Share |
Organization DBA --
Former Names Somerville Portuguese American League (1972)
Cambridge Organization of Portuguese Americans (1970)
Organization received a competitive grant from the Boston Foundation in the past five years No

Summary

Mission StatementMORE »

Our mission is to improve the lives of Portuguese-speaking individuals and families from Massachusetts and help them become contributing, active participants in American society while maintaining strong ethnic identity and a sense of community. MAPS works with and for the Brazilian, Cabo Verdean, Portuguese and other Portuguese-speaking communities to increase access and remove barriers to health, education and social services through direct services, advocacy, leadership and community development.

Mission Statement

Our mission is to improve the lives of Portuguese-speaking individuals and families from Massachusetts and help them become contributing, active participants in American society while maintaining strong ethnic identity and a sense of community. MAPS works with and for the Brazilian, Cabo Verdean, Portuguese and other Portuguese-speaking communities to increase access and remove barriers to health, education and social services through direct services, advocacy, leadership and community development.

FinancialsMORE »

Fiscal Year July 01, 2015 to June 30, 2016
Projected Income $3,878,087.00
Projected Expense $3,838,087.00

ProgramsMORE »

  • Cambridge Senior Center
  • Domestic Violence & Sexual Assault Services
  • Family Support Services
  • HIV/AIDS/STI Prevention & Screening Services
  • Immigrant Integration Services

Revenue vs. Expense ($000s)

Expense Breakdown 2015 (%)

Expense Breakdown 2014 (%)

Expense Breakdown 2013 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Overview

Mission Statement

Our mission is to improve the lives of Portuguese-speaking individuals and families from Massachusetts and help them become contributing, active participants in American society while maintaining strong ethnic identity and a sense of community. MAPS works with and for the Brazilian, Cabo Verdean, Portuguese and other Portuguese-speaking communities to increase access and remove barriers to health, education and social services through direct services, advocacy, leadership and community development.

Background Statement

MAPS in its present form was founded in 1993 from the merger of the Somerville Portuguese Language League and the Cambridge Organization of Portuguese Americans, which had served Portuguese speakers separately since the early 1970s. MAPS provides an assortment of health and social services to individuals and families in need. The agency has 36 employees -- nearly all of whom are bilingual and bicultural Portuguese speakers -- and operates offices in Cambridge, Somerville, Brighton, Dorchester, Lowell and Framingham.

The agency served more than 14,350 clients in FY 2015. MAPS is committed to providing comprehensive, high-quality services to the community as well as advocacy and community development. Paulo Pinto, MPA, serves as Executive Director, bringing many years’ experience providing services to the community as well as developing and implementing programs and running the organization. He reports to a 15-person Board of Directors that represents the diversity of the service community.

Impact Statement

 

Achievements: In FY15, MAPS served 6,584 clients directly and 7,946 more with outreach. Key programs expanded and MAPS moved forward on projects to help assess service needs and track and report service data. Accomplishments included: Serving 43% more In Home Therapy Program clients, 14% more with HIV/STI Prevention & Screening, and 33% more with Citizenship Assistance, compared with FY14; Successfully applying for new and expanded funding from the CDC, MOVA and other sources that will allow MAPS to expand HIV/STI and Domestic Violence/Sexual Assault services; Obtaining recognition/accreditation from the Bureau of Immigration Appeals, enabling more citizenship services and reimbursement at a higher rate; Completing a Senior Living Needs Assessment/Feasibility Study, creating a 5-year Strategic Plan, and installing a new Client Database; Planning a major media campaign and a new MAPS Portuguese-language cable TV show for SCAT, to increase public awareness and use of MAPS services.

Strategic Goals: Provide more comprehensive client services by developing stronger information and referral services across all programs and across 6 offices. Strengthen outreach efforts to recently arrived immigrants and focus on primary prevention services rather than intervention. Strengthen the integration of Domestic Violence & Sexual Assault Services with Family Support Services to provide more comprehensive support to families and children. Advocate with other providers to increase access to culturally appropriate mental health and substance abuse services for Portuguese speakers. Strengthen programming for elders as well as exploring our capacity to create a home health aide services program. Strengthen citizenship and civic engagement programs and initiatives. Set aggressive fundraising targets and raise funds to support attainment of our strategic goals. Further strengthen the Board of Directors to provide strong leadership that will enable MAPS to achieve its strategic goals.


Needs Statement

-Develop and expand services to meet the needs of Portuguese-speaking elders and provide additional support to keep clients living at home. Also, renovate Senior Center to become more comfortable/ effective space. $35,000.
 
-Expand Family Support Services Program to better serve needs of community members including offering mental health services. Also,  serve more towns in eastern Massachusetts. $80,000.
 
-Increase hours of Immigrant Integration Services Case Workers to assist clients and resolve their daily life issues, including helping with citizenship applications, assistance with housing and employment searches, and more, $120,000.

-Start a Home Health Aide program to provide linguistically and culturally competent home-based services to Portuguese Speaking elders in order to help them stay in their own homes safer and longer. We have conducted an assessment with the help of a consultant. We now need to hire a part-time coordinator and recruit and train potential home health workers at different skill levels, so that we can begin to provide services. The program will be self-sustainable through insurance reimbursements and client fees. $60,000.

-Increase our Endowment Fund to $500,000, to build MAPS' self-sufficiency and support key underfunded programs. $55,000.

