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 1 Parker Street
 Lawrence, MA 01843
[P] (978) 975-8587 x 1227
[F] (978) 975-0498
[email protected]
Tracey Chalifour
 Printable Profile (Summary / Full)
EIN 04-2621546

LAST UPDATED: 10/10/2018
Organization DBA CLASS, Inc.
Former Names Citizen's League for Adult Special Services (1985)
Organization received a competitive grant from the Boston Foundation in the past five years No



Mission StatementMORE »

The Mission of CLASS is to support, promote and facilitate the inherent rights of individuals with disabilities to experience a life of opportunity for personal growth and active, meaningful engagement in their community.

Mission Statement

The Mission of CLASS is to support, promote and facilitate the inherent rights of individuals with disabilities to experience a life of opportunity for personal growth and active, meaningful engagement in their community.

FinancialsMORE »

Fiscal Year July 01, 2012 to June 30, 2013
Projected Income $7,618,855.00
Projected Expense $7,543,255.00

ProgramsMORE »

  • Assistive Technology
  • Day Habilitation
  • Employment Services
  • Family Services - Adult Foster Care and Arc of Greater Lawrence

Revenue vs. Expense ($000s)

Expense Breakdown 2012 (%)

Expense Breakdown 2011 (%)

Expense Breakdown 2010 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Mission Statement

The Mission of CLASS is to support, promote and facilitate the inherent rights of individuals with disabilities to experience a life of opportunity for personal growth and active, meaningful engagement in their community.

Background Statement

CLASS, Inc. has been providing services to individuals with disabilities for over 30 years. In the mid-70's, a group of families in the Merrimack Valley began to talk about opportunities for their children. Historically, options for families were limited to placing children in institutions or keeping them at home. This group of families had a vision that their children may one day live in a more homelike setting, be provided the opportunity to learn, grow, thrive, work and have rights like any other person. By 1976, those family members, along with community supporters, established the Citizen's League for Adults Special Services – now known as CLASS, Inc. Its original enrollment was 6 individuals. Over the years, the agency grew and diversified. It now serves over 500 individuals and families throughout northeastern Massachusetts. Additional programs and services have been added to meet the needs of the growing number of individuals who are supported by CLASS each year. Today services include Assistive Technology, Employment Services, Production Services, Habilitative Services, Family Resources and Advocacy, Clinical & Case Management Support, Recreation and Transportation. In addition to providing services to the individuals who attend CLASS programs, we also provide support services to the families of individuals with disabilities in the Greater Lawrence community. The Arc of Greater Lawrence is the family support division of CLASS, Inc. with a mission of ensuring that people with developmental disabilities and their families receive culturally competent services, and learn new leadership skills that will strengthen their ability to direct their own lives.

Impact Statement

CLASS and its employees will work to ensure excellence in every aspect of our service delivery and agency performance. Our collaborations with provider agencies, customers, families, and friends, will display our commitment to the service of individuals in our care and we will carry out our mission to the highest standard possible. We will welcome change and encourage creative thinking and innovation at all times to do our jobs better in every way.

Moving Forward with Integrity and Ethics
CLASS is committed to conducting its business professionally and ethically, and to treating all resources entrusted to us as if they were our own. We will deliver services in a respectful and positive manner, characterized by integrity, honesty, and open communication. Our employees will uphold the highest of personal and professional standards as they work to provide superior services to individuals in our programs.

Displaying A Commitment to People Receiving Services
We are committed to an environment characterized by continuous learning, compassion and commitment to meeting the needs of people receiving services at CLASS. We will work cooperatively and collaboratively with families and partners in the delivery of these services, respecting diversity, individuality and personal differences. We will ensure the provision of quality services that meet the diverse needs of our population, looking at people as individuals, with individual needs, and working to meet those needs.

Needs Statement

Without CLASS, we can only speculate what any of the individuals we serve would be doing during the day. In the past, many of our clients would sit at home alone while family members went to work. Some lived in institutions or nursing homes. Today, we are helping to redefine what is possible for people with disabilities. 

