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Community Day Center of Waltham

 16 Felton Street, 2nd Floor
 Waltham, MA 02453
[P] (781) 392-6311
[F] (781) 893-4666
[email protected]
Carolyn Montalto
 Printable Profile (Summary / Full)
EIN 56-2325323

LAST UPDATED: 12/11/2017
Organization DBA Community Day Center of Waltham Inc.
Community Day Center of Waltham
Former Names --
Organization received a competitive grant from the Boston Foundation in the past five years No


Mission StatementMORE »

The Community Day Center of Waltham provides day shelter and support services to adults who are experiencing homelessness. We strive to create a safe, judgement-free culture that is grounded in hospitality, compassion, and mutual respect. 
At the Community Day Center of Waltham, we believe that all people, no matter where they are on their life journey, deserve to be treated with dignity. We hold true to the basic tenets of hospitality where the host welcomes the guest with goodwill; and we expect that the guest returns the same level of respect to the community.

Mission Statement

The Community Day Center of Waltham provides day shelter and support services to adults who are experiencing homelessness. We strive to create a safe, judgement-free culture that is grounded in hospitality, compassion, and mutual respect. 
At the Community Day Center of Waltham, we believe that all people, no matter where they are on their life journey, deserve to be treated with dignity. We hold true to the basic tenets of hospitality where the host welcomes the guest with goodwill; and we expect that the guest returns the same level of respect to the community.

FinancialsMORE »

Fiscal Year Jan 01, 2017 to Dec 31, 2017
Projected Income $200,000.00
Projected Expense $180,000.00

ProgramsMORE »

  • Day Shelter

Revenue vs. Expense ($000s)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Expense Breakdown 2014 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Mission Statement

The Community Day Center of Waltham provides day shelter and support services to adults who are experiencing homelessness. We strive to create a safe, judgement-free culture that is grounded in hospitality, compassion, and mutual respect. 
At the Community Day Center of Waltham, we believe that all people, no matter where they are on their life journey, deserve to be treated with dignity. We hold true to the basic tenets of hospitality where the host welcomes the guest with goodwill; and we expect that the guest returns the same level of respect to the community.

Background Statement

The Day Center idea was conceived by a homeless Waltham community member, David Taylor, in response to the problem of a lack of daytime shelter for homeless adults in Waltham, especially during the coldest months of winter and the hottest days of summer.David took his idea for a Day Center to his minister, social service providers and Waltham residents. This group discovered that current providers were unable to expand their services to cover these critical hours. The group also learned that in addition to shelter, there existed a strong need for a place in which Waltham’s homeless adults and others facing serious social burdens would feel welcome and respected and could get the necessary resources that would help to move them from a life of crisis to one of stability. The Day Center was established in 2003 to fill these important needs.

Today, the Community Day Center has moved out of its original location in a church basement on Alder Street into its own building on Felton Street. Serving approximately 35 people each day, The Community Day Center provides extensive case management services that focus on recovery from addiction, housing needs, and food instability, to name a few. We have designed and launched programs and workshops on job preparedness, job readiness, health care coordination, rental assistance, sustainability, and interpersonal relationships. New, relevant programs, often in partnership with other agencies, are always being offered with the focus on helping individuals step out of homelessness and into a better quality of life. Since 2003, the Community Day Center of Waltham has grown from being a place of refuge for the homeless to a place of resources for those who want to get out of homelessness.

