Share |

Veterans Inc

 69 Grove Street
 Worcester, MA 01605
[P] (800) 482-2565
[F] (508) 791-5296
Amanda Riik
Facebook Twitter
 Printable Profile (Summary / Full)
EIN 04-3098024

LAST UPDATED: 11/18/2015
Organization DBA --
Former Names --
Organization received a competitive grant from the Boston Foundation in the past five years No


Mission StatementMORE »

Veterans Inc. is New England's largest provider of supportive services for veterans in need. Veterans Inc. is a private non-profit organization dedicated to providing a wide array of programs and supportive services to veterans, service members, and their families and is the largest one-stop veterans housing, outreach, and supportive services program in New England.

Mission Statement

Veterans Inc. is New England's largest provider of supportive services for veterans in need. Veterans Inc. is a private non-profit organization dedicated to providing a wide array of programs and supportive services to veterans, service members, and their families and is the largest one-stop veterans housing, outreach, and supportive services program in New England.

FinancialsMORE »

Fiscal Year July 01, 2015 to June 30, 2016
Projected Income $11,118,827.00
Projected Expense $11,148,605.00

ProgramsMORE »

  • Case Management
  • Employment & Training
  • Homelessness Prevention and Rapid Rehousing
  • Resource Connections
  • Supportive Housing Program

Revenue vs. Expense ($000s)

Expense Breakdown 2014 (%)

Expense Breakdown 2013 (%)

Expense Breakdown 2012 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Mission Statement

Veterans Inc. is New England's largest provider of supportive services for veterans in need. Veterans Inc. is a private non-profit organization dedicated to providing a wide array of programs and supportive services to veterans, service members, and their families and is the largest one-stop veterans housing, outreach, and supportive services program in New England.

Background Statement

Veterans Inc. was founded in 1990 by Vietnam veterans, alarmed to find fellow veterans living in alleys and under bridges. They leased the historic National Guard Armory from the Commonwealth of Massachusetts for $1 per year. The abandoned building was condemned and slated for demolition. In four months, veterans and volunteers including labor unions collected $17,000 in cash and completed $250,000 worth of renovations. With utilities down, windows blown out, collapsed walls, a roof with huge holes, and an all-volunteer staff, a small, useable section of the Armory opened to nine homeless Vietnam veterans. Over time the Armory has continued to be repaired with an estimated $5 million in volunteer and donated services.

In 1993, Lt. Col. Vincent Perrone became president of Veterans Inc., a position he still holds today. He recruited Denis Leary (former director of Community Healthlink’s Substance Abuse Center) who serves as the organization's Executive Director. Together they took the fledgling agency from $100,000 in debt to being in the black in less than a year, expanding to include veterans of all eras, and women veterans. Veterans Inc. was the first in the nation, in 1994, to offer in-house services to female veterans.

But emergency shelter, even if it put a roof over veterans’ heads and food in their stomachs, was not enough. Some veterans moved out only to end up back at the shelter. Veterans Inc. recognized that homelessness couldn’t be solved if veterans had no income so the Employment & Training program was created. Furthermore, without mental health support, or physical rehabilitation, veterans often couldn’t hold jobs or adapt to living on their own after leaving the shelter. To address this need Health & Wellness services were added. In recognition of the complex situations and needs that can lead to homelessness among veterans, Veterans Inc. developed programming and services to address what we call the "triangle of needs" which encompasses housing, employment, and health. This nationally recognized model provides every possible services a veteran may need to meet their individual goals and treatment plan all under the auspices of a case manager.
The grassroots, all-volunteer operation of 1990 has grown into a professional, comprehensive, award-winning organization that provides care to thousands of veterans and their families every year. Today, we operate 9 supportive housing locations throughout New England with over 250 beds for veterans.

Impact Statement

We pride ourselves on assessing and responding to veterans’ needs; doing whatever it takes to help struggling veterans get back on their feet.

Accomplishments last year:

  • Veterans Inc. successfully delivered services through the VA’s Supportive Services for Veteran Families initiative to over 870 veterans in MA, NH, VT, RI, ME, and CT.
  • In the past year, we served over 2,600 unduplicated veterans through our programs. We have the capacity to house over 250 veterans at 9 housing sites on any given night. Recognizing the need to expand, we provide supportive transitional housing in four New England states.
  • Veterans Inc. doesn’t just provide food, shelter and urgently needed services, we work with veterans to achieve self-sufficiency.
  • Our nationally recognized Employment & Training Program trained 475 veterans and helped 263 to obtain jobs.
  • Veterans Inc. is proud of its ability to manage money. Over 90% of our budget goes directly into services for veterans (less than 10% is used for administrative costs). In past years, we have reorganized and added staff to optimize resources and ensure organizational efficiencies. A major part of our success is based on creative partnerships and volunteers. By working with other providers of services to our veteran population, we avoid duplication of services and capitalize on collaboration.
Current year goals:
  • Expand our behavioral health programming for veterans.
  • Develop permanent affordable housing for veterans and their families.
  • Increase outreach to veterans and their families in communities throughout New England.
  • Continue to develop new ways to respond to the growing needs of  younger service members, as well as our aging veterans.
  • Expand current public awareness campaigns to educate the community about our services.

Needs Statement

  1. Our greatest need is to cover the onetime start-up expenses for our recently established behavioral health outpatient clinic for veterans. The clinic, which is scheduled to open the beginning of 2016, will provide substance abuse treatment services for service members and veterans within a military culturally competent setting.
  2. Additionally, major and ongoing renovations are also needed for existing properties, including our headquarters and main site in Worcester, MA.
  3. We currently rely heavily on governmental and private earmarked program grants. When these grants end we can often struggle to find alternative funding sources. To ensure we can continue to provide the necessary services to our veterans, Veterans Inc. is committed to increasing our discretionary funding through private foundations and donations. By increasing our discretionary fund we will be able to cover program costs and continue providing vital services during funding gaps.
  4. Additionally, we would like to secure funding to retain a full-time nurse onsite.
  5. Staff for a Quality Assurance department would allow us to ensure programs and quality assurance measures are consistently on target.

