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Organization DBA --
Former Names --
Organization received a competitive grant from the Boston Foundation in the past five years No

Summary

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Mission StatementMORE »

North Quabbin Citizen Advocacy is an association to develop and support freely-given relationships for people who will benefit from guidance, companionship, and/or advocacy. In each relationship, one partner (the protege) is a local citizen with a mental disability and/or mental health disorder. The other partner (the advocate) is another local citizen whose interests, identity, and skills match the interests, identity, and needs of their disabled friend.

Mission Statement

North Quabbin Citizen Advocacy is an association to develop and support freely-given relationships for people who will benefit from guidance, companionship, and/or advocacy. In each relationship, one partner (the protege) is a local citizen with a mental disability and/or mental health disorder. The other partner (the advocate) is another local citizen whose interests, identity, and skills match the interests, identity, and needs of their disabled friend.

FinancialsMORE »

Fiscal Year July 01, 2011 to June 30, 2012
Projected Income $80,905.00
Projected Expense $80,905.00

ProgramsMORE »

  • North Quabbin Citizen Advocacy

Revenue vs. Expense ($000s)

Expense Breakdown 2011 (%)

Expense Breakdown 2010 (%)

Expense Breakdown 2009 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Overview

Mission Statement

North Quabbin Citizen Advocacy is an association to develop and support freely-given relationships for people who will benefit from guidance, companionship, and/or advocacy. In each relationship, one partner (the protege) is a local citizen with a mental disability and/or mental health disorder. The other partner (the advocate) is another local citizen whose interests, identity, and skills match the interests, identity, and needs of their disabled friend.

Background Statement

In the 1970’s an anti-institution movement began to grow among parents of children with disabilities including mental health issues, mental retardation and physical disabilities based on moral beliefs as well as empirical evidence. Parents argued that their children with disabilities would live better more productive lives in the community as opposed to spending a lifetime behind institutional walls. Moreover, on a moral level parents believed that their children had the right to be part of an everyday community. As a result of hard work by allies of people with disabilities including parents, intellectuals, lawyers, politicians, social workers and people with disabilities themselves, legal agreements were put into place to protect people with disabilities. 
The Citizen Advocacy model in one approach for putting the ideas of this change era into practice. It was developed in North America by Dr. Wolf Wolfensberger after he heard parents of children with disabilities express concern about who would advocate for their child’s rights after the parents died. North Quabbin Citizen Advocacy (NQCA) developed in the North Quabbin region of Massachusetts in 1986 with funds from the Department of Mental Health. In 1996, NQCA became independently incorporated as a 501(c)(3) non-profit organization but operated with sponsorship of a larger non-profit. In 2003, NQCA assumed full responsibility for all aspects of administrative and programmatic operations. NQCA has effectively functioned as a small, independent non-profit since that time.  Throughtout its histroy, NQCA has maintain an exclusive focus on initiating and supporting voluntary relationships for people with mental disabilities and disorders.  Of the relationships NQCA has initiated, 76 are currently active.

A brief review of NQCA’s status is offered below.
·         NQCA is governed by a fifteen member board of directors.
·         NQCA has initiated over 275 relationships since it began operation.
·         NQCA has three part-time staff coordinators. Since August, 2010, NQCA has had a part-time worker through the work/study program at Mt. Wachusett Community College.
·         NQCA funding comes from private and public grants, donations, and fund-raising events.

Impact Statement

The core mission of North Quabbin Citizen Advocacy (NQCA) is to initiate and support freely-given relationships that provide friendship, sponsorship into community life, and advocacy and protection for local people with mental disabilities. In the past year, sixteen new advocacy relationships were initiated, and ninety-one relationships received active support from the program.
The fruits of NQCA's work are in the ways that advocates and proteges together do a wide variety of things. There are too many wonderful stories of the actions taken during the past year. Two examples are offered below.