CEO Statement

Dear Friends,

Fiscal Year 2015 was a year of growth and opportunity for MAPS and the agency is in an excellent place both financially and programmatically. Overcoming barriers is what we do best. MAPS continually aims to rise above all challenges to serve our Portuguese-speaking communities. For more than four decades, MAPS has helped hundreds of thousands of clients lead healthier, safer, more productive and successful lives while maintaining their cultural pride.

Today, MAPS serves individuals and families from all over the Portuguese-speaking world--especially Brazil, Cabo Verde and Portugal--who live in eastern Massachusetts. Our six offices offer culturally and linguistically competent health and social services throughout greater Boston, Lowell and MetroWest.

Our staff has been busy assisting many clients with US citizenship applications, helping our seniors remain living at home, hosting Free Walk-in Clinics to test and assist high-risk community members for HIV and sexually transmitted infections (STIs). Our recently expanded Domestic Violence (DV) & Sexual Assault (SA) Services Program served almost 1,900 clients, with state, federal and private funding this past fiscal year. MAPS DV & SA Program is the only one in the eastern Massachusetts area with a full range of culturally and linguistically competent services to Portuguese-speaking victims of abuse. Our program helps survivors live safely without fear.

Our experienced and knowledgeable staff continued to help Portuguese speakers and other immigrants get established and acclimated to the US through many other programs including Citizenship Classes, Immigrant Integration Services and much more.

We would like to pay tribute to our partners: the many funders, organizations, community leaders, elected and appointed officials, and media representatives who support and work with us. MAPS promotes and maintains dialogue in the community to build one truly united community with members who are strong, vibrant, flourishing and civically engaged!

Sincerely,

Paulo Pinto, MPA

Executive Director


Board Chair Statement


Geographic Area Served

In a specific U.S. city, cities, state(s) and/or region.
Greater Boston, Greater Lowell, and MetroWest areas of Massachusetts

Organization Categories

  1. Human Services - Ethnic/Immigrant Services
  2. Public & Societal Benefit - Citizen Participation
  3. -

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)

No

Programs

Cambridge Senior Center

Portuguese-speaking seniors depend on the Cambridge Senior Center for socialization and support in their daily lives. The Center is a lively place—keeping seniors busy with social, recreational and educational activities, providing vital information and helping their minds and bodies stay active. The Center is an essential link to other MAPS programs and other community service providers, and helps seniors lead independent, healthier and happier lives.  The Cambridge Senior Center, located in the MAPS Cambridge office at 1046 Cambridge Street, is open from Monday through Thursday. Daily lunches and light breakfasts on those days spare our elders the difficulty of having to cook throughout the week and guarantee that the seniors eat at least one nutritious and balanced meal a day. The Center provides comfort and support in a linguistically and culturally competent manner—MAPS' staff speak their native language, understand their culture, and advocate for them.

 

Budget  $102,179.00
Category  Human Services, General/Other
Population Served Elderly and/or Disabled Immigrant, Newcomers, Refugees Poor,Economically Disadvantaged,Indigent
Program Short-Term Success 
*Participants in the Cambridge Senior Center programs receive healthy, nutritious and culturally appropriate lunches four days per week, enabling them to maintain good health
*Cambridge Senior Center clients participate in a variety of social and recreational activities that improve their outlook and reduce isolation and depression
*Elders served at the Senior Center and through the Immigrant Integration Services Programs in Cambridge (including additional clients from Somerville and other surrounding communties), Brighton, Dorchester, Lowell and Framingham have their questions answered and immediate needs met through counseling, case management, interpretation and translation services
*Seniors attend educational presentations that inform them about important consumer and health issues to enhance their lives
Program Long-Term Success 
Clients' health and outlook on life is improved, enhancing their ability to remain living at home due to the services, socialization, care and support as well as information they receive through MAPS.
Program Success Monitored By 
The program's success is measured by the following tools:
*Program reports based on individual confidential client files and service statistics maintained by staff
*Client satisfaction surveys
*Program evaluations required by funding agencies
Examples of Program Success 

An isolated elderly couple--one nearly blind and both beset with chronic illnesses--did not want to ask for help. They were struggling to pay for medical care and still have enough money for food. Life was increasingly difficult.  A MAPS Lowell IIS Case Worker helped them obtain heating and grocery assistance as well as homemaker and nursing support. Through our efforts, they obtained health and drug coverage, and also a Life Line through Elder Services of the Merrimack Valley.  Life remained difficult due to their significant health problems, but they were no longer isolated. They felt safe, cared for, and connected to the community. Because of MAPS, many agencies supported them, and, as their situation changed, we  helped them adjust. Our case worker says with satisfaction, "Now they are on their own, and MAPS will always be there to help them maintain a safe and independent lifestyle."


