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Single Stop USA Inc.

 1825 Park Avenue, Suite 503
 New York, NY 10035
[P] (212) 480-2870
[F] (646) 837-9429
www.singlestopusa.org
singlestopusa@singlestopusa.org
Vanessa Marquez
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INCORPORATED: 2007
 Printable Profile (Summary / Full)
EIN 20-8837690

LAST UPDATED: 01/30/2015
Organization DBA --
Former Names --
Organization received a competitive grant from the Boston Foundation in the past five years Yes

Summary

Mission StatementMORE »

Single Stop USA is a national non-profit organization dedicated to helping low-income families and individuals build economic security. To this end, we offer a unique program that combines benefits screening and application assistance with tax preparation, legal assistance and financial counseling -- all at no cost and in one location at each of the sites we serve. Single Stop integrates its program locally, delivering a suite of services in trusted community-based organizations, health clinics, job-training centers, and community colleges. In this way, we not only reach those households most in need, but we ensure that our model becomes both sustainable and scalable.

Mission Statement

Single Stop USA is a national non-profit organization dedicated to helping low-income families and individuals build economic security. To this end, we offer a unique program that combines benefits screening and application assistance with tax preparation, legal assistance and financial counseling -- all at no cost and in one location at each of the sites we serve. Single Stop integrates its program locally, delivering a suite of services in trusted community-based organizations, health clinics, job-training centers, and community colleges. In this way, we not only reach those households most in need, but we ensure that our model becomes both sustainable and scalable.

FinancialsMORE »

Fiscal Year Jan 01, 2012 to Dec 31, 2012
Projected Income $22,353,613.00
Projected Expense $22,330,728.00

ProgramsMORE »

  • Community College Initiative
  • Single Stop

Revenue vs. Expense ($000s)

Expense Breakdown 2012 (%)

Expense Breakdown 2011 (%)

Expense Breakdown 2010 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Overview

Mission Statement

Single Stop USA is a national non-profit organization dedicated to helping low-income families and individuals build economic security. To this end, we offer a unique program that combines benefits screening and application assistance with tax preparation, legal assistance and financial counseling -- all at no cost and in one location at each of the sites we serve. Single Stop integrates its program locally, delivering a suite of services in trusted community-based organizations, health clinics, job-training centers, and community colleges. In this way, we not only reach those households most in need, but we ensure that our model becomes both sustainable and scalable.

Background Statement

Single Stop USA, a national non-profit organization, is dedicated to helping low-income families build economic security and move toward long-term self-sufficiency by accessing existing resources set aside for this purpose. To this end, Single Stop works through a range of community-based partnerships to provide screening for, and access to, a wide range of government resources and cost-free legal, financial and tax preparation expertise – all in one location in each of the communities we serve.  Single Stop integrates its program of services locally, in trusted community-based organizations including health clinics, food pantries, job-training centers, and community colleges. In this way, we not only reach those individuals and families most in need, but we ensure that our model becomes both sustainable and scalable.

 
 
Single Stop was launched in 2001 as a New York City-based antipoverty initiative of the Robin Hood Foundation. By 2006, the program had developed into one of the most effective of its kind, serving more than 70,000 households annually at 59 community-based organizations, food pantries, shelters, health centers and job-training sites throughout the city. Recognizing the organization’s potential for growth, the Atlantic Philanthropies funded a study, conducted by McKinsey & Co and Single Stop, to determine the viability of replication and expansion. As a result, Single Stop USA was established in 2007 to expand across the country. Supported by a founding grant from the Atlantic Philanthropies, the new organization absorbed the New York sites and began the process of expansion, nationwide. Single Stop USA now operates more than 90 sites in seven states.  In 2013 alone, Single Stop helped 177,000 families access more than $561 million in such benefits and services as health insurance and SNAP, financial, legal and tax preparation services.

 

 

Impact Statement

 In 2013, Single Stop USA and its partners served 37,300 community college students nationwide connecting them to $66.5 million in public resources, tax refunds, and other services.  We expanded to seven new colleges across the country (including Bunker Hill Community College in Boston) and are now in eight states – NY, NJ, CA, FL, LA, MA, MS, PA.

 

Over the coming year, Single Stop is working to complete a strategic planning process to determine how best to scale and grow our community college program to reach hundreds of thousands of community college students across the country.  As part of this process, we will be making needed investments in our technology tool, infrastructure and systems to scale effectively.

