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Children's Friend and Family Services, Inc

 110 Boston Street
 Salem, MA 01970
[P] (978) 744-7905 x 1540
[F] (978) 745-6751
www.childrensfriend.net
[email protected]
Carla Saccone
INCORPORATED: 1837
 Printable Profile (Summary / Full)
EIN 04-2104791

LAST UPDATED: 08/18/2015
Organization DBA --
Former Names Childrens Friend and Family Service Society of the North Shore Inc. (1976)
Organization received a competitive grant from the Boston Foundation in the past five years Yes

Summary

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Mission StatementMORE »

The mission of Children's Friend is to "improve the lives of children and promote strong families by partnering with community organizations to provide services to strengthen individuals, families and community life."

Mission Statement

The mission of Children's Friend is to "improve the lives of children and promote strong families by partnering with community organizations to provide services to strengthen individuals, families and community life."

FinancialsMORE »

Fiscal Year Jan 01, 2015 to Dec 31, 2015
Projected Income $12,673,216.00
Projected Expense $12,192,812.00

ProgramsMORE »

  • Mental Health Counseling
  • Teen Parent Child Care
  • Youth Mentoring

Revenue vs. Expense ($000s)

Expense Breakdown 2013 (%)

Expense Breakdown 2012 (%)

Expense Breakdown 2011 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Overview

Mission Statement

The mission of Children's Friend is to "improve the lives of children and promote strong families by partnering with community organizations to provide services to strengthen individuals, families and community life."

Background Statement

Founded in 1837 as the Salem Seaman's Orphan's Society, the organization known today as Children's Friend and Family Services is one of the Northeast's oldest charities, the result of several historic agencies merging over time into a single, vibrant entity. Our specific demographic is vulnerable and at-risk children from financially disadvantaged families residing in the North Shore and Merrimack Valley who need access to the best quality services and coordination of those services. Over the past 176 years, Children's Friend has evolved in response to the needs of youth and families, providing mental health counseling, CBHI services, volunteer and therapeutic mentoring, teen parent program, and juvenile court clinic services. We are committed to making contributions to the community in a tangible and measureable way.  As a community-based service provider, our main focus is creating and supporting the healthy interrelation of child, family and community.  We believe that mental health treatment has a much greater impact when it is integrated into a child's/youth's family and community life.  This well proven and successful approach guides our clinical work through the services we offer both on-site at our offices and off-site in our clients' homes, schools, day care centers, community health centers and in the court system.  The significant and positive impact that Children's Friend fosters in each of these areas enables us to build relationships with families, with helping professionals, and with other public and private child-serving agencies to develop a network of support and to create a comprehensive service team.

Impact Statement

Children's Friend has grown exponentially in the past year, almost doubling in size.  We have embraced the new children's services through The Children's Behavioral Health Initiative (CBHI) , funded by MassHealth.  The following services are offered in the home and community:
Community Service Agency (CSA) serving the Lynn and Lawrence catchment areas –CSAs provide Intensive Care Coordination and Family Support and Training (FS & T) to over 200 local youths with Serious Emotional Disturbance (SED) and complex needs by using a wraparound approach that creates, puts in place and monitors an individual care plan that addresses the specific needs of the family.
In Home Therapy (IHT) currently serving Salem, Lynn, Gloucester and Lawrence–In Home Therapy is a structured, consistent strengths-based therapeutic relationship between a team of clinicians and the youth and family for the purpose of treating the youth’s social, emotional and behavioral health needs while empowering families with the tools necessary to support the child in the home.
Therapeutic Mentoring (TM) serving Salem, Lynn, Gloucester and Lawrence –Therapeutic Mentoring Program offers a structured, one-to-one, strengths-based support service between a therapeutic mentor and a youth for the purpose of addressing daily living, social and emotional issues.
For  2013, we will be working on a new Strategic Plan which will address ongoing issues of technology and interfacing with Accountable Care Organizations.  In addition, we continue to work on our organizational infrastructure by hiring (usually from within our existing staff) program supervisors in an effort to add another layer of administration to our programs.
We have also implemented a new Payroll and Human Services program which has enhanced features for staff to enter theri time worked and also for recruitment of new satff.

