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Organization DBA TSN
Former Names --
Organization received a competitive grant from the Boston Foundation in the past five years No


Mission StatementMORE »

The mission of the TSN is to increase the capacity of the Greater Roxbury community of Boston to effectively use and access technology by providing technology-related services, educational programs and resources as well as strengthening and supporting the individual TSN sites.

Mission Statement

The mission of the TSN is to increase the capacity of the Greater Roxbury community of Boston to effectively use and access technology by providing technology-related services, educational programs and resources as well as strengthening and supporting the individual TSN sites.

FinancialsMORE »

Fiscal Year July 01, 2015 to June 30, 2016
Projected Income $1,124,180.00
Projected Expense $1,124,180.00

ProgramsMORE »

  • Online Learning Readiness
  • Online Learning: Acquiring Career Credentials
  • STEM-focused After-School Programs
  • Support of TS Centers

Revenue vs. Expense ($000s)

Expense Breakdown 2015 (%)

Expense Breakdown 2014 (%)

Expense Breakdown 2013 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Mission Statement

The mission of the TSN is to increase the capacity of the Greater Roxbury community of Boston to effectively use and access technology by providing technology-related services, educational programs and resources as well as strengthening and supporting the individual TSN sites.

Background Statement

The Timothy Smith Network (TSN) is a member organization established to build the capacity of Greater Roxbury’s 27 Timothy Smith Centers. The mission of the TSN is to increase the capacity of the Greater Roxbury community of Boston to effectively use and access technology by providing technology-related services, educational programs and resources as well as strengthening and supporting the individual TSCs.


In the previous fiscal year, Timothy Smith Centers provided comprehensive community-based technology services to over 2,409 children, families, adults, and senior citizens; an additional 861 residents used the TS Centers for drop-in services. This resulted in over 42,750 student visits with 124,244 total contact hours with 90% coming from for classes and programs. The centers also address a broad range of economic, therapeutic, health, educational, training, and human and social services needs of the community.


While each TS Center remains free to offer programs that meet the needs of their specific constituency, the TSN works to find innovative programming, to capitalize on economies of scale in purchasing equipment and materials for the TS Centers, to foster collaboration and cooperation across TS Centers, and to procure sustainable funding for programmatic and operations costs. Since its inception, the TSN has coordinated over $5.99 million in grants and in-kind contributions across all TS Centers. The TSN strives to strengthen the Timothy Smith Centers by assisting them to implement strategies for developing and sustaining their operations and for improving the efficiency, scale and quality of their programs.


The Timothy Smith Network, Inc. became incorporated in Massachusetts on June 5, 2003. It is recognized as a non-profit in the Commonwealth of Massachusetts and by the IRS as a 501(c)(3) corporation. All TSN sites are 501(c)(3) corporations.

Impact Statement

During the past fiscal year the TSN continued to procure funding for programs and support for TS Centers, developed three innovative programs (Online Presence for Employment, Online Learning Readiness and Online learning: Acquiring Career Credentials), and strengthened our partnerships with the multiple agencies within the City of Boston, Microsoft and Bunker Hill Community College. The TSN’s primary goals are to find and deliver sustainable funding to support programs and operations at TS Centers, to strengthen its Board of Directors, and to find additional relevant programs that meet the needs of the resident of Greater Roxbury and beyond.

Needs Statement

The TSN’s top pressing needs are:

  • Sustainable funding for its operational costs ( $175,000 annually),
  • Funding to continue the current programming ($625,000 annually,)
  • Increase effectiveness of TSN’s governing body,
  • Sustainable funding to provide TS Centers with qualified instructors to improve program outcomes and deliverables ($1,500,000 annually), and
  • Develop/find innovative programs which meet the needs of residents on Roxbury.

CEO Statement

Welcome to the Timothy Smith Network. In 2000, the organizations in Roxbury who had established technology centers came to share ideas and talents, to coordinate programming, to find ways to leverage scarce resources, and to strengthen the resources and effectiveness of the individual Centers. After months of discussion and planning, the Timothy Smith Network was established.