·         A woman from Athol in her sixties attended the elder day program as her only social outlet. The relationship with her advocate began as weekly lunch dates. For the past couple of months the woman has been going to church with her advocate. Her advocate noted the woman’s difficulty with walking and that she lives on the second floor. Her advocate helped her make application for accessible elderly housing, and has dealt with a great deal of paperwork to move the process along.

·         A youngster with mental disabilities from Worcester County has a complicated family situation. Her family cares deeply, but was having a very difficult time working with the local school system. Her new advocate is working with the family to stabilize her family situation and to improve the quality of her educational services.

 A third major accomplishment was planning, implementing, and successfully completing a succession/transition plan as one of NQCA's two part-time staff coordinators retired in May, 2012 after eleven years with the program. The plan involved hiring two coordinator trainees at five hours per week in January, 2012, providing them with orientation, introducing them to board members and others, and shadowing the experienced coordinators in the key activities of the job. The coordinator trainees were hired as part-time assisant coordinators on July 1, 2012.

Needs Statement

1. NQCA's mission is to initiate and support freely-given advocacy relationships for people with mental disabilities. With the transition in senior staff, the most pressing need is for the new assistant coordinators to demonstrate their capacity to effectively make matches and support relationships.
2. The change in staff requires a reshuffling of work assignments within the program. This must me managed effectively to insure that all required tasks are completed in a timely, efficient, and effective manner. This must be done with active consideration of the current executive directors likely retirement within the next five years.
3. The staff transition creates opportunities for new contributions from board and committee members, and also from other program supporters. NQCA needs to make good use of this opportunity--again in light of the current executive directors likely retirement.
4. Adequate funding is always a challenge especially when considering (a)NQCA's reliance on annual grants, donations, and fundraising events, and (b) the challenging economic climate.
5. There is always a great deal more need that could be addressed by people in advocate roles. NQCA needs to find ways to encourage more neighborly caring while preserving its focus on its core mission.

CEO Statement

North Quabbin Citizen Advocacy is the only active Citizen Advocacy program in Massachusetts. Its work is very rare in organized human services--and perhaps even unique. Most human services focus on education, (re)habilitation, housing, vocational training, and other program content that is delivered by people in paid, professionally supervised staff. Sometimes, but not often, human service programs look to foster greater community integreation for service recipients. When such integration efforts are present, they typically focus on presence in community activities. With the exception of family support programs, it is rare for human service programs actively focus on fostering and supporting freely-given relationships that do not require staff to be present.
 
Paid staff support is a necessity for some disabled people to get by--and even to survive--in our current social structures. Friendship between people with disabilities are important, but there are inherent limitations in such relationships. Relationship circles that include only staff and other service reciepients are not enough. People with disabilities need family and non-disabled friends who know and care about them, and also stand by and stick up for them for the long term. The sad fact is that most disabled people have few (or no) non-disabled friends, and some disabled people have little (or no) involvement with family.
 
NQCA is focused exclusively to initiate and support freely-given relationships that either add to, or in many situations replace, family relationships. Advocates are recruited, oriented, and carefully matched to maximize the likelihood that relationships will be relevant, meaningful, and enduring. Advocates receive no compensation other than the rewards inherent in the relationship. Advocates are asked to be active in their friendship--to follow their heart and take personal responsibility for one neighbor. Advocates are asked to identify with their disabled friend, monitor services, and speak up when needed. All of us need people in our lives who will care and act in the ways that NQCA encourages advocates care and act. For disabled people who are more vulnerable to bad things happening, often less able to speak up for themselves, and usually with few independent advocates around them, the presence of an advocate can make a decisive difference.
 
Advocates often speak of how much they benefit from their NQCA supported relationship. Beyond the benefits to relationship partners, the relationships help our community to be more welcoming and respectful of all its citizens.

Board Chair Statement

From the President: It is truly amazing to observe the maturity of the North Quabbin Citizen Advocacy program through the years of superb work by our two dedicated coordinators Tom Doody and Betsy Alkins. As an organization devoted to building community, we can be proud of our accomplishments in developing and supporting one-to-one relationships that are long-term and encompass the qualities of dignity and respect.

