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Volunteers of America of Massachusetts, Inc.

 441 Centre Street
 Jamaica Plain, MA 02130
[P] (617) 5228086
[F] (617)
Andrew Wise
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 Printable Profile (Summary / Full)
EIN 04-6004304

LAST UPDATED: 09/19/2018
Organization DBA Volunteers of America MA
Volunteers of America Massachusetts Inc.
Former Names --
Organization received a competitive grant from the Boston Foundation in the past five years No


Mission StatementMORE »

Volunteers of America of Massachusetts is dedicated to serving those most in need, especially the vulnerable, the hardest to serve, and those facing multiple challenges.  Our work touches the mind, body, heart, and ultimately the spirit of those we serve, integrating our deep compassion with highly effective programs and services.

Mission Statement

Volunteers of America of Massachusetts is dedicated to serving those most in need, especially the vulnerable, the hardest to serve, and those facing multiple challenges.  Our work touches the mind, body, heart, and ultimately the spirit of those we serve, integrating our deep compassion with highly effective programs and services.

FinancialsMORE »

Fiscal Year July 01, 2018 to June 30, 2019
Projected Income $13,100,000.00
Projected Expense $12,800,000.00

ProgramsMORE »

  • Counseling
  • Residential Recovery Services
  • Senior Living
  • Veteran Services

Revenue vs. Expense ($000s)

Expense Breakdown 2017 (%)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Mission Statement

Volunteers of America of Massachusetts is dedicated to serving those most in need, especially the vulnerable, the hardest to serve, and those facing multiple challenges.  Our work touches the mind, body, heart, and ultimately the spirit of those we serve, integrating our deep compassion with highly effective programs and services.

Background Statement

Volunteers of America, Massachusetts was incorporated in 1934 at the height of the Great Depression. Spreading compassion and solidarity one person to another at a time, Volunteers of America Massachusetts (VOA MA) assisted the hungry and homeless, brought humanity to prisons, and supported our armed services while at war. VOA MA was and remains an evolving organization. In the 1960’s, VOA MA helped normalize addiction recovery treatment by launching recovery homes (known as Hello Houses). By focusing on returning to work as a prelude to returning home, our model supports recovery as a personal journey involving relationship development, social inclusion, empowerment, skills and hope. In 1990, we were among the first recovery homes in the state to establish a separate facility for women using the Hello House model; two decades later VOA MA opened the MA Bay Veterans Center in Somerville, MA housing 29 veterans in a comprehensive delivery of mental health, housing, employment, and addiction recovery programming.

Impact Statement

FY18 Achievements include:

VOA MA opened Forestdale Park, our newest assisted senior living residence, Forestdale Park provides a thriving living community for 88 seniors and features a Memory Support Neighborhood for individuals facing memory loss and Alzheimer’s disease.

VOA MA piloted successful Transitional Independent Living residential program for graduates of women’s recovery services to work on their sobriety up to eighteen months. VOA MA provides two apartments totaling eight beds in a residential setting provides housing, case management, and support with budgeting, long term housing, probation, and family services/agencies. Principal to aftercare is the relationship between client and case manager that is supportive, client-centric, helps problem solve and strengthens client networks.

This year we implemented an in-house medical examination office at our two women’s residential substance abuse recovery programs increasing access to medical care for clients.

Current Organizational goals include:

Complete and begin implementation of next generation Organizational Strategic Plan, 2020-2022

Complete two capital projects that will increase total clients served in residential programs for substance abuse recovery by more than 20%.

Maintain donor retention rate of 44% while also achieving new donors as 20% of all gifts.

Needs Statement

Continue to be responsive to growing needs in community facing epidemic-levels of opioid use.

Strengthen Major Giving program among individuals, corporations, and foundations.

Identify leadership that continues to diversify Board of Directors, demographically and professionally.

Complete multiple capital renovations without program interruptions.

Meet the changing needs of aging Vietnam era veterans. 