CEO Statement

For anyone in America to be homeless is a tragedy, but for a veteran to be homeless in America is a disgrace.

From humble beginnings more than twenty years ago, Veterans Inc. has grown from a small program housing nine Vietnam veterans on old Army cots to having served more than 50,000 veterans and their families with housing, employment and training, health care, and more. We were the first in the nation to open housing services to female veterans and we remain on the front lines of the battlefield helping all of our veterans and their families win the war against homelessness and poverty. Just like the grassroots effort that created Veterans Inc., it is the commitment of our volunteers, the dedication of our professional staff and the generosity of our supporters that have made the real difference to veterans and their families. But there is still much work to be done.

Homelessness doesn’t just affect single individuals. When support networks break down, families may find themselves living on the streets or in their cars. While Veterans Inc. has consistently responded to the needs of our veterans and their families, it is difficult to keep family units intact when they become homeless. Although we have programs for women and children, males with children or two-parent households often are torn apart. One of our goals for the future is to create permanent family housing units.
Please accept our thanks in advance for your support of Veterans Inc. because together we will not falter, we will not fail.

Board Chair Statement


Geographic Area Served


Our main site is in Worcester, Ma, where our largest shelter and employment & job training programs for veterans are located and where Veterans Inc. opened its doors over 20 years ago. We have several other residential sites in Worcester, Shrewsbury, and Devens, MA, Lewiston, ME, Bradford, VT, and New Britain, CT. Our outreach efforts and initiatives serve veterans throughout New England who are homeless, unemployed, impoverished, disabled, in need of medical or mental health care, or in any other way disadvantaged. 

Organization Categories

  1. Human Services - Homeless Services/Centers
  2. Employment - Job Training
  3. Housing, Shelter - Homeless Shelters

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)



Case Management

In order to achieve our primary goal of preventing or ending homelessness among veterans, most often many obstacles need to be overcome. Veterans Inc. case managers work with each client to develop an Individual Treatment and Action Plan and coordinate the provision of services in the areas of Housing, Employment and Training, and Health and Wellness. Homeless veterans in our housing programs develop an ongoing relationship with an assigned case manager who oversees services that include medical and mental health care, substance abuse treatment and relapse prevention and employment goals.
Budget  --
Category  Human Services, General/Other Case Management
Population Served Adults Homeless Unemployed, Underemployed, Dislocated
Program Short-Term Success  Case managers assess client needs and eligibility for Veterans Inc. programs and services, monitor client compliance with Veterans Inc. requirements and provide information about community resources. Program short-term success is achieved through a comprehensive intake procedure to orient clients to the program, ensuring that basic needs are met and that medical and other necessary appointments are made, that an electronic case record is established and that an initial action plan is in place to assist clients to meet their goals.
Program Long-Term Success  We measure success over the long-term by the ability of clients to achieve and sustain self-sufficiency. When they are living independently, have a steady income, either through employment for those who are able or through benefits for which disabled veterans are eligible, when they are connected to health care, when they are sober and when mental health issues are resolved or under control - that is our success. We remain accessible to clients long after they complete a particular program. Examples of goals include: 65% of program participants will remain substance free for at least 6 months while in the residential program and 60% of program participants will increase their income while in the program.
Program Success Monitored By 

Case management is successful when a client has achieved: 1) physical and psychosocial stabilization; 2) effective coping, communication, conflict resolution skills and skills that aid in recovery from acute adversity such as job loss, substance abuse, PTSD or mental illness; and 3) successful re-entry into the workplace. The success of case management interventions are evaluated consistent with the VA specified system whereby data is maintained and reports generated annually on program success and areas needing improvement towards meeting the goals of residential stability, increased skill and/or income-level and greater self-determination. A review of case management notes and analysis of case management services is included in a monthly review of individual client progress and overall program effectiveness. In addition to in-house evaluation, feedback is provided by the VA’s Northeast Program Evaluation Center.

Examples of Program Success 

A female career soldier left the military to care for her dying father. At age 24, she and her 18 month old son were homeless. She had no child support, suffered from post-traumatic stress disorder, and had a service-connected physical disability for which she was receiving no assistance. She met with a case manager who helped develop a plan of action, assisted with VA and other benefits applications, and provided referrals to several service provider partners. She was helped to obtain temporary financial assistance through the local Veteran Service Office and is receiving benefits from the VA for her service-connected disability. She is receiving mental health counseling and her son has been enrolled in Veterans Inc.’s Little Patriots Early Learning Center. She has received job training, has moved out of our housing program and into her own apartment, and plans to finish high school starting in the fall.

Employment & Training

The Veterans Inc. Employment & Training program works to train and place veterans in jobs where there is high demand and growth potential. We assess each veteran’s career interests, employment history and abilities. We provide training directly or through training partners and assist in translating military experience into civilian workforce jobs. Our case managers also follow-up with veterans and employers after placement to identify issues before they become problems.
Budget  $1,587,759.00
Category  Employment, General/Other Job Training & Employment
Population Served Adults Unemployed, Underemployed, Dislocated Homeless
Program Short-Term Success  Comprehensive assessment and case management addresses obstacles to employment including substance abuse, physical and mental health issues and lack of education or job skills. Short-term success is the amelioration of these obstacles so that veterans are able to be trained, hired and maintain their employment.
Program Long-Term Success  We aim to place each of our Employment & Training program participants in an optimal job for that individual, a job that will bring financial security and personal satisfaction. The beauty of a program like this is in seeing so many lives changed for the better. While not everyone will land their dream job, every veteran who participates in this program will be given opportunities to add to their arsenal of job skills. Case managers advocate for their hire and support them after they are hired. Long-term success is measured by the length of employment and through job satisfaction surveys. We also survey employers to evaluate the quality of our training programs. The program’s goals are to place 79% of veterans into employment with a 72% job retention rate after 270 days.
Program Success Monitored By  Program success is measured by the number of veterans recruited into the program, who receive job training, obtain employment, and retain employment. 
Examples of Program Success 

