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United Neighbors of Fitchburg, Inc

 18 Fairmount Street
 Fitchburg, MA 01420
[P] (978) 342-2069
[F] (978) 345-2290
Joana Dos Santos
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 Printable Profile (Summary / Full)
EIN 04-2706755

LAST UPDATED: 06/02/2016
Organization DBA Cleghorn Neighborhood Center
Cleghorn Youth Center
Former Names United Neighbors of Cleghorn, Inc. (1978)
Organization received a competitive grant from the Boston Foundation in the past five years No


Mission StatementMORE »

It is the mission of the United Neighbors of Fitchburg to promote and maintain a spirit of community among Fitchburg's diverse peoples and neighborhoods, by fostering equitable economic, educational, health, cultural, social, and recreational opportunities, unifying Fitchburg's varied immigrant roots, past, present and future. 

Mission Statement

It is the mission of the United Neighbors of Fitchburg to promote and maintain a spirit of community among Fitchburg's diverse peoples and neighborhoods, by fostering equitable economic, educational, health, cultural, social, and recreational opportunities, unifying Fitchburg's varied immigrant roots, past, present and future. 

FinancialsMORE »

Fiscal Year July 01, 2015 to June 30, 2016
Projected Income $435,000.00
Projected Expense $432,514.00

ProgramsMORE »

  • Citizenship and Immigration Services
  • Cleghorn Youth Center Afterschool Program
  • Empowerment Through Education
  • On the Road to Self-Sufficency
  • Organizing for Change

Revenue vs. Expense ($000s)

Expense Breakdown 2014 (%)

Expense Breakdown 2013 (%)

Expense Breakdown 2012 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Mission Statement

It is the mission of the United Neighbors of Fitchburg to promote and maintain a spirit of community among Fitchburg's diverse peoples and neighborhoods, by fostering equitable economic, educational, health, cultural, social, and recreational opportunities, unifying Fitchburg's varied immigrant roots, past, present and future. 

Background Statement

United Neighbors of Fitchburg (aka UNF, Cleghorn Neighborhood Center, CNC, or the Center) is a community-based, grassroots organization in Fitchburg, MA.  The Center started out of an anti-poverty movement in 1968 to address the conditions that affected impoverished and disenfranchised French-Canadian immigrants living in the Cleghorn neighborhood.  
The UNF's mission has always been rooted in the idea of an individual's self-determination.  By giving residents the tools to organize, we are confident that our leaders, confronted daily with community issues, will create social change.  The Center serves local families who are confronted daily with economic and employment challenges which are the consequence of inadequate education, underemployment and lack of opportunities, compounded by xenophobia, racism and discrimination.
Fitchburg's Cleghorn neighborhood has always been home to immigrants, and the Center has reflected and strengthened the neighborhood's cultural and ethnic identity and pride.  French-Canadian immigrants originally settled Cleghorn, worked in nearby mills and factories, and established the Center to improve the conditions around them and celebrate their cultural heritage.  The cultural and ethnic demographics have shifted over time, and more recently, Latino residents and immigrants, primarily from Puerto Rico, the Dominican Republic, and Uruguay.  
The Center is the only bi-cultural, bilingual community organization focused on Fitchburg residents, organizing Latinos, and providing culturally appropriate services.  All programs offered are resident inspired and driven.  Input from the community is an integral part of our strategic planning process, incorporated through community meetings as well as through membership on our Board of Directors. Our staff is bilingual, bicultural and representative of UNF's constituents.

Impact Statement

Last Year’s Accomplishments
  • Exceeded our goal of serving 150 youth in our After-School, Teen Nights and summer programs, doubling the number of youth we serve in only 3 years. 
  • Became Board of Immigration Appeals recognized and accredited, being the only organization in North Central MA to be able to legally practice immigration law. 
  • Educated 16,000 households and completed 4 outreach events as part of a healthcare education campaign to ensure that Fitchburg and Leominster residents did not lose health insurance coverage. Our partner, Health Care for All recognized the work of the UNF honoring us with the John Auerbach Community Leader Award during their 2015 For the People Gala.
  • We gained directors for our Board with management, finance and fundraising backgrounds.
  • We expanded our Community Garden by 50%.
Goals For The Coming Year 
  • Complete a new strategic plan for the next 3-5 years of operations, including a focus on fundraising for sustainability.
  • Completely rework our donor and sponsorship programs to achieve greater retention of donors and more effective materials (newsletters, etc.)
  • Working through our three Organizing Committees, achieve a more responsive and accessible public transportation system.
  • Become the go-to regional organization for immigration and citizenship needs.

