Share |

Friendship Home Inc.

 PO Box 916, 458 Main Street
 Norwell, MA 02061
[P] (781) 659-8202
[F] (781) 659-8205
[email protected]
Heather Dwyer
 Printable Profile (Summary / Full)
EIN 04-8295500

LAST UPDATED: 01/16/2019
Organization DBA None
Former Names --
Organization received a competitive grant from the Boston Foundation in the past five years No


Mission StatementMORE »

The mission of Friendship Home is to enrich the lives of individuals with developmental disabilities and their families by providing quality respite care and support services in a safe and caring environment.

Mission Statement

The mission of Friendship Home is to enrich the lives of individuals with developmental disabilities and their families by providing quality respite care and support services in a safe and caring environment.

FinancialsMORE »

Fiscal Year July 01, 2017 to June 30, 2018
Projected Income $2,314,589.00
Projected Expense $2,305,415.00

ProgramsMORE »

  • Bridges to Work Vocational Program
  • Individual Support Services and Agency with Choice
  • Overnight Respite
  • Social Recreational Programs

Revenue vs. Expense ($000s)

Expense Breakdown 2017 (%)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Mission Statement

The mission of Friendship Home is to enrich the lives of individuals with developmental disabilities and their families by providing quality respite care and support services in a safe and caring environment.

Background Statement

Friendship Home was founded in 1999 by Wilma Goodhue and Joan Mullare, two mothers of adult children with developmental disabilities. These women have served for many years on the Regional and South Coastal Area Citizen Advisory Boards and  the Family Support Committee of the ARC of the South Shore, working as advocates for the disabled. Their experiences and hands-on interactions with other families who manage similar challenges inspired them to create a center for individuals with developmental disabilities. They wanted a center that would specifically address the need for quality respite care and provide opportunities for these special individuals to build relationships and develop independent living skills. 

In 2010, we opened the Home with a Heart, a retreat-style center that offers day and evening educational, vocational and social programs for individuals with developmental disabilities and their families on the first floor, as well as short-term overnight retreats ranging from one night to two weeks at our Home Away from Home overnight respite center on the second floor. 

Since our inception, Friendship Home has grown to serve more than 200 individuals with developmental disabilities and their families in a variety of vocational, educational and recreational programs.

Impact Statement

Friendship Home has made significant changes in both individual lives and the community by creating a responsive and flexible system of supports and opportunities for people with disabilities and their families. 
Major accomplishments:
1.  Completed $3.5 million activity and respite center that provides space for 40 to 50 day/evening program participants and 10 overnight guests in our 2 upper-level respite units.
2.  Provided meaningful work experiences for more than 55 individuals in our Bridges to Work vocational program, which finds job opportunities for our participants in local businesses. 
3.  Provided social, recreational and travel opportunities for more than 100 individuals with disabilities throughout the South Shore.
4.  Hosted more than 74 guests for weekend respite and given them an opportunity to live independently and develop life skills. Their families meanwhile enjoyed much-needed time to nurture themselves and replenish their energy from the daily demands of caring for their loved ones with disabilities.
5.  Provided an annual 5-day/4-night adventure camp experience, in partnership with the South Shore YMCA, for more than 40 adults with developmental disabilities.  
Our goals for the upcoming year include:
1.  Expand our respite offerings as planned to meet the needs of area families.
2.  Grow our Circle of Friends to ensure the financial and human resources to deliver creative and responsive programs.
3.  Grow our employment partnerships with local businesses to provide increased employment opportunities in the community.

Needs Statement

Friendship Home has the following immediate funding needs:
1.  Scholarship fund for our respite and social recreational programs. State funding for respite covers 25% of total operating costs for one respite unit. We need approximately $250,000 annually to provide these scholarships.
2.  Transportation for those who need to get to work, attend community appointments and participate in activities.  We must face this challenge and continue to build relationships with the local Regional Transit Authority and Council on Aging in order to maximize existing resources.We need a minimum of $50,000 annually.
3.  Reserves for endowment, capital, program expansion and new program start-up. We need approximately $250,000 to feed this reserve fund.
4. Technology to more effectively manage website, donors and financial systems as our contracts and reporting needs become more complex. We need approximately $100,000 for technology initiatives.
5.  Business partners who will provide training and employment opportunities at their locations.  