 

In Boston, in our first year of operations at Bunker Hill Community College (BHCC), Single Stop will serve more than 800 students connecting them with benefits and services worth more than $2 million.  Single Stop then anticipates expanding the program in Boston over the next three years within BHCC and beyond.


 


Needs Statement

Financial Support:  Single Stop is seeking additional funding in Boston to sustain our program at Bunker Hill Community College and expand to other community colleges within the state. 

·        Direct services:  on-the-ground services including legal and financial counseling, tax preparation and benefits screening delivered to community college students.

·        Technology Tool:  Our proprietary software tool the Benefits Enrollment Network (BEN) is regularly updated to reflect the latest eligibility requirements and is used by our site staff to provide direct case management to students.

·        Capacity Building:  Single Stop is in the midst of a national evaluation of its impact on community college students, funds will be utilized to track impact here in Boston and at other colleges nationwide.

 

Volunteers/Expertise:

·        Strategic Planning– Single Stop has undertaken a strategic planning process to determine how to effectively scale its program.  We would welcome volunteers who can provide expertise in the areas of pricing, technology and business modeling to assist in this undertaking.

·        Curriculum Development– As part of its scaling plan, Single Stop anticipates codifying many of its best practices and seeks assistance.


CEO Statement

In America, there are billions of dollars in public resources that, if redeployed appropriately, could help millions of families get out of poverty.  Single Stop is here to pursue the very best  distribution channels and sustainability strategies to do this – and then get out of the way.  We want to be out of business within a decade.

 
Ultimately, Single Stop is working to put itself out of business by institutionalizing our work in other organizations and changing the systems in which we operate.  Single Stop is dedicated to making the largest social impact possible, far beyond anything many other organizations are contemplating.  Because we understand that we cannot reach this level of scale with traditional philanthropy, we are working hard to provide a market-driven solution.
 
Community colleges provide an extraordinary opportunity for Single Stop.  We are knitting together two of the most effective poverty-fighting weapons: America’s underutilized social safety net and a post-secondary education.  We believe that by piloting our program in specific geographies of political resonance, we can reach a tipping point with institutions of higher education. We look forward to such a milestone when colleges, understanding the value of the services that Single Stop provides, follow our lead by making the same resources available to their students to help them stay in school. In many ways, Single Stop is changing the way that community colleges operate and how they support their students.  This is the type of systemic change we are seeking. 

Board Chair Statement

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Geographic Area Served

Throughout the United States
NATIONAL
GREATER BOSTON REGION, MA

Single Stop USA is currently working in California, New Jersey, New Mexico, Florida, New York, Massachusetts, Pennsylvania, Mississippi, and Louisiana.
 
In Massachusetts, Single Stop is currently operating at Bunker Hill Community College which enrolls 13,000 students across two campuses and four satellite locations in the Greater Boston area. On site at the college's main campus in Charlestown, Single Stop is helping eligible students and families access the benefits and services they need to attain financial stability and college completion. BHCC is the largest community college in Massachusetts and has a strong reputation for providing students with supportive services to help them succeed. At Bunker Hill Community College, 84 percent of students live either in Boston or within 10 miles of the campus.

Organization Categories

  1. Education - Higher Education
  2. Human Services - Human Services
  3. -

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)

Under Development

Programs

Community College Initiative

A tailored version of SingleStop was developed when SingleStop USA identified community colleges as the sites with the greatest potential to break intergenerational poverty. Community colleges make college education – the pathway out of poverty – accessible to low-income, high-need populations, yet nearly half of all students drop out.  The Community College Initiative is designed to help overcome the financial and logistical barriers that limit students’ success with on-site SingleStops.


