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SeniorCare Inc.

 49 Blackburn Center
 Gloucester, MA 01930
[P] (978) 281-1750
[F] (978) 281-1753
Tracy Arabian
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 Printable Profile (Summary / Full)
EIN 04-2512171

LAST UPDATED: 12/11/2017
Organization DBA --
Former Names Senior Home Care Services, Inc. (1973)
Organization received a competitive grant from the Boston Foundation in the past five years No


Mission StatementMORE »

SeniorCare Inc., a consumer centered organization, provides and coordinates services to elders and others, enabling them to live independently at home or in a setting of their choice while remaining part of their community.
Serving elders and adults with disabilities in the Greater North Shore communities of Beverly, Essex, Gloucester, Hamilton, Ipswich, Manchester-by-the-Sea, Rockport, Topsfield, and Wenham; SeniorCare-sponsored RSVP Volunteers of the North Shore serve SeniorCare's nine communities and Danvers, Marblehead, Peabody, and Salem as well. 

Mission Statement

SeniorCare Inc., a consumer centered organization, provides and coordinates services to elders and others, enabling them to live independently at home or in a setting of their choice while remaining part of their community.
Serving elders and adults with disabilities in the Greater North Shore communities of Beverly, Essex, Gloucester, Hamilton, Ipswich, Manchester-by-the-Sea, Rockport, Topsfield, and Wenham; SeniorCare-sponsored RSVP Volunteers of the North Shore serve SeniorCare's nine communities and Danvers, Marblehead, Peabody, and Salem as well. 

FinancialsMORE »

Fiscal Year July 01, 2017 to June 30, 2018
Projected Income $13,094,000.00
Projected Expense $1,298,400.00

ProgramsMORE »

  • Adult Protective Services
  • Elder Housing Coordination and Advocacy
  • Home Care Program
  • Nutrition Program

Revenue vs. Expense ($000s)

Expense Breakdown 2014 (%)

Expense Breakdown 2013 (%)

Expense Breakdown 2012 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Mission Statement

SeniorCare Inc., a consumer centered organization, provides and coordinates services to elders and others, enabling them to live independently at home or in a setting of their choice while remaining part of their community.
Serving elders and adults with disabilities in the Greater North Shore communities of Beverly, Essex, Gloucester, Hamilton, Ipswich, Manchester-by-the-Sea, Rockport, Topsfield, and Wenham; SeniorCare-sponsored RSVP Volunteers of the North Shore serve SeniorCare's nine communities and Danvers, Marblehead, Peabody, and Salem as well. 

Background Statement

Founded in 1973 as a 501c3 non-profit corporation, SeniorCare Inc. is a multi-faceted organization that provides a one-stop portal for information and services to elders and adults with disabilities on the Greater North Shore. SeniorCare is a federally designated Area Agency on Aging that collaborates with and provides assistance to area Councils On Aging, and important services such as transportation, nursing home ombudsmen, money management, benefits specialist, legal, nutrition, and preventative health services. SeniorCare Inc. is a state designated Aging Service Access Point (ASAP) and Massachusetts AGE INFO Center which serves: Beverly, Essex, Gloucester, Hamilton, Ipswich, Manchester-by-the-Sea, Rockport, Topsfield, and Wenham.
SeniorCare's mission is to assist elders and others (including disabled adults) in remaining a part of their communities in the setting of their choice. Each year, we assist thousands of elders, families, caregivers, and adults with disabilities to carry out our mission. We believe in a consumer-directed and person-centered model whereby the person's choices are honored and the preservation of their dignity is first and foremost. 
In home and community services include:
-Information and Referral
-In home assessments and regular home-visits by Care Managers and Nurses
-Caregiver Support Specialist
-Home care services such as homemakers, personal care and chore workers, companions, home health aides, laundry and shopping, and much more.
-Adult Day Health Programs coordination
-Options Counseling for elders and adults with disabilities
-Care Transitions Programs
-Coordination with Medical Providers, Hospitals, and Nursing Homes
-Nursing Home Diversion Programs
-Protective Services
-Money Management Services
-Ombudsman Services
-Hoarding Intervention
-Nutrition Programs (Meals on Wheels, congregate dining, education and wellness, nutrition assessments and more)
-Evidence Based Programs and Preventative Health Programs and support groups
-Medical and other transportation services
-Retired Senior Volunteer Program (RSVP) serving the SeniorCare catchment area of nine communities as well as Peabody, Danvers, Salem, and Marblehead
-Group Adult Foster Care
-Housing Services
-Benefits Specialist
-In home mental health services
-Coordination with town and city emergency personnel
-Community trainings, education, and presentations

Impact Statement

SeniorCare Inc. assisted 4,000 individuals, served 177,000 meals and its 450+ volunteers provided over 56,000 hours of service in 2015. Our Information and Referral Department received and responded to over 4400 calls in the past year. For 45 years, SeniorCare staff and volunteers have provided assistance to thousands of elders and their families.