 For over 35 years, CLASS has been providing support services to individuals with disabilities in the Merrimack Valley and beyond. For most of those years, CLASS has relied on government funding to provide services. State and federal funding has been dwindling for our most vulnerable residents, with no increase in many years. We need your help to continue to make a difference in people’s lives.

  • day habilitation
  • job training and placement
  • assistive technology
  • transportation
  • clinical and therapeutic services
  • recreation and advocacy for young families

CEO Statement

In 2011 CLASS celebrated its 35th year of service to individuals with disabilities and their families residing in northeastern Massachusetts. From its beginnings in 1976 serving 14 individuals at a community center in Andover to today serving almost 500 individuals at facilities in Lawrence and North Reading and in local schools systems, CLASS has experienced a lot of change and growth. There is much to celebrate but we also are fully aware that there are many challenges that lie before us as at both the state and federal level funding is under severe pressure like never before.

In spite of the challenges we face CLASS is committed to remaining a progressive, high quality service provider and taking the steps necessary to continue to fulfill our mission in the years ahead. This is a team effort of both staff and the board of directors.

CLASS senior management are members of the statewide associations: Association of Development Disability Providers Board of Directors, Arc Mass Council of Executives, Massachusetts Day Habilitation Coalition and the Massachusetts Association on Supported Employment. They are directly engaged with other leaders on key funding and regulatory requirements to protect and advance agency services.

Our board of directors consists of an important balance of business expertise and parent participation. CLASS benefits greatly from tapping into a wealth of knowledge and experience in exploring new strategic opportunities and improving operational effectiveness while ensuring that we remain connected to our families who established our agency and are deeply connected to our mission.

CLASS recently completed an analysis of our services as compared to other agencies in our field. Based upon the results of that analysis, including discussions with our funding/referral sources, we have identified niche strengths unique to CLASS.

CLASS is the lead agency in northeastern Massachusetts supporting individuals with developmental disabilities to secure their own competitive jobs. Our Career Services offices has the best job placement outcomes of any agency in our region.

Our Specialized Employment Program works with individuals who are challenged by both developmental disabilities and emotional disturbance. CLASS is one of only 4 agencies in Massachusetts that is recognized as a specialist with this population that presents significant clinical challenges.

CLASS is an affiliate of Arc Massachusetts and The Arc of the United States. Our primary focus is offering inclusive recreation programs for youth from surrounding communities. The success of this program has been recognized by the New Balance Foundation that has funded this program for 4 years consecutively.

CLASS is the only agency in northeastern Massachusetts providing assistive technology consultation and training in public school systems. We are working with eight area school systems provide to technology support both to school personnel and to parents who have children with physical disabilities.


Board Chair Statement

It is a privilege and a pleasure to be serving on the board of CLASS. We are an agency that has a noble mission and history.CLASS is an organization providing services that help redefine what’s possible for people with disabilities through social, recreational, and employment activities.I know that our staff works diligently and with passion in carrying out our mission in the face of insufficient funding and resources. They exemplify compassion and determination in supporting families and individuals with disabilities.

Additionally, I am proud to be chairing the Board of Directors. The CLASS board is comprised of very talented and dedicated members of the communities we serve. We ensure that parents of individuals with disabilities are represented on the board. The CLASS board is a working board. Each member is selected for the expertise and experience they bring to strengthen the board’s composition and ability to strategically advance the mission of the agency.

The CLASS board takes its fiduciary responsibilities very seriously. Our Finance Committee meets regularly with Senior Management to both review budget performance and to address issues that are impacting on agency finances. The Committee also meets annually with the agency’s auditors to review the annual Audit and with our insurance carrier to insure necessary appropriate insurance protection is in place.

The board is aware, that due to the pressures on state and federal funding, we need to be increasingly committed to supporting the agency’s development program which combines both fundraising and the cultivating of community involvement and support. This is a growing responsibility for board members and we are providing training and guidance to support this strategic need.

