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Bay Cove Human Services, Inc.

 66 Canal Street
 Boston, MA 02114
[P] (617) 371-3167
[F] (617) 371-3100
http://www.baycove.org
[email protected]
David Hirschberg
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INCORPORATED: 1974
 Printable Profile (Summary / Full)
EIN 04-2518575

LAST UPDATED: 05/02/2018
Organization DBA Kit Clark Senior Services
Former Names --
Organization received a competitive grant from the Boston Foundation in the past five years Yes

Summary

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Mission StatementMORE »

Bay Cove Human Services partners with people to overcome challenges and realize personal potential. We carry out this mission by providing individualized and compassionate services for people with developmental disabilities, mental illness aging-related needs and/or drug and alcohol addiction.  
 

Mission Statement

Bay Cove Human Services partners with people to overcome challenges and realize personal potential. We carry out this mission by providing individualized and compassionate services for people with developmental disabilities, mental illness aging-related needs and/or drug and alcohol addiction.  
 

FinancialsMORE »

Fiscal Year July 01, 2017 to June 30, 2018
Projected Income $112,169,105.00
Projected Expense $111,666,103.00

ProgramsMORE »

  • Developmental Disabilities: Residential Services
  • Kit Clark Senior Services
  • New Hope Transitional Support Service
  • Small Wonders Early Intervention
  • Tenancy Preservation Project

Revenue vs. Expense ($000s)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Expense Breakdown 2014 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Overview

Mission Statement

Bay Cove Human Services partners with people to overcome challenges and realize personal potential. We carry out this mission by providing individualized and compassionate services for people with developmental disabilities, mental illness aging-related needs and/or drug and alcohol addiction.  
 

Background Statement

Bay Cove Human Services (Bay Cove) was founded in 1974 to provide what was considered to be a radical form of treatment: that people who are mentally ill or developmentally disabled, or are addicted to drugs or alcohol, can be most effectively cared for in small community based programs. Our guiding principle is that everyone has potential, and that significant personal growth is possible through services that build upon positive qualities and practical strengths. This vision, which has brought hope to so many, continues to be the focus of our services today. Our inclusive, compassionate services have deep roots in inner city Boston where our clients also cope with hunger, poverty, homelessness and accessibility.
 
Our primary medium of change is through strategic growth and partnerships with like- minded agencies. We merged with Center House Enterprises in 1996, Kit Clark Senior Services in 2006, and CASPAR, Inc. in 2014. And through this growth, we have maintained our commitment to the highest quality services and have never lost our focus on the individual.

Today, our services include more than 175 programs throughout Greater Boston and Southeastern Massachusetts. We have 1,100 full time staff, 900 part time staff and 165 volunteers. Bay Cove's staff provides caring and highly effective residential, day, outpatient, and educational services to more than 6,000 people each day and 25,000 people each year. Bay Cove is structured into four treatment areas, each led by staff with extraordinary dedication and long-time experience in the field. Bay Cove's service areas are: Mental Health Services, Long Term Services and Supports (inclusive of developmental disability services and Kit Clark Senior Services), Addiction Services, and Child and Family Services.

Bay Cove’s broad-ranging services include:
  • Early Intervention treatment and therapeutic nursery school for developmentally delayed children under three years of age;
  • Community-based residential and day-rehabilitation programs for adults with psychiatric and/or developmental disabilities;
  • A full spectrum of Addiction treatment services, including a medically supervised detoxification program, outpatient methadone treatment, and short and long term recovery homes
  • Employment-related supports adults with developmental and/or psychiatric disabilities
  • Multi-lingual family support to assist those caring for loved ones with disabilities;
  • Services for disadvantaged elders so that they can live with dignity and independence.

Impact Statement

Bay Cove's primary goal as an agency is to lead the human services industry in providing universally valued, innovative services to everyone who needs them. To achieve this goal, our objective are: 

  1. Provide person centered, respectful services
  2. Ensure financial stability
  3. Build a dynamic organization that meets changing needs
Bay Cove's top accomplishments this past year include:
  1. Expanded addiction treatment service capacity in both our detoxification programs and outpatient medication assisted treatment (methadone) services.
  2. Awarded two major contracts to deliver a new model of health care: Community Partner Services will serve to link health care, psychiatric care and treatment services for people with MassHealth and support clients to access routine and preventative care. The goal of this work is to improve health outcomes for people with disabilities and be a more cost effective way to deliver public health services.
  3. Named a Boston Globe Top Place to Work for the fifth year in a row. 
 
