Share |

South Cove Manor Nursing and Rehabilitation Center, Inc.

 120 Shawmut Avenue
 Boston, MA 02118
[P] (617) 423 0590
[F] (617) 292 7922
www.SouthCoveManor.com
[email protected]
Amy Chin Macauley
INCORPORATED: 1977
 Printable Profile (Summary / Full)
EIN 80-0687948

LAST UPDATED: 01/30/2015
Organization DBA South Cove Manor Nursing Home
South Cove Realty Company Limited Partnership
South Cove Nursing Facilities Foundation Inc.
South Cove Manor Inc.
Former Names --
Organization received a competitive grant from the Boston Foundation in the past five years No

Summary

--

Mission StatementMORE »

South Cove Manor provides award-winning, innovative, geriatric nursing and rehabilitation care that meets the cultural, physical, and psychosocial needs of our residents, including a special focus on the unique needs of the Asian community. Our holistic, interdisciplinary approach incorporates the traditional Chinese value of respect for the elderly, and reflects the latest in resident-centered care research.

Mission Statement

South Cove Manor provides award-winning, innovative, geriatric nursing and rehabilitation care that meets the cultural, physical, and psychosocial needs of our residents, including a special focus on the unique needs of the Asian community. Our holistic, interdisciplinary approach incorporates the traditional Chinese value of respect for the elderly, and reflects the latest in resident-centered care research.


FinancialsMORE »

Fiscal Year Jan 01, 2013 to Dec 31, 2013
Projected Income $10,141,604.00
Projected Expense $9,819,430.00

ProgramsMORE »

  • South Cove Manor at Quincy Point

Revenue vs. Expense ($000s)

Expense Breakdown 2012 (%)

Expense Breakdown 2011 (%)

Expense Breakdown 2010 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Overview

Mission Statement

South Cove Manor provides award-winning, innovative, geriatric nursing and rehabilitation care that meets the cultural, physical, and psychosocial needs of our residents, including a special focus on the unique needs of the Asian community. Our holistic, interdisciplinary approach incorporates the traditional Chinese value of respect for the elderly, and reflects the latest in resident-centered care research.


Background Statement

South Cove Manor began as a grass roots initiative to address the unmet needs of a growing Asian elderly population that heretofore had faced language and cultural barriers in traditional care facilities. The current nursing and rehabilitation home opened in 1985, the result of eight years of planning by a committed volunteer group of founders, and strong support from the Asian community as well as the broader business, political and healthcare communities. 

Today, South Cove Manor is a 100-bed skilled nursing home, owned by South Cove Nursing Facilities Foundation Inc., a non-profit organization. Most residents are low or moderate-income, and some 90% rely on public sources to fund their stays. South Cove Manor is open to any elder, but our focus on providing bi-lingual Chinese language services, and activities and food that are culturally sensitive to Asian populations result in most residents being of Asian descent.

Everything that South Cove Manor has done throughout our history has been shaped by our guiding principles of providing the highest quality of care for our residents and families, valuing the importance of our dedicated employees, and striving to be a good neighbor. These principles, which have served us so well over the years, have led us to a bold vision for South Cove Manor that requires a new, state-of-the-art facility to better serve the increased and evolving needs in our community.


Impact Statement

For over 26 years South Cove Manor has provided residential and rehabilitation services geared to meet the needs of the poor older adult Asian population. Indeed, we are the only facility in Massachusetts with this focus. The majority of our staff speaks Chinese, including Mandarin, Cantonese and Toisanese dialects, so that language is never a barrier to patient care and comfort. 90% of our residents rely on public sources to fund their stays. Our 99% occupancy rate speaks to the demand for our unique services.

Our commitment to exceptionally high quality care and innovation has resulted in an unprecedented track record of stellar regulatory ratings. We have received the highest (Five-Star) quality rating from the Centers for Medicare and Medicaid, 17 out of 19 deficiency-free survey ratings from the Mass DPH, and were included in theU.S. News & World Report’s2012 edition of Best Nursing Homes.

Every day, the care and services we provide make a real difference in the quality of life of our residents. It is not unusual for our residents to continue to thrive well beyond the life expectancy predicted by the medical professionals who referred them.