The board’s number one priority is the recruitment of board members who have the experience and commitment needed to strengthen the board’s composition. Increasingly the recruitment of qualified board members is a challenge that we must address more effectively.

Geographic Area Served

In a specific U.S. city, cities, state(s) and/or region.
Northeast Massachusetts Region
Northeastern Massachusetts- this includes the North Shore and Merrimack Valley and surrounding communities.

Organization Categories

  1. Human Services - Adult Day Care
  2. Employment - Employment Preparation & Procurement
  3. Youth Development - Youth Development Programs

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)



Assistive Technology

Tools to enhance everyday living are within your grasp. A cane, a hearing aid, a computer … Sometimes a simple piece of technology can make all the difference in accessibility to everyday things. For some, walking through the front door, talking on the phone or changing a television channel can be very challenging. Technology can help. CLASS staff members work with disabled individuals and their families to find the right technology to make living in the physical world more manageable: to communicate effectively, live more independently and pursue their goals more completely.
At CLASS in Lawrence we have an Assistive Technology Demonstration Center where you can try the equipment to see if it is right for you or your loved one – so you can try it before you buy it. We also offer a variety of services and one-on-one consultation. We're happy to prepare a quote for you based on your needs. CLASS has a regional contract with the Massachusetts Rehabilitation Commission, through the local Vocational Rehabilitation offices, to provide Adaptive Assistance services to the North Shore and Northeastern area of the state.
Budget  $113,000.00
Category  Human Services, General/Other Services for Individuals with Disabilities
Population Served People/Families with of People with Physical Disabilities People/Families with People of Developmental Disabilities Canada
Program Short-Term Success  CLASS recently held an Assistive Technology symposium to educate parents and school personnel on the benefits of AT. The overall satisfaction results from this event were 100% positive. There are not opportunities for this type of training locally for parents or school personnel. We hope to offer this type of training more regularly (bi-annually or quarterly).
Program Long-Term Success  The long term success of the Assistive Technology program is to grow to become the leading provider of AT services in Northeast region. Our goal is to increase the numbers of schools we work with, therefore reaching new students. Another goal is to continue to educate the community about all that Assistive technology has to offer. Most individuals do not understand what AT is, how it can change lives for the better. Those that do understand and need AT sometimes cannot afford the software, devices and expense of trained licensed staff for set up and training. There are not many avenues for this funding and CLASS strives to be able to find ways to get this needed resource to families and individuals.
Program Success Monitored By 

CLASS uses a software program called Efforts To Outcomes (ETO). This software was custom built to measure the outcomes that each one of CLASS’s programs measure. For our Assistive Technology programs, we send out annual satisfaction surveys to measure effectiveness and to gather feedback and suggestions. Through the consumer satisfaction feedback process, it is anticipated that at least 85% of the participants will report overall satisfaction with the services they received.

This year we also distributed evaluations to attendees that were present at our AT workshop, receiving 100% positive ratings on the event. 
Examples of Program Success 

Over the years, CLASS has been successful at providing computer access to individuals with multiple physical, cognitive and emotional challenges. These individuals have employed the computer to enhance their skills in communication, self-advocacy, computer proficiency, academic skills, control of their fingers and hands and many other related skill areas. Individuals who have had difficulty participating in activities such as classroom and social participation are now, through customized adaptations, able to fully participate and learn new skills. As a result of these services, individuals can now more easily and successfully use the Internet to communicate and access information, participate more fully in desired activities, communicate more effectively with family members and others, and have greater control over their environment.

