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VNA Hospice Care Inc

 100 TradeCenter, G-500
 Woburn, MA 01801
[P] (781) 5692888
[F] (781) 569-2877
-- --
 Printable Profile (Summary / Full)
EIN 04-2658051

LAST UPDATED: 09/22/2014
Organization DBA VNA Hospice Care, Inc.
Former Names Hospice Care, Inc. (2007)
Organization received a competitive grant from the Boston Foundation in the past five years No



Mission StatementMORE »

VNA Hospice Care enhances the quality of life by providing comprehensive multdisciplinary services to those facing the challenges of life-limiting illness.

Mission Statement

VNA Hospice Care enhances the quality of life by providing comprehensive multdisciplinary services to those facing the challenges of life-limiting illness.

FinancialsMORE »

Fiscal Year Jan 01, 2012 to Dec 31, 2012
Projected Income $9,456,344.00
Projected Expense $8,153,081.00

ProgramsMORE »

  • Hospice Program

Revenue vs. Expense ($000s)

Expense Breakdown 2010 (%)

Expense Breakdown 2009 (%)

Expense Breakdown 2008 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Mission Statement

VNA Hospice Care enhances the quality of life by providing comprehensive multdisciplinary services to those facing the challenges of life-limiting illness.

Background Statement


VNA Hospice Care (VNAHC) is among the first established hospices in New England. From very modest beginnings in 1979 in borrowed space, staffed with only volunteers, serving a very small number of local communities, and operating with an average daily census of one, VNA Hospice Care has grown into one of the largest and most highly respected hospices inNew England. Today, our agency reaches into more than 70 cities and towns in and around Greater Boston, touching the lives of thousands of chronically and terminally ill patients and their families in profound and meaningful ways.

 Organizationally, VNA Hospice Care operates as an affiliate of Visiting Nurses Association of Boston (VNAB), under the direction of its own volunteer Board of Trustees. With a dedicated staff of more than 80, including a medical director, three clinical managers, registered nurses, hospice aids, social workers and spiritual counselors, in addition to more than 90 volunteers, VNAHC provides compassionate care to between 900 and 1,000 patients and their families each year. We are licensed by the Commonwealth of Massachusetts, have been Medicare and Medicaid certified since 1986 and received accreditation from The Joint Commission Accreditation of Health Care Organizations in February 1999, and re-accreditation every three years since. Our most recent survey was passed successfully in March 2011.

 VNAHC accepts referrals from family members, friends, doctors, discharge planners, primary caretakers, home health aids, social workers, clergy and spiritual counselors. In admitting a patient into hospice, we consider neither acuity nor ability to pay. The level of need, not the level of compensation, determines where our efforts are directed.

 VNAHC serves patients who reside at home, nursing homes, long-term care facilities, assisted living communities, group homes and hospitals.

Impact Statement

Our past year accomplishments include:
  1. Survey results indicating that nearly 100% satisfaction rating from families and patients currently recieving services.
  2. Exceeding an average daily patient census of 135
  3. Exceeding budget revenue projections by 1 million dollars
  4. Continuing to provide 100 % Open Access to all patients regardless of cost or acutity of illness, including those on expensive medications and undergoing treatments including chemotherapy and radiation.

2012 goals include:

  1. Achieved an average daily patient census of 150.
  2. Meet all financial goals of 2012 budget
  3. Develop program to support patients that have Congestive Heart Failure with goal to keep patients at home rather than being re-admitted to hospital.
  4. Develop pilot program with the National Fire Protection Agency to help prevent/reduce fires and falls among older adults in Quincy, MA.
  5. The above objectives are inherent to our main goal which is to provide the highest quality of hospice care possible to all our patients.



Needs Statement

  • More funding to provide grief counseling for children and teens
  • More patient volunteers
  • Improved technology

CEO Statement


Board Chair Statement


Geographic Area Served

City of Boston- Citywide (Indiv. neighborhoods also listed)
City of Boston- Allston/ Brighton
City of Boston- Back Bay
City of Boston- Beacon Hill/ West End
City of Boston- Charlestown
City of Boston- Chinatown/ Leather District
City of Boston- North Dorchester
City of Boston- South Dorchester
City of Boston- Downtown
City of Boston- East Boston
City of Boston- Fenway/ Kenmore
City of Boston- Hyde Park
City of Boston- Jamaica Plain
City of Boston- Mattapan
City of Boston- Mission Hill
City of Boston- North End
City of Boston- Roslindale
City of Boston- Roxbury
City of Boston- South Boston
City of Boston- South End/Bay Village
City of Boston- West Roxbury

VNAHC serves over 70 communities in and around Boston.