CEO Statement


Board Chair Statement


Geographic Area Served


Volunteers of America, MA is a statewide organization that serves clients from each county and all geographical areas; specifically, we have physical programming in the Boston neighborhoods of Jamaica Plain, Dorchester, and the South End; Somerville, Malden, Taunton, Plymouth, Middleton, Concord, Ayer, and Fall River. 

Organization Categories

  1. Human Services - Volunteers of America
  2. Housing, Shelter - Temporary Housing
  3. Health Care -

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)




  • The Family Center is a licensed mental health and substance abuse clinic providing assessment, evaluation, therapy and support for individuals and families. We help individuals and families learn new coping skills and behaviors that support health decisions and improve quality of life. Our clinics are located in Quincy and Taunton. We specialize in mobile outreach services to schools, residences and day programs to better serve our community. Our annual budget is approximately 1087000 with the capacity to serve approximately 1000 individuals and families each year.
  • Norfolk County Re-entry Mentor Program (NCMRP) partners with the Norfolk County Sheriff’s Office to mentor inmates during and after their incarceration, providing case management and transitional support services. Goals are to return offenders to their communities with an enhanced sense of self-worth and knowledge and skills that increase chances of successful re-entry. Our annual budget is approximately 151100 with the capacity to serve approximately 60 individuals and families each year.
Budget  $950,000.00
Category  Human Services, General/Other
Population Served Adults Families Offenders/Ex-Offenders
Program Short-Term Success 
The Family Center: In FY 2012, we provided 11,952 hours of service to 971 clients. Services are short-term and based on medical necessity- an average length of engagement of 12.3 sessions. 19% of services supported elders and their caregivers while at home, in supported or assisted living or at nursing homes. 39% of services supported at-risk youth and their families. 42% of services were supportive of persons transitioning to community living, re-entering society from incarceration, or participating in court-ordered alternatives to incarceration.
The NCRMP Mentor Program: In FY 2012, we served and supported 301 participants. Services are educational, counseling and supportive, and are based on court orders, clinical assessments and on the strengths, needs, abilities and preferences of each participant. The population served is characterized as follows: 83% male, 85% probation and 81% low-level (non-violent drug-related) offenses. 47% of referrals successfully completed all elements of court-ordered service.
Program Long-Term Success 
Program Success Monitored By 
Examples of Program Success 

Residential Recovery Services

VOA operates four residential recovery services (RRS) in the City of Boston; two of which serve men and two that serve woman. The Hello House, VOA MA's program model, is an addiction treatment  for individuals struggling with addiction and co-occurring disorders. VOA MA's RRS support addiction recovery and mental health by addressing the underlying issues of each client's addiction. Hello House is structured and designed to treat both addiction and mental health issues with coordinate treatment that addresses recovery, supports sober living and healthy choices, repairs relationships and establishes coping skills and supports for the resident to return to their home community as a fully functioning family member, productive worker and citizen.Our annual budget is approximately $2,200,000 with the capacity to serve approximately 250 individuals each year.
Budget  $2,200,000.00
Category  Human Services, General/Other
Population Served Adults Alcohol, Drug, Substance Abusers
Program Short-Term Success 
Short term success is measured by occupancy, ensuring VOA MA is meeting the community demand. We strive for an ongoing 90% occupancy rate. 
Program Long-Term Success 
Utilizing evidence-based treatments, residential recovery programs aim for a 40% successful completion rate among clients and limiting early exits (defined as less than 30 day treatment period) to 20%. 
Program Success Monitored By  Our quality assurance effort is vested in three management and oversight efforts that we undertake with all our programs and services: risk management, corporate compliance, and self-assessment. These efforts cover program evaluation and assure executive staff that program managers are adhering to regulatory, contract and license standards of operation and care. 
Examples of Program Success 

Beneath the stiff lid of his baseball cap, Ruben smiled with the sort of face where every part of his face smiles. His mouth was wide and open. His cheekbones lifted. His eyes opened bright. Sharing a coffee at Dunkin Donuts in Quincy near Home Depot where Ruben has worked since 2015, Ruben is the portrait of a man enjoying his life. He laughs easily. His hands are fists of positive energy moving as he talks.