Needs Statement

  • One of the greatest assets is that all our employees and volunteers are also community leaders who have stepped forward and are excelling in their development. We pride ourselves on this as we feel we are the first to offer economic advancement opportunities to the community, and that is one of our goals. However, this comes with challenges, as many individuals often lack the skills to be in the professional work environment (such as office work). We spend many hours training these individuals, which is challenging as we keep up with the pace of the work we are doing at the same time.
  • Our administrative capacity is limited, thus overloading management.
  • Technology is a also great challenge. Our network and computers are outdated, resulting on inefficiency. In addition, we lack the capacity to sustain an IT specialist position, and we rely on under-qualified staff and volunteers to handle IT, which is unreliable.
  • What remains to be the most significant challenge the organization is identifying sustainable funding sources for community organizing work in our region. In addition, it is difficult to attract large and sustainable contributors to fund indirect program costs such as administrative and operating costs (i.e., overhead).

CEO Statement

The UNF is a grassroots organization that works with the youth and adults of the community to be leaders and take action on social justice issues and enhance the community through grassroots organizing and leadership development.
The community sets the agenda for the organization, not the other way around.

We provide youth development and adult education opportunities, while also addressing the immediate needs of the community.
Our sustainability relies on our partnership model. We work with organizations and institutions similar and different from us, because we believe that collaborating and sharing resources is the key to our community’s collective success. Our partners bring their expertise to our youth to open their doors to the future, sustaining academic success, college access, career readiness, and life skills. They finance our programs that provide educational and economic opportunities for adults who want a second chance. They help us feed those in need, find homes, and provide for their families. They help create a multicultural city where Latino culture is part of the fabric of the city of Fitchburg. And they work with us to make sure that ALL the people of Fitchburg have a place at the decision making table. 

Board Chair Statement


Geographic Area Served

Central Massachusetts Region
We serve the City of Fitchburg with an emphasis on the Cleghorn Neighborhood and surrounding communities. Fitchburg's zip code is 01420.  

Organization Categories

  1. Human Services - Neighborhood Centers
  2. Youth Development - Youth Development Programs
  3. Civil Rights, Social Action, Advocacy - Minority Rights

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)



Citizenship and Immigration Services

We know pursuing citizenship can be intimidating. We help community residents through the entire process, from obtaining the initial work permit to registering new citizens to vote.

We help those seeking citizenship complete and submit basic family immigration law applications. The United Neighbors of Fitchburg is the only organization accredited by the Board of Immigration appeals to legally practices immigration law in North Central MA.

· Free assistance with citizenship interview preparation and completion of application.

· Free citizenship ESOL and civics instruction

· Free on-site childcare during classes

· Free transportation assistance to attend classes and attend USCIS appointments for citizenship clients

· Fee waivers or assistance with loans for the citizenship fee

· Accompaniment to citizenship appointments

· Assistance with other immigration applications including adjustment of status, deferred action for childhood arrivals, and temporary protected status.

· Translation and interpretation services


Budget  --
Category  Human Services, General/Other Services for Ethnic & Immigrant Groups
Population Served Immigrant, Newcomers, Refugees Poor,Economically Disadvantaged,Indigent Minorities
Program Short-Term Success 


  • Complete 55 citizenship application per year
  • Provide citizenship classes to 30 applicants
  • 70% of the people who apply for citizenship complete a fee waiver
  • Assist 50 individuals with other immigration related applications


Program Long-Term Success 


  • Provide low-cost quality immigration services
  • Prevent unqualified immigration law practitioners or “notarios” fraud
  • Provide culturally appropriate, bilingual and quality low-cost immigration services to immigrants in NCM


Program Success Monitored By 

We use pre and post tests and mock interview result to measure if participants are ready to take the citizenship test after they complete the class. In addition, the number of people successfully obtaining their citizenship and the next step in their immigration process is a marker of our success. Application completion rates and acceptance by US Citizenship and Immigration services with no errors measures how effective our immigration law practices are. The number of fee waivers we complete measures that we are successfully assisting low income people to become citizens. 

