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Organization DBA --
Former Names --
Organization received a competitive grant from the Boston Foundation in the past five years Yes

Summary

Mission StatementMORE »

Pine Street Inn partners with homeless individuals to help them move from the streets and shelter to a home and assists formerly homeless individuals in retaining housing. We provide street outreach, emergency services, supportive housing, job training and connections to employment. We tirelessly advocate for collaborative solutions to end homelessness.

Our vision is a permanent home and community for everyone. Our values are community, teamwork, accountability and respect.

Mission Statement

Pine Street Inn partners with homeless individuals to help them move from the streets and shelter to a home and assists formerly homeless individuals in retaining housing. We provide street outreach, emergency services, supportive housing, job training and connections to employment. We tirelessly advocate for collaborative solutions to end homelessness.

Our vision is a permanent home and community for everyone. Our values are community, teamwork, accountability and respect.

FinancialsMORE »

Fiscal Year July 01, 2016 to June 30, 2017
Projected Income $49,902,457.00
Projected Expense $49,026,078.00

ProgramsMORE »

  • Emergency Shelter
  • Job Training & Workforce Development
  • Permanent Housing
  • Street Outreach

Revenue vs. Expense ($000s)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Expense Breakdown 2014 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Overview

Mission Statement

Pine Street Inn partners with homeless individuals to help them move from the streets and shelter to a home and assists formerly homeless individuals in retaining housing. We provide street outreach, emergency services, supportive housing, job training and connections to employment. We tirelessly advocate for collaborative solutions to end homelessness.

Our vision is a permanent home and community for everyone. Our values are community, teamwork, accountability and respect.

Background Statement

Founded in 1969 as an emergency shelter, Pine Street Inn has evolved over nearly five decades to become New England's leading and largest provider of resources for homeless and formerly homeless adults. We have expanded the scope and reach of our services and today provide permanent supportive housing, clinical services, job training and essential emergency services including shelter and street outreach.

Pine Street works with more than 1,600 homeless individuals daily and nearly 9,000 annually, providing the short-term remedies and long-term solutions to homelessness. Our aim is to help individuals gain stability and reach their highest level of independence by offering a wide range of services to every person who turns to the Inn for help.

Pine Street has undergone a strategic transformation in recent years, through a shift in primary focus from shelter to housing to better provide lasting solutions to homeless. Following the recent completion of a 300-unit housing expansion plan, we now provide a home and supportive services to more than 900 formerly homeless adults in Greater Boston. In the process, we have “tipped the balance” in our work and now serve more people each night in housing (57%) than in shelters (43%). We are working on the front lines to provide innovative new solutions to homelessness at every stage of our work.
 

Impact Statement

Pine Street Inn's efforts to end homelessness, in particular through a significant housing expansion, have contributed to an 18% decrease in homelessness among individuals on the street and in shelters in Boston since 2004.

Pine Street’s housing programs have a nationally recognized annual retention rate above 90% — even for those who had been homeless for many years.

Each year, more than 80 homeless men and women graduate from one of two job training programs in food services and housekeeping. More than 50% of these graduates go on to find employment or enter further training and internship programs.

Needs Statement

Pine Street is seeking grants and contributions to help achieve its goals. The organization is committed to being good stewards of every philanthropic gift and directs this essential support in the following ways:

  • To reduce individuals’ length of stay on the street and in shelters through a full array of emergency services as well as housing placement assistance, within and beyond Pine Street’s 900 units of supportive housing;
  • To bridge the funding gap between revenues from government contracts, fees and services, and the actual annual cost of operating shelter and housing programs;
  • To continuously assess the effectiveness and efficiency of its programs and services in addressing the evolving needs of the homeless population.

CEO Statement

While emergency services such as street outreach and shelter are essential to save lives, Pine Street Inn knows that a broader arsenal of strategies are necessary to provide lasting solutions to end homelessness. 