Organization Categories

  1. Health Care - Home Health Care
  2. Human Services - Hospice
  3. Health Care -

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)



Hospice Program

Our hospice programs and service encompass medical, social, pastoral, and bereavement services through our highly trained and compassionate and dedicated staff. Our hospice program includes:  

·        skilled nursing visits as often as medically warranted;

·        24-hour-a- day on-call availability provided by registered nurses with special expertise in pain and symptom management;

·        help with personal care and activities of daily living from trained home hospice aides;

·        companionship and support offered by trained hospice volunteers;

·        spiritual support and pastoral counseling provided by our chaplain;

·        patient and family counseling by medical social workers and support to access critical community resources;

·        bereavement support for family members and loved ones by clinical social workers and hospice chaplains;

·        home medical equipment and pharmaceuticals as related to the primary diagnosis

Budget  $90,000,000.00
Category  Health Care, General/Other Hospice Care
Population Served People/Families of People with Health Conditions People/Families of People with Cancer General/Unspecified
Program Short-Term Success 
A high satisfaction rating from patients and families who have just been admitted under care.
Program Long-Term Success 

This year VNAHC will serve approximately 1,000 patients and families coping with life-limiting illness and loss. Our primary goal is to meet the patient and families goals for attaining the highest quality of life possible when a cure is not possible. Our focus is to manage and control the pain and symptoms of the illness and provide services and support that will allow the patient to live at home, with dignity, surrounded by loved ones. Support is provided to the family in many ways including counseling provided by our licensed social workers and spiritual guidance by our chaplains.

Program Success Monitored By  Two surveys are conducted to measure our effectiveness. The first survey is conducted two weeks after admission and another survey is sent six weeks after the patient has died. The first survey is our "patient and family satisfaction survey" which has shown as much as 100% satisfaction with the care provided. The latter survey is conducted by an independent National benchmarking surveyor called Deyta. Our goals are to recieved the highest level of satisfaction from our patients and families and to exceed National averages for satisfaction in all catagories.
Examples of Program Success 
VNA Hospice Care recieves constant and unsolicited feedback from patients and family family beyond our surveys. These quotes below are some quotes from recent letters that we recently recieved.
"The hospice nurse on weekends/nights was amazing (Linda). She was most helpful during the last 24 hours and she spent many hours helping us. She went beyond the call of duty during this difficult time."

"Hands on, daily caretakers are exceptional. Sonia (Mum’s caretaker for the last year) was God’s gift. Caring, thoughtful, gentle and throughout a consummate professional. She made it easier on Mum, me, and family."

"Phenomenal care! This agency was well coordinated, professional and caring!"

CEO/Executive Director/Board Comments



CEO/Executive Director Ms. Diane Bergeron
CEO Term Start Jan 2001
CEO Email
CEO Experience
Registered Nurse
Master of Sience in Management
Certified Advanced Hospice Administrator
Co-CEO --
Co-CEO Term Start --
Co-CEO Email --
Co-CEO Experience --

Former CEOs and Terms

Name Start End
-- -- --

Senior Staff

Name Title Experience/Biography
Ms. Pam Anderson Operations/HR Manager --
Ms. Laurie Groves Quality and Compliance Manager --
Ms. Carol Keesecker Development and Marketing Manager --
Ms. Cindy MacHenry Clincial Manager --
Ms. Denise Murphy Clinical Manager --
Mr. David Quemere Social Services Manager --
Ms. Laurie Roth Clinical Manager --


Award Awarding Organization Year
-- -- --


Affiliation Year
National Hospice and Palliative Care Organization 1993
-- --
Member of state association of nonprofits? Yes
Name of state association --

External Assessments and Accreditations

External Assessment or Accreditation Year
-- 1993



CEO/Executive Director/Board Comments

VNA Hospice Care is Licensed by Massachusetts and Accredited by The Joint Commission

Foundation Comments


Staff Information

Number of Full Time Staff 56
Number of Part Time Staff 43
Number of Volunteers 90
Number of Contract Staff 1
Staff Retention Rate % 90%