CEO Statement

Friendship Home's emphasis on community partnership is unique.  Our focus is two-fold. We strive to create as many connections and opportunities for individuals with disabilities and their families, and we enrich our community by connecting individuals and businesses with us. This remarkable movement has resulted in tremendous success for Friendship Home and an extraordinarily rewarding experience for those in the community who engage with us. All of our volunteers report dramatic improvement in their own quality of life and perspective and businesses report that employing our workers and connecting with us has been very positive for their business.  The individuals and families who we serve have opportunities that they haven't had before, and our staff and volunteers remain enthusiastic and creative as we find new ways to improve their lives and our communities.
This philosophy creates an environment of  positive energy that moves our programs forward.  We have strong partnerships with the local YMCA, schools, clubs, churches and civic groups that take on our mission as their own.  It truly is a community of support, and we are proud and grateful that so many have joined us.
As we continually grow our Circle of Friends, unique opportunities will develop in our community and enrich the lives of all who connect with our programs.

Board Chair Statement


Geographic Area Served


The vast majority of Friendship Home participants are from Southeastern Massachusetts.  However, guests in overnight respite program travel from as far away as Central Massachusetts.   
We are able to provide service for residents throughout Massachusetts, but this is not currently practical for day and evening programs due to the logistics of transportation.  Our overnight respite and camp programs are more practical for those who live farther away from our Norwell location. 

Organization Categories

  1. Human Services - Developmentally Disabled Services/Centers
  2. Employment - Job Training
  3. Recreation & Sports - Recreational Clubs

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)



Bridges to Work Vocational Program

Friendship Home’s Bridges to Work vocational program empowers individuals with developmental disabilities to explore their career plans, set goals, participate in training and find employment in the community. Training exercises and classes at Friendship Home focus on strengthening independent living skills, social skills, business math, computer skills, reading, team building and communication skills.Weekly community outreach and volunteer activities are coordinated to assist program participants with active membership in the community and on-site training.  Through Bridges to Work, more than 42 clients with developmental disabilities have attained and retained employment. Friendship Home’s employment partners are essential to this work, with businesses such as Moran Environmental Recovery, 7-Eleven and South Shore Medical Center representing just a few of our 31 collaborating businesses.

Budget  $750,000.00
Category  Employment, General/Other Job Training & Employment
Population Served People/Families with People of Developmental Disabilities Adults Unemployed, Underemployed, Dislocated
Program Short-Term Success 
Each individual creates vocational goals and objectives and works with his/her Case Manager and Job Developer to identify jobs of interest in the community.  As they prepare for job placement and develop additional skills during their non-work hours, program participants choose classes  geared toward their training needs and interests.  We plan for each participant to attain advancement in their field of interest 85% of the time (i.e. participants who study money management will demonstrate improved money skills based on their entry-level skill demonstration).  Some classes require successful completion, while others require independent demonstration of a skill or series of skills.  Each individual has his/her own goals for completion of classes. 
Program Long-Term Success 
It is our goal to help individuals meet their career, vocational and enrichment goals through a vibrant curriculum and customized job training, job search, placement and ongoing support. Of the participants who seek employment (some attend for enrichment and do not want to work - less then 10%), 85% will have a job within 6 months. We currently serve 57 individuals and receive new inquiries for the program regularly due to the unique nature of our services and individualized planning. All employees are paid at least minimum wage and are supported by a Case Manager, Job Developer, and Job Coach for a successful and enriching experience. 
As the demand for our program grows, we seek business partners that will provide opportunities within their businesses for training and employment. The need for on-site training will be replaced by on-the-job opportunities for individuals to become productive employees.
Program Success Monitored By 
Progress is measured through client progress notes, Individual Service Plan reviews and ongoing data collection regarding job placements and advancement. 
Examples of Program Success 
Programatically, we measure success by the number of employers, job placements, work hours and curriculum opportunities. Within the last year, Bridges to Work obtained an additional 8 Employment Partners and paid positions for participants. Five positions were offered increased work hours, and we are seeing an increase in the average number of work hours per week. 
This program has grown from 8 participants in 2010 to 57 in 2017, a testament to the satisfaction of DDS, families and participants. Many participants are proud to hold one or more jobs that they never imagined possible.  Families consistently comment that their loved ones are thriving in our environment.  And employers express their satisfaction with our workers and our professional staff who support them.