We originally provided safe cots to sleep in and sandwiches for sustenance to a small group of homeless individuals. Today we provide a full range of services including supportive housing, emergency shelter, street outreach, job training and substance abuse treatment. Amid many changes, our commitment to dignity and respect for all these we serve remains constant.

For the past six years, we have been expanding our portfolio of permanent supportive housing, with all new units prioritized for those most in need: men and women who are chronically homeless. The housing is provided through a research-proven approach known as Housing First, in which housing is provided as the first and best solution to homelessness.

With a 300-unit housing expansion plan recently completed, we are now developing and implementing innovative new programs to further increase opportunities to end homelessness across the full spectrum of our work. The new programs provide a deeper level of engagement at the front doors of our shelters, working in a variety of ways to help people return to the stability of housing as quickly as possible, before chronic homelessness sets in.

Throughout our work, we use data and experience to ensure continuous improvements as an organization so we can help more people move from homelessness to housing, stability and self-sufficiency. This progress would not be possible without the dedication of our staff, donors, volunteers, and Board of Directors, for which we are deeply grateful.

Board Chair Statement

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Geographic Area Served

Greater Boston Region-All Neighborhoods
City of Boston- Citywide (please select all areas as well)
City of Boston- Allston/ Brighton
City of Boston- Back Bay
City of Boston- Beacon Hill/ West End
City of Boston- Charlestown
City of Boston- Chinatown/ Leather District
City of Boston- North Dorchester
City of Boston- South Dorchester
City of Boston- Downtown
City of Boston- East Boston
City of Boston- Fenway/ Kenmore
City of Boston- Hyde Park
City of Boston- Jamaica Plain
City of Boston- Mattapan
City of Boston- Mission Hill
City of Boston- North End
City of Boston- Roslindale
City of Boston- Roxbury
City of Boston- South Boston
City of Boston- South End/Bay Village
City of Boston- Harbor Islands
City of Boston- West Roxbury
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Organization Categories

  1. Human Services - Homeless Services/Centers
  2. Housing, Shelter - Housing Development, Construction & Management
  3. -

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)

Yes

Programs

Emergency Shelter

Pine Street Inn is Boston’s largest provider of shelter for homeless individuals. Its four shelters represent 46% of the overall shelter beds for individuals in the city, serving more than 670 men and women each night of the year.

Each of Pine Street’s four overnight shelters – the Men’s Inn, the Women’s Inn, the Shattuck Shelter and Holy Family Inn – provides a wide range of services designed to help individuals return as quickly as possible to housing while providing essential life services.

Basic life safety services include temporary beds or cots with fresh linens, dinner and breakfast, access to showers, emergency clothing, and access to onsite medical clinics and behavioral health specialists.

Pine Street Inn also focuses on providing an appropriate level of triage, collaborative planning and housing navigation services to help guests accelerate their move from shelter to housing. Additional services include on-site job training programs and referrals for recovery and sobriety programs.

Budget  $19,000,000.00
Category  Human Services, General/Other
Population Served Adults Homeless
Program Short-Term Success  Men and women who turn to Pine Street's shelters for help are offered housing navigation support, case management to access community resources, addiction treatment, and job training, all aimed at helping them find permanent housing and achieve their highest level of independence.
Program Long-Term Success 
Pine Street is increasingly focused on streamlining the shelter system: employing front-door strategies like triage and rapid-rehousing to move shelter guests to housing quickly and with proportionate support; providing intensive support for guests who have been homeless the longest; and employing solutions-based programs, like permanent housing, to end homelessness rather than manage the problem.
Program Success Monitored By  New guests to Pine Street Inn’s shelters participate in a “triage” process that determines the right level of support to help them return to housing. Guests collaborate with staff create a plan to reduce their need for shelter and chart a path back to housing.
Examples of Program Success 

Liz was homeless for nearly nine years, but with the encouragement of Women’s Inn staff, she started to take steps to turn her life around. Liz was paired with Meghan Minehan, a case manager at the Women’s Inn, who worked closely with her to find permanent housing.