 
 
 
 



Needs Statement

Bay Cove's most pressing needs include the following:
  • Private support for the Early Intervention Program, serving infants/toddlers.
  • Private support for Kit Clark Senior Services Senior Nutrition and Meals Delivery Program and Madden Senior Center.
  • Capital funding to repair the HVAC at one of our community homes serving people with developmental disabilities and medical challenges.
  • In-kind donations of new furniture for many program sites.

CEO Statement

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Board Chair Statement

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Geographic Area Served

In a specific U.S. city, cities, state(s) and/or region.
NORTHEAST REGION, MA
SOUTHEAST REGION, MA
CAPE &ISLANDS REGION, MA
GREATER BOSTON REGION, MA

Bay Cove Human Services operates 175+ programs throughout Greater Boston and Eastern Massachusetts.
 
Bay Cove has strong urban roots, as such the majority of our services are delivered in Boston and Cambridge. On the North Shore, we work in the communities of Winthrop, Malden, Revere, Chelsea and Everett. South of Boston, we have programs in Quincy, Weymouth, Stoughton, Taunton, Middleboro. Our Mental Health Community Crisis Intervention covers the Fall River region, the Cape and the Islands.

Organization Categories

  1. Human Services - Centers to Support the Independence of Specific Populations
  2. Mental Health & Crisis Intervention - Mental Health Treatment
  3. Housing, Shelter - Independent Housing for People With Disabilities

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)

Under Development

Programs

Developmental Disabilities: Residential Services

For 40 years, Bay Cove has created true homes for adults with developmental disabilities, helping them to live in the community as independently as possible. As these long-term clients age, we are faced with the challenge their increasingly fragile health. To continue serving clients in a respectful, homey environment, with the least intrusive treatment, Bay Cove has developed a successful residential model with medical care that allows each individual high levels of self-sufficiency, given her/his abilities. Round-the-clock staff, including nurses, care for the residents in a manner that respects their dignity and individuality, and minimizes hospitalizations through careful, proactive medical case management. Residents enjoy access to common living and dining areas, and have private bedrooms. Transport is available for appointments, outings, or community recreational activities, so that residents become an integral part of the neighborhood.
Budget  $21,600,000
Category  Human Services, General/Other Residential Care for Individuals with Disabilities
Population Served People/Families with People of Developmental Disabilities Adults Poor,Economically Disadvantaged,Indigent
Program Short-Term Success 
The people living in Bay Cove's residential programs enjoy comfortable, homelike settings, assisted by Bay Cove staff, to the level appropriate for each individual's needs.  Above all, Bay Cove respects each person's individual wishes and abilities, building on their strengths to help each person live a full, rich life, taking part in their community as independently as possible.
Program Long-Term Success  Bay Cove provides housing for very low-income people with severe disabilities (as well as chronic medical conditions, in many cases). We give our clients the opportunity to live in community-based, affordable housing that is designed to meet their needs, housing where they can receive visitors, housing that truly feels like home.
Program Success Monitored By 
Bay Cove runs 30 residential homes and more than 80 independent apartments integrated throughout the Boston area, supporting a total of 252 individuals with developmental disabilities or autism spectrum disorders, as well as – in some cases – addictions, mental health issues, and/or other medical conditions. Beyond these superior residential programs, Bay Cove supports 74 individuals in achieving their employment and education goals, with a particular focus on integrating individuals into the community’s competitive employment arena.

Bay Cove has a well established and valued system for staff training and development, as well as regular supervision and supports for all staff. At regular intervals, Bay Cove’s residential programs for adults with developmental/intellectual disabilities are assessed for re-accreditation by the international Commission on Accreditation of Rehabilitation Facilities (CARF). Recent CARF reports have commended Bay Cove for “excellent rapport and mutual respect among management, staff, and persons served;” “numerous excellent partnerships and collaborative efforts” and “positive image;” “clean, pleasant, safe…and friendly” facilities; comprehensive medication system; “comprehensive and realistic” treatment plans; peer-support programs; and “comprehensive human rights program.” 