Some accomplishments over the past year include:
1. The Protective Services Program received and responded to over 470 reports of elder abuse, neglect, and self-neglect last year. The very skilled and caring Caseworkers work tirelessly to eliminate the abuse, reduce risk to the person, and respect the elders' wishes as to what they want done about their situations. We maintain a Safe House apartment for victims of domestic abuse, eviction and other critical situations and work closely with local law enforcement including the DA's office. The Program Director and staff have expertise in helping people who may be suicidal and SeniorCare is very active with the Northeast Coalition for the Prevention of Suicide. Increased training of our community partners is a goal for the coming year.
2. The Care Transitions Programs assists elders and adults with disabilities to return to their homes following a hospitalization or rehab stay. Imbedded in nursing facilities in our nine community areas, nurses and care managers work with residents and their families along with the nursing facility staff to facilitate the safest possible discharge to the community. With the consumer at the center of the planning process, the Interdisciplinary Planning Team comes up with a plan to support success at home and may include services such as medication management, nursing oversight, personal care services and homemaking. Transitional assistance may also be accessed if the consumer is in need of such items as a security deposit, household items or adaptive equipment. The goal is to identify barriers to discharge and work to alleviate those barriers whenever possible so that consumers, who in the past had no options other than long-term care, are able to live in the setting of their choice, which is the core of our mission. SeniorCare’s specially trained Coaches can help people remain home and take charge of their medical conditions.
3. Senior Emergency Partnership Program is a collaboration between SeniorCare, local Councils On Aging, and local Police Departments to identify elders who would need assistance in an emergency and the steps needed to ensure their safety in such situations. 
4. SeniorCare works closely with the medical community including hospitals, physicians, and others. We have office hours at a local hospital to provide Options Counseling and also provide this service on a weekly basis at a large physician practice based in Beverly. We look forward to expanding our involvement with the medical community. 


Needs Statement

In order to continue to provide high quality services to the growing population of elders and adults with disabilities, and given state and federal reductions in our budget, we are to raise additional funds to continue to carry out our mission to help people remain a part of their communities.
1. SeniorCare's Protective Services program in the Home Care Division, runs a significant deficit each year and needs your support.
2. The Nutrition Program, including Meals on Wheels Program and Congregate meal sites, need your help due to reduced funding. This program provides daily meals to some of our most vulnerable elders who might end up in a nursing home without this service.
3. Our Housing Coordinator, who plays a pivotal role in assisting people in finding housing and with returning to the community from nursing homes, is at risk and additional funds are needed to help maintain this important position.
4. The responsibilities of SeniorCare's nurses increase each year. Given the deficit which the Nursing Department runs each year, we are unable to fund the additional nursing hours needed to continue our quality community work and nursing home diversion programs. 
5. We would like to maintain our Independent Living Fund which provides funding for moving expenses, appliances, clothing, and much more to needy elders.

CEO Statement

SeniorCare Inc.serves elders and adults with disabilities and honors the choices made by the people we assist. We believe that the people we serve are the experts of their own lives. While we may have expertise in providing options for services and service delivery, it is our clients who direct us and decide what they want, how they want it, and who they want their services from. We highly value a person's right to self-determination including making choices that we may not necessarily agree with. We also value a person's right to try and right to fail as long as we are providing the information for them to make an informed choice. We have successfully assisted people in returning home from nursing homes even when others felt that this was not a good idea. We help people stay at home by providing them with meals, care and assistance in and out of the home, caregiver support, and many other services, as well as regular home-visits by our RN's and Care Managers to assess their changing needs.

We value prevention, and our health and wellness programs offer people choices for how to remain healthy, engaged with their communities, and to be able to reach their goals.