Meghan served as Liz’s guide, helping her navigate through the system and complete applications and paperwork. When her first application was denied, she worked with Liz to push past the setback.

“The process of finding housing can be terrifying and overwhelming,” says Meghan. “Being homeless is hard. It’s a full-time job in itself, so we try to make the process as easy as possible.”

When Liz finally got the good news that she was approved for a Section 8 housing subsidy, Meghan helped her through the transition from Pine Street to her new apartment.

“I wouldn’t be here without Pine Street, but I don’t want to go back. My life is perfect now.”

Job Training & Workforce Development

Each year, approximately 80 men and women graduate from Pine Street’s job training programs. Participants learn practical skills in food services and housekeeping, as well as soft skills such as punctuality, team work and interviewing techniques.

A key aspect of job training at Pine Street Inn is its iCater social enterprise, a for-fee service that prepares and delivers meals to corporate and non-profit clients throughout Boston.

Pine Street’s food services trainees are integral to the venture’s success. Trainees receive exposure to food service preparation and collaborate with Pine Street staff on a real-time business, providing an optimal training opportunity. Net proceeds from iCater support the Pine Street’s overall programming including its training programs.
Budget  $1,000,000.00
Category  Human Services, General/Other
Population Served Adults Homeless
Program Short-Term Success  Short-term success is measured by the participation of trainees in each job-training program. Measures include: attendance, punctuality, engagement in classroom and work-related activities, teamwork and other markers of personal growth.
Program Long-Term Success 
The goals of Pine Street’s job training programs are to prepare participants to re-enter the workforce, to help them find viable employment and to ensure that they retain their jobs.
Program Success Monitored By  Program success is monitored through assessment of client and trainee progress. Key indicators include completing job training and securing a job.
Examples of Program Success 

Rachel spent many years in the food and hospitality industries, but after the death of both her mother and father – and then the loss of her home through a fire – she had a hard time coping. She turned to alcohol to numb the pain, and eventually found help at Pine Street Inn.

At the suggestion of her case manager, she joined the iCater training program, where she updated her skills and regained her confidence. She is now back at work and thriving in her supervisory position at an independent bakery and coffee shop.

“All the iCater chefs are here to help,” Rachel says. “They provide you with the knowledge and support you need.”

For Rachel and others, Pine Street’s job training programs open the door to a new future. “It’s a way to ease back into the working world,” says Anne Wunderli, Vice President for Operations and Social Enterprise. “It gives them the chance to work, to see that they’re valued employees and to gain confidence.”

Permanent Housing

More than 900 formerly homeless individuals live in residences that are owned, leased or managed by Pine Street Inn. The program is a supportive housing model – it provides permanent, affordable housing coupled with on-site support staff to help individuals regain their highest level of independence. More than 90% of those placed in Pine Street supportive housing have avoided a return to homelessness.
Budget  $17,000,000.00
Category  Housing, General/Other
Population Served Homeless Adults
Program Short-Term Success 
With the help of case managers and on-site support services, more than 90% of tenants in Pine Street's permanent housing have remained in housing and avoided a return to homelessness.
Program Long-Term Success 
Pine Street Inn significant expansion of permanent supportive housing has contributed to Boston's 18% decline in homelessness among individuals on the streets and in shelters since 2004.
Program Success Monitored By 

Program success is monitored by the staff, case managers and house managers and is directly related to the stability, health and progress of residents on an individual and congregate basis. Pine Street Inn shares best practices and lessons learned with colleagues and organizations in the fields of housing and human services.

Permanent supportive housing is a cost-effective, tested solution to end homelessness.

Pine Street data shows that shows that 24% of guests use 67% of available shelter bed nights. Housing these long-term guests reduces the demand for shelter and frees-up capacity for emergency stays. 
Examples of Program Success 
• Pine Street’s 33-year supportive housing program has demonstrated the value of this model.
• The Housing First model ensures improved outcomes for health and well-being as tenants seek mental health, physical health, social and recreational services in appropriate places. On-site managers help ensure a coordinated system of care.
• More than 90% of the most challenged, chronically homeless individuals stay and thrive in the supportive housing we find for them.
• The state saves an estimated $11,000 per person, according to research from the Massachusetts Housing and Shelter Alliance. Most savings come from healthcare, but also from public safety, emergency care and shelter costs.