Our goals are: to meet the growing demand for our services; accommodate the changing and more complex elder care environment brought about by recent health care legislation; and implement a new, innovative model of care that is even more resident-centered, effective, and still affordable. To accomplish these goals, we are constructing a new state-of-the-art facility,South Cove Manor at Quincy Point, that has the necessary capacity and that is intentionally designed to incorporate key elements of a ‘Small House’ service delivery model, an innovative approach that reflects the latest in geriatric research. South Cove Manor at Quincy Point would represent only the third such facility in the region.


Needs Statement

South Cove Manor requires an expanded, state-of-the-art facility to address several important needs. 

·        The growing need for rehabilitation and residential care services for Asian elders in our community, far exceeding our current 100-bed capacity. The Asian American population in Metro Boston grew by 70% in the 1990’s. Asians now comprise some 24% of Quincy residents.

·        Additional capacity needed to meet the changing environment created by recent health care legislation and planned Accountable Care Organizations (ACO’s), which will increasingly serve as gate-keepers that authorize services such as long-term care. Without up-to-date facilities, South Cove will no longer be a viable partner for these ACO’s.

·        The need for a new model of care that is more responsive to the latest research in elder care service, such as the ‘Small House’ model.

·        South Cove Manor’s need to continue to be financially viable into the future, requiring additional economies of scale.

These needs cannot be met within our current facility, or even by expanding our existing building. Exhaustive engineering studies have shown that we cannot expand in place. So we must move to a new location, and into a new building that meets the important needs listed above. This important project will cost $32.1 million, which we will finance with a combination of tax exempt bonds, New Market Tax Credits, our own equity, and a $3 million capital campaign.


CEO Statement

Dear Friends,

South Cove Manor’s vision is that in the later years of a long and productive life, we all can be surrounded by friends and family in a comfortable home, with whatever medical, social and logistical supports we need. This is a vision that we will increasingly be able to make a reality in our new facility at Quincy Point, to break ground in fall 2012. With this new state-of-the-art campus, we will build upon our 26+ year track record of award-winning service to elders, and introduce an innovative resident-centered model of care, based on the ‘Small House’ concept, to provide more effective, flexible and yet still affordable service to our vulnerable population. 

We are the only nursing and rehabilitation facility in Massachusetts with a specific focus on the linguistic and cultural needs of Asian elders, and as such we fill a unique and important niche.  As we launch the Campaign for South Cove Manor at Quincy Point, we welcome the support of individuals and organizations who share our commitment to high quality, affordable elder care. We invite you learn more about our plans and our unique services, and we look forward to your involvement in helping us shape the future of elder care. 

Many thanks,

Richard E. Wong

President and CEO, South Cove Manor Nursing and Rehabilitation Center


Board Chair Statement

--

Geographic Area Served

GREATER BOSTON REGION, MA
City of Boston- Citywide (please select all areas as well)
METROWEST REGION, MA
NORTHEAST REGION, MA
STATEWIDE
City of Boston- Allston/ Brighton
City of Boston- Back Bay
City of Boston- Beacon Hill/ West End
City of Boston- Charlestown
City of Boston- Chinatown/ Leather District
City of Boston- North Dorchester
City of Boston- South Dorchester
City of Boston- Downtown
City of Boston- East Boston
City of Boston- Fenway/ Kenmore
City of Boston- Hyde Park
City of Boston- Jamaica Plain
City of Boston- Mattapan
City of Boston- Mission Hill
City of Boston- North End
City of Boston- Roslindale
City of Boston- Roxbury
City of Boston- South Boston
City of Boston- South End/Bay Village
City of Boston- Harbor Islands
City of Boston- West Roxbury

South Cove Manor residents principally come from Suffolk, Norfolk and Middlesex Counties. Because of the unique nature of the facility, residents have come from other New England States and occasionally, from other parts of the United States.

Organization Categories

  1. Health Care - Nursing Facilities
  2. -
  3. -

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)

Yes

Programs

South Cove Manor at Quincy Point

To meet the growing demand for our services, and to support a new model of care, South Cove Manor is building a state-of-the-art nursing and rehabilitation home in Quincy. This 141-bed facility will increase our bed capacity by 40% and provide space for extensive rehabilitation services as well as resident activities. 