As technology permeates almost all aspects of life, the TSN works to increase the capacity of TS Centers to meet the needs of their constituencies and their communities. The TSN has procured grants for and brought innovative technology based programs to TS Centers through partnerships with Microsoft, Lexmark, local community colleges and universities. Children and toddlers learn their letters and numbers. Youth receive homework and learn that science can be fun. High School youth learn how technology can be used to affect social change. Unemployed and under employed adults participate in programs that prepare them for 21st century jobs. Seniors learn how technology can connect them with families and friends and help them continue to live independently. These programs help participants of all ages harness the power of technology to change and improve their lives. 


I invite you to browse through our website and review the variety and depth of activities and program offerings at the TS Centers. Then, come in and visit one of our state-of-the-art technology learning centers. I am sure that you will join the hundreds of people who rely on the TS Centers for access to technology and who participate in programs and classes that are responsive to their needs. 

Board Chair Statement


Geographic Area Served

Greater Boston Region-Roxbury Neighborhood

All Timothy Smith Centers are located in the Greater Roxbury area of Boston.  Students from all parts of the Boston are eligible to participate in classes and programs at TS Centers. 
The Timothy Smith Network also partners with non-profits in other areas of Boston to provide programming to residents of those neighborhoods.

Organization Categories

  1. Education - Education N.E.C.
  2. Education - Adult Education
  3. Community Improvement, Capacity Building - Community Improvement, Capacity Building N.E.C.

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)



Online Learning Readiness

Online Learning Readiness (OLLR) is a 12-week, 480-hour, intensive program designed to prepare out-of-work and under-employed adults for the digital workplace by instilling in them technology, self-directed learner, and workforce readiness skills.


OLLR builds on the capacity of the TS Centers to provide computer and workforce development training and assistance in securing jobs. Microsoft’s Digital Literacy curricula is supplemented with exercises and activities. Participants who successfully complete OLLR go home with a netbook for a $50 co-pay and may be eligible for affordable broadband Internet access through Comcast.


Upon completion, participants receive job-placement assistance, special training in creating an online presence for employability and encouragement to acquiring higher-end technology skills through additional on-line classes.  The TSN has been designated a MS IT Academy and these courses are be available to graduates of OLLR.

Budget  $1,250,000.00
Category  Education, General/Other Education & Technology
Population Served Adults Unemployed, Underemployed, Dislocated
Program Short-Term Success 

Over 500 students will successfully complete OLLR within the first three years of the program.

 Over 400 graduates will procure employment, matriculate to community colleges and universities or find satisfying jobs that utilize the technical skills acquired during OLLR.

Program Long-Term Success 
Graduates of OLLR will go on for advanced technology classes, matriculate to community colleges universities or find employment in positions requiring technology competencies.
Program Success Monitored By 
The TSN requires all TS Centers offering OLLR to provide the following measures of student performance:
  • Student tracking sheets
  • Pre and post tests
  • Performance on in class activities and independent exercises
  • Follow-up with students through surveys and direct communication
Examples of Program Success 

“I want to say with all sincerity that anyone who has never seen a computer or never turned on the computer should be a part of this OLLR program. I had never turned on a computer and yet I am a Master Nurse. Technology training just wasn’t there when I went to school.

Through my transitions while I used a computer but never to the degree that I was going to need it in 2011. As we go forward it is going to be essential in our field. There is no better place to learn. I walked into a room of people and I didn’t know how to turn on the computer and I left there emailing around the world, enhancing my business, and really transitioning into nursing. OLLR gave me a gift that I can now work in any place in the hospital. Previously I was pigeonholed into a certain role because I didn’t have the skills. I now work all over the hospital in different departments and I now have a whole new agenda.”