Street Outreach

Pine Street's Outreach teams travel throughout Greater Boston to provide case management assistance, clinical services and basic life safety - food, blankets, health care, and referrals - to more than 100 unsheltered men and women daily. This front-line strategy to bring emergency services to homeless individuals has been in operation for 26 years. Pine Street is currently the only organization offering nightly outreach services in Boston.
Budget  $600,000.00
Category  Human Services, General/Other Services for the Homeless
Population Served Adults Poor,Economically Disadvantaged,Indigent
Program Short-Term Success  In Fiscal Year 2016, Outreach Services helped move 37 longtime homeless individuals from the streets and into permanent supportive housing. No lives have been lost on Boston streets during the last three winters, including Boston’s most severe winter in recorded history, the winter of 2014-2015.
Program Long-Term Success 

Housing placements for chronically homeless individuals living on Boston’s streets have increased dramatically in the last three years, contributing to a nine-year decline in street homelessness in Boston. Much of this can be attributed to the collaborative efforts of the City of Boston, the Department of Mental Health and Pine Street Inn’s street outreach team, all working together to target those who are deeply entrenched in homelessness and move them into supportive housing. 

Program Success Monitored By  Program success is monitored on a daily basis and is measured by the number of interactions and the number of services delivered to the street homeless population. More and more, because of Pine Street’s 26 years of daily service to these most vulnerable individuals, the organization is able to rapidly move men and women from the street directly into a housing with the appropriate support services.
Examples of Program Success 
Jack had lived on the streets most of his life, sleeping on a bench behind the Boston Public Library. He had served in the Army and worked as an electrician, but when he went through a difficult divorce, his life began to unravel.

Over the years, Pine Street’s Outreach workers would check on Jack and offer him sandwiches and blankets. As time went on, the workers mentioned the idea of housing, but Jack was not ready. Finally one day, the workers offered Jack an opening in one of Pine Street’s houses. He was wary of the offer but agreed to give it a try for one night.

During that night, Jack found a new home. Now on most days, Jack wakes up at 6 a.m. and goes for a walk around Boston and spends time at the library reading. Most of all, he enjoys heading home at the end of the day.

CEO/Executive Director/Board Comments


Management


CEO/Executive Director Ms. Lyndia Downie
CEO Term Start Jan 2000
CEO Email [email protected]
CEO Experience
Lyndia Downie has been with Pine Street Inn for more than 30 years. In 2000, Ms. Downie was selected as Pine Street’s fourth president and currently oversees more than 500 employees and a nearly $50 million budget.
 
Ms. Downie serves on Mayor Martin Walsh's Advisory Council on Homelessness and as a member of the task force helped shape Boston's new action plan to end veteran and chronic homelessness. She was selected in 2007 as a Barr Foundation Fellow, a program that recognizes exceptional nonprofit leaders. In 2015, she received the CEO Award of Excellence from the Massachusetts Council of Human Service Providers.
Co-CEO --
Co-CEO Term Start --
Co-CEO Email --
Co-CEO Experience --

Former CEOs and Terms

Name Start End
Mr. Erik Bulter 1996 1999
Mr. Richard Ring 1975 1995

Senior Staff

Name Title Experience/Biography
Mr. Timothy Barrett Chief Financial Officer --
Ms. Karen Conway Director of Human Resources --
Ms. Aimee Coolidge Director of Community & Government Relations --
Ms. Heidi Daniels Vice President, Development & External Relations --
Ms. Dayna Gladstein Vice President for Emergency Services --
Ms. Jan Griffin Director of Program Planning --
Ms. Alicia Ianiere Vice President, Capital & Leadership Giving --
Mr. Larry Seamans Chief Program Officer --
Ms. April Stevens Vice President, Supportive Housing --
Ms. Anne Wunderli Vice President, Operations --

