.
  • To raise awareness about the root causes of these life risks.
  • To serve everyone with respect, integrity, and grace.
  • To continue to learn, grow, and excel in our services.
  • To be good stewards of the resources entrusted to us by our supporters.
  • To reflect the teachings of Jesus and the love of God in all we do.

Mission Statement

  • To offer resources that prevent and end homelessness.
  • To support the recovery, health, faith, and independence of those who have a history of substance abuse, incarceration, and homelessness.
  • To raise awareness about the root causes of these life risks.
  • To serve everyone with respect, integrity, and grace.
  • To continue to learn, grow, and excel in our services.
  • To be good stewards of the resources entrusted to us by our supporters.
  • To reflect the teachings of Jesus and the love of God in all we do.

FinancialsMORE »

Fiscal Year July 01, 2018 to June 30, 2019
Projected Income $3,778,305.00
Projected Expense $3,609,173.00

ProgramsMORE »

  • Emergency Overnight Shelter programs
  • Outpatient Counseling Center
  • Residential Recovery Programs
  • Safe & Healthy Program
  • Safe Haven Veterans Program

Revenue vs. Expense ($000s)

Expense Breakdown 2017 (%)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Mission Statement

  • To offer resources that prevent and end homelessness.
  • To support the recovery, health, faith, and independence of those who have a history of substance abuse, incarceration, and homelessness.
  • To raise awareness about the root causes of these life risks.
  • To serve everyone with respect, integrity, and grace.
  • To continue to learn, grow, and excel in our services.
  • To be good stewards of the resources entrusted to us by our supporters.
  • To reflect the teachings of Jesus and the love of God in all we do.

Background Statement

Founded in 1899, the Boston Rescue Mission provides community-based programs that focus on preventing and ending homelessness. When its doors first opened in a vacant old bar on Merrimac Street, the Mission was described as a “bar-room transformed into a life-saving station”. Today, the Boston Rescue Mission, now located in the Downtown Crossing area of Boston, retains its core vision of transforming the lives of at-risk individuals in the Greater Boston area.
Our integrated services approach not only meets the basic and immediate needs of our clients, but also seeks long-term solutions to ending the cycles of poverty, recidivism, and substance abuse. We offer emergency, short-term, and long-term assistance that ranges from shelter to legal services referrals to group therapy. We also provide free residential programs, intensive case management, and job development. In our residential programs, we move beyond emergency shelter and meals and challenge residents to confront the root causes of their situations.
Our programs work with individuals who are transitioning out of the prison system, detox centers, or street living. Our goal is to address individuals’ physical, emotional, and spiritual issues to ultimately provide the homeless and the poor with the support, training, and resources necessary to sustain independent living for a lifetime.

Impact Statement

Recent Accomplishments
1. Added 70 new emergency overnight shelter beds for women and men who are struggling on the streets.
2. Welcomed displaced guests from the closed Pilgrim shelter in Dorchester.
3. Added more health care services for those in need.
 Goals for the future
1. Increase transitional and emergency shelter bed capacity of programs across populations.
2. Continue to provide nourishing meals to those who are hungry and in need of food pantry distributions
3. Provide life-transforming care for adults recovering from alcohol and drug abuse disorder 

Needs Statement

Needy women and men in Greater Boston come to us for food, a warm and safe bed, guidance through recovery from addiction, job training, and services for veterans.
Most of our services are provided to guests free of charge. Your support of any and all of these programs can provide hope to the downcast and stabilize people who are living on the edge.
In particular, we are always thankful for volunteers, financial donations, and accessories for the cold weather, such as: hats, gloves, and mittens. A list of our current needs can be found online at For further questions, please contact

CEO Statement

People often see homelessness as something caused in adults by laziness, recklessness or even conscious choice. In reality, an individual's descent into the world of homelessness often begins very early in life. It may be caused by the death of a loved one, a family history of substance abuse or violence, mental illness, lack of affordable housing or inadequate public policies. Whatever the chain of events that leads to a person's homelessness, it is clear that long-term solutions to the problem require long-term commitment and genuine compassion. As people enter the Kingston House, food and shelter are their most obvious needs. After serving these needs, we attempt to address deeper issues within our guests' lives.