Examples of Program Success 

Bay Cove is pleased to share our many success stories; we feature them in our quarterly newsletters and annual reports, which are posted on our website:

http://www.baycove.org/bcexternal/index.cfm?objectID=F866D1AA-27C6-11DF-9533000423B5542E


Kit Clark Senior Services

Kit Clark Senior Services provides a broad range of supports and care for 4,000 diverse, primarily low-income elders, promoting healthy aging for older Bostonians and their families. Kit Clark’s flagship program is the Elder Nutrition Program, serving lunch to 700 seniors at 28 community sites across the city and making Meals on Wheels deliveries to 600 homebound elders. Each day, these 1,300 seniors depend on the nutritious hot meals from our commissary kitchen, for their primary sustenance. Kit Clark’s Senior Center is another vital resource, where 50-100+ diverse seniors gather to socialize and participate in many activities: computer skills, quilting, games, painting, nutrition education, cooking, excursions to area museums, and dance or fitness classes. While at the center, seniors can easily access other Kit Clark programs, including adult day health services, medical care, benefits counseling, transportation, in-home supports, and Fit-4-Life. For nearly 25 years, Kit Clark has also been providing transitional and supportive housing to diverse Boston seniors who were previously homeless or at risk of homelessness.
Budget  $10,259,301
Category  Human Services, General/Other Senior Services
Population Served Aging, Elderly, Senior Citizens Poor,Economically Disadvantaged,Indigent Minorities
Program Short-Term Success 

All of the seniors coming to Kit Clark's Senior Center enjoy nutritious midday meals in a social setting and have access to a range of classes and activities each week, with language interpretation as needed.  All seniors also benefit from easy access (again, with the help of multi-lingual staff and volunteers) to all of the other programs and in-home or transportation supports that each senior may need, whether the services are offered by Kit Clark or by another local agency.

Program Long-Term Success 

Seniors involved with one or several programs at Kit Clark Senior Services greatly benefit from improved nutrition, personal and/or medical care, education opportunities, the ability to live at home for longer, and reduced isolation through companionship and social activities. Especially through Fit-4-Life, most participants feel noticeably improved health, nutrition, and well-being. About 75%-85% are overweight or obese and/or to have diabetes and/or heart disease at enrollment. Fit-4-Life helps over 90% of regular participants to prevent or manage their cardiovascular disease, diabetes, and/or obesity through Fit-4-Life’s fitness and nutrition interventions, leading to healthier aging.

Program Success Monitored By 

Bay Cove/Kit Clark staff track attendance and demographics of participants (gender, age, ethnicity) for all programs, workshops, classes, and organized activities or excursions offered at the Senior Center. Participating seniors also fill out evaluation forms, to determine effectiveness and guide improvements. Outreach efforts are evaluated through monthly reporting of numbers of new seniors assisted and/or enrolled in services. For each specific Kit Clark program, staff conduct an annual planning day to assess the effectiveness of the previous year and to plan for the next year. At these planning days, different components of each program are assessed for successes and accomplishments, or for areas to be improved, using client satisfaction surveys, outcome data, and community meetings (if applicable). 

To monitor the success of Fit-4-Life, Kit Clark collaborates with the Jean Mayer USDA Human Nutrition Research Center on Aging (HNRCA) at Tufts University.  HNRCA and other area university students assist Fit-4-Life staff in measuring the following health indicators of seniors' fitness at six-month intervals: weight; Body Mass Index; blood pressure; Medical Outcomes Survey (Short Form Health Status, MOS SK-36) questionnaire; Short Physical Performance Test (SPBB); questionnaires recording intake of fruits, vegetables, and fats; and blood-sugar levels.
Examples of Program Success 

Bay Cove is pleased to share our many success stories; we feature them in our quarterly newsletters and annual reports, which are posted on our website:

http://www.baycove.org/bcexternal/index.cfm?objectID=F866D1AA-27C6-11DF-9533000423B5542E


