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Work Incorporated

 25 Beach Street
 Dorchester, MA 02122
[P] (617) 691-1702
[F] (617) 6911519
Stephen Aalto
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 Printable Profile (Summary / Full)
EIN 23-7100726

LAST UPDATED: 01/04/2019
Organization DBA WORK, Inc.
Former Names South Shore Rehabilitation Center (1965)
Organization received a competitive grant from the Boston Foundation in the past five years No



Mission StatementMORE »

“It is the mission of WORK Inc. to ensure that all individuals with disabilities have the ability to grow, the right to make choices, have access to education, and the opportunity to participate in community life via meaningful work.”

Mission Statement

“It is the mission of WORK Inc. to ensure that all individuals with disabilities have the ability to grow, the right to make choices, have access to education, and the opportunity to participate in community life via meaningful work.”

FinancialsMORE »

Fiscal Year July 01, 2017 to June 30, 2018
Projected Income $33,253,194.00
Projected Expense $32,620,613.00

ProgramsMORE »

  • DEAF Services
  • Employment Services
  • Family Support
  • Residential/in home support
  • School to Work Transitional Services

Revenue vs. Expense ($000s)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Expense Breakdown 2014 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Mission Statement

“It is the mission of WORK Inc. to ensure that all individuals with disabilities have the ability to grow, the right to make choices, have access to education, and the opportunity to participate in community life via meaningful work.”

Background Statement

Founded in 1965, WORK Inc. is New England’s leading agency providing the skills and supportive services needed to help individuals with disabilities achieve their career and life goals. Since its inception, WORK Inc. has been nationally recognized for developing community-based programs for individuals with disabilities.


Impact Statement

  • WORK Inc. established a partnership with the May Institute to create the Center for Integrated Adult Autism Services. Services are designed to provide clinical, employment and housing supports to adults with Autism Spectrum Disorder utilizing an integrated approach. The center offers a full continuum of supports by leveraging the core competencies of each organization to provide greater service impact.


  • WORK Inc. was selected by SourceAmercia for an expansion grant of a national model; Pathways to Careers. Pathways rely upon state-of-the-art employment strategies to ensure that employment opportunities are available across a broad range of community settings and industries to match each individual’s skills, interests and abilities. Ongoing assistance is provided   to support employment retention and meaningful career development. It is guided by the principle that everyone can work, and has a zero exclusion policy, meaning that if an individual declares an interest in working, they are eligible for employment services regardless of the complexities of their disability. Directed nationally by the Institute for Economic Empowerment, Pathways is operating in four states, with program evaluation being conducted by Mathematica Policy Research to ensure consistency and validate outcomes.


  • Our Family Support Center(s) have significantly expanded with the addition of more staff and Solidaridad, a culturally specific Family Support Center for Latino members of the community. Together both centers reach over 385 families throughout Greater Boston.  Services are family specific, culturally relevant and designed to bring resources, training and social support to families who care for a family member with a disability with the goal to help strengthen their ability to care for their family member at home.


  • WORK Inc. celebrated its 50 anniversary and concluded a 5 year Strategic Plan that was designed to transform the organization’s programs and services to align with national trends in the industry. Our intended impact was to significantly impact employment outcomes for individuals with disabilities through new models of service and business expansion in our commercial and federal lines of business. Our strategic plan was based on 5 powerful goals designed to drive the organization forward ensuring its financial strength, quality of services and ability to use data to measure impact.

Our goals for the new year include:

- Increasing the number of employment outcomes for individuals with disabilities from 175 to 225.

 - Expand the residential options we can offer our clients to include Shared Living, In-Home Support, and Adult Foster care.

 - Continue our ongoing advocacy work with the policymakers in Washington, D.C. and on Beacon Hill so they will understand the positive societal benefit, and cost savings that can be accrued at the federal and state levels of government, when individuals with disabilities are provided with meaningful career opportunities.