Needs Statement

Programmatic Needs:
For all of our programs, we would love to have some flexible funding to support our families.  For example, many families cannot afford to buy their children school supplies and backpacks. In addition, we have children in our  Mentoring Programs who would greatly benefit from having funds to do activities with their mentors to build their confidence and self-esteem and teach them how to find community resources.
We have also embarked on a Technology Project which included restructuring our current IT system to work more efficiently and to prepare for our Electronic Medical Record (EMR) system, which should be operational in 2103.  As part of our Technology Project, our goal is to implement our EMR, train all of our staff and supply all of our direct care staff with portable devices so they can enter their documentation in real time. We also want to purchase a new accounting software package with more current applications.  This project will cost approximately $400,000.
We also want to invest in more trainings for staff.  We are working with more and more military families, so will be hosting a training in "How to Work Clinically with Military Families".  We will need funding to treat these families, as many are underinsured.

CEO Statement

With the addition of the Children's Behavioral Health Initiative (CBHI) services just over one year ago, Children's Friend has been able to successfully implement new services to strengthen our positive impact on children and families.  These services include the following: a) Community Service Agency (CSA): Our two CSAs, serving the Lynn and Lawrence catchment areas, employ teams of Care Coordinators and Family Partners with oversight by licensed clinicians and managers, to provide Intensive Care Coordination (ICC) and Family Support and Training (FS&T) to over 200 children and youth with serious emotional disturbance (SED) and complex needs.  CSA utilize a 'wraparound' approach, which is a process designed to yield care plans that are a mix of provider and community-based services that are family driven, youth-guided, individualized, and culturally and linguistically competent for the youth and family.; b) Therapeutic Mentoring (TM): We currently have our therapeutic mentors working one-on-one with over 100 children or youth who, because of his or her behavioral health needs, requires support and coaching to learn social skills, including better ways to communicate and get along with others.  These services are prescribed as part of the child's comprehensive behavioral health treatment plan and parents feel more supported and better able to interact with their children.; and c) In Home Therapy (IHT): In-Home Therapy Services utilizes a team approach to provide intensive therapy and behavioral health support services to treat the child's behavioral health needs and help the family support the child in the home. This service has greatly helped multi-stressed families to address the family system and family culture.  Clinicians go into a family's home as a team and work with the entire family system, not just the identified client.  We believe that the current use of buildings called "clinics" imposes extreme limitations on the real value of treatment.  While buildings and offices are necessary - we believe that clinicial services should be fully accessible in a variety of settings - the school, the home, the day care of after school setting.  When we work with a youth, we work with the family, the school or day care, Head Start, or the court system.  Our goal is to strengthen the skills of the parent and of the other important adults in the youth's life (i.e., teacher) in working with the youth, so that everyone is pulling in the same direction.

Board Chair Statement

I would say that one of our greatest successes came as a result of the addition of the Children's Behavioral Health Initiative (CBHI) enabling us to implement new services.  These services include the following: a) Community Service Agency (CSA) which serve the Lynn and Lawrence catchment areas. This service provides Intensive Care Coordination (ICC) and Family Support and Training (FS&T) to over 200 children and youth with serious emotional disturbance (SED) and complex needs.  CSAs utilize a 'wraparound' approach, which is a prcess designed to yield care plans that are a mix of provider and community-based services that are family-driven, youth guided, individualized, and culturally and linguistically competent for the youth and family. Our two CSAs have received very positive feedback from the state in terms of performance and adhering to the model.; b) In Home Therapy (IHT) which uses a team approach to provide intensive therapy and behavioral health support services to treat the child's behavioral health needs and help the family support the child in the home.  This service has greatly helped multi-stressed families to address the family system and family culture.; and c) Therapeutic Mentoring (TM) which through one-on-one interaction with a child the therapeutic mentor can address the behavioral health needs that require support and coach their mentee to learn social skills, including better ways to communicate and get along with others.  These services are prescribed as part of the child's comprehensive behavioral health treatment plan. This program helps parents feel more supported and better able to interact with their children. I would say our greatest challenge is the development of our Strategic Technology Plan, which addresses the Agency's needs to expand and broaden our capacity to manage client information, support business operations and improve internal and external communications. Additionally, the new or upgraded software will support our agency's compliance with federal law requiring organizations that provide and bill for health services to have electronic medical records by the year 2014. This software will be invaluable in helping our programs hone in on specific areas of client need and identifying "best practice" treatment modalities. We will be able to streamline administrative 'paperwork' resulting in improved efficiency and better client outcomes which will increase staff morale as they better use their time to deliver actual services; moving from supporting an office-based practice to one that also supports staff who do outreach work in the community. I feel so lucky to be able to bring my expertise in strategic planning, information technology and finance to the Board of Children's Friend from my job as Senior Vice President of the Treasury and Financial Services Group at the Federal Reserve Bank.  More importantly I am privileged to be involved with an agency committed to empowering chidlren and families to meet today's myriad of challenges. Children and families face many struggles today and if I can help just one from behind the scenes, I am so grateful for the opportunity.

