Share |

Veterans Legal Services (Shelter Legal Services Foundation Inc.)

 885 Centre Street
 Newton, MA 02459
[P] (617) 5520623
[F] (617) 5522615
http://www.veteranslegalservices.org
info@veteranslegalservices.org
Anna Schleelein Richardson
Facebook Twitter
INCORPORATED: 1994
 Printable Profile (Summary / Full)
EIN 04-3212264

LAST UPDATED: 04/14/2015
Organization DBA Veterans Legal Services
Former Names Veterans Legal Services Project (1994)
Organization received a competitive grant from the Boston Foundation in the past five years No

Summary

--

Mission StatementMORE »

Veterans Legal Services' mission is to promote self-sufficiency, stability, and financial security of homeless and low-income veterans through free and accessible legal services. Through restricted funding, we also provide legal services to homeless and at risk individuals in Cambridge.

Mission Statement

Veterans Legal Services' mission is to promote self-sufficiency, stability, and financial security of homeless and low-income veterans through free and accessible legal services. Through restricted funding, we also provide legal services to homeless and at risk individuals in Cambridge.

FinancialsMORE »

Fiscal Year Sept 01, 2014 to Aug 31, 2015
Projected Income $250,000.00
Projected Expense $250,000.00

ProgramsMORE »

  • Cambridge Program
  • Veterans Program

Revenue vs. Expense ($000s)

Expense Breakdown 2013 (%)

Expense Breakdown 2012 (%)

Expense Breakdown 2011 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Overview

Mission Statement

Veterans Legal Services' mission is to promote self-sufficiency, stability, and financial security of homeless and low-income veterans through free and accessible legal services. Through restricted funding, we also provide legal services to homeless and at risk individuals in Cambridge.

Background Statement

VLS is proud to have been the first legal services provider in Massachusetts to specialize in servicemembers’ and veterans’ issues. In 1991, Veterans Legal Services was started by Boston College Law School students to serve the residents of the New England Center for Homeless Veterans whose legal needs were going unmet. VLS has since expanded to locations such as the Cambridge Multi-Service Center and the Chelsea Soldiers’ Home to reach those in need. VLS promotes self-sufficiency, stability, and financial security for veterans and the homeless through comprehensive and accessible legal services. VLS serves nearly 400 clients per year at legal clinics located in homeless shelters and services centers throughout the Greater Boston Area. Providing services on-site allows us to more fully understand client needs and increases the likelihood of their successful transition to permanent housing, employment, and independence.


Impact Statement

Veterans Legal Services is proud to have been selected as a 2014 Social Innovator by Root Cause. Previously known as Shelter Legal Services, at the end of 2013 the organization began doing business as Veterans Legal Services to better reflect our mission of serving those who serve. Veterans Legal Services assists nearly 400 clients per year with a variety of legal issues; has raised awareness about legal issues for military servicemembers, veterans, and their families; and has successfully diversified its funding sources in a difficult economy. Goals for the coming year include continuing the execution of our professional strategic plan completed in February 2013, fundraising to build organizational stability, and enhancing our existing client services.

Needs Statement

Our primary need is for funding that will sustain responsible growth of our staff so that we can assist more veterans and their families with resolving legal issues that pose a barrier to self-sufficiency. Additional staff will facilitate the growth of our volunteer attorney program which will enable us to increase the number of clients we serve exponentially, and better meet the legal needs of veterans from all eras of service.

CEO Statement

This past year has brought many exciting changes to our organization. While many of you have gotten to know us as Shelter Legal Services, we have renewed our focus on the organization’s original mission of serving veterans in need. We are therefore excited to announce that as of September 1, 2013 we began ‘doing business as’ Veterans Legal Services!