Needs Statement

1. We are in desperate need of a new transportation van that is fully equipped to meet the needs of our handicapped clients who are confined to wheelchairs and have serious issues related to an assortment of physical maladies that prevent them from using public transportation. A price we have been quoted for a van we'd like to purchase from a supplier of such vehicles is $48,000. (This is an urgent need.)

2. One of the training courses we offer to our clients is culinary arts. At our Beach Street facility in Dorchester we have a fully operational commercial kitchen that teaches our clients food preparation, cleaning, and cooking. Breakfasts and lunches are purchased by staff throughout the workday. What the kitchen lacks is new equipment that would mirror the "modern" cooking accoutrements our clients would be exposed to in commercial kitchens once they have completed their training with us and landed jobs in the community. Our kitchen needs a new stove, a digitized refrigerator for food storage, and two new ovens.
3. Our Commercial Products Division needs the following: 1. RF Welding Machine ($75,000); 2. three new Heat Sealers ($500); 3. a new Silk Screen Machine ($2,500).
4. An ongoing funding mechanism that will allow us to pay for advanced academic training for those members of our staff who remain in long-term roles. 

CEO Statement

As the largest agency in New England that finds meaningful job opportunities and roles for people with disabilities, what sets us apart from most is the entrepreneurial approach we take in fulfilling the dreams and meeting the expectations of our clients. We will, and more importantly, do, explore all avenues available to us when it comes to meeting that sacrosanct goal.


“At any given time, that can consist of us becoming a part of a new model in which to conduct our business, a great example being our involvement in the Pathways to Careers program. Or, we will look to create opportunities in which we can establish a business that will aid our ability to put our clients to work in roles suitable for their skills. An example of this occurred with the acquisition of a facilities management company that has public and private sector clients throughout the Commonwealth. Thanks to the success of that private entity, we have been able to have scores of our consumers get trained in our state-of-the-art training center and have them become certified custodial professionals. Upon their graduation from the program, many have gone to work for that company.


We are always looking for innovative ways in which we can offer more opportunities to those we serve. It is that ethos that makes us unique.” – WORK Inc. President/CEO James Cassetta

Board Chair Statement

"I've been associated with WORK Inc. for 40 years and I can't imagine not being involved with the agency. I became involved when the former CEO - Hank Cheney - became totally disabled.

"What excites me about WORK Inc. is its mission. I feel that it is 'right on' when it comes to serving the members of our community who face barriers to employment as a result of their physical or intellectual disabilities.

"The employees of WORK Inc., depending upon what their roles are with the clients, stay with them throughout the entire training and job search process. And then, depending upon the support they need once they have found a role, will work closely with our corporate partners to ensure our constituents have success along with their businesses. There are no gaps in the process, which makes our model unique.
"Helping those with disabilities achieve personal and professional success is something near and dear to my heart, as I have two nephews that are challenged in myriad different capacities. I have never been one who thought happiness and personal fulfillment would be unreachable as a result of their disabilities. They just had to be coached, trained and loved that would bring out their best.
"What I wanted for them is how WORK Inc. deals with all of its consumers on a daily basis. It is why I have maintained my involvement with the organization for as long as I have." - Board of Directors Chairman James Flanagan 

Geographic Area Served

WORK Inc. serves all of Massachusetts; with a focus on metropolitan  Boston.

Organization Categories

  1. Human Services - Human Services
  2. Employment - Employment Preparation & Procurement
  3. Human Services - Residential Care & Adult Day Programs

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)



