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Massachusetts Alliance of Portuguese Speakers

 1046 Cambridge Street
 Cambridge, MA 02139
[P] (617) 864-7600
[F] (617) 864-7621
http://www.maps-inc.org
[email protected]
Paulo Pinto
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INCORPORATED: 1970
 Printable Profile (Summary / Full)
EIN 04-2596270

LAST UPDATED: 05/31/2018
Organization DBA --
Former Names Somerville Portuguese American League (1972)
Cambridge Organization of Portuguese Americans (1970)
Organization received a competitive grant from the Boston Foundation in the past five years No

Summary

Mission StatementMORE »

Our mission is to improve the lives of Portuguese-speaking individuals and families from Massachusetts and help them become contributing, active participants in American society while maintaining strong ethnic identity and a sense of community. MAPS works with and for the Brazilian, Cabo Verdean, Portuguese and other Portuguese-speaking communities to increase access and remove barriers to health, education and social services through direct services, advocacy, leadership and community development.

Mission Statement

Our mission is to improve the lives of Portuguese-speaking individuals and families from Massachusetts and help them become contributing, active participants in American society while maintaining strong ethnic identity and a sense of community. MAPS works with and for the Brazilian, Cabo Verdean, Portuguese and other Portuguese-speaking communities to increase access and remove barriers to health, education and social services through direct services, advocacy, leadership and community development.

FinancialsMORE »

Fiscal Year July 01, 2017 to June 30, 2018
Projected Income $3,439,514.00
Projected Expense $3,415,514.00

ProgramsMORE »

  • Domestic Violence & Sexual Assault Services
  • Elder Services
  • Family Support Services
  • HIV/AIDS/STI Services
  • Immigrant Integration Services

Revenue vs. Expense ($000s)

Expense Breakdown 2017 (%)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Overview

Mission Statement

Our mission is to improve the lives of Portuguese-speaking individuals and families from Massachusetts and help them become contributing, active participants in American society while maintaining strong ethnic identity and a sense of community. MAPS works with and for the Brazilian, Cabo Verdean, Portuguese and other Portuguese-speaking communities to increase access and remove barriers to health, education and social services through direct services, advocacy, leadership and community development.

Background Statement

MAPS in its present form was founded in 1993 from the merger of the Somerville Portuguese Language League and the Cambridge Organization of Portuguese Americans, which had served Portuguese speakers separately since the early 1970s. MAPS provides an assortment of health and social services to individuals and families in need. The agency has 46 employees -- nearly all of whom are bilingual and bicultural Portuguese speakers -- and operates offices in Cambridge, Somerville, Brighton, Dorchester, Lowell and Framingham.

The agency served more than 15,500 clients in FY 2017. MAPS is committed to providing comprehensive, high-quality services to the community as well as advocacy and community development. Paulo Pinto, MPA, serves as Executive Director, bringing many years’ experience providing services to the community as well as developing and implementing programs and running the organization. He reports to a 15-person Board of Directors that represents the diversity of the service community.

Impact Statement

Achievements: In FY17, MAPS served more than 15,500 clients. Several key programs (Family Support Services, Domestic Violence & Sexual Assault (DV/SA) Services and Medical Case Management for individuals living with HIV/AIDS) experienced growth. MAPS accomplishments included: Testing more than 1,000 people for HIV/STI, 22 of whom were found to be HIV+ and now are receiving the care they need to stay healthy; Helping more than 500 people apply for U.S. Citizenship; Providing support to approximately 300 DV/SA victims and survivors; Serving more than 200 children at risk for abuse and neglect as well as more than 150 of their family members through Family Support Services, and more through other clinical programs such as Intimate Partner Abuse Education, and Driver Alcohol Education; Preventing isolation and promoting quality of life for more than 150 seniors through our Cambridge Senior Center; Hosting another hugely successful Awards Gala; Growing our MAPS Endowment to more than $400,000; and for the first time, having our budget surpass $4M in revenue support.

Strategic Goals: 2015-20 Strategic Plan Objectives include: Reaching $5 million in annual income and a $1 million Endowment; Exploring Strategic Alliances to expand services in new areas; Initiating an Education, Development, and Training Program; Continuing to strengthen the MAPS staff and Board to accomplish its objectives. In addition to moving towards its Strategic Plan's fund development, budget and service number goals, MAPS has already expanded DV/SA and HIV/STI services to Framingham; creating alliances with numerous other service providers; added to Senior Center staff and programming; continued building Community Senior Advocacy, Immigration and Career Services; added Family Support Services staff in the Lowell Office; and intensified fundraising, community and media outreach for new and under-supported programs, among other achievements.


Needs Statement

-Develop and expand services to meet the needs of Portuguese-speaking elders and provide additional support to keep clients living at home. Also, renovate Senior Center to become more comfortable/ effective space. $35,000.
 
-Expand Family Support Services Program to better serve needs of community members including offering mental health services. Also, serve more communities in eastern Massachusetts. $80,000.
 
-Increase hours of Immigrant Integration Services Case Workers to assist clients and resolve their daily life issues, including helping with citizenship applications, assistance with housing and employment searches, and more, $120,000.
 

-Start a Home Health Aide program to provide linguistically and culturally competent home-based services to Portuguese Speaking elders in order to help them stay in their own homes safer and longer. We have conducted an assessment with the help of a consultant. We now need to hire a part-time coordinator and recruit and train potential home health workers at different skill levels, so that we can begin to provide services. The program will be self-sustainable through insurance reimbursements and client fees. $60,000. 