--Rose, Madison Park Community Center

Online Learning: Acquiring Career Credentials

Online Learning Acquiring Career Credentials enables students to take courses that qualify them to pass exams leading to credentials in several IT Career Pathways: Information Worker (MS for Office 2001/2010), Computer Technician (A+), Microsoft Technical Associate (MTA), Support Technician Windows 7 (MCITP), Server Administrator, and many more.


Through a partnership with Bunker Hill Community College and Microsoft’s IT Academy, the TSN is able to offer these classes in the community at a fraction of the costs at other credentialing organizations.


Potential participants are those who successfully complete the Online Learning Readiness program or who have passed the Digital Literacy Certificate exam and demonstrate proficiency in basic computer skills. In the first course of the program, participants develop individual learning plans which outline the courses, exams and timeframes needed for them to acquire the desired credentials.

Budget  $250,000.00
Category  Education, General/Other Adult Education
Population Served Unemployed, Underemployed, Dislocated Adults
Program Short-Term Success 
Participants pass the credentialing exams in their chosen pathways in a timely and cost effective manner.
Program Long-Term Success 
Those who pass the credentialing exam go on to careers in high tech fields.
Program Success Monitored By 
Program success is measured by tracking:
  • Progress against individual learning plans
  • Performance on in class activities and independent exercises
  • Follow-up with students through weekly meetings
  • Student performance on certification exams
Examples of Program Success  --

STEM-focused After-School Programs

Through partnerships with colleges and universities, the Timothy Smith Network finds innovative after-school programs designed to science, technology, engineering and math fun for youth who traditionally have shied away from STEM fields. These programs foster science learning among urban teenage youth (ages 15-19) and their communities. The goal is to broaden the awareness that engaging in science learning is an effective way to promote overall youth development and to prepare for competitive professional opportunities.


Over the years, the TSN has procured materials and provided funding for TS Centers to offer such STEM programs as: Technology Goes Home, Kinetic City: Mission to Verth, Youth Astronomy Apprentice Program, Kids Capture their Universe, Lego Robotics, Junior Achievement, and Internet Safety.


Currently the TSN is partnering with the Harvard Smithsonian Center for Astrophysics to bring additional astronomy based programming to TS Centers in 2012 and beyond.

Budget  $15,000.00
Category  Education, General/Other Afterschool Enrichment
Population Served K-12 (5-19 years)
Program Short-Term Success 

Over 90% of the students who completed the YAA After-School program, found summer employment at Massachusetts Institute of Technology where they continued to explore various ways to make astronomy accessible to residents of their communities. 


Two students won significant scholarships for their projects at Massachusetts State Science Fairs.
Program Long-Term Success 
Students who completed the YAA After-School program and became YAA Apprentices and Fellows will enroll in community colleges and universities where they will pursue STEM courses of study.
Program Success Monitored By 

Program success is monitored by:

·        Tracking student performance on projects and activities

·        Surveys and interviews

·        Improvement in STEM courses while in school

Matriculation to college to study STEM fields
Examples of Program Success 

“I dropped out of school because I felt devalued by the educational system.

 MissionSAFE staff saw my potential. They introduced me to the technology manager at their TS Center, and from that point on I knew that my life was going to change for the better. The one-on-one counseling and dynamic, hands-on learning environment helped me regain my “thrust for knowledge.” I completed my GED at the Dimock Center after only three months. I enrolled in the MIT Youth Astronomy Apprenticeship (YAA) after-school program. Now I am a YAA Fellow and facilitate their program at the Tobin/Mission Hill community Center. I’m very grateful for the caring adults who taught me technology, team work, and personal development skills.

 Currently, I’m enrolledat Bunker Hill Community Collegeand eventuallyplan to earn an MBA. Because people cared about me, I’m in a position to give back. I have come full circle.”