Also, the board of directors is a group of dedicated and diverse people in our community who care very deeply about the values of citizen advocacy. Additionally, they are working hard to ensure the financial stability of the organization. As such, we are launching into our annual major donor campaign. Enclosed with this newsletter is a flyer encouraging you to contribute to the financial support of the vital work of North Quabbin Citizen Advocacy. 

This organization is making an impact in people’s lives - one person at a time. Individuals are being valued for who they are and our community is becoming richer in character because of it. Thank you for your involvement whether you contribute your time, talents, or treasures, or are a relationship participant or a friend of NQCA; you are making a difference in the lives of people in the North Quabbin area.
From the Vice-President: The good work done by NQCA is personal for me. As a person living with a disability, I can relate to many of the struggles faced by the people NQCA serves. My experiences help me to understand the necessity of Citizen Advocacy and why it’s so effective. I would like to share some thoughts with you.
I have received help from social service agencies and have witnessed the frustration of several service workers. A great deal of their frustration stemmed from the rules and regulations of the agencies which hampered their ability to help clients. As a client, I’ve heard statements such as, “I know you need help with finding a wheelchair accessible apartment, however my job description does not allow me to help clients with housing issues.” Fortunately for people with disabilities, the Citizen Advocacy approach doesn't have guidelines regarding how and what advocates can help protégés with.
Advocates are free to assist protégés based on their current desires and needs.

Since joining the NQCA Board of Directors in 2009, I’ve gained an even deeper understanding of the power that advocacy can have in the lives of people with disabilities. Advocates help their friends obtain essentials. Advocates help protégés by giving rides, arranging appointments or “just” being a friend. I was truly sad when I learned that for some people their advocate is their first friend who is not a family member or part of their programs. We as a community must remember that people with disabilities that lack friendship, want and benefit most from the support of a true friend. Several relationships are over twenty-five years old. Advocates also help their friends become more involved in the community. Participating in the community not only enhances the life experience for both the protégé and advocate, but also enriches the lives of fellow community members with whom they come into contact, thereby encouraging good will towards all citizens.


Geographic Area Served

PIONEER VALLEY REGION, MA
CENTRAL REGION, MA

NQCA serves  people with a mental disorder/disability from the North Quabbin (9 town region) of Masschuttes. This includes the towns of Athol, Orange, Erving, New Salem, Petersham, Phillipston, Royalston, Warwick & Wendell. These two criteria of having a mental condition and being from the North Quabbin region, are the only two criteria people have to meet for NQCA to have the opportunity to serve them. Although, NQCA has no income criteria, virtually all people served are of low-income.

Organization Categories

  1. Civil Rights, Social Action, Advocacy - Disabled Persons' Rights
  2. Human Services - Developmentally Disabled Services/Centers
  3. Mental Health & Crisis Intervention - Alliances & Advocacy

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)

No

Programs

North Quabbin Citizen Advocacy

North Quabbin Citizen Advocacy (NQCA) is a small, community-based non-profit governed by a voluntary, local board of directors. Throughout its history, NQCA has stayed focused on its mission to preserve, protect and defend the well-being of people with a mental disorder or disability resulting from brain damage, age (e.g., dementia), mental illness and/or developmental disability. This is accomplished by fostering freely-given relationships between a vulnerable individual with a mental condition (protégé) and an ordinary citizen (advocate). In each relationship, the advocate has interests and skills which match the interests, needs and desires of the protégé. The relationships are designed to be natural, long-lasting, helpful friendships, based on mutual respect.
 
