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Community Service Network, Inc.

 52 Broadway
 Stoneham, MA 02180
[P] (781) 438-9254
[F] (781) 438-6037
Bryna Davis
 Printable Profile (Summary / Full)
EIN 22-2621963

LAST UPDATED: 11/05/2017
Organization DBA Community Service Network
Former Names --
Organization received a competitive grant from the Boston Foundation in the past five years No



Mission StatementMORE »

The mission of CSN is to help low and moderate income clients access the knowledge, skills and services that promote independence and self-sufficiency. The goal is to promote both immediate and sustained success.

Mission Statement

The mission of CSN is to help low and moderate income clients access the knowledge, skills and services that promote independence and self-sufficiency. The goal is to promote both immediate and sustained success.

FinancialsMORE »

Fiscal Year July 01, 2016 to June 30, 2017
Projected Income $20,500,000.00
Projected Expense $20,750,000.00

ProgramsMORE »

  • Housing Counseling

Revenue vs. Expense ($000s)

Expense Breakdown 2015 (%)

Expense Breakdown 2014 (%)

Expense Breakdown 2013 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Mission Statement

The mission of CSN is to help low and moderate income clients access the knowledge, skills and services that promote independence and self-sufficiency. The goal is to promote both immediate and sustained success.

Background Statement

CSN began at a kitchen table in September 1984 to help low and moderate income clients in crisis access the knowledge, skills, and appropriate services that promote independence and self-sufficiency.  The goal is to help our clients in their pursuit to secure the essentials of a reasonable standard of living and to promote both immediate and sustained success.  CSN provides a helping hand rather than a handout providing services in person to assist with a personal connection.  CSN provides services in the Massachusetts communities of Burlington, Lexington, Melrose, North Reading, Reading, Stoneham, Wakefield, Wilmington, Winchester, and Woburn.  CSN's programs include: Information and Referral; Advocay and Case Management; Housing Search Information; HUD certified Housing Counseling; Foreclosure Prevention assistance; Reverse Mortgage Counseling; Refinance and Loan counseling; Landlord-Tenant Dispute mediation; legal representation for low and very-low income tenants without other representation; Family Self-sufficiency counseling; First-time Home Buyer Education for both pre-purchase and post-purchase. MHFA's "Get the Lead Out" and Purchase and Rehabilitation Program; Home Owner Improvement Loan Programs, Soft-second Mortgage Program.  All of CSN's programs are housing related. CSN also previously ran a shelter for homeless families for nine years and a transitional housing program in partnership with Woburn Housing Authority for three years.

Impact Statement

CSN placed and maintained up to 2000 homeless families, without shelter placements, per month in hotels and motels. 
CSN counseled 190 individuals and families and prevented them from becoming homeless.
CSN prevented 50 families from losing their homes to foreclosure.
CSN assisted 95 low and very low-income households to maintain tenancy through landlord-tenant mediation.

Needs Statement

1. CSN needs funding to have the financial means to assist families to make mortgage, rent and utility payments to prevent foreclosure, eviction or shut-off. CSN needs to secure $25,000.
2. CSN needs to secure funding from alternative sources as grant funding from HUD has decreased significantly and CSN has had to utilize money from our reserves to cover housing counselor salaries. The decrease CSN is looking to make up is $10,000.
3. CSN needs to secure funding to make up for the loss of funding from the IOLTA grants. With the decrease in home sales as the economy declined the IOLTA funds were negatively impacted and the Massachusetts Bar Foundation had to discontinue funding on many grants they previously had been able to fund. The loss of funding is a loss of $18,000.
4. CSN is in need of the funding to be able to add additional programming for a population in need that there is a gap in programming for.  CSN needs funding to open a shelter for unaccompanied homeless youth, UHY are youth 24 or younger without a parent or gaurdian and no regular secure residence.  CSN is looking to open a shelter for UHY with wrap around services.  Funding needed believed to be $1.5 million.
5. CSN is in need of funding to add an additional attorney to the staff. We currently have 1 that handles all reverse mortgage counseling, all landlord-tenant dispute mediation, and all foreclosure prevention for the ten communities in our service area. Salary and benefits for adding a second staff attorney would add up to $68,000.