And in every sense he’s moving forward.

“I’m not going back there. There is nothing for me. Only time.”

Back there is the life he led. Back there is the time he served. Back there is all the loss.

Growing up in Puerto Rico he went to school and dreamed. He played shortstop on the baseball diamond. Like all kids he dreamt. Then, his family moved to the city of Lawrence when he was sixteen year old. Ruben fell in with a crowd that didn’t dream. They lived for the moment. The kid who never missed school began to miss plenty of it. There was a girlfriend’s pregnancy. Drug use. The circle began. Using. Selling to feed his use. Arrests. Incarceration. Instead of walking across a stage at 18 years of age to receive his diploma he was shuffled along court rooms and into prison. He never graduated.

Selling, using, arrests, incarceration. 1997 to 1999. 2003 to 2006. 2007 to 2016. This is the consequence of Ruben’s addiction. Half of his adult life high on heroin; the other half behind bars. This story, like too many, could end there. Potential, unless fully destroyed, is a stubborn shadow. Ruben never gave up where most do. His life could have ended in an overdose on the street or behind bars for life. Instead, he somehow held onto shreds of positive thinking. As long as he was alive there was the chance to get clean. His struggles resurfaced with each release from prison. “You serve your time then they release you and send you on your way. I needed more than a ride but that’s what I got. “In between prison sentences Ruben got jobs roofing. “But the roofers I knew partied,” he said. “I tried to keep clean. I once made it a year. But those were jobs I could get and I couldn’t get away from the drugs.” The circle. Using. Selling. Arrests. Incarceration. However, in his last long stint Ruben found more programs in prison to help. He earned his GED. He kept clean. He focused on tomorrow. He dreamed of his family.

“I have six children. I am a grandfather.” He stops and repeats “grandfather,” smiling larger. When I went away the first time my youngest was a baby. He’s now 27 years old and has children. I lost all that time. But I’m making up for it now.”

Ruben began to work at Home Depot on a pre-release program. He was then released from prison in October, 2016. For the next eleven months his home was VOA’s Hello House. There, he received the support he never had in all returns to the community. “You can change but if you’re not ready to change then you won’t. I was ready for change and this program was the answer. The Hello House teaches you how to live. They teach you how to get a sponsor and how to go to meetings. They motivate.” Motivation gave Ruben to the momentum to stay on track. “Steven, my counselor, was the best. He doesn’t play around. He tells you things you don’t want to hear, but then he says ‘Ruben, you have all this potential.’ I never expected to stay so long at Hello House but it worked for me. It made all the difference. I still visit on Thursdays. I see the guys. I talk to people. It’s good. I’m not losing all I have now, not for something that will only get you time.”

Today, Ruben is now a supervisor at Home Depot.

Ruben smiles and sits back in his chair. “Now, everyone gets to see the real Ruben.”

Senior Living

  • Concord Park is an independent and assisted living residence for seniors, featuring a memory support neighborhood for individuals with memory loss and early-stage Alzheimer’s disease. 
  • Nashoba Park is an independent and assisted living residence offering seniors gracious accommodations and affordable amenities, services and supports.
Budget  $5,350,000.00
Category  Human Services, General/Other Senior Residential Facilities Programs
Population Served Aging, Elderly, Senior Citizens Elderly and/or Disabled
Program Short-Term Success 
Program Long-Term Success 
Program Success Monitored By 
Examples of Program Success 