Individual Support Services and Agency with Choice

Friendship Home's advocates work with individuals and their families to select support services that will help them reach their potential within the family home and community.  Families may choose from service management options, including Agency with Choice, which allows them to select their own support professional in cooperation with Friendship Home.
Budget  $150,000.00
Category  Human Services, General/Other Services for Individuals with Disabilities
Population Served People/Families with People of Developmental Disabilities Families People/Families with of People with Physical Disabilities
Program Short-Term Success 
85% of individuals served will actively engage in offered activities and demonstrate progress toward their objectives. 90% of families/individuals will report satisfaction with services.
Program Long-Term Success 
85% of individuals and families who participate will meet their social, recreational and independent living skills goals annually.
Program Success Monitored By 
Staff members track progress on monthly progress reports and complete progress reports bi-annually based on agreed upon goals and objectives outlined in the Individual Service Plan. 
Examples of Program Success 
An individual served by our program had shown limited progress and regression is some areas prior to his participation in our program.  He expressed unhappiness, frustration, anger and low self-esteem.  After participating in our program for less than 1 year, both he and his mother expressed full satisfaction. He had stabilized, worked at a new volunteer job site and actively engaged with his activities. 

Overnight Respite

Our Home Away from Home overnight respite center opened in 2012. The Home serves adults with developmental disabilities (ages 18 and older) who live at home with family members. When guests stay overnight, they enjoy a relaxing atmosphere. Our 14,000-square-foot, fully-accessible facility offers two wings, both of which have a large kitchen and living room area with a fireplace where guests enjoy movies, music and games. Each wing has 5 bedrooms with various accommodations such as a personal bathroom, hospital-style adjustable bed and double rooms for friends to stay together. Rooms are furnished with comfortable, stylish furniture that is attractive to our guests. Each room is equipped with an ADA-approved combination style lock that gives guests the option of extra privacy and the ability to secure their belongings. Our guests may choose their room upon check in. Each wing has 3 handicap-accessible bathrooms, one of which is a roll-in style that accommodates guests who are unable to use a tub.

Short-term stays of one night to two weeks allow participants to learn skills and experience independence while enjoying time with friends. Respite gives families an opportunity to re-energize, nurture themselves and attend to other priorities. Friendship Home staff members work to provide excellent care and thoughtfully plan fulfilling activities in the community for our guests.
 Although more than 90% of our guests are from the Southeast Region, we have had guests from Central Massachusetts and the Boston area. The vast majority of people served by Friendship Home live at home with family members who care for them. Families report that this is a critical service, and guests report feeling more independent and look forward to their stay. We provide a vital resource for these individuals and their families. The program is 25% funded by state contracts.

Budget  $290,000.00
Category  Human Services, General/Other Respite Care
Population Served People/Families with People of Developmental Disabilities People/Families with of People with Physical Disabilities People/Families with of People with Disabilities
Program Short-Term Success 

75 individuals have completed the intake process and have had their first stay.  This family testimonial best expresses the benefits:

"The respite care program at Friendship Home has provided a great source of growth and development for our son and our family. This supportive community embraces reflection and rest. For our family, we can sometimes be so concentrated on caring for our son that everything else is pushed aside. Respite care restores a sense of balance. Our son has far exceeded all of our expectations by completing new and challenging projects independently with the guidance of respite care staff. He has proven not only to others that he can reach beyond the stars but most importantly he has developed more self-confidence in his own abilities to be a successful young man."
Program Long-Term Success 
Friendship Home focuses on providing quality services and building natural supports.  For many of the individuals we serve, those natural supports may help families care for them and provide permanent safety nets when their families can no longer provide care. Overnight respite provides a bridge between natural and agency supports. It is truly a Home Away from Home for our guests and an invaluable resource for their families. For many, this tapestry of supports helps to eliminate the need for out-of -home residential placement except for those with the greatest physical and behavioral challenges. Overnight respite provides a model that supports individuals and families and prepares them for independent living and community inclusion. Over the past year, our respite team has helped 8 families successfully transition guests into supported independent living placements within the community. We imagine that there will always be a need for some type of respite, and Friendship Home is an ideal model for family support and community inclusion.

