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The Learning Center for the Deaf Inc.

 848 Central Street
 Framingham, MA 01701
[P] (508) 879-5110
[F] (508) 875-9203
www.tlcdeaf.org
sgsmith@tlcdeaf.org
Sarah Glenn-Smith
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INCORPORATED: 1970
 Printable Profile (Summary / Full)
EIN 23-7064431

LAST UPDATED: 09/11/2018
Organization DBA The Learning Center
TLC
TLCDeaf
Former Names The Learning Center for Deaf Children (2007)
Organization received a competitive grant from the Boston Foundation in the past five years No

Summary

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Mission StatementMORE »

The Learning Center for the Deaf is a nationally-recognized, multi-service agency serving deaf and hard of hearing children, adults, and families. Our mission is to ensure that deaf and hard of hearing students achieve their full potential in an educational environment where language and communication are keys to building competence, character and community. TLC provides services to over 1,500 children and adults annually from communities throughout Massachusetts and 12 additional states.

Mission Statement

The Learning Center for the Deaf is a nationally-recognized, multi-service agency serving deaf and hard of hearing children, adults, and families. Our mission is to ensure that deaf and hard of hearing students achieve their full potential in an educational environment where language and communication are keys to building competence, character and community. TLC provides services to over 1,500 children and adults annually from communities throughout Massachusetts and 12 additional states.

FinancialsMORE »

Fiscal Year July 01, 2018 to June 30, 2019
Projected Income $26,294,404.00
Projected Expense $25,976,430.00

ProgramsMORE »

  • 1. Early Childhood, Elementary, and Secondary School Programs
  • 2. Therapeutic Programs
  • 3. Deaf Education Research, Training, Assessment, and Resource Development
  • 4. Interpreting Services, ASL Classes, Deaf Cultural Center, and Deaf Community Events
  • 5. Outpatient Audiology Clinic

Revenue vs. Expense ($000s)

Expense Breakdown 2017 (%)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Overview

Mission Statement

The Learning Center for the Deaf is a nationally-recognized, multi-service agency serving deaf and hard of hearing children, adults, and families. Our mission is to ensure that deaf and hard of hearing students achieve their full potential in an educational environment where language and communication are keys to building competence, character and community. TLC provides services to over 1,500 children and adults annually from communities throughout Massachusetts and 12 additional states.

Background Statement

The Learning Center for the Deaf, Inc. (TLC) started in 1970, when a banker turned educator, Warren Schwab, first imagined a school that would revolutionize deaf education in Massachusetts. Schwab was motivated in part by his son’s needs for accessible language and learning. At that time, there were only four schools for the deaf in Massachusetts, none of which used American Sign Language for instruction.  He envisioned an educational environment grounded in respect and enjoyment of learning, where language and effective communication were paramount. TLC was founded as the first school in Massachusetts to use ASL and English in instruction, and quickly grew as it responded to the diverse needs of its growing student population. In the 1990s, The Learning Center became one of the first schools in the nation to develop a bilingual and bicultural model for educating deaf children; and today this is a common and respected approach.  From its outset, the hallmarks of The Learning Center have been continuous innovation, an accessible language environment, and respect for developing the whole child, while establishing and maintaining high academic standards. The Learning Center has achieved great success. In over 40 years, we have grown from a school of 19 children to the largest provider of services to deaf and hard of hearing children in New England and the largest employer of deaf people in Massachusetts. In 2010, TLC received full accreditation from The New England Association of Schools and Colleges (NEASC), The Conference of Educational Administrators of Schools and Programs for the Deaf (CEASD) and the Council on Accreditation (COA). TLC is the only organization in the nation to hold all three accreditations.

Today, programs offered by TLC include: Parent Infant Program early intervention; Marie Philip School, a Pre-K-12+ day and boarding school; Public School Partnerships, supporting students in mainstream settings; Walden School, a residential treatment program for students with emotional challenges; Walden Community Services, home and community-based clinical and support services; the Audiology Clinic, serving students and the general public; ASL Classes, taught by native signers; Interpreting Services, offering services at TLC and outside organizations; the Deaf Cultural Center; and The Center for Research and Training (CRT).

