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Living Waters Ministry of Hope

 PO Box 1798, c/o Diane Waddell
 Lowell, MA 01853
[P] (978) 323-4673
[F] --
http://www.livingwaterslowell.org
[email protected]
Diane Waddell
Facebook
INCORPORATED: 2004
 Printable Profile (Summary / Full)
EIN 16-1690997

LAST UPDATED: 01/15/2017
Organization DBA Living Waters Center of Hope
Former Names --
Organization received a competitive grant from the Boston Foundation in the past five years No

Summary

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Mission StatementMORE »

Living Waters Center of Hope is a non-denominational faith-based outreach center in downtown Lowell, Massachusetts. It is a safe, non-threatening place with a home-like atmosphere where HELP, HOPE & HEALING is offered to anyone in need. A wide continuum of care is available to anyone in need; no documentation of need required. Most importantly we offer compassion, honor, hope, respect and dignity to all people who walk through our doors. Together we can walk people through the process of change.

 

 

Mission Statement

Living Waters Center of Hope is a non-denominational faith-based outreach center in downtown Lowell, Massachusetts. It is a safe, non-threatening place with a home-like atmosphere where HELP, HOPE & HEALING is offered to anyone in need. A wide continuum of care is available to anyone in need; no documentation of need required. Most importantly we offer compassion, honor, hope, respect and dignity to all people who walk through our doors. Together we can walk people through the process of change.

 

 


FinancialsMORE »

Fiscal Year Jan 01, 2013 to Dec 31, 2013
Projected Income $150,000.00
Projected Expense $125,000.00

ProgramsMORE »

  • Educational Supportive Services
  • Feeding/Hunger Relief Program
  • Guest Services
  • Homeless Outreach
  • Therapeutic Recreation

Revenue vs. Expense ($000s)

Expense Breakdown 2015 (%)

Expense Breakdown 2014 (%)

Expense Breakdown 2013 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Overview

Mission Statement

Living Waters Center of Hope is a non-denominational faith-based outreach center in downtown Lowell, Massachusetts. It is a safe, non-threatening place with a home-like atmosphere where HELP, HOPE & HEALING is offered to anyone in need. A wide continuum of care is available to anyone in need; no documentation of need required. Most importantly we offer compassion, honor, hope, respect and dignity to all people who walk through our doors. Together we can walk people through the process of change.

 

 


Background Statement

Living Waters Center of Hope is a non-profit, faith based Outreach Center in the city of Lowell, MA. Our drop-in center opened in 2003. It began with the prayers of two friends. They saw an increasing need among the people in the city of Lowell and were felt called to action. They began by volunteering and serving in the local homeless shelter. In no time they were organizing special events for the homeless at the shelter. They found others willing to volunteer and began distributing hot cocoa and coffee; socks and blankets from the trunks of their cars.
  • 1993 - Began to pray for people and their needs in the community
  • 1998 - Prayer walked, volunteered at shelter, served from trunk of car
  • 2003 - Opened a 800 s.f. storefront space across the street from the local shelter
  • 2004 - Living Waters Ministry of Hope was granted a non-profit 501 (c)(3) status
  • 2006 - Knocked down walls to double our existing storefront space
  • 2006 - Raised 8800.00 and opened supportive living program and housed 13 men on 2nd floor of storefront
  • 2007 - Provided job training such as landscaping, painting and cleaning, for individuals ready to move out of the shelter 
  • 2008 - Moved to a 1600 s.f. space to accommodate increased visits
  • 2011 - Became Living Waters Center of Hope and moved to our current location in the heart of downtown Lowell, which is 4 times the size of the previous space. 
  • 2012 - Saw tremendous growth with over 10,064 guest visits
  • 2013 - Currently averaging 75 to 85 guest visits a day
  • 2016 - Numbers are expected to increase due to the closing of a nearby drop-in. In October, we had over 70 homeless individuals sign-in

Impact Statement

Accomplishments:

1. Relocated to downtown Lowell, MA from a 1600 to a 5000 s.f. space with a stage, full kitchen and went from 3550 to 10064 guest visits.