--Phillip,Tobin/Mission Hill Community Center


Support of TS Centers

The TSN is working to strengthen the TSN sites by assisting them to implement strategies and standards for developing and sustaining their operations and for improving the efficiency, scale and quality of their programs. The TSN actively develops and looks for creative innovative programming and operating opportunities that can be implemented at TS Centers in order to improve the technology proficiency of community residents to improve their economic advancement.
Specific activities in this program include:
1)  Coordinating the purchase and installation of equipment valued at $500,000 at 12 TS Centers each year
2)  Coordinating a grant from the Timothy Smith Fund for curriculum materials and program supplies for all TS Centers ($5,000 per site per year)
3)  Developing innovative technology based programs and securing funding to support their implementation at TS Centers.
Budget  $630,000.00
Category  Philanthropy, Voluntarism & Grantmaking, General/Other Philanthropy, Voluntarism & Grantmaking, General/Other
Population Served General/Unspecified
Program Short-Term Success 
Timothy Smith Centers provide innovative programs that increase the capacity of participants.
Program Long-Term Success  Timothy Smith Centers remain viable organizations within the community offering technology based programs that meet the need of the participants and constituencies.
Program Success Monitored By 

The Timothy Smith Network has implemented the following tools to measure and track success:

1)      All classes, programs, student demographics, student participation must be recorded in a web-based registration and tracking system housed on the Timothy Smith Network website.

2)     All TS Centers are required to submit an Annual Report documenting their activities and achievements for the year.

3)     All TS Centers are required to complete a Performance Indicators report annually that tracks how they measure up and show improvement based nationally-developed standards and metrics for community technology centers.

Examples of Program Success  “Since the TS Center opened at the Cooper Community Center, there’s been a steady stream of children in our pre-school and after-school programs who have experienced the joy and challenge of using computers. When our pre-schoolers start to learn computer skills, there’s a level of frustration with many little voices crying, “Help me. Help me.” But soon, the kids learn their way around the software programs, with each one experiencing their own “ah ha” moment. When a class comes into the lab, they’re talking and laughing. Once they hear the instructions, ‘Go to your seat’, an intensity of purpose comes over them. Each child is aware of how quickly their long-awaited computer time passes and is eager to begin using their favorite program. It’s inspiring to see children realize they are loved and cared for, and they have options.” --Executive Director, Hattie B. Cooper Community Center

CEO/Executive Director/Board Comments



CEO/Executive Director Mr. Milton Irving
CEO Term Start June 2014
CEO Email [email protected]
CEO Experience

Co-CEO --
Co-CEO Term Start --
Co-CEO Email --
Co-CEO Experience --

Former CEOs and Terms

Name Start End
Ms. Susan M. O'Connor Jan 2002 July 2015

Senior Staff

Name Title Experience/Biography
Ms. Adreenne Law Director of Operations and Programming Adreenne Law is the Director of Programming at the Timothy Smith Network, a Greater Roxbury consortium of technology centers (TSCs) dedicated to changing lives through the power of technology.


Adreenne has over 20 years’ experience coordinating, implementing and teaching technology programs such as Upward Bound, Online Presence for Employment, Online Learning Readiness, and Technology Goes Home to students of all ages--toddlers, youth, adults and seniors. During her 9 years as the METCO Director for the Lynnfield Public Schools, she was on the team who developed the Wellesley METCO Village Saturday Program focused on technology, self-esteem and academic enrichment.


Adreenne developed partnerships with several Boston Public Schools, the American Association for the Advancement of Science (AAAS), Harvard-Smithsonian Center for Astrophysics and MIT Kavli Institute to bring creative STEM focused activities to out-of-school-time programs at TSCs--Lego Robotics, Kinetic City Program, Youth Capture the Colorful Cosmos, CHANDRA and Hands Optics.


As an undergraduate, Adreenne majored in political science with a minor in management at UMass Boston. Adreenne also attended Lesley College Graduate Program in Management. She has earned the following Microsoft Office Specialist certifications: Microsoft Word Expert, Microsoft Outlook and Microsoft PowerPoint 2010, Microsoft Word 2013.