Examples of Program Success 

Yamila Pastorino was a volunteer with the UNF. She was an undocumented college student, but it was difficult for her to go to school and help support her family. When the Obama administration announced administrative relief for childhood arrivals, she came to the UNF. applied for a work permit which would allow her to legally work and attend college as an in-state student and help her family. While applying, she helped spread the word to other youth and parents about how they could apply for DACA and started to volunteer teaching the citizenship class and assisting with immigration applications. When she obtained her work permit, she became the staff for our program, and thanks to her efforts, the UNF is now accredited by Board of Immigration Appeals. Yamila is now working in a local health center, helping people like herself and is completing her associate’s degree in Human Services at a local community college.

Cleghorn Youth Center Afterschool Program

For the past 30 years the UNF has offered opportunities for at-risk mostly Latino and African American youth, ages 5-18, from Fitchburg, MA, who are primarily from the low-income Cleghorn neighborhood, to realize their full potential as productive citizens by creating opportunities for them to be successful in school and have responsibility, increase the self-confidence and self-awareness, and make decisions by enhancing their leadership abilities. The programs support and reinforce academic success while fostering a safe environment that promotes healthy choices. Positive activities begin following the school day and provide low staff ratios of 1:10. During the hours of 2-6 pm, students are most likely to participate in improper risk-taking behaviors including drug and alcohol abuse, violent crimes, and sexual activity. We start building a foundation with elementary school age children to establish good academic processes and build self-esteem and leadership development.
Budget  $101,310.33
Category  Youth Development, General/Other Youth Development, General/Other
Population Served K-12 (5-19 years) At-Risk Populations Hispanic, Latino Heritage
Program Short-Term Success 
  • 100 youth understand the critical nature of completing homework and performing well in school and receive supplemental tutoring to perform better in academic areas
  • 30 teens build community within the program that leads to addressing issues and developing leadership skills by participating in leadership development workshops and trainings
  • 100 youth set goals and attain them, developing their self-esteem and teaching them how to be better decision makers
  • 100 youth gain knowledge about how to eat healthier, make healthy choices, and why it is important to lead a healthy life by participating in weekly workshops and physical activity, tracking BMI, and eating healthy snacks
  • 100 youth are in a safe space, deterred from violence and drugs, and part of enriching, recreational activities
  • 15 teens complete yearlong in career readiness activities
  • 100 youth engage in healthy summer activities, and 20 youth find summer jobs, keeping them safe, busy, healthy, and employed for the summer
Program Long-Term Success  Goal setting by participants, mentoring, and leadership opportunities for young people to transition into tutoring and youth staff positions within the program, creating jobs within this marginalized population will measure long-term success. Currently two, out of three program staff are past program participants and program volunteers, one being the program manager. Other long-term program outcomes include:


  • 70% Participants gain social skills that allow them to solve problems and be able to interact in group settings.
  • 90% Youth remain in school and high school drop out rate is reduced.
  • 100% Participants gain self-worth and self-confidence within themselves.
  • 100% Participants understand the importance of communication and are able to do so in a positive and healthy manner.
  • 100% Youth will have a foundation to make healthy decisions throughout their lives.


Program Success Monitored By  Criteria for success will be measured by program participation. Ninety-five students will successfully complete the program yearly. The short-term success will be measured by attendance through sign-in sheets, report cards will track academic improvement, event participation will measure community engagement, internship placement will determine employment readiness skills, and college acceptance will measure socio-economic growth. Pre and post test will measure retention of material learned through workshops, participant goal setting and tracking will measure students’ long term planning, and parent and teacher communication tracking sheet will improve students’ academic outcomes.
Examples of Program Success  A native of Puerto Rico, Dalmarie Baez is the Youth Development Supervisor. Dalmarie joined the program when she was a child as her mother needed support afterschool. Dalmarie struggled through her life, but thanks to the support of the UNF she was able to get her high school diploma, while raising her child as a single mom. After graduation, Dalmarie began to volunteer for the program, working with the elementary and middle school youth, running activities, covering for staff, and volunteering at events. Eventually, she was hired to work with the teen and was able to increase the number of teen participating in the teen program from 10 to 35. Today, she is the Youth Development Supervisor, responsible for the KIDZ afterschool program and the Teen program, runs the Youth Empowerment Program (an employment and career skills program), and manages the Cleghorn Youth Center, our new facility that houses 75 youth daily. She is a mother of two, and her oldest son is a program participant.