Staff Demographics

Ethnicity African American/Black: 16
Asian American/Pacific Islander: 1
Caucasian: 75
Hispanic/Latino: 7
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 85
Male: 15
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? Under Development
Organization has Strategic Plan? Under Development
Years Strategic Plan Considers 3
Management Succession Plan No
Business Continuity of Operations Plan Yes
Organization Policies And Procedures Yes
Nondiscrimination Policy Yes
Whistle Blower Policy No
Document Destruction Policy No
Directors and Officers Insurance Policy No
State Charitable Solicitations Permit Exempt
State Registration Yes

Risk Management Provisions


Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually


Board Chair Mr. Jim Gard
Board Chair Company Affiliation Boston Latin
Board Chair Term Jan 2010 - Jan 2013
Board Co-Chair Ms. Jane Murray
Board Co-Chair Company Affiliation Community Volunteer
Board Co-Chair Term Jan 2008 - Jan 2014

Board Members

Name Company Affiliations Status
Ms. Judy Beal Simmons College Voting
Ms. Debra Dyleski-Najjar Najjar Employment Group Voting
Mr. Jim Gard Boston Latin Voting
Mr. Edward G. Jager Jager Smith, P.C. Voting
Mr. Michael Kaloyanides New England Coffee Company Voting
Ms. Margaret McIndoe Community Volunteer Voting
Mr. John Murphy Community Volunteer Voting
Ms. Jane Murray Community Volunteer Voting
Ms. Judy O'Brien Community Volunteer Voting
Mr. Reynold G. Spadoni CEO & President, VNA of Boston and Affiliates Voting
Mr. Brian Therrian Musuem of Science Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 11
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 5
Male: 6
Not Specified 0

Board Information

Board Term Lengths 2
Board Term Limits 3
Board Meeting Attendance % --
Written Board Selection Criteria No
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions 0%
Constituency Includes Client Representation No

Standing Committees

  • Nominating

CEO/Executive Director/Board Comments


Foundation Comments



Revenue vs. Expense ($000s)

Expense Breakdown 2010 (%)

Expense Breakdown 2009 (%)

Expense Breakdown 2008 (%)

Fiscal Year Jan 01, 2012 to Dec 31, 2012
Projected Income $9,456,344.00
Projected Expense $8,153,081.00
Form 990s

2010 990

2009 990

2008 990

Audit Documents

2011 audit

2010 Audit

2009 audit

2008 Audit

IRS Letter of Exemption

IRS Letter of Determination

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2010 2009 2008
Total Revenue $9,157,142 $9,007,844 $8,193,949
Total Expenses $8,450,555 $8,367,226 $7,554,355

Prior Three Years Revenue Sources

Fiscal Year 2010 2009 2008
Foundation and
Corporation Contributions
$132,387 $162,460 $144,555
Government Contributions $0 $0 $0
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified -- -- --
Individual Contributions $94,597 $64,938 $183,936
Indirect Public Support -- -- --
Earned Revenue $8,788,604 $8,613,330 $7,717,232
Investment Income, Net of Losses $11 $140 --
Membership Dues -- -- --
Special Events $141,046 $132,850 $2,558
Revenue In-Kind -- -- --
Other $497 $34,126 $145,668

Prior Three Years Expense Allocations

Fiscal Year 2010 2009 2008
Program Expense $6,637,113 $6,931,858 --
Administration Expense $1,638,012 $1,260,270 --
Fundraising Expense $175,430 $175,098 --
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 1.08 1.08 1.08
Program Expense/Total Expenses 79% 83% 0%
Fundraising Expense/Contributed Revenue 48% 49% 0%

Prior Three Years Assets and Liabilities

Fiscal Year 2010 2009 2008
Total Assets $7,692,791 $16,555,070 --
Current Assets $1,332,600 $993,456 --
Long-Term Liabilities $1,750,909 $11,323,309 --
Current Liabilities $679,915 $676,381 --
Total Net Assets $5,261,967 $4,555,380 --

Prior Three Years Top Three Funding Sources

Fiscal Year 2010 2009 2008
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value --
Spending Policy --
Percentage(If selected) --
Credit Line No
Reserve Fund No
How many months does reserve cover? --

Capital Campaign

Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? --

Short Term Solvency

Fiscal Year 2010 2009 2008
Current Ratio: Current Assets/Current Liabilities 1.96 1.47 nan

Long Term Solvency

Fiscal Year 2010 2009 2008
Long-term Liabilities/Total Assets 23% 68% nan%

CEO/Executive Director/Board Comments


Foundation Comments

Financial summary data in charts and graphs are per the organization's IRS 990s.


Other Documents

No Other Documents currently available.


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