Our Meals On Wheels drivers are more than just deliverers of meals. They may be a person's only contact during the day, they get to know the people on their routes, they provide a daily safety check for each meal recipient, and they are relied upon and deliver above and beyond the important meals they bring to the door.

Our Caregiver Support Specialist works with all caregivers who need help. Whether it's a one-on-one series of meetings, a caregiver support group, or doing presentations to groups, the Specialist ensures that caregivers, a growing population, get the help they need.

We recognize that so much can go wrong when a person enters a hospital, rehab, or other nursing facility and then returns home. Multiple medications are confusing to people when changes are made, multiple physicians don't always talk to each other in these settings, people are provided with education when they are still sick and may not comprehend, and so much more. Our Care Transitions staff help in such situations so that the person can remain home and not have to go back into a hospital.

Our Options Counselors work with elders, adults with disabilities, caregivers, and others to provide the necessary information and options for care.

People want to remain home, safe, and out of institutions. Our job is to help them to accomplish these goals.

Board Chair Statement

I am proud to be the Board President of SeniorCare. My wife and I are proud to be financial donors toward the essential and caring work that helps our older friends and neighbors live independently in their own homes without leaving the communities they love. I want to make sure that all seniors in need are cared for and that no one is denied services because of gaps in funding.

A few years ago, before I was on the Board of SeniorCare, a 90-year old neighbor became unable to live on her own any longer. She feared she would spend the rest of her life in a nursing home. Her only son and his wife had died some years before. Her grandchildren were in California. Our own children called her “Grams,” and we all loved her. However, she needed more care than my wife and I could give her, so we called SeniorCare and asked for help. A SeniorCare social worker came in and evaluated our neighbor’s needs. She started receiving Meals on Wheels delivered to her daily, home care three times a week, laundry service, and LifeLine emergency service. Because of SeniorCare, she was able to stay safely and happily in her own home, in our neighborhood, until she passed away at 96.

The Massachusetts Executive Office of Elder Affairs monitors the program closely on an ongoing basis through monthly statistical reports and case reviews. Protective Services Program audits, called Designation Reviews, assess our performance on 29 specific performance criteria in areas including Intake and Screening, Investigations, Services and Documentation. The SeniorCare Inc. Protective Services Program has historically and consistently been found to be in full compliance with program guidelines and regulations.

The SeniorCare Money Management Program is audited annually on behalf of the Executive Office of Elder Affairs until 2013, by AARP and also by the Statewide Money Management Program. In FY12 SeniorCare's program was found to 100% in compliance with program requirements.

As a Federal Area Agency on Aging, SeniorCare conducts a community needs assessment every four years. The needs assessment, which is a lengthy process, involves a cross section of many community agencies through focus groups, surveys, interviews, and demographics analysis. The areas of need identified are incorporated in a four-year plan which aims to improve the quality and effectiveness of our services and targeted need areas. The Area Plan is available online: and also in the documents section of SeniorCare’s Giving Common profile.

SeniorCare has close relationships with numerous public and private agencies, organizations, and industry throughout our North Shore and Cape Ann communities and Massachusetts. These include Councils on Aging, housing authorities, and police departments. We work closely with medical providers including hospitals, skilled nursing facilities, and physician offices in order to better coordinate and link our consumers with the services they need. Through our care transitions and nursing home diversion programs, we are able to assist many elders we serve, helping them return to the community from nursing homes. In addition, we are successful in keeping some from being readmitted to hospitals and skilled nursing facilities through effective home and community-based services.

Geographic Area Served

In a specific U.S. city, cities, state(s) and/or region.

SeniorCare serves nine communities on Boston's Greater North Shore: Beverly, Essex, Gloucester, Hamilton, Ipswich, Manchester-by-the-Sea, Rockport, Topsfield, and Wenham, Massachusetts.