-Increase our Endowment Fund to $1 Million by 2020, to build MAPS' self-sufficiency and support key underfunded programs. $55,000.
 
-Reach a $5 Million budget by 2020 

CEO Statement

Dear Friends,

As we look back at Fiscal Year 2017, we are proud of our many accomplishments and grateful for your generous support and friendship. With it, we were able to serve more than 15,500 community members, and our 2017 Awards Gala was our most successful to date, raising almost $180,000!

MAPS continually aims to rise above all challenges to serve our Portuguese-speaking communities. For more than four decades, MAPS has helped hundreds of thousands of clients lead healthier, safer, more productive and successful lives while maintaining their cultural pride.

Today, MAPS serves individuals and families from all over the Portuguese-speaking world--especially Brazil, Cabo Verde and Portugal--who live in eastern Massachusetts. Our six offices offer culturally and linguistically competent health and social services throughout greater Boston, Lowell and MetroWest.

Our staff has been busy assisting many clients with U.S. Citizenship applications, helping our seniors remain living at home, hosting Free Walk-in Clinics to test and assist high-risk community members for HIV and sexually transmitted infections (STIs). We are also proud to report that, thanks to increased funding, our Domestic Violence and Sexual Assault Program now has a team of seven advocates serving a large area of the state. Our program helps survivors live safely without fear.

Our experienced and knowledgeable staff continued to help Portuguese speakers and other immigrants get established and acclimated to the US through many other programs including Citizenship Classes, Immigrant Integration Services and much more.

As our community face growing challenges in our current political landscape, MAPS remains committed to meeting their changing needs. We will keep working daily to empower our immigrant communities, defend their dignity and guarantee their access to the information and assistance they need to lead healthy and successful lives.

Sincerely,

Paulo Pinto, MPA

Executive Director


Board Chair Statement


Geographic Area Served

In a specific U.S. city, cities, state(s) and/or region.
City of Boston- Citywide (Indiv. neighborhoods also listed)
METROWEST REGION, MA
GREATER BOSTON REGION, MA
NORTHEAST REGION, MA
MAPS serves the Greater Boston, Greater Lowell, and MetroWest areas of Massachusetts, although we also assist some clients from around New England and sometimes from other states and countries who are seeking linguistically and culturally competent health and human services for Portuguese speakers. Services and outreach are based out of MAPS' six offices in the heart of the Portuguese-speaking communities of Cambridge, Somerville, Brighton, Dorchester, Lowell and Framingham.

Organization Categories

  1. Human Services - Ethnic/Immigrant Services
  2. Public & Societal Benefit - Citizen Participation
  3. Diseases Disorders & Medical Disciplines - AIDS

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)

No

Programs

Domestic Violence & Sexual Assault Services

MAPS has served the Portuguese, Cabo Verdean, Portuguese and other Portuguese-speaking communities of the area since 1970, providing Domestic Violence Prevention and Services since 1996 and Sexual Assault Services since 2010. Our staff assists and supports victims/survivors and helps them deal with the emotional, physical and sexual abuse they have experienced. MAPS increases awareness and knowledge among Portuguese speakers and others about domestic violence and sexual assault. The DV & SA Services Program is the only one in the area with a full range of culturally and linguistically competent, client-centered, trauma-informed services to the target community including client outreach; safety planning; case management; guided referrals to health, legal and other services; counseling and interpretation; translation; advocacy; and, more recently, support groups for Brazilian, Cabo Verdean and Portuguese women. Our domestic violence services include assistance with restraining orders as well as assistance applying for U-Visas and VAWA visas—special types of visas for DV victims/survivors. Services are available throughout the MAPS service footprint area, in Greater Boston, Greater Lowell and MetroWest.
Budget  $669,181.00
Category  Human Services, General/Other Services for Specific Populations
Population Served Immigrant, Newcomers, Refugees Females Lesbian, Gays, Bisexuals, Transgendered
Program Short-Term Success 
To raise awareness in our communities about these issues so they understand what healthy and unhealthy relationships are, what services are available and where to go for help if they need it.  To help domestic violence and sexual assault victims and survivors to achieve safety, stability and violence-free lives, through trauma-informed, client-centered services. 
Program Long-Term Success 
To end domestic violence and sexual assault in our communities.
Program Success Monitored By 
-Program reports based on individual confidential client files and service statistics maintained by staff on the secure client database.
-Client satisfaction surveys.
-Program evaluations required by funding agencies
Examples of Program Success  It was 4:30 pm one day when our Domestic Violence Program Advocate received a call from a Brazilian woman who lived in Brighton. She had been beaten and sexually assaulted by her partner boyfriend after an argument. She was scared to death. The woman, who spoke no English, was on the street and had nowhere to go. The advocate, who was working that day at the Family Justice Center in Boston, one of MAPS’ major partners for Domestic Violence Prevention. She invited the woman to meet her there, and they went together to the Boston Police station to report the incident and seek assistance. With their help, the abusive boyfriend was located by 7:30 pm. He was arrested and later deported to Brazil. Meanwhile, the client was approved for a U-Visa, a special type of visa for domestic violence victims, and MAPS continued to help her deal with other issues in her life. In FY17, the program provided services and support to approximately 300 DV/SA victims and survivors.

