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North Shore Community Action Programs Inc.

 119 Rear Foster Street, Building 13
 Peabody, MA 01960
[P] (978) 531-0767
[F] (978) 531-1012
Kim Lundgren
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 Printable Profile (Summary / Full)
EIN 04-2385280

LAST UPDATED: 03/04/2015
Organization DBA NSCAP
Former Names --
Organization received a competitive grant from the Boston Foundation in the past five years No



Mission StatementMORE »

Empowering people to achieve social and economic stability through services and education in partnership with the community.

Mission Statement

Empowering people to achieve social and economic stability through services and education in partnership with the community.

FinancialsMORE »

Fiscal Year Oct 01, 2014 to Sept 30, 2015
Projected Income $8,968,547.00
Projected Expense $8,968,547.00

ProgramsMORE »

  • Adult Basic Education
  • Crisis Intervention/Advocacy
  • Housing Law
  • Housing Pathways
  • Tax Preparation

Revenue vs. Expense ($000s)

Expense Breakdown 2013 (%)

Expense Breakdown 2012 (%)

Expense Breakdown 2011 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Mission Statement

Empowering people to achieve social and economic stability through services and education in partnership with the community.

Background Statement

NSCAP was founded in 1965 as the designated anti-poverty agency for Beverly, Salem, Peabody, and Danvers. More than 1000 community action agencies were established by 1966, following on President Johnson’s declaration of a “War on Poverty” with the Economic Opportunity Act in 1964.


Highlights from NSCAP’s 36 year history include:

·         Established Neighborhood Centers in Peabody, Salem, Beverly, and Danvers (1967)

·         Established legal counseling and referral in conjunction with the Peabody and Salem Bar Associations (1967).

·         Established Headstart, LIHEAP (Fuel Assistance) and Weatherization Programs and the Gloucester Crossing Association (late ‘60s).

·         Offers Homecare and Personal Care to frail elders and disabled clients (1970s).

·         Established headquarters at 98 Main St., Peabody (1980).

·         Established the North Shore Welfare Rights School (1980-85).

·         Established Essex County Community Organization (1983).

·         Garnered grants that established HAWC (Help for Abused Women and Children) (1980s).

·         Helped establish Beverly Bootstraps at First Baptist Church (1980s).

·         Took the lead in establishing Salem Harbor Community Development Corp (1980s).

·         Helped establish the Salem Point Day Care Center (1980s)

·         Began providing housing services designed for HIV+/AIDS clients (1988).

·         Certified as a citizenship testing center and offered classes to immigrants (1997).

·         Formed a collaborative of North Shore Family Shelter Providers and created the Transition to Work Program (1998).

·         Became the Dept. of Education's designated provider of adult basic education for Peabody and expanded ESOL classes (2000).

·         Established Salem CyberSpace, a community technology center in Salem’s Point neighborhood (2001).

·         Partnered with Brooksby Village to offer ESOL Workplace Education (2003).

·         Partnered with River House Inc. in Beverly to establish an emergency shelter and Safe Haven for chronically homeless individuals (2003-2004).


Impact Statement

NSCAP Accomplishments FY2014

North Shore Community Action Programs (NSCAP) provides innovative social services that help low-income families and individuals find the stability they need to rise out of poverty.

Last year, NSCAP served 10,757 people through the following programs:

Economic Stabilization

▪ 605 taxpayers received help filing tax returns through our free tax preparation service, for a total of $549,763 in tax credits.

▪ 781 households (1,795 people) facing hardship or crisis received assistance with rent, utilities, applying for public benefits, information, and referral; crises were resolved using a total of $288,274 in emergency funds.

▪ 253 households received utility advocacy; 165 received one-time emergency funds to resolve a utility crisis.

▪ 135 households received one-time emergency funds to resolve a housing crisis.

Education and Training

▪ 41 adult English language students completed NSCAP’s ESOL program and earned a certificate/diploma; 48 obtained pre-employment skills and competencies; 17 who were unemployed obtained a job.

▪ 310 youth improved their academic skills and college prospects through after-school and summer programs at LEAP for Education (formerly Salem CyberSpace); 79 obtained pre-employment skills and competencies; 22 got a job.

Housing & Homelessness Prevention

▪ 116 families were placed into permanent housing.