DEAF Services

WORK Inc.'s Deaf Services Department serves over 200 clients in a variety of different programs on an annual basis. As an agency, WORK Inc. uses the latest technologies and offers daily interpreter services. Currently, there are three nationally-certified interpreters on staff; with 74 more who are trained to communicate with those who are Deaf. The clients, based upon their individual needs, are placed in our:
- Community Based Day Support Program.
- Can find help securing a suitable job through our Employment Services Division.
- Group Employment Division (based on the individuals' skills and aptitudes).
- Supported Employment Division (based on the individuals' skills and aptitudes).
Additionally, WORK Inc. serves 80 deaf people who are residents in group homes overseen by the agency. Each home houses five residents and is staffed by experienced and trained professionals 24 hours a day. This community-based rehabilitation model provides services to individuals referred from DDS, MRC and MCB.
Budget  --
Category  Employment, General/Other Employment, General/Other
Population Served People/Families with of People with Disabilities At-Risk Populations Unemployed, Underemployed, Dislocated
Program Short-Term Success 
What we do in the realm of Deaf Services is expansive because of the myriad ways in which we positively impact peoples' lives.
One example of our success is the number of referrals we have received in the last calendar year from school system across the Commonwealth who are seeking help for their Deaf students. 
Program Long-Term Success 
A measure of the success of WORK Inc.'s Deaf Services Department is the contract it has been awarded through Massachusetts' Department of Developmental Services to serve as a trainer for other NPA's and state agencies that are tasked with delivering services to the deaf.
In this consultative role, members of WORK Inc.'s Deaf Services Department will assist families, schools, providers and the community in assessing the needs of the individual served. This will be done through the method of "Discovery," a process in which we learn about the individual in their current residence, day program(s), employment setting and other locales. Our team will then conduct a full-service needs assessment and make recommendations to enhance the individuals' lives.
We were gratified to be recognized in this manner to serve as a trainer for others, and would relish an opportunity to expand our ability to offer this support. We know the need is vast. 
Program Success Monitored By 
We monitor our success by regularly sending out satisfaction surveys to our clients, which ask what they like, what they don't like, and what we could be doing to improve upon our offerings. We also log, through the tool Salesforce, profiles of all of our Deaf Services clients', that keep accounts of where they are working, volunteering, living, the satisfaction levels they have at their jobs, the length of time it is taking them to land suitable employment based on their skills, etc. If something negative occurs, we address the issue as quickly as we can to meet the needs of our clients. 
Examples of Program Success 

Employment Services

 WORK Inc.'s Employment Services Division provides personalized  services to individuals who need assistance finding their place in the workforce.  We have extensive experience assisting individuals with barriers to employment who are served by the following state agencies:

- Department of Developmental Services (DDS)
- Massachusetts Rehabilitation Commission (MRC)
- Massachusetts Commission for the Blind (MCB)
- Massachusetts Department of Transitional Assistance (DTA)
- Ticket To Work
We also provide services to those who wish to avail themselves of our services who do not come to us from one of the aforementioned agencies.
Additional Employment Services are offered through:
- Group Employment: This involves sending a group of individual workers to a business in order to perform tasks while supervised by a member of  our staff.
- Supported Employment: Our Career Development Specialists work with individuals facing barriers to employment. 
Budget  --
Category  Employment, General/Other Job Search & Placement
Population Served People/Families with of People with Disabilities At-Risk Populations Unemployed, Underemployed, Dislocated
Program Short-Term Success 
Please see the answer entered above this question. It speaks to both the short, and long-term success of our efforts in this realm.
Program Long-Term Success 
Job placement for individuals with disabilities is WORK Inc.'s No. 1 priority, and has been for the 51 years the agency has been in existence.
As of June 28, 2016, dating back one calendar year, WORK Inc. had 200 job placements through its Employment Services Division. What we need is to increase that number, and would be able to do so if we could expand our Employment Services Division with additional job development specialists. 
Program Success Monitored By 

 Our success in this area is monitored by the numbers. How many people are we placing in jobs, how many individuals are maintaining their employment, and how many are advancing in their careers, when it is appropriate for them to do so, based on the training they've had, what their skills are, etc.

In FY16 we placed 200 clients in competitive jobs in ALL of the communities we serve, which includes Fitchburg, Leominster, Springfield, etc. Our reach is vast.
Part of the success we have, we believe, is the fact we have on staff "retention specialists" who work with our clients at regular intervals while they are on their jobs, to help them overcome any obstacles they may be confronted with in the workplace. We don't forget about "our" people once they have been placed in roles. We stay with them, coach them, and nurture them to insure current and future success in the job lifecycle. 


