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Hospitality Homes Inc.

 PO Box 15265
 Boston, MA 02215
[P] (888) 595-4678 x 4
[F] --
Marianne Jones
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 Printable Profile (Summary / Full)
EIN 04-3204112

LAST UPDATED: 01/28/2019
Organization DBA Hospitality Homes
Former Names The Hospitality Program (2002)
Organization received a competitive grant from the Boston Foundation in the past five years No


Mission StatementMORE »

Hospitality Homes provides free short-term housing in volunteer host homes and in donated apartments for families and friends of patients seeking care at Boston-area medical facilities. Since 1983, this unique home-away-from-home experience has brought a compassionate response as well as emotional and financial relief to more than 18,000 families in need.

Mission Statement

Hospitality Homes provides free short-term housing in volunteer host homes and in donated apartments for families and friends of patients seeking care at Boston-area medical facilities. Since 1983, this unique home-away-from-home experience has brought a compassionate response as well as emotional and financial relief to more than 18,000 families in need.

FinancialsMORE »

Fiscal Year Jan 01, 2018 to Dec 31, 2018
Projected Income $535,000.00
Projected Expense $530,000.00

ProgramsMORE »

  • Hospitality Homes

Revenue vs. Expense ($000s)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Expense Breakdown 2014 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Mission Statement

Hospitality Homes provides free short-term housing in volunteer host homes and in donated apartments for families and friends of patients seeking care at Boston-area medical facilities. Since 1983, this unique home-away-from-home experience has brought a compassionate response as well as emotional and financial relief to more than 18,000 families in need.

Background Statement

"I was able to bring my daughter to Boston for the medical care she needed because of Hospitality Homes. We were placed in a lovely home near the hospital with more than comfortable arrangements. We felt safe, we felt welcome and we were ready for the medical appointments." 
Hospitality Homes provides free short-term housing in volunteer host homes and donated apartments for families and friends of patients who travel to Boston for specialized medical care. Our compassionate response allows families to stay