▪ 72 families were sheltered

▪ 452 low-income tenants facing eviction, housing discrimination, or other serious housing issues received legal assistance; an additional 220 received advice but did not open a case.

▪ 150 homeless families living at the Danvers motels received housing search and case management services.

▪ 82 individuals with HIV or AIDS received housing search and stabilization services

▪ 57 families attended workshops pertaining to employment and housing stability

▪ 30 households who were at-risk for homelessness and ineligible for other services received a short-term rental subsidy.

Energy Services

▪ 2,856 households received fuel assistance to help keep their homes warm; 235 received additional emergency assistance.

▪ 207 households received energy conservation services that made their homes warmer and lowered their fuel bills.

Home Care

§ 227 senior citizens received home health aide, personal care, homemaking, companion, and heavy chore services which enabled them to maintain their independence.


§ 209 volunteers donated more than 4,200 hours of service to NSCAP

Needs Statement

NSCAP's most pressing need is to increase its pool of unrestricted cash reserves to meet unexpected reductions in state or federal contracts, given the current economy. Unrestricted funds will allow NSCAP to meet match requirements and other needs that are not covered by many of our current funding sources. Cost: $100,000
NSCAP also needs to improve its administrative capacity as follows:
NSCAP would like to improve its Fund Development program by increasing the hours of our Development Director and by hiring a part-time professional to help with marketing, social media, and events. Cost: $57,000

CEO Statement

As a Community Action Agency, NSCAP is uniquely placed in the community to serve those most in need. CAAs are charged with identifying unmet needs in the community and then identifying ways to meet those needs directly or by coordinating services through other nonprofits, local and state government and the community at large. As such, NSCAP conducts regular assessments of the needs in the low-income community and then works to find ways to directly meet those needs or to coordinate services with other nonprofits, state and local government, the faith community and other community members. NSCAP plays a leadership role in many collaborative organizations including the North Shore Adult Education Partnership, the North Shore Continuum of Care, and the North Shore Housing Action Group. NSCAP has been entrusted by the community with administering many charitable funds on behalf of the most needy including the Hard Times fund from the City of Peabody, the Helping Hands fund from the Town of Danvers, and Trust Funds from the City of Salem. The North Shore HOME Consortium has awarded very large grants of direct client benefit funds for rental assistance to prevent families and individuals from becoming homeless. These funds are available to low-income people across the entire North Shore. NSCAP takes this trust very seriously and seeks the opinion of community leaders in how to best use these funds.Similarly NSCAP coordinates services with other area nonprofits in order to increase availability of services. For example, from January through April each year, NSCAP prepares tax returns for free for low-income workers. The NS Community Development Coalition and Beverly Bootstraps let our staff and volunteers use their computer technology centers, allowing NSCAP to provide this valuable service in Salem and Beverly as well as at our location in Peabody. NSCAP is firmly committed to working with the community to meet the needs of the low-income residents by sharing our resources. 

Board Chair Statement

As a Community Action Agency, NSCAP is required to have a tri-partite board of directors. This means that one-third of the board must represent the public section (elected officials), one-third must represent the private sector (business, community organizations) and one-third must represent low-income households (either low-income people or people who directly serve the low-income population.) The unique nature of NSCAP's board composition is both a strength and a challenge. Its strength lies in the many diverse voices that govern the organization. Its challenges is in the restrictive nature of the board composition, making it difficult to build a more traditional board that has connections to potential reach major donors. However, NSCAP's board of directors sees the great value in the tri-partite board structure. The individual board members bring a wide range of experience from the corporate and small business world, low-income residents and advocates for low-income, elderly and disabled people.
As board President, I am excited by the current board of directors. More than half of the men and women who serve on NSCAP's board are relatively new, serving on the board for just the past 1 to 3 years. They bring an energy and passion to the mission that has reached a critical point. The board is excited to bring NSCAP to a new organizational capacity by expanding its outreach on the North Shore, by being a bigger support to the local government officials, and by taking a more active role in addressing the needs of low-income families who face always shrinking public benefits. The board of directors believes that NSCAP's approach of stabilizing low-income household's housing and then working to help the heads of household increase their income through improved education, training and job skills is on target. We are investing our time and energy in supporting the staff in reaching these goals, by doing our part to increase NSCAP's donor base and to promote NSCAP at every opportunity to the community at large. We are particularly  encouraged that NSCAP's visibility in the local print and social media has increased dramatically in the past year. We see this as recognition of our role in the community.
Finally, the board of directors and I recognize how well the staff manage the funds entrusted to them. They are excellent stewards of these funds and some how the staff manage to continue to serve 12,000 to 13,000 people annually despite recent funding cuts.