NQCA is specialized to effectively fulfill its one and only mission--fostering and supporting voluntary, helpful, advocacy relationships for local people with mental disabilities and disorders.
Budget  80,000 per year
Category  Civil Rights, Social Action & Advocacy, General/Other
Population Served Elderly and/or Disabled
Program Short-Term Success 
North Quabbin Citizen Advocacy will continue to effectively fulfill its mission in spite of obstacles from social attitudes, stereotypes, low expectations, and funding challenges. Each year, fifteen North Quabbin residents with mental disabilities will have a new advocate who is becoming a friend and is providing support and advocacy when needed. Each year, at least seventy-five local residents with mental disabilities will have an established advocate/friend providing assistance as needed. The examples of these relationships will invite and inspire other local people to reach out to their neighbors in need. NQCA's work will preserve the vital lesson that an organized human service can effectively promote old-fachioned community caring in a society that increasingly relies on funded, professionalized service.
Program Long-Term Success 
All people with mental disabilities and disorders of all ages living in the North Quabbin area will have freely-given relationships that provide friendship, companionship, and advocacy as needed. The community will be a place where neighborly caring insures that all community members are accepted, included, and well supporter. Paid for human services will be provided as needed, but they will not dominate the life experience of any of our disabled neighbors. The North Quabbin community will be a place where all of its citizens have relationships and life experiences that are as full and rich as possible. People from other communities will come to North Quabbin to learn from the experience of a community that provides a good, mutually supportive, rewarding set of life opportunities to all of its citizens.
Program Success Monitored By 
NQCA's board, through its supervision committee, manages the effectiveness of the staff work. In June, 2012, NQCA invited an external evaluation by five people from other Citizen Advocacy programs. The team's report stated:
"The fact that NQCA has sustained itself, and continues to support so many relationships with such fine quality, especially relative to its modest funding levels, is a tribute to you all."
Comments made by advocate to the team included:

John: "Building the right kind of community that takes care of its own."
Karl: "I go back because it’s my privilege to live here. I just care; we need to be accountable to each other."
Dave: "I would gladly do anything for Tom. If I had my own place I’d take him in myself."
Laurie: "Sam calls me 10 times a day, but it doesn’t scare me. Why should Sam trust me; no one’s ever been there for her. Just constantly be there for her, some day she’ll trust me."
Pat: “I’m doing a lot for him (Keith) and he’s doing a lot for me.”

Examples of Program Success 
 
An eighteen-year old girl with a difficult early childhood has a newborn
baby and is living in a place that is not appropriate for the baby. Her advocate is managing her finances, building trust, and working with the young woman as she moves into the challenges of being a parent without support from the baby’s father.
 
An elderly woman who had an advocate for many years recently passed away. Her son has two advocates who helped him in making the arrangements. A small but lovely funeral service was attended by the woman’s advocate and by the two advocates who continue to support her son.

CEO/Executive Director/Board Comments

NQCA will continue to seek funding from diverse sources, including private foundations, the United Way of Franklin County, town and state funds, individual donations, and fund raising events through these tough financial times.  NQCA is updating it’s strategic plan that is based on a steady number of matches being made each year and a gradual increase in the number of relationships receiving support.  In order to support the steady growth of the program, the strategic plan calls for a gradual increase in funding from donations, fund-raisers, and multi-year funders. Further development of the endowment through major donor fund drives, and decreased reliance on one-year grants is planned. By following this plan, NQCA is gradually developing a stable, ongoing funding base.  NQCA’s major task for the coming year is to ensure continuing effective operation in all areas as one of the two long-term coordinators recently retired, and has been replaced by two new part-time workers who have been in training for the past six months before being hired in July. The transition is going well.

Management


CEO/Executive Director Mr. Thomas P. Doody
CEO Term Start Sept 1993
CEO Email [email protected]
CEO Experience

Tom Doody is the Executive Director. He has worked with people with disabilities for more than forty years. He consults with Citizen Advocacy programs throughout the country and internationally, and is recognized as a leader in the field. He is a private consultant with a focus on ways that human services can most effectively foster the integration of disabled people into the social life of their communities. He leads evaluation teams that assess Citizen Advocacy programs in other communities as well as other kinds of services for people with disabilities. He is a member of the North American Social Role Valorization Training, Development, and Safeguarding Council. He is also a member of study groups that prepare and offer workshops designed by Dr. Wolf Wolfensber of Syracuse University on moral questions in human services.