Over the past year, we have also welcomed the newest member of the SLS team, Eve Elliott, Esq. who joined us as a staff attorney, together with Access to Justice Fellow, Rosemary Allen, Esq., and dozens of new volunteers. Despite these changes, our goals for the organization remain the same. We continue to strive to provide the most effective, accessible legal services to veterans and the homeless in need today, and to ensure that Shelter Legal Services is here to meet the needs of our clients in the years to come. In January 2013, SLS completed a professional strategic plan to ensure we continue to meet those goals, but we cannot do it without your essential, sustaining support.

VLS was started because other organizations were not meeting the legal needs of our servicemembers and veterans. Twenty-three years later, we are still the primary provider of legal services to veterans in the Greater Boston Area. We cannot do it alone. Your support enables us to stand up for veterans dealing with financial, family, and disability issues which too often result from the stresses of military service. Will you make sure they are accounted for? Please join us in fulfilling our mission by visiting veteranslegalservices.org and supporting VLS today.

Sarah E. Roxburgh, Esq. & Anna Schleelein Richardson, Esq.

Co-Executive Directors


Board Chair Statement

One of the most important things we learn in the Marine Corps is to never leave someone behind. Here at home, it is equally important that we follow through on that shared responsibility to our nation’s veterans; in particular, those who are most in need. And we must continue until everyone is accounted for.

Serving as the President of Shelter Legal Services is one of the ways that I have been able to follow through on that responsibility. Through our on-site clinics located at the New England Center for Homeless Veterans, Cambridge Multi-Service Center, and the Chelsea Soldiers’ Home, Shelter Legal Services and its volunteers have provided free legal services valued at over $1 million to nearly five hundred clients who would otherwise not have received services in 2013.

Our organization has made great strides this past year. We have taken on higher impact cases, added key members to our team, and we were recently chosen by Root Cause as one of its five 2014 Social Innovators! We are also rebranding the organization, now ‘doing business as’ Veterans Legal Services, to better align with our mission of helping veterans in need, and our services are having a major lasting impact in our clients’ lives. But while overall rates of veterans’ homelessness have decreased since 2010, the number of veterans who served in Iraq and Afghanistan, and have since become homeless, has more than doubled. More women veterans, younger veterans, and families need help now, and legal services are three of their top ten unmet needs. Shelter Legal Services is committed to serving them. Will you help us fulfill that commitment?

Imagine being a young man or woman unable to return to work because of injuries from combat, a parent receiving an eviction notice just before the holidays, or not being able to access critical benefits and services when you need them the most. These are the legal issues our clients face every day as they struggle to survive and support their families. With your help, Shelter Legal Services can make sure these veterans have a voice, an advocate in the courtroom, someone to make sure their sacrifice is not forgotten and they are accounted for in their community. We cannot do it without your support. For every veteran we are able to help, we must turn away many more due to a lack of resources. It doesn’t have to be that way. Visit our new website, www.veteranslegalservices.org, to support our mission and learn more today.

Timothy McLaughlin, Esq.

President


Geographic Area Served

METROWEST REGION, MA
GREATER BOSTON REGION, MA

VLS serves the following counties in Massachusetts:
Essex
Middlesex
Norfolk
Plymouth
Suffolk

Organization Categories

  1. Civil Rights, Social Action, Advocacy - Civil Rights, Social Action, & Advocacy N.E.C.
  2. Human Services - Centers to Support the Independence of Specific Populations
  3. -

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)

No

Programs

Cambridge Program

In addition to our veterans clinics, we serve literally homeless individuals and those at-risk of eviction in Cambridge, MA. Our Cambridge program includes our legal clinic hosted by the Cambridge Multi-Service Center for the Homeless where we serve some of our most vulnerable clientele. This program is funded through restricted grant funding primarily from the Department of Housing Development.
Budget  $79,000.00
Category  Crime & Legal, General/Other Legal Services
Population Served Homeless Families People/Families with of People with Disabilities
Program Short-Term Success 

Short-term, we define success by the number of clinics held and clients served, which may include counseling and advising a veteran on how best to handle an upcoming court date, to attending court and representing the veteran, to referring clients with non-legal issues to more appropriate sources of assistance.