2. Host a free monthly Community Coffeehouse @ Living Waters with live music and refreshments.
3. Offer the homeless
  • mailing address and mailboxes
  • rep-payee service
  • mobile device charging station
4. Increased number of individual volunteers and groups volunteering
5. 100% of work and services provided done by volunteers
 
Goals:

1. Add Educational Supportive Services to include:

  • ESL
  • Spanish
  • Computer and Life Skills
  • Study Groups (i.e. GED, Personal Finance, Art)
  • Recovery Program

2. Start a Work Force Development Program to include:

  • Retail Shop open to the public
  • Customer service
  • Inventory
  • Display
  • Bookkeeping
  • Work ethics course

3. Increase hours Living Waters is open and offering services including some evenings and additional weekdays.

4. Hire management staff to oversee existing and new programs


Needs Statement

1. Financial support for the drop-in, bridge programs and case management.
2. Commercial Kitchen equipment
  • Commercial 30" range
  • Commercial hood for 30: range
  • Plumbing and electrical work

CEO Statement

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Board Chair Statement

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Geographic Area Served

NORTHEAST REGION, MA
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Organization Categories

  1. Human Services - Homeless Services/Centers
  2. Food, Agriculture & Nutrition - Soup Kitchens
  3. Religion- Related - Interfaith Coalitions

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)

No

Programs

Educational Supportive Services

Our educational support program includes ESL, Spanish, GED, Resource Center, Recover Program, Workforce Development, Computer Classes, Study Groups / Life Skills and personal Health Training for at risk populations, such as frostbite avoidance and care, diabetic management, wound care and overdose prevention.

Budget  .
Category  Education, General/Other Educational Programs
Population Served At-Risk Populations Poor,Economically Disadvantaged,Indigent Homeless
Program Short-Term Success 

Guests enrolled in a Educational Supportive Service. They have taken the first step.

Program Long-Term Success 

Guests committing to and completing a number of our educational support programs and moving forward in their lives which might include employment, housing and/or self esteem.

Program Success Monitored By 

Case files on all guests participating in Educational Supportive Services will report on where they are in the process determined in a biweekly or monthly meeting.

Examples of Program Success 

Recovery and the development ofimportant life and job skills, self esteem, teamwork and leadership skills.


Feeding/Hunger Relief Program

Martha's Place is our soup kitchen where we serve breakfast, lunch and snacks 3 days a week. Jacob's Well offers hot beverages during our operating hours 4 days a week. Our Free Food Cart, filled twice daily provides canned goods, breads, pastas and snacks four days a week for our guest to take. Our Saturday program allows for community groups to provide and serve breakfast and lunch.
Budget  $63,949.07
Category  Food, Agriculture & Nutrition, General/Other Hunger Action
Population Served Homeless At-Risk Populations General/Unspecified
Program Short-Term Success 

Our guests are no longer hungry nor concerned on where they are going to get fed and find shelter on the days we're open.

Program Long-Term Success 

By addressing our guests most basic human needs in an atmosphere of respect and dignity, they are able to focus on some of the issues in their lives other than their moment to moment survival.

Program Success Monitored By 

Tracking the number of meals served, and how many of those guests served go on to receive further services.

Examples of Program Success 

10064 guest visits in 2012


Guest Services

We offer rep-payee for SSI & SSDI, agency referrals, community service hours, legal benefit consults, computer access with wireless internet for job and housing search, email set-up, SafeLink Wireless, mobile charging station, clothes closet and assistance in gathering personal documentation. Additionally, visiting health care sessions are provided for at risk populations.

Budget  $1,734.39
Category  Human Services, General/Other Mentoring
Population Served Poor,Economically Disadvantaged,Indigent Homeless At-Risk Populations
Program Short-Term Success 

Trustful relationships established with our guests though our acceptance of who and where they are, enabling us to offer guidance.

Program Long-Term Success 

The free Guest Service program provides the tools they need to move forward, resulting in our guests receiving benefits that they are eligible for.

Program Success Monitored By 

Tracking the number of guests signing into our programs and which the services they are receiving. Intake forms and goal sheets will be filled out at this level.

Examples of Program Success 

Currently 4 active volunteers were once our guests.


Homeless Outreach

Our Homeless Outreach Team goes out into the community to engage and develop relationships with homeless individuals living outside. The outreach team delivers blankets, tents, tarps, supplies, snacks and hygiene packs. Our team encourages them to come to our drop-in center and let us help them get the help they need. Our laundry facility is a draw for those that live outside.

Budget  $7,000.00
Category  Human Services, General/Other Services for the Homeless
Population Served Homeless Veterans Poor,Economically Disadvantaged,Indigent
Program Short-Term Success 

The homeless would get a form of identification if needed and a mailing address through Living Waters and apply to receive benefits such as food stamps and health coverage.  