Organization Categories

  1. Human Services - Senior Centers/Services
  2. Health Care - Home Health Care
  3. Food, Agriculture & Nutrition - Meals on Wheels

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)



Adult Protective Services

SeniorCare’s protective service caseworkers investigate allegations of abuse or neglect of individuals aged 60 or over. With the elder’s consent, the caseworker will contact those with knowledge of the situation, and make a home visit to the elder. Reportable conditions include physical abuse, sexual abuse, emotional abuse, neglect, self-neglect (including compulsive saving, acquiring, and hoarding), and financial exploitation. If needed, a variety of home care, clinical, and legal services will be offered. Protective Service reports are confidential. 
Budget  $465,500.00
Category  Human Services, General/Other Senior Services
Population Served Aging, Elderly, Senior Citizens Elderly and/or Disabled Other Health/Disability
Program Short-Term Success 

Protective Services staff participates in several community based coalitions/TRIADS/Support groups and Task Forces. Through this participation, we collaborate with other relevant professionals with the intention of increasing awareness to the growing concerns of our most vulnerable population. Through cross-training and in-services, Protective Services is working toward educating seniors about their risks for abuse and exploitation, with prevention being the ultimate goal. SeniorCare operates a “safehouse” apartment in order to provide a way for abused or neglected elders to remain safe while long term solutions may be sought. Protective Services workers are in need of ongoing and advanced trainings in order to keep up with the latest technologies and best practices. SeniorCare is partnering with the Gloucester Housing Authority, the Gloucester High Risk Task Force, and the Gloucester Council on Aging to research and develop a viable strategy to support and educate seniors through the difficult transition into elder housing.

Program Long-Term Success  Protective Services has assisted thousands of vulnerable elders in our nine communities on the North Shore and Cape Ann to find long-term solutions to: removing unwanted adult children from their homes, securing the in home care needed to remain independent, transportation needs after the need to stop driving, needed assessments and testing to ensure proper treatment of age related illnesses and dementia, legal assistance to resolve family/estate issues, the need for a Guardian, stop financial exploitation, managing bills, supporting the caregivers and many other things that empower our elders to remain safely and confidently at home, where they almost unanimously prefer to stay.
In collaboration with the Beverly Housing Authority, the SeniorCare Protective Services Department has maintained a safehouse apartment for over 10 years for elders who are in need emergency housing. This temporary housing offers safety until permanent housing can be secured.
Program Success Monitored By 

The Massachusetts Executive Office of Elder Affairs monitors the program closely on an ongoing basis through monthly statistical reports and case reviews. Protective Services Program audits, called Designation Reviews, assess our performance on 29 specific performance criteria in areas including Intake and Screening, Investigations, Services and Documentation. The SeniorCare Inc. Protective Services Program has historically and consistently been found to be in full compliance with program guidelines and regulations.

The SeniorCare Money Management Program is audited annually on behalf of the Executive Office of Elder Affairs until 2013, by AARP and also by the Statewide Money Management Program. In FY12 SeniorCare's program was found to 100% in compliance with program requirements.

Examples of Program Success 

Protective Services intervened with an 83-year old woman with a history of alcohol abuse who lived alone for many years. Her apartment was unkempt and needed significant cleaning. She had been found unresponsive on the floor after a fall. During a subsequent stay in a skilled nursing facility, the recommendation was for her to remain in long-term care as she was not able to climb the stairs to her second floor apartment. She made it clear to her Protective Services worker that her wish was to return home. We helped her move back to her apartment, had the heavy cleaning completed, set up ongoing housekeeping (Homemaking Services), a Money Manager volunteer to assist with bill paying, transportation to appointments and shopping, assistance with medications, and a Personal Emergency Response System in case of another fall. She remained independent at home for several more years, recently passing away at home. Her Protective Services worker exchanged birthday cards with her long after the case was closed.

Elder Housing Coordination and Advocacy

More than 3.6 million American seniors are living below the federal poverty line while millions more are barely able to cover their basic needs. As the population ages and more elders are unable to maintain even a minimum standard of living, homelessness among elders is a growing problem. SeniorCare’s Elder Housing Coordination Program serves homeless elders and those who are at risk of becoming homeless. The Elder Housing Coordination program serves elders unable to find housing without assistance and those who have been housed in hospitals or other facilities. Homelessness is related not only to poverty, but changes in housing availability, and need for other services. Some elders with housing are facing eviction because of their inability to quit smoking when public health requirements now mandate a smoke-free building. Others struggle with significant mental health challenges, substance abuse, and domestic violence. 
Budget  $41,800.00
Category  Housing, General/Other Housing Counseling
Population Served Elderly and/or Disabled Elderly and/or Disabled
Program Short-Term Success 

Consumers are referred through Senior Care’s Information and Referral Services . The Housing Coordinator will meet elder to assess housing need and options. Appropriate applications and advocacy will assist elder in pursuing, and or maintaining safe, affordable housing.