Younger veterans with only a high school education often have little or no pre-military work experience. We work with colleges and vocational schools to qualify these young veterans to be competitive job applicants. An example of success is agreements reached with schools to move veterans to the top of waiting lists for popular educational and training programs. In addition to assisting young veterans, we also assist older veterans to update their skills. Veterans Inc. has built a network of over 100 employers within high demand fields, including Computer/IT, Food Services, Health Care, Construction & Trades, Customer Service, Transportation, and Retail. We also work with dozens of private, state, and veterans’ employment programs to advance the employability of our clients. Last year, 482 veterans were trained and placed into employment. 72% of these veterans have retained their employment beyond the 90-day benchmark.

Homelessness Prevention and Rapid Rehousing

As a VA designated provider of Supportive Services for Veteran Families, we assist low-income veterans and their families throughout New England who are at risk of homelessness. Supportive services case managers assist veterans with eligibility and application for benefits and provide a host of other services directly or by referral. Veteran families that meet eligibility criteria are also able to take advantage of limited temporary financial assistance payments made on their behalf to third parties for such purposes as rent payments, utility payments, security deposits, moving, and other costs.

Budget  $2,811,510.00
Category  Housing, General/Other Housing Support
Population Served Adults At-Risk Populations Veterans
Program Short-Term Success 

Urgent and often numerous needs are common among our clients. Over the short term, we work hand over fist to help veterans to solve immediate issues. We conduct outreach through community agencies, veterans’ services organizations and any other vehicle through which veterans in need can be reached. Supportive services include events that we sponsor and through which our agency along with volunteers, offer such things as haircuts and minor medical services, provide social interaction and community involvement, as well as outreach opportunities to connect veterans to services.

Program Long-Term Success 

The goal of the program is to stabilize at least 90% of these families in housing for a follow-up period of least six months, while providing services that are rated very satisfactory to the families, using rigorous outcome evaluation methods.

Program Success Monitored By 

The first stage of success is through our outreach efforts to at risk veterans. Identified homeless and/or unemployed veterans are  connected to resources, including services to the families of veterans and spouses of active military members. This can include one-time or short-term assistance or it can be the first step for a homeless veteran on the brink of despair to finding his or her way back to stability and self-reliance. Supportive services can prevent homelessness by providing immediate interventions including financial assistance with rent. Supportive services connect veterans with counseling and treatment for mental and behavioral disorders. Case managers track the wide array of needs and services provided to each client.

Examples of Program Success 

Since inception of the Supportive Services for Veteran Families program in 2011, Veterans Inc. has provided services to 1,576 households, with 98% of households served stably housed. With effective outreach, screening, rapid intake, needs assessment determination, immediate supportive case management services, referral to other VA and community programs, financial support when applicable, and follow up, we exceed our goal of stably housing 90% of veteran households served across New England. Participants are tracked for a minimum of six months; nearly 100% of cases remained stably housed during the six month follow-up period, less than 1% of all cases did not sustain housing.

Resource Connections

Our outreach case managers advocate for and provide services to veterans and their families residing within the community. Case managers provide a wide array of services and referrals including: assistance accessing benefits, mental health counseling, support for PTSD, suicide prevention services, education and employment assistance, a food pantry and free clothing, legal assistance, health and wellness programs, support groups, family counseling and reunification, and transportation to appointments. Additionally, case managers offer specialized outreach and assistance programs for Post 9/11 veterans, including peer support, and elderly veterans.
Budget  $362,545.00
Category  Human Services, General/Other Services for Specific Populations
Population Served Veterans Adults At-Risk Populations
Program Short-Term Success  Short-term goals of this program are to reach and engage over 700 veterans and families within the community annually. After meeting with the individual case managers will work to help the veteran meet their needs in order of most pressing. After initial assessments veterans will be referred to mental health and substance abuse services, where appropriate. For those in recovery, the program goal is to provide assistance to ensure that 50% of veterans will remain substance free for 12 months. 
Program Long-Term Success  Long-term success of this program is defined by the goal that all veterans and their families within the community have the resources they need to thrive and live rewarding independent lives. Veterans and their families residing within our communities will have the necessary connections to feel supported and understood.  
Program Success Monitored By  Program success is monitored on an ongoing basis through client records, case notes and scheduled team meetings. All client records and progress notes are saved electronically. Progress and case notes are reviewed on an ongoing basis by staff and supervisors.
Examples of Program Success  The services offered by case managers and what is considered success can vary significantly based on the individual needs of the veteran. For instance, one of our case managers was working with a veteran who suffered from Agoraphobia (fear of going outside socially). Through meetings at the veteran's home and building a relationship and trust over time the case manager was able to get the veteran enrolled in VA outpatient care to receive mental health services. In order to access these services the veteran had to leave their house and go to the VA clinic; it was the first time they had left their house in two years. Although we are still providing services to this veteran their ability to access mental health services is considered a significant success towards their ability to reintegrate into the community.