Based on the ‘Small House’ model, 9 communities of 14-18 residents will enjoy private or semi-private rooms clustered around an attractive indoor courtyard. With a home-like feel, each community will have its own family-style dining area and lounge areas for relaxing and entertaining. Designated staff will work with each community, getting to know their needs and building relationships that enrich patient lives and enhance service delivery. 

Numerous public spaces include: a gracious living room on the first floor, activity rooms on each floor, a Learning Center (open to the community) with Chinese language materials and internet access, and gardens and walking paths.

Budget  $8,753,825.00
Category  Health Care, General/Other Nursing Home Care
Population Served Aging, Elderly, Senior Citizens Asian, Pacific Islander Heritage Elderly and/or Disabled
Program Short-Term Success 

Short-term success includes:

·        Smoothly transitioning our 100 residents and 150 staff to our new home in Quincy

·        Accommodating 41 additional residents from our waiting list

·        Hiring 50 additional staff, and training all staff in the ‘Small-House’ care model

·        Opening our doors to our new neighborhood to offer elder care education and resources, volunteer opportunities and jobs, and serve as an exemplary neighbor

·        Completing our new facility on time and on budget, and with the successful completion of our $3 million capital campaign.

Program Long-Term Success 

With the creation of South Cove Manor at Quincy Point 40% more elders, particularly Asian elders, will be able to access our high-quality nursing and rehabilitative care. The facility will also support a new era of innovative service delivery. This will be one of the first facilities in the Quincy/ South Shore area that is based on the ‘Small-House’ model, where resident care is delivered in small communities that are more home-like, foster independence, and enhance resident quality of life. Experience has shown that in ‘Small House’ models, residents get more personalized care, more direct time with nursing staff, and report greater satisfaction with privacy, autonomy, health care services and meals. 

Long-term success also includes SCM continuing to be cost-effective due to additional economies of scale, and having a facility that enables us to be a preferred partner to other health care organizations in what we envision as a seamless continuum of care for elders.

Program Success Monitored By 

The success of the South Cove Manor at Quincy Point project will be measured in several ways, both short-term and long-term:

·        The successful completion of the new building, on time and on budget

·        Serve more residents: fill the additional 41 beds; maintain 99% census

·        Implement the new model of care resulting in high resident satisfaction: maintain at least 95% satisfaction on regular Mass. DPH family surveys

·        Maintain our exceptional quality ratings from regulators: quality rating from Centers for Medicare and Medicaid (maintain 5-star); Mass. DPH surveys (retain deficiency-free ratings)

·        Continue to be regarded as a good neighbor and resource to the larger community

Examples of Program Success 

Examples of current program success:

·        Highest (Five-Star) quality rating from the Centers for Medicare and Medicaid

·        18 out of 20 deficiency-free survey ratings from the Mass. DPH

·        Listed in the U.S. News & World Report’s 2012 edition of Best Nursing Homes

·        100% of respondents to DPH survey of resident families expressed their high satisfaction

Examples of success for the new project:

·        Key public leaders in Quincy are enthusiastic about the project, which is now under construction for opening in May 2014.

·        We have received our DON certificate from the Commonwealth.


CEO/Executive Director/Board Comments

--

Management


CEO/Executive Director Mr. Richard E. Wong
CEO Term Start Oct 2011
CEO Email [email protected]
CEO Experience

Mr. Wong has over 35 years of financial and senior management experience in the elder care field and beyond. Mr. Wong has been associated with South Cove for close to 18 years, originally joining the board of directors in the late 1990’s. He was promoted from Managing Director to President and CEO in 2011. His prior positions include: Vice President and CFO, Massachusetts Senior Care Association (the Massachusetts trade association representing nursing homes, assisted living, and continuing care communities), and Treasurer and CFO for the former Massachusetts Turnpike Authority. Mr. Wong holds a BS/BA from Northeastern University and an MBA from Suffolk University. With a thorough knowledge of the Asian community, the long term care industry, and diverse senior management experience, Mr. Wong along with South Cove’s senior management team brings a vast amount of experience to guide and manage its proposed new building project.