Program Long-Term Success 

To maintain an appropriate system of advocacy and action in assisting elders in finding and maintaining safe and affordable housing.

Program Success Monitored By  SeniorCare monitors the success of the Elder Housing Program by tracking intake numbers, medical visits, and documenting the home addresses of consumers assisted by this program.
Examples of Program Success  Jim W tried to maintain his long time home in Wenham on his limited retirement income, and the rest of his life time savings. The roof and heating system had failed a year before the Town’s Health Department responded to a report by a concerned neighbor. They found Jim overwhelmed by the home’s conditions, and without local family support or financial resources. The home was condemned and Jim was forced to look for help. Jim contacted   SeniorCare and began to complete an Emergency Housing application. Calls were made on his behalf, and resources were identified to help fund a hotel stay, while he waited for permanent housing. The local Housing Authority responded quickly, and within weeks, Jim moved to his new subsidized apartment.

Home Care Program

SeniorCare Inc. offers short and long-term services that make it easier for elders and disabled adults to remain in the comfort of their own homes.  Services may include: homemaking, shopping, personal care, meal preparation, laundry, adult day health, caregiver respite, personal emergency response systems, and more. 
Budget  $8,835,400.00
Category  Human Services, General/Other Senior Services
Population Served Elderly and/or Disabled Aging, Elderly, Senior Citizens Other Health/Disability
Program Short-Term Success  Medication noncompliance is one of the contributing factors of elders losing their ability to live independently. One of the services available is medication management which in some cases may simply mean a registered nurse filling a medication box once a month or it can mean utilizing an automated medication machine filled by a registered nurse or family member weekly. Services are tailored to the needs of the individual and often a simple intervention is all it takes to assist an elder to live more safely in the home environment of their choice.
Program Long-Term Success  Elders who receive long term care services in the community remain independent longer than if they did not receive those services. Even one service such as homemaking can make a big difference as it means that someone is interacting with the elder on a regular basis which can help reduce isolation as well as monitor and report changes that made need medical oversight. Services delay and often prevent long term care institutionalization for elders receiving services.
Program Success Monitored By  Care managers and RNs complete an assessment every 6 months tracking changes in functional impairment of consumers receiving services. They do a face to face interview as well as a Comprehensive Data Set (CDS) to identify areas of need. The assessment is documented in a comprehensive journal note which covers many areas including but not limited to changes in support systems, medical changes, physical functioning changes and cognitive changes. Once needs have been assessed the services may be amended to meet any new needs identified. 
Examples of Program Success 

Georgia’s dementia increased gradually over several years, and she became increasingly deficient in self-care including her medication management. For awhile her elderly sister, who lives in the same public housing complex, managed Georgia’s medications until her own health issues prevented this. Georgia spent down her assets paying for personal care services including administration of her insulin. Her son then applied for MassHealth for her and she now has the Choices Program. As private pay services are no longer an option and her sister can no longer manage her medications, Georgia needed a plan in order to remain in the community. She now attends a weekday Adult Day program where her medications, including insulin, are administered. A local certified agency provides weekend skilled nursing services, paid for through the Choice Program, a MassHealth program for those eligible for a Home and Community Based Service Waiver. The skilled nursing services are for administration of medications including her insulin. Georgia receives personal care and homemaking services during the week and is thriving in the community with her service plan.