Day Habilitation

CLASS guides people with disabilities toward daily independence. In Day Habilitation, CLASS helps individuals feel at home with themselves and others. Attendees shape their daily activities by expressing their wants, dreams and desires, and participate in individual and group activities that enhance their daily lives. Whether it is exercise and movement groups, art, music or cooking activities, individuals are provided the daily opportunities to socialize and work on goals, both at CLASS and in the community.
While participants are busy learning, the clinical team is standing by with occupational therapy, speech and nursing supports. The program includes: Health and wellness, social interaction challenges, community integration activities.  CLASS Activities Include: Art, Exercise and movement, Sensory integration activities, Self advocacy training, Cooking, Computer based learning, Music, Volunteer community activities, Community trips to local stores and restaurants.
Budget  $2,830,000.00
Category  Human Services, General/Other Services for Individuals with Disabilities
Population Served Adults Elderly and/or Disabled People/Families with People of Developmental Disabilities
Program Short-Term Success 

Groups in Day Habilitation are offered in both the community and also within the building in which services are provided. Some of the groups offered in the building are art groups, social groups and healthy heart walking. Some of the successful outcomes for these groups are an increase in fine motor skills, learning appropriate peer interaction and an increased stamina. Some community groups are swimming at the YMCA or volunteering at Ruth’s House. Community connections are a great way to increase an individual’s self esteem and interaction within the community.


Program Long-Term Success 

Individuals receiving services at CLASS are assisted in developing social contacts and personal relationships, independent skills & community networks in a variety of ways. The ultimate goal of CLASS’s Day Habilitation is to assist individuals in being as independent as possible by aiding them in reaching their individualized goals to improve their overall quality of life. These person-centered goals are developed on an annual basis and the progress is tracked and reported quarterly to the individuals treatment team; adjustments to goals are made as needed based on progress.


Program Success Monitored By 

CLASS uses a software program called Efforts To Outcomes (ETO). This software was custom built to measure the outcomes that each one of CLASS’s programs generates. For Day Habilitation CLASS evaluates both community involvement as well as progress made toward individualized goals.

Examples of Program Success 

One CLASS case of struggle, change and success: 

After a hip fracture, Mary, age 56, lived in a local nursing home where she spent her days sleeping and sitting in bed, becoming secluded and verbally abusive to others. Mary qualified finally for transition to home housing and began coming to CLASS Inc. Our staff have worked diligently with Mary redirecting her to more appropriate behaviors. At CLASS, Mary has grown a great deal and improved her self-control and ability to advocate for herself politely. She helped redecorate areas of her shared home and has developed good relationships with her housemates and staff, becoming more upbeat and feeling respected by others. She now knits, does crafts, and goes out into the community. She has also learned to successfully operate a power wheelchair which increases her independence, fosters a sense of pride, and provides her with a larger sense of responsibility and accountability. Not least of all, Mary feels she is among family.


Employment Services

Disabilities are not a barrier to working. At CLASS, tomorrow's workers are learning and using new skills, preparing to embark on their paths of employment. With the help of side-by-side job coaching and supports, they examine the possibilities, explore careers and try their hand at various jobs, such as assembly work in the CLASS production facility.
With their job development plans tailored to their needs, people with disabilities discover what's possible and become ready to choose jobs that suit them. Working promotes self-esteem, builds independence and gives the individual a sense of accomplishment ... pride of a job well done. And while your family members are working they will continue to receive support from CLASS career specialists who care about their success. Employment Assistance Programs Include: Individualized job placement, On-site, facility-based jobs, Group community placements, Social enterprise businesses, Vending, and Social catalyst.
Budget  $2,711,000.00
Category  Human Services, General/Other Services for Individuals with Disabilities
Population Served Adults Elderly and/or Disabled People/Families with of People with Disabilities
Program Short-Term Success 

The career services department at CLASS has 4 different contracts in which job placements for individuals are an expectation. Since the inception of the program these contracts have continued to grow. Currently CLASS is charged with placing 27 individuals into competitive community jobs. This goal is on target to be met for the year, if not exceed. Additionally, CLASS has met or exceeded our placement outcomes for previous years.

Program Long-Term Success 

CLASS' ultimate goal for employment is that all individuals who are seeking employment in the community have obtained a competitive placement within an integrated workforce. CLASS supports this long term goal by increasing the amount of group employment sites that are offered to the individuals we serve as well as creatively thinking about social enterprise opportunities. Currently CLASS runs a vending business. CLASS vending supports 11 vending machines, one of which is placed at a business in the community and employs one individual at a competitive rate.