Co-CEO --
Co-CEO Term Start --
Co-CEO Email --
Co-CEO Experience --

Former CEOs and Terms

Name Start End
-- -- --

Senior Staff

Name Title Experience/Biography
Ms. Li Chen Administrator

Ms. Chen is a licensed nursing home administrator with 20 years nursing experience in both acute care hospital and long term care nursing facilities. She became a licensed nursing home administrator in 2006, and holds a Bachelor of Science of nursing degree from Beijing Nursing School and completed a Business Administration program at Ocean Business School. Ms. Chen served six years on the Board of Directors of the Chinese American Nurses Association of New England.

Awards

Award Awarding Organization Year
Best Nursing Homes U.S. News & World Report 2012
Deficiency Free Surveys Massachusetts Department of Public Health 2012

Affiliations

Affiliation Year
-- --
Member of state association of nonprofits? Yes
Name of state association --

External Assessments and Accreditations

External Assessment or Accreditation Year
Centers for Medicare and Medicaid Services (U.S. Department of Health and Human Services) - Medicare Certification --

Collaborations

--

CEO/Executive Director/Board Comments

--

Foundation Comments

--

Staff Information

Number of Full Time Staff 146
Number of Part Time Staff 0
Number of Volunteers 20
Number of Contract Staff 0
Staff Retention Rate % 97%

Staff Demographics

Ethnicity African American/Black: 2
Asian American/Pacific Islander: 136
Caucasian: 9
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): --
Gender Female: 131
Male: 16
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? Under Development
Organization has Strategic Plan? Under Development
Years Strategic Plan Considers --
Management Succession Plan Under Development
Business Continuity of Operations Plan No
Organization Policies And Procedures Under Development
Nondiscrimination Policy Under Development
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes
State Charitable Solicitations Permit Yes
State Registration --

Risk Management Provisions

--

Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Quarterly
Senior Management Formal Evaluation and Frequency Yes Semi-Annually
Non Management Formal Evaluation and Frequency Yes Semi-Annually

Governance


Board Chair Mr. Richard Lui Esq.
Board Chair Company Affiliation Lui & Frasca, P.C.
Board Chair Term May 2005 - May 2014
Board Co-Chair Mrs. May Y. Chin
Board Co-Chair Company Affiliation Tufts Medical Center
Board Co-Chair Term May 2005 - May 2014

Board Members

Name Company Affiliations Status
Honorable Marianne B. Bowler United States Magistrate Judge, United States District Court Voting
Ms. Hemmie Chang Esq. Partner, Foley Hoag, LLP Voting
Ms. May Y. Chin Former Project Director Clinical Performance Management, Massachusetts General Hospital Voting
Mr. Thomas Chin Former Financial Executive, Raytheon Company Voting
Mr. Stanley D. Elkerton Vice President, Chief Engineer, City Point Partners Voting
Dr. Leonard S. Lai MD Department of Psychiatry, Faulkner Hospital Voting
Ms. Anne Leslie Political Communications Consultant Voting
Mr. Richard Lui Esq. Principal, Lui & Frasca Voting
Ms. Susan Luo Senior Vice President, State Street Financial Services Voting
Mr. Paul MacKinnon Former Senior Vice President, Bank of America Voting
Dr. Jason Z. Qu MD Department of Anesthesia, Massachusetts General Hospital Voting
Ms. Alice L. Rose Vice President for Health Services, North Hill Communities, Inc. Voting
Mrs. Helen Chin Schlichte Community Volunteer. Former Public Administrator Voting
Mr. David T. Ting President, Mugar Enterprises, Inc. Voting
Dr. Hon Hoi Yee MD, FACEP Former Staff Physician, Partners Healthcare at North Shore Medical Center Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 10
Caucasian: 5
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): --
Gender Female: 7
Male: 8
Not Specified 0

Board Information

Board Term Lengths 3
Board Term Limits --
Board Meeting Attendance % --
Written Board Selection Criteria Under Development
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions --
Constituency Includes Client Representation Yes

Standing Committees

  • Audit
  • Board Governance
  • Building
  • Capital Campaign
  • Finance
  • Investment
  • Management
  • Nominating
  • Patient Care

CEO/Executive Director/Board Comments

--

Foundation Comments

--

Financials


Revenue vs. Expense ($000s)

Expense Breakdown 2012 (%)

Expense Breakdown 2011 (%)

Expense Breakdown 2010 (%)

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2012 2011 2010
Total Revenue $10,281,707 $8,748,430 $9,971,528
Total Expenses $9,217,095 $9,042,448 $8,948,716