Empowerment Through Education

The adult education program combines three major components that Latino immigrants need to succeed in life: General Education Diploma (HiSET), English as a Second Language (ESL), and computer training. A fourth component, citizenship preparation classes, prepares permanent residents to become citizens of the United States and promotes civic engagement. In addition, the citizenship classes incorporate ESL preparation and financial planning. The components are offered in both English and Spanish. The program meets both the cultural and linguistic need of participants.  Classes are added or removed depending on the needs of the community.  As an integration tool, we also offer Spanish classes for English Speakers. 
We also have a Women Empowerment class, which combines arts and crafts, entrepreneurship, and development, particularly women's self-esteem and self-worth.  
Budget  $33,206.40
Category  Education, General/Other Adult Education
Population Served Immigrant, Newcomers, Refugees Hispanic, Latino Heritage Adults
Program Short-Term Success 
  • 75 immigrants will learn basic English, including students in the citizenship and financial literacy classes. 
  • 15 adult Latinos will pass their GED/HiSET exam and receive their General Education Diploma.
  • 20 adult Latinos will be proficient in the basic use of computers in the community.
  • The adult education program will produce 75 educated Latino leaders
  • 20 immigrants will become US citizen 
  • Each participant will be able to find work or advocate for more/better work.
Program Long-Term Success 
  • Residents will gain their GED/HiSET diploma and be more marketable, either entering higher education or obtaining better paying jobs to improve the quality of life for themselves and their families.
  • Residents will gain English proficiency in speaking and writing skills that will in turn offer more employment opportunities and access to higher education.
  • Residents learn about the importance of civic participation and how they can be a voice in their community when they become citizens by executing the right to vote, running for office, participating in a campaign, etc. In addition they will gain actual citizenship status.
  • Residents learn computer skills, opening up employment opportunities.
  • Residents will acquire more positive and self-reliant attitudes, opinions and aspirations
  • Residents will increase their social connections and in turn isolation will decrease
  • Resident’s success will impact the entire community and inspire others to make positive changes in their lives.
Program Success Monitored By 
Success will be measured through teachers’ assessments and the number of program graduates.
  • ESL program success will be measured by the number of students who complete the class and demonstrate improvement in post-test.
  • Leadership will be measured by student participation in community organizing committees and trainings.
  • Citizenship program success will be measured by the number of students that obtain their citizenship and become involved in the civic life of the city.
  • GED/HiSET program success will be measured based on passing rates on the exams. (The remaining students will continue to prepare for the test or continue to take classes).
  • Computer class success will be measured by the number of students who complete the class and demonstrate improvement in post-test.
  • Leadership will be measured by student participation in community organizing committees and trainings.
  • Staff will check-in/follow up with students regarding better work status.
Examples of Program Success  Adriana Quefau came to the United States in the year 2000 from Uruguay with no high school education and not knowing the English language. In 2006 when the UNF began to offer GED classes in Spanish, Adriana grabbed the opportunity and took the class, obtaining her GED diploma in her first try, and moved on to Mount Wachusett Community College to take ESL classes. Today, Adriana is taking college level classes towards her Associate's degree. Adriana also became involved in her community. She joined the Comite de Vecinos, our immigrant organizing group that is working towards the educational and health right of immigrants. Her son attends our afterschool program, as she is able to find the support she needs to assure that her son succeeds in school. This year, Adriana step up to the plate on more time and became one of the GED in Spanish instructors. Adriana says that volunteering at the UNF has helped her gain the skills and the self-confidence she needed to be successful.

On the Road to Self-Sufficency

The United Neighbors of Fitchburg’s On the Road to Self-Sufficiency program consists of comprehensive wrap around services for Fitchburg residents. For four decades the UNF is proud to have continued and expanded necessary services for low-income residents, and to have provided training and resources to help families and individuals improve their social and economic situations.

Budget  $66,667.03
Category  Human Services, General/Other Information & Referral
Population Served Hispanic, Latino Heritage Families Elderly and/or Disabled
Program Short-Term Success 


  • Bilingual and bi-cultural services primarily to the Latino population of Fitchburg in partnership with other organizations that include but are not limited to: advocacy; emergency local transportation; information and referral services, job search and resume preparation, application assistance and case management
  • Events geared to outreach to the Latino population of Fitchburg for services that are health related, educational, recreational and that build community
  • Provide a food pantry for Cleghorn neighborhood residents and a food pantry for all families in crisis in the City of Fitchburg that meets the food needs of 50 residents on a weekly basis
  • Provide a cultural appropriate and bilingual programming through the "Latino Elders Program" for 20 Latino elders to reduce isolation and increase access to services, volunteer and recreational opportunities
  • Provide emergency clothes closet access to 10-20 residents per month
  • Provide computer and internet access to residents through computer lab usage


26,000 points of services will be given to 1,000 residents of all ages.