Program Success Monitored By 

CLASS uses a software program called Efforts To Outcomes (ETO). This software was custom built to measure the outcomes that each one of CLASS’s programs measure. For career services these outcomes are community placements. Our career services staff are mobile staff, allowing them less time in the office and more time working in the community to meet outcome goals. The efforts staff make are tracked in ETO and monitored by both the program Director as well as CLASS’s funding sources.

Examples of Program Success 

Janet has attended CLASS Inc since 1995. She has gained different work experiences out in the community with the help of her staff, and was competitively placed several times, but had difficulty holding onto the jobs. Janet worked as an advertiser holding up a flyer to the public, as well as at a local restaurant, stamping customer’s hands when they arrived. All along, CLASS staff has helped Janet learn new work skills, and become a stronger employee. Janet has come a long way, and has been working at a grocery store for three years now. Janet has adapted to accepting direction, criticism, advice and compliments from her job coach and career specialist, she has improved and has been doing great. Through the training, guidance and support from her Job Coach, Janet has learned to take public transportation to get to and from work – just one of the many skills she has developed while at CLASS.

Family Services - Adult Foster Care and Arc of Greater Lawrence

Adult Foster Care Caring for an at-home adult is hard work and the financial burden can be intimidating. The CLASS Adult Family/Foster Care (AFC) program gives families clinical and financial assistance to help them care for their loved one with developmental disabilities at home. A qualified caregiver will teach families how to manage everyday challenges – such as personal care, meals and supervision – to give them more time to enjoy the everyday triumphs.
Through the the Arc of Greater Lawrence, CLASS helps families help each other. The Arc of Greater Lawrence provides inclusive recreational programming for youth living in the Greater Lawrence community. We bring together youth with disabilities and their peers without disabilities to enjoy such recreational and educational activities as music, arts & crafts, swimming, computer lessons, kayaking, snowshoeing, and other outdoor activities. This focus on inclusive recreation supports the desire of families to have their children enjoying all their community has to offer.
Budget  $493,000.00
Category  Human Services, General/Other Services for Individuals with Disabilities
Population Served People/Families with of People with Disabilities People/Families with People of Developmental Disabilities Children and Youth (0 - 19 years)
Program Short-Term Success 

The AFC goal by the end of FY12 (6/30/12): CLASS will have 12 AFC caregivers and families in the program and will have recruited between 3-5 Alternate Caregivers.

The Arc goal by the end of FY12 (6/30/12): CLASS will have held a total of 4 trips to Adventurelore with between 6-15 Arc children attending these trips.

Program Long-Term Success  The AFC program supports individuals with developmental disabilities, who, because of medical, physical, cognitive or psychiatric problems, cannot safely live alone. The AFC program will ensure that each participant receives the daily assistance they need with activities of daily living such as personal care, meals and supervision.
Program Success Monitored By 

AFC: Success will be monitored by tracking the number of families being served in the program, how long they remain in the program, and how many new families we can serve. The tools we will use are surveys, care management and nursing notes, and interviews with caregivers and individuals. We will also produce quarterly progress reports on the areas that are successful and where improvement is needed.

ARC: Success is monitored by the number of individuals that have participated and will continue to participate in these events.

Examples of Program Success 

AFC: This is a new program as of June 2011. There are 7 families currently being serviced by AFC and there are 30 additional families that we are working with to obtain services. One family in particular, the parents of an adult daughter with multiple disabilities, relies on AFC for financial help to provide a higher quality of life for their daughter and themselves. They appreciate the nursing and care management support that the AFC program provides them with.

ARC programs include: 1. Our Club which includes swimming, music, computer and arts & crafts at the Boys and Girls Club of Lawrence. 2. Cooking Lessons at Merrimack College. 3. Bi-Monthly dances in 4 communities served. 4. The Adventurer’s Club, an outdoor program in partnership with Adventurelore. 5. The Summer Boating Program in collaboration with the Greater Lawrence Community Boating House. 6. In 2011 we started our own community garden with Groundwork Lawrence.