Program Long-Term Success 

Our ultimate goal is to assist clients with achieving stability, economic security, and healthy families. We do this through removing legal barriers. Because we assist with a variety of legal problems, success for each client is unique.

Program Success Monitored By 

We currently measure client income, housing, and family situation at entry and exit from our program. Success is measured by the number of clients who stabilize or increase their income (e.g., securing a source of income), stabilize or improve their housing situation (e.g., preventing eviction), or stabilize or improve their family situation (e.g., reuniting with children).

Examples of Program Success 

We represented a homeless single mother with two young children, one of whom she sent to Florida to visit his father. At the end of the school vacation, the father refused to return the child and told the mother he was taking the child out of the country to Puerto Rico. The mother, who is a full-time student, went to the police station and family court in Massachusetts, who referred her to us. We were able to assist her the same day she requested help, and represented her in court over the following two days, obtaining restraining orders and emergency custody orders to secure the child’s return. The mother borrowed money from family to purchase a plane ticket to fly to Florida to pick up the child. Eventually, the mother obtained possession of the child and borrowed more money to fly back to Massachusetts. After assisting the mother with resolving the immediate emergency, we were also able to obtain an order for support of the children, and put safe guards in place for future visits to prevent the father from taking the child without permission again. Both of the children are with their mother and the family is doing well.


Veterans Program

Veterans Legal Services promotes self-sufficiency, stability, and financial security for veterans and the homeless through comprehensive and accessible legal services. Through our Veterans Program, we currently offer on-site legal services on a walk-in basis at the New England Center for Homeless Veterans. the Chelsea Soldiers Home, and Massachusetts Veterans Stand Down. In the future, we hope to expand these community partnerships to include other sites, such as VA hospitals, funding permitting.
 
By locating legal clinics at homeless shelters and service centers, Veterans Legal Services reaches underserved and neglected members of our society who are often reluctant to seek legal help.
 
 
 
Budget  $175,000.00
Category  Crime & Legal, General/Other Legal Services
Population Served Veterans People/Families with of People with Disabilities Families
Program Short-Term Success  Short-term, we define success by the number of clinic held and veterans served, which may include counseling and advising a veteran on how best to handle an upcoming court date, to attending court and representing the veteran, to referring veterans with non-legal issues to more appropriate sources of assistance.
Program Long-Term Success 
Our ultimate goal is to assist veterans with achieving stability, economic security, and healthy families. We do this through removing legal barriers. Because we assist with a variety of legal problems, success for each client is unique.
 
 
Program Success Monitored By  We currently measure client income, housing, and family situation at entry and exit from our program. Success is measured by the number of clients who stabilize or increase their income (e.g., securing a source of income), stabilize or improve their housing situation (e.g., preventing eviction), or stabilize or improve their family situation (e.g., reuniting with children).
Examples of Program Success 

When Michael, a disabled Vietnam Veteran and former Police Officer, asked for help from Veterans Legal Services (“VLS”) he had just gotten an eviction notice. He paid his rent on time every month, but his landlord wanted to raise the rent by $100 and he couldn’t pay the increase. He was receiving a housing subsidy and the program he was in also wouldn’t let him pay more because so much of his income was already going to rent. He wasn’t sure what to do and he called VLS.

VLS Staff Attorney, Eve Elliott, immediately began helping with the eviction. Eve first tried to work something out with Michael’s landlord, but they wouldn’t budge. Eve then represented Michael in the eviction trial in the Chelsea District Court.

A few days after Thanksgiving, when we were still waiting for the court’s decision, Michael called the office. “Do you think I can put up my Christmas tree?” he asked. He then explained that traditions like that made him feel at home and helped with his depression and anxiety, but he didn’t want to risk it if he was likely to be evicted before Christmas. We told him to go ahead and we’d be here to help if the eviction moved forward. Only a few days later we received the decision from the District Court. The Court had issued a judgment in favor of Michael, which meant he was not going to become homeless!