Geographic Area Served

NSCAP is the designated anti-poverty agency serving Peabody, Salem, Beverly, and Danvers as well as 21 surrounding communities in Essex County.

Organization Categories

  1. Community Improvement, Capacity Building - Community & Neighbourhood Development
  2. Human Services - Emergency Assistance (Food, Clothing, Cash)
  3. Housing, Shelter - Housing Search Assistance

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)



Adult Basic Education

NSCAP offers three levels of free English for Speakers of Other Languages classes that focus on teaching students how to speak, listen, read and write in English. Classes meet four mornings a week from September through June. The curriculum includes units on Employment, Financial Literacy, Family, Health, & Civics. All classes use laptops in order to foster computer literacy. Students learn how to use the internet to research American history, how to apply for jobs on-line, how to write a resume, access an application for citizenship. Students also have a variety of other learning experiences such as field trips to the local library and the State House. Students participate in a food drive for the local food pantry each Thanksgiving. Students work to achieve individual goals such as helping their children with homework, improving communication with teachers and medical professionals, obtaining a driver's licence, and studying for the citizenship exam.
Budget  $267,773.00
Category  Education, General/Other Adult Education
Population Served Immigrant, Newcomers, Refugees Adults Unemployed, Underemployed, Dislocated
Program Short-Term Success 
In FY 2014, 41 adult English language students completed NSCAP's English for Speakers of Other Languages Program and earned a certificate/diploma. 
Participants also achieved the following goals:
48 participants obtained pre-employment skills/competencies necessary for employments
17 participants who were unemployed obtained a job
Program Long-Term Success  Many students who enroll in ESOL also attain a GED, a college education or a training certificate. Others are looking to be more fluent in English to help them when they see the doctor, shop, pay bills or help their child with homework. NSCAP’s goal is to provide students with a quality program of learning English. This helps students not only with education goals and practical day-to-day goals, but it also allows students to explore what kind of employment they want; understand how benefits affect hourly wages, and how to make choices that are good for their family. Students are introduced to other programs that they can transition into so they may continue learning English and prepare for higher education. There are many steps for students to take before entering community college but by understanding the process, visiting the college, learning the requirements, and speaking with college counselors as part of the ESOL curriculum, many will  plan their future in this direction.
Program Success Monitored By  The Adult Basic Education Program tracks student achievement according to the requirements of the Massachusetts Department of Elementary and Secondary Education.  Detailed assessments are required by DESE and comprehensive reporting takes place regularly.  Our program is often recognized for achieving high performance levels on the DESE assessments.
Examples of Program Success 
Ived, an ESOL Level 3 student from Colombia, wrote:
"The NSCAP program has  helped me a lot because when I got to the United States I knew a little bit of English but I didn't have the confidence to speak as I have now after going to NSCAP. The English classes are excellent because my teacher makes  us talk and I got used to understanding the pronunciation from other people. I got the ability to understand when others talk to me, but the most important thing is that I got confidence in myself to talk, to go out by myself, to shop and be more independent.
"I think this program has helped many more people besides me because as immigrants we need to have a better life, to speak the language, to feel independent, and make our lives easier like getting a driver's license and getting a good job. In my case, I want to work in an office as I was doing in Colombia. The program is very important because it helps is to get our citizenship and understand the laws."

Crisis Intervention/Advocacy

NSCAP’s Crisis Intervention/Advocacy program is the “front line” in our mission to alleviate poverty and promote economic self-sufficiency in Peabody, Beverly, Salem, Danvers, and surrounding communities. Advocates are case managers who form the support system for the most vulnerable members of our community, such as the disabled, families and individuals at risk of becoming homeless or already homeless, the elderly, and immigrants. Advocates work one-on-one with clients to resolve crises, make referrals, and help clients stabilize their situations and attain and/or maintain self-sufficiency. Advocacy can help resolve problems that include, for example, emergency fuel assistance, utility shutdowns, and imminent homelessness.