Co-CEO --
Co-CEO Term Start --
Co-CEO Email --
Co-CEO Experience --

Former CEOs and Terms

Name Start End
Ms. Joyce Rudsik 1991 1993
Mr. Allen Ashmore 1989 1991

Senior Staff

Name Title Experience/Biography
Mr. Nathaniel Johnson Assistant Coordinator
Nate has a physical disability so is well aware of the social situation of people with disabilities. He has a bachelors degree in social work. He has been a member of NQCA's board for three years. He lives locally and has a wide range of local connections to aid in recruiting participants into NQCA supported relationships.
Mrs. Katherine Thiem Assistant Coordinator
Katie has family members with disabilities who have been supported to live at home with family for their entire lives. She has a bachelors degree in social work. She has worked in recreation and social work in nursing homes, institutions, the local YMCA, and community based mental health services. She has also worked as a teacher in the local schools. Katie and her family have lived in the North Quabbin area for several generations. She brings a wealth of personal knowledge of the North Quabbin area as well as many connections that will aid the in recruitment of relationship participants for NQCA supported relationships.

Awards

Award Awarding Organization Year
-- -- --

Affiliations

Affiliation Year
-- --
Member of state association of nonprofits? No
Name of state association --

External Assessments and Accreditations

External Assessment or Accreditation Year
-- 2012

Collaborations

Advocates supported by NQCA will usually work with staff from service providing agencies to bring about postive change for their disabled friend. However, on occasion the advocacy action does become adversarial. In order to support the independent action of advocates being supported by the program, NQCA strives to be independent of any competing interests that might undermine the primary loyalty to the disabled person. Therefore, NQCA has no formal collaborations with other agencies or programs. NQCA’s coordinators do maintain important relationships with supportive individuals who work in organizations that work with populations of people who are frequently in need of advocacy. Moreover, staff maintains familiartiy with agencies that provide different services from NQCA's mission for offering support to advocates, and also for referral purposes. NQCA is well embedded in its non-human service community. Many local businesses donate to NQCA’s annual Walkathon that is in it thirteenth year of operation. NQCA's Individual Donor Campaign, which has been operating for three years, also brings connections to the program. NQCA's "home" is in the North Quabbin community.

CEO/Executive Director/Board Comments

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Foundation Comments

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Staff Information

Number of Full Time Staff 0
Number of Part Time Staff 3
Number of Volunteers 250
Number of Contract Staff 0
Staff Retention Rate % 50%

Staff Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 3
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 1
Other (if specified): 0
Gender Female: 1
Male: 2
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? Yes
Organization has Strategic Plan? Yes
Years Strategic Plan Considers 5
Management Succession Plan Yes
Business Continuity of Operations Plan No
Organization Policies And Procedures Yes
Nondiscrimination Policy Yes
Whistle Blower Policy No
Document Destruction Policy No
Directors and Officers Insurance Policy Yes
State Charitable Solicitations Permit Yes
State Registration Yes

Risk Management Provisions

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Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency N/A N/A

Governance


Board Chair Col. James Lake Ret.
Board Chair Company Affiliation Retired
Board Chair Term Aug 2011 - Aug 2012
Board Co-Chair Mr. Nathaniel J. Johnson
Board Co-Chair Company Affiliation North Quabbin Citizen Advocacy
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
REV. Jane Allen Community Volunteer Exofficio
Mr. Chuck Baxter Community Volunteer Voting
Ms. Polly Bixby Community Volunteer --
Mrs. Namio Charest Community Volunteer Voting
Mr. Peter Cross Community Volunteer Voting
Mr. John DeWitt Community Volunteer Voting
Ms. Marilyn Farnun Community Volunteer Voting
Mr. Ben Feldman Community Volunteer Voting
Mrs. Susie Feldman Community Volunteer Voting
Mr. George Hunt Community Volunteer --
Mr. Frank Kanserstein Community Volunteer Voting
Mr. Jim Lake Community Volunteer Voting
Mr. Mark Shoul Community Volunteer Voting
Ms. Patircia Vandenbreg Community Volunteer Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 14
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 6
Male: 8
Not Specified 0