Awards

Award Awarding Organization Year
CEO Award of Excellence Massachusetts Council of Human Service Providers 2015
Neighborhood Builders Award Bank of America 2012

Affiliations

Affiliation Year
Massachusetts Housing and Shelter Alliance (MHSA) --
Member of state association of nonprofits? Yes
Name of state association Massachusetts Nonprofit Network, Massachusetts Council of Human Service Providers

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --

Collaborations

Boston Health Care for the Homeless Program
Greater Boston Food Bank
Metropolitan Boston Housing Partnership
Jamaica Plain Neighborhood Development Corporation
 
Pine Street Inn collaborates with more than 150 health and human services partners.

CEO/Executive Director/Board Comments

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Foundation Comments

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Staff Information

Number of Full Time Staff 389
Number of Part Time Staff 96
Number of Volunteers 5,000
Number of Contract Staff 23
Staff Retention Rate % 81%

Staff Demographics

Ethnicity African American/Black: 245
Asian American/Pacific Islander: 10
Caucasian: 167
Hispanic/Latino: 54
Native American/American Indian: 3
Other: 6
Other (if specified): 0
Gender Female: 270
Male: 215
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? Yes
Organization has Strategic Plan? Yes
Years Strategic Plan Considers 6
Management Succession Plan No
Business Continuity of Operations Plan Yes
Organization Policies And Procedures Yes
Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes
State Charitable Solicitations Permit Yes
State Registration Yes

Risk Management Provisions

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Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Bi-Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually

Governance


Board Chair Ms. Laura Sen
Board Chair Company Affiliation BJ's Wholesale Club
Board Chair Term July 2016 - June 2018
Board Co-Chair --
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Ms. Gaye Bok Excel Venture Management --
Ms. Michelle Botus Massachusetts Department of Mental Health --
Mr. Lorn Davis Hancock Capital Management, LLC --
Ms. Corinne Ferguson Community Volunteer --
Mr. Robert Gallery Retired --
Ms. Megan Gates Mintz Levin Cohn Ferris Glovsky and Popeo, P.C. --
Mr. Patrick T. Jones Jones Kelleher LLP --
Mr. Steve Kelley Merrill Lynch & Company, Inc. --
Msgr. Francis Kelly Church of the Sacred Heart, Roslindale --
Mr. Christopher C. Mansfield Retired, Liberty Mutual Insurance --
Mr. David Manzo The Cotting School --
Mr. John McCarthy Northeastern University --
Mr. Vincent McCarthy Attorney --
Mr. Mark McHugh Deutsche Bank --
Mr. Christopher J. McKown Iora Health --
Mr. Andre Mehta Cambridge Associates --
Ms. Lisa R. Murray RBS Citizens --
Ms. Kay Whelan O'Halloran Retired Educator --
Mr. James O'Leary Alternate Concepts Inc. --
Mr. Jason Park Bain Capital --
Ms. Karen Schwartzman Polaris Public Relations --
Ms. Laura Sen BJ's Wholesale Club --
Ms. Susan Elizabeth Siebert Jones Day --
Ms. Margaret Stapleton Retired Executive, John Hancock --
Mr. Robert Stringer Management Consulting --
Ms. Sue Tracy The Strategy Group, Inc. --
Rev. John Unni St. Cecilia Parish --
Mr. Robert F. Walsh R.F. Walsh Company, Inc. --

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 2
Asian American/Pacific Islander: 3
Caucasian: 23
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 11
Male: 17
Not Specified 0

Board Information

Board Term Lengths 3
Board Term Limits 2
Board Meeting Attendance % 68%
Written Board Selection Criteria No
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions 20%
Constituency Includes Client Representation Yes

Standing Committees

  • Board Governance
  • Communications / Promotion / Publicity / Public Relations
  • Compensation
  • Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
  • Finance
  • Investment
  • Strategic Planning / Strategic Direction