Program Long-Term Success 
  • The UNF’s goals with this program are to provide quality services that are culturally appropriate and comprehensive; to identify and minimize conditions that make life difficult for low-income, largely Latino, residents, and providing opportunities for self-sufficiency. The specific goals include:
  • To foster critical thinking, and the ability to assess, develop and use their individual talents.
  • To encourage a sense of citizenship and community responsibility through integrating service and learning, thus encouraging participants to become leaders in their communities.
  • To provide supportive services such as information and referral, translation, food pantry, housing assistance, and fuel assistance, to ensure that low-income residents can maintain an adequate quality of life.
  • To ensure that the Latino residents of Fitchburg receive bilingual and bi-cultural services that will improve their quality of life and accessibility to city-wide services.
Program Success Monitored By 


  • Resident attendance to community events and resident meetings through sign-in sheets
  • Accumulated numbers of residents seeking information and referral from the UNF through sign in sheets, unduplicated numbers will be tracked using intakes one per resident per year
  • Numbers of residents using services from the UNF such as, advocacy, emergency transportation, use of phone, copy machine, fax machine, computer and internet; will be tracked using sign-in sheets
  • Number of residents seeking food assistance and clothes closet will be tracked using sign in sheets
  • Computer lab usage will be measured by sign in sheets
  • Tracking and specifying the referral to city services


Examples of Program Success 

"Jesus, Kaleb, Christian, Cristal and I (Daira) came to Fitchburg in March 2010. We made the difficult decision to move to MA from Puerto Rico. We were overstaying our welcome with our friends and we were running out of savings. Jesus, my husband, was having trouble finding a job. We had to leave our friend’s house and were facing homelessness with our children. We ended up at the Cleghorn Neighborhood Center (CNC) and there we found the doors wide open and people willing to go above and beyond to help us. The UNF found us space at a family shelter where we stayed for three months. The UNF staff assured that we received help for our family and served as translators. Now we have a permanent place to live and my husband, Jesus has a job. He is now learning English at the UNF and I am taking classes at the college. We are sure this will lead to a better foundation and to a better future. We are so grateful to the UNF for everything they did for us; they are a part of our family."

Organizing for Change

The UNF uses community organizing as the main vehicle to obtain social change. We understand that the only way to change the conditions of oppression in which people live under, they must understand that they have collective power and use it to change policies, practices and procedures at an institutional level to change those conditions of oppression, alter worldviews and act different at an individual level. 

In addition, the UNF also works in the opposite manner, reaching individuals through community events, outreach and personal encounters, in order to effect change from “the bottom up.”  The UNF understands that racial inequity is the main source of oppression in our society, thus it makes racial justice its primary focus. 