New Hope Transitional Support Service

Building on Bay Cove’s continuum of successful substance abuse treatment and care, New Hope Transitional Support Service (TSS) is a short-term residential program for clients in the early stages of recovery. New Hope staff have developed an innovative teaching strategy that uses enhanced cognitive behavioral therapy to improve outcomes for each client. At the core of this revolutionary strategy is New Hope’s belief that any successful substance-abuse treatment must involve the client’s expectations that they can and will take responsibility for learning during the process of recovery.New Hope clients come to see recovery as an active process that involves changing their attitudes, feelings, goals, skills, and roles.Bay Cove’s distinctive treatment curriculum and unique approach guide New Hope clients in articulating their own values, and then working with them to achieve lasting positive shifts in their belief systems and behavior.
Budget  $2,328,000
Category  Mental Health, Substance Abuse Programs, General/other Residential Substance Abuse Treatment
Population Served Alcohol, Drug, Substance Abusers At-Risk Populations Poor,Economically Disadvantaged,Indigent
Program Short-Term Success  At least 85% of New Hope clients benefit from raised expectations of their potential, as demonstrated by Bay Cove's enhanced programming and continuous testing of clients' learning, by way of program evaluation. Our curriculum engages clients in active learning that leads to their recovery.
Program Long-Term Success 

The majority of clients are placed into a suitable next-step treatment environment, and they then maintain their behavior within treatment guidelines.  New Hope has designed our unique curriculum to achieve these goals because staff realized that clients have the most success maintaining sobriety if they truly understand, retain, and use any the information given to them during their treatment. New Hope is based on the conviction that clients can achieve recovery through lasting changes in their thinking, belief system, coping mechanisms, lifestyle, and approach to life.

Program Success Monitored By  New Hope clients receive a packet of materials on intake, with the knowledge that they will be responsible for learning the contents by the time they leave the program. A system of regular testing and rewards provides incentives and is tracked by staff.  In addition, Bay Cove has a well established and valued system for staff training and development, as well as regular supervision and supports for all staff. At regular intervals, Bay Cove’s programs are assessed for re-accreditation by the international Commission on Accreditation of Rehabilitation Facilities (CARF). Past CARF reports have commended Bay Cove for “excellent rapport and mutual respect among management, staff, and persons served;” “numerous excellent partnerships and collaborative efforts” and “positive image;” “clean, pleasant, safe…and friendly” facilities; comprehensive medication system; “comprehensive and realistic” treatment plans; peer-support programs; and “comprehensive human rights program.”
Examples of Program Success 

Bay Cove is pleased to share our many success stories; we feature them in our quarterly newsletters and annual reports, which are posted on our website:

http://www.baycove.org/bcexternal/index.cfm?objectID=F866D1AA-27C6-11DF-9533000423B5542E


Small Wonders Early Intervention

As part of Bay Cove’s care for the most vulnerable, our Small Wonders Early Intervention Program has been based in Dorchesters since 1976. The 390-450 diverse children served (at any given time) are age 0 to 3 and diagnosed with a disabling condition; are developmentally delayed; or face the risk of delay due to environmental factors like premature birth, inadequate food/shelter, or substance abuse and violence at home. One key to the success of our work with developmentally delayed young children is Bay Cove’s ability to provide toddler playgroups, twice weekly and year-round, at our therapeutic Small Wonders Nursery School. Educational playgroups complement one-on-one, home-based services so that 130-140 toddlers learn to play and interact with other children in healthy and developmentally appropriate ways. Small Wonders staff engage toddlers through music therapy and other developmental activities in specially designed classroom and play spaces.

Budget  $2,596,000
Category  Human Services, General/Other Children & Youth Services
Population Served Infants to Preschool (under age 5) People/Families with People of Developmental Disabilities At-Risk Populations
Program Short-Term Success  In 99% of cases, Bay Cove staff are able to coordinate with parents/caregivers to schedule and complete regular (weekly, or more/less often for some children) home visits that actively involve parents/caregivers in their child's treatment. Toddlers are placed in the therapeutic group appropriate for their disability, to work with qualified staff in overcoming or remediating each child's developmental delay.
Program Long-Term Success  According to their individual needs and diagnosis, 95% of participating infants and toddlers will make signficant developmental progress, often fully overcoming their delay.  95% of parents/caregivers become more effective in promoting their child's healthy development.  The majority of children served will be ready to enter school at their age level. 
Program Success Monitored By 

To measure the quality and effectiveness of our Child and Family Services, Bay Cove monitors referrals and enrollment figures.We assess parent/caregiver satisfaction with Bay Cove’s services, and their child’s developmental progress, through periodic (semi-annual) questionnaires, as well as frequent anecdotal information through staff conversations with parents/caregivers.We conduct regular internal staff performance evaluations and ensure full compliance with state regulations as related to safety, staff accreditation, staff training, and staff-to-children ratios.