CEO/Executive Director/Board Comments

Veterans Legal Services is very excited to have been selected as a 2014 Social Innovator by Root Cause. We are currently working with the Root Cause team to prepare for their upcoming showcase on May 7, 2014!
 
Veterans Legal Services also completed a professional strategic plan in February 2013. This process was incredibly valuable, and has been both a tremendous opportunity and a challenge. As we work to sustainably grow our organization, we have ambitious goals for fundraising, development of our volunteer attorney program, and growth of client services. We are looking forward to leveraging the resources of the Social Innovation Forum to achieve these goals.

Management


CEO/Executive Director Ms. Sarah E. Roxburgh Esq.
CEO Term Start Sept 2008
CEO Email Sarah.Roxburgh@veteranslegalservices.org
CEO Experience

Attorney Sarah Roxburgh focuses on assisting homeless and imminently homeless individuals with a variety of civil legal matters, including housing, landlord/tenant, and family law matters. She is responsible for VLS’s organizational management, along with Anna Richardson. Sarah directs VLS’s legal clinics at the Cambridge Multi-Service Center. She received her B.A. from Northeastern University College of Arts & Sciences and her J.D. from New England Law | Boston. Her student article, Divorce, Domestic Violence, and Deportation, was published in the Summer 2008 edition of the Massachusetts Family Law Journal. She was also Co-President of the National Lawyers Guild New England Law | Boston chapter. Sarah gained experience at Greater Boston Legal Services, the New England Law | Boston Clinical Law Office, and Suffolk County Probate & Family Court. She also gained experience in criminal law with the Law Office of E. Peter Parker, where she assisted defense counsel in a Middlesex County high-profile retrial for manslaughter. Upon graduation, she received the New England Law | Boston Dean Timothy J. Cronin, Jr. Memorial Award for the graduate with the most outstanding contribution to public service.

Sarah was admitted to the Massachusetts Bar on December 11, 2008. Prior to law school, Sarah was an associate at Bartram & Cochran, Inc., a national commercial real estate consulting firm based in Hartford, Connecticut, where she was a Connecticut-licensed salesperson. Sarah was also a copywriter at Think Creative Group in New Haven, Connecticut. Attorney Roxburgh is an active member of Senior Partners for Justice and the Women’s Bar Association. She also is a
volunteer with Pawprints at Children’s Hospital Boston, where she volunteers with her Wheaten Terrier, Herman, visiting patients through their therapy dog visitation program.

Co-CEO Ms. Anna Schleelein Richardson Esq.
Co-CEO Term Start Aug 2008
Co-CEO Email Anna@veteranslegalservices.org
Co-CEO Experience

Attorney Anna Richardson focuses on assisting homeless and low income veterans with a variety of civil legal matters, including state and federal benefits issues. She is responsible for VLS’s organizational management, along with Attorney Roxburgh. Anna directs VLS’s legal clinics at the Chelsea Soldiers’ Home and the New England Center for Homeless Veterans. She has served as faculty for the Massachusetts Law Reform Institute Basic Benefits Training offered by Massachusetts Continuing Legal Education (“MCLE”) teaching other legal services advocates about state and federal veterans’ benefits, as well as providing instruction to the private bar at MCLE’s recent course titled Military Families & Divorce. She has also performed trainings on veterans’ legal issues for the Boston Bar Association, the Legal Advocacy and Resource Center, and various legal services agencies. In October, 2011 Anna received Boston University School of Law's Victor J. Garo Public Service Award, presented annually to two alumni for their commitment and dedication to public service.