Nutrition Program

The SeniorCare Nutrition Program serves those 60 years of age, and older.  Active older adults can join their peers for lunch at one of our Dining Rooms.  Our Home Delivered Meals program (Meals on Wheels) brings a meal right to the door for frail and homebound elders. 
Budget  $1,394,000.00
Category  Food, Agriculture & Nutrition, General/Other Meal Distribution
Population Served Aging, Elderly, Senior Citizens
Program Short-Term Success  The Meals on Wheels program provides hot daily meals to homebound older adults who cannot adequately provide a meal for themselves. Meals are nutritionally balanced and tailored to the needs of older adults. In addition to increasing the nutritional well-being of homebound seniors, Meals on Wheels drivers (many of whom are volunteers) offer regular friendly contact, delivering a smile as well as a meal, reducing social isolation and providing an important wellness check.
In 2013 SeniorCare delivered approximately 132,000 meals to the homes of older adults in nine cities and towns; approximately 40,000 meals were served in our group dining programs. Together, these programs address food insecurity and ensure that seniors in the nine communities SeniorCare serves have access to a healthful daily meal.
In a recent survey of the SeniorCare meals program, 90% of home delivered meals respondents rated the food as being good to excellent and 96% would recommend the program to others.
Program Long-Term Success 
Meals on Wheels is a cost effective service that can be a critical to enabling a senior to remain in the community. According to information provided by the Meals on Wheels Association of America, every $1 invested in Meals on Wheels saves up to $50 in Medicaid spending. In the most recent SeniorCare meals survey, 82% of home delivered meal respondents stated the meals helped them improve their health while 83% of respondents felt the meals helped them to remain at home.
For those who are unable to prepare a nutritious meal for themselves, access to home-delivered meals is critical. Meals on Wheels are prepared to include dietary considerations for those with chronic diseases like cardiovascular disease, high blood pressure, and diabetes. Without these specially prepared meals to accommodate medical needs, consumers are at risk for regressing to more dangerous health conditions.
Addressing the nutritional needs of seniors and helping them better manage their chronic conditions is a key component of health care reform and we are proud to play a role in helping seniors stay healthier and helping them avoid use of more costly hospital-based or long-term care.
Program Success Monitored By  As a Federally funded Area Agency on Aging, Meals on Wheels is subject to an annual evaluation of service delivery, personnel, and fiscal operation, a count of units served and the initiation of effective outreach activities. Our ability to reach out to older persons with the greatest economic or social need in our service delivery area is also assessed.
Feedback from program participants is obtained regularly through telephone contact, feedback from drivers and site staff and through surveys and this feedback is a critical part of the meal planning process. Our ability to provide meals for all who qualify without starting a waiting list is a clear marker of success, as is the number of seniors who stay in their homes longer and maintain adequate health and nutrition as a result of this intervention.    
Examples of Program Success  We frequently receive feedback from Meals on Wheels recipients or their families. Recently, a couple from one of SeniorCare’s communities came into some unexpected money and sent a very generous donation with the words that without Meals on Wheels they might have “starved to death.”
Betty was a consumer who was bedbound and totally dependent on others for her care and basic needs to be met. She had no family aside from a distant relative who lived many hours away. In addition to the other SeniorCare services she received each day, the meals delivered to her home and the daily contact of a Meals on Wheels driver allowed her to achieve her wish to remain home until she passed away some years later.
In the past year, we received three separate reports of our Meals on Wheels drivers finding elders who had fallen at home and calling emergency services for them. In many cases, the Meals on Wheels driver is the only contact some isolated, homebound, but independent elders have Monday through Friday.


CEO/Executive Director/Board Comments



CEO/Executive Director Mr. Scott M. Trenti L.S.W.
CEO Term Start Jan 2013
CEO Email
CEO Experience

A graduate of the University of Massachusetts psychology program, with a specialty in applied behavior analysis, Scott Trenti is a licensed social worker whose resume includes more than 30 years experience in direct service and program administration in non-profit settings, from planning, to quality assurance, to policy and budget development. He served as the SeniorCare Director of Home Care from July 2010 until 2013. He was selected by the Board of Directors as Executive Director in January 2013. Previously, he was the Director of Client Services at Minuteman Senior Services. Scott Trenti also has extensive experience in the field of disabilities and behavioral health. In 2000, he received SeniorCare’s Employee of the Year Award and, in 2005, an Outstanding Service Award for his work with vulnerable elders. He was also a nominee for the Executive Office of Elder Affairs Edward R. McCarthy Award for Outstanding Performance in Protective Services in 2001.

Co-CEO --
Co-CEO Term Start --
Co-CEO Email --
Co-CEO Experience

Former CEOs and Terms

Name Start End
Kay Bierwiler Ph.D. Sept 2006 Oct 2012

Senior Staff

Name Title Experience/Biography
Ms. Jillian Cluett Fiscal Director --
Ms. Linnea Hagberg Director of Programming --
Mr. Rick Loomis Director of Quality Assurance --
Ms. Mary Mitchell Director Human Resources --
Ms. Dori Prescott M.S.W., L.I.C.S.W. Director of Home Care

For 13 years Dori Prescott was the Special Programs Manager at SeniorCare. She is a graduate of Gordon College and received her Master’s In Social Work from Salem State University. She was promoted to Home Care Director in 2013. Ms. Prescott is responsible for the management of all state funded home care programs that SeniorCare administers. She provides leadership and supervision to Care Management, Nursing, Information and Referral, Protective Services, and Caregiver Support program personnel. 