Supportive Housing Program

We provide transitional housing, assist with securing permanent housing, and provide supportive services to help clients sustain housing. We enable and equip homeless veterans and veterans at-risk of homelessness to address medical and mental health issues, substance abuse issues, obtain and maintain suitable employment, and to access services and resources to help veterans reach their individual goals. Our housing program for women veterans includes child dependents and provides childcare. All of our residents are offered health and wellness sessions and recreational activities. Our main site in Worcester has a cafeteria style meals program onsite that provides three nutritional meals a day, expertly prepared, for our 85 nightly residents and is open to other veterans in need throughout the community. We also prepare meals-to-go at our other local housing program sites. We serve approximately 2,000 meals per week to residential clients across multiple locations.
Budget  $4,290,700.00
Category  Housing, General/Other Homeless Shelter
Population Served Adults Unemployed, Underemployed, Dislocated At-Risk Populations
Program Short-Term Success  In order to house homeless veterans, we must reach out to those veterans who are homeless or at risk of becoming homeless. Through street outreach, networking with other organizations that serve the homeless, working with other veterans' agencies, events targeting veterans and through media – we are able to house over 200 veterans on any given night. Plans are underway to increase the number of beds we can provide to homeless veterans.
Program Long-Term Success  Our immediate goal is to meet the urgent housing needs of our clients, but that’s just the beginning. Long-term success is for each housing client to never be homeless again. We strive to make permanent positive change a part of each client’s life. Our housing program isn’t just to put a roof over the heads of homeless veterans but to get them back on their feet. As defined by our contractual agreement with the Department of Veterans Affairs (VA), the program’s goal is to ensure 60% of transitional housing participants will access permanent housing and 50% will retain that housing for at least six months. 
Program Success Monitored By  Veterans Inc.'s programs are evidence based. We monitor housing program success by our ability to house homeless veterans and to transition them to more independent living. Last year, we provided emergency shelter and/or transitional housing for 539 veterans. We track an extensive list of criteria not only to comply with numerous grants and contracts but to inform all aspects of services to our clients. We develop an individual action plan with each resident that takes into consideration their socioeconomic and health status as well as employment history and interests. Many of our housing clients are referred to us and arrive with case histories from which we obtain a baseline for measuring success. Clients are interviewed, surveyed and case management notes are ongoing and reviewed at regular intervals and individual treatment and action plans are revised as needed.
Examples of Program Success  Last year, we exceeded our goals when over 76% of residents who obtained permanent housing were successfully stabilized in that housing 6 months after placement.

CEO/Executive Director/Board Comments

The complexities of the challenges that veterans face require us to provide a comprehensive array of services that fall into broad categories including the basics of housing, food, and employment - but in addition, we provide assistance with all medical, behavioral and legal issues that veterans often require. Our programs are interconnected. For example, the building where we house the greatest number of veterans is also where we operate our Food Services Program and where we conduct some of our job training classes. Case Management is a key component of all our programs and case management visits include ongoing review of all Veterans Inc. services. Case Management and Supportive Services may also include health and wellness services and recreational activities, some of which are provided directly by case managers as well as volunteers. Our health and wellness projects, while not a distinct program, are an integral part of all of our programming and deserve a mention. We are committed to providing these auxiliary services to help our veterans achieve good health and a sense of well-being.


CEO/Executive Director Mr. Vincent J. Perrone
CEO Term Start Jan 1992
CEO Email
CEO Experience

Lt. Col. Vincent John Perrone Jr. was born and raised in Worcester, MA. He holds a bachelor’s degree and commission as Second Lieutenant from Norwich University, an M.S. degree in business administration, and completed work on his Doctorate in Systems Management. He has level III certification, the highest level offered by the Air Force, in Program Management and Acquisition Logistics.

He was Program Manager for the world’s premier surveillance aircraft, the 767 AWACS; Deputy Director of the Joint Tactical Information Distribution System; Chief, Requirements Analysis and Engineering Division in the International Programs Office at Hanscom AFB; and Program Manager for Developmental Aircraft Support Equipment at the Pentagon. He helped establish the Presidential Partnership for Peace Initiative with Eastern Europe and served on the Joint Staff Operational Command Center for Desert Storm. Earlier in his military career, he served as Director of Resource Management and Deputy Base Commander at Suwon Air Force Base in Korea, leading four divisions; and Chief of the Program Integration Division. He assisted in the development of the $3.2 billion World Wide Military Command and Control Information Systems program at the Electronic Systems Division at Hanscom AFB.

Awards and decorations include the: Defense Meritorious Service Medal, Meritorious Service Medal, Air Force Commendation Medal, Air Force Achievement Medal, Korean Defense Service Medal, National Defense Medal, Military Outstanding Volunteer Service Medal, and the Armed Forces Committee of Worcester County Award of Merit.

After retiring from the Air Force, he became Director of Government Marketing for EMC Corp. in Hopkinton, MA. He sits on the Governor’s Commission to End Homelessness, and for many years was elected to the Berlin/Boylston School Committee. In 1990, he became involved in a grassroots effort to build the largest supportive services agency for veterans in New England.

Co-CEO Mr. Denis Leary
Co-CEO Term Start 1993
Co-CEO Email
Co-CEO Experience
Denis Leary, Executive Director of Veterans Inc., has dedicated his career to addressing the challenges that veterans face, including PTSD, behavioral health issues and unemployment. He is a national advocate for increasing opportunities for veterans in the areas of employment and training, especially those that lead to housing stability.
In recognition of his service, Mr. Leary received the Worcester Telegram & Gazette's Vision 2000 Award for Community Service. He is a member of the Board of Directors of the National Coalition for Veterans and is a voting member of the Massachusetts Public Health Council.
Since he became Executive Director in 2000, Veterans Inc. has tripled in size and scope of services. His leadership has professionalized and enhanced the organization's services to veterans and their families, which range from case management support to credentialing with the Department of Education, to the creation of transitional and permanent housing.
Prior to joining Veterans Inc., Mr. Leary held numerous management positions in the behavioral health field, including Division Director for Community Healthlink (a subsidiary of UMass Medical Center) and Department Director for the City of Worcester's Health and Hospital Authority.
Mr. Leary is a Private First Class in the Massachusetts State Guard, and a member of the Worcester City Manager's Commission to End Homelessness. He served two terms as president of the Massachusetts Association for Substance Abuse Prevention. He graduated from Stonehill College with honors, and was awarded the prestigious Gabriel Rousseau Research Award for his work in the science of biofeedback and stress reduction. He also holds a Master's Degree from the Boston College Graduate School of Social Work and has conducted numerous workshops and lectures on a wide range of veterans' issues.