Veteran Services

  • Supportive Service for Veteran Families (SSVF) assists veterans & veteran families at risk of losing their current residence or in need of a permanent residence. Services are provided in collaboration with Father Bill’s & MainSpring to prevent homelessness, increase housing stability & enhance the independent living skills of very low income veterans & their families. Our annual budget is approximately 1005700 with capacity to serve approximately 270 individuals & families a year.
  • Massachusetts Veterans Employment Network works with homeless veterans seeking stable housing and meaningful employment. Before work on employment begins, HVRP provides one-on-one case management to stabilize the veteran by referring necessary treatment services and connect the veteran with emergency, transitional, supportive, or affordable housing. HVRP offers homeless veterans the chance to re-enter the workforce & secure housing through joint efforts of the veteran, his/her case manager, & collaboration with various employment & housing services. Supportive services start from the beginning & continue through the initial phase of housing & employment. Our annual budget is approximately 300000 with capacity to serve approximately 200 individuals a year.
  • Transitional Housing for Homeless Veterans(Grant and Per Diem) is a service component within our additions treatment centers for adult male and adult female alcoholics & drug addicts. The Hello Houses (men’s & women’s) are structured & designed to treat both drug addiction & mental health issues, & coordinate treatments that addresses recovery, support sober living & healthy choices, repair relationships & establishe coping skills for the resident to return to their community as a fully functioning family member, productive worker & citizen. Approximately 15% of our annual addictions treatment centers budget support homeless veterans in transitional housing, with capacity to serve approximately 35 homeless veterans a year.
Budget  $1,325,000.00
Category  Human Services, General/Other
Population Served Veterans Adults
Program Short-Term Success  The final goal is for participants to become a member of the workforce and housed. 
Program Long-Term Success 
Program Success Monitored By 
Examples of Program Success 

CEO/Executive Director/Board Comments



CEO/Executive Director Mr. Thomas L. Bierbaum
CEO Term Start Aug 1980
CEO Email
CEO Experience --
Co-CEO --
Co-CEO Term Start --
Co-CEO Email --
Co-CEO Experience --

Former CEOs and Terms

Name Start End
-- -- --

Senior Staff

Name Title Experience/Biography
Mr. Nabil Abdou Chief Financial Officer --
Mr. Thomas L. Bierbaum CEO --
Ms. Annette Dupree Director of Human Resources --
Mr. Henry Goodhue Chief Operations Officer --
Mr. Andrew Wise Director of Development --


Award Awarding Organization Year
-- -- --


Affiliation Year
AFP (Association of Fundraising Professionals) 2010
-- --
Member of state association of nonprofits? Yes
Name of state association --

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --



CEO/Executive Director/Board Comments


Foundation Comments


Staff Information

Number of Full Time Staff 71
Number of Part Time Staff 39
Number of Volunteers 350
Number of Contract Staff 3
Staff Retention Rate % --

Staff Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 0
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 121
Other (if specified): --
Gender Female: 53
Male: 68
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? Yes
Organization has Strategic Plan? Under Development
Years Strategic Plan Considers 3
Management Succession Plan Under Development
Business Continuity of Operations Plan No
Organization Policies And Procedures Yes
Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy --
State Charitable Solicitations Permit --
State Registration --

Risk Management Provisions


Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually


Board Chair Ms. Lisette Smith
Board Chair Company Affiliation Mediation Works, Inc.
Board Chair Term Nov 2012 - Nov 2013
Board Co-Chair Mr. Jim Goldinger
Board Co-Chair Company Affiliation Fairhaven Capital Partners
Board Co-Chair Term Nov 2012 - Nov 2013

Board Members

Name Company Affiliations Status
Thomas I. Bierbaum Volunteers of America, Massachusetts Voting
Nicole Cassello Commodore Builders --
Phil Chadwick V.P. & Controller Hill Holliday Connors, Cosmopulos, Inc. Voting
F. George Davitt Aragain Capital Advisors, LLC Voting
maggie Giles Brandies --
James Goldinger Managing Director Fairhaven Capital Partners Voting
Ashwini Nadkarni Attending Physician, Lahey Clinic Voting
Peter Raskin Financial Planner, Raskin Planning Group Voting
Eric Segal Owner and Proprietor Tax/Accounting/Advisory Practice Voting
Faith Smith Brandeis University Voting
Robert Vissat Self --