Elder Services

Elder Services include the MAPS Cambridge Senior Center, and a part-time, pilot Community Senior Advocacy Program in Greater Boston as well as the Lowell area. Portuguese-speaking seniors depend on the Cambridge Senior Center for socialization and support in their daily lives. The Center is a lively place—keeping seniors busy with social, recreational and educational activities, providing vital information and helping their minds and bodies stay active. The Center is an essential link to other MAPS programs and other community service providers and helps seniors lead independent, healthier and happier lives. The Cambridge Senior Center, located in the MAPS Cambridge office at 1046 Cambridge Street, is open from Monday through Thursday. Daily lunches and light breakfasts on those days spare our elders the difficulty of having to cook throughout the week and guarantee that the seniors eat at least one nutritious and balanced meal a day. The Center provides comfort and support in a linguistically and culturally competent manner—MAPS' staff speak their native language, understand their culture, and advocate for them. The Senior Center preventing isolation and promoted quality of life for more than 150 seniors in FY 2017. Besides the Center, and accompanying case management through MAPS' Immigrant Integration Services Program, MAPS also has begun offering Senior Community Advocacy to educate Portuguese speakers about Assisted Living and other Long-Term Care/Housing alternatives. The part-time Advocate also helps seniors in Greater Boston and the Lowell area, as well as their family members, visit specific assisted living residences with which MAPS is partnering, to apply for space there if they so desire, and to act as a liaison/interpreter for residence staff to ensure that Portuguese-speaking' residents needs are being met.  

Budget  $102,179.00
Category  Human Services, General/Other Senior Services
Population Served Elderly and/or Disabled Immigrant, Newcomers, Refugees Poor,Economically Disadvantaged,Indigent
Program Short-Term Success 
*Participants in the Cambridge Senior Center programs receive healthy, nutritious and culturally appropriate lunches four days per week, enabling them to maintain good health
*Cambridge Senior Center clients participate in a variety of social and recreational activities that improve their outlook and reduce isolation and depression
*Elders served at the Senior Center and through the Immigrant Integration Services Programs in Cambridge (including additional clients from Somerville and other surrounding communties), Brighton, Dorchester, Lowell and Framingham have their questions answered and immediate needs met through counseling, case management, interpretation and translation services
*Seniors attend educational presentations that inform them about important consumer and health issues to enhance their lives
*Seniors and their families learn about Assisted Living and receive linguistically and culturally competent help to tour these and other long-term care residences, to decide whether they want to live there, to apply, and to receive a variety of support from MAPS if they move in
Program Long-Term Success 
Clients' health and outlook on life is improved, enhancing their ability to remain living at home--or in appropriate Assisted Living or other Long-term Care Residences--due to the services, socialization, care and support as well as information they receive through MAPS.
Program Success Monitored By 
The program's success is measured by the following tools:
*Program reports based on individual confidential client files and service statistics maintained by staff on the secure MAPS client database
*Client satisfaction surveys
*Program evaluations required by funding agencies
Examples of Program Success 

An isolated elderly couple--one nearly blind and both beset with chronic illnesses--did not want to ask for help. They were struggling to pay for medical care and still have enough money for food. Life was increasingly difficult.  A MAPS Lowell IIS Case Worker helped them obtain heating and grocery assistance as well as homemaker and nursing support. Through our efforts, they obtained health and drug coverage, and also a Life Line through Elder Services of the Merrimack Valley.  Life remained difficult due to their significant health problems, but they were no longer isolated. They felt safe, cared for, and connected to the community. Because of MAPS, many agencies supported them, and, as their situation changed, we helped them adjust. Our case worker says with satisfaction, "Now they are on their own, and MAPS will always be there to help them maintain a safe and independent lifestyle."


Family Support Services

Comprehensive support services to stabilize, strengthen and unify children and families referred to MAPS by the state Department of Children & Families (DCF) due to child abuse, neglect or other high risks. This program now also provides In Home Therapy services through MBHP.
Budget  $277,500.00
Category  Human Services, General/Other Family-Based Services
Population Served Immigrant, Newcomers, Refugees Families Children and Youth (0 - 19 years)
Program Short-Term Success 
As a result of this program, the client's immediate issues are resolved so that clients are stabilized and cases are closed.
Program Long-Term Success 
The MAPS Family Support Services aims to stop abuse and neglect of children and youth in the communities we serve and to provide support for families to learn the skills they need to raise healthy and safe children.
Program Success Monitored By 
The following tools are used to track success with the Family Support Program:
*Program reports are compiled based on individual confidential client files and service statistics. Client files and statistics recorded and maintained by staff on the secure client database
*Client satisfaction surveys
*Program evaluations required by funding agencies
Examples of Program Success 
This vital program provides culturally and linguistically competent Comprehensive Support and Stabilization Services to Brazilian, Cabo Verdean, Portuguese and other families in the Boston Region, Metro Region (Malden, Coastal, Framingham, Arlington and Cambridge) and Northeast Region (Lowell, Lynn, Haverhill, Cape Ann and Lawrence). This family-centered, home-based and community-focused program has provided wraparound services to children and families for nearly 30 years. Responding to needs that range from basic services to serious and life-threatening issues, the Family Support Services Program fills a niche that no other area provider can address. Our highly trained, bilingual/bicultural team of case workers and supervisors are always available to work with families in need, with DCF and with other agencies in the service network to help guide families in positive directions; to resolve their problems; and to ensure the safety and healthy development of their children. The In Home Therapy Program through MBHP and other insurance providers helps many families with MassHealth coverage in the Boston area and recently was authorized to operate out of the MAPS Lowell Office as well. In FY 2017, the Family Support Services Program as a whole served more than 200 children at risk for abuse and neglect, as well as more than 150 of their family members.