Program Long-Term Success 

The homeless individuals would be housed in a shelter or receive permanent housing.

Program Success Monitored By 

Tracking the number of homeless site visits; the number of utilizing our drop-in center; how many moved into a shelter or permanent housing; and the number or benefits applications.

Examples of Program Success 

50 homeless individuals moved into a shelter or permanent housing 2012


Therapeutic Recreation

We offer therapeutic recreation that includes arts and craft projects, community art projects, games, gardening, book clubs, community coffeehouse, United Youth in Crisis, praise and worship, musical instruments and puzzle table. 

Budget  $5,474.76
Category  Human Services, General/Other Personal Enrichment
Population Served General/Unspecified Adults College Aged (18-26 years)
Program Short-Term Success 

Getting their minds off their problems and engaged in a creative project or game.

Program Long-Term Success 

Our guestdiscover their creative abilities and learn discipline through their efforts to see a project through to completion and/or working as a member of a team.

Program Success Monitored By 

Number of participants in each group.

Examples of Program Success 

Seeing their artwork being displayed in a local art gallery. Seeing people who entered depressed and discouraged, laughing and enjoying a game.


CEO/Executive Director/Board Comments

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Management


CEO/Executive Director Mrs. Diane L. Waddell
CEO Term Start Jan 2004
CEO Email [email protected]
CEO Experience

The following is a timeline to give you an idea of my experience.

In 1993 a friend and I began to pray as we saw an increasing need among the people in the city of Lowell and felt called to do something about it. We began by volunteering and serving in the local homeless shelter. In no time we organized some special events for the homeless at the shelter. We found others willing to volunteer and began distributing hot cocoa and coffee; socks and blankets from the trunks of our cars.

  • 1993 – Began to pray for people and the needs in the community

  • 1998 – Volunteered at shelter, served from trunk of car

  • 2003 – Opened a 800 s.f. storefront space across the street from the local shelter

  • 2004 – Living Waters Ministry of Hope was granted a non-profit 501 (c)(3) status

  • 2006 – Knocked down walls to double our existing storefront space

  • 2006 – Raised $8,800.00 and opened supportive living program and housed 13 men on 2nd floor of storefront

  • 2007 – Provided job training such as landscaping, painting and cleaning, for individuals ready to move out of the shelter

  • 2008 – Moved to a 1,600 s.f. space to accommodate increased visits

  • 2009 – Became the Outreach Specialist/Case Manager at the Lowell Transitional Living Center, previously know as the Middlesex Street Shelter.

  • 2011 – Became known as Living Waters Center of Hope and moved to our current location in the heart of downtown Lowell, which is 4 times the size of the previous space.

  • 2012 – Saw tremendous growth with over 10,064 guest visits

  • 2013 – Resigned from the LTLC and now dedicated full time to Living Waters Center of Hope

  • 2013 – Currently averaging 75 to 90 guest visits a day

I have been continually amazed at what we have been able to do as a strictly volunteers organization. However, a 100% volunteered organization can only go so far. There is still so much more to do.

Co-CEO --
Co-CEO Term Start --
Co-CEO Email --
Co-CEO Experience --

Former CEOs and Terms

Name Start End
-- -- --

Senior Staff

Name Title Experience/Biography
-- -- --

Awards

Award Awarding Organization Year
-- -- --

Affiliations

Affiliation Year
-- --
Member of state association of nonprofits? No
Name of state association --

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --

Collaborations

--

CEO/Executive Director/Board Comments

--

Foundation Comments

--

Staff Information

Number of Full Time Staff 0
Number of Part Time Staff 0
Number of Volunteers 75
Number of Contract Staff 1
Staff Retention Rate % --

Staff Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 0
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 0
Male: 0
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? Under Development
Organization has Strategic Plan? Under Development
Years Strategic Plan Considers N/A
Management Succession Plan No
Business Continuity of Operations Plan No
Organization Policies And Procedures Under Development
Nondiscrimination Policy Under Development
Whistle Blower Policy No
Document Destruction Policy No
Directors and Officers Insurance Policy No
State Charitable Solicitations Permit Exempt
State Registration Exempt

Risk Management Provisions

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Reporting and Evaluations

Management Reports to Board? No
CEO Formal Evaluation and Frequency No N/A
Senior Management Formal Evaluation and Frequency N/A N/A
Non Management Formal Evaluation and Frequency N/A N/A