Program Success Monitored By 
In May 2017, our respite team created a guest survey to collect data on the overall satisfaction of our respite guests. The survey was designed in a way that guests could easily understand and complete as independently as possible. Upon completion of guest surveys, we received the following results: 100% of guests reported that they enjoy respite stays, 90% reported feeling that staff offer support when needed, 73% reported they feel their input is valid when making group decisions, 90% reported feeling they have opportunities to spend time with friends and 87% reported that they would stay in respite more often if given the choice. The respite team plans to continue to survey guests and families to ensure high-quality respite services. 
Examples of Program Success 
Our overnight respite staff strives to be available to our families when they need us most. In late June 2017, we received news from the mother of a participant who was diagnosed with breast cancer and needed to schedule surgery as soon as possible. In addition to the stress of the initial diagnosis and road ahead, this single mother also needed to worry about who would care for her daughter while she recovers. Her daughter is a lovely young woman with both mental and physical disabilities. She is unable to move around on her own and is non-verbal. She requires an incredible amount of care from her mother, who is her only caregiver. Without hesitation, the respite staff jumped in to help this family. The mother was able to have surgery in mid-July while her daughter spent a week at our Home Away from Home. At the end of the week, the mother shared with us her thoughts before undergoing surgery. She thought to herself  "I don't have to worry because she is in a beautiful, safe place being cared for by wonderful caring staff. I don't need to worry."

Social Recreational Programs

The focus of all social recreational programs is to help individuals with developmental disabilities develop lasting friendships and gain a sense of belonging and mastery.

The first program, Friendship Club, was founded in 1999 and began with 8 members who gathered to play games, make crafts, prepare a meal together and simply have fun. The Clubs met in church halls and other available meeting spaces throughout the South Shore.  In 2010, Friendship Home officially opened and since  that time “Club” has evolved to include more than 130 members, ages 12 and older. Some Clubs are tailored to meet special interests such as Cooking, and Guys and Girls Night Outs. Club members are given opportunities to fully enjoy the community, and we recognize their gifts and talents. 

In addition to the weekly Clubs, Friendship Home offers a variety of weekend excursions to popular attractions such as sporting events, theaters, zoos, movies, concerts, outdoor adventures and more. Weekend outings have become extremely popular and has evolved into inclusive community partnerships with local schools, theaters and other venues.

Another social activity is our popular monthly theme parties. Attendees are treated to a fun-filled night of dancing to a DJ, eating and socializing with their friends. Attendance in the past year has increased more than 100% with an average of 55 participants from all around the South Shore and beyond. It is a fantastic opportunity to introduce our members to new friends.

Every year, we partner with the South Shore YMCA on a 5-day, 4-night camping experience at Camp Hayward/Camp Burgess in Sandwich, MA. This weeklong adventure gives more than 40 campers an opportunity to experience the great outdoors with their friends.   
Budget  $123,000.00
Category  Human Services, General/Other Services for Individuals with Disabilities
Population Served People/Families with of People with Disabilities People/Families with of People with Physical Disabilities People/Families with of People with Psychological Disabilities
Program Short-Term Success 
Members report enjoyment and a sense of belonging and connectivity that increases their self-esteem and happiness. For some members, this is the first time that they have made lasting friendships. Families are able to to to attend to other priorities for short periods of time while their loved ones are involved in social recreational programs . 
Program Long-Term Success 
People with physical and intellectual differences build relationships with other people with and without these differences and they establish a broader support network in the community, reducing or eliminating the need for their institutional care.  Long-term success is measured by program growth and satisfaction. For example, an increasing number of participants and families and individuals report satisfaction, progress toward social goals and happiness.
Program Success Monitored By 
Survey data is analyzed periodically to make adjustments to the program.  Ongoing focus groups and discussion with individuals and families provide feedback and information about progress and satisfaction.  This year we distributed 2 Club specific surveys to help us to make changes to Club offerings.  We have made many changes and are now finetuning the offerings and working with families to help them fully understand the changes.
Examples of Program Success  Participants regularly express feelings of belonging and happiness as a result of their program membership.  One nonverbal woman initially displayed anxiety and needed her mother to remain at the meetings with her.  She was prepared but unable to participate in her group dance at our bi-annual variety show.  At our  Friendship Follies show, she was one of the first on the stage and proudly performed her dance with friends. She participates independently in Club meetings and has chosen to spend time with favorite staff members and friends.