Geographic Area Served

In a specific U.S. city, cities, state(s) and/or region.
NORTHEAST REGION, MA

Essex County and Merrimack Valley

Organization Categories

  1. Human Services - Family Services
  2. Youth Development - Adult, Child Matching Programs
  3. Mental Health & Crisis Intervention - Mental Health Treatment

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)

No

Programs

Mental Health Counseling

With a focus on caring, respectful and innovative service, our professional staff provides a full range of counseling and testing services for youth of all ages. Our approach is individualized and strategic, offering a high-level of professional competence, commitment and continuity, through evidence-based techniques that are consistent with "family-centered" principles. Drawing upon the child's existing strengths, we develop supports for the whole family and whole child, in natural and least restrictive settings. In this way, we provide services which are timely and culturally competent, and sustainable beyond our direct involvement.
Budget  $2,654,118.00
Category  Mental Health, Substance Abuse Programs, General/other Childhood Mental Health Disorders
Population Served Children and Youth (0 - 19 years) Families
Program Short-Term Success 
In our Trauma Focused Cognitive Behavioral Therapy program, we administer the UCLA Reaction Index pre and post treatment and we have found that approximately 80% of children have fewer symptoms of trauma post treatment.  This instrument is administered pre and post treatment. The Site Directors enter the data onto a spreadsheet which tracks the pre-treatment scores as well as the post-treatment scores. “This instrument assesses reactions to trauma in children and adolescents. It can be used as a self-report (completed on paper, suitable for one to one or group administration), or given verbally where questions are read to the child. The test has excellent psychometric properties, and has been used across a variety of trauma types, age ranges, settings, and cultures".
Program Long-Term Success 
When we work with a youngster, we meet with the family; we go to the school, day care or head start, and meet with the teacher; we go to court and meet with the attorney or judge. Not just once, but regularly. Our goal is to bring everyone to the same page - to strengthen the skills of the parent and of the teacher in working with the child, so that everyone is working in the same direction. We believe that this collaboration is a the core of our real preventative mental health work. Our treatment plan is focused on interacting with parents and then, in turn, helping them build social and behavioral skills with their children.
 
 
Program Success Monitored By  Depending on the child's concern or delay, we administer a variety of tools. For example, we administer the Pediatric Symptom Checklist as a general screening tool to our clients as well as the Childhood Autism Rating Scale (CARS) which screens for Autism Broad Spectrum Disorders. This tool is administered to those who have been diagnosed or suspected of carrying this diagnosis. “This 15-item behavior rating scale helps to identify children with autism and to distinguish them from developmentally handicapped children who are not autistic. In addition, it distinguishes mild-to-moderate from severe autism. Suitable for use with any child over 2 years of age, the Childhood Autism Rating Scale (CARS) makes it much easier for clinicians and educators to recognize and classify autistic children.” Undoubtedly, clinical assessment also remains a constant mechanism for monitoring change.
In addition, for those children with MassHealth, we complete the Child and Adolescent Needs and Strengths Assessment (CANS) upon initial assessment and then every 90 days. This measure is divided into various life domains and is used to inform the client’s treatment plan with specific goals and objectives. We are able to extract aggregate reports from the data that clinicians input to the Virtual Gateway (site managed by Executive Office of Health and Human Services) for our MassHealth clients.
Other tools: Devereaux Early Childhood Assessment Clinical Form (DECA-C) for children aged 2-5 years old; Brief Psychiatric Rating Scale: administered to all non MassHealth children pre-treatment and every 90 days after.
Examples of Program Success  Eight years ago one of our In Home Therapy families adopted a 9 year old girl through foster care.She arrived with significant trauma history was placed in a short-term residential program. Recently,the adoptive mother sent the following letter to our team:I have thought about you.Things here are going pretty well.Not perfect, but so much better than a yearago!Our girl now has her license.She worked full time over the summer at a child care center,and is now again working each day after school.She is a senior and we got her first quarter report card -Grade 12 HIGH HONORS!We have been doing a lot better feel that you all a huge part in that.It's hard to believe that she was living in a program a year ago!
Thanks for being there for us!