Former CEOs and Terms

Name Start End
-- -- --

Senior Staff

Name Title Experience/Biography
-- -- --
Ms. Allison Alaimo Director of Finance & Development --


Award Awarding Organization Year
Outstanding Member Award National Coalition of Homeless Veterans 2015
Seal of Distinction Call of Duty Endowment 2013
Employment & Training Program - "Best Practice" U.S. Dept. of Labor/Nat'l Coalition of Homeless Veterans 2011
Breakfast Club Award Worcester Regional Chamber of Commerce 2009
Outstanding Service Provider Award U.S. Dept. of Veterans Affairs (VA) 2009
Award of Merit to Veterans Inc. President & CEO Worcester County Armed Forces Committee 2007
Employment & Training Program - "Best Practice" U.S. Dept. of Labor/Nat'l Coalition of Homeless Veterans 2007
Unsung Heroine Award to Veterans Inc. Dir. of Finance & Development MA Commission on the Status of Women 2007
Employment & Training Program - "Best Practice" U.S. Dept. of Labor/Nat'l Coalition of Homeless Veterans 2004
Harvester Award Worcester County Food Bank 2001
Nonprofit Sector Achievement Award National Alliance to End Homelessness 2001
Extra Mile Award MA Housing & Shelter Alliance 1997
Outstanding Volunteer Service Medal to Veterans Inc. President & CEO U.S. Air Force 1995
Vision 2000 Community Service Award Worcester Telegram & Gazette 1991
-- -- --


Affiliation Year
-- --
Member of state association of nonprofits? Yes
Name of state association Massachusetts Nonprofit Network

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --


Space allows only a partial list: VA (Medical Centers, Domiciliary, Vet Center, Healthcare for Homeless Veterans and Outpatient Clinic. The VA stations social workers and a substance abuse counselor at Veterans Inc. for treatment and referrals to VA benefits and facilities. Also: MA Dept, of Veterans’ Services, MA Dept. of Career Services, American Legions, Veterans of Foreign Wars, Disabled American Veterans, Veterans Outreach Centers, Center for Healthy Communities, senior centers, Center for Living and Working, Dept. of Transitional Assistance, American Red Cross, Veterans Construction Team, Paralyzed Veterans of America, MA Housing & Shelter Alliance, YWCAs, Friendly House, N.E. Center for Homeless Veterans, community health centers, colleges and vocational schools, housing authorities and many faith-based entities. Our E.D. is on the Governor’s Public Health Commission, Worcester Task Force on Homelessness and Worcester County Regional Network Leadership Council. We participate in the Worcester County Continuum of Care. Veterans Inc. coordinates with other shelters and with South Middlesex Opportunity Council to provide case management and outreach services at Worcester Housing Connection, and with Community Healthlink’s Homeless Outreach and Assessment program.

CEO/Executive Director/Board Comments


Foundation Comments


Staff Information

Number of Full Time Staff 97
Number of Part Time Staff 3
Number of Volunteers 323
Number of Contract Staff 20
Staff Retention Rate % 91%

Staff Demographics

Ethnicity African American/Black: 4
Asian American/Pacific Islander: 0
Caucasian: 86
Hispanic/Latino: 4
Native American/American Indian: 0
Other: 4
Other (if specified): Algerian
Gender Female: 42
Male: 58
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? Under Development
Organization has Strategic Plan? Under Development
Years Strategic Plan Considers --
Management Succession Plan No
Business Continuity of Operations Plan No
Organization Policies And Procedures Yes
Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes
State Charitable Solicitations Permit Yes
State Registration Yes

Risk Management Provisions


Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually


Board Chair Lt. Colonel Vincent J. Perrone USAF (Retired)
Board Chair Company Affiliation Veterans Inc.
Board Chair Term July 2012 - June 2017
Board Co-Chair Denis M. Leary
Board Co-Chair Company Affiliation Veterans Inc.
Board Co-Chair Term July 2012 - June 2017

Board Members

Name Company Affiliations Status
Roland Bercume Director of Pharmacy, UMass Medical Center Voting
George M. Bourisk FM Global Voting
Major (Retired) USAF Edward D. Burkart Jr. Veterans Services Coordinator, Vermont Voting
Captain (Veteran) USMC Patrick Murphy Community Volunteer Voting
Major (Veteran) USAF Dr. Barbara Rugo Pediatrician, Kids on the Common Voting
Major (Retired) USAF S. Sam Slep Small Business Owner Voting
Lt. Colonel (Ret.) USAF Victoria Vitucci Triunity Engineering & Management Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
Donald Ball, Esq. U.S. Army Veteran Ball & Sargent PC NonVoting
Captain Peter M. Barlow, Esq. U.S. Army JSG Veteran Foley & Lardner LL NonVoting
Francis R. Carroll U.S. Navy Veteran Chairman, Carroll Enterprises NonVoting
Gary Gemme U.S. Army Veteran Chief of Police, Worcester MA NonVoting
James H. Harrington U.S. Navy Veteran CEO, Dolphin Resource Group, Inc. NonVoting
Carl Krihwan U.S. Army Veteran Formerly Homeless Veteran NonVoting
Brigadier General (Ret.) Oliver J. Mason MA Nat'l Guard Adjutant General of Massachusetts NonVoting
Harold P. Naughton, Jr. U.S. Army Veteran MA House of Representatives NonVoting
Vincent A. Pedone U.S. Army Veteran Executive Officer, Council of Presidents of the Massachusetts State University System NonVoting
Lt. Col. (Retired) Anthony G. Sahagian U.S. Army Veteran Chief of Police, Boylston MA NonVoting
Captain Marvin Thomas USAF Veteran -- NonVoting

Board Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 8
Hispanic/Latino: 1
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 2
Male: 7
Not Specified 0