Our guests are men and women representing a wide variety of ethnic, cultural and religious backgrounds. Some are young, others elderly. Some are victims of fires or perhaps job loss, others come from broken or abusive families or have fallen into the insidious trap of substance abuse. Regardless of the circumstances, we at the Boston Rescue Mission care about each and every person who comes through our door and see in their faces not only who they are and where they've been but also who they can become. The journey back from homelessness is a difficult one that requires courage, understanding, and support. We invite you to become a miracle maker by standing alongside the men and women of the Boston Rescue Mission.

Board Chair Statement


Geographic Area Served

In a specific U.S. city, cities, state(s) and/or region.
City of Boston- Citywide (Indiv. neighborhoods also listed)
City of Boston- Charlestown
City of Boston- Chinatown/ Leather District
City of Boston- North Dorchester
City of Boston- South Dorchester
City of Boston- Downtown
City of Boston- East Boston
City of Boston- Hyde Park
City of Boston- Mattapan
City of Boston- Mission Hill
City of Boston- Roslindale
City of Boston- Roxbury
City of Boston- South Boston
City of Boston- West Roxbury
Our main residential facility is located at 39 Kingston Street, in the Downtown Crossing area of Boston. We serve individuals from downtown Boston, and surrounding neighborhoods, which includes, but is not limited to: Dorchester, South Boston, and Roxbury. Our Safe Haven Veterans facility is located on Humboldt Avenue in Dorchester, Massachusetts.

Organization Categories

  1. Housing, Shelter - Temporary Housing
  2. Human Services - Homeless Services/Centers
  3. Mental Health & Crisis Intervention - Substance Abuse Dependency, Prevention & Treatment

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)



Emergency Overnight Shelter programs

The Mission's emergency overnight shelter programs provide basic needs for adult women and men who are living without homes. Guests arrive in the evening for dinner, have access to showers, case management services, medical care, and referrals to outside services. Breakfast is served in the morning before guests leave for the day. 
Budget  --
Category  Human Services, General/Other Services for the Homeless
Population Served Adults Homeless Alcohol, Drug, Substance Abusers
Program Short-Term Success  After successfully serving dozens of women and men in a seasonal emergency overnight shelter last year, we added more emergency beds for women and men this past season. From January through mid April, we filled the house to capacity most nights. Though the winter cold has ended, we are still in July serving the same number of people in need as we did two winters ago!
Program Long-Term Success  Part of our success as a program has been our consistency--decasdes of helping those who have lost jobs, homes, relationships with parents, spouses, and children find stable, healthy homes to rebuild their lives. Since most people only experience brief episodes of homelessness, our presence in the downtown community acts as a beacon of safety for those who need it.
Program Success Monitored By  --
Examples of Program Success  Our ultimate success is helping to heal people of the root causes of their homelessness. The emergency overnight shelter program is a first step toward healing--a place where a person can shelter from the crisis surrounding them with food, shelter, basic care, and guidance toward resources for deeper healing. A wonderful success story is the woman who arrives in the shelter fleeing a troubled situation, stays a few nights, and finds a safe transitional situation while she evaluates her options. Many men will come to the shelter and continue to work during the day while waiting for a housing unit to become available. Once that unit opens, that person can move in, and be homeless no more!

Outpatient Counseling Center

The Outpatient Counseling program provides individual and group counseling to individuals struggling with substance use disorders and dependence on an outpatient basis. Individuals are provided with clinical and support services to address issues pertinent to maintaining sobriety. These services include the following:

-  Day treatment services

- Individual, family, and group counseling

- Case management and referrals to address personal needs

- Client education related to sobriety, medical and mental health

- Client education related to transmission of infectious diseases (i.e. TB, HIV/AIDS, Hepatitis, STDs)

- Client education related to smoking cessation

- Client education related to anger management

- Aftercare/transition planning

There are currently three participants in the Outpatient Counseling Program; however, the Rescue Mission plans to eventually have the program operating with fifteen clients. Outpatient clients commit to a four week program (Monday-Friday,) with three meetings a day.