Budget  $259,396.00
Category  Human Services, General/Other Emergency Assistance
Population Served Poor,Economically Disadvantaged,Indigent Unemployed, Underemployed, Dislocated Families
Program Short-Term Success 

Last year, Crisis Intervention/Advocacy served 781 households (1,795 people) who faced hardship or crisis. Crises were resolved using a total of $288,274 in emergency funds.

In the coming year, Crisis Intervention/Advocacy goals include:
Provide Emergency Assistance: To serve 275 low-income families by providing emergency assistance, including 175 emergency utility payments to help with fuel and energy bill arrearages and 100 emergency rental or mortgage payment assistance.

· Utility Advocacy: To assist 300 clients with prevention of utility termination through advocacy alone (without emergency funds), which may mean obtaining a discounted rate because of financial hardship, establishing a Medical Protection provision, or agreements through National Grid’s Arrearage Management Program, among others. 

· Food Assistance: To assist 120 low-income households to obtain food assistance.

· Senior Citizens Assistance: To help 325 senior citizens (age 55+) receive services from NSCAP that maintain an independent living situation.

· Services to the Disabled: To help 500 individuals with disabilities receive services that maintain their independent living situation.

·Referrals to Additional Resources: To refer countless clients to additional resources provided both within NSCAP and by regional organizations such as food pantries, Catholic Charities, and the Salvation Army, to name a few.

Program Long-Term Success  The Crisis Intervention/Advocacy program prevents homelessness. The program administers emergency funding that can resolve an arrearage (rent, heat, utility) that otherwise could lead to eviction. The program  fills a unique need in the region, serving clients who often do not match the eligibility requirements of existing supports – i.e., the working poor, individuals without dependent children, elders, the disabled, and those with limited English. They are people who, if not for Crisis Intervention/Advocacy, would likely suffer worsened circumstances and require more intense intervention down the road.
Program Success Monitored By  The program maintains a detailed service notes, through the Octopia database, which tracks client from initial assessment and all services provided. This database enables NSCAP to track outcomes for extensive reporting requirements to funders such as the Massachusetts Department of Housing and Community Development.
Examples of Program Success 

In June 2012, the advocates were able to assist a homeless client with severe mental health issues to move into an apartment.  This person had been forced to leave her previous living situation because there were substance abusers and drug dealers in the building and the stress of this situation threatened her stability.  She had been sleeping at different unsuitable places since leaving the apartment, and felt great pressure to find a stable living situation.  Once she found an efficiency apartment, her new landlord expected  a security deposit and first month’s rent immediately.  Our client’s only income is $900 a month from Social Security Disability and she did not have any savings, so she applied at NSCAP for assistance.  Through the charitable funds we administer we were able to provide almost all of the money the landlord requested, and  the client was able to move quickly into the apartment.  She was extremely grateful for all of our help and to be in safe and stable housing.

Housing Law

NSCAP's Housing Law Project provides a three-tiered system of housing related legal services for low-income residents on the North Shore. First, this program is an integral part of NSCAP and a partner with Neighborhood Legal Services in administering the Lawyer For a Day (LFD) Program in the Northeast Housing Court. Through the LFD Program NSCAP coordinates a Pro Bono Attorney Panel of 24 attorneys who assist at Housing Court. Second, NSCAP’s housing attorney provides legal representation to clients with serious housing problems related to a housing subsidy. These are clients either denied eligibility or terminated unlawfully. Third, NSCAP's housing attorney provides legal representation, advice or other brief services to clients with other serious housing problems that do not involve eviction or a housing subsidy. Examples of these cases involve discrimination and serious sanitary code violations.
Budget  $79,930
Category  Crime & Legal, General/Other Landlord/Tenant Law
Population Served Poor,Economically Disadvantaged,Indigent Families Immigrant, Newcomers, Refugees
Program Short-Term Success 

Last year, 419 low-income tenants facing eviction, housing discrimination, or other serious housing issues received legal assistance.