Impact Statement

TLC is proud of its impact both as the as the largest provider of services to deaf and hard of hearing children in New England and as the largest employer of the deaf in Massachusetts. Responses to voluntary data collection by human resources indicate that, of TLC’s 432 employees as of July 2018, 48% self-identify as Deaf or Hard of Hearing. TLC has benefited enormously from its deaf leadership, going back to Marie Philip, the influential Deaf leader who inspired TLC to be an early innovator in bilingual-bicultural education. TLC has continued its commitment to hiring ASL-fluent executives with our newly appointed CEO, Sarah Glenn-Smith. TLC continues to be a financially strong organization.

A non-profit, Chapter 766 special education school with over 200 students taught annually on campus and over 400 additional students served off-campus through Public School Partnerships, TLC generates its primary revenue through tuition from towns where students reside. TLC also offers additional lines of service with diversified revenue streams, such as audiology and family services, and cumulative net surplus over the past four years has totaled $2.6 million. Throughout its history, TLC has actively pursued funding for programmatic growth and innovation, and TLC been awarded competitive grants from The Kresge Foundation, The William Randolph Hearst Foundation, The George I. Alden Trust, Boston Scientific Foundation, Amelia Peabody Charitable Fund, Foundation for Metrowest, Sudbury Foundation, as well as many corporate foundations and government agencies. A critical element in our success is that many employees and board members themselves engage TLC services ranging from audiology to interpreter services to ASL classes to trainings; also, some are parents of TLC students and others are alumni. TLC’s primary goal is to provide comprehensive services to deaf and hard of hearing children and adults and their families in a vibrant, supportive, language-rich learning community.

Needs Statement

The following are five of TLC’s top pressing needs, as identified in our 2012-2019 Strategic Plan.

Comprehensive secondary and transition services to students with multiple learning challenges so that they may maximize their potential and move into the community with the skills and confidence to lead happy and meaningful lives.

Targeted expansion of services, outreach, and staff development to enable students with severe emotional, behavioral and psychiatric challenges to achieve their academic potential and transition to adult life successfully.

Expansion of our after school educational and enrichment opportunities and the expansion of the range of services to deaf and hard of hearing children and adults in the community.

Advanced technological capabilities in all classrooms
and in all areas of business operations; integrated technology curriculum to ensure that students have the knowledge and skills to succeed in today’s environment.

Long-range campus master plan that will lay out a phased approach to campus development and identify what will be needed to safely and effectively support current programs and future aspirations.

CEO Statement



Board Chair Statement

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Geographic Area Served

METROWEST REGION, MA
STATEWIDE
NATIONAL
Headquartered on a 14-acre campus in Framingham, Mass., The Learning Center For The Deaf provides comprehensive educational and support services to over 1,500 children and adults annually from 94 communities in Massachusetts and 12 additional states. TLC is the largest provider of services to deaf and hard of hearing children in New England and is the largest employer of the deaf in Massachusetts.

Organization Categories

  1. Education - Special Education
  2. Human Services - Deaf/Hearing Impaired Centers, Services
  3. -

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)

No

Programs

1. Early Childhood, Elementary, and Secondary School Programs

The Badavas Parent Infant Program, established in 1976, is a state-approved Speciality Service Provider serving deaf and hard of hearing infants, toddlers and their families (20-30 annually). Services include parent supports, child playgroups, home visits, sessions with a licensed Speech/Language Pathologist, and ASL classes.
 
The Marie Philip School (Pre-K - 12+) is a private day and residential school enrolling over 200 students annually. Serving both Marie Philip and Walden schools (discussed below), The Career and Technology Education program offers vocational training to students grades 9-12+ by ASL-fluent instructors.