Anna received her B.A. from Boston College and her J.D. from Boston University School of Law where she served as a note editor of the Public Interest Law Journal. Her student note, The Legal Implications of False Promises and Other Military Recruiter Misconduct, was published in the Journal's Fall 2007 issue. During law school, Anna received the highly competitive Rappaport Fellowship in Law and Public Policy. During her fellowship and following law school she worked with the Massachusetts Executive Office of Elder Affairs on issues including preventing elder abuse and improving accountability for reverse mortgage lenders. During law school, she also interned with the Civil Rights Division of the Massachusetts Attorney General’s Office where she drafted the agency’s Veterans’ Resource Guide, now available at mass.gov/ago. Upon graduation, Anna received the law school’s Warren S. Gilford Law and Humanity Prize for her commitment to public service. She is admitted to the Massachusetts Bar and is accredited to represent individuals before the Department of Veterans Affairs.

Former CEOs and Terms

Name Start End
-- -- --

Senior Staff

Name Title Experience/Biography
-- -- --

Awards

Award Awarding Organization Year
-- -- --

Affiliations

Affiliation Year
-- --
Member of state association of nonprofits? No
Name of state association --

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --

Collaborations

--

CEO/Executive Director/Board Comments

--

Foundation Comments

--

Staff Information

Number of Full Time Staff 3
Number of Part Time Staff 0
Number of Volunteers 60
Number of Contract Staff 0
Staff Retention Rate % 100%

Staff Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 3
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): 60 - Our volunteers are continuously changing and come from a diverse variety of backgrounds
Gender Female: 3
Male: 0
Not Specified 60

Plans & Policies

Organization has Fundraising Plan? Under Development
Organization has Strategic Plan? Under Development
Years Strategic Plan Considers N/A
Management Succession Plan Under Development
Business Continuity of Operations Plan No
Organization Policies And Procedures No
Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes
State Charitable Solicitations Permit --
State Registration --

Risk Management Provisions

--

Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Semi-Annually

Governance


Board Chair Mr. Timothy McLaughlin Esq.
Board Chair Company Affiliation Holland & Knight
Board Chair Term Feb 2011 -
Board Co-Chair --
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Aaron Bates AllianceBerstein Voting
David Bizar Esq. Seyfarth Shaw Voting
Jennifer Glanville Boston Beer Company Voting
Theodore Grannatt Esq. McCarter & English Voting
Clayton Jones Wunderlich Securities Voting
Kristen Kuliga Esq. KSport & Entertainment Voting
CAPT. Mary Jo Majors US Navy Nurse Corps. (Ret.) Voting
Brian McLaughin Esq. Law Offices of Brian McLaughlin Voting
Timothy McLaughlin Esq. Holland & Knight Voting
Robert Sheridan Esq. Mintz Levin Voting
Wendy Silverman Esq. State Street Bank & Trust Co. Voting
Jonathan Sym The Evermedia Group, Inc. Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 1
Caucasian: 11
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 4
Male: 8
Not Specified 0

Board Information

Board Term Lengths 3
Board Term Limits --
Board Meeting Attendance % --
Written Board Selection Criteria Yes
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions 100%
Constituency Includes Client Representation No

Standing Committees

  • Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
  • Executive

CEO/Executive Director/Board Comments

--

Foundation Comments

--

Financials


Revenue vs. Expense ($000s)

Expense Breakdown 2013 (%)

Expense Breakdown 2012 (%)

Expense Breakdown 2011 (%)

Fiscal Year Sept 01, 2014 to Aug 31, 2015
Projected Income $250,000.00
Projected Expense $250,000.00
Form 990s

2013 990

2012 990

2011 990

2010 990

Audit Documents

2013 Accountant's Review

2012 Accountant's Review

2011 Financial Review

2010 Financial Review

IRS Letter of Exemption

IRS Letter of Determination

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2013 2012 2011
Total Revenue $322,259 $198,782 $282,528
Total Expenses $249,246 $194,875 $159,709