Impact Statement

"Homelessness is dire. It's not a comfortable situation, it's frustrating."
                                                                                 -Ron, a guest of the Community Day Center of Waltham
At the Day Center, we provide a safe and welcoming place for our guests and an effective approach to build relationships with them and address their needs.  In the past year we served 675 different individuals at the Day Center.
In the past year, we have established working relationships with area agencies that provide focused support for our guests. Advocates, for example, provides dual diagnosis counseling; WATCH CDC provides housing workshops; the Cambridge Needle Association provides Narcan training and periodic workshops on safe practices; the Waltham Housing Department works with us to provide rental assistance for those guests in long-term recovery; and the Waltham Police Department's Homeless Assistance Coalition provides networking opportunities with area hospitals and detox/rehab facilities.
Building relationships with external agencies has been our major accomplishment over the past year. It has not only shed light on the work that we do at the Community Day Center--thus, strengthening our image within the city--it also enables us to provide more services to our guests. This year, the Community Day Center sat on a committee with the city of Waltham, Housing Division, and participated in a Rental Assistance Program which provided affordable housing for those individuals in recovery from substance abuse or alcoholism who have been able to hold a job. We placed four individuals in apartments and assisted them with a long-term sustainability plan that included budgeting, shopping, cleaning, making appointments,etc. The opioid crisis hit Waltham, and in response, the Community Day Center worked with the city's Public Health Department on a multi-city approach to overdoses modeled on Plymouth's Project Hope. The Community Day Center serves as a resource center for rehabilitative services.
This year, we have gotten 10 chronically homeless individuals accepted into housing. While it is through our relationship with Boston's Continuum of Care that we have been able to access new housing opportunities, our agency has sent in more than 125 applications. In addition, when someone's application is accepted, there is a lengthy vetting process that requires careful oversight by our case manager.
In terms of our infrastructure, we have made significant improvement with a new Employee Handbook, Volunteer and Intern Manual, and requisite policies and procedures. 
Finally, in the past year, the Community Day Center of Waltham hosted the winter warming shelter for the city. Opened for 100 nights, we managed and ran the emergency shelter for nearly 30 guests per night. We kept those members of the homeless community who would ordinarily sleep outside safe for the winter months.
1. To submit housing applications for all guests
2. To expand our networking into Boston to connect with more agencies that can help serve our guests
3. To assist at least 12 individuals to exit homelessness by securing housing and implementing a sustainability plan
4. To  serve the city as the main resource on the topic of homelessness with knowledge of best practices in dealing with the chronically homeless

Needs Statement

1. To expand case management services by creating a new full-time salary line -- $46,000
2. To build a fund for sending clients to detox and rehabilitation funds -- $8,000 
3. To hire a part-time assistant director to handle administrative tasks, marketing, social media -- $20,000
4. To offer a micro-loan program for guests who need financial assistance and funds for transportation -- $5,000
5. To provide continuing education for staff and volunteers on addiction counseling and best practices -- $3,000 

CEO Statement

Our nation is in the throes of an opioid epidemic, and Waltham has not been immune. In the month of August alone, there were 11 overdoses in this city--four of them fatal. Three out of those four deaths happened to be regulars at the Community Day Center of Waltham. But we don't think of their deaths only as statistical data; we think of them, rather, as Daniel, David, and Lydia.

At the Community Day Center of Waltham, our work is grounded in the mission that our founders established 14 years ago: to treat each and every person who walks through our door with dignity and respect. And with our predominantly homeless demographic, that means we must look beyond stereotypes. Daniel was our  "gentle giant" who always asked if he could lend a hand; only 24, he had his whole life ahead of him. David, a true gentleman, was loved by so many brothers and sisters that his teary-eyed family took up an entire pew at his memorial service. Lydia relapsed after a 12-year period of sobriety. When she fell into a coma and was hooked up to a respirator, her husband had to make the heart-wrenching decision to stop life support.
The deaths of Daniel, David, and Lydia, one after the other, shook the Day Center's community to its core. To those of us left behind to pick up the pieces and to help lead the way out of this crisis, their deaths sent a critical message: we need to deal head-on with the issues that surround drug abuse before more people die.
While there is no simple solution, the Community Day Center is responding to this urgency. Over the past year, we have partnered with organizations and agencies that can help provide the long-term rehabilitative services our guests need. We have expanded our case management hours so that guests can meet one-on-one for a longer period of time in order to work with them to tailor an effective plan of action. We have launched new programs and workshops that address the issues that underlie addiction: trauma, abuse, low self-esteem, mental and physical health, housing and joblessness, to name a few. 
While our organization's mission is just as our founders defined it over a decade ago, the work that we do has grown over the years to reflect a far more complex landscape. For us to meet the needs of the homeless in Waltham, we must keep our fingers on the pulse of the larger community and respond proactively. To do so means that people like Daniel, David, and Lydia did not die in vain. 

Board Chair Statement

Being homeless hurts physically, emotionally and spiritually. It's a long road back once a person becomes homeless. The basics we all take for granted are missing. Basics such as a safe place to sleep, a next meal, a mailing address and clean clothes are not promised and never assumed. Everything about life is so much harder when you're homeless.