Award Awarding Organization Year
n4a Aging Achievement Award National Associate of Area Agencies on Aging 2012


Affiliation Year
Chamber of Commerce --
Massachusetts Association of Home Care and Area Agencies on Aging --
Retired and Senior Volunteer Programs --
Member of state association of nonprofits? Yes
Name of state association Massachusetts Association of Home Care and Area Agencies on Aging

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --


Massachusetts Executive Office of Elder Affairs
All Councils on Aging in catchment area
Neighborhood Legal Services
Aging and Disability Resource Consortium of the Greater North Shore
Harvard Vanguard Medical Group, Beverly
North Shore Elder Services
Greater Lynn Senior Services
Addison Gilbert Hospital
Beverly Hospital
Kiosk for Living Well
Senior Emergency Partnership Program
All Housing Authorities in Catchment Area
Harborlight Community Partners
Elder Service Plan of the North Shore
North Shore Career Center
North Shore Association for Retarded Citizens
Independent Living Center of the Greater North Shore & Cape Ann
Northeast Independent Living Center
Nutrition Department collaborations to deliver meals homebound elders: Electric Insurance Company (EIC), Bridegwell, & Bass River
Lifetime Group
MA Home Care, Inc.
Beverly and Gloucester Hoarding Task Forces
Massachusetts Coalition for the Prevention of Suicide
Gloucester Coalition for the Prevention of Domestic Abuse
Gloucester Healing Abuse Working for Change (HAWC)
Beverly Citizen’s Advisory Committee
Meals on Wheels Association of America
Get Fit Gloucester!
Nutrition Advisory Board of the Open Door
The Food Project, North Shore
Corporation for National and Community Service


CEO/Executive Director/Board Comments


Foundation Comments


Staff Information

Number of Full Time Staff 45
Number of Part Time Staff 43
Number of Volunteers 500
Number of Contract Staff 0
Staff Retention Rate % --

Staff Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 85
Hispanic/Latino: 2
Native American/American Indian: 1
Other: 0
Other (if specified): --
Gender Female: 74
Male: 14
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? Under Development
Organization has Strategic Plan? Yes
Years Strategic Plan Considers 3
Management Succession Plan --
Business Continuity of Operations Plan Yes
Organization Policies And Procedures Yes
Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy --
Directors and Officers Insurance Policy Yes
State Charitable Solicitations Permit --
State Registration --

Risk Management Provisions


Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually


Board Chair Mr. Thomas Tanous
Board Chair Company Affiliation Wenham
Board Chair Term June 2008 - Sept 2014
Board Co-Chair Mr. George A. Winston
Board Co-Chair Company Affiliation Beverly
Board Co-Chair Term Feb 2006 - Sept 2014

Board Members

Name Company Affiliations Status
Linda Anderson-Mercier Bevelry Voting
William Bowler Esq. Hamilton Voting
Laurel A. Eisenhauer Ph.D. Essex Voting
Carol Grimes Ipswich Voting
Ella M. Gutowski Community Volunteer --
Randolph D. Maloney M.D., F.A.C.S. Beverly Voting
George Nickless Manchester Voting
Patricia Roach Gloucester Voting
Eileen Saunders Community Volunteer --
Nancy Scanzani Community Volunteer --
Natalie A. Simon Esq. Gloucester Voting
Thomas E. Sullivan MD Community Volunteer --
Thomas Tanous Wenham Voting
Rona Tyndall Gloucester Voting
Kathleen Van Demark MD Rockport Voting
George Winston Beverly Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
Ms. Patricia H. Ambrose Manchester-by-the-Sea Voting
Ms. Sue Bannon -- --
Ms. Erin Battistelli -- --
Mr. William J. Coughlin Beverly Voting
Ms. Elizabeth Dunbar So. Hamilton Voting
Mr. Jerry Guilebbe Beverly Voting
Mrs. Kathleen Hurlburt Gloucester/Rockport Voting
Dr. Richard J. Sagall Gloucester Voting
Ms. Ilia Stacy -- --

Board Demographics

Ethnicity African American/Black: 1
Asian American/Pacific Islander: 0
Caucasian: 13
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): --
Gender Female: 7
Male: 7
Not Specified 0