Budget  $359,729.00
Category  Mental Health, Substance Abuse Programs, General/other Outpatient Substance Abuse Treatment
Population Served Adults Alcohol, Drug, Substance Abusers At-Risk Populations
Program Short-Term Success 
- Client has maintained at least 30 days of abstinence from substance use.

- Client does not exhibit any substance withdrawal symptoms.
Program Long-Term Success 
- Client has demonstrated improvement of self-care skills.

- Client reports feeling comfortable and able to function independently and without support from the Center.
Program Success Monitored By  --
Examples of Program Success  - Program began in December 2012, so determinants of success are still pending.

Residential Recovery Programs

Within our Residential Recovery programs we provide comprehensive services to formerly homeless individuals with a history of substance abuse, criminal activity, and/or unemployment.

Our program has a low program member-to-staff ratio to build program members’ self-esteem and equip them with the tools and skills they need to achieve permanent self-sufficiency. Clients receive substance abuse treatment, mental health services, anger management treatment, employment assistance, job training, housing assistance, and financial management assistance. Program members also participate in classes on living independently, repairing broken relationships, and improving social skills.  

On average, there are 50 men and women being served through the Residential Recovery Programs every day. The length of our Post Detox Program is 60 days, however residents can transition into the Life Growth, New Directions, and On the Jobs Programs and stay at the Mission up to one year.

Budget  $2,494,467.00
Category  Mental Health, Substance Abuse Programs, General/other Residential Substance Abuse Treatment
Population Served Adults Alcohol, Drug, Substance Abusers Homeless
Program Short-Term Success 
  • Clients transition from the Post Detox program into our longer term residential recovery programs.

  • Clients obtain and follow through with referrals for legal, housing, medical, education, and job assistance.
Program Long-Term Success 
  • Clients obtain a stable financial and living environment.

  • Clients continue to attend AA/NA meetings to continue on their path to recovery.

  • Clients reestablish and rebuild broken relationships with family and friends.
Program Success Monitored By  --
Examples of Program Success 
  • Two of the current Boston Rescue Mission staff members were once clients of our residential programs.

  • One of the board members was once a client of our residential programs.

  • One of the current program members met his baby girl at the Rescue Mission.

Safe & Healthy Program

The Safe & Healthy program is an overnight shelter program providing a first step to leaving street life. Services include hot meals, toiletries, bathroom and shower facilities, access to case management services, and referrals as needed. 
Budget  $387,244.00
Category  Housing, General/Other
Population Served Adults Unemployed, Underemployed, Dislocated Poor,Economically Disadvantaged,Indigent
Program Short-Term Success 
  • To connect 75 percent of clients with case management during their stay in the shelter.

  • To transition five percent of clients into the BRM Outpatient Counseling Center.
Program Long-Term Success 
  • To transition 60 percent of clients into a stable housing environment or recovery program.

  • To help 50 percent of clients find employment.
Program Success Monitored By  --
Examples of Program Success 
  • An average of 35 percent of the clients per month transition to a stable housing environment or detoxification center.

  • An average of 20 percent of the clients per month found employment while staying in the shelter.

Safe Haven Veterans Program

The Safe Haven program is a ten-bed, short-term transitional housing program for veterans with current substance abuse and mental health issues located in Dorchester, Massachusetts. This is a pilot program and one of only four throughout the country.

Safe Haven provides a low-demand and non-intrusive environment designed to re-establish trust in the chronically homeless veteran and engage the veteran in needed treatment services. The ultimate goal is to facilitate a safe and healthy transition for the veterans into permanent housing within six months of admission.

The Safe Haven program is administered by the Veterans Administration (VA) in collaboration with the U.S. Department of Housing and Urban Development (HUD), the Massachusetts Housing and Shelter Alliance (MHSA) and the Boston Rescue Mission. Program candidates are screened extensively by the VA and referred to Safe Haven as space becomes available. The facility has been filled to capacity since it opened in September 2011.

Budget  $434,995.00
Category  Housing, General/Other Transitional Housing
Population Served Veterans Adults At-Risk Populations
Program Short-Term Success 
  • Help veterans obtain their available resources offered through the Veterans Administration within six months of staying at Safe Haven.
Program Long-Term Success 
  • To facilitate a safe and healthy transition for veterans into permanent housing.
Program Success Monitored By  --
Examples of Program Success 


  • Since the beginning of the program (September 2011) forty-four veterans have been served at Safe Haven.