CEO/Executive Director/Board Comments

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Foundation Comments

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Financials


Revenue vs. Expense ($000s)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Expense Breakdown 2014 (%)

Fiscal Year July 01, 2016 to June 30, 2017
Projected Income $49,902,457.00
Projected Expense $49,026,078.00
Form 990s

2015 990

2014 990

2013 990

2012 990

2011 990

2010 990

2009 990

Audit Documents

2016 Audit

2015 Audit

2014 Audit

2013 Audit

2012 Audit

2011 Audit

2010 Audit

2009 Audit

IRS Letter of Exemption

IRS Letter of Determination

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2016 2015 2014
Total Revenue $52,565,735 $51,582,439 $54,800,350
Total Expenses $52,949,332 $50,833,957 $49,966,868

Prior Three Years Revenue Sources

Fiscal Year 2016 2015 2014
Foundation and
Corporation Contributions
-- -- --
Government Contributions $29,507,226 $27,734,996 $26,793,647
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified $29,507,226 $27,734,996 $26,793,647
Individual Contributions $12,001,002 $12,837,947 $15,620,876
Indirect Public Support -- -- --
Earned Revenue $3,571,078 $3,351,454 $3,389,298
Investment Income, Net of Losses $-454,101 $-467,428 $3,361,098
Membership Dues -- -- --
Special Events -- -- --
Revenue In-Kind $4,439,983 $4,989,847 $4,746,783
Other $3,500,547 $3,135,623 $888,648

Prior Three Years Expense Allocations

Fiscal Year 2016 2015 2014
Program Expense $44,232,791 $41,754,654 $40,942,219
Administration Expense $6,208,690 $6,611,119 $6,497,783
Fundraising Expense $2,507,851 $2,468,184 $2,526,866
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 0.99 1.01 1.10
Program Expense/Total Expenses 84% 82% 82%
Fundraising Expense/Contributed Revenue 6% 6% 6%

Prior Three Years Assets and Liabilities

Fiscal Year 2016 2015 2014
Total Assets $83,332,523 $84,789,399 $86,487,595
Current Assets $17,600,353 $19,517,589 $19,148,341
Long-Term Liabilities $20,285,463 $20,531,546 $22,655,569
Current Liabilities $4,823,039 $5,650,235 $5,972,890
Total Net Assets $58,224,021 $58,607,618 $57,859,136

Prior Three Years Top Three Funding Sources

Fiscal Year 2016 2015 2014
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value $2,900,000.00
Spending Policy Percentage
Percentage(If selected) 4.5%
Credit Line No
Reserve Fund Yes
How many months does reserve cover? 8.00

Capital Campaign

Are you currently in a Capital Campaign? No
Capital Campaign Purpose Pine Street Inn successfully completed a capital campaign on June 30, 2014, exceeding its goal. Pine Street continues to have significant capital needs and is raising funds to help cover a five-year Capital Improvements Plan for major upgrades to 32 of the properties in which the organization works.
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? --

Short Term Solvency

Fiscal Year 2016 2015 2014
Current Ratio: Current Assets/Current Liabilities 3.65 3.45 3.21

Long Term Solvency

Fiscal Year 2016 2015 2014
Long-term Liabilities/Total Assets 24% 24% 26%

CEO/Executive Director/Board Comments

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Foundation Comments

Financial summary data in the charts and graphs above is per the organization’s audited financials. The Total Revenue amounts above, for all three years, include operating and non-operating activity. Contributions from foundations and corporations are listed under individuals as the breakout was not available.

The total revenue amount for FY16, FY15 and FY14 includes contributions to the capital campaign intended to cover capital improvements and acquisitions. It also includes total investment returns during the fiscal year rather than investment income allocated to the organization’s operating budget.

Impact

The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.


1. What is your organization aiming to accomplish?

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2. What are your strategies for making this happen?

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3. What are your organization’s capabilities for doing this?

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4. How will your organization know if you are making progress?

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5. What have and haven’t you accomplished so far?

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