Governance


Board Chair Mrs Heahter B. Mourant
Board Chair Company Affiliation Community Volunteer
Board Chair Term Oct 2014 - Oct 2018
Board Co-Chair --
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Mrs. Miriam Kennedy Community Volunteer Voting
Mrs. Heather B. Mourant Community Volunteer Voting
Ms. Katie Racicot Community Volunteer Voting
Mr. Tom Skahen Community Volunteer Voting
Mrs. Diane L. Waddell Community Volunteer Voting
Mr. Ryan White Community Volunteer Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 6
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 4
Male: 2
Not Specified 0

Board Information

Board Term Lengths 3
Board Term Limits 5
Board Meeting Attendance % 93%
Written Board Selection Criteria No
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 50%
Percentage of In-Kind Contributions 100%
Constituency Includes Client Representation No

Standing Committees

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CEO/Executive Director/Board Comments

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Foundation Comments

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Financials


Revenue vs. Expense ($000s)

Expense Breakdown 2015 (%)

Expense Breakdown 2014 (%)

Expense Breakdown 2013 (%)

Fiscal Year Jan 01, 2013 to Dec 31, 2013
Projected Income $150,000.00
Projected Expense $125,000.00
Form 990s

2015 Form 990

2014 Form 990

2013 Form 990

2012 Form 990, Part 1

2012 Form 990, Part 2

2011 Form 990, Part 1

2011 Form 990, Part 2

2010 Form 990, Part 1

2010 Form 990, Part 2

Audit Documents --
IRS Letter of Exemption

IRS Letter of Determination

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2015 2014 2013
Total Revenue $129,797 $121,449 $150,911
Total Expenses $123,401 $115,853 $123,741

Prior Three Years Revenue Sources

Fiscal Year 2015 2014 2013
Foundation and
Corporation Contributions
-- -- --
Government Contributions $0 $0 $0
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified -- -- --
Individual Contributions $120,770 $116,542 $145,940
Indirect Public Support -- -- --
Earned Revenue $35 $35 $350
Investment Income, Net of Losses $33 $30 $26
Membership Dues -- -- --
Special Events $8,959 $4,842 $4,595
Revenue In-Kind -- -- --
Other -- -- --

Prior Three Years Expense Allocations

Fiscal Year 2015 2014 2013
Program Expense $87,190 $93,030 $105,910
Administration Expense $36,211 $22,823 $16,978
Fundraising Expense -- $0 $853
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 1.05 1.05 1.22
Program Expense/Total Expenses 71% 80% 86%
Fundraising Expense/Contributed Revenue 0% 0% 1%

Prior Three Years Assets and Liabilities

Fiscal Year 2015 2014 2013
Total Assets $52,736 $46,340 $40,745
Current Assets $45,202 $34,714 $35,405
Long-Term Liabilities $0 $0 $0
Current Liabilities $0 $0 $0
Total Net Assets $52,736 $46,340 $40,745

Prior Three Years Top Three Funding Sources

Fiscal Year 2015 2014 2013
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value --
Spending Policy Income Only
Percentage(If selected) --
Credit Line No
Reserve Fund No
How many months does reserve cover? --

Capital Campaign

Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? --

Short Term Solvency

Fiscal Year 2015 2014 2013
Current Ratio: Current Assets/Current Liabilities -- -- --

Long Term Solvency

Fiscal Year 2015 2014 2013
Long-term Liabilities/Total Assets 0% 0% 0%

CEO/Executive Director/Board Comments

Living Waters was 100% volunteer operated and managed during 2010 through 2012. 
 
Please note that our in-kind donations were not tracked until 2012. However, our 2012 financial records account for the in-kind donations. We estimate that over 85% of our operating resources come from in-kind donations.
 
In our current year projections, we anticipate our private, corporate, in-kind and grant donations to increase due communication processes put in place allowing for better communication over all.

Foundation Comments

Financial summary data in charts and graphs are per the organization's IRS 990s.  Contributions from foundations and corporations are listed under individuals when the breakout was not available.

Documents


Other Documents

No Other Documents currently available.

Impact

The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.


1. What is your organization aiming to accomplish?

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2. What are your strategies for making this happen?

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3. What are your organization’s capabilities for doing this?

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4. How will your organization know if you are making progress?

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5. What have and haven’t you accomplished so far?

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