 The Community Day Center of Waltham works every day to address the gaps that are ever present in a homeless person's life. Staff and volunteers work throughout the year to provide a safe place at 16 Felton Street where our guests can find a welcoming and safe environment, nutritious meals, clean clothes, access to case management, Smart Recovery addiction support, computer access, health and wellness assessments, triage and referral and more.
This year, the Day Center has focused on developing and strengthening relationships and partnerships with a wide range of community services. Under the leadership of the Day Center's Executive Director Carolyn Montalto, the Day Center partners with the Multi-Community Overdose Response Network to address the growing opioid epidemic. The Day Center has experienced first-hand the devastation of this particular form of addiction with the loss from overdoses this year of several guests. Each one was someone's child, parent, sister or brother. Each one had dreams and hopes that were crushed under the weight of this terrible illness. Each family suffered, and suffers still from the pain of the addiction and what it did to the family and the loss of a loved one.
This year the Day Center has also partnered with the city's Housing First initiative. The program seeks to place currently chronically homeless adults in apartments throughout the area. However, placing someone is just the first step on the path to self-sufficiency. Support must continue in order to help people re-learn or in some cases learn the skills required to be successful in their own apartment.
The work of the Day Center has grown over time. We have more case management services, on-site addiction recovery programs, better partnerships with local social and health services, to name a few.
Our wonderful volunteers provide endless hours of support. I'm not sure what we would do without them and their enthusiasm, passion and kindness. They bring special warmth to the Day Center, and the guests are grateful for their many kindnesses. I am especially grateful to our staff for their compassion, passion and commitment to this work and to the people the Day Center serves. The work is challenging and seemingly never ending. Long, cold and wet winter days and nights take its toll on all yet the staff is always there, offering a welcoming hand. 
The Day Center's work is almost totally dependent on individual and business contributions. Many local businesses provide ongoing contributions in the form of food, clothes, and gift cards. While this support helps fill critical ongoing needs at the Day Center, we also need the financial support to help us to fund more programs and to provide more services to help the homeless of Waltham improve the quality of their lives. 

Geographic Area Served

In a specific U.S. city, cities, state(s) and/or region.
The Community Day Center of Waltham mostly serves the Greater Boston and Metro-West areas, but our Day Center is open to all.

Organization Categories

  1. Human Services - Homeless Services/Centers
  2. Housing, Shelter - Support NEC
  3. Public & Societal Benefit - Leadership Development

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)



Day Shelter

The Community Day Center of Waltham achieves our mission through our programs that have a significant impact on our individual guests and our larger community.
Day Shelter Program: Providing a safe and welcoming place for our guests and an effective approach to build relationships with our guests and address their needs.
Case Management: Continuing to increase the guests’ access to social services, advocacy, case management, and referral to achieve sustainable results
Job Readiness Program: Providing practical job skills with pre- and ongoing employment support that achieves demonstrable results
Micro-loan Program: Extending small loans for prescriptions, transportation, food, etc. to maintain stability in the guests’ day-to-day lives.
 Community Education: Informing and educating the faith communities, community partners, social and business groups and the community about the connections of homelessness, trauma, domestic violence, and mental illness.


Budget  $115,000
Category  Human Services, General/Other Services for the Homeless
Population Served Adults Alcohol, Drug, Substance Abusers At-Risk Populations
Program Short-Term Success  --
Program Long-Term Success  --
Program Success Monitored By  --
Examples of Program Success  --

CEO/Executive Director/Board Comments

For the latest, check out our blog at: 
For a small organization with a huge mission, the Community Day Center of Waltham looks to expand capacity in light of increasing demands. In the past year, the demand for our services has grown 8 percent and we now serve 675 different individuals.  Our mission is to provide a place where homeless and other people in need can go during the day, not just for shelter and community, but also for access to services that build health, emotional stability, and financial self-reliance. This mission has required us to deliver an increasing variety of services that are difficult to provide in our tight quarters and with a small staff.
Another challenge of working with this vulnerable population is the lack of financial support from the city, state and federal government and other funding sources.  As funding priorities have changed to relocating families out of hotels into housing and the creation of affordable housing, day shelters/centers have not been supported financially.  In addition, our Day Center is competing with larger and better known institutions in larger cities.  We believe there should be funding for those who are in the trenches, triaging people as part of the emergency shelter system. In the past the leadership also decided to be under the radar so as to not attract the attention of detractors.  While it might have been wise politically, the entire issue of homelessness was hidden.
During my tenure as the Executive Director, I have been focused on systemic barriers to services for our guests and designing wrap around support so they could achieve successes and move into stability.  Another priority has been to build a "community" where many have lived in isolation. The Day Center is guided by a belief in the transformative power of community and the organization’s values include acceptance and respect, compassion, caring, and safety for all participants.
It has also been important to build leadership amongst our guests.  "Homelessness From Our Eyes" was a photo exhibit created by our guests to show the complexity and hardship living on the streets, the woods and shelters.  Our new exhibit "FACES: What people don't know about me" is to show how we are all different and special. We believe it is important for our community to see homelessness threw our guests' eyes and hear from their voices.
As we strengthen and diversify our funding sources, we are looking to our goal of having our own space, where we can open all day and weekends. We are also looking to create or support others in creating affordable housing for our guests.  Studies have shown that 