Examples of Program Success 
One of the best examples we can share that highlights the success of what WORK Inc. does in the realm of finding job opportunities for persons with disabilities comes from the father of a young man who works in the mailroom for the EPA's New England office headquartered in Boston.
The dad sent along this email to WORK Inc. Chief Operating Officer Sharon Smith, in preparation for him and his son's attendance at the June 2016 SourceAmerica Grassroots Conference in Washington, D.C. 

 “… (Our son) has been brimming with a renewed sense of appreciation for his job, and for the jobs of all his co-workers. This type of recognition is totally unexpected, but is welcomed as it reinforces the importance of (his) job, and his responsibility to perform his job to the best of his ability and to provide support and assistance to all his co-workers. I know we have said it many times, but this job is the core (of our son’s) existence. It provides him the structure, and self-esteem, that enables him to round out his life with social and recreational activities. His quest for independence has been slow and steady. Without the opportunity to work, we feel strongly he would not have come as far as he has…”



Family Support

Budget  --
Category  Human Services, General/Other Family-Based Services
Population Served Families People/Families with of People with Disabilities Poor,Economically Disadvantaged,Indigent
Program Short-Term Success 
Program Long-Term Success 
Program Success Monitored By 
Examples of Program Success 

Residential/in home support

Budget  --
Category  Human Services, General/Other Residential Care for Individuals with Disabilities
Population Served People/Families with People of Developmental Disabilities Adults People/Families with of People with Disabilities
Program Short-Term Success 
Program Long-Term Success 
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Program Success Monitored By 
Examples of Program Success 

School to Work Transitional Services

Budget  --
Category  Youth Development, General/Other Youth Development, General/Other
Population Served People/Families with of People with Disabilities At-Risk Populations General/Unspecified
Program Short-Term Success 
Program Long-Term Success 
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Program Success Monitored By 
Examples of Program Success 

CEO/Executive Director/Board Comments



CEO/Executive Director Mr. James Cassetta
CEO Term Start Jan 2001
CEO Email
CEO Experience --
Co-CEO COO Sharon Smith
Co-CEO Term Start --
Co-CEO Email
Co-CEO Experience --

Former CEOs and Terms

Name Start End
-- -- --

Senior Staff

Name Title Experience/Biography
David Anderson Sr Vice President / Chief Financial Officer --
Sharon Smith Senior Vice President / Chief Operating Officer --


Award Awarding Organization Year
-- -- --


Affiliation Year
-- --
Member of state association of nonprofits? Yes
Name of state association Massachusetts Providers' Council

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --



CEO/Executive Director/Board Comments


Foundation Comments


Staff Information

Number of Full Time Staff 350
Number of Part Time Staff 53
Number of Volunteers 100
Number of Contract Staff 155
Staff Retention Rate % --

Staff Demographics

Ethnicity African American/Black: 151
Asian American/Pacific Islander: 0
Caucasian: 114
Hispanic/Latino: 53
Native American/American Indian: 0
Other: 25
Other (if specified): Asian/Two or More Races/
Gender Female: 272
Male: 216
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? Under Development
Organization has Strategic Plan? Under Development
Years Strategic Plan Considers --
Management Succession Plan Under Development
Business Continuity of Operations Plan --
Organization Policies And Procedures Under Development
Nondiscrimination Policy Under Development
Whistle Blower Policy No
Document Destruction Policy --
Directors and Officers Insurance Policy --
State Charitable Solicitations Permit --
State Registration --