Program Long-Term Success  The Housing Law project provides short-term intervention which stabilizes families  When we are able to reinstate or overturn a subsidy denial or reinstate a terminated housing subsidy, that household's housing usually remains stable for the long-term. In cases when the housing attorney assists a homeless family in reversing a subsidy denial, NSCAP's case managers provide up to 18 months of stabilization services and it is our experience that a large percentage of those families remain stable for the long term.
Program Success Monitored By  The Housing Law program maintains extensive records as to client services through the NSCAP database, Octopia, which supports comprehensive reporting to funding sources.
Examples of Program Success  EG came to the Housing Law Project because her Section 8 voucher was terminated. She hoped to reinstate her voucher and to include her partner as a household member. A review of her file at the housing authority yielded a decision and notices that the lawyer believed were non-compliant with regulation and law. The lawyer sought a hearing, which the housing authority denied. EG received an eviction summons. The lawyer moved to add the housing authority as a third party defendant in the eviction case for its failure to maintain her voucher and cause the eviction. Just short of trial, the housing authority agreed to reinstate her voucher, pay her landlord retroactively, and allow a hearing on the eligibility of her partner to join the household. The lawyer represented EG at that hearing which yielded a decision overturning the initial denial. Thus, her partner could join the household and EG’s voucher was reinstated.

Housing Pathways

NSCAP’s Housing Pathways program provides 53 homeless families with emergency shelter in local apartments, helps them search for suitable permanent housing, and provides case-management services both before and after they move into permanent housing. The staff also provides case management and stabilization to 77 homeless families that have been placed in a motel in Danvers. The program works closely with Lynn Housing Authority and Neighborhood Development (LHAND) and other providers in the region. Housing Pathways recently developed and implemented a 9-week workshop series for clients on topics including financial management, resume writing, job placement, job retention, networking strategies, and obtaining and retaining affordable housing.

Budget  $2,486,620.00
Category  Housing, General/Other Emergency Shelter
Population Served Homeless Families Unemployed, Underemployed, Dislocated
Program Short-Term Success 
In Fiscal Year 2014, NSCAP:
-sheltered 72 families 
-placed 116 families into permanent housing
-worked with 150 homeless families living in a Danvers motel to provide housing search and case management services
-provided workshops to 57 families pertaining to employment and housing stability 
Program Long-Term Success  Our long-term goal is to dramatically reduce or eliminate the large number of families living in temporary, unsuitable accommodations such as motels.  Through stabilizations services, housing search, and case management, NSCAP seeks to place homeless families from the scattered site emergency shelter program as well as the Danvers motel into their own apartments. 
Program Success Monitored By 

The program records intake, assessment, and service data in the NSCAP database, Octopia, and conducts extensive reporting to the Massachusetts Department of Housing and Community Development and Lynn Housing Authority and Neighborhood Development.

Examples of Program Success  A client was referred to NSCAP looking for help with housing search and rental start-up costs. At the time, the apartment building she lived in with her three children was under contract to be sold, forcing her and her family to relocate. The client and caseworker could not find an affordable apartment by the deadline so the client and her children had to move to a local motel.  The housing search continued.  An apartment was eventually found and rental negotiations took place, an agreement being reached.  The case worker then applied for rental start-up for the client and she was approved.  The young, disabled mother of three is now living in the same area in which her children go to school.  The family is receiving stabilization services by staff in an effort to prevent future problems.

Tax Preparation

The NSCAP Tax Preparation program is a highly successful anti-poverty program targeted to low-income workers who may be eligible for the Earned Income Tax Credit (EITC). The program helps lift hundreds of people in our community out of poverty by helping to “make work pay,” as it puts more of the earnings of low-income working families back into their own pockets. In Fiscal Year 2014, NSCAP had the largest number of participants and credits, with a total of 605 participants and an aggregated dollar amount of federal and/or state tax credits totaling $549,763 to these families. The program starts at the end of January and runs until the middle of April.

Our Volunteer Income Tax Assistance (VITA) site coordinator provides IRS-certified training to all our volunteers, teaching them how to prepare a tax return. The coordinator is well-trained and understands tax law and is able to answer volunteer questions. Every single tax return for participating low-income workers is reviewed by a qualified reviewer. NSCAP partners with two local nonprofits to provide free tax preparation at three locations in Peabody, Salem, and Beverly. We collaborate with local colleges for student internships and other non-profits to engage volunteers.