 

Public School Partnerships, established in 2002 as the first educational audiology consultation program in MA, evaluates, supports, and provides services to deaf/hard of hearing students attending public schools. In 2017-18, PSP served 420 students in 56 school districts in MA.

 

Budget  --
Category  Education, General/Other Special Education
Population Served Infants to Preschool (under age 5) K-12 (5-19 years) People/Families with of People with Disabilities
Program Short-Term Success 
Measures include:

Enrollment in programs.
Students' ASL/English proficiency levels.
Students' progression to next grade level.
Students' graduation rates.
 
Program Long-Term Success  Students will maximize their potential and move into the community with the skills and confidence to lead happy and meaningful lives.
Program Success Monitored By  Accreditation.
Examples of Program Success 
Measures include:
Reaccreditation.
Number of graduates.
Testimonials.

2. Therapeutic Programs

Walden School, opened in 1987, is a nationally recognized bilingual-bicultural residential program providing comprehensive treatment and educational services for deaf and hard of hearing children and adolescents ages 7-22.

 

Walden Community Services, established in 2005, provides linguistically accessible, culturally authentic clinical and support services to families with a deaf family member age 4-22. Walden Community Services is the statewide provider for Deaf and Hard of Hearing services for the Children’s Behavioral Health Initiative (CBHI) under MassHealth as well as the statewide provider for Family Support and Stabilization Services with the Department of Children and Families. Services include Wraparound (Intensive Care Coordination), Family Partner, Therapeutic Mentor, and In Home Therapy as well as Family Support and Stabilization. Walden Community Services has two offices—one in Framingham and one in Springfield.
Budget  --
Category  Education, General/Other Special Education
Population Served People/Families with of People with Disabilities People/Families with People of Developmental Disabilities People/Families with of People with Psychological Disabilities
Program Short-Term Success 
Measures include:
Enrollment.
Successful provision of services.
Program Long-Term Success  Successful outcomes.
Program Success Monitored By  Accreditation.
Examples of Program Success  Staff awards, accreditation.

3. Deaf Education Research, Training, Assessment, and Resource Development

The Center for Research, Training (CRT) at TLC was established in 2000 to enhance the effectiveness and rigor of bilingual ASL / English education with deaf and hard of hearing students. CRT collaborates with a network of schools, universities and organizations to conduct critical research, create innovative educational and assessment resources, and provide evidence-informed training. CRT administers the ASLAI, a standardized ASL proficiency assessment, age-normed with 2000 preK - 12 students nationwide. The CRT team also produces ASL Clear, an innovative, online STEM educational resource in ASL. Since 2005, CRT has partnered with faculty at Boston University to present Deaf Education training institutes, funded by the MADESE. Within MA, CRT’s partners include Discovery Museum, Waquoit Bay National Estuarine Research Reserve, Boston University, Worcester Polytechnic Institute, and Harvard University.
Budget  --
Category  Education, General/Other Educational Assessment & Evaluation
Population Served People/Families with of People with Disabilities K-12 (5-19 years) Other Named Groups
Program Short-Term Success 
Measured include:
# of teachers and interpreters enrolled in trainings.
# of publications and conference presentations.
Program Long-Term Success  Increased support for and adoption of, effective bilingual/bicultural education strategies for deaf and hard of hearing learners.
Program Success Monitored By  Peer-reviewed publications, feedback from trainings.
Examples of Program Success  Release and use of ASL Clear.
Release and use of ASLAI.
Publications.
Presentations.
 

4. Interpreting Services, ASL Classes, Deaf Cultural Center, and Deaf Community Events

Interpreting Services staffs 20 full-time professionally trained, licensed, certified interpreters including a a Certified Deaf Interpreter (CDI) and dozens of part-time interpreters. Clients’ include ~150 businesses, organizations, and schools and over 1000 individuals annually in MetroWest and Central Mass.

Signing for Success
provides ASL classes and private tutoring for families with deaf and hard of hearing children as well as workshops related to ASL and Deaf culture. TLC offers evening non-credit ASL classes to the public for a modest fee.