Prior Three Years Revenue Sources

Fiscal Year 2013 2012 2011
Foundation and
Corporation Contributions
$115,200 $111,500 --
Government Contributions $52,951 $51,381 $56,472
    Federal $52,951 $51,381 --
    State -- -- --
    Local -- -- --
    Unspecified -- -- $56,472
Individual Contributions $109,799 $4,666 $201,748
Indirect Public Support -- -- --
Earned Revenue -- -- --
Investment Income, Net of Losses $214 $375 --
Membership Dues -- -- --
Special Events $44,095 $30,860 $23,716
Revenue In-Kind -- -- --
Other -- -- $592

Prior Three Years Expense Allocations

Fiscal Year 2013 2012 2011
Program Expense $195,049 $161,895 $149,182
Administration Expense $44,035 $25,055 $10,527
Fundraising Expense $10,162 $7,925 --
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 1.29 1.02 1.77
Program Expense/Total Expenses 78% 83% 93%
Fundraising Expense/Contributed Revenue 3% 4% 0%

Prior Three Years Assets and Liabilities

Fiscal Year 2013 2012 2011
Total Assets $200,936 $127,923 $124,016
Current Assets $77,603 $102,923 $97,891
Long-Term Liabilities $0 $0 $0
Current Liabilities $0 $0 $0
Total Net Assets $200,936 $127,923 $124,016

Prior Three Years Top Three Funding Sources

Fiscal Year 2013 2012 2011
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value $0.00
Spending Policy N/A
Percentage(If selected) --
Credit Line Yes
Reserve Fund Yes
How many months does reserve cover? 2.00

Capital Campaign

Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? Yes

Short Term Solvency

Fiscal Year 2013 2012 2011
Current Ratio: Current Assets/Current Liabilities -- -- --

Long Term Solvency

Fiscal Year 2013 2012 2011
Long-term Liabilities/Total Assets 0% 0% 0%

CEO/Executive Director/Board Comments

--

Foundation Comments

Financial summary data in the charts and graphs above are per the organization's IRS Form 990s. Contributions from foundations and corporations are listed under individuals when the breakout was not available.

Documents


Other Documents

No Other Documents currently available.

Impact

The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.


1. What is your organization aiming to accomplish?

Veterans Legal Services' goal is to ensure that no military servicemember or veteran is homeless because of a lack of legal representation. We define success by how many of our clients we assist with removing legal barriers to stability, self-sufficiency, and healthy families. We measure this success by the number of our clients who transition from homelessness and high risk situations to independent living and stability.

2. What are your strategies for making this happen?

In order to reach those veterans most in need of assistance, we provide legal services on-site at area homeless shelters and service centers on a walk-in basis. This allows us to reach our clients where they are already receiving other services like case management or a hot meal. While at the shelters we are able to provide on the spot counseling and advice on emergent legal issues, while also conducting intake and case assessment. Our staff then assess the cases and determine which cases to accept for full representation, including accompanying the veteran to court and representing him or her in all stages of the case.

3. What are your organization’s capabilities for doing this?

Our organization is able to represent a large number of clients on a shoestring budget because we leverage the resources of volunteer law students and attorneys who assist with all aspects of client representation from intake and case assessment to appearing in court. As the only legal aid organization in Massachusetts whose mission is to serve veterans, Veterans Legal Services has unique expertise in this area. Our advocates are frequently asked to train other lawyers and advocates on the legal issues unique to veterans. Finally, our community partnerships with the New England Center for Homeless Veterans, Chelsea Soldiers Home, all six Boston area law schools, and various law firms enhance our ability to meet the critical need of our clients.

4. How will your organization know if you are making progress?

In order to measure our success we currently track the number of legal services clinics held, the number of clients served, the number of volunteers engaged, and client income, housing, and family circumstances at entry and exit from our program.

5. What have and haven’t you accomplished so far?

We are currently working to build our capacity and enhance our volunteer attorney program so that we can serve more veterans in need, while ensuring organizational sustainability. We know that these volunteers will need training and mentoring to achieve successful outcomes for our clients, but we cannot offer these key services without additional staff.