Domestic Violence & Sexual Assault Services

MAPS has served the Portuguese- and Cabo Verdean Creole-speaking communities of the area since 1970, providing Domestic Violence Prevention and Services since 1996 and Sexual Assault Services since 2010. Our staff assists and supports victims/survivors and helps them deal with the emotional, physical and sexual abuse they have experienced. MAPS increases awareness and knowledge among Portuguese speakers and others about domestic violence and sexual assault. The DV & SA Services Program is the only one in the area with a full range of culturally and linguistically competent services to the target community including client outreach; safety planning; case management; guided referrals to health, legal and other services; counseling and interpretation; translation; advocacy; and, more recently, support groups for Brazilian, Cabo Verdean and Portuguese women who live in Boston, Somerville, Cambridge, Lowell and surrounding areas. Our domestic violence services include assistance with restraining orders as well as assistance applying for U-Visas and VAWA visas—special types of visas for DV victims/survivors.
Budget  $221,211.00
Category  Human Services, General/Other
Population Served Immigrant, Newcomers, Refugees Females
Program Short-Term Success 
To raise awareness in our communities about these issues so they understand what healthy and unhealthy relationships are, what services are available and where to go for help if they need it.  To help domestic violence and sexual assault victims and survivors to achieve safety, stable and violence-free lives.
Program Long-Term Success 
To end domestic violence and sexual assault in our communities.
Program Success Monitored By 
-Program reports based on individual confidential client files and service statistics maintained by staff.
-Client satisfaction surveys.
-Program evaluations required by funding agencies
Examples of Program Success  It was 4:30 pm one day when our Domestic Violence Program Advocate received a call from a Brazilian woman who lived in Brighton. She had been beaten and sexually assaulted by her partner boyfriend after an argument. She was scared to death. The woman, who spoke no English, was on the street and had nowhere to go. The advocate, who was working that day at the Family Justice Center in Boston, one of MAPS’ major partners for Domestic Violence Prevention. She invited the woman to meet her there, and they went together to the Boston Police station to report the incident and seek assistance. With their help, the abusive boyfriend was located by 7:30 pm. He was arrested and later deported to Brazil. Meanwhile, the client was approved for a U-Visa, a special type of visa for domestic violence victims, and MAPS continued to help her deal with other issues in her life.

Family Support Services

Comprehensive support services to stabilize, strengthen and unify children and families referred to MAPS by the state Department of Children & Families (DCF) due to child abuse, neglect or other high risks. This program now also provides In Home Therapy services through MBHP.
Budget  $227,460.00
Category  Human Services, General/Other Family-Based Services
Population Served Immigrant, Newcomers, Refugees Families Children and Youth (0 - 19 years)
Program Short-Term Success 
As a result of this program, the client's immediate issues are resolved so that clients are stabilized and cases are closed.
Program Long-Term Success 
The MAPS Family Support Services aims to stop abuse and neglect of children and youth in the communities we serve, and to provide support for families to learn the skills they need to raise healthy and safe children.
Program Success Monitored By 
The following tools are used to track success with the Family Support Program:
*Program reports are compiled based on individual confidential client files and service statistics. Client files and statistics recorded and maintained by staff
*Client satisfaction surveys
*Program evaluations required by funding agencies
Examples of Program Success 
This vital program provides culturally and linguistically competent Comprehensive Support and Stabilization Services to Brazilian, Cape Verdean, Portuguese and other families in the Boston Region, Metro Region (Malden, Coastal, Framingham, Arlington and Cambridge) and Northeast Region (Lowell, Lynn, Haverhill, Cape Ann and Lawrence). This family-centered, home-based and community-focused program has provided wraparound services to children and families for more than 20 years. Responding to needs that range from basic services to serious and life-threatening issues, the Family Support Services Program fills a niche that no other area provider can address. Our highly trained, bilingual/bicultural team of case workers and supervisors are always available to work with families in need, with DCF and with other agencies in the service network to help guide families in positive directions; to resolve their problems; and to ensure the safety and healthy development of their children. The In Home Therapy Program through MBHP helps many families in the Boston area and is expanding to other regions.

HIV/AIDS/STI Prevention & Screening Services

The program provides outreach, education, prevention, counseling, testing and referrals to HIV/AIDS/STI services, mainly helping Portuguese-speaking, high-risk minority men and their partners throughout eastern Massachusetts, as well as some Spanish-speaking men. MAPS has provided HIV/AIDS-related services to Portuguese-speaking eastern Massachusetts communities since 1988. Community health workers have received, and continue to attend, trainings on HIV/AIDS, STIs, counseling, testing, etc. Educators are also involved in community groups that strategize on how to reach high-risk populations and combat the spread of HIV/AIDS.     

Budget  $985,824.00
Category  Human Services, General/Other Services for Ethnic & Immigrant Groups
Population Served Immigrant, Newcomers, Refugees Lesbian, Gays, Bisexuals, Transgendered People/Families of People with HIV/AIDS
Program Short-Term Success 
-High-risk community members learn about HIV, STIs, safe sex and other risk reduction methods through community outreach and prevention activities
-Community members report utilizing the risk reduction methods that they learned
-Increasing numbers participate in HIV/STI screening and are referred to health care and other services they need to reduce risk of contracting/spreading HIV, as well as to maintain their own health
Program Long-Term Success 
MAPS' ideal goal is to stop the spread of HIV/AIDS and sexually transmitted infections in our communities. MAPS aims to motivate individuals to learn about HIV/AIDS/STI risks and receive screening to find out their status and get vaccinated, if necessary, to further prevention goals; change community norms, build positive social connections so that practicing safer sex is the acceptable norm; teach individuals harm reduction strategies, increase ability to identify and practice personal action plans for self efficacy, and provide supported referrals to related services.
Program Success Monitored By 
-Program reports based on individual confidential client files and service statistics maintained by staff
-Client satisfaction surveys
-Community advisory group discussions
-Program evaluations required by funding agencies
Examples of Program Success  MAPS has provided HIV prevention, screening, referrals and HIV/AIDS case management  in greater Boston since 1988.  MAPS also previously subcontracted with agencies in Southeastern Massachusetts for many years to provide prevention & education services, as well as serving at-risk women and others in greater Lowell since 1999.   In the Framingham/ Marlborough area, MAPS has provided prevention/education for Brazilian men for more than a decade and a half, also adding services for Latino MSM with Spanish-speaking staff in that area in 2006.  Recently programming expanded to the area between Quincy and Brockton.  Programs utilize bilingual/ bicultural and sometimes trilingual (Portuguese, English, Cape Verdean Creole) staff and volunteers to inform the community about HIV/AIDS, STDs/STIs and related diseases; to connect high-risk community members to health screenings and care; and to provide important risk reduction education.