The Deaf Cultural Center (DCC), opened in 2015, celebrates, preserves, and promotes Deaf Culture by providing artifacts and exhibits that preserve and celebrate the rich and vibrant history of the Deaf Community.

Additionally, TLC hosts many Deaf community events open to the public such as homecoming, sports, theatrical performances, invited speakers, comedians, and ASL performances.
Budget  --
Category  None of the above
Population Served People/Families with of People with Disabilities People/Families with of People with Physical Disabilities Other Named Groups
Program Short-Term Success  # of clients
# of visitors
Program Long-Term Success 
Successful communication access
Increased awareness of Deaf Culture 
Program Success Monitored By  Client surveys
Visitor logs
Examples of Program Success  # of businesses, organizations using TLC interpreter services

5. Outpatient Audiology Clinic

The Outpatient Audiology Clinic, established in 1975, provides comprehensive audiologic and hearing aid services to the public.  The Clinic is staffed by MA licensed and ASHA certified audiologists and is certified by the MA Department of Public Health for hearing testing of children age 6 months and older.
Budget  --
Category  Health Care, General/Other Health Diagnostic, Intervention & Treatment Services
Population Served Elderly and/or Disabled People/Families with of People with Disabilities People/Families with of People with Physical Disabilities
Program Short-Term Success  # of patients/clients served.
accreditation.
Program Long-Term Success  Clients have improved access to communication.
Program Success Monitored By  Accreditation.
Patient surveys.
Examples of Program Success  # of patients/clients.

CEO/Executive Director/Board Comments

Management


CEO/Executive Director Dr. Sarah Glenn-Smith
CEO Term Start July 2018
CEO Email sgsmith@tlcdeaf.org
CEO Experience Sarah Glenn-Smith MBA, PhD, CI/CT, CEO of TLC, is an entrepreneurial leader with executive-level experience in deaf services and educational resource development.  Glenn-Smith has worked as a professional in the healthcare, education technology and nonprofit arenas for more than 15 years. Glenn-Smith began her career in California at the Greater Los Angeles Agency on Deafness (GLAD) where she became an interpreter with multiple roles. In her first executive position as the Executive Director of Deaf Adult Services in Buffalo, New York, she improved the organization’s financial strength, recruited and positioned deaf leaders throughout the organization, and led and inspired commitment by staff and the community. From there, Glenn-Smith has worked with tremendous success as a Chief Operating Officer, Chief Executive Officer, and President in the healthcare industry as well as in education. Most recently, she served as the President of Ambulatory Services for a $2B healthcare system in Western New York. Glenn-Smith holds an Executive MBA from the State University of New York at Buffalo, and a PhD from Nova Southeastern University in Fort Lauderdale, Florida. Passionate about bilingual deaf education, her dissertation title is,"The use of social media as a conduit to promote social justice in the Deaf Community, as a cultural and linguistic minority, through the visual language of American Sign Language: A movement against Audism.”

Glenn-Smith is an academic who has proven herself to be a results-driven, entrepreneurial leader, a blend of experience incredibly well-suited for leading TLC’s diverse, multi-faceted organization, services of which which include education, research, healthcare, human services, and fee-for-service interpreting and training. This CEO position aligns her love of leadership with her commitment to serving the Deaf community. Both her spouse and her oldest daughter are Deaf.
Co-CEO --
Co-CEO Term Start --
Co-CEO Email --
Co-CEO Experience --

Former CEOs and Terms

Name Start End
Judy Vreeland July 2010 June 2018
Michael Bello -- --

Senior Staff

Name Title Experience/Biography
Toni Ammirati Director of Instruction --
Karen Bishop Associate Executive Director
Karen’s experience as an educator and administrator is both broad and deep. She has worked with students of all ages—from toddlers to young adults—in a variety of educational settings. She began her career as a teaching assistant at Tufts Educational Day Care Center, worked in the Needham Public School system as a tutor, and assisted the director of Boston University Center for the Study of Communication and Deafness. At the Walden School, she has been a teacher, supervising teacher, educational coordinator, and assistant director. In her current role as Director, she is the lead administrator for a comprehensive treatment program that includes clinical, residential and educational services for Deaf children and youth with severe emotional and psychiatric challenges. She has been a member of the TLC Leadership Team since 2007.
 