CEO/Executive Director/Board Comments



CEO/Executive Director Ms. Andrea Pyke
CEO Term Start Feb 2017
CEO Email [email protected]
CEO Experience
Andrea has a strong history of leadership in community non-profit management on behalf of vulnerable and underserved populations. Andrea previously held the position of Vice President of Programs at Community Servings, where she successfully directed the agency’s core mission to provide medical nutrition therapy to more than 1,650 clients annually. Prior to this position, Andrea held key leadership positions at the May Institute working with individuals with developmental disabilities and their families as both the Assistant Program Director and Residential Director.
Co-CEO --
Co-CEO Term Start --
Co-CEO Email --
Co-CEO Experience --

Former CEOs and Terms

Name Start End
Lauren Payne Nov 2008 June 2015

Senior Staff

Name Title Experience/Biography
-- -- --
Ms. Heather Dwyer Director of Development
Heather has 15 years of experience in development, including major gifts, corporate and foundation fundraising, event planning and grant writing. Heather holds a Bachelor's degree from Catholic University in Washington, D.C.   
Ms. Eva Monahan Director of Finance/HR Eva has a Master's degree in Economics and Administration and brings more than 10 years of experience in the finance/accounting field.  She completed the Providers Council Graduate Certificate program in Community Human Service Management in 2013.


Award Awarding Organization Year
Peer Provider Award Massachusetts Council of Human Service Providers 2013


Affiliation Year
-- --
Member of state association of nonprofits? Yes
Name of state association Massachusetts Council of Human Service Providers

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --


Friendship Home collaborates on many levels with individuals, businesses and other providers.  We belong to the Association of Developmental Disabilities Providers, local Chamber of Commerce and the Massachusetts Council of Human Service Providers.   We collaborate on events, staff training, consultation and programming. 
In particular, we value our strong partnership with the South Shore YMCA. Together we provide an annual overnight camp experience for 40 individuals with developmental disabilities. YMCA and Friendship Home staff collaborate to ensure that 40 campers have a traditional camp experience with opportunities to try farming, water sports, challenge courses, horseback riding and many other activities.
Friendship Home works with the Norwell VNA, who offer staff training and consultation. 
Friendship Home works with 28 businesses that provide work opportunities for our Bridges to Work participants.  
Additional collaboration with local businesses helps us ensure that our events are successful and that we continually raise awareness about the people we serve and the needs of our programs.

CEO/Executive Director/Board Comments

Friendship Home has had remarkable growth since the completion of our Home with a Heart in 2010. Programs have grown and new programs have been established. We currently serve more than 200 individuals and families in our day, evening and overnight respite programs.
Friendship Home is seen as an innovator in employment services because we embraced the Employment First model years prior to the state mandate. We have an ever-growing number of businesses willing to work with us. Several have become spokespersons in the community as champions for employment of people with disabilities.
Our ongoing focus on building relationships and elevating those who we are privileged to serve has resulted in countless opportunities for connection, activity and volunteers.  We are committed as an organization to give back to the community, and we are always seeking ways for our program participants to get involved and volunteer their services. 
We are proud of our accomplishments and look forward to our future.  The way that we provide services offers challenges because our services are not fully funded by contracts and rely on fundraising efforts to meet those shortfalls.  Thankfully, the community has responded to our call to action. We anticipate the need for continued fundraising efforts to meet our goals and objectives.