Board Information

Board Term Lengths 1
Board Term Limits 0
Board Meeting Attendance % 66%
Written Board Selection Criteria Yes
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions 100%
Constituency Includes Client Representation Yes

Standing Committees

  • Personnel
  • Special Events (Golf Tournament, Walk / Run, Silent Auction, Dinner / Gala)

CEO/Executive Director/Board Comments


Foundation Comments



Revenue vs. Expense ($000s)

Expense Breakdown 2014 (%)

Expense Breakdown 2013 (%)

Expense Breakdown 2012 (%)

Fiscal Year July 01, 2015 to June 30, 2016
Projected Income $11,118,827.00
Projected Expense $11,148,605.00
Form 990s

2014 990

2013 990

2012 990

2011 990

2010 990

2009 990

Audit Documents

2014 Veterans Inc. Audit

2013 Veterans Inc. Audit

2012 Veterans Inc. Audit

2011 Veterans Inc. Audit

2010 Veterans Inc. Audit

2009 Veterans Inc. Audit

IRS Letter of Exemption

IRS Letter of Determination

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2014 2013 2012
Total Revenue $11,064,743 $7,972,172 $6,368,620
Total Expenses $9,084,031 $7,498,835 $6,147,156

Prior Three Years Revenue Sources

Fiscal Year 2014 2013 2012
Foundation and
Corporation Contributions
-- -- --
Government Contributions $0 $0 $0
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified -- -- --
Individual Contributions $796,407 $1,263,104 $862,337
Indirect Public Support -- -- --
Earned Revenue $7,262,881 $5,770,597 $5,224,942
Investment Income, Net of Losses $15,924 $8,254 $11,585
Membership Dues -- -- --
Special Events -- -- --
Revenue In-Kind $1,578,109 $568,581 $269,756
Other $1,411,422 $361,636 --

Prior Three Years Expense Allocations

Fiscal Year 2014 2013 2012
Program Expense $7,851,211 $6,561,087 $5,879,793
Administration Expense $1,081,221 $685,233 $209,908
Fundraising Expense $151,599 $252,515 $57,455
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 1.22 1.06 1.04
Program Expense/Total Expenses 86% 87% 96%
Fundraising Expense/Contributed Revenue 19% 20% 7%

Prior Three Years Assets and Liabilities

Fiscal Year 2014 2013 2012
Total Assets $9,832,168 $8,050,122 $7,533,574
Current Assets $1,267,573 $1,151,444 $1,360,358
Long-Term Liabilities $1,964,134 $841,370 $2,130,640
Current Liabilities $670,032 $1,991,462 $608,981
Total Net Assets $7,198,002 $5,217,290 $4,793,953

Prior Three Years Top Three Funding Sources

Fiscal Year 2014 2013 2012
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value --
Spending Policy N/A
Percentage(If selected) --
Credit Line Yes
Reserve Fund Yes
How many months does reserve cover? 12.00

Capital Campaign

Are you currently in a Capital Campaign? Yes
Capital Campaign Purpose Two campaigns are underway. 1) For renovation of a new housing facility in CT and 2) to renovate a current location in ME to provide 7 permanent housing units.
Campaign Goal $775,500.00
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? Yes

Short Term Solvency

Fiscal Year 2014 2013 2012
Current Ratio: Current Assets/Current Liabilities 1.89 0.58 2.23

Long Term Solvency

Fiscal Year 2014 2013 2012
Long-term Liabilities/Total Assets 20% 10% 28%

CEO/Executive Director/Board Comments

Veterans Inc. services are supported by government grants and contracts that enable us to deliver a wide number of services to a number of veterans and their families - but this funding is limited. There is so much more that we do, and so much more that we want to and could do. We take a creative approach to go above and beyond the bottom line of government supported programs. We involve volunteers, community partners and private donors. As we enter our third decade of service to veterans, less than 5% of our funding comes from private foundations. In addition to our reliance on individual donors, we will be reaching out for support from more private foundations and corporate giving programs.

Foundation Comments

Financial summary data in the charts and graphs above are per the organization's audited financials.  Contributions from foundations and corporations are listed under individuals when the breakout was not available. Please note, for fiscal years 2014 and 2013, the 'Other' category includes capital acquisition and construction grants.


Other Documents

No Other Documents currently available.


The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.

1. What is your organization aiming to accomplish?

 At Veterans Inc. our ultimate goal is to end homelessness among veterans and their families within New England. Our work towards this goal is multifaceted. We provide emergency shelter, transitional housing and permanent housing for veterans, as well as supportive services designed to help veterans regain control of their lives and prevent homelessness in the future. At Veterans Inc. we focus on improving the quality of life for veterans and their families. Success will be demonstrated through an increase in the number of veterans served annually and measurable individual program outcomes such as, increased employment, stabilized housing situations and increased quality of life.

To reach this ultimate goal our plans for the upcoming five years focus in three main areas: our housing program, supportive services programming, and administration. In terms of our housing program, we have many goals for the upcoming years that will allow us to expand the number of veterans we are able to serve. To meet these, two major construction projects are planned. Our facility in Shrewsbury, MA, which provides 35 veterans with transitional housing and houses our behavioral health outpatient clinic, will undergo necessary renovations, including a new roof and sprinkler system. Additionally, plans are being developed to renovate the dormitory at our headquarters at the old National Guard Armory in Worcester, MA. Today, only part of this large facility is able to be utilized due to needed renovations. Our goal, once renovated, is to be able to use a large part of this space to create a one-stop Veterans Resource Center for veterans and their families where they can have all of their various needs addressed.

Through our work we have recognized two areas of supportive housing for veterans where resources are lacking. There is a need for housing for veterans with families and services designed to support this population. In the coming years, we hope to be able to expand our programming and housing facilities to better meet the unique needs of families. Secondly, although the majority of our current supportive housing is designated as transitional housing within the coming years we are looking to add more permanent supportive housing units for veterans within our programs. The addition of more permanent housing will allow us to provide veterans with the ability to transition in place to permanent housing while staying connected to all of the supportive services they may require to ensure they succeed.