HIV/AIDS/STI Services

The program provides outreach, education, prevention, counseling, testing and referrals to HIV/AIDS/STI services, mainly helping Portuguese-speaking, high-risk minority men and their partners throughout eastern Massachusetts. MAPS also provides Medical Case Management for community members living with HIV/AIDS. MAPS has provided HIV/AIDS-related services to Portuguese-speaking eastern Massachusetts communities since 1988. Community health workers have received, and continue to attend, trainings on HIV/AIDS, STIs, counseling, testing, etc. Educators are also involved in community groups that strategize on how to reach high-risk populations and combat the spread of HIV/AIDS.     

Budget  $1,646,659.00
Category  Human Services, General/Other Services for Ethnic & Immigrant Groups
Population Served Immigrant, Newcomers, Refugees Lesbian, Gays, Bisexuals, Transgendered People/Families of People with HIV/AIDS
Program Short-Term Success 
-High-risk community members learn about HIV, STIs, safe sex and other risk reduction methods through community outreach and prevention activities
-Community members report utilizing the risk reduction methods that they learned
-Increasing numbers participate in HIV/STI screening and are referred to health care and other services they need to reduce risk of contracting/spreading HIV, as well as to maintain their own health
Program Long-Term Success 
MAPS' ideal goal is to stop the spread of HIV/AIDS and sexually transmitted infections in our communities. MAPS aims to motivate individuals to learn about HIV/AIDS/STI risks and receive screening to find out their status and get vaccinated, if necessary, to further prevention goals; change community norms, build positive social connections so that practicing safer sex is the acceptable norm; teach individuals harm reduction strategies, increase ability to identify and practice personal action plans for self efficacy, and provide supported referrals to related services. Medical Case Management services are growing for those living with HIV/AIDS.
Program Success Monitored By 
-Program reports based on individual confidential client files and service statistics maintained by staff, primarily on the MAPS secure database
-Client satisfaction surveys
-Community advisory group discussions
-Program evaluations required by funding agencies
Examples of Program Success  MAPS has provided HIV Prevention, Screening, Referrals, HIV/AIDS Medical Case Management and more in greater Boston since 1988. MAPS also previously subcontracted with agencies in Southeastern Massachusetts for many years to provide prevention & education services, as well as serving at-risk women and others in greater Lowell since 1999. In the Framingham/ Marlborough area, MAPS has provided prevention/education for Brazilian men for more than a decade and a half, and for some time also served Latino MSM with Spanish-speaking staff in that area. More recently, programming expanded to the area between Quincy and Brockton. Programs utilize bilingual/ bicultural and sometimes trilingual (Portuguese, English, Cabo Verdean Creole) staff and volunteers to inform the community about HIV/AIDS, STDs/STIs and related diseases; to connect high-risk community members to health screenings and care; and to provide important risk reduction education. In FY17 alone, the program tested more than 1,000 people for HIV/STI, 22 of whom were found to be HIV+ and now are receiving the care they need to stay healthy. More than 9,500 individuals received direct outreach or any type of HIV/STI service through the MAPS program that year.

Immigrant Integration Services

MAPS' Immigrant Integration Services Program offers services that improve Portuguese speakers' access to economic opportunity, housing, health care and social services. MAPS IIS clients commonly need help with a variety of daily life issues, including: job and affordable housing searches; landlord/tenant issues; information and referrals for social, legal and health services; applications for SNAP (food stamps), fuel and utility assistance, and other government entitlement programs; finding doctors, attorneys and other service providers who speak their language; immigration and naturalization assistance including completing U.S. Citizenship applications (more than 500 in FY17 alone); interpretation and translation; and referrals to ESOL and other educational programs to help clients become less reliant on MAPS services. MAPS has been especially focusing on increasing job/career services, starting with its two Boston offices, since 2015, and continued to be a regional leader in helping more and more immigrants achieve their dream of becoming U.S. Citizens!

Budget  $197,176.00
Category  Human Services, General/Other Services for Ethnic & Immigrant Groups
Population Served Immigrant, Newcomers, Refugees Poor,Economically Disadvantaged,Indigent Minorities
Program Short-Term Success 
Clients' immediate, critical basic daily life issues are resolved in a linguistically and culturally competent manner.
Program Long-Term Success 
Community members lives are stabilized and improved, and they are able to participate and contribute more fully in American society.
Program Success Monitored By  Program reports based on individual confidential client files and service statistics maintained by staff on the secure client database.
-Client satisfaction surveys
-Program evaluations required by funding agencies
Examples of Program Success 
Ana and Andre (not real names) were referred to MAPS by the Welcome Baby Program in Allston. Ana had given birth to a premature baby and only Andre was working because Ana had to quit her job to take care of her infant, who had health issues. One of our Case Workers helped them apply for public housing and other services and referred them to other community partner agencies. Later, they stopped by the MAPS' office again to apply for American citizenship. "They let me know that, thanks to our help getting them affordable housing, Ana was able to stay home and take care of her premature baby," the Case Worker said. Ana is currently working for the city where she and her family live, and Andre is self-employed. Now, they are ready to take the next step to become US citizens. IIS is a critical and highly utilized program, serving 4,347 individuals just in FY17.  

CEO/Executive Director/Board Comments

MAPS is delighted to be once again able to expand its HIV/STI Services as well as its Domestic Violence and Sexual Assault Services this year, allowing us to serve more individuals and offer a broader range of assistance thanks to additional funding from federal and other sources. In other programmatic news, MAPS has succeeded in the past two years in providing enhanced economic empowerment, professional development and financial self-sufficiency for our clients. We look to expanding employment, career and economic success programs, and cultivating new partnerships with organizations in the Greater Boston area.