Foundation Comments


Staff Information

Number of Full Time Staff 16
Number of Part Time Staff 34
Number of Volunteers 100
Number of Contract Staff 2
Staff Retention Rate % 88%

Staff Demographics

Ethnicity African American/Black: 3
Asian American/Pacific Islander: 0
Caucasian: 47
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): --
Gender Female: 40
Male: 10
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? Yes
Organization has Strategic Plan? Yes
Years Strategic Plan Considers 1
Management Succession Plan Under Development
Business Continuity of Operations Plan Yes
Organization Policies And Procedures Yes
Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes
State Charitable Solicitations Permit Yes
State Registration Yes

Risk Management Provisions


Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually


Board Chair Mr. John H. Spurr
Board Chair Company Affiliation Vice Chairman
Board Chair Term June 1999 - 2015
Board Co-Chair --
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Mr. K. Douglas Briggs Quincy Mutual Insurance Voting
Ms. Susan Daileader Vice President and Financial Consultant with Rockland Trust’s Investment Management Group Voting
Ms. Meg Doherty Norwell VNA Voting
Mr. Robert Fraser Mountain One Bank Voting
Ms. Wilma Rae Goodhue Co-founder of Friendship Home Voting
Mr. Robert Hawk Retired Voting
Mr. Paul Jevne Head of the Jevne Team at Coldwell Banker Real Estate Voting
Ms. Karen McArdle Community Volunteer Voting
Ms. Joan M. Mullare Co-founder of Friendship Home Voting
Mr. T. (Ken) Kenwood Mullare Attorney Voting
Mr. Donald W. Spradlin Retired Voting
Mr. Paul Sullivan Sullivan Tire Voting
Mr. Peter Tedeschi Community Volunteer Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 14
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 5
Male: 9
Not Specified 0

Board Information

Board Term Lengths 3
Board Term Limits 2
Board Meeting Attendance % 79%
Written Board Selection Criteria Under Development
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions 100%
Constituency Includes Client Representation Yes

Standing Committees

  • --
  • Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
  • Executive
  • Finance
  • Governance and Policy

CEO/Executive Director/Board Comments

Friendship Home has built our programs despite a challenging environment for human services and fundraising.  We require substantial fundraising efforts to sustain our operations.  Contracts and program fees account for approximately 50% of our operating budget.  We have been successful in raising the necessary funds to fund our operational expenses.  This effort requires ongoing and creative efforts at all levels of the organization.  We are blessed to have an outstanding talented and committed Board.  We are working to build a committee structure that provides opportunities for additional leadership opportunities and meaningful resources to the organization. 
Because we are small, efficiently and effectively ensuring that we have the staff to manage our finances and operations is critical to our success.  We have  volunteers at all levels of the organization and these volunteers provide the additional resources necessary to effectively run our programs and office.  In addition, volunteers continually engage new people to become involved and assist with our events. Our biggest challenge is meeting the needs of those who request our services.  Our building is utilized to its fullest capacity, and we have ongoing requests for our programs.  

Foundation Comments



Revenue vs. Expense ($000s)

Expense Breakdown 2017 (%)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2017 2016 2015
Total Revenue $2,254,435 $2,175,028 $2,329,507
Total Expenses $2,187,945 $2,117,418 $2,054,949

Prior Three Years Revenue Sources

Fiscal Year 2017 2016 2015
Foundation and
Corporation Contributions
-- -- --
Government Contributions $0 $0 $1,265,014
    Federal -- -- --
    State -- -- $1,201,873
    Local -- -- --
    Unspecified -- -- $63,141
Individual Contributions $194,514 $252,918 $288,025
Indirect Public Support -- -- --
Earned Revenue $1,387,454 $1,353,299 $151,321
Investment Income, Net of Losses $1,052 $917 $528
Membership Dues -- -- --
Special Events $671,218 $559,918 $624,619
Revenue In-Kind -- -- --
Other $197 $7,976 --

Prior Three Years Expense Allocations

Fiscal Year 2017 2016 2015
Program Expense $1,528,113 $1,462,108 $1,513,888
Administration Expense $403,016 $425,140 $353,041
Fundraising Expense $256,816 $230,170 $188,020
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 1.03 1.03 1.13
Program Expense/Total Expenses 70% 69% 74%
Fundraising Expense/Contributed Revenue 30% 28% 9%

Prior Three Years Assets and Liabilities

Fiscal Year 2017 2016 2015
Total Assets $4,236,939 $4,139,736 $4,040,073
Current Assets $1,110,864 $939,453 $734,702
Long-Term Liabilities $0 $0 $0
Current Liabilities $185,199 $154,486 $112,433
Total Net Assets $4,051,740 $3,985,250 $3,927,640