Immigrant Integration Services

MAPS' Immigrant Integration Services Program offers services that improve Portuguese speakers' access to economic opportunity, housing, health care and social services. MAPS IIS clients commonly need help with a variety of daily life issues, including: job and affordable housing searches; landlord/tenant issues; information and referrals for social, legal and health services; applications for SNAP (food stamps), fuel and utility assistance, and other government entitlement programs; finding doctors, attorneys and other service providers who speak their language; immigration and naturalization assistance including completing US Citizenship applications; interpretation and translation; and referrals to ESOL and other educational programs to help clients become less reliant on MAPS services. 
Budget  $151,483.00
Category  Human Services, General/Other
Population Served Immigrant, Newcomers, Refugees Poor,Economically Disadvantaged,Indigent Minorities
Program Short-Term Success 
Clients' immediate, critical basic daily life issues are resolved in a linguistically and culturally competent manner.
Program Long-Term Success 
Community members lives are stabilized and improved, and they are able to participate and contribute more fully in American society.
Program Success Monitored By  Program reports based on individual confidential client files and service statistics maintained by staff
-Client satisfaction surveys
-Program evaluations required by funding agencies
Examples of Program Success 
Ana and Andre (not real names) were referred to MAPS by the Welcome Baby Program in Allston. Ana had given birth to a premature baby and only Andre was working because Ana had to quit her job to take care of her infant, who had health issues. MAPS' Brighton Immigrant Case Worker, Paula Bronzoni, helped them apply for public housing and other services and referred them to other community partner agencies. Later, they stopped by the MAPS' office again to apply for American citizenship. "They let me know that, thanks to our help getting them affordable housing, Ana was able to stay home and take care of her premature baby," says Ms. Bronzoni. Ana is currently working for the city where she and her family live, and Andre is self-employed. "Now, they are ready to take the next step to become US citizens," Bronzoni says."They'll be able to vote, help others in the community, and advocate for  immigrants who, like them, dream of better and more stable lives."    

CEO/Executive Director/Board Comments

MAPS is very pleased to be able to expand its HIV/STI Services as well as its Domestic Violence and Sexual Assault Services this year, allowing us to serve more individuals and offer a broader range of assistance thanks to additional funding from federal and other sources.

At the same time, we had to stop providing health insurance enrollment services due to lack of funding this year.  This is difficult for many community members who are unable to easily obtain help understanding, enrolling and re-enrolling in complex health plans without our linguistically and culturally competent assistance. However, MAPS is referring many individuals to other service providers and is working to ensure that they get served well through those providers. Also this year, we continue to challenge anti-immigrant sentiment and service challenges, and to go above and beyond to serve clients in crisis who need extra help. 
 
We keep moving forward, building on our success, and planning ahead for more services we know will be needed in the near future—such as safe, culturally and linguistically competent home care and affordable long-term care options for our growing population of fragile elders.

Management


CEO/Executive Director Mr. Paulo R. Pinto MPA
CEO Term Start Apr 2000
CEO Email [email protected]
CEO Experience

Paulo Pinto has served the Portuguese-speaking community throughout his long career in the health and social service field. He began working at MAPS in January 1994, serving as Program Administrator for the agency's Disease Prevention and Education Program until late 1995, when he was promoted to the position of Deputy Executive Director. He served as the agency's second-in-command until April 3, 2000, when he became Acting Executive Director to replace Departing Executive Director Victor Do Couto. Mr. Pinto was appointed Executive Director by the Board of Directors on August 23, 2000. Before joining MAPS, he served as Executive Director of the Immigrants Assistance Center, Inc. of New Bedford for four years. Prior to that, he was Coordinator of the Governor's Urban Teen Service Corps Summer Program and Youth Council for the Center for Health and Human Services in New Bedford. A native of Portugal who grew up in Mozambique, Mr. Pinto immigrated to the US in 1980. He holds a BA from the University of Massachusetts/Dartmouth and a Master's degree in Public Administration from Suffolk University. He has done extensive volunteer work and is a member of the American Society for Public Administration as well as the Joint Public Health Board of the Cambridge Health Alliance. He was also formerly Treasurer of the Board of the Massachusetts Immigrant and Refugee Advocacy Coalition (MIRA). In 2012, Mr. Pinto served as Co-Chair for the statewide White Ribbon Day (WRD) Campaign organized by Jane Doe, Inc. and its coalition members--a campaign to engage men in our communities to end violence against women, and has continued to serve on the WRD Honorary Committee. He also is a member of the Governor’s Council to Address Domestic Violence and Sexual Assault and the Harvard Catalyst Community Advisory Board. Mr. Pinto is also a Notary Public for the Commonwealth of Massachusetts.