While we're experiencing tremendous growth, we also see funding gaps in some areas of the organization, in particular, Elder Services. Efforts are underway in FY 2018 to find crucial funding to fill the gap and protect the program moving forward.

As in years past, we continue to challenge anti-immigrant sentiment and service challenges, and to go above and beyond to serve clients in crisis who need extra help. We keep moving forward, building on our success, and meeting the challenges that present themselves.

Management


CEO/Executive Director Mr. Paulo R. Pinto MPA
CEO Term Start Apr 2000
CEO Email [email protected]
CEO Experience

Paulo R. Pinto is the Executive Director of the Massachusetts Alliance of Portuguese Speakers (MAPS). He has served the Portuguese-speaking community throughout his 30-year career in the health and social service field. He began working at MAPS in January 1994, serving as Program Administrator for the agency’s Disease Prevention and Education Program until late 1995, when he was promoted to the position of Deputy Executive Director. He served as the agency’s second-in-command until 2000, when he was appointed Executive Director by the MAPS Board of Directors.

A native of Portugal who grew up in Mozambique, Mr. Pinto immigrated to the US in 1980. He holds a BA in Political Science with a minor in English from the University of Massachusetts at Dartmouth, and a Master’s Degree in Public Administration (MPA) from Suffolk University.

He received the Brazilian Times Community Service Awards in 2000, 2008 and 2012, and the Portuguese Heritage Award from the Massachusetts Portuguese American Legislative Caucus at the State House in 2010. He was also selected as a Finalist for the 2015 Nonprofit Excellence Award in Leadership by the Massachusetts Nonprofit Network.

A founder of the Massachusetts White Ribbon Day (WRD)–a statewide annual campaign promoted by Jane Doe Inc. that recruits men to step up and speak out against violence against women–Mr. Pinto was named a Co-Chair of the 2012 WRD Campaign.

During Mr. Pinto’s tenure as Executive Director of MAPS, the organization has greatly expanded services and received many distinguished awards for its leadership and capacity to address the needs of the community.

He is a member of the Governor’s Council to Address Domestic Violence and Sexual Assault, the Massachusetts Attorney General’s Advisory Council on New Americans, the Jane Doe Inc. Board of Directors, and the Community Health Advisory Council of Cambridge Health Alliance. He is also a Notary Public for the Commonwealth of Massachusetts.

Co-CEO --
Co-CEO Term Start --
Co-CEO Email --
Co-CEO Experience --

Former CEOs and Terms

Name Start End
Mr. Victor Do Couto MMHS July 2003 Apr 2000

Senior Staff

Name Title Experience/Biography
Mr. Peter Fernandes MBA Director of Finances & Operations --
Ms. Dulce Ferreira MA Director of Domestic Violence & Sexual Assault Services, and Immigrant Integration Services --
Ms. Lois Josimovich Director of Development & Communications --
Ms. Beatriz Carvalho Maimone LICSW Director of Clinical & Support Services --
Ms. Milena Mello MS Director of Disease Prevention & Screening Programs --
Mr. Alirio Pereira MA Director of Immigrant & Elder Services --

Awards

Award Awarding Organization Year
Access to Justice Awards for staff MA Office for Victim Assistance 2017
-- Project Citizenship 2015
IMPACT Award Safe Havens 2015
Joseph D. Brenner Award for staff Community Legal Svcs. and Counseling Center-CLSACC 2015
Official Recognition & Medal for Dorchester Office Government of Cabo Verde 2015
Outstanding Org. Leadership Award PALCUS-Portuguese-American Leadership Council of U.S. 2015
Portuguese Heritage Award for Paulo Pinto MA Portuguese-American Legislative Caucus 2010
-- Brazilian Press Awards 2009
Excellence in provision of human services designation Catalog for Philanthropy of Massachusetts 2006

Affiliations

Affiliation Year
Massachusetts Council of Human Service Providers 2017
Massachusetts Nonprofit Network 2017
Member of state association of nonprofits? Yes
Name of state association Massachusetts Nonprofit Network

External Assessments and Accreditations

External Assessment or Accreditation Year
Board of Immigration Appeals - Accreditation 2015

Collaborations

MAPS collaborates with a variety of other service providers, government agencies, funders and other organizations to serve the community better.  These include social service agencies, hospitals, health and mental health clinics, churches, schools, state and local government agencies and many other entities. Currently staff participate in more than 50 different coalitions, collaborations and other groups that meet regularly to address different community and program issues. Just a few include the Massachusetts Immigrant & Refugee Advocacy Coalition, the Jane Doe Inc. statewide coalition as well as local DV task forces, the Massachusetts HIV/STI planning group, CVC UNIDO, the Massachusetts Nonprofit Network, and the Department of Children & Families Providers Meetings.     

CEO/Executive Director/Board Comments

MAPS is a long-time member of the Massachusetts Nonprofit Network, and the Jane Doe Inc. the Massachusetts Coalition Against Sexual Assault and Domestic Violence, and other statewide and community alliances and task forces. MAPS also is part of the Massachusetts Immigrant & Refugee Advocacy Coalition, Cambridge Nonprofit Coalition, Greater Lowell Health Alliance,  Boston Alliance for Community Health's North Dorchester Coalition and several of the state's Community Health Network Areas, among other key organizations. MAPS led the 2010 US Census's MA Portuguese-Speaking Complete Count Committee.

The agency's work, and many of its staff and volunteers, have been recognized with numerous honors from organizations such as the Brazilian Press Awards, Safe Havens Interfaith Partnership Against Domestic Violence, the Portuguese American Leadership Council of the United States, Massachusetts Portuguese American Legislative Caucus, Cambridge Health Alliance, and many more.