Prior Three Years Top Three Funding Sources

Fiscal Year 2017 2016 2015
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value --
Spending Policy N/A
Percentage(If selected) --
Credit Line Yes
Reserve Fund Yes
How many months does reserve cover? 4.00

Capital Campaign

Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates Apr 2008 - Sept 2011
Capital Campaign Raised-to-Date Amount $3,500,000.00
Capital Campaign Anticipated in Next 5 Years? No

Short Term Solvency

Fiscal Year 2017 2016 2015
Current Ratio: Current Assets/Current Liabilities 6.00 6.08 6.53

Long Term Solvency

Fiscal Year 2017 2016 2015
Long-term Liabilities/Total Assets 0% 0% 0%

CEO/Executive Director/Board Comments

Friendship Home is uniquely positioned for growth in both our overnight respite and vocational programs.  The need is well-established and coincides with the Employment First initiative and families who are seeking opportunities to build independent living skills for their loved ones.  We are the only overnight respite facility in the area and demand far exceeds our current capacity. We have steadily built our contracts with the state for these programs and look forward to further expansion.
Our challenge is that we require more space, staffing and funding to meet the demands.  We offer the highest quality programs, and our program budgets in many cases exceed contract dollars due to lower staff:client ratios or training opportunities that are more individualized and community-based.  Our supporters have responded each time we have challenged them to help us, and we are confident that our ever growing Circle of Friends will provide the support needed to strengthen and grow our programs.

Foundation Comments

Financial summary data in the charts and graphs above are per the organization's IRS Form 990s. Contributions from foundations and corporations are listed under individuals when the breakout was not available.


Other Documents

No Other Documents currently available.


The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.

1. What is your organization aiming to accomplish?

It is Friendship Home's overarching goal to create communities that support and embrace people with disabilities and their families.  We strive to improve awareness of the benefits of fully integrating these very special people into our places of employment, recreation, worship and fellowship. 
We are grounded in the belief that all people are employable and assets to the community. By encouraging individuals and businesses that are leaders in the community to set examples, we have had great success. However, we have further to go to accomplish equality in employment and community opportunities. Our program and development goals are all geared toward furthering this mission.  We define our success by continually expanding our Circle of Friends and ensuring that those who want to work are able to find employment that fulfills their career/vocational goals.  We also want to help the people we serve make connections with friends and colleagues who enrich their lives.
Our programs engage businesses and individuals to raise awareness and leverage opportunities for the people served by Friendship Home to be recognized in valued social roles within the community. It is our goal to ensure that all individuals have a rich and meaningful life with opportunities to contribute to our community through work, community service and recreational opportunities. 
We define our success by steady and consistent growth in our Circle of Friends and Corporate Partners. The number of supporters and the quantity and quality of collaborative relationships and endeavors are measured annually with goals to increase these opportunities and deepen relationships.  Our Bridges to Work vocational program continues to grow by leaps and bounds - 25-50% annually - due to individualized planning and rich opportunities for individuals to build a vibrant vocational life. 
Our core mission articulates support of families caring for people with developmental disabilities.  We take pride in offering them a Home Away from Home for their loved one so they may attend to other priorities.  We want families to live healthier and richer lives, and we want them to be rested and prepared to deal with the demands of caring and advocating for their loved one with special needs.  We are successful when families report feeling supported and utilize our respite and social/recreational programs to help enrich the lives of their loved ones. We plan to expand our program offerings by a minimum of 10% annually. We have great demand for our programs and seek to continually build our programs in response to demand and innovative ideas to meet the needs identified by our consumers.  

2. What are your strategies for making this happen?

While we continually seek to improve and advance our programs through training, effective management and use of outcome data to make appropriate changes, we also reach out to the community to raise awareness and create opportunities for people who can partner with us to join our mission and make an impact.  We invite the public to our cafe, theme parties and club activities regularly so that they can see what we do and realize the strengths and skills of those who we serve.  In return, we continually build opportunities for community involvement for our program participants.  Through this ongoing interaction, we are able to secure job opportunities and make valuable connections with volunteers and community leaders. 
The energy and connections made through our community engagement result in successful fundraising efforts and business opportunities that will ensure financial success. We have engaged the state Department of Developmental Services and Department of Transportation as partners.  We do not expect our programs to be entirely funded through state contracts. Therefore, the value added for supporters' investment is substantially different from other providers that rely solely on contracts to operate their programs.