Prior Three Years Revenue Sources

Fiscal Year 2012 2011 2010
Foundation and
Corporation Contributions
-- -- --
Government Contributions $0 $0 $0
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified -- -- --
Individual Contributions $360,209 $38,117 $34,029
Indirect Public Support -- -- --
Earned Revenue $9,227,651 $8,797,966 $8,658,852
Investment Income, Net of Losses $603,988 $-56,168 $920,866
Membership Dues -- -- --
Special Events -- -- --
Revenue In-Kind -- -- --
Other $89,859 $-31,485 $357,781

Prior Three Years Expense Allocations

Fiscal Year 2012 2011 2010
Program Expense $9,164,321 $8,802,226 $8,740,046
Administration Expense $52,774 $240,222 $208,670
Fundraising Expense -- -- --
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 1.12 0.97 1.11
Program Expense/Total Expenses 99% 97% 98%
Fundraising Expense/Contributed Revenue 0% 0% 0%

Prior Three Years Assets and Liabilities

Fiscal Year 2012 2011 2010
Total Assets $56,124,476 $16,015,961 $16,389,792
Current Assets $9,921,396 $11,996,182 $12,885,368
Long-Term Liabilities $40,834,387 $2,414,121 $2,536,609
Current Liabilities $1,687,139 $1,063,502 $1,020,827
Total Net Assets $13,602,950 $12,538,338 $12,832,356

Prior Three Years Top Three Funding Sources

Fiscal Year 2012 2011 2010
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value --
Spending Policy --
Percentage(If selected) --
Credit Line No
Reserve Fund Yes
How many months does reserve cover? --

Capital Campaign

Are you currently in a Capital Campaign? Yes
Capital Campaign Purpose To build a new facility, South Cove Manor at Quincy Point.
Campaign Goal $32,700,000.00
Capital Campaign Dates June 2012 - Dec 2014
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? --

Short Term Solvency

Fiscal Year 2012 2011 2010
Current Ratio: Current Assets/Current Liabilities 5.88 11.28 12.62

Long Term Solvency

Fiscal Year 2012 2011 2010
Long-term Liabilities/Total Assets 73% 15% 15%

CEO/Executive Director/Board Comments

South Cove Organization

South Cove Nursing Facilities Foundation, Inc., a not-for-profit 501©(3) organization and related subsidiaries are represented in the consolidate financial statements for all entities. The Foundation was formed in 1977 for the purpose of financing, building, and operating a long-term care facility to serve the Asian elderly community. South Cove Realty Company Limited Partnership was formed for the purpose of constructing and holding the land, building, and equipment of the facility. The Partnership is owned 99% by the Foundation and 1% by the Manor. South Cove Manor, Inc. a C-Corporation was created in 1985 to carry out the nursing home operations. The Manor is owned 100% by the not-for-profit Foundation.

As part of an overall Reorganization Plan by the Board of Directors to plan for the expansion of South Cove Manor, a new not-for-profit 501©(3) organization – South Cove Manor Nursing and Rehabilitation Center, Inc. has been created to replace the existing operations of the C-Corporation by the opening of the new building. In addition the current Foundation will be a supporting organization to the new South Cove Manor Nursing and Rehabilitation Center, Inc. The Realty Partnership will be dissolved when the existing South Cove Manor located in Boston moves to Quincy and the existing property is reused for the benefit of the Boston/Chinatown community.

Foundation Comments

South Cove has been operating since 1977 under several entities. IRS Form 990s posted above reflect South Cove Nursing Facilities Foundation, Inc. (foundation) and South Cove Manor Nursing and Rehabilitation Center, Inc. The Center was founded in 2011 to replace the existing operations of the C-Corporation by the opening of the new building. Financial summary data in the charts and graphs above is per the audited financials, which reflects the activity of South Cove Nursing Facilities Foundation, Inc. and South Cove Manor Nursing and Rehabilitation Center, Inc., or the foundation and C-Corporation in years prior. Contributions from foundations and corporations are listed under individuals when the breakdown was not available.

Impact

The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.


1. What is your organization aiming to accomplish?

--

2. What are your strategies for making this happen?

--

3. What are your organization’s capabilities for doing this?

--

4. How will your organization know if you are making progress?

--

5. What have and haven’t you accomplished so far?

--