Foundation Comments

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Staff Information

Number of Full Time Staff 33
Number of Part Time Staff 13
Number of Volunteers 21
Number of Contract Staff 0
Staff Retention Rate % 95%

Staff Demographics

Ethnicity African American/Black: 8
Asian American/Pacific Islander: 1
Caucasian: 10
Hispanic/Latino: 1
Native American/American Indian: 0
Other: 26
Other (if specified): Multiracial/ethnicity
Gender Female: 25
Male: 11
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? Yes
Organization has Strategic Plan? Yes
Years Strategic Plan Considers 5
Management Succession Plan Under Development
Business Continuity of Operations Plan Yes
Organization Policies And Procedures Yes
Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes
State Charitable Solicitations Permit Yes
State Registration Yes

Risk Management Provisions

Professional Liability
Disability Insurance
Life Insurance
Workers Compensation and Employers' Liability
Directors and Officers Policy

Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually

Governance


Board Chair Ms. Paula Coutinho LICSW
Board Chair Company Affiliation Rhode Island College
Board Chair Term Nov 2015 - Nov 2018
Board Co-Chair --
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Ms. Claire Andrade-Watkins Ph.D Emerson College, Professor Voting
Ms. Elizabeth Chaves MIRA Coalition Voting
Ms. Paula Coutinho LICSW Cambridge Health Alliance Voting
Ms. Patricia de Oliveira Centro Latino Voting
Mr. Raymond Estrella MBA Bluefin Robotics Voting
Ms. Mary Ann Lomba MBA No Affiliation Voting
Mr. Antonio Massa Viana Esq. Massa Viana Immigration and Nationality Law Voting
Mrs. Carmen Pacheco Medeiros M.Ed. No Affiliation-Retired Voting
Ms. Susan Pacheco Cambridge Council on Aging Voting
Mr. Stephen Pereira M.Ed. Arlington Public Schools Voting
Ms. Jennifer Kate Santos Esq. Vertex Pharmaceuticals Voting
Mr. Filipe Zamborlini SEIU Local 615 Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 0
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): 3 Brazilian, 5 Portuguese, 1 Cabo-Verdean-Portuguese, 3 Cabo Verdean
Gender Female: 8
Male: 4
Not Specified 0

Board Information

Board Term Lengths 3
Board Term Limits --
Board Meeting Attendance % 91%
Written Board Selection Criteria Yes
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions 50%
Constituency Includes Client Representation Yes

Standing Committees

  • --
  • Board Governance
  • By-laws
  • Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
  • Executive
  • Finance
  • Human Resources / Personnel
  • Special Events (Golf Tournament, Walk / Run, Silent Auction, Dinner / Gala)
  • Strategic Planning / Strategic Direction

CEO/Executive Director/Board Comments

--

Foundation Comments

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Financials


Revenue vs. Expense ($000s)

Expense Breakdown 2017 (%)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Fiscal Year July 01, 2017 to June 30, 2018
Projected Income $3,439,514.00
Projected Expense $3,415,514.00
Form 990s

2017 990

2016 990

2015 990

2014 990

2013 990

2012 990

2011 990

2010 990

2009 990

Audit Documents

2017 MAPS Audit

2016 MAPS Audit

2015 MAPS Audit

2014 MAPS Audit

2013 MAPS Audit

2012 MAPS Audit

2011 MAPS Audit

2010 MAPS Audit

2009 MAPS Audit

IRS Letter of Exemption

IRS Letter of Determination

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2017 2016 2015
Total Revenue $4,062,280 $3,927,687 $3,360,876
Total Expenses $3,990,747 $3,719,930 $3,217,433

Prior Three Years Revenue Sources

Fiscal Year 2017 2016 2015
Foundation and
Corporation Contributions
$183,043 $248,474 $214,788
Government Contributions $3,366,696 $3,154,311 $2,716,803
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified $3,366,696 $3,154,311 $2,716,803
Individual Contributions $36,685 $46,025 $18,350
Indirect Public Support $28,161 $28,820 $38,950
Earned Revenue $147,355 $215,163 $171,318
Investment Income, Net of Losses $46,745 $2,798 $8,381
Membership Dues $4,890 $3,374 $2,618
Special Events $174,894 $162,780 $133,425
Revenue In-Kind $73,811 $65,942 $56,243
Other -- -- --

Prior Three Years Expense Allocations

Fiscal Year 2017 2016 2015
Program Expense $3,103,068 $2,891,027 $2,464,640
Administration Expense $797,494 $775,156 $682,121
Fundraising Expense $90,185 $53,747 $70,672
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 1.02 1.06 1.04
Program Expense/Total Expenses 78% 78% 77%
Fundraising Expense/Contributed Revenue 2% 1% 2%

Prior Three Years Assets and Liabilities

Fiscal Year 2017 2016 2015
Total Assets $2,209,466 $2,183,029 $1,774,757
Current Assets $2,030,799 $2,025,346 $1,595,489
Long-Term Liabilities $291,702 $305,637 $312,070
Current Liabilities $372,126 $403,287 $196,339
Total Net Assets $1,545,638 $1,474,105 $1,266,348

Prior Three Years Top Three Funding Sources

Fiscal Year 2017 2016 2015
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value $415,727.00
Spending Policy Income plus capital appreciation
Percentage(If selected) --
Credit Line Yes
Reserve Fund Yes
How many months does reserve cover? 3.00

Capital Campaign

Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? No

Short Term Solvency

Fiscal Year 2017 2016 2015
Current Ratio: Current Assets/Current Liabilities 5.46 5.02 8.13

Long Term Solvency

Fiscal Year 2017 2016 2015
Long-term Liabilities/Total Assets 13% 14% 18%

CEO/Executive Director/Board Comments

We are very pleased to report that Fiscal Year 2017 brought MAPS tremendous growth and service enhancement in many areas. The MAPS’ Endowment has surpassed $400,000 and our goal is to reach $450,000 in FY 2017 so the agency can be self-sufficient while supporting our critical programs. Our successes are a tribute to the hard work of our staff and Board of Directors, and to the amazing support of the MAPS community, members, donors, and funders who make our work possible every day.