Board Information

Board Term Lengths 2
Board Term Limits --
Board Meeting Attendance % 85%
Written Board Selection Criteria Yes
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions 100%
Constituency Includes Client Representation Yes

Standing Committees

  • Audit
  • Board Development / Board Orientation
  • By-laws
  • Communications / Promotion / Publicity / Public Relations
  • Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
  • Executive
  • Finance
  • Legislative
  • Nominating
  • Strategic Planning / Strategic Direction

CEO/Executive Director/Board Comments

Identifying individuals who will be contributing members of the Board of Directors is an ongoing effort. We have representation from each of our nine communities. A majority of the Board of Directors are appointed by the Councils on Aging of the cities and towns served subject to approval of the Board of Directors. The number of Directors from each participating community will be determined by the ratio of the 60 and over population of that community to the same ratio of the entire service area.
In order for the Board of Directors to be representative of SeniorCare's consumers, at least 50% of the members must be 60 or older. In practice, the number is closer to 90%. Information on Board members who are also consumers of SeniorCare's services is confidential. 

Foundation Comments



Revenue vs. Expense ($000s)

Expense Breakdown 2014 (%)

Expense Breakdown 2013 (%)

Expense Breakdown 2012 (%)

Fiscal Year July 01, 2017 to June 30, 2018
Projected Income $13,094,000.00
Projected Expense $1,298,400.00
Form 990s

2014 Form 990

2013 Form 990

2012 Form 990

2011 Form 990

2010 Form 990

Audit Documents

2014 Audited Financials

2013 Audited Financials

2012 Audited Financials

2011 Audited Financials

2010 Audited Financials

2009 Audited Financials

IRS Letter of Exemption

IRS Letter of Determination

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2014 2013 2012
Total Revenue $12,720,243 $11,658,034 $11,012,640
Total Expenses $12,330,469 $11,199,409 $10,945,868

Prior Three Years Revenue Sources

Fiscal Year 2014 2013 2012
Foundation and
Corporation Contributions
$4,344 $15,286 $4,549
Government Contributions $11,537,585 $10,658,218 $10,274,708
    Federal $434,757 $1,329,645 $1,280,634
    State -- $9,328,573 $8,994,074
    Local -- -- --
    Unspecified $11,102,828 -- --
Individual Contributions -- -- --
Indirect Public Support -- -- --
Earned Revenue $557,586 $501,654 $488,480
Investment Income, Net of Losses $756 $1,940 $2,649
Membership Dues -- -- --
Special Events -- -- --
Revenue In-Kind -- -- --
Other $619,972 $480,936 $242,254

Prior Three Years Expense Allocations

Fiscal Year 2014 2013 2012
Program Expense $11,246,302 $10,121,697 $9,852,114
Administration Expense $1,078,384 $1,076,126 $1,089,686
Fundraising Expense $5,783 $1,586 $4,068
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 1.03 1.04 1.01
Program Expense/Total Expenses 91% 90% 90%
Fundraising Expense/Contributed Revenue 0% 0% 0%

Prior Three Years Assets and Liabilities

Fiscal Year 2014 2013 2012
Total Assets $3,230,758 $2,811,244 $2,627,567
Current Assets $3,019,535 $2,617,067 $2,402,470
Long-Term Liabilities $47,479 $69,357 $110,816
Current Liabilities $1,366,326 $1,314,708 $1,276,058
Total Net Assets $1,816,953 $1,427,179 $1,240,693

Prior Three Years Top Three Funding Sources

Fiscal Year 2014 2013 2012
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value --
Spending Policy N/A
Percentage(If selected) --
Credit Line Yes
Reserve Fund Yes
How many months does reserve cover? 1.00

Capital Campaign

Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? No

Short Term Solvency

Fiscal Year 2014 2013 2012
Current Ratio: Current Assets/Current Liabilities 2.21 1.99 1.88

Long Term Solvency

Fiscal Year 2014 2013 2012
Long-term Liabilities/Total Assets 1% 2% 4%

CEO/Executive Director/Board Comments


Foundation Comments

Financial summary data in the charts and graphs above is per the organization's audited financials.  Contributions from foundations and corporations are listed under individuals when the breakout was not available.


The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.

1. What is your organization aiming to accomplish?


2. What are your strategies for making this happen?


3. What are your organization’s capabilities for doing this?


4. How will your organization know if you are making progress?


5. What have and haven’t you accomplished so far?