 

The process of evaluating each child’s developmental progress and success over the long term is clearly complex and requires resources that Bay Cove simply does not have. Our shorter-term (during program participation) measures involve an initial assessment of each child, at the time of their referral, using the Battelle Developmental Inventory assessement tool. Once a child has been admitted for Early Intervention, Bay Cove service coordinators work with each child’s parents/caregivers, as well as specialty service providers, to develop an Individualized Family Service Plan (IFSP). The IFSP is a written plan that sets forth goals and services for each child and family, based on the child’s diagnosis and needs. Regularly reviewed and updated, the IFSP provides a way of tracking each child’s individual successes. 

Examples of Program Success 

Bay Cove is pleased to share our many success stories; we feature them in our quarterly newsletters and annual reports, which are posted on our website:

 

http://www.baycove.org/bcexternal/index.cfm?objectID=F866D1AA-27C6-11DF-9533000423B5542E

 


Tenancy Preservation Project

Bay Cove’s Tenancy Preservation Project (TPP) assists Boston tenants with disabilities, who are especially vulnerable to homelessness, in a city where the high costs of housing make homelessness a serious threat. TPP specializes in assisting people who do not fit well into any other homelessness prevention program or service. TPP staff work with qualifying tenants with disabilities and their families, if applicable, to prevent their eviction, as well as to acquire the skills and/or access necessary resources so that they will not be at risk of eviction again in the future. In working to preserve tenancies, TPP collaborates with the Housing Court Department of the Massachusetts Trial Court, city and state offices, housing providers, and other Boston-area service providers. Bay Cove’s TPP has consistently had a success rate of preventing homelessness in over 95% of cases.

Budget  $312,000
Category  Housing, General/Other Housing Counseling
Population Served People/Families with of People with Psychological Disabilities At-Risk Populations Poor,Economically Disadvantaged,Indigent
Program Short-Term Success 

TPP staff work with qualifying tenants with disabilities and their families, if applicable, to prevent their eviction, as well as to acquire the skills and/or access necessary resources so that they will not be at risk of eviction again in the future. Staff at Bay Cove’s TPP collaborate with the Housing Court Department of the Massachusetts Trial Court, city and state offices, housing providers, and other Boston-area service providers. TPP functions as a neutral party, in relation to the landlord and tenant, providing clinical consultation services for the Boston Housing Court, thus improving the ability of the Court to offer reasonable accommodation to disabled tenants. (Reasonable accommodation provides for fair housing under state and federal laws, making allowances for a tenant’s disability, as the judge deems appropriate.) TPP also works closely with family members, and other housing or homelessness prevention programs in Boston to provide an extended referral system to ensure that participants receive assistance from the most appropriate service provider. TPP meets formally and informally with these programs on a monthly basis and this close collaboration allows TPP to remain educated and informed about services available even to those tenants who are not eligible for intensive and comprehensive TPP services.

Program Long-Term Success  Bay Cove's TPP program prevents homelessness among the at-risk population with psychiatric disabilities by helping tenants, and their families, not only to remedy specific lease violation(s), but also to address underlying causes of the violations so that the individual or family will not face eviction again.
Program Success Monitored By 

Bay Cove’s TPP staff record the following information for each tenant referral when they first come to TPP: household composition, type of housing, head-of-household's disability, and the reasons the case is before Housing Court. After collecting this intake data, TPP tracks each tenant throughout his/her involvement with TPP, whether as a beneficiary of full TPP services or as a participant receiving only partial services. For tenants assisted extensively by TPP, we conduct six-month follow-up research to assess the rate of successful housing retention, as well as 12-month follow-up when possible.