Mr. Khalid A. Mustafa IT Support, Certification and Advanced Technology Training Khalid A. Mustafa is the Thought Partner for Wiseiye, a business entity established in 2007 through the natural growth of his exemplary technology implementation within organizations and educational expertise in offering certification instruction for more than two decades. Also, Khalid is the Information Technology Support\Advance Technology Instructor for the Timothy Smith Network, a regional consortium of community technology centers in the greater Roxbury section of Boston, MA working toward the community’s economic advancement through technology proficiency. Khalid was hired after being contracted to provide these services through Wiseiye.

In the early 1980’s Khalid was the coordinator of the Southeast Computer Programmers, implementing an innovative training program through Honeywell Corporation during an era of dire need for computer programmers in COBOL, FORTRAN & BASIC. Committed to improving the lives with professional skills Khalid continuously provides innovative leadership. In the 1990’s was the Founding Producer of Urban Abode, a BNN-TV program, focused on building a better community through education, home ownership and business development through E.R.A.C.E., Inc. As the Plant Manager of Goodwill Industries, Inc. here in Boston Khalid started to secure his technology certifications by attending courses at the South End Technology Center.

After acquiring multiple professional Information Technology certifications (CompTIA, Microsoft, CISCO, etc.) and nurturing a visionary leadership career within organizations like the Urban League of Eastern MA. Khalid leveraged his expertise and experiences to gain a Bachelor of Education through Western Advanced Central University in 2012.


Award Awarding Organization Year
Global Unlimited Potential Awards Technology Award Microsoft Corporation 2006
Champions of Freedom - Archie Williams Technology Award Freedom House 2003


Affiliation Year
-- --
Member of state association of nonprofits? Yes
Name of state association --

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --


Boston Centers for Youth and Families

Boston Neighborhood Network

Boston Public Library

Boston Public Schools 

Bunker Hill Community College

City of Boston, Dept. of Innovation and Technology

Citywide Parents Council, Inc./ Sonny Walker Computer Center

Computer Learning Resources

Dimock Center (The)

Fenway Community Development Center 

Freedom House, Inc.

Haley House 

Harvard Smithsonian Center for Astrophysics

Hattie B. Cooper Community Center

Inquilinos Boricus en Acción (IBA) / El Batey TechnologyCenter at Villa Victoria

Irish International Immigrant Center
John A. Shelburne Community Center

La Alianza Hispana

Madison Park Development Corporation

Massachusetts Institute of Technology – Kavli Institute

Morgan Memorial Goodwill Industries

North American Indian Center of Boston, Inc.

Orchard Gardens Community Center

Paige Academy
Project Place

Roxbury Boys and Girls Club

Roxbury Community College

Roxbury Family YMCA Timothy Smith Teen Center

Roxbury Multi-Service Center

Roxbury Presbyterian Church Social Impact Center

South End Technology Center at Tent City
St. Francis House

St. Katharine Drexel

Technology Goes Home
Tierney Learning Center

Tobin/Mission Hill Community Center

United South End Settlements

Urban League of Eastern Massachusetts

Vine Street Community Center

CEO/Executive Director/Board Comments


Foundation Comments


Staff Information

Number of Full Time Staff 3
Number of Part Time Staff 1
Number of Volunteers 1
Number of Contract Staff 0
Staff Retention Rate % 100%

Staff Demographics

Ethnicity African American/Black: 4
Asian American/Pacific Islander: 0
Caucasian: 1
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 2
Male: 3
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? No
Organization has Strategic Plan? Yes
Years Strategic Plan Considers 5
Management Succession Plan No
Business Continuity of Operations Plan No
Organization Policies And Procedures Yes
Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes
State Charitable Solicitations Permit Exempt
State Registration Exempt

Risk Management Provisions

Commercial General Liability and D and O and Umbrella or Excess and Automobile and Professional
Workers Compensation and Employers' Liability

Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually


Board Chair Dr. Carroll Blake
Board Chair Company Affiliation Boston Public Schools
Board Chair Term Jan 2015 - Dec 2016
Board Co-Chair --
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Dr. Carroll W. Blake Boston Public Schools Voting
Mr. Royal Bolling Jr. Mandela Community Learning Center Voting
Ms. Diane Curtin The Dimock Center Voting
Ms. Amanda Gorner The Dimock Center Voting
Mr. Curtis Henderson Jr. Boston Neighborhood Network Voting
Mr. Kevin Lee Hepner United South End Settlements Voting
Mr. Alex Penkrat Microsoft Corporation Voting
Mr. Willie Skinner BCYF-Vine Street Community Center Voting
Ms. Patricia A. Toney Community Volunteer Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 56
Asian American/Pacific Islander: 0
Caucasian: 44
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 33
Male: 67
Not Specified 0

Board Information

Board Term Lengths 3
Board Term Limits 3
Board Meeting Attendance % 74%
Written Board Selection Criteria Under Development
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 0%
Percentage of In-Kind Contributions 100%
Constituency Includes Client Representation Yes

Standing Committees

  • Board Governance
  • Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
  • Executive
  • Finance

CEO/Executive Director/Board Comments


Foundation Comments



Revenue vs. Expense ($000s)

Expense Breakdown 2015 (%)

Expense Breakdown 2014 (%)

Expense Breakdown 2013 (%)

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2015 2014 2013
Total Revenue $1,021,175 $1,351,418 $1,468,006
Total Expenses $746,906 $1,132,432 $820,537

Prior Three Years Revenue Sources

Fiscal Year 2015 2014 2013
Foundation and
Corporation Contributions
$823,537 $963,202 $883,358
Government Contributions $0 $230,641 $439,370
    Federal -- $230,641 $439,370
    State -- -- --
    Local -- -- --
    Unspecified -- -- --
Individual Contributions -- $6,655 $189
Indirect Public Support -- -- --
Earned Revenue $186,334 $140,838 $139,382
Investment Income, Net of Losses $11,304 $7,050 $5,707
Membership Dues -- -- --
Special Events -- $3,032 --
Revenue In-Kind -- -- --
Other -- -- --

Prior Three Years Expense Allocations

Fiscal Year 2015 2014 2013
Program Expense $530,865 $836,404 $703,217
Administration Expense $216,041 $296,028 $117,320
Fundraising Expense -- -- --
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 1.37 1.19 1.79
Program Expense/Total Expenses 71% 74% 86%
Fundraising Expense/Contributed Revenue 0% 0% 0%

Prior Three Years Assets and Liabilities

Fiscal Year 2015 2014 2013
Total Assets $2,077,363 $1,805,386 $1,649,205
Current Assets $2,042,603 $1,759,115 $1,594,931
Long-Term Liabilities $0 $0 $0
Current Liabilities $31,630 $33,922 $96,727
Total Net Assets $2,045,733 $1,771,464 $1,552,478

Prior Three Years Top Three Funding Sources

Fiscal Year 2015 2014 2013
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value --
Spending Policy Income Only
Percentage(If selected) --
Credit Line No
Reserve Fund No
How many months does reserve cover? --

Capital Campaign

Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? No

Short Term Solvency

Fiscal Year 2015 2014 2013
Current Ratio: Current Assets/Current Liabilities 64.58 51.86 16.49

Long Term Solvency

Fiscal Year 2015 2014 2013
Long-term Liabilities/Total Assets 0% 0% 0%

CEO/Executive Director/Board Comments


Foundation Comments

Financial summary data in the charts and graphs above is per the organization's audited financials. Contributions from foundations and corporations are included under individuals when the breakout was not available.


Other Documents

No Other Documents currently available.


The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.

1. What is your organization aiming to accomplish?


2. What are your strategies for making this happen?


3. What are your organization’s capabilities for doing this?


4. How will your organization know if you are making progress?


5. What have and haven’t you accomplished so far?