Budget  $66,250.38
Category  Community Development, General/Other Community Development, General/Other
Population Served Immigrant, Newcomers, Refugees Adolescents Only (13-19 years) Poor,Economically Disadvantaged,Indigent
Program Short-Term Success  -Immigrant Org: Organize 400 people in the Fitchburg/Leominster area to pressure congressmen and senators. Work with local public officials to express concern on anti-immigrant initiatives, deportations and anti-immigrant legislation and demand halts in any action that would further hurt the immigrant community. Educate local public officials on the concerns of the immigrant community.
-G-FLY: Organize 250 youth in Fitchburg to hold school administrators accountable to changing unjust policies. Youth will work in coalition with teachers, adults and parents to build a stronger base to move the work of the group. Youth will be active on school councils and assure that youth are represented on each local school council. Youth will be pushing for real restorative justice polices and cultural competency training for teachers and administrative staff within the school district.
-Neighborhood Org: Organize 200 residents to hold city officials and institutions accountable to community needs.
Program Long-Term Success  *Immigrant Organizing:
-Better the education, health and rights of immigrants by creating and sustaining a movement.
-Educate, inform and organize communities, particularity immigrant communities in North Central Massachusetts.
-Secure passage of just immigration reform on the state and national level this year and to build collective power to continue in the struggle.
*Youth Organizing: To address the high school dropout rate by changing current policies in Fitchburg Public Schools that lead students to drop out.
*Neighborhood Organizing: Ensure that more resources are put in to the community by holding the City of Fitchburg and other institutions in the area accountable to providing more resources for youth and opportunities for employment.
*Build the leadership capacity of young people and adults to create long-term community change
*Build the capacity of residents within organizing committees to advocate for the neighborhood and to organize to solve local problems
Program Success Monitored By 
-45 new youth and adults with new knowledge and leadership capacities
-Trained members will play an active role in our organizing committees
-New members possess new leadership skills and confidence
-1-2 new trained residents serve on the UNF Board of Directors
-1-2 new youth residents serve on the UNF Board of Directors
-Adult and youth leaders meet regularly, identified issues, outline solutions, and plan actions
-Local government, public officials, and nonprofit agencies respond to the needs and concerns of residents, both adults and youth
-Youth and adult leaders understand the democratic process, the role of elected leaders, and the responsibilities of local institutions and agencies.
-Adult and youth leaders regularly participate in the conference calls and meetings of statewide and federal coalitions
-Membership expands into larger organizations on the state and federal level*
Examples of Program Success 
Youth organizing: In 2011 a policy that a middle school student representative can sit on Local School Councils passed, thanks to G-FLY. A G-FLY youth has joined the UNF Board of Directors and we hired the first youth organizer from G-FLY.
Neighborhood Organizing: Residents held community dinners and cultural events. Neighbors obtained the Cleghorn Youth Center.
Comite de Vecinos: The CV increased its membership by 50%. The group got US Rep Olver to advocate for just immigration reform and he read one of the stories from the CV in the 2010 debate. The DA passed in the House. The CV was instrumental in increasing service of bus routes in the city. The group met with two local Chiefs of Police to talk about Secure Communities (SC) and the implications that it will have in the immigrant community. The Chiefs agreed to advocate to include immigration law training as part of the mandatory training at the police academy and statewide training, and to no implement SC unless it became mandatory.

CEO/Executive Director/Board Comments



CEO/Executive Director Ms. Joana Dos Santos
CEO Term Start Apr 2011
CEO Email
CEO Experience

Joana is the first immigrant Executive Director and the second Latina to hold this position. A native of Uruguay, she has worked at the organization for 10 years, 4 of them as ED. Joana directly supervises, is also responsible for overseeing all financial matters, report to the board of directors and funders, media, fundraising implementation, and public relations. She is Bilingual – Fluent in English and Spanish. She has strong business skills; critical thinking skills; an ability to direct a group of people, provide guidance and advice, and follow through to completion. Her pointed interpersonal skills give her the ability to interact with people from residents to stakeholders. She has a bachelor’s degree in Interdisciplinary Studies from Fitchburg State University (FSU), with a minor in Italian Studies. Joana is currently working on her Master's Degree in Communications from FSU. She was the community organizer for 2 years until her change in position. Before that, Joana was the Operations Manager for three years, while also a full-time college student. Joana's passion for social justice allows her to advocate and bring resources to her community. She has lived in Fitchburg for the past 15 years and has set her roots there.

Co-CEO --
Co-CEO Term Start --
Co-CEO Email --
Co-CEO Experience --

Former CEOs and Terms

Name Start End
Ms. Dolores Thibault-Muñoz May 2006 Apr 2011
Mr. Sean Boyce -- 2006

Senior Staff

Name Title Experience/Biography
Mr. Eric Rodriguez Director of Organizing

Eric Rodriguez is theDirector of Organizing. He provides organizational support for the CV immigrant organizing efforts. Eric brings experience working in grassroots and electoral organizing efforts in Milford, Boston and Washington, D.C. In addition, he has worked for statewide coalitions working on immigrant organizing legislation. Eric’s background also includes several years of experience in disabilities advocacy. A native of Milford, Eric holds a bachelor’s degree from the University of Massachusetts in Philosophy and Public Policy and is proficient in Spanish. In his short time, Eric was able to reengage residents and start an equitable transportation access campaign, bringing together partners from different sectors and obtaining a win in the campaign.