TPP evaluates the overall success of the project based on two specific outcomes: 1) Is the tenancy preserved?  2) If the existing tenancy was not preserved, was homelessness prevented through alternative housing?  If the answer to either of these questions is yes, a TPP intervention is considered successful. The TPP Program Director reviews this outcome data twice yearly with the TPP Advisory Committee, as well as with her supervisor, Bay Cove’s Vice President of Mental Health Services. In the event that outcome data do not meet established objectives, then programmatic services are analyzed to review areas of weakness or challenge and to develop a corrective action plan for these areas. Bay Cove staff conduct additional evaluation of TPP outcomes with input from varied constituents (beneficiaries served, Housing Court personnel, funders, the TPP Advisory Committee, and the TPP Statewide Committee).

Examples of Program Success 

 

In 2005, TPP was acknowledged as a promising program in HUD’s "Strategies for Preventing Homelessness." In 2010, an 18-month program evaluation of TPP across Massachusetts, conducted by the UMass Donahue Institute, found that TPP clients remained safely housed in 80% of closed cases. Bay Cove’s TPP in Boston has consistently had the even higher success rate of over 95%. 

 

Bay Cove is pleased to share our many success stories; we feature them in our quarterly newsletters and annual reports, which are posted on our website:

http://www.baycove.org/bcexternal/index.cfm?objectID=F866D1AA-27C6-11DF-9533000423B5542E


CEO/Executive Director/Board Comments

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Management


CEO/Executive Director Mr. William H. Sprague
CEO Term Start July 2011
CEO Email [email protected]
CEO Experience

Bill began his career as a Direct Care worker at the South Middlesex Arc in 1979. Over the next 12 years Bill worked in a number of positions of increasing responsibility at Agencies serving people with Developmental Disabilities and/or Mental Illness in Eastern Mass including 10 years at Center House, Inc. (now a part of Bay Cove). In 1993, after a period as President of South Shore ARC in Weymouth, Bill joined Bay Cove. Over his 20+ years at Bay Cove, Bill has served as CFO, COO (Executive Director) and as of July, 2011 Chief Executive Officer.

Bill has served on the Board of a number of State-wide organizations including (currently) Association for Developmental Disability Providers (including 3 years as President), Association for Behavioral Healthcare, and the Massachusetts Council of Human Services Providers (currently Vice-Chair).

Bill has an undergraduate degree from UMass Amherst and a graduate degree in Rehabilitation Counseling from Northeastern University.

In addition to his regular duties, Bill has been an active member of “Team Bay Cove”, a group that runs the Boston Marathon each year to raise private support for Bay Cove through the John Hancock Charity Program, running his most recent Boston Marathon in April 2016.


 
Co-CEO --
Co-CEO Term Start --
Co-CEO Email --
Co-CEO Experience --

Former CEOs and Terms

Name Start End
Mr. Stan Connors Jan 2001 Dec 2011
Mr. Daniel Boynton Jan 1974 Dec 2000

Senior Staff

Name Title Experience/Biography
Mr. James Laprade Senior Vice President of Operations

In 2007, Jim Laprade joined Bay Cove as our first Director of Quality Improvement. He worked at Bay Cove previously as the Associate Director of the Substance Abuse Division and as the Cluster Coordinator when we were the lead agency for the Federal Target Cities Initiative through the Substance Abuse and Mental Health Services Administration (SAMHSA).

Jim has a Masters in Human Services Administration from Antioch University, and has worked in Human Services for over 20 years. His experience includes a variety of both direct care and administrative roles, with a recent focus on statewide quality improvement and performance improvement initiatives through both public and private sector organizations. Jim has worked on several national best practice committees and has published and presented nationally on the coordination of dual diagnosis programming. In July of 2011, Jim was promoted to the position of Senior Vice President of Operations.

Ms. Nancy Mahan Senior Vice President of Programs

Nancy has worked at Bay Cove Human Services since 1979. She joined Bay Cove in the agency's early years as a Program Director of a group home for adults with mental illness, and over the last thirty years she has shepherded the development of a rich array of rehabilitation and treatment programs as the agency's Director of Mental Health Services.