CEO/Executive Director Ms. Carolyn Monica Montalto
CEO Term Start July 2016
CEO Email [email protected]
CEO Experience Carolyn Montalto came to the Community Day Center with more than 25 years in the nonprofit sector. As director of marketing for Northeastern University and then for Boston University, Carolyn moved to smaller organizations including Optimum Health Solution and The Walker Center for Ecumenical Exchange where she served four years as its executive director. Under Carolyn's leadership, The Walker Center was re-imaged as a strong player in its field with new streams of revenue. Responsible for the day-to-day operation, Carolyn has experience in financial management, human resources, volunteer recruitment and management, fundraising, special events, marketing, public relations, and neighbor relations. It was at The Walker Center where Carolyn had her first opportunity to work directly with the homeless; her compassion and desire to serve this demographic brought her to the Community Day Center.

Co-CEO --
Co-CEO Term Start --
Co-CEO Email --
Co-CEO Experience --

Former CEOs and Terms

Name Start End
Ms. Marilyn Lee-Tom Aug 2010 June 2016
Mr. Rob Mark Jan 2006 Dec 2009

Senior Staff

Name Title Experience/Biography
Mr. Eben I Forbes Consultant --
Ms. Nina Lordi Case Manager --
Ms. Carolyn Monica Montalto Executive Director --


Award Awarding Organization Year
-- -- --


Affiliation Year
-- --
Member of state association of nonprofits? No
Name of state association Massachusetts Nonprofit Network

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --


The Community Day Center collaborates with many local and city agencies: Salvation Army, Middlesex Human Services, Advocates, Waltham Housing, WATCH CDC, Waltham Police Department, Cambridge Needle Association, Waltham Chamber of Commerce, Waltham Ministerial Association, Waltham Chamber of Commerce, Boston Continuum of Care, Homeless Assistance Coalition, Newton-Wellesley Hospital, Brandeis University, Bentley University, and several interagency groups on topics of domestic violence and substance abuse. 

CEO/Executive Director/Board Comments

Our biggest challenge, as we align with the growing homeless population in Waltham, is funding. In this pivotal year under new leadership, the organization has grown from a grassroots organization to a respected agency that provides resources for the chronically homeless. One of the biggest complaints of our guests is that they cannot get an appointment with our case manager.  Currently, our part-time case manager is juggling close to 200 cases. We address this problem by creating programs and workshops that can be run by volunteers and mentors that often address specific issues in a group setting. Additionally, we invest significant time training student interns from Brandeis University to work in a team model with our case manager. The new partnerships we have created throughout the city also helps to lighten the load.

Foundation Comments


Staff Information

Number of Full Time Staff 1
Number of Part Time Staff 2
Number of Volunteers 20
Number of Contract Staff 1
Staff Retention Rate % 100%

Staff Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 3
Hispanic/Latino: 0
Native American/American Indian: 1
Other: 0
Other (if specified): 0
Gender Female: 2
Male: 2
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? Under Development
Organization has Strategic Plan? Under Development
Years Strategic Plan Considers 5
Management Succession Plan No
Business Continuity of Operations Plan --
Organization Policies And Procedures Yes
Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes
State Charitable Solicitations Permit No
State Registration --

Risk Management Provisions

Directors and Officers Policy

Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency N/A N/A


Board Chair Ms. Barbara Blakeney chair
Board Chair Company Affiliation community volunteer
Board Chair Term May 2010 - May 2015
Board Co-Chair Mr. Miles Hutton vice-chair
Board Co-Chair Company Affiliation community volunteer
Board Co-Chair Term May 2010 - May 2015