Risk Management Provisions


Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually


Board Chair Mr. James R Flanagan
Board Chair Company Affiliation Flanagan Insurance
Board Chair Term Jan 1976 -
Board Co-Chair Mr. Philip J. Carver
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
David Anderson WORK Inc. NonVoting
Elisa Birdseye Community Volunteer Voting
Susan Buckley WORK Inc. NonVoting
Philip J. Carver University of Massachusetts at Boston Voting
James Cassetta WORK Inc. NonVoting
Tackey Chan State Representative Voting
Arthur Connelly Community Volunteer Voting
Phil Dould No Affiliation Voting
Mary Driscoll Community Volunteer Voting
James R. Flanagan Flanagan Insurance Voting
Willie E. Hicks Jr. Hicks Auto Body Voting
Jean Hunt Community Volunteer Voting
Henry Levin Levin & Levin Voting
Donald McNally Granite City Self Storage Voting
Donald Uvanitte Eastern Insurance Group Voting
James White Community Volunteer Voting
Frank Zona Zona Professional Hair Salon Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 1
Asian American/Pacific Islander: 1
Caucasian: 15
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): --
Gender Female: 4
Male: 13
Not Specified 0

Board Information

Board Term Lengths --
Board Term Limits --
Board Meeting Attendance % --
Written Board Selection Criteria Under Development
Written Conflict Of Interest Policy Under Development
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions --
Constituency Includes Client Representation Yes

Standing Committees


CEO/Executive Director/Board Comments


Foundation Comments



Revenue vs. Expense ($000s)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Expense Breakdown 2014 (%)

Fiscal Year July 01, 2017 to June 30, 2018
Projected Income $33,253,194.00
Projected Expense $32,620,613.00
Form 990s

2016 Form 990

2015 Form 990

2014 Form 990

2013 Form 990

Audit Documents

2017 Audited Financial Statements

2016 Audited Financial Statements

2015 Audited Financial Statements

2014 Audited Financial Statements

2013 Audited Financial Statements

IRS Letter of Exemption

IRS Letter of Determination

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2016 2015 2014
Total Revenue $31,076,004 $29,297,610 $25,445,885
Total Expenses $29,370,736 $27,799,399 $24,583,789

Prior Three Years Revenue Sources

Fiscal Year 2016 2015 2014
Foundation and
Corporation Contributions
-- -- --
Government Contributions $18,103,242 $16,701,310 $14,315,524
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified $18,103,242 $16,701,310 $14,315,524
Individual Contributions $302,321 $251,607 $158,783
Indirect Public Support -- -- --
Earned Revenue $11,847,433 $11,586,466 $10,826,711
Investment Income, Net of Losses $148,684 $93,328 $42,977
Membership Dues -- -- --
Special Events $100,608 $112,207 $69,478
Revenue In-Kind -- -- --
Other $573,716 $552,692 $32,412

Prior Three Years Expense Allocations

Fiscal Year 2016 2015 2014
Program Expense $25,936,391 $24,553,167 $21,494,668
Administration Expense $3,434,345 $3,246,232 $3,089,121
Fundraising Expense -- -- --
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 1.06 1.05 1.04
Program Expense/Total Expenses 88% 88% 87%
Fundraising Expense/Contributed Revenue 0% 0% 0%

Prior Three Years Assets and Liabilities

Fiscal Year 2016 2015 2014
Total Assets $30,957,491 $29,036,243 $27,399,892
Current Assets $8,748,913 $8,667,379 $7,039,476
Long-Term Liabilities $8,100,723 $8,030,340 $8,171,354
Current Liabilities $3,472,959 $3,329,388 $3,050,370
Total Net Assets $19,383,809 $17,676,515 $16,178,168

Prior Three Years Top Three Funding Sources

Fiscal Year 2016 2015 2014
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value --
Spending Policy N/A
Percentage(If selected) --
Credit Line Yes
Reserve Fund No
How many months does reserve cover? --

Capital Campaign

Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal $2,000,000.00
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? --

Short Term Solvency

Fiscal Year 2016 2015 2014
Current Ratio: Current Assets/Current Liabilities 2.52 2.60 2.31

Long Term Solvency

Fiscal Year 2016 2015 2014
Long-term Liabilities/Total Assets 26% 28% 30%

CEO/Executive Director/Board Comments


Foundation Comments

Financial summary data in charts and graphs are per the organization's IRS Form 990s. Contributions from foundations and corporations are listed under individuals when the breakout was not available.