Ms. Dalmarie Sanchez Youth Programs Director

Dalmarie Sanchez is the Youth Programs Director for the Cleghorn Youth Center, overseeing UNF’s youth services. She first joined the CYC team four years ago as a volunteer in the after-school program, working with youth ages 5-18. She now oversees youth center operations and reporting, supervising three staff and five volunteers. She also runs the teen programs and coordinates all UNF events. She is committed and innovative, and engages youth in creative ways. She has strong leadership skills and is very patient with youth, allowing for effective mentoring and trust-building. Dalmarie grew up in the Cleghorn neighborhood in a single-parent home and personally participated in the center’s after-school program. A former teen mother, she understands the challenges youth in the community face every day. Dalmarie is Puerto Rican, fluent in English and Spanish, and is currently pursuing her Bachelor’s degree in psychology and human services. She is the mother of two young boys, who attends the center’s after-school program. After completing the Undoing Racism workshop in 2012, Dalmarie has focused on bringing resources and activities to the CYC that incorporate undoing racism values.


Award Awarding Organization Year
John Auerbach Community Leader Award Health Care for All 2015
Global Centers of Excellence Award YMCA 2013
Hometown Heroes Award City of Fitchburg 2013


Affiliation Year
-- --
Member of state association of nonprofits? No
Name of state association --

External Assessments and Accreditations

External Assessment or Accreditation Year
Board of Immigration Appeals - Accreditation 2015


We have multifaceted partnerships with our local higher education institutions (Fitchburg State University and Mount Wachusett Community College), which provide us with expertise, programming, tutors and youth mentors. We also partner with Fitchburg Public Schools on food services for youth in our afterschool and summer programs and Cushing Academy for tutors. Warmer Winters teaches our students to knit and provides leadership opportunities for junior board members. We also work with with Three Sisters Art Studio, FATV, the Girl Scouts, the YMCA and the Boys & Girls Club.

We have a strong partnership with the Fitchburg Art Museum, that has featured our residents in photo exhibits and co-hosts educational and political film screenings. We partnered with local food justice org. Growing Places to create a community garden (currently expanding). St. Joseph Church partners on community dinners and cultural events. Community Health Connections provides dental access and supports our comm. building work. The YWCA assists domestic violence victims. We partner with NewVue Communities on organizing campaigns and with the City of Fitchburg and local police on many initiatives. We work with the Spanish American Center on food programs, Latino elder issues and cultural events. And we've begun a partnership with the Uruguayan Consulate to promote cultural programming and educational exchanges. We are also a member of local coalitions (our executive director also serves as chair): the MA DPH CHNA9 (Community Health Network Area) for local transportation issues and the NCM CRA Coalition, which requires local banks to reinvest in communities.

CEO/Executive Director/Board Comments


Foundation Comments


Staff Information

Number of Full Time Staff 4
Number of Part Time Staff 8
Number of Volunteers 200
Number of Contract Staff 1
Staff Retention Rate % 67%

Staff Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 2
Hispanic/Latino: 9
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 8
Male: 4
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? Under Development
Organization has Strategic Plan? Yes
Years Strategic Plan Considers 2
Management Succession Plan No
Business Continuity of Operations Plan No
Organization Policies And Procedures Under Development
Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes
State Charitable Solicitations Permit No
State Registration --

Risk Management Provisions

Automobile Insurance
Commercial General Liability
Directors and Officers Policy
Medical Health Insurance
Workers Compensation and Employers' Liability

Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually


Board Chair Mr. Hank Parkinson
Board Chair Company Affiliation Fitchburg State University
Board Chair Term Nov 2015 -
Board Co-Chair Roth
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Ms. Lesly Borges Community Resident Voting
Mr. William Cortezia Fitchburg State University Voting
Ms. Joanne Foster Growing Places Voting
Ms. Judy Gentry Warmer Winters Voting
Mr. Michael Maxewell Community Resident Voting
Mr. Hank Parkinson Fitchburg State University Voting
Ms. Carmin Quiron Wyman Community Volunteer Voting
Mr. Josiah Richards Resident Voting
Mr. David Roth 4 The Cause Marketing Voting
Ms. Lea Ann Scales Mount Wachusett Community College Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 1
Asian American/Pacific Islander: 0
Caucasian: 7
Hispanic/Latino: 2
Native American/American Indian: 0
Other: 0
Other (if specified): --
Gender Female: 5
Male: 5
Not Specified 0

Board Information

Board Term Lengths 2
Board Term Limits --
Board Meeting Attendance % 76%
Written Board Selection Criteria Yes
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions 100%
Constituency Includes Client Representation Yes

Standing Committees

  • Board Governance
  • Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
  • Finance
  • Program / Program Planning