Board Members

Name Company Affiliations Status
Ms. Barbara Blakeney retired nurse practitioner Voting
Rev. Alan Bone community volunteer Voting
Mr. Michael Colomba community volunteer Voting
Mr. Keith Gilbert community volunteer Voting
Mr. Miles Hutton PhD community volunteer Voting
Mr. Joshua Lepson student, Brandeis University Voting
Ms. Betty Rots community volunteer Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
Rev. Lydia Hews community volunteer NonVoting
Rev. Tom Maehl community volunteer NonVoting
Councilor Stephen Rourke community volunteer NonVoting
Rep. Thomas Stanley community volunteer NonVoting

Board Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 7
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 2
Male: 5
Not Specified 0

Board Information

Board Term Lengths 6
Board Term Limits 2
Board Meeting Attendance % 80%
Written Board Selection Criteria Under Development
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions 100%
Constituency Includes Client Representation No

Standing Committees

  • Advisory Board / Advisory Council
  • Development / Fund Development / Fund Raising / Grant Writing / Major Gifts

CEO/Executive Director/Board Comments

When the Community Day Center was established in 2003, the majority of the board members were homeless.  Since then, the board has been adding other constituents, such as a student representative. As a hands-on Executive Director, I attend meetings as a non-voting board member, and serve as liaison to the homeless demographic of Waltham. 

Foundation Comments



Revenue vs. Expense ($000s)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Expense Breakdown 2014 (%)

Fiscal Year Jan 01, 2017 to Dec 31, 2017
Projected Income $200,000.00
Projected Expense $180,000.00
Form 990s

2016 990

2015 990

2014 990

2013 990

2012 990

2011 990

2010 990

2009 990

2008 990

Audit Documents

2015 Review

2014 Review

IRS Letter of Exemption

IRS Letter of Determination

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2016 2015 2014
Total Revenue $141,481 $211,057 $258,641
Total Expenses $174,123 $118,036 $107,064

Prior Three Years Revenue Sources

Fiscal Year 2016 2015 2014
Foundation and
Corporation Contributions
-- -- --
Government Contributions $0 $0 $0
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified -- $0 $0
Individual Contributions $97,850 $164,951 $220,278
Indirect Public Support -- $0 $0
Earned Revenue $1,725 $3,973 $12,014
Investment Income, Net of Losses -- $0 $541
Membership Dues -- $0 $0
Special Events $41,906 $42,133 $25,808
Revenue In-Kind -- -- --
Other -- $0 $0

Prior Three Years Expense Allocations

Fiscal Year 2016 2015 2014
Program Expense $174,123 $118,036 $107,064
Administration Expense -- $0 $0
Fundraising Expense -- $0 $0
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 0.81 1.79 2.42
Program Expense/Total Expenses 100% 100% 100%
Fundraising Expense/Contributed Revenue 0% 0% 0%

Prior Three Years Assets and Liabilities

Fiscal Year 2016 2015 2014
Total Assets $609,469 $654,052 $617,637
Current Assets $20,627 $63,116 $19,043
Long-Term Liabilities $258,714 $270,655 $282,067
Current Liabilities $0 $0 $45,193
Total Net Assets $350,755 $383,397 $290,377

Prior Three Years Top Three Funding Sources

Fiscal Year 2016 2015 2014
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value --
Spending Policy Income Only
Percentage(If selected) --
Credit Line No
Reserve Fund Yes
How many months does reserve cover? 6.00

Capital Campaign

Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? No

Short Term Solvency

Fiscal Year 2016 2015 2014
Current Ratio: Current Assets/Current Liabilities -- -- 0.42

Long Term Solvency

Fiscal Year 2016 2015 2014
Long-term Liabilities/Total Assets 42% 41% 46%

CEO/Executive Director/Board Comments


Foundation Comments

Financial summary data in charts and graphs are per the organization's IRS 990s.  Contributions from foundations and corporations are listed under individuals when the breakout was not available.



The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.

1. What is your organization aiming to accomplish?


2. What are your strategies for making this happen?


3. What are your organization’s capabilities for doing this?


4. How will your organization know if you are making progress?


5. What have and haven’t you accomplished so far?