Karen holds a Master of Education Degree in the Education of the Deaf, and a Bachelor of Science Degree in Education/Deaf Studies, both from Boston University School of Education. She also completed the Emerging Leaders Certificate Program at Suffolk University’s School of Public Administration.
Michelle Cline Director, Walden School --
Jennifer Greenfield Director of Marie Philip School --
Ed Mulherin Chief Financial Officer --
Kevin Nolan Director of Operations and Compliance --
Ashley O'Niell Director, Walden Community Services --
Jeanne Reis Director, Center for Research and Training --

Awards

Award Awarding Organization Year
Ellen Kurtzer-White Award- to Kym Meyer, Director of Public School Partnerships The Decibal Foundation 2018
Deborah Blumer Community Health Leadership Award-to Walden Community Services The MetroWest Health Foundation 2014
Sorenson Teacher of the Year - to Jennifer Blasko, Chair of Career Technology Education Sorenson 2014
Special Needs Educator of the Year - to Mary Silvestri Simmons, Art Teacher Massachusetts Art Education Association (MAEA) 2014

Affiliations

Affiliation Year
New England Association of Schools and Colleges (NEASC) 2018
Associated Grant Makers --
Member of state association of nonprofits? No
Name of state association --

External Assessments and Accreditations

External Assessment or Accreditation Year
Council on Accreditation (COA) [for Children and Family Services] - Accreditation 2018
New England Association of Schools and Colleges 2015
Council on Accreditation (COA) [for Children and Family Services] - Accreditation 2014

Collaborations

TLC collaborates extensively to provide services.  We collaborate with schools and districts throughout the state through our Public School Partnership Program.  TLC's Center for Research and Training collaborates with organizations including Discovery Museum, Waquoit Bay National Estuarine Research Research, as well as universities including Boston University, Harvard University, and WPI.  TLC also collaborates with the MA Department of Elementary and Secondary Education and MA Commission for the Deaf and Hard of Hearing. 

CEO/Executive Director/Board Comments

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Foundation Comments

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Staff Information

Number of Full Time Staff 255
Number of Part Time Staff 77
Number of Volunteers 100
Number of Contract Staff 43
Staff Retention Rate % --

Staff Demographics

Ethnicity African American/Black: 9
Asian American/Pacific Islander: 13
Caucasian: 272
Hispanic/Latino: 11
Native American/American Indian: 0
Other: 0
Other (if specified): 15
Gender Female: 240
Male: 80
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? Under Development
Organization has Strategic Plan? Under Development
Years Strategic Plan Considers 6
Management Succession Plan No
Business Continuity of Operations Plan No
Organization Policies And Procedures Under Development
Nondiscrimination Policy Yes
Whistle Blower Policy No
Document Destruction Policy --
Directors and Officers Insurance Policy Yes
State Charitable Solicitations Permit Yes
State Registration Yes

Risk Management Provisions

--

Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually

Governance


Board Chair Mr. Ralph Hinckley
Board Chair Company Affiliation Vice President, Portfolio Manager, Eaton Vance
Board Chair Term July 2015 -
Board Co-Chair --
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Mr. Joe Grainger Retired Partner, Ernst & Young Voting
Dr. Shilpa Hanumantha Ph.D. University of Virginia Voting
Mr. Ralph Hinckley Vice President Eaton Vance Management, Eaton Vance Voting
Mr. Valentine Hollingsworth President and CEO, Hollingsworth & Voss Company Voting
Dr. Joseph Innes Ph.D. Gallaudet University Voting
Mr. Josh Mendelsohn Assistant Commissioner, Community Living Division, Massachusetts Rehab. Commission Voting
Mr. Evan Ricker Shields & Company Voting
Mrs. Marilyn Sass-Lehrer Faculty, Gallaudet University Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
Ms. Katie Anderson President, G & D Anderson Family Foundation --
Mrs. Kally Badavas Alumni Parent --
Ms. Michele Levy -- --
Mrs. Karen Lieberman Daly CFRE, Senior Vice President and Principal, Development Guild/DDI --
Mr. Paul Lualdi Alumni Parent --
Ms. Susan Nicholl Executive Director, MetroWest Tourism & Visitors Bureau --
Mrs. Debby Patkin Staff Attorney, National Association of the Deaf --
Ms. Kathy Vesey Retired Director, Gallaudet University Regional Center --