3. What are your organization’s capabilities for doing this?

Friendship Home's budget has grown from $125,000 in 2009 to its current $2 million annual budget, which includes state contracts totaling $1.1 million and donation and event revenue filling the remaining balance. This has allowed us to begin to build a small reserve.  Friendship Home continues to grow our Circle of Friends annually through vibrant events and opportunities for involvement in our programs. 
All of our work is done in partnership with local businesses and individuals who provide work opportunities, financial support and creative opportunities for our program participants.  We are connected to our local Chamber of Commerce and affinity groups. We also engage in activities that help us collaborate with other providers and businesses to maximize partnership opportunities and build our foundation of financial support.
Our strong Board of Directors leads the organization in building a financial foundation through guidelines that have rendered us debt free and help us build reserves for investment in our future. Our vision for the future includes continued growth as an innovative leader.  The community has responded with a strong desire to become involved in our programs, which all currently have waiting lists. We have built contracts with the state Department of Developmental Services that grow each year as we expand our programs.

4. How will your organization know if you are making progress?

Friendship Home develops annual strategic goals and objectives that are based on demonstration of need, data compiled on program satisfaction, and utilization and impact (programmatic and financial).  All initiatives must directly relate to our mission and respond to the needs of individuals and families served or potentially served.
Friendship Home utilizes focus groups and satisfaction surveys to plan for programmatic expansion or changes.  We are are continually looking at our social recreational programs to more effectively and efficiently meet the needs of those who participate in our Friendship Club and Special Interest Club programs.  
Management tracks program progress monthly and studies financial impact through "Program Driver" reports.  Managers understand their goals and the financial and programmatic impact of their success.  These summary dashboards are reviewed at Board meetings so that the Board of Directors can effectively monitor progress. 
The completion of the capital campaign in 2010,  launch of our Bridges to Work program in 2010 and opening of our Overnight Respite Program in 2012 are evidence of our ability to achieve our goals and objectives. The  response to our programs is overwhelmingly positive. We believe our foundation is strong, and with careful planning, our future is bright.
Friendship Home measures individual and program progress (program growth, opportunities offered, individual attainment of goals such as jobs, engagement in social activities, etc.) to determine the success of existing services.  
Organizational success is measured by financial performance compared to budget, growth in Circle of Friends, quantity and quality of collaborative partnerships, and stakeholder satisfaction.  We measure revenue source breakdown (contracts and fees for service vs. donations),  fundraising efficiency, and financial stability and strength (level of reserves, cashflow, etc.).

5. What have and haven’t you accomplished so far?

Friendship Home achieved our long-term goal of completing The Home with a Heart, a 14,000-sq.-ft.  respite and activity center in 2010. The primary goal of our co-founders was to develop an overnight respite program, which utilizes the two 5-bedroom respite units on the upper level and a daily resource center and  social/recreational activity room on the lower level. Although we anticipated ongoing fundraising efforts, the Board further expected that some of the programs would be funded through state contracts and fees for service.
Friendship Home launched our Bridges to Work vocational program in 2010 with 4 program participants and a very small budget (less than $10,000).  The program has grown to serve 57 individuals with a budget of approximately $750,000.  The core program is fully supported by contracts with the Massachusetts Department of Developmental Services.
Our Home Away from Home overnight respite program was launched when the second floor build-out was completed in Spring 2012.  We have hosted more than 74 individuals with developmental disabilities for overnights, weekends and week-long retreats while their families received much needed rest. Both 5-bedroom units are fully booked on weekends, and the program opens for week-long stays as requested by families.  The program has a contract with DDS that covers 25% of program costs at this level of utilization.  We will need ongoing fundraising efforts to fund the balance.  Families report that this is a critical service, and guests report feeling more independent and can't wait to stay.
Our biggest current challenge is that we need additional space for our growing Bridges to Work program and seek a business partner  that would provide training opportunities for participants as well as income for our program.  Although we do not have debt, we have limited reserves to invest in such a venture. Our plan is to work with advisers and collaborators to help with this initiative.