CEO/Executive Director/Board Comments

CLASS is fully aware of funding challenges facing our mission both at the federal and state level. We are going into our 5thyear without state funding being made available for salary increases for our program staff. In our Day Habilitation program, which is Medicaid funded, we have only received a 2% rate increase since 2003 even though this is the most clinically and medically involved developmental disabled population being served in Massachusetts.

CLASS leadership is on the board of our state trade association, the Association of Developmental Service Providers and a member of the Arc Massachusetts Council of Executives. Through both organizations, CLASS is working diligently with state officials and legislators to advocate for the resources necessary to meet the demands of our industry.

CLASS is also committed to strengthening our fundraising program. We recruited a Development professional in 2010 and have made considerable advances in building a year around program. We conducted several board trainings and have demonstrated a strong track record of securing foundation support as well as developing partnerships with other area non-profits.

We are currently exploring a social enterprise but are approaching this with due diligence, having formed a board enterprise committee and recruiting consultants to conduct market research and a feasibility study in advance of any investment.



CEO/Executive Director Mr. Robert Harris
CEO Term Start May 1980
CEO Email [email protected]
CEO Experience Robert Harris has been President of CLASS/Arc Greater Lawrence since 1990 and had served as Director of Programs from 1980 to 1990. Under his leadership CLASS enrollment has grown from 14 to 500 individuals currently receiving services through agency programs. Mr. Harris holds a Masters Degree in Rehabilitation Administration from Northeastern University. 

Mr. Harris also serves as a board officer with the state trade association, the Association of Development Disabilities Providers (ADDP) and is Chair of ADDP's Statewide Day Services Committee. He is also a member of the Arc Massachusetts Council of Executives that represents 21 Arc Chapters in Massachusetts. Arc Massachusetts is the primary state advocacy resource for families who have children with developmental resources.
Co-CEO --
Co-CEO Term Start --
Co-CEO Email --
Co-CEO Experience --

Former CEOs and Terms

Name Start End
Mr. Robert McCaffrey -- --
Mr Michael Slachek -- --

Senior Staff

Name Title Experience/Biography
Mr. Art Brady COO

Art Brady has held management positions for nearly 50 years, working in the field of Human Services for over 34 of those years.  He held the position of Executive Director/ COO for American Training Inc. from its beginning in February 1979 and was responsible for starting their Housing and Day Habilitation programs in three different locations. Art has a strong background in advocacy for all people with a disability. He holds a degree in Business Management, and served as a board officer / member for the past 25 years with the State Trade Association.  During that affiliation Art served 3 years as 1st vice President, then President for 3 years and also had membership in a number of committees, some of which he chaired. He also served on his local School Board and Budget committee for 3 years.  Art attained the rank of Sergeant during his service with the United States Marine Corps. 

Ms. Nancy Kieran Director of Development Nancy has been a professional fundraiser and advertising consultant serving nonprofit organizations and independent small businesses for over 15 years. Nancy has worked for such non-profit organizations as The Northeast Arc and the YWCA as the Director of Development, as well as Summer Street Media, an advertising and marketing agency. As a fundraising professional, she has created and implemented strategic plans to increase annual giving, as well as capital campaigns that have resulted in millions of dollars raised. Nancy has extensive experience in all fundraising areas, including event planning, volunteer management, advertising and public relations, as well as grant writing. Nancy is currently a member of the Board of Directors of the Pillsbury Foundation.