  • Thirty-five have transitioned out of the program, and 28 individuals or 77 percent of those who transitioned have either obtained permanent housing or have sought a more suitable environment for themselves. 


CEO/Executive Director/Board Comments



CEO/Executive Director Reverend John Samaan
CEO Term Start Nov 1992
CEO Email
CEO Experience Reverend John Samaan has been President and CEO of Boston Rescue Mission since 1992. During his tenure at the Mission, the agency has expanded from a staff of two to a staff of fifty at its peak. Also, the quality of programs has been strengthened, and the number of clients served has increased dramatically. Rev. Samaan holds an MBA. He is also a graduate-level engineer. Before coming to Boston, he was vice president of the Union Rescue Mission of Los Angeles, California, overseeing a shelter that provided housing for some nine hundred homeless persons a day. For more than twenty years, Rev. Samaan has been involved in the leadership of organizations serving the poor in the United States and abroad. He has received recognition for his community efforts and work in empowering the poor and homeless, from Los Angeles Mayor Tom Bradley, Boston Mayor Thomas M. Menino, the Boston City Council, the Massachusetts State Senate and House of Representatives, Former President of the United States Bill Clinton, and Former Vice President of the United States Al Gore.
Co-CEO --
Co-CEO Term Start --
Co-CEO Email --
Co-CEO Experience --

Former CEOs and Terms

Name Start End
-- -- --

Senior Staff

Name Title Experience/Biography
Rev. John Samaan President & Chief Executive Officer --
Mr. Mike Way Executive Vice President of Programs --


Award Awarding Organization Year
-- -- --


Affiliation Year
Massachusetts Housing and Shelter Alliance (MHSA) 2013
Member of state association of nonprofits? Yes
Name of state association --

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --


SPAN—helps those who were recently incarcerated with resources and referrals

Ashburton Cafe---restaurant that intermittently employs clients who are referred

SA PA ---restaurant that intermittently employs clients who are referred

Consumer Credit Counseling agency---helps clients with credit issues (how to read report, repair credit, etc).

Legal Aid Society---helps clients to address/resolve legal issues

Impact---a resource for resume writing, resume posting, use of computer bank, job listings

Homestart---referrals to permanent housing, Rapid Re-housing funds

Boston Housing Authority---referrals to Section 8/low income permanent housing

St Francis House----Moving Ahead Program----Life skills program, also provides first 4 months rent for a client as they move into permanent housing

Health Care for the Homeless----medical services, psychiatric services

Department of Public Health---one on one counseling available


CEO/Executive Director/Board Comments


Foundation Comments


Staff Information

Number of Full Time Staff 12
Number of Part Time Staff 24
Number of Volunteers 2,000
Number of Contract Staff 0
Staff Retention Rate % --

Staff Demographics

Ethnicity African American/Black: 7
Asian American/Pacific Islander: 1
Caucasian: 24
Hispanic/Latino: 3
Native American/American Indian: 0
Other: 1
Other (if specified): Egyptian
Gender Female: 12
Male: 24
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? Under Development
Organization has Strategic Plan? Yes
Years Strategic Plan Considers 5
Management Succession Plan Yes
Business Continuity of Operations Plan --
Organization Policies And Procedures Yes
Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy --
State Charitable Solicitations Permit --
State Registration --

Risk Management Provisions


Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually


Board Chair Ms. Elizabeth Keeley
Board Chair Company Affiliation Women's Lunch Place
Board Chair Term July 2016 - June 2019
Board Co-Chair Mr. Scott Sargis
Board Co-Chair Company Affiliation The International Entrepreurship Center
Board Co-Chair Term July 2013 - June 2016