Other Documents

No Other Documents currently available.


The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.

1. What is your organization aiming to accomplish?

At a national and local level, the rate of unemployment for individuals with disabilities continues to be higher than for those without. According to the latest figures from the U.S. Department of Labor, the unemployment rate for those with disabilities was 10.7 percent at the end of April. Here in Greater Boston, the Social Security Administration reported in Dec. 2014 that there were 36,047 residents receiving annual disability payments of $19,624.

WORK Inc.’s intended impact is to produce quality employment outcomes for its clients. This will require WORK Inc. to grow its capacity to place individuals with disabilities into high quality jobs consistent with their employment goals, as well as creating additional high quality jobs via social enterprises. In addition to growing its internal capacity to produce high quality employment outcomes, WORK Inc. will use impact evaluation data to collaborate with other providers to advocate for changes in funding and policy that would contribute to more quality.

2. What are your strategies for making this happen?

One of the ways we are making the aforementioned intended impact is through our participation in SourceAmerica's - "Pathways to Careers" Initiative. WORK Inc. is one of four NPA's in the U.S. participating in the program, which is considered cutting-edge in the realm of helping those with disabilities find suitable employment. The design for this effort is based is based on the idea of zero exclusion and assumes that each participant can be presented an informed choice of employment options that include integrated, competitive and full-wage employment in the community.
There are five major components to the Pathways Initiative:
1. Discovery – This is a strengths-based assessment that begins to facilitate real and meaningful choice for all participants by gathering information about their job interests, contributions, and conditions for employment success. During this process, support staff conduct competency-based qualitative looks at each participant, which allows for a capacity picture of each participant to be developed. It is immediately followed with a meeting with a potential partner that could lead to a job or paid internship.
2. Once a match has been found following the discovery process, the participant is enrolled in either an eight, or 12-week paid internship through the second phase, called "Expanded Discovery." During this time, the participant learns whether the role is right for him and/or her, based on what their interests and competencies are. At the same time, WORK Inc. administrators, working in conjunction with our partners in the community, craft an individual "support plan" to identify the accommodations and training the individual needs to have long-term success in the role. Since the participants are serving as interns at this point, they are showcasing the potential they have to be moved into fulltime employment at the conclusion of their internships.
3. At the conclusion of the internship, WORK Inc. staff who oversee our involvement in this program meet with our business partners and discuss whether there is interest in bringing our participants on in a full-time capacity at the conclusion of their internship. If there is not a fit, our participants are allowed to continue in this program, until a more suitable role is found. If, however, our partners want to hire our participants full-time, the Pathways Initiative will provide the employer with the Employer Payroll Tax Adjustment (EPTA) for five years. (We've had a fair amount of success with this program as a result of this stipulation. But we need to expand the amount of staff we have working in this initiative so we can help more of our clients.) 
4. Once a job has been offered and accepted by a participant in the Pathways Initiative Program, we do not abandon them. Our staff continue to mentor and provide professional development opportunities to our participants, so they will be given an evolving foundation for long-term professional success.
Another way we are being "impactful" is with our state-of-the-art Regional Training Center, located at our 25 Beach St. facility in Dorchester. This center, overseen by our training staff, is designed to provided certified custodial skills training to our disabled individuals who have the competencies to land jobs in that space in the Greater Boston region. Once their educational and vocational training has been completed, we are able to, in some cases, get them jobs working for WORK Inc. maintaining many of the federal buildings in downtown Boston.
Those are two of our strategies. 



3. What are your organization’s capabilities for doing this?


4. How will your organization know if you are making progress?


5. What have and haven’t you accomplished so far?