Teen Parent Child Care

Our licensed child care center at Salem High School (MA) is the "homeroom" for up to 20 teen mothers. The Center provides day care for infants and toddlers while their mothers attend high school full time. These young teens spend all their non-academic time at the Center, learning parenting skills, while receiving academic and emotional support to help them become skilled parents.
Budget  $151,169
Category  --
Population Served --
Program Short-Term Success  --
Program Long-Term Success  From what was an almost 100% drop out rate prior to the program's inception, over the last 20 years more than 65% of these teens have graduated and have gone on to employment or further education.
Program Success Monitored By  --
Examples of Program Success  --

Youth Mentoring

The Youth Mentoring Program matches at-risk youth with a caring, trusting adult volunteer role model that has had a background check and careful training.  The volunteer spends at least two hours per week for at least one year helping children develop self-esteem and learn positive behaviors through trusting relationships, playing a backyard game, going to a movie or walking on the beach, or doing homework together. The program is constantly recruiting volunteer mentors for our waitlist of mentees. 
Budget  71,223
Category  Youth Development, General/Other Youth Development, General/Other
Population Served Children and Youth (0 - 19 years) K-12 (5-19 years) At-Risk Populations
Program Short-Term Success 
A positive relationship with an adult that will not judge their lifestyle but just have fun and try and open up.
Program Long-Term Success  Substantial research documents that youngsters who are mentored are more trusting of their parents, develop better peer relationships and are less likely to skip a day of school, begin drug or alcohol use and have better grades.
Program Success Monitored By 
The program has surveys which are conducted periodically with the mentors, mentees, and parent/guardian.
Examples of Program Success 
With the mentor/mentee relationship, one of the mentees in our program was able to get out of his IEP and attend classes with his friends.

CEO/Executive Director/Board Comments

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Management


CEO/Executive Director Ms. Carla M. Saccone
CEO Term Start Aug 2009
CEO Email [email protected]
CEO Experience Carla M. Saccone, LICSW, President and CEO, brings over three decades of experience to Children’s Friend and Family Services, including her most recent role as Vice President for Programs at the Massachusetts Society for the Prevention of Cruelty to Children, where she provided leadership and direction for the agency’s $30M system of programs.  Her past experience also includes multiple directorships at the Department of Mental Health, including Area Director for the Northeast region and Director of the Greater Lynn office for seven years. 
Co-CEO --
Co-CEO Term Start Aug 2009
Co-CEO Email --
Co-CEO Experience --