MAPS ended FY 2017 in a solid fiscal position; however, the agency remains in urgent need of more funding for several key programs such as Immigrant Integration Services, Family Support Services (for services that are not fully covered by our current contracts and grants) and for our well-attended Cambridge Senior Center. A current funding gap will affect the Senior Center and Elder Services at MAPS in FY18. That said, through the Endowment, the Annual Holiday Appeal, the annual Awards Gala and the continued support of our donors and funders, we are working to raise many more dollars to continue supporting all the critical programs MAPS provides throughout Greater Boston, Lowell and MetroWest.

Foundation Comments

Financial summary data in the charts and graphs above is per the organization's audited financials.

Impact

The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.


1. What is your organization aiming to accomplish?

MAPS helps Portuguese-speaking immigrants overcome linguistic, cultural and financial obstacles in order to improve our clients' access to economic opportunity, housing, health care and social services. MAPS is the only organization in the area that breaks down barriers for Portuguese speakers by providing a range of linguistically and culturally competent health and social services. All services provided help clients get closer to achieving self-sufficiency. MAPS services aim to build healthy lives and successful communities for our Brazilian, Cabo Verdean, Portuguese and other constituents. The most recent 2015 5-year Strategic Plan resulted in key goals and objectives to achieve, including some larger dreams:                                                                                                           

2020 Organization Objectives:
-$5.0 million in annual income
-$1.0 million Endowment
-Explore Strategic Alliances to expand services in new areas
-Initiate Education, Development, and Training Program

2020 Program Objectives:
-Immigrant Integration: Develop job services including adding a Career Center; add In-House Legal Staff; bring back ESOL classes, and grow capacity;
-HIV / AIDS Prevention: 1,000 people tested / year; more comprehensive services; expand to Lowell & Framingham and add more girls'/women's services
-Domestic Violence / Sexual Assault: Expand to Framingham; more comprehensive services; more prevention and outreach
-Family Support Service: More clients and families served; expand geographically and programmatically; explore offering mental health services
-Elder Services / Senior Center: Expand to other services / locations; create rotating staff for on-site services; work to support elders more at home; build community advocacy around assisted living/long-term care; and improve/expand the MAPS Cambridge Senior Center.                                                                                                                                  -MAPS also made plans to strategically build its management/leadership team and Board of Directors; to augment its communications plan; to grow its fundraising and development capacity as well as its volunteer base; to add more revenue streams and develop the agency's donor base; and to increase staff hours and diversify programs in several offices.


2. What are your strategies for making this happen?

MAPS' leadership involves all staff, Board members and volunteers in developing and implementing Strategic Planning goals. Community members, clients and other stakeholders are also included through surveys and discussions, to help the MAPS team create a clear vision for the future that meets changing community needs, and sets milestones to achieve that vision. Agency and program goals and objectives are part of a continuous, evolving discussion within each program staff group, the Management Team, and the Board of Directors.

 
Milestones set and achieved, problems encountered, solutions developed and changes made are all included in monthly, quarterly and annual program and agency reports; as well as in annual check-in meetings between the management/ administrative team and the Board of Directors. Top results and issues are shared publicly at MAPS' Annual Meeting in October, the annual Awards Gala fundraiser, and through MAPS' many information and outreach tools. There are also many organizational systems and practices in place which support all Strategic Plans, goals and objectives. MAPS programs are delivered by well-trained, professional and caring Portuguese-speaking staff from within the service communities, who understand the clients' cultures and speak their languages.
 
MAPS provides advocacy, leadership, health and social services to clients, and capacity building assistance to other service providers. To attract potential clients who need assistance, MAPS distributes press releases, emails, newsletters, brochures and flyers in both English and Portuguese. We also post key information on social media as well as the MAPS website.  MAPS continues to seek additional sources of funding both for general operating and program support for all of its programs, including foundations, corporate support, individual donations, fundraising events, government funding and other resources such as fees.
 
Our Endowment, which eventually will support all MAPS programs, has raised more than $400,000 to-date; and the highly successful MAPS Annual Awards Gala, held each April, raises more than $150,000 per year. MAPS continues to work towards researching and developing our services for our elderly clients. Our goal of increasing necessary services, such as senior home care, long-term care housing and advocacy, receives strong support from MAPS staff, Board of Directors, community members and some key funders.
 
We increasingly find that more and more seniors rely on our assistance because their families are not able to accommodate their growing needs. 
 
In Fiscal Year 2016, MAPS introduced two new, highly secure databases, one for donor/fundraising and one to track client demographics, services and progress. They support funding proposals, reporting, communicating with all constituents, and operating more efficiently.

3. What are your organization’s capabilities for doing this?

MAPS is a vibrant, financially healthy organization that has built a menu of successful, award-winning, client-centered, trusted programs since its founding nearly 50 years ago - with confidentiality, dedication and transparency at the core.