Budget  $19,674.00
Category  Human Services, General/Other Financial Counseling
Population Served Poor,Economically Disadvantaged,Indigent Unemployed, Underemployed, Dislocated Adults
Program Short-Term Success 

NSCAP’s Tax Preparation program helps hundreds of low-income people each year by providing a free tax service that enables them to access all the credits to which they are entitled, including the Earned Income Tax Credit (EITC). According to the National Conference of State Legislatures, an estimated 20 percent of eligible workers do not claim EITC (February 2015). In Fiscal Year 2014, NSCAP’s program helped 605 households file tax returns for a total of $549,763 in tax credits. NSCAP’s program returns an average of over $900 per taxpayer-- money that a struggling low-income family can put toward food, housing, and heat.

Program Long-Term Success 

The Earned Income Tax Credit raises millions of people above the poverty line. According to a report from the Brookings Institution, “the EITC now occupies a central place in the U.S. safety net.”

“Based on the Census Bureau’s 2012 Supplemental Poverty Measure (SPM), the EITC keeps 6.5 million people, including 3.3 million children, out of poverty (Center on Budget and Policy Priorities [CBPP] 2014a). No other tax or transfer program prevents more children from living a life of poverty, and only Social Security keeps more people above poverty.”*

*Building on the Success of the Earned Income Tax Credit (Brookings Institution, 6/10/14)

Program Success Monitored By  Tax returns are filed online and NSCAP produces yearly reports from this data for its funding partners.
Examples of Program Success 
The average of $900 in tax credits per participant speaks for itself. The participants in the program are the working poor, people who otherwise would likely not seek professional tax preparation services and could easily miss the deductions to which they are entitled.  The following is a statement from a long-term volunteer with the program:

"People who struggle to make ends meet come in to get help with their tax returns. We make sure to apply for every possible credit they qualify for: Earned Income Tax Credit, Child Care Tax Credit, Educational Credits, etc. There is nothing like seeing the surprised joy on single mother’s face when she finds out that through our help she is going to get a refund of $3,000 or even more.

I can speak from personal experience that this is a fun and rewarding volunteer opportunity. This will be the eighth year that I will volunteer. Of course it takes time out of my busy weekends and there are mornings when I question why I go, but by the end of the morning I am flying high. I have met families who come back every year. Eight years ago, their children were in school. Now their children come in to have their tax returns done. We celebrate when the children tell us that they were accepted to college — the first generation in the family to go to college. We fuss over new babies who were born. It is so much more than preparing a tax return."


CEO/Executive Director/Board Comments



CEO/Executive Director Ms. Laura M. MacNeil
CEO Term Start Aug 2013
CEO Email
CEO Experience

Laura M. MacNeil, Executive Director, has provided administrative leadership and program oversight at NSCAP since 2006. She served for 6 years as NSCAP’s Deputy Director before being named Acting Executive Director in 2012 and Executive Director in 2013. Prior to joining NSCAP, she was an organizational development consultant with Habitat for Humanity International and traveled extensively to build affiliate capacity through strategic planning, human resources management, and board development. Ms. MacNeil attended Rutgers University and holds a master’s degree in social work from Salem State University.

Co-CEO --
Co-CEO Term Start --
Co-CEO Email --
Co-CEO Experience --

Former CEOs and Terms

Name Start End
Ms. Elizabeth Hogan Jan 1996 July 2012
Mr. Daniel LeBlanc -- 1995

Senior Staff

Name Title Experience/Biography
Ms. Kim Lundgren Director of Development


Mr. Robert McHugh Chief Operating Officer
Robert McHugh's educational background lies in the field of psychology. His career encompasses 25 years in residential management, working with both mental health and low-income constituencies. His professional experience includes 11 years in senior management positions.


Award Awarding Organization Year
Recognized as reputable agency Massachusetts Council for Home Care Aid Services 2012


Affiliation Year
-- --
Member of state association of nonprofits? Yes
Name of state association Massachusetts Association of Community Action Programs (MASSCAP)

External Assessments and Accreditations

External Assessment or Accreditation Year
Massachusetts Department of Early and Secondary Education (Mass DESE) --


North Shore Adult Education Partnership: A collaboration of Mass. Department of Education and North Shore WIB-funded providers; provides adults with opportunities to develop literacy skills to qualify for further education, job training, and better employment.