CEO Statement

CSN is an organization that provides a helping hand rather than a handout to its clients.  CSN encourages its clients once they are out of crisis and back on track to give back in any way they can, whether it be by volunteering their time, a service or making a donation of goods or funds.  In essence "pay it forward."  CSN's president started Community Service Network at her kitchen table 28 years ago after she needed to rely on public assistance for six months when a family crisis occurred.  The challenges and loss of dignity she had to go through to receive short term assistance made her determined to "find a better way" for people to access help.  She also found out the ten communities CSN serves had no other agency servicing those communities.

Board Chair Statement


Geographic Area Served


CSN serves the ten Massachusetts communities of: Burlington 01803; Lexington 02420; Melrose 02176; North Reading 01864;Reading 01867; Stoneham 02180; Wakefiield 01880; Wilmington 01887; Winchester 01890; and Woburn 01801.Additionally, for HUD Housing Counseling services CSN serves the following 11 communities: Andover 01845; Arlington 02474; Bedford 01730; Billerica 01821; Lynnfield 01940; Malden 02148; Medford 02155; Middleton 01949; Pabody 01960; Saugus 01906; and Tewksbury 01876.

Organization Categories

  1. Human Services - Human Services
  2. -
  3. -

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)



Housing Counseling

Provide HUD certified Housing Counseling for moderate, low and very low income families in the ten communities of our service area.  Counseling provided for Foreclosure Prevention, landlord tenant dispute mediation, certified reverse mortgage counseling and refinance and loan counseling.
Budget  $55,000.00
Category  Housing, General/Other Housing Counseling
Population Served Other Economic Level Adults Poor,Economically Disadvantaged,Indigent
Program Short-Term Success  90% of those counseled will maintain developed budget.  80% of those counseled will return for a follow up session of counseling to maintain housing. 90% of the elderly counseled for reverse mortgages will make the appropriate financially sound decision regarding taking a reverse mortgage on their home.
Program Long-Term Success  90% of those counseled will remain housed.
Program Success Monitored By  Materials utilized to monitor progress will include counselor notes, and surveys.
Examples of Program Success  Unsure at this time

CEO/Executive Director/Board Comments



CEO/Executive Director Mrs. Bryna T. Lakin-Davis
CEO Term Start July 2011
CEO Email
CEO Experience Elementary School Principal for 6 years in a suburban elementary school where evaluated and supervised a staff of  50 teachers and support staff.   Oversaw implementation of professional development for all staff.  Oversaw placement of all students.  Handled all discipline.  Created and optimized schedules for all staff.  Create and implement budget.  Interview and hire all new staff for the building. Has a degree in teaching, administration and nonprofit management.
Co-CEO Mrs. Sheila R Herbeck
Co-CEO Term Start July 2011
Co-CEO Email
Co-CEO Experience Sheila Herbeck is the founder and has been with the agency since she started it in 1984.  She has her social work degree and teaching degree.

Former CEOs and Terms

Name Start End
-- -- --

Senior Staff

Name Title Experience/Biography
-- -- --


Award Awarding Organization Year
Gold Seal of Approval CHAPA 2000


Affiliation Year
Citizens’ Housing and Planning Association 1987
Housing Partnership Network, Massachusetts Association of Community Development Corporations (MACDC) 1987
Member of state association of nonprofits? Yes
Name of state association --

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --



CEO/Executive Director/Board Comments


Foundation Comments


Staff Information

Number of Full Time Staff 3
Number of Part Time Staff 2
Number of Volunteers 3
Number of Contract Staff 0
Staff Retention Rate % 100%

Staff Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 6
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 3
Male: 2
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? Under Development
Organization has Strategic Plan? Under Development
Years Strategic Plan Considers --
Management Succession Plan Under Development
Business Continuity of Operations Plan No
Organization Policies And Procedures Yes
Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes
State Charitable Solicitations Permit Exempt
State Registration Yes

Risk Management Provisions


Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency No N/A


Board Chair Ms. Sheila Herbeck
Board Chair Company Affiliation President and Founder
Board Chair Term Oct 1985 - Oct 2017
Board Co-Chair --
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Ms. Laura Berg Stoneham Savings Bank a division of Salem Five Voting
Ms. Christine Bombaci The Savings Bank Voting
Ms. Bryna Davis Community Service Network Voting
Ms. Lisa Fiandaca MassHousing Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 5
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): --
Gender Female: 5
Male: 0
Not Specified 0

Board Information

Board Term Lengths 1
Board Term Limits 0
Board Meeting Attendance % 90%
Written Board Selection Criteria No
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 29%
Percentage of In-Kind Contributions 100%
Constituency Includes Client Representation No