Co-CEO --
Co-CEO Term Start --
Co-CEO Email --
Co-CEO Experience --

Former CEOs and Terms

Name Start End
Mr. Victor Do Couto MMHS July 2003 Apr 2000

Senior Staff

Name Title Experience/Biography
Mr. Peter Fernandes MBA Director of Finances & Operations --
Ms. Dulce Ferreira MA Director of Domestic Violence & Sexual Assault Services, and Immigrant Integration Services --
Ms. Lois Josimovich Director of Development & Communications --
Ms. Beatriz Carvalho Maimone LICSW Director of Clinical & Support Services --
Ms. Milena Mello MS Director of Disease Prevention & Screening Programs --

Awards

Award Awarding Organization Year
Excellence in provision of human services designation Catalog for Philanthropy of Massachusetts 2006

Affiliations

Affiliation Year
Massachusetts Council of Human Service Providers 2015
Massachusetts Nonprofit Network --
Member of state association of nonprofits? Yes
Name of state association Massachusetts Nonprofit Network

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --

Collaborations

MAPS collaborates with a variety of other service providers, government agencies, funders and other organizations to serve the community better.  These include social service agencies, hospitals, health and mental health clinics, churches, schools, state and local government agencies and many other entities. Currently staff participate in more than 50 different coalitions, collaborations and other groups that meet regularly to address different community and program issues. Just a few include the Massachusetts Immigrant & Refugee Advocacy Coalition, the Jane Doe Inc. statewide coalition, the Juntas Task Force on domestic violence and sexual assault, the Massachusetts HIV/STI planning group, CVC UNIDO, the Massachusetts Nonprofit Network, and the Department of Children & Families Providers Meetings.     

CEO/Executive Director/Board Comments

--

Foundation Comments

--

Staff Information

Number of Full Time Staff 30
Number of Part Time Staff 7
Number of Volunteers 46
Number of Contract Staff 0
Staff Retention Rate % 100%

Staff Demographics

Ethnicity African American/Black: 6
Asian American/Pacific Islander: 1
Caucasian: 11
Hispanic/Latino: 1
Native American/American Indian: 0
Other: 18
Other (if specified): Multiracial/ethnicity
Gender Female: 25
Male: 12
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? Yes
Organization has Strategic Plan? Yes
Years Strategic Plan Considers 5
Management Succession Plan Under Development
Business Continuity of Operations Plan Yes
Organization Policies And Procedures Yes
Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes
State Charitable Solicitations Permit Yes
State Registration Yes

Risk Management Provisions

Professional Liability
Disability Insurance
Life Insurance
Workers Compensation and Employers' Liability
Directors and Officers Policy

Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually

Governance


Board Chair Ms. Paula Coutinho
Board Chair Company Affiliation Rhode Island College
Board Chair Term Nov 2015 - Nov 2018
Board Co-Chair --
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Ms. Elizabeth Chaves MIRA Coalition Voting
Ms. Paula Coutinho LICSW Cambridge Health Alliance Voting
Ms. Patricia de Oliveira Centro Latino Voting
Mr. Raymond Estrella MBA Bluefin Robotics Voting
Mr. Antero Lomba M.Ed. City Living Real Estate Voting
Ms. Mary Ann Lomba MBA No Affiliation Voting
Mr. Antonio Massa Viana Esq. Massa Viana Immigration and Nationality Law Voting
Mrs. Carmen Pacheco Medeiros M.Ed. No Affiliation-Retired Voting
Ms. Susan Pacheco Cambridge Council on Aging Voting
Mr. Stephen Pereira M.Ed. Arlington Public Schools Voting
Dr. Elisa Tristán-Cheever Lowell Community Health Center Voting
Mr. Filipe Zamborlini SEIU Local 615 Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 0
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): 3 Brazilian, 1 Brazilian/Latina, 4 Portuguese, 1 Cabo-Verdean-Portuguese, 3 Cabo Verdean
Gender Female: 7
Male: 5
Not Specified 0

Board Information

Board Term Lengths 3
Board Term Limits --
Board Meeting Attendance % 85%
Written Board Selection Criteria Yes
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions 50%
Constituency Includes Client Representation Yes

Standing Committees

  • --
  • Board Governance
  • By-laws
  • Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
  • Finance
  • Human Resources / Personnel
  • Special Events (Golf Tournament, Walk / Run, Silent Auction, Dinner / Gala)
  • Strategic Planning / Strategic Direction

CEO/Executive Director/Board Comments

--

Foundation Comments

--

Financials


Revenue vs. Expense ($000s)

Expense Breakdown 2015 (%)

Expense Breakdown 2014 (%)

Expense Breakdown 2013 (%)

Fiscal Year July 01, 2015 to June 30, 2016
Projected Income $3,878,087.00
Projected Expense $3,838,087.00
Form 990s

2015 990

2014 990

2013 990

2012 990

2011 990

2010 990

2009 990

Audit Documents

2015 MAPS Audit

2014 MAPS Audit

2013 MAPS Audit

2012 MAPS Audit

2011 MAPS Audit

2010 MAPS Audit

2009 MAPS Audit

IRS Letter of Exemption

IRS Letter of Determination

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2015 2014 2013
Total Revenue $3,360,876 $3,087,150 $2,689,414
Total Expenses $3,217,433 $2,877,775 $2,469,832