 North Shore Housing Action Group: A large group of human service agencies, faith based organizations, concerned individuals, educators, representatives of elected official, and businesses which has expanded the collaboration of housing and non-housing agencies from Lynn to Gloucester. NSCAP and the Lynn Housing Authority and Neighborhood Development are the co-convening agencies.

Salem HOPE: The City of Salem convenes quarterly meetings with human service providers in Salem. Providers share information about their agencies. 

Beverly Resource Group: Social service providers, city employees, and housing providers meet monthly to coordinate services for low-income residents in Beverly and to identify gaps in services.

Danvers Community Council: NSCAP works closely with the Council to address the needs of homeless families sheltered by the state in motels in Danvers.

Massachusetts Coalition for the Homeless: Holds monthly meetings to update providers on benefit and housing issues. The Coalition is an active partner on NSHAG and NSCAP senior staff works with them on housing advocacy issues.

MASSCAP (Massachusetts Association of Community Action Programs): NSCAP’s Acting ED is Chair of the Workforce Development Committee and also attends monthly meetings where information is shared, anti-poverty strategies discussed and collective action planned and taken as part of a state-wide coalition.

Massachusetts Workforce Alliance:  NSCAP was one of 5 original conveners. Community based organizations state-wide promote a more effective, coherent and realistically funded workforce education and training system that works to develop economic opportunity for low-income people.

North Shore Continuum of Care: NSCAP’s Acting Executive Director and Housing and Homeless Services Director attend CoC meetings on a regular basis. The HOME Consortium facilitates a process with housing/shelter providers to identify needs and gaps in services and housing for homeless individuals and families. Providers are invited each year to submit proposals that get ranked on the local level and then submitted to HUD.

Massachusetts Council for Home Care Aid Services: NSCAP is an active member of the Mass Council for Home Care Aid Services. The Council is an advocacy group for elder home care aid services in Massachusetts. 

CEO/Executive Director/Board Comments


Foundation Comments


Staff Information

Number of Full Time Staff 61
Number of Part Time Staff 79
Number of Volunteers 46
Number of Contract Staff 0
Staff Retention Rate % --

Staff Demographics

Ethnicity African American/Black: --
Asian American/Pacific Islander: 0
Caucasian: --
Hispanic/Latino: --
Native American/American Indian: --
Other: --
Other (if specified): 5%
Gender Female: --
Male: --
Not Specified --

Plans & Policies

Organization has Fundraising Plan? Under Development
Organization has Strategic Plan? Yes
Years Strategic Plan Considers 3
Management Succession Plan Under Development
Business Continuity of Operations Plan Yes
Organization Policies And Procedures Yes
Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes
State Charitable Solicitations Permit Yes
State Registration No

Risk Management Provisions

General Property Coverage
Blanket Personal Property
Business Income
Directors and Officers Policy
Disability Insurance
Employee Benefits Liability
Fiduciary Liability
Fine Arts and Collectibles
General Property Coverage
Improper Sexual Conduct/Sexual Abuse
Life Insurance
Medical Health Insurance
Professional Liability
Property in Transit and Off Premises
Renter's Insurance
Special Event Liability
Umbrella or Excess Insurance
Water Craft and Aircraft
Workers Compensation and Employers' Liability
Workplace Violence
Automobile Insurance

Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually


Board Chair Ms. Maureen O'Neill
Board Chair Company Affiliation retired
Board Chair Term Nov 2014 - Nov 2015
Board Co-Chair --
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Ms. Linda L. Anderson-Mercier Reps. Senator Fred Berry Voting
Ms. Tatiana Burgos-Espinal North Shore Community College Voting
Mr. Edward M. Copps Reps. Salem Low Income Voting
Ms. Theresa DeStefano Haven from Hunger Voting
Ms. Sharon Driscoll Milk and Honey, Reps. Private Sector Voting
Mr. Seth Felix Radius Bank, Reps. Private Sector Voting
Ms. Susan Fletcher Danvers Town Hall, Reps. Town Mgr. Wayne Marquis Voting
Ms. Luz Garay North Shore Community Development Coalition Voting
Ms. Lynette Gray Beverly Bootstraps Voting
Ms. Sara Grinnell Healthy Peabody Collaborative Voting
Mr. John Harris II Reps. Salem Low Income Voting
Ms. Emily Herzig Reps. Neighborhood Legal Services Voting
Ms. Donna Jones Lynn Shelter Association, Reps. Peabody Low Income --
Mr. Dan Morash Partners Healthcare Voting
Ms. Diane Moses North Shore Elder Services, Reps. Danvers Low Income Voting
Rev. Stephen C. Mott Reps. Beverly Mayor William Scanlon Voting
Ms. Maureen O'Neill Retired Voting
Mr. Alan Schwartz Retired, Reps. Peabody Low Income Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 18
Hispanic/Latino: 2
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 12
Male: 6
Not Specified 0