Under Nancy's tenure, the Mental Health programs grew from two group homes to a continuum of community-based services and housing, including Community Based Flexible Supports (CBFS), PACT, clubhouses, day treatment, employment services, an innovative Wellness Center, specialized programs, psychiatric emergency services, homelessness prevention services and mental health outpatient services. Under Nancy's leadership, Mental Health Services established rich partnerships with Boston Medical Center's Boston Emergency Services Team (BEST), Pine Street Inn/Paul Sullivan Housing Trust, South End Community Health Center, North Suffolk Mental Health Services, the Goldfarb Ambulatory Care Center at the Shattuck Hospital and the Boston Housing Court. In July of 2011, Nancy was promoted to Senior Vice President of Program Services and now oversees all programs and services at Bay Cove.

Ms. Kerry Ollen CFO/Senior Vice President Finance

Kerry joined Bay Cove on September 15, 2008 as CFO / Director of Administration and Finance. Kerry has an extensive background in financial and risk management. She is the past President and Managing Director of State Street Bank and Trust Company of New Hampshire, and served as CFO of Seacoast Hospice, a non-profit organization providing end of life care in New Hampshire. Kerry received her MBA from Southern Methodist University and her BSBA from Boston University’s School of Management.

Kerry has also served on the boards of numerous non-profit organizations including Child and Family Services of NH and Saint Anselm College.

In July of 2011, under the new leadership structure, Kerry became the Senior Vice President of Finance/CFO, reporting to the President of the organization.

Mr. Bill Sprague President & CEO Please see above description.

Awards

Award Awarding Organization Year
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Affiliations

Affiliation Year
-- --
Member of state association of nonprofits? Yes
Name of state association Massachusetts Council of Human Services Providers

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --

Collaborations

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CEO/Executive Director/Board Comments

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Foundation Comments

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Staff Information

Number of Full Time Staff 1,100
Number of Part Time Staff 900
Number of Volunteers 165
Number of Contract Staff 0
Staff Retention Rate % --

Staff Demographics

Ethnicity African American/Black: 972
Asian American/Pacific Islander: 57
Caucasian: 600
Hispanic/Latino: 107
Native American/American Indian: 4
Other: 51
Other (if specified): 195
Gender Female: 1,281
Male: 629
Not Specified 76

Plans & Policies

Organization has Fundraising Plan? Under Development
Organization has Strategic Plan? Under Development
Years Strategic Plan Considers --
Management Succession Plan Yes
Business Continuity of Operations Plan --
Organization Policies And Procedures Yes
Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes
State Charitable Solicitations Permit Yes
State Registration Yes

Risk Management Provisions

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Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually

Governance


Board Chair Mr. Michael Lento
Board Chair Company Affiliation Retired
Board Chair Term Dec 2016 - Dec 2019
Board Co-Chair --
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Mr. Joseph Ailinger BNY Mellon Voting
Mr. Thomas Aites TD Bank Voting
Ms. Lisa Blake John Hancock Financial Services Voting
Mr. Gregory Buscone Eastern Bank Voting
Mr. Ajay Chadha Independent Consultant Voting
Ms. Ruth Fishbein MIT Medical Voting
Mr. Bruce Goodman Shepherd Kaplan LLC Voting
Ms. Tan Gopal MIT Sloane School of Management Voting
Ms. Sarah Graham MA Dept. of Public Health Voting
Ms. Tisa Hughes Harvard Pilgrim Healthcare Voting
Mr. Michael Lento Mac Gray Services, Inc. Voting
Dr. Deborah Levy McClean Hospital Voting
Mr. William Maffie III Adage Capital Management Voting
Ms. Jean Flatley McGuire Northeastern University Voting
Mr. James Mungovan Deloitte Services LP Voting
Mr. William Oakley Community Volunteer Voting
Mr. Peter Pease Self-employed Voting
Mr. William Sprague President, Bay Cove Human Services Exofficio
Ms. Rusty Stieff Boston Private Bank & Trust Voting
Mr. Robert Thomas Liberty Mutual Voting
Ms. Sally Thompson Community Volunteer Voting
Mr. Robert Walters Retired Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 2
Asian American/Pacific Islander: 2
Caucasian: 18
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 9
Male: 13
Not Specified 0

Board Information

Board Term Lengths 3
Board Term Limits --
Board Meeting Attendance % --
Written Board Selection Criteria Under Development
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions --
Constituency Includes Client Representation Yes