CEO/Executive Director/Board Comments

The board has embarked in a strategic planning process that will give direction to the organization for the next 3-5 years. This is a holistic approach that involves community residents and stakeholders so we can learn what the needs of the community are, what the UNF should be doing about them, and how we can work in partnership with community and stakeholders to address those needs. Heavy emphasis is being put on organizational sustainability, including fundraising and sharing of resources.  
The governance committee has worked very diligently to create policies and procedures for the organization. They have developed a process to bring new board members, board job descriptions, committee descriptions, Executive Director job description, Conflict of Interest policy, transportation policy, record retention and destruction policy, updated the employee handbook, and board calendar. 
In the past, the board's skills were very homogenous. Our board is now very diverse, including a professional fundraiser, representatives from the local university and a college, social worker, domestic violence advocates, electoral mobilizer, non-profit manager, a professor, youth worker and many bring expertise on the needs of the community. A youth representative position has been added to the board to assure that the needs of our young people are represented . Our board is also racially and economically diverse, giving people affected by the issues we deal with an opportunity to be at the decision making table.
The board is committed to raising 10% of the organization's budget and is a 100% giving board. 

Foundation Comments



Revenue vs. Expense ($000s)

Expense Breakdown 2014 (%)

Expense Breakdown 2013 (%)

Expense Breakdown 2012 (%)

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2014 2013 2012
Total Revenue $467,380 $431,934 $435,888
Total Expenses $454,667 $407,096 $389,543

Prior Three Years Revenue Sources

Fiscal Year 2014 2013 2012
Foundation and
Corporation Contributions
$170,075 $154,713 $152,775
Government Contributions $122,293 $124,479 $156,505
    Federal $55,000 $55,000 $72,670
    State $67,293 $69,479 $8,764
    Local -- -- $75,071
    Unspecified -- -- --
Individual Contributions $143,062 $132,235 $95,918
Indirect Public Support $15,000 $15,000 --
Earned Revenue -- -- --
Investment Income, Net of Losses $9 $10 $8
Membership Dues -- -- --
Special Events $10,793 $2,817 $17,781
Revenue In-Kind $720 -- $6,485
Other $5,428 $2,680 $6,416

Prior Three Years Expense Allocations

Fiscal Year 2014 2013 2012
Program Expense $333,195 $292,616 $277,531
Administration Expense $121,472 $114,480 $112,012
Fundraising Expense -- -- --
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 1.03 1.06 1.12
Program Expense/Total Expenses 73% 72% 71%
Fundraising Expense/Contributed Revenue 0% 0% 0%

Prior Three Years Assets and Liabilities

Fiscal Year 2014 2013 2012
Total Assets $426,349 $458,714 $425,945
Current Assets $86,957 $109,338 $62,056
Long-Term Liabilities $232,957 $244,871 $258,763
Current Liabilities $16,841 $49,945 $28,041
Total Net Assets $176,551 $163,898 $139,141

Prior Three Years Top Three Funding Sources

Fiscal Year 2014 2013 2012
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value --
Spending Policy Income Only
Percentage(If selected) --
Credit Line Yes
Reserve Fund No
How many months does reserve cover? --

Capital Campaign

Are you currently in a Capital Campaign? Yes
Capital Campaign Purpose We were able to acquire a new building to house our much needed afterschool programs. The new Cleghorn Youth Center's goal houses 150 youth and offers night and weekend hours in addition to afterschool programming. We have launched a building campaign to raise funds for renovations, furnitures, equipment, retire a portion of the mortgage and establish a maintenance fund. We are in the process of relaunching this campaign as part of our strategic plan outcomes
Campaign Goal $100,000.00
Capital Campaign Dates Nov 2011 - Dec 2016
Capital Campaign Raised-to-Date Amount $51,000.00
Capital Campaign Anticipated in Next 5 Years? Yes

Short Term Solvency

Fiscal Year 2014 2013 2012
Current Ratio: Current Assets/Current Liabilities 5.16 2.19 2.21

Long Term Solvency

Fiscal Year 2014 2013 2012
Long-term Liabilities/Total Assets 55% 53% 61%

CEO/Executive Director/Board Comments


Foundation Comments

Financial summary data in the charts and graphs above are per the organization's reviewed financials.  Contributions from foundations and corporations are listed under individuals when the breakout was not available.


Other Documents

No Other Documents currently available.


The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.

1. What is your organization aiming to accomplish?


2. What are your strategies for making this happen?


3. What are your organization’s capabilities for doing this?


4. How will your organization know if you are making progress?


5. What have and haven’t you accomplished so far?