Prior Three Years Revenue Sources

Fiscal Year 2015 2014 2013
Foundation and
Corporation Contributions
$214,788 $190,670 $211,818
Government Contributions $2,716,803 $2,477,552 $2,081,377
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified $2,716,803 $2,477,552 $2,081,377
Individual Contributions $18,350 $64,077 $18,637
Indirect Public Support $38,950 $47,234 $47,555
Earned Revenue $171,318 $88,391 $80,918
Investment Income, Net of Losses $8,381 $44,629 $25,567
Membership Dues $2,618 $3,223 $3,714
Special Events $133,425 $130,324 $182,012
Revenue In-Kind $56,243 $41,050 $37,816
Other -- -- --

Prior Three Years Expense Allocations

Fiscal Year 2015 2014 2013
Program Expense $2,464,640 $2,207,617 $1,833,656
Administration Expense $682,121 $610,243 $571,380
Fundraising Expense $70,672 $59,915 $64,796
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 1.04 1.07 1.09
Program Expense/Total Expenses 77% 77% 74%
Fundraising Expense/Contributed Revenue 2% 2% 3%

Prior Three Years Assets and Liabilities

Fiscal Year 2015 2014 2013
Total Assets $1,774,757 $1,606,039 $1,425,385
Current Assets $1,595,489 $1,405,186 $1,200,131
Long-Term Liabilities $312,070 $319,414 $326,330
Current Liabilities $196,339 $163,719 $185,524
Total Net Assets $1,266,348 $1,122,906 $913,531

Prior Three Years Top Three Funding Sources

Fiscal Year 2015 2014 2013
1st (Source and Amount) -- --
Department of Public Health $1,289,699.00
Department of Public Health $940,000.00
2nd (Source and Amount) -- --
Centers for Disease Control and Prevention (CDC) $234,255.00
Centers for Disease Control and Prevention (CDC) $254,318.00
3rd (Source and Amount) -- --
Department of Children and Families $166,424.00
Department of Children and Families $227,377.00

Financial Planning

Endowment Value $339,790.00
Spending Policy Income plus capital appreciation
Percentage(If selected) --
Credit Line Yes
Reserve Fund Yes
How many months does reserve cover? 3.00

Capital Campaign

Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? --

Short Term Solvency

Fiscal Year 2015 2014 2013
Current Ratio: Current Assets/Current Liabilities 8.13 8.58 6.47

Long Term Solvency

Fiscal Year 2015 2014 2013
Long-term Liabilities/Total Assets 18% 20% 23%

CEO/Executive Director/Board Comments

We are very pleased to report that Fiscal Year 2015 brought MAPS tremendous growth and service enhancement in many areas. The MAPS’ Endowment has surpassed $330,000 and our goal is to reach $400,000 in FY 2016 so the agency can be self-sufficient while supporting our critical programs. Our successes are a tribute to the hard work of our staff and Board of Directors, and to the amazing support of the MAPS community, members, donors and funders who make our work possible every day.

MAPS ended FY 2015 in a solid fiscal position; however, the agency remains in urgent need of more funding for several key programs such as Immigrant Integration Services, Family Support Services (for services that are not fully covered by our current contracts and grants) and for our well-attended Cambridge Senior Center. Through the Endowment, the Annual Holiday Appeal, the annual Awards Gala and the continued support of our donors and funders, we are working to raise many more dollars to continue supporting all the critical programs MAPS provides throughout greater Boston, Lowell and MetroWest.

Foundation Comments

Financial summary data in the charts and graphs above is per the organization's audited financials. Revenue breakout detail for Foundation and Corporation funding was provided by the organization, for fiscal years 2015, 2014 and 2013.

Impact

The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.


1. What is your organization aiming to accomplish?

MAPS’ fundamental goal is to assist as many Portuguese speakers as possible with health and social services so that they become self-sufficient and contributing participants in our communities. MAPS has been helping Portuguese speakers and others in the community since 1970. The agency has been successful in helping thousands for more than four decades and continues to show signs of growth. The number of staff members has increased each year and has contributed to our long-term success. The agency strives to expand programs and services where needs are greatest. Key goals and objectives include:

1. Providing more comprehensive client services by developing stronger information and referral services across all MAPS programs for our 6 offices

2. Further strengthening outreach efforts to recently arrived immigrants

3. Strengthening programming for seniors. MAPS would like to expand the existing program to full time, increase our ability to provide individual attention and case management services for seniors, and expand outreach to attract more Brazilian and Cabo Verdean clients. The agency helps senior clients participate in agency and community activities in order to lead a healthy and active life; maintain their dignity; remain social and have the desire to keep their minds and bodies active; help seniors maintain or discover new friendships among their peers; educate seniors on health-related topics and provide screening and referrals as necessary; ensure staff, volunteers and community members learn from our seniors, which enriches our community as a whole; conduct outreach in the community to make sure all Portuguese-speaking seniors know about the Center and MAPS’ services

4. Strengthening the integration of Domestic Violence & Sexual Assault Services with Family Support Services to provide more comprehensive support to families and children

5. Advocating with other providers to increase access to culturally appropriate mental health and substance abuse services for Portuguese speakers