MAPS' staff, Board and volunteers are nearly all bilingual or multilingual, culturally competent members of the communities we serve, with excellent understanding, experience and professional backgrounds to undertake this work. They engage in continuous training to help them learn and improve their skills and knowledge base. These groups also have worked together with other key MAPS stakeholders continuously over the past five decades to assess and meet changing community needs.
 
Our extensive network of other service providers, business supporters, clubs, churches and ethnic media also helps tremendously in resolving issues that clients have, and informing community members about important issues and where to get help.
 
MAPS is a fiscally secure and growing organization with a variety of funding sources and a history of adapting to changing community needs, resources and other challenges. We have a long track record of successfully planning and implementing hundreds of different projects and programs, through government contracts as well as foundation and corporate grants, and community fundraising.

4. How will your organization know if you are making progress?

MAPS programs all have their own sets of goals, objectives and measurement process. Some programs use pre- and post- educational tests, such as in the HIV and substance abuse related programs, to measure what was learned and check on the achievement of hoped-for behavioral changes. Others programs use participant surveys for qualitative evaluation, and some require evaluation by outside consultants or by review teams from the target community involved. All staff members assisting clients complete monthly, quarterly and/or annual activity and evaluation reports to the funding agencies, depending what is required.

MAPS began using a new agency-wide client database on July 1, 2015, which increases agency capacity, helps maintain client files and provides reliable, measurable results for all programs. It enables MAPS to work more effectively and efficiently. The new database allows MAPS measure outcomes quicker and easier; thus allowing staff to concentrate on clients, rather than administrative tasks and duplicated efforts. It also helps with our collaborative efforts, the creation of customized and standard reports, and follow-up client efforts. Staff can spend more time assisting individuals, families and our communities rather than spending time writing information by hand in client folders. Our consultant has designed the database to collect unique and relevant data that MAPS needs and is required by funders. The number of clients receiving services, information and any assistance will be tracked and reported. Staff track and record outreach activities and attendance numbers.

Staff members enter client data directly into the MAPS Client Database. Electronic client files include information on all specific services rendered and lists any follow-up that is needed and completed. Each client record contains biographical information and client profiles. Observable measures include referral statistics and follow-up interviews. Referrals including those made to other MAPS programs, external and/or partnering service providers, employers and housing owners are tracked and follow-up occurs. Repeat clients are questioned regarding resolution of previous issues, and answers are noted in their case files. Staff follows up with clients who are referred to other programs within the agency and follow-up interviews with clients are conducted. When clients are referred to confidential services within the agency, they sign release forms allowing the staff of the other programs to discuss client progress with the referring program staff.

Feedback is also gathered through the MAPS’ Client Satisfaction Survey (available in every office and online) and discussions with staff members. Progress towards goals are discussed in one-on-one staff meetings, group program meetings and at the management/ administration meetings. Feedback from management, program directors and staff are all taken into account and respected. Staff are constantly implementing new strategies to serve clients more effectively and efficiently. The MAPS staff, Board and volunteers, in conjunction with participating community leaders and partnering organizations, work together to serve the community and achieve our goals.

 


5. What have and haven’t you accomplished so far?

In FY17, MAPS served more than 15,500 clients. Key programs and services (Family Support Services, Domestic Violence & Sexual Assault (DV/SA) Services and Medical Case Management for individuals living with HIV/AIDS) experienced growth.

MAPS accomplishments included:  
- Testing more than 1,000 people for HIV/STI, 22 of whom were found to be HIV+ and now are receiving care to stay healthy; and providing direct HIV/STI services and outreach in all categories to 9,552 high-risk community members;  
- Helping more than 500 people apply for U.S. Citizenship;  
- Providing support to approximately 300 DV/SA victims and survivors;  
- Serving more than 200 children at risk for abuse and neglect as well as more than 150 of their family members through Family Support Services;  
- Preventing isolation and promoting quality of life for more than 150 seniors through our Cambridge Senior Center;  
- Hosting another hugely successful Awards Gala; 
- Growing MAPS' Endowment to more than $400,000; and  
- For the first time, seeing the organizational budget surpass $4M in revenues. 
 
Aside from those achievements, MAPS has also met many other Strategic Plan goals for 2020 already, including:
 - Expanding DV/SA and HIV/STI services to Framingham;
- Creating strategic alliances with numerous other service providers over the past two years;
- Growing Senior Center, Senior Advocacy, Immigration and Career Services;
- Adding Family Support Service capacity in the Lowell Office; and
- Building fiscal, fundraising, administrative and Board structures and procedures. 

MAPS' Immigrant Integration Services' growing employment services component has proven to be fundamental in providing economic empowerment, professional development, and financial self-sufficiency. By offering a link to employment and career advancement opportunities, we have been able to help many of our community members achieve a more stable and promising future. Moreover, MAPS has continued to help Portuguese speakers and other immigrants get established and acclimatized to the U.S. through many other services, including Citizenship Assistance, referrals to ESOL and other educational courses, and more. We are also proud to report that, thanks to increased funding, our Domestic Violence and Sexual Assault Program now has a team of seven advocates serving a large area of the state.

One challenge was presented by recent budget cuts to our Elder Services due to changing funder priorities. We stand committed to protecting the future of our Senior Center, and are very grateful to be able to rely on the support and leadership of our community to close this funding gap in FY 2018. Our Senior Center continues to provide social, educational, recreational activities for low-income, Portuguese-speaking elders. Clients were connected to essential services, allowing them to remain living at home independently.