Award Awarding Organization Year
-- -- --


Affiliation Year
-- --
Member of state association of nonprofits? No
Name of state association --

External Assessments and Accreditations

External Assessment or Accreditation Year
Commission on Accreditation of Rehabilitation Facilities (CARF) - Adult Day Services - 3 year 2012


  1. Boys and Girls Club Lawrence
  2. Groundwork Lawrence
  3. Challenge Unlimited at Ironstone Farm
  4. The Arc
  5. Association of Developmental Disability Providers (ADDP)

CEO/Executive Director/Board Comments

 As the President I have lead the agency since 1990. I believe based upon accreditation reviews and reports from funding/referral sources that at no time has the reputation for professionalism and high quality progressive services ever been stronger. There are many talented and dedicated staff in key positions who work together as a team to make CLASS the best it can be. We are engaged in leadership roles at the state level working not only on behalf of CLASS but our entire industry.  

We are also conscious of the need to be strategic in our planning and execution. This responsibility is at the forefront of our joint planning.


Foundation Comments


Staff Information

Number of Full Time Staff 128
Number of Part Time Staff 17
Number of Volunteers 85
Number of Contract Staff 7
Staff Retention Rate % 95%

Staff Demographics

Ethnicity African American/Black: 8
Asian American/Pacific Islander: 3
Caucasian: 80
Hispanic/Latino: 54
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 98
Male: 47
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? Yes
Organization has Strategic Plan? Yes
Years Strategic Plan Considers 3
Management Succession Plan Under Development
Business Continuity of Operations Plan Yes
Organization Policies And Procedures Yes
Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy No
Directors and Officers Insurance Policy Yes
State Charitable Solicitations Permit --
State Registration Yes

Risk Management Provisions

Automobile Insurance and Umbrella or Excess Insurance
Accident and Injury Coverage
Automobile Insurance
Blanket Personal Property
Boiler and Machinery
Builders Risk
Business Income
Commercial General Insurance
Commercial General Liability
Commercial General Liability and Medical Malpractice
Computer Equipment and Software
Crime Coverage
Directors and Officers Policy
Disability Insurance
Employee Benefits Liability
Employee Dishonesty
Employment Practices Liability
Extra Expense Insurance
Fiduciary Liability
Fine Arts and Collectibles
General Property Coverage
General Property Coverage and Professional Liability
Improper Sexual Conduct/Sexual Abuse
Inland Marine and Mobile Equipment
Internet Liability Insurance
Life Insurance
Liquor Liability
Medical Health Insurance
Professional Liability
Property in Transit and Off Premises
Renter's Insurance
Special Event Liability
Umbrella or Excess Insurance
Workers Compensation and Employers' Liability

Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually


Board Chair Mr. Tim J. Allen
Board Chair Company Affiliation Self-employed consultant
Board Chair Term Oct 2010 - Oct 2013
Board Co-Chair Ms. Marie Pouliot
Board Co-Chair Company Affiliation Merrimack College
Board Co-Chair Term Oct 2010 - Oct 2013

Board Members

Name Company Affiliations Status
Mr. Tim J. Allen Self Employed Consulting CFO Voting
Mr. Jim Blough Net Lease Capital Advisers Voting
Ms. Carol Bowen Owner, Bowen Marketing Consultants Voting
Mr. Ryan Carr Northwest Mutual --
Ms. Jody Daniels Yankee Alliance Voting
Ms Brenda Hyland-Miller Benchmark HealthCare Corp --
Mr. Richard Manser Retired Voting
Ms Louise Mawhinney Aratana Therapeutics Voting
Ms Jill Peabody Grandmaison & Tripoli, LLP Voting
Ms. Marie Pouliot Professor, Merrimack College Voting
Mr. Daniel J. Sullivan Retired Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 1
Asian American/Pacific Islander: 0
Caucasian: 9
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 5
Male: 5
Not Specified 0

Board Information

Board Term Lengths 3
Board Term Limits 3
Board Meeting Attendance % --
Written Board Selection Criteria Yes
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions 100%
Constituency Includes Client Representation Yes

Standing Committees

  • Board Governance
  • Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
  • Executive
  • Finance
  • Marketing
  • Parents

CEO/Executive Director/Board Comments

Governance is becoming ever more critical to the success of non-profits. Tapping into board members who bring skill and commitment to your mission can make a huge difference in your ability to prepare for future challenges. CLASS is fortunate to have a talented board of directors who understand and appreciate that this is a working board. Their involvement is not only sought but expected.