Former CEOs and Terms

Name Start End
Mr. Stephen Schaffer 1988 2009
Mr. Peter Reinhold 1976 --

Senior Staff

Name Title Experience/Biography
Mrs. Stephanie Sladen Assistant Executive Director Stephanie Sladen, LICSW, is the Assistant Executive Director of Children’s Friend and Family Services. Ms. Sladen has advanced training and experience in clinical practice with children and adolescents as well as non-profit management and leadership and has worked with children and families for over fifteen years on the North Shore. In her previous role as Vice President of Children’s Behavioral Health Services at Lahey Health Behavioral Services, she developed and oversaw the Children’s Behavioral Health Initiative programs and worked closely with the Department of Mental Health and Department of Children and Families, as well as the North Shore United Way. Ms. Sladen actively participates in several statewide committees through the Association for Behavioral Healthcare and currently serves as the Chair of the Children’s Behavioral Health Initiative Committee. In October of 2013, she was honored with the first Annual Elizabeth Funk Emerging Leader Award from ABH.
Mr. Stephen Surpitski Controller Stephen Surpitski is the Controller of Children’s Friend and Family Services. Steve has over 13 years of experience in not-for-profit behavioral health finance. As Controller, Steve is responsible for directing all financial activities of the agency including budgeting, planning, analysis, contracting and monitoring of financial performance. In his previous position as Director of Budgets and Contracts at Lahey Health Behavioral Services, Steve worked in budgeting, monitoring of Massachusetts state contracts, financial analysis and reporting of fiscal performance. Steve has a Master of Business Administration degree from Salem State College and a Bachelor of Science in Medical Biology degree from the University of New England.
Ms. Diane Young Vice President of Clinical Services --

Awards

Award Awarding Organization Year
-- -- --

Affiliations

Affiliation Year
-- --
Member of state association of nonprofits? No
Name of state association --

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --

Collaborations

--

CEO/Executive Director/Board Comments

--

Foundation Comments

--

Staff Information

Number of Full Time Staff 129
Number of Part Time Staff 41
Number of Volunteers 48
Number of Contract Staff 1
Staff Retention Rate % 93%

Staff Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 0
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 170
Other (if specified): not specified
Gender Female: 0
Male: 0
Not Specified 170

Plans & Policies

Organization has Fundraising Plan? Under Development
Organization has Strategic Plan? Yes
Years Strategic Plan Considers 3
Management Succession Plan Under Development
Business Continuity of Operations Plan No
Organization Policies And Procedures Yes
Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy No
Directors and Officers Insurance Policy No
State Charitable Solicitations Permit No
State Registration No

Risk Management Provisions

--

Reporting and Evaluations

Management Reports to Board? N/A
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually

Governance


Board Chair Mr. Jim Cunha
Board Chair Company Affiliation Federal Reserve Bank
Board Chair Term Dec 2011 - 2015
Board Co-Chair Mrs. Kelly Johnson
Board Co-Chair Company Affiliation Bridgewell
Board Co-Chair Term Dec 2011 - 2015

Board Members

Name Company Affiliations Status
Ms. Ann Marie Borgesi Greater Lawrence Family Health Center Voting
Mr. Joseph Correnti -- --
Mr. James Cunha Federal Reserve Bank Voting
Mr. Jeffrey C. Doherty MacLean Holloway Doherty Ardiff & Morse Voting
Mr. Richard Ferguson McGladrey LLP Voting
Ms. Linda W. Gamage Brookwood School Voting
Ms. Kelly J. Johnson Bridgewell Voting
Mr. Jonathan Miller -- --
Ms. Michele R. Nivens Copyright Clearance Center Voting
Mr. Paul D. Price Neal A. Price Company, LLP Voting
Mr. Michael Ward -- --

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 11
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 4
Male: 7
Not Specified 0

Board Information

Board Term Lengths 3
Board Term Limits 0
Board Meeting Attendance % 90%
Written Board Selection Criteria No
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions 80%
Constituency Includes Client Representation No

Standing Committees

  • --
  • Board Governance
  • Finance
  • Institutional Advancement
  • Investment

CEO/Executive Director/Board Comments

--

Foundation Comments

--

Financials


Revenue vs. Expense ($000s)

Expense Breakdown 2013 (%)

Expense Breakdown 2012 (%)

Expense Breakdown 2011 (%)

Fiscal Year Jan 01, 2015 to Dec 31, 2015
Projected Income $12,673,216.00
Projected Expense $12,192,812.00
Form 990s

2013 990

2012 990

2011 990

2010 990

2009 990

2008 990

Audit Documents

2013 Audited Financial Statements

2012 Audited Financial Statements

2011 Audited Financial Statements

2010 Audited Financial Statements

2009 Audited Financial Statements

IRS Letter of Exemption

IRS Letter of Determination

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2013 2012 2011
Total Revenue $9,826,323 $9,285,715 $8,519,405
Total Expenses $8,890,446 $8,469,156 $7,707,349