Board Members

Name Company Affiliations Status
Debra Brede D.K. Brede Investment Co., Inc. Voting
Pamela Feingold Eastern Bank Voting
Elizabeth Keeley Women's Lunch Place Voting
Reverend John Samaan Boston Rescue Mission Voting
Scott Sargis The International Entreprenuership Center Voting
James Westra Advent International Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
Rev. Roberto Colon Iglesia de la Comunidad --
Richard Csaplar Jr. Retired --
Finn Davis TSL Marketing --
Donna Goolkasian Community Volunteer --
Rev. Hurmon Hamilton Abundant Life Christian Fellowship --
Shlomie Heller Rebecca's Cafe --
Barry Hoffman Retired --
Rev. Dr. Renee Jackson Prison Fellowhship --
Caleb Loring III Essex Street Associates --
Dan McCarthy Pension Concepts, Inc. --
Rev. Mona McQueen-Dickerson Tonawanda Street Christian Sanctuary --
Meara Murphy Community Volunteer --
Bryan O'Brien Gap, Inc. --
Rev. Jack Pope Community Volunteer --
Jestina Richardson Retired --
Rev. Wesley Roberts People's Baptist Church --
Lindsay Tagerman Tagerman Wealth Management --
James Westra Advent International Corp. --
William Whitlock Whitlock Architects --

Board Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 5
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 1
Other (if specified): Egyptian
Gender Female: 3
Male: 3
Not Specified 0

Board Information

Board Term Lengths 3
Board Term Limits --
Board Meeting Attendance % --
Written Board Selection Criteria No
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions --
Constituency Includes Client Representation No

Standing Committees


CEO/Executive Director/Board Comments


Foundation Comments



Revenue vs. Expense ($000s)

Expense Breakdown 2017 (%)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Prior Three Years Revenue Sources

Fiscal Year 2017 2016 2015
Foundation and
Corporation Contributions
-- -- --
Government Contributions $1,307,791 $1,467,365 $1,441,515
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified $1,307,791 $1,467,365 $1,441,515
Individual Contributions $2,280,150 $2,404,316 $1,933,968
Indirect Public Support -- $0 --
Earned Revenue $693,446 $661,293 $644,086
Investment Income, Net of Losses $892,067 $557,960 $890,359
Membership Dues -- $0 --
Special Events -- $0 --
Revenue In-Kind -- -- $325,382
Other $107,865 $7,413 $58,955

Prior Three Years Expense Allocations

Fiscal Year 2017 2016 2015
Program Expense $2,530,587 $2,706,175 $2,654,206
Administration Expense $189,417 $158,983 $150,747
Fundraising Expense $406,853 $404,184 $448,116
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 1.69 1.56 1.63
Program Expense/Total Expenses 81% 83% 82%
Fundraising Expense/Contributed Revenue 11% 10% 13%

Prior Three Years Assets and Liabilities

Fiscal Year 2017 2016 2015
Total Assets $37,422,448 $32,339,930 $30,793,460
Current Assets $796,831 $994,749 $1,078,756
Long-Term Liabilities $154,700 $154,700 $154,700
Current Liabilities $956,794 $843,041 $729,022
Total Net Assets $36,310,954 $31,342,189 $29,909,738

Prior Three Years Top Three Funding Sources

Fiscal Year 2017 2016 2015
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value --
Spending Policy N/A
Percentage(If selected) --
Credit Line Yes
Reserve Fund Yes
How many months does reserve cover? 64.00

Capital Campaign

Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? --

Short Term Solvency

Fiscal Year 2017 2016 2015
Current Ratio: Current Assets/Current Liabilities 0.83 1.18 1.48

Long Term Solvency

Fiscal Year 2017 2016 2015
Long-term Liabilities/Total Assets 0% 0% 1%

CEO/Executive Director/Board Comments


Foundation Comments

Financial summary data in the charts and graphs above are per the organization's IRS Form 990s for FY17 and FY16 and per the audited financials for FY15. Contributions from foundations and corporations are listed under individuals when the breakout was not available.


Other Documents

No Other Documents currently available.


The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.

1. What is your organization aiming to accomplish?

The ultimate goal of the Boston Rescue Mission is to prevent and end homelessness for our residents and guests. We strive to transform and strengthen the lives of adult men and women, leading to rebuilding broken families and bring healing to struggling communities. When we see sober women and men graduate our programs with steady jobs, reconnect with families, and continue to lead sober and productive lives, we know we have achieved meaningful change in individuals and in the greater community.