In terms of our supportive programming, we have two main goals over the upcoming five years. Although we currently provide supportive services in all New England states the level to which these programs operate is not equal. We have begun to replicate the successful service delivery system utilized in MA to varying extents; over the upcoming years our goal is to establish our services in ME, CT, RI, VT and NH to the same level of effectiveness and range of services offered through our Massachusetts’ programming. Our second goal is to develop and expand existing programming to address the needs of specific populations of veterans including: aging veterans, Post 9/11 veterans, and women veterans.

On an administrative level, Veterans Inc.’s goal is to reduce our reliance on earmarked governmental grants and expand our discretionary fund. Currently our reliance on earmarked funding means that when specific funding ends we often struggle to find replacement funding which can result in us having to lose staff and no longer being able to provide these services to veterans. By increasing our discretionary fund we will be able to pull from this to cover staff and program costs until replacement funding can be secured; thus ensuring that veterans don’t lose access to the services they need.

2. What are your strategies for making this happen?

Our work towards the ultimate goal of ending homelessness among veterans is multifaceted. Veterans Inc. provides emergency shelter, transitional housing, and permanent housing for veterans. At Veterans Inc. we don’t focus solely on putting a roof over a veteran’s head but work to help them regain control of their life. We provide a wide array of programming and supportive services that aim to address every need a veteran may have. The goals outlined in the previous section will allow us to expand these services and increase the number of veterans we are able to provide high quality services to annually.

All of the goals that we have outlined for the upcoming five years will require some kind of increase in financial support. A significant aspect of our renovation and construction projects will be raising the necessary capital funding. To meet the funding needs for these projects we will utilize a multipronged fundraising approach including: applying for private and federal grants, leveraging state and city relationships, working in collaboration with corporations within the field to receive expertise and labor in-kind, and through fundraising campaigns within the community. Veterans Inc. already employs experienced construction and project managers who will be able to oversee all aspects of these renovation projects. Renovations at each location will be spaced over the upcoming years to ensure that projects do not overlap unnecessarily and the required staff time and focus can be applied to each renovation.
To meet our programmatic goals of increasing housing and services for families and expanding our programming for specialized populations such as, Post 9/11 veterans, elderly veterans and women veterans, Veterans Inc. will conduct a needs assessment for each population to determine what the current areas of greatest unmet needs are. As part of the needs assessment we will also conduct interviews with staff who represent these populations to determine what they see as the greatest needs and what they see as Veterans Inc.’s role in responding to the identified needs. Once a needs assessment has been reviewed staff will research the current best and/or promising practices to address these needs in each population. This research will be used to inform programming decisions and determine the appropriate next steps to allow us to better serve these growing populations of veterans.
In regards to expanding the level of services that we are able to provide in each state within New England we will conduct a survey of the current delivery system in each state for each program we offer. This survey will allow us to better understand how each program is functioning in each state and determine areas for improvement. In addition to this survey Veterans Inc. will conduct a needs assessment for each state to gain a demographic profile of the veteran population and determine what the most common pressing needs are for veterans in each service state. Once these initial assessments and evaluations are completed a plan for program implementation within each state will be developed. To meet the program implementation plan we anticipate needing to hire additional program staff throughout New England.
Finally, to meet our goal of increasing our discretionary fund we will conduct a public awareness campaign. In order to increase our discretionary fund we recognize the vital importance of sharing why increased discretionary funding is so important to the services we are able to offer. We will educate the communities we serve and potential funders on 1) how our reliance on earmarked program funding can create gaps in services when grant periods end or cannot be renewed and 2) how increasing our discretionary fund will allow us to cover program expenses and maintain staff during these periods until alternative funding can be secured; thus allowing us to continue to provide these important services to our veterans.

3. What are your organization’s capabilities for doing this?

Through our 25 years of experience in the field of veterans’ services we have gained extensive experience and have been recognized as a leader in the fight against veteran homelessness. In 2015 and 2009, Veterans Inc. was recognized as an Outstanding Member by the National Coalition for Homeless Veterans (NCHV) for our leadership in America’s homeless veteran assistance movement and the success of our housing development program. Additionally in 2009, Veterans Inc. received the Outstanding Service Provider Award from former Secretary of the U.S. Department of Veteran Affairs, General Eric K. Shineski. Over the past decade our Employment and Training program has been cited multiple times by the U.S. Department of Labor and NCHV as a Best Practice and serves as a model for similar programs nationwide. Additionally in 2013, Veterans Inc. received the Call of Duty Endowment Seal of Distinction for our efforts to assist veterans in need and specifically for our effectiveness and efficiency in securing employment for veterans.

Throughout the years we have not lost sight of our mission. At Veterans Inc. we strive to remain a leading provider of quality services to veterans. We work to continue to be at the forefront of addressing the emerging needs of veterans and special populations. For instance, Veterans Inc. is in the process of opening an outpatient substance abuse treatment center located within our Shrewsbury facility. This will allow our residents, many of whom struggle with substance abuse, veterans in the community and their family members to receive treatment services in a veteran supportive environment. Once open Veterans Inc. will be the first nonprofit homeless veteran service provider to offer these services in-house. Additionally, our Supportive Services for Veteran Families program has received CARF accreditation which ensures we are a provider that strives for quality services.

At Veterans Inc. we work to actively recruit and hire qualified veterans. Currently, 44% of our employees identify as veterans. Veterans Inc.’s Executive Director and Board President are both licensed contractors and have extensive experience in rehabilitation and new construction projects. Additionally staff acting as project manager for our renovation projects has managed several simultaneous projects ranging from $20,000 to multimillion dollar construction projects. We have substantial experience renovating housing and resource space for veterans throughout New England. Past experience includes the renovation of two multifamily houses, 14 units of housing at the former Fort Devens, the complete rehabilitation of a burned out building, the rehabilitation of a former convent for homeless female veterans and their children, the rehabilitation of a 50,000 sq. ft. facility that provides housing for up to 45 veterans as well as supportive services program offices, the rehabilitation of a building formerly used as an assisted living facility, and renovations over the years to the old National Guard Armory which serves as our headquarters, provides shelter to 85 male veterans and includes supportive services office space.