Prior Three Years Revenue Sources

Fiscal Year 2013 2012 2011
Foundation and
Corporation Contributions
$182,023 $243,690 $318,544
Government Contributions $0 $0 $0
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified -- -- --
Individual Contributions $122,698 $97,532 $113,491
Indirect Public Support -- -- --
Earned Revenue $9,298,552 $8,752,817 $7,964,384
Investment Income, Net of Losses $212,130 $114,350 $30,145
Membership Dues -- -- --
Special Events -- $70,688 --
Revenue In-Kind -- -- --
Other $10,920 $6,638 $92,841

Prior Three Years Expense Allocations

Fiscal Year 2013 2012 2011
Program Expense $8,624,823 $8,049,249 $7,367,024
Administration Expense $254,289 $296,344 $262,461
Fundraising Expense $11,334 $123,563 $77,864
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 1.11 1.10 1.11
Program Expense/Total Expenses 97% 95% 96%
Fundraising Expense/Contributed Revenue 4% 30% 18%

Prior Three Years Assets and Liabilities

Fiscal Year 2013 2012 2011
Total Assets $6,786,880 $5,670,637 $4,862,622
Current Assets $1,809,067 $1,482,840 $1,092,941
Long-Term Liabilities $663,807 $700,157 $786,175
Current Liabilities $558,149 $341,433 $263,959
Total Net Assets $5,564,924 $4,629,047 $3,812,488

Prior Three Years Top Three Funding Sources

Fiscal Year 2013 2012 2011
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value $2,228,625.00
Spending Policy Percentage
Percentage(If selected) 4.0%
Credit Line No
Reserve Fund No
How many months does reserve cover? --

Capital Campaign

Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? No

Short Term Solvency

Fiscal Year 2013 2012 2011
Current Ratio: Current Assets/Current Liabilities 3.24 4.34 4.14

Long Term Solvency

Fiscal Year 2013 2012 2011
Long-term Liabilities/Total Assets 10% 12% 16%

CEO/Executive Director/Board Comments

Children's Friend is a strong, well managed organization with a balanced budget.  We currently sustain our growing operations and cover our financing and infrastructure costs with our operating income.  We seek outside grants and contributions to support some of our charitable initiatives, which include our Parent to Parent program and our Youth Mentoring program.  Currently, we support these programs through our own operating capital but we seek additional funding to expand the programs so that we can benefit more children and families through these programs.

Foundation Comments

Financial summary data in the charts and graphs above is per the organization's audited financials.

Documents


Other Documents

No Other Documents currently available.

Impact

The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.


1. What is your organization aiming to accomplish?

The ultimate goal of Children's Friends and Family Services is to improve the lives of children and promote strong families on the North Shore and in the Merrimack Valley of Massachusetts. 

2. What are your strategies for making this happen?

Children's Friend and Family Services uses a wide continuum of care reaching children and families with many service levels of children's behavior health and family support. With the intentional strategy and leadership of our senior management team and the board of directors, we are mid-way through an active 2013-2015 Strategic Plan. This strategic plan outlines strategic growth initiatives including an ACO Readiness Plan, a Growth Plan. a Technology Plan, and a Talent Management Plan.The overall goals for the 2013-2015 Strategic Plan include: To Provide the Highest Quality of Care for Children, to Pick Up Children Earlier in the Process, To Create Alignment with an ACO, To Establish Children's Friend as an Employer of Choice, To Redefine Industry Position and Image, to Establish Partnerships, to Balance Economics and Quality of Care for Sustainability, and to Create a Knowledge Management Approach.

3. What are your organization’s capabilities for doing this?

With an active Board of Directors, efficient and progressive agency leadership and a staff of over 150 trained direct-care providers, Children's Friend maintains it's capabilities to effectively achieve it's goals for strategic growth and the mission of the organization.       

4. How will your organization know if you are making progress?

Through intentional staff supervision and oversight at each of the program levels and outpatient department leadership, mindful progress marks are planned and regularly evaluated.

5. What have and haven’t you accomplished so far?

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