2. What are your strategies for making this happen?

By providing meal programs free of charge to our residents and guests, we are giving people a break. A break from searching for their next meal; a break from choosing between rent, food, utilities, or medical needs. Nutritious food is also a stepping stone to other resources the Mission can provide for those in need.
Providing safe beds at no charge allows people a chance to focus on other personal needs, be they legal, medical, spiritual, or otherwise.
Our caring, accountable environment helps to guide people through the difficult work of relating to people in a healthy way. People deep into alcoholism or drug addiction can become isolated from family, friends, and eventually everyone. There is tremendous therapeutic value in having community members surrounding one another to share common experiences in a healthy manner.
Intensive programming and case management guide program members along their journey of transformation. Mission graduates return and share their successes, providing motivation and hope to continue the process.
Our spiritual offerings, while optional, provide a strong anchor for successful program completion. Program members may attend bible studies, church services, one-on-one counseling, and other events that meet people where they are on their faith journey.
Little by little, women and men find bits of success. They grow within, share their successes with others, and build a network of support that can guide them after graduating from their program. They transition to permanent housing or other programs, and their homelessness ends.

3. What are your organization’s capabilities for doing this?

Our greatest organizational assets are talented staff members, some of whom have served for 10 years or more. Our leadership team includes MBA, MSW, and LICSW degrees, as well as more than 75 years of human service experience.
Our careful budgeting protects Mission programs against major changes in levels of public funding, which can change even within a fiscal year. During the recession in 2008, we were able to keep Mission programs in place, continue to treat people in need, and even acquire another facility thanks to long term measures that ensure fiscal discipline on an organization level.
We partner with many community organizations to provide services, including Boston Health Care for the Homeless, Greater Boston Food Bank, Massachusetts Housing and Shelter Alliance (MHSA), Father Bill’s, Pine Street Inn, Project Place, Saint Francis House & Boston Public Health Commission to name a few. The individual expertise of these and other providers create a strong network of services that combine to bring many opportunities to those looking for help in greater Boston.

4. How will your organization know if you are making progress?

Each program has different metrics to signal success. In the case of meal programs, our metrics are simple--how much food did we distribute? We measure meals served (more than 126,000 in fiscal year 2018) or pounds of food received and distributed (just over 126,000 lbs in calendar year 2017). Because of our modest storage and serving spaces, we find limits to the amount of food we can serve in a day as a proportion of food storage space available. Our meal programs to the street community have no entry requirements, so we only track trends in meal distribution from year to year. They have been increasing modestly in the past few years.
In terms of emergency shelter, we're pleased to provide as many beds as will fit comfortably in our facility space. We lack dedicated case management resources for our emergency shelter program, so our quantitative indicators provide most of our data. We provided more than 43,000 bed nights overall in fiscal year 2018.
We serve around 300 men and women in our residential programs each year, and measure success based on the completion of our programs. For a newly clean and sober person in recovery, it's a big accomplishment simply to stay in a post detox program for 30 days! After completion, program members have the choice to enter our Life Growth program, transition to a program in another agency, or into permanent housing. After moving into our Life Growth program, we measure earned income for those who are ready to work, and successful transitions to their next step.

5. What have and haven’t you accomplished so far?

We’ve had success with a respite program for women and men who need regular (sometimes daily) medical care, but not enough care to warrant an inpatient hospital stay. Though this program is of very short duration, it's another bridge that provides time for people experiencing an episode of homeless to reach their next step in housing. For those who find themselves seeking medical care often, but haven't had experience with programs like ours, we offer another chance for people to transform their lives. 

Last year, we served more than 126,000 meals and provided more than 43,000 safe bed nights. Up to 70% of program members complete their programs successfully. When people find recovery and healing at the Mission, they become stronger. Stronger people become better citizens, reuniting with families and paying taxes. They graduate and move on, ending their homelessness, and become examples of success to others at risk of homelessness.

 As we continue to serve this challenging population, it's clear that people need services to address the root causes of homelessness. Simply housing people first, without critical services to address root causes of homelessness, simply moves problems from one place to another. The more attention paid to treatment, the more positive transformations we can see in the lives of women and men who are homeless.