As the largest provider of VA shelter beds for veterans in New England we have developed a long standing partnership with the VA. Additionally, as a recognized leader in Employment and Training services for veterans we have developed a partnership with the Department of Labor (DOL). These partnerships mean that we are able to provide the VA and DOL with input into their program design and funding processes thus impacting the services provided to veterans. We have also developed strong relationships on the State and City level. We work closely with MA legislators as well as the Governor’s Advisory Council on Veterans’ Affairs to ensure that our government understands the needs of area veterans as well as the importance of the services we can offer.

4. How will your organization know if you are making progress?

At Veterans Inc. we utilize an established evaluation plan for specific goals and objectives as outlined within our multiple grant contracts. Data is maintained on program participants in order to generate annual reports on program success and areas needing improvement. Information and case management notes for program participants are tracked through a national electronic database system. The success of our programs is evaluated through: 1) statistical data collected quarterly to reflect overall program accomplishments; 2) periodic review of individual case management progress notes by supervisory staff; 3) staff review meetings used to evaluate individual participants progress and overall effectiveness of program services, and; 4) feedback from grantors such as the Veterans Administration’s Healthcare Program.

At Veterans Inc. our main objective is to assist program participants in leading productive, happy and independent lives. In terms of measures of success, expected program outcomes include: housing stabilization, increased skill levels and competencies, increased access to permanent housing, recovery from substance abuse and increased connection with services such as mental health and health. For example, our Employment and Training program follows the theory of change that: as veterans increase their skill level and competencies they will be better prepared for interviews and subsequent employment, which will increase their income, help them obtain affordable housing and ultimately become self-sufficient.

Our programs are monitored through staff observation, progress notes, individual action plans and surveys. Ongoing review of outcomes is evidence-based. At Veterans Inc. staff reinforce services that result in successful outcomes. When program outcomes are falling short of targets we work to determine why goals may not have been met and what changes we can implement to ensure that program outcomes are successfully met and program participants receive the quality of services they deserve.

 To measure our progress towards the goals outlined previously we have many interim targets. In terms of our construction and capital projects we have the following targets to ensure project success: 1) to complete the necessary construction at our Shrewsbury housing facility by May of 2016; 3) secure the necessary funding to begin renovations at our headquarters in 2017.
In order to enhance and provide specialized services to target veteran populations including Post 9/11 veterans, elderly veterans, women veterans and veteran families, Veterans Inc. will conduct needs assessments for each population over the upcoming year with program implementation to occur within six months after approval, where feasible. To assist in ensuring quality service delivery throughout New England Veterans Inc. recently reorganized staff and programming to create regional managers who oversee all programming in each state. In 2015-2016 the target for each regional manager is to assess program status throughout their state and develop an initial plan of implementation designed to meet the identified needs.

5. What have and haven’t you accomplished so far?

Last fiscal year we were able to provide services to 2,750 unduplicated veterans. Through our Housing Program 76% of residents who obtained permanent housing were stabilized in this housing at the 6 month program follow-up. Our Employment and Training program was able to provide 82% of program participants with further job skill training to better equip them to find meaningful employment. Our Supportive Services for Veteran Families program exceeded their program goals and were able to provide vital services to 873 veteran households, with 99% of veteran families at risk of homelessness successfully prevented from becoming homeless and over 95% of those homeless successfully stabilized in housing. Additionally, our Outreach program provided supportive services and connected 773 veterans within the community to vital services. Through the Food Bank enough food was distributed to prepare over 225,000 meals and the Food Services program prepared an additional 100,000 hot meals for veterans during the year.

These accomplishments along with our goals outlined previously are all important steps towards reaching our ultimate goal of preventing homelessness among veterans in New England. By creating more supportive housing for veterans we will be able to expand the number of homeless veterans we can serve through our housing program. The development of additional permanent supportive housing units will allow us the ability to better support veterans through the next stage of their transition to self-sufficiency. Our longer range goal of renovations to our main location in order to provide a one-stop resource center for veterans will have a large impact on improving access for veterans to the services they need. Having all of the services that veterans and their families may need easily accessible in one location will increase the likelihood of their seeking and following through with assistance. It will also create a visible support presence within the community, somewhere veterans know they can turn for help. Along the same line, enhancing and developing programming specifically designed for target veteran populations (Post 9/11, elderly and women) will allow us to ensure that these often hard to reach populations with specialized needs are not falling through the cracks and are receiving the services they are entitled to.

This past year we have begun to expand upon the services we provide to targeted sub-groups. We have been able to expand our focus on the unique needs of aging veterans through outreach activities. However, similar to their civilian counterparts, many elderly veterans are often isolated and hard to find. One major obstacle we have encountered is access to transportation for medical appointments and such.

Also in the past year, we have expanded services to the Post 9/11 veterans through outreach activities, employment services targeted to high wage meaningful employment, educational services geared toward navigating the GI Bill and transferring military skills into educational credits and translating those skills onto civilian resumes. We have provided counseling and case management services to veterans, military service members and their families suffering from issues related to pre/post-deployment, readjustment, reintegration, traumatic brain injury and post-traumatic stress. We have found this population difficult to reach and even more difficult to engage for needed services. Over the course of the program’s implementation, we found that the best approach to working with this cohort is the utilization of peers who can provide support and mentorship. This makes the veteran or service member feel comfortable and establishes a level of trust based on shared experiences. Additionally, the most successful outcomes took place when the veteran played an active role in developing his or her own goals with the peer informally acting as a career coach/life coach.