Foundation Comments



Revenue vs. Expense ($000s)

Expense Breakdown 2012 (%)

Expense Breakdown 2011 (%)

Expense Breakdown 2010 (%)

Fiscal Year July 01, 2012 to June 30, 2013
Projected Income $7,618,855.00
Projected Expense $7,543,255.00
Form 990s

2012 990

2011 990

2010 990

2009 990

Audit Documents

2012 Audit

2011 Audit

2010 Audit

2009 Audit

IRS Letter of Exemption

IRS Letter of Determination

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2012 2011 2010
Total Revenue $7,631,314 $7,825,974 $7,719,414
Total Expenses $7,383,813 $7,433,596 $7,290,244

Prior Three Years Revenue Sources

Fiscal Year 2012 2011 2010
Foundation and
Corporation Contributions
-- -- --
Government Contributions $2,963,454 $3,281,803 $3,364,468
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified $2,963,454 $3,281,803 $3,364,468
Individual Contributions $1,701,058 $1,620,865 $1,799,559
Indirect Public Support -- -- --
Earned Revenue $2,921,102 $2,717,488 $2,688,407
Investment Income, Net of Losses $2,120 $58,335 $11,712
Membership Dues -- -- --
Special Events $17,895 $18,597 $26,620
Revenue In-Kind -- -- --
Other $25,685 $128,886 $-171,352

Prior Three Years Expense Allocations

Fiscal Year 2012 2011 2010
Program Expense $6,301,928 $6,363,899 $6,453,177
Administration Expense $1,017,978 $1,006,381 $766,245
Fundraising Expense $63,907 $63,316 $70,822
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 1.03 1.05 1.06
Program Expense/Total Expenses 85% 86% 89%
Fundraising Expense/Contributed Revenue 1% 1% 1%

Prior Three Years Assets and Liabilities

Fiscal Year 2012 2011 2010
Total Assets $6,227,122 $6,267,191 $5,937,705
Current Assets $2,165,642 $2,074,784 $1,855,187
Long-Term Liabilities $3,189,864 $3,204,220 $3,286,555
Current Liabilities $690,953 $830,505 $833,622
Total Net Assets $2,346,305 $2,232,466 $1,817,528

Prior Three Years Top Three Funding Sources

Fiscal Year 2012 2011 2010
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value --
Spending Policy Income Only
Percentage(If selected) --
Credit Line Yes
Reserve Fund No
How many months does reserve cover? --

Capital Campaign

Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? --

Short Term Solvency

Fiscal Year 2012 2011 2010
Current Ratio: Current Assets/Current Liabilities 3.13 2.50 2.23

Long Term Solvency

Fiscal Year 2012 2011 2010
Long-term Liabilities/Total Assets 51% 51% 55%

CEO/Executive Director/Board Comments

CLASS is a financially sound agency. We have a first class business office that works very closely with our board Finance Committee to ensure that financial reports are thorough and include in depth forecasts to assist with planning. Our CFO has been with the agency since 1996. Our annual audits conducted by Alexander, Aronson and Finning are consistently reflective of a very professional business office.

In responding to the state and federal financial challenges CLASS is implementing a comprehensive fund raising program, judiciously exploring social enterprise opportunities and meeting with legislators to advocate regarding the state budget and the resources we need to meet our mission. We have established a board enterprise committee that is working closely with senior management to conduct thorough business planning for all new initiatives.

Foundation Comments

Financial summary data in charts and graphs are per the organization's IRS 990s, with the exception of the breakdown for current vs. long term liabilities, which comes from the audits.  Contributions from foundations and corporations are listed under individuals as the breakout was not available.


Other Documents

No Other Documents currently available.


The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.

1. What is your organization aiming to accomplish?


2. What are your strategies for making this happen?


3. What are your organization’s capabilities for doing this?


4. How will your organization know if you are making progress?


5. What have and haven’t you accomplished so far?