Standing Committees

  • Compensation
  • Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
  • Executive
  • Finance
  • Governance and Nominating
  • Program / Program Planning

CEO/Executive Director/Board Comments

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Foundation Comments

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Financials


Revenue vs. Expense ($000s)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Expense Breakdown 2014 (%)

Prior Three Years Revenue Sources

Fiscal Year 2016 2015 2014
Foundation and
Corporation Contributions
$3,470,896 $2,849,782 $2,899,930
Government Contributions $97,372,061 $95,420,370 $89,775,356
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified $97,372,061 $95,420,370 $89,775,356
Individual Contributions $1,177,485 $1,426,616 $1,192,800
Indirect Public Support -- -- --
Earned Revenue $58,562 $60,541 $72,642
Investment Income, Net of Losses $242,763 $167,019 $191,985
Membership Dues -- -- --
Special Events -- -- --
Revenue In-Kind $672,314 $530,120 $2,375,937
Other $337,160 $229,088 $300,316

Prior Three Years Expense Allocations

Fiscal Year 2016 2015 2014
Program Expense $92,759,616 $90,645,435 $85,148,733
Administration Expense $9,089,869 $8,859,273 $8,644,095
Fundraising Expense $583,852 $540,850 $364,905
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 1.01 1.01 1.03
Program Expense/Total Expenses 91% 91% 90%
Fundraising Expense/Contributed Revenue 1% 1% 0%

Prior Three Years Assets and Liabilities

Fiscal Year 2016 2015 2014
Total Assets $54,264,796 $54,627,938 $46,898,483
Current Assets $15,805,055 $17,570,465 $14,752,188
Long-Term Liabilities $20,522,825 $20,583,496 $18,561,430
Current Liabilities $7,839,005 $8,865,793 $7,894,112
Total Net Assets $25,902,966 $25,178,649 $20,442,941

Prior Three Years Top Three Funding Sources

Fiscal Year 2016 2015 2014
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value $1,147,400.00
Spending Policy N/A
Percentage(If selected) --
Credit Line Yes
Reserve Fund Yes
How many months does reserve cover? 3.00

Capital Campaign

Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? No

Short Term Solvency

Fiscal Year 2016 2015 2014
Current Ratio: Current Assets/Current Liabilities 2.02 1.98 1.87

Long Term Solvency

Fiscal Year 2016 2015 2014
Long-term Liabilities/Total Assets 38% 38% 40%

CEO/Executive Director/Board Comments

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Foundation Comments

Financial summary data in the charts and graphs above is per the organization's audited financials. All earned income is listed with government grants as the nonprofit identified as thus.
 
Please note, effective July 1, 2015, Kit Clark merged into Bay Cove fully dissolving Kit Clark’s separate corporate status. Please see the FY15 audit document for further details. Previously, Kit Clark was a separately incorporated nonprofit and was managed as a division of Bay Cove. Both entities shared a common Board of Directors. As such, the above audit documents are consolidated and reflect the operations of Bay Cove Human Services, Inc. and Kit Clark Senior Services, Inc. Kit Clark's separate IRS Form 990s are posted above for your reference.
 
Please note, effective July 1, 2014, CASPAR became a wholly-controlled subsidiary of Bay Cove Human Services, Inc. Please see the FY14 audit document for further details.
 

Documents


Other Documents

No Other Documents currently available.

Impact

The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.


1. What is your organization aiming to accomplish?

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2. What are your strategies for making this happen?

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3. What are your organization’s capabilities for doing this?

Bay Cove has earned an outstanding reputation for effective, integrated services that respond on an individualized basis to previously unmet or emerging needs. The agency consistently receives high ratings from national and local accreditation organizations in  all of our service areas. As a result, with each passing decade, Bay Cove has grown steadily, yet strategically and responsibly. Even as we expand services to meet the increasingly complex needs of diverse individuals and families, we have remained financially strong. Bay Cove now employs nearly 2,000 well qualified staff, who provide caring and highly successful residential, day, out-patient, and educational services to 25,000 people of all ages each year. Bay Cove is proud of our culturally and linguistically responsive programs, and of our numerous partnerships, both with the communities we serve and with other nonprofits or state agencies.


4. How will your organization know if you are making progress?

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5. What have and haven’t you accomplished so far?

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