Board Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 1
Caucasian: 7
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 3
Other (if specified): Deaf/Hard of Hearing
Gender Female: 2
Male: 5
Not Specified 0

Board Information

Board Term Lengths --
Board Term Limits --
Board Meeting Attendance % 90%
Written Board Selection Criteria Under Development
Written Conflict Of Interest Policy Under Development
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions --
Constituency Includes Client Representation Yes

Standing Committees

  • Audit
  • Board Governance
  • Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
  • Education
  • Executive
  • Finance

CEO/Executive Director/Board Comments

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Foundation Comments

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Financials


Revenue vs. Expense ($000s)

Expense Breakdown 2017 (%)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2017 2016 2015
Total Revenue $24,964,491 $23,168,726 $22,007,496
Total Expenses $23,481,175 $22,661,624 $21,627,571

Prior Three Years Revenue Sources

Fiscal Year 2017 2016 2015
Foundation and
Corporation Contributions
-- -- --
Government Contributions $0 $0 $42,111
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified -- -- $42,111
Individual Contributions $236,730 $147,290 $214,635
Indirect Public Support -- -- --
Earned Revenue $24,607,472 $22,878,208 $21,625,065
Investment Income, Net of Losses $52,939 $64,743 $29,474
Membership Dues -- -- --
Special Events $67,350 $78,485 $96,211
Revenue In-Kind -- -- --
Other -- -- --

Prior Three Years Expense Allocations

Fiscal Year 2017 2016 2015
Program Expense $21,885,495 $20,741,096 $19,951,540
Administration Expense $1,389,313 $1,754,213 $1,424,188
Fundraising Expense $206,367 $166,315 $251,843
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 1.06 1.02 1.02
Program Expense/Total Expenses 93% 92% 92%
Fundraising Expense/Contributed Revenue 68% 74% 71%

Prior Three Years Assets and Liabilities

Fiscal Year 2017 2016 2015
Total Assets $19,005,293 $18,155,687 $17,874,044
Current Assets $2,556,768 $1,979,391 $2,439,047
Long-Term Liabilities $11,808,788 $12,582,796 $12,742,775
Current Liabilities $1,854,143 $1,755,859 $1,882,403
Total Net Assets $5,342,362 $3,817,032 $3,248,866

Prior Three Years Top Three Funding Sources

Fiscal Year 2017 2016 2015
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value --
Spending Policy N/A
Percentage(If selected) --
Credit Line Yes
Reserve Fund Yes
How many months does reserve cover? 2.00

Capital Campaign

Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? --

Short Term Solvency

Fiscal Year 2017 2016 2015
Current Ratio: Current Assets/Current Liabilities 1.38 1.13 1.30

Long Term Solvency

Fiscal Year 2017 2016 2015
Long-term Liabilities/Total Assets 62% 69% 71%

CEO/Executive Director/Board Comments

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Foundation Comments

Previous fiscal period data in the charts and graphs above is per the organization's Form 990s. 

Documents


Other Documents

No Other Documents currently available.

Impact

The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.


1. What is your organization aiming to accomplish?

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2. What are your strategies for making this happen?

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3. What are your organization’s capabilities for doing this?

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4. How will your organization know if you are making progress?

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5. What have and haven’t you accomplished so far?

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