6. Researching and working towards developing, collaborating and/or opening a senior residence or other service facility (i.e. adult day care) for the elderly Portuguese speakers in our communities who need major assistance

7. Strengthening citizenship and civic engagement programs and initiatives

8. Setting aggressive fundraising targets and raising funds to support attainment of our strategic goals

9. Further strengthening the Board of Directors to enhance leadership that will enable MAPS to achieve its strategic goals

10. Develop and expand partnerships with other agencies to increase services to our clients

The intent is for MAPS to improve Portuguese speakers and others access to economic opportunity, health care, housing and other social services available to them. MAPS’ programs help immigrants adjust to living in the US so that they can become contributing residents, making a positive impact in their communities while preserving their own cultural traditions. The MAPS Client Database maintains confidential electronic client files and tabulates client data to show progress to goal. Each program has specific data that its staff are required to obtain, track and report. Results are reviewed at staff and management meetings. Success in meeting goals is also reported in the MAPS Annual Report every fiscal year.


2. What are your strategies for making this happen?

MAPS programs are delivered by Portuguese-speaking staff who understand the clients’ cultures and attitudes in a linguistically competent manner. MAPS provides advocacy, leadership and community development services to clients, and capacity building assistance to other service providers in our communities. Our extensive network of other service providers, businesses and media connections in the community also helps tremendously in resolving issues that clients have, and helping MAPS inform community members about important issues and where to get help. Staff are continuously seeking new community partnerships to service our client’s needs better. MAPS has a formal referral process in place to make sure a client is referred to either another MAPS program or an outside agency—whatever is needed.

Staff are active in the communities and have important connections with corporate, foundation, government and media contacts. Programs support outreach efforts so that we can connect to as many potential clients as possible. MAPS is diligent about informing the public about its services as well as important news for Portuguese speakers and immigrants in general. The agency distributes press releases, newsletters, brochures and flyers in both English and Portuguese. All promotional/marketing materials are sent to various media outlets, local businesses, other agencies, churches, etc. and posted in the community via social media. The agency also receives referrals from existing clients, other service providers, government agencies, volunteers and other MAPS programs.

MAPS continues to seek additional sources of funding both for general operating and program support for all of its programs, including foundations, corporate support, individual donations, fundraising events, government funding and other resources such as fees. Our Endowment, which eventually will support all MAPS programs, has raised more than $330,000 to-date and the 2015 Awards Gala, held in April, raised approximately $80,000 in net unrestricted agency funds. Plans for the 2016 Awards Gala are well under way.

MAPS continues to work towards researching and developing our services for our elderly clients. Our goal of increasing necessary services, specifically in-home services to seniors, has been communicated to and supported by MAPS staff, its Board of Directors, community members and others. We increasingly find that more and more seniors are relying on our assistance because their families are not able to accommodate their growing needs. 

In Fiscal Year 2016, MAPS is introducing a new donor/fundraising database solution for the agency. It will help us with funding proposals, communicating with our donors, funders and collaborators, and operating more efficiently. The new donor/fundraising database is slated to be implemented in December of 2015.


3. What are your organization’s capabilities for doing this?

From its offices in Cambridge, Somerville, Brighton, Dorchester, Framingham and Lowell, MAPS offers a variety of programs designed to improve the large and growing Portuguese-speaking population's access to economic opportunity, housing, health care and social services. Our multilingual, multicultural staff has wide experience with immigrant and community issues, and the Board of Directors is composed of people from linguistic and cultural backgrounds that reflect the diversity of MAPS clientele.

The 15-member Board sets policies reflective of the agency mission statement for the Board and staff to follow. It approves and monitors the agency's annual budget and is responsible for hiring and evaluating the activities of the Executive Director. The Executive Director, Paulo Pinto,  oversees the agency's day-­to‑day operations. Mr. Pinto has a Master's Degree in Public Administration and many years of management and human service experience.

MAPS is staffed by a uniquely qualified group of professionals and support personnel who are mostly bilingual, bicultural members of the minority target community. They include Brazilians, Cabo Verdeans, Portuguese and others with first‑hand knowledge of the problems encountered by immigrants from the Portuguese‑speaking nations. MAPS also maintains an active core of volunteers from the target community who assist in program planning, implementation and evaluation. Program directors and personnel also have undergone extensive training in service provision related to their areas of specialization.

Current MAPS’ services includes: two court referred intervention services--Batterer Intervention and Driver Alcohol Education; Domestic Violence & Sexual Assault Services, which include community outreach, education advocacy, assistance and case management for victims/survivors and their families; Elder Services, which include the Cambridge Senior Center and case management for seniors; Family Support Services including Child and Family Stabilization for families referred by the MA Dept. of Children & Families, and In-Home Therapy; HIV/AIDS/STI Services, which include Prevention, Screening, Referrals and case management; Immigrant Integration Services including Citizenship Assistance, Housing Searches and Assistance, etc., plus a host of other information, referral, counseling, interpretation and case management services to address basic needs of daily existence for monolingual Portuguese speakers. We also provide Notary Public and translation services, Portuguese Language Courses, and more.