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 1
Asian American/Pacific Islander: 0
Caucasian: 10
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 1
Other (if specified): --
Gender Female: 3
Male: 9
Not Specified 0

Board Information

Board Term Lengths 3
Board Term Limits --
Board Meeting Attendance % --
Written Board Selection Criteria No
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions --
Constituency Includes Client Representation Yes

Standing Committees

  • Audit
  • Executive
  • Finance
  • Nominating
  • Program / Program Planning
  • Public Policy/Advocacy
  • Strategic Planning / Strategic Direction

CEO/Executive Director/Board Comments


Foundation Comments



Revenue vs. Expense ($000s)

Expense Breakdown 2017 (%)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Fiscal Year July 01, 2018 to June 30, 2019
Projected Income $13,100,000.00
Projected Expense $12,800,000.00
Form 990s

2017 Form 990

2016 Form 990

2015 Form 990

Audit Documents

2017 Audited Financials

2016 Audited Financials

2015 Audited Financials

IRS Letter of Exemption

IRS Letter of Determination

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2017 2016 2015
Total Revenue $6,507,678 $6,191,965 $7,861,601
Total Expenses $5,960,832 $5,716,448 $7,654,513

Prior Three Years Revenue Sources

Fiscal Year 2017 2016 2015
Foundation and
Corporation Contributions
-- -- --
Government Contributions $0 $0 $0
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified $0 $0 $0
Individual Contributions $100,448 $478,766 $255,367
Indirect Public Support $0 $0 $0
Earned Revenue $6,326,553 $5,738,785 $7,513,290
Investment Income, Net of Losses $40,648 $-56,098 $92,944
Membership Dues $0 $0 $0
Special Events $40,029 $30,512 $0
Revenue In-Kind -- -- --
Other $0 $0 $0

Prior Three Years Expense Allocations

Fiscal Year 2017 2016 2015
Program Expense $4,355,806 $4,088,010 $5,882,030
Administration Expense $1,456,373 $1,405,385 $1,523,096
Fundraising Expense $148,653 $223,053 $249,387
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 1.09 1.08 1.03
Program Expense/Total Expenses 73% 72% 77%
Fundraising Expense/Contributed Revenue 106% 44% 98%

Prior Three Years Assets and Liabilities

Fiscal Year 2017 2016 2015
Total Assets $9,303,839 $8,896,428 $8,085,175
Current Assets $2,670,511 $1,903,878 $2,057,015
Long-Term Liabilities $698,038 $1,321,823 $744,566
Current Liabilities $2,278,297 $1,856,460 $2,173,518
Total Net Assets $6,327,504 $5,718,145 $5,167,091

Prior Three Years Top Three Funding Sources

Fiscal Year 2017 2016 2015
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value --
Spending Policy N/A
Percentage(If selected) --
Credit Line Yes
Reserve Fund No
How many months does reserve cover? --

Capital Campaign

Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? --

Short Term Solvency

Fiscal Year 2017 2016 2015
Current Ratio: Current Assets/Current Liabilities 1.17 1.03 0.95

Long Term Solvency

Fiscal Year 2017 2016 2015
Long-term Liabilities/Total Assets 8% 15% 9%

CEO/Executive Director/Board Comments


Foundation Comments

Financial summary data in the charts and graphs above is per the organization's IRS Form 990s. Contributions from foundations and corporations are listed under individuals when the breakout was not available.


Other Documents

No Other Documents currently available.


The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.

1. What is your organization aiming to accomplish?


2. What are your strategies for making this happen?


3. What are your organization’s capabilities for doing this?


4. How will your organization know if you are making progress?


5. What have and haven’t you accomplished so far?