Board Information

Board Term Lengths 1
Board Term Limits --
Board Meeting Attendance % 71%
Written Board Selection Criteria Yes
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions --
Percentage of In-Kind Contributions --
Constituency Includes Client Representation Yes

Standing Committees

  • Audit, Compliance and Controls
  • Board Governance
  • Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
  • Executive
  • Finance
  • Personnel
  • Program / Program Planning

CEO/Executive Director/Board Comments


Foundation Comments



Revenue vs. Expense ($000s)

Expense Breakdown 2013 (%)

Expense Breakdown 2012 (%)

Expense Breakdown 2011 (%)

Fiscal Year Oct 01, 2014 to Sept 30, 2015
Projected Income $8,968,547.00
Projected Expense $8,968,547.00
Form 990s

2013 Form 990

2012 Form 990

2011 Form 990

2010 Form 990

2009 Form 990

Audit Documents

2013 Audited Financials

2012 Audited Financials

2011 Audited Financials

2010 Audited Financials

2009 Audited Financials

IRS Letter of Exemption

IRS Letter of Determination

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2013 2012 2011
Total Revenue $8,422,351 $8,303,946 $9,791,118
Total Expenses $8,428,378 $8,374,121 $9,802,402

Prior Three Years Revenue Sources

Fiscal Year 2013 2012 2011
Foundation and
Corporation Contributions
-- -- --
Government Contributions $6,875,881 $6,820,946 $8,314,550
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified $6,875,881 $6,820,946 $8,314,550
Individual Contributions $191,609 $170,284 $200,559
Indirect Public Support -- -- --
Earned Revenue $1,319,489 $1,288,207 $1,267,872
Investment Income, Net of Losses -- $232 $359
Membership Dues -- -- --
Special Events $35,372 $24,277 $7,778
Revenue In-Kind -- -- --
Other -- -- --

Prior Three Years Expense Allocations

Fiscal Year 2013 2012 2011
Program Expense $7,688,387 $8,293,714 $9,828,007
Administration Expense $688,570 $35,672 $398
Fundraising Expense $51,421 $44,735 $-26,003
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 1.00 0.99 1.00
Program Expense/Total Expenses 91% 99% 100%
Fundraising Expense/Contributed Revenue 1% 1% -0%

Prior Three Years Assets and Liabilities

Fiscal Year 2013 2012 2011
Total Assets $1,374,543 $1,237,885 $1,353,763
Current Assets $1,303,163 $1,067,222 $1,287,727
Long-Term Liabilities $150,000 $0 $0
Current Liabilities $544,745 $589,530 $635,233
Total Net Assets $679,798 $648,355 $718,530

Prior Three Years Top Three Funding Sources

Fiscal Year 2013 2012 2011
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value --
Spending Policy --
Percentage(If selected) --
Credit Line Yes
Reserve Fund Yes
How many months does reserve cover? --

Capital Campaign

Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? --

Short Term Solvency

Fiscal Year 2013 2012 2011
Current Ratio: Current Assets/Current Liabilities 2.39 1.81 2.03

Long Term Solvency

Fiscal Year 2013 2012 2011
Long-term Liabilities/Total Assets 11% 0% 0%

CEO/Executive Director/Board Comments


Foundation Comments

Financial summary data in charts and graphs are per the organization's IRS 990s. Contributions from foundations and corporations are listed under individuals when the breakout was not available.
For the FY13 audit, the independent auditors issued a qualification to their opinion regarding the effects of not capitalizing certain fixed asset purchases. Please review the Auditors opinion for further information. 


Other Documents

No Other Documents currently available.


The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.

1. What is your organization aiming to accomplish?


2. What are your strategies for making this happen?


3. What are your organization’s capabilities for doing this?


4. How will your organization know if you are making progress?


5. What have and haven’t you accomplished so far?