Board Information

Board Term Lengths 2
Board Term Limits 3
Board Meeting Attendance % 65%
Written Board Selection Criteria No
Written Conflict Of Interest Policy No
Percentage of Monetary Contributions 80%
Percentage of In-Kind Contributions 100%
Constituency Includes Client Representation Yes

Standing Committees

  • Board Development / Board Orientation
  • Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
  • Executive
  • Human Resources / Personnel

CEO/Executive Director/Board Comments

NQCA's board vice-president was hired as a part-time worker effective 7/1/12. He will be resigning from the board at our August 24, 2012 annual meeting. He will be replaced on the board by Justin Varnet, another local man who has a disability.
 
NQCA's board is an active, working board that takes major responsibility in all aspects of program operation. With only three part-time staff working at NQCA, the board role in getting needed work done, providing community connections for recruitment, and also in providing continuity to the program, is vital. Ongoing board development is crucial to NQCA's ongoing success.

Foundation Comments

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Financials


Revenue vs. Expense ($000s)

Expense Breakdown 2011 (%)

Expense Breakdown 2010 (%)

Expense Breakdown 2009 (%)

Fiscal Year July 01, 2011 to June 30, 2012
Projected Income $80,905.00
Projected Expense $80,905.00
Form 990s

2011 990

2010 990EZ

2009 990

Audit Documents --
IRS Letter of Exemption

IRS Letter of Determination

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2011 2010 2009
Total Revenue $80,871 $65,890 $73,855
Total Expenses $65,263 $70,255 $62,158

Prior Three Years Revenue Sources

Fiscal Year 2011 2010 2009
Foundation and
Corporation Contributions
-- -- --
Government Contributions $0 $0 $0
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified -- -- --
Individual Contributions $80,864 $65,866 $73,849
Indirect Public Support -- -- --
Earned Revenue -- -- --
Investment Income, Net of Losses $7 $24 $6
Membership Dues -- -- --
Special Events -- -- --
Revenue In-Kind -- -- --
Other -- -- --

Prior Three Years Expense Allocations

Fiscal Year 2011 2010 2009
Program Expense $65,263 $70,255 $62,158
Administration Expense -- -- --
Fundraising Expense -- -- --
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 1.24 0.94 1.19
Program Expense/Total Expenses 100% 100% 100%
Fundraising Expense/Contributed Revenue 0% 0% 0%

Prior Three Years Assets and Liabilities

Fiscal Year 2011 2010 2009
Total Assets $27,217 $13,096 $17,338
Current Assets $27,217 $13,096 $17,338
Long-Term Liabilities $0 $0 $0
Current Liabilities $2,026 $3,565 $3,379
Total Net Assets $25,191 $9,531 $13,959

Prior Three Years Top Three Funding Sources

Fiscal Year 2011 2010 2009
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value $10,808.00
Spending Policy N/A
Percentage(If selected) --
Credit Line No
Reserve Fund Yes
How many months does reserve cover? 4.00

Capital Campaign

Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? No

Short Term Solvency

Fiscal Year 2011 2010 2009
Current Ratio: Current Assets/Current Liabilities 13.43 3.67 5.13

Long Term Solvency

Fiscal Year 2011 2010 2009
Long-term Liabilities/Total Assets 0% 0% 0%

CEO/Executive Director/Board Comments

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Foundation Comments

Financial summary data in charts and graphs are per the organization's IRS 990s.  Contributions from foundations and corporations are listed under individuals when the breakout was not available.

Documents


Other Documents

No Other Documents currently available.

Impact

The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.


1. What is your organization aiming to accomplish?

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2. What are your strategies for making this happen?

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3. What are your organization’s capabilities for doing this?

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4. How will your organization know if you are making progress?

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5. What have and haven’t you accomplished so far?

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