MAPS is in excellent financial standing with long-standing partnerships. The agency is fortunate to have loyal, ongoing funders including government agencies, corporations, foundations, Awards Gala sponsors and generous individual donors. MAPS has strong and enduring collaborations with many service providers including Cambridge Health Alliance, Somerville-Cambridge Elder Services, the Somerville and Cambridge human service departments, Department of Transitional Assistance, Edward M. Kennedy Community Health Center, Massachusetts General Hospital, Boston Medical Center and many others. Staff works with the state courts and local police departments as well as community task forces to address specific health and social service issues. MAPS and its partners join forces in order to provide a continuum of services and refer clients as needed.

4. How will your organization know if you are making progress?

MAPS programs all have their own set of goals, objectives and measurement process. Some programs use pre- and post- educational tests, such as in the HIV and substance abuse related programs, to measure what was learned and check on achievement of hoped-for behavioral changes. Others programs use participant surveys for qualitative evaluation, and some require evaluation by outside consultants or by review teams from the target community involved. All staff members assisting clients complete monthly, quarterly and/or annual activity and evaluation reports to the funding agencies, depending what is required.

MAPS began using a new agency-wide client database on July 1, 2015, which increases agency capacity, helps maintain client files and provides reliable, measurable results for all programs. It enables MAPS to work more effectively and efficiently. The new database helps MAPS measure outcomes quicker and easier; thus allowing staff to concentrate on clients, rather than administrative tasks and duplicated efforts. It also helps with our collaborative efforts, creation of customized and standard reports, and follow-up client efforts. Staff are able to spend more time assisting individuals, families and our communities rather than spending time writing information by hand in client folders. Our consultant has designed the database to collect unique and relevant data that MAPS needs and is required by funders. The number of clients receiving services, information and any type of assistance will be tracked and reported. Staff track and record outreach activities and attendance numbers.

Staff members enter client data directly into the MAPS Client Database. Electronic client files include information on all specific services rendered and lists any follow-up that is needed and completed. Each client record contains biographical information and client profiles. Observable measures include referral statistics and follow-up interviews. Referrals including those made to other MAPS programs, external and/or partnering service providers, employers and housing owners are tracked and follow-up with. Repeat clients are questioned regarding resolution of previous issues, and answers are noted in their case files. Staff follows up with clients who are referred to other programs within the agency and follow-up interviews with clients are conducted. When clients are referred to confidential services within the agency, they sign release forms allowing staff of the other programs to discuss client progress with the referring program staff.

Feedback is also gathered through the MAPS’ Client Satisfaction Survey (available in every office and online) and discussions with staff members. Progress towards goals are discussed in one-on-one staff meetings, group program meetings and at the management/ administration meetings. Feedback from management, program directors and staff are all taken into account and respected. Staff are constantly implementing new strategies to serve clients more effectively and efficiently. The MAPS staff, Board and volunteers, in conjunction with participating community leaders and partnering organizations, work together to serve the community and achieve our goals.


5. What have and haven’t you accomplished so far?

In FY 2015, MAPS successfully provided culturally and linguistically competent health and social services to more than 14,500 Portuguese speakers and others living in eastern Massachusetts. The organization experienced tremendous growth and service enhancements in many areas. MAPS served 43% more clients in its In Home Therapy Program, 14% more in HIV/STI Prevention & Screening, and 33% more in Citizenship Assistance, compared with FY 2014. With new and expanded funding obtained in 2015 from the US Centers for Disease Control & Prevention, the Massachusetts Office for Victim Assistance (MOVA) and other state sources, MAPS was able to dramatically expand the HIV/STI and Domestic Violence and Sexual Assault Service Programs for this current fiscal year. The agency hired more staff to help the increasing number of clients coming through our doors.

MAPS was also able to obtain accreditation from the Bureau of Immigration Appeals, allowing us to provide even more citizenship services that can be reimbursed by funders at a higher rate. The agency was able to complete special projects that have assisted with our strategic planning as well as aid us in becoming more efficient and effective. The 5-year MAPS Strategic Plan was completed and published. Our new Client Database was designed specifically for MAPS—to ensure that services and necessary referrals are provided to all clients, to capture important required client data and to ensure that client confidentiality is maintained. It was implemented on July 1, 2015.

MAPS continued expanding the Domestic Violence & Sexual Assault Prevention Program and continued participation in community awareness events including White Ribbon Day, an international annual event at which men and boys pledge to support ending violence against women. MAPS continued to help Portuguese speakers and other immigrants get established and acclimated to the US through many other programs, including Citizenship classes, Immigrant Integration Services and more.

The Cambridge Senior Center continued to provide social, educational, recreational activities for Portuguese-speaking elders. Clients were connected to many essential services, allowing them to remain living at home independently. Many clients received their main meal of the day at MAPS—a meal many would otherwise be unable to prepare at home due to low finances, disabilities and other constraints. The Center supports low-income, non-English-speaking seniors seeking to remain active participants in their community, and to preserve their dignity.

A growing number of Portuguese-speaking elders require more than what we can provide for them—many needing home services. A Senior Living Needs Assessment and Feasibility Study was completed in FY 2015. We consistently research ways to expand our services including providing at-home care to seniors who cannot visit our Senior Center.

MAPS is a vibrant agency that is financially healthy and stable. Due to cuts in funding, MAPS was forced to end its health insurance outreach and enrollment program. However, we are committed to advocating for our community members to have full access to health care and insurance. We continue to seek new funding especially for key programs that still urgently require additional funding such as Immigrant Integration Services and Elder Services. We will continue to explore how to address growing service gaps in areas such as senior housing and home care.