Standing Committees


CEO/Executive Director/Board Comments


Foundation Comments



Revenue vs. Expense ($000s)

Expense Breakdown 2015 (%)

Expense Breakdown 2014 (%)

Expense Breakdown 2013 (%)

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2015 2014 2013
Total Revenue $21,705,538 $59,259,466 $48,913,387
Total Expenses $22,413,585 $59,265,302 $48,889,164

Prior Three Years Revenue Sources

Fiscal Year 2015 2014 2013
Foundation and
Corporation Contributions
-- -- --
Government Contributions $0 $0 $0
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified -- -- --
Individual Contributions $2,505 $150 $3,500
Indirect Public Support -- -- --
Earned Revenue $21,694,882 $59,250,335 $48,908,614
Investment Income, Net of Losses $8,151 $8,981 $1,273
Membership Dues -- -- --
Special Events -- -- --
Revenue In-Kind -- -- --
Other -- -- --

Prior Three Years Expense Allocations

Fiscal Year 2015 2014 2013
Program Expense $22,282,701 $59,227,380 $48,879,164
Administration Expense $130,884 $37,922 $10,000
Fundraising Expense -- -- --
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 0.97 1.00 1.00
Program Expense/Total Expenses 99% 100% 100%
Fundraising Expense/Contributed Revenue 0% 0% 0%

Prior Three Years Assets and Liabilities

Fiscal Year 2015 2014 2013
Total Assets $2,541,062 $7,954,992 $6,171,339
Current Assets $2,531,462 $7,954,992 $6,171,339
Long-Term Liabilities $0 $0 $0
Current Liabilities $4,784 $4,710,667 $2,921,178
Total Net Assets $2,536,278 $3,244,325 $3,250,161

Prior Three Years Top Three Funding Sources

Fiscal Year 2015 2014 2013
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value --
Spending Policy Income Only
Percentage(If selected) --
Credit Line Yes
Reserve Fund Yes
How many months does reserve cover? 12.00

Capital Campaign

Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? --

Short Term Solvency

Fiscal Year 2015 2014 2013
Current Ratio: Current Assets/Current Liabilities 529.15 1.69 2.11

Long Term Solvency

Fiscal Year 2015 2014 2013
Long-term Liabilities/Total Assets 0% 0% 0%

CEO/Executive Director/Board Comments

CSN previously appeared to have a very large budget of 40+ million annually.  The challenge is 40+ million annually was income and expenses for Emergency Assistance room nights for homeless families placed in hotels and motels across the commonwealth that CSN was doing for the state.  The actual budget not including that one program is for reverse mortgage counseling, foreclosure prevention, landlord tenant mediation and first time home buyer counseling.

Foundation Comments

Financial summary data in the charts and graphs above are per the organization's IRS Form 990s.  Contributions from foundations and corporations are listed under individuals when the breakout was not available.

Please note, this organization changed its fiscal year in 2016 from a Jan. 1 - Dec. 31 fiscal year to a July 1 - June 30 fiscal year. As such, the 2016 Form 990 above covers six months (Jan. 1, 2016 - June 30, 2016) and that data is not included in the charts and graphs. 


Other Documents

No Other Documents currently available.


The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.

1. What is your organization aiming to accomplish?

CSN's goal is to educate individuals and families in order to prevent homelessness or get individuals and families rehoused as needed.  Currently there are over 65 families placed in hotels and motels across the state along with those individuals and families placed in shelters.  Too many people do not have a safe, regular place to call home.

2. What are your strategies for making this happen?

CSN will continue to educate individuals and families about appropriate programs to purchase homes, assisting families and individuals with budgeting and assessing their unique needs appropriately to make decisions that fit their needs and assist them in obtaining or remaining in appropriate, safe housing.

3. What are your organization’s capabilities for doing this?

CSN has certified housing counselors to assist individuals and families with housing counseling for first time home buyers, foreclosure prevention, reverse mortgage counseling, get the lead out property rehabilitation.  CSN has on staff a staff attorney, a certified educator, a certified social worker and a certified rehab specialist.

4. How will your organization know if you are making progress?

CSN will review the data for clients served, the client demographic data, and the client work plans for housing.

5. What have and haven’t you accomplished so far?

CSN has not been able to create a homeless prevention match fund for utilities and rent due to lack of funding.
CSN has not been able to open a UHY shelter to shelter unaccompanied youth under age 24.