Budget  --
Category  --
Population Served Adults
Program Short-Term Success  --
Program Long-Term Success  --
Program Success Monitored By  --
Examples of Program Success  --

Single Stop

Single Stop is a community-based program located at partner sites to help low-income people access public benefits in a single location.  Using a software tool, in 15 minutes counselors outline the benefits for which people are eligible – food stamps, health insurance, child-care subsidies, tax credits, welfare to work, and housing assistance.  Counselors then guide people through the application processes and provide assistance in filing for tax credits, legal help and financial education.Single Stop USA currently has community based sites in California and New York.
Budget  $17,000,000.00
Category  Human Services, General/Other Human Services, General/Other
Population Served Adults
Program Short-Term Success   
Program Long-Term Success   
Program Success Monitored By   
Examples of Program Success   

CEO/Executive Director/Board Comments

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Management


CEO/Executive Director Ms. Elisabeth Mason
CEO Term Start Jan 2007
CEO Email emason@singlestopusa.org
CEO Experience

Elisabeth Mason is the CEO and one of the founders of Single Stop USA.  Elisabeth is an expert on venture philanthropy, children’s rights, start-up organizations and poverty-fighting programs. She has over 15 years of experience, including her work at Atlantic Philanthropies developing a $1 billion dollar, 10-year spend-down plan to help disadvantaged children. Elisabeth was also a Managing Director at the Robin Hood Foundation, Senior Advisor at Innovative Philanthropy, and practiced Law at Cleary, Gottlieb, and Steen & Hamilton in New York City. In her early career, Elisabeth was the founder and Executive Director of Fundacion Kukula, an agency serving street and working youth and their families. During her tenure with Fundacion Kukula, she was one of the founding members of the Central American branch of the Latin American Street Kids Movement. Elisabeth has also served as an advisor to the United Nations and to local and international agencies on various human and children’s rights, legislative reform, juvenile justice, and community and youth development programs throughout the Latin American region. Additionally, she has participated in projects in India and Africa and served as a Peace Corps Volunteer in Costa Rica, where she lived for six years. A lifelong resident of East Harlem, Elisabeth holds a J.D. from Columbia University and an A.B. and a M.A. from Harvard.

 

Co-CEO --
Co-CEO Term Start --
Co-CEO Email --
Co-CEO Experience --

Former CEOs and Terms

Name Start End
-- -- --

Senior Staff

Name Title Experience/Biography
Angela Dorn COO and General Counsel

 

Angela Dorn is the Chief Operating Officer and General Counsel for Single Stop USA, where she oversees the organization's operations and manages all legal contracts and administrative issues.  Prior to joining Single Stop USA, Angela worked as General Counsel and Managing Director at Fletcher Asset Management, an investment management company in New York City, where she was responsible for overseeing the company's legal issues, as well as many operational issues. She also served as General Counsel to the Fletcher Foundation, and served in a legal and advisory capacity on a number of innovative philanthropic initiatives, including managing the Foundation's relationship with the New York Community Trust and several major universities, and advising on a $50 million pledge in honor of the 50th Anniversary of Brown v. the Board of Education.  Prior to that, Angela had a distinguished career practicing employment law with Mayer, Brown & Platt in Chicago, Illinois where her clients included individuals, Fortune 100 companies and nonprofit corporations. 

Angela's other prior experience includes serving as pro-bono counsel to the NAACP and as a law clerk for a federal judge in U.S. District Court in the Northern District of Illinois.  She is a graduate of Harvard-Radcliffe Colleges where she received a degree in Economics, and Harvard Law School, where she served as the Executive Editor of the Harvard Civil Rights/Civil Liberties Law Review.  Additionally, Angela has volunteered her time for numerous pro bono projects, including cases involving claims of employment discrimination and police brutality and has represented nonprofit organizations and numerous individuals in employment discrimination cases.  She has also served as a board member for several organizations, including the Harvard Alumni Association and the Apple Seed Foundation.


 

Nate Falkner Vice President of Strategy and Technologies Nate Falkner is the Vice President of Strategy and Technologies at Single Stop USA.  In this capacity, Nate oversees the development, maintenance and integration of Single Stop's technology platform, the Benefits Enrollment Network, and directs Single Stop's increasing focus on non-traditional distribution channels, including the Single Stop Community College and Commercial Initiatives, that seek to overcome the barriers of distribution and financing. Nate’s professional background includes extensive experience working on issues of social and economic justice, non-profit development and strategic communications both domestically and abroad.  Nate holds a BA from the University of Wisconsin and has completed post-graduate coursework towards a MPA at Columbia’s School for International and Public Affairs.  Prior to joining Single Stop, Nate worked in Afghanistan, where he managed a study on community schools and child security in conflict zones for a professor at NYU’s Steinhardt School of Education. 
Elisabeth Mason CEO and Co-Founder Elisabeth Mason is the CEO and one of the founders of Single Stop USA, a major national poverty-fighting organization, which recently received funding through The White House Social Innovation Fund. Elisabeth is an expert on venture philanthropy, children's rights, start-up organizations and poverty-fighting programs. She has over 15 years of experience, including her work at Atlantic Philanthropies developing a $1 billion, 10-year spend-down plan to help disadvantaged children. Elisabeth was also a Managing Director at the Robin Hood Foundation, Senior Advisor at Innovative Philanthropy, and practiced Law at Cleary, Gottlieb, and Steen & Hamilton in New York City.   She worked with the artist Shakira to set up her Barefoot Foundation, an international education foundation.  In her early career, Elisabeth was the founder and Executive Director of Fundacion Kukula, an agency serving street and working youth and their families. During her tenure with Fundacion Kukula, she was one of the founding members of the Central American branch of the Latin American Street Kids Movement. Elisabeth has also served as an advisor to the United Nations and to local and international agencies on various human and children's rights, legislative reform, juvenile justice, and community and youth development programs throughout the Latin American region. Additionally, she has participated in projects in India and Africa and served as a Peace Corps Volunteer in Costa Rica, where she lived for six years. As CEO of Single Stop, she attended the first ever White House Summit on Community Colleges and the White House meeting on "Opportunity and Security for Vulnerable Communities: Building Partnerships to Fight Poverty" in 2010. She was also a co-presenter at the annual meeting of the Association of Community College Trustees and named a Huffington Post's "Greatest Person of the Day" in 2010.  A lifelong resident of East Harlem, Elisabeth holds a J.D. from Columbia University and an A.B. and a M.A. from Harvard. 
Cathryn McAleavey Chief Financial Officer --
Lauren Spitzer Chief Development Officer --
Andrew Stettner Chief Program Officer --

Awards

Award Awarding Organization Year
-- -- --

Affiliations

Affiliation Year
-- --
Member of state association of nonprofits? No
Name of state association --

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --

Collaborations

Single Stop has a long history of working closely with community college leaders, local foundations, private sector leaders, and state and local
government to support its work. In Boston, Single Stop has joined forces with the Boston E.I.T.C. Coalition as part of their city-wide efforts. We are
also working with the Department of Transitional Assistance, which conducts food stamp enrollment on-site at Bunker Hill Community College. We
look forward to future partnerships with ACCESS, a financial provider, and Greater Boston Legal Services. In addition, the college features an in school
tax preparation program that Single Stop is currently augmenting.

CEO/Executive Director/Board Comments

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Foundation Comments

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Staff Information

Number of Full Time Staff 36
Number of Part Time Staff 8
Number of Volunteers 6
Number of Contract Staff 0
Staff Retention Rate % 84%

Staff Demographics

Ethnicity African American/Black: 15
Asian American/Pacific Islander: 5
Caucasian: 26
Hispanic/Latino: 8
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 29
Male: 26
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? Yes
Organization has Strategic Plan? Under Development
Years Strategic Plan Considers N/A
Management Succession Plan Under Development
Business Continuity of Operations Plan No
Organization Policies And Procedures Yes
Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy No
Directors and Officers Insurance Policy Yes
State Charitable Solicitations Permit Exempt
State Registration Exempt

Risk Management Provisions

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Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Bi-Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Semi-Annually

Governance


Board Chair Mr. Daniel Simkowitz
Board Chair Company Affiliation Morgan Stanley
Board Chair Term Nov 2011 -
Board Co-Chair --
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Geoffrey Canada Harlem Children's Zone Voting
Angela Diaz Mount Sinai Adolescent Health Center Voting
Peter Edelman Georgetown Law --
Ms. Lisa Jackson New Profit, Inc. Voting
John Kennedy Dewey and LeBoeuf Voting
Matthew Klein Blue Ridge Foundation NY Voting
David Landau LNK Partners --
Daniel Lurie Tipping Point Comunity Voting
Elisabeth Mason SingleStop USA Voting
Perri Peltz N/A --
Dr. Jennifer Scott Ogilvy Public Relations Voting
Daniel Simkowitz Morgan Stanley Voting
Herbert Sturz Open Society Institute Voting
Michael Weinstein Robin Hood Foundation Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
Julian Bond NAACP NonVoting
J. Noah Brown Association of Community College Trustees NonVoting
Eduardo J. Padrón Miami Dade College NonVoting
Norman Pearlstine Bloomberg LP NonVoting
John Sykes Playlist.com NonVoting
Joseph Zebrowitz Executive Health Resources NonVoting

Board Demographics

Ethnicity African American/Black: 2
Asian American/Pacific Islander: 0
Caucasian: 12
Hispanic/Latino: 1
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 4
Male: 10
Not Specified 0

Board Information

Board Term Lengths 1
Board Term Limits --
Board Meeting Attendance % 86%
Written Board Selection Criteria Under Development
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions 100%
Constituency Includes Client Representation No

Standing Committees

  • Advisory Board / Advisory Council
  • Audit
  • Executive
  • Finance

CEO/Executive Director/Board Comments

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Foundation Comments

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Financials


Revenue vs. Expense ($000s)

Expense Breakdown 2012 (%)

Expense Breakdown 2011 (%)

Expense Breakdown 2010 (%)

Fiscal Year Jan 01, 2012 to Dec 31, 2012
Projected Income $22,353,613.00
Projected Expense $22,330,728.00
Form 990s

2012 Form 990

2011 Form 990

2010 Form 990

2009 Form 990

2008 Form 990

Audit Documents

2012 Audited Financials

2011 Audited Financials

2010 Audited Financials

2009 Audited Financials

2008 Audited Financials

IRS Letter of Exemption

IRS Letter of Determination

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2012 2011 2010
Total Revenue $21,777,573 $21,077,610 $21,926,861
Total Expenses $22,158,722 $21,727,441 $19,308,818

Prior Three Years Revenue Sources

Fiscal Year 2012 2011 2010
Foundation and
Corporation Contributions
$20,002,869 $19,441,902 $20,883,597
Government Contributions $910,501 $802,437 $697,830
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified $910,501 $802,437 $697,830
Individual Contributions $183,184 $113,115 $57,485
Indirect Public Support -- -- --
Earned Revenue -- -- --
Investment Income, Net of Losses $12,451 $15,098 $20,444
Membership Dues -- -- --
Special Events $57,550 -- --
Revenue In-Kind $551,177 $642,131 $248,626
Other $59,841 $62,927 $18,879

Prior Three Years Expense Allocations

Fiscal Year 2012 2011 2010
Program Expense $20,485,081 $20,206,538 $18,302,670
Administration Expense $1,217,639 $1,150,110 $557,689
Fundraising Expense $456,002 $370,793 $448,459
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 0.98 0.97 1.14
Program Expense/Total Expenses 92% 93% 95%
Fundraising Expense/Contributed Revenue 2% 2% 2%

Prior Three Years Assets and Liabilities

Fiscal Year 2012 2011 2010
Total Assets $12,745,767 $12,318,022 $13,293,693
Current Assets $12,514,731 $11,590,540 $12,030,497
Long-Term Liabilities $7,384 $22,984 $0
Current Liabilities $7,573,945 $6,749,451 $6,978,942
Total Net Assets $5,164,438 $5,545,587 $6,314,751

Prior Three Years Top Three Funding Sources

Fiscal Year 2012 2011 2010
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value --
Spending Policy N/A
Percentage(If selected) --
Credit Line No
Reserve Fund No
How many months does reserve cover? --

Capital Campaign

Are you currently in a Capital Campaign? Anticipated In 3 Years
Capital Campaign Purpose Single Stop USA plans to undertake a Growth Capital campaign in the coming year to fuel growth contemplated in our new strategic plan. We expect this campaign to begin in late 2012, early 2013.
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? --

Short Term Solvency

Fiscal Year 2012 2011 2010
Current Ratio: Current Assets/Current Liabilities 1.65 1.72 1.72

Long Term Solvency

Fiscal Year 2012 2011 2010
Long-term Liabilities/Total Assets 0% 0% 0%

CEO/Executive Director/Board Comments

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Foundation Comments

Previous fiscal period information was obtained from the Audited Financial documents. The financial data provided in the charts for the previous three years reflects this organization's national operations, as do their audits and 990s.

Documents


Impact

The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.


1. What is your organization aiming to accomplish?

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2. What are your strategies for making this happen?

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3. What are your organization’s capabilities for doing this?

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4. How will your organization know if you are making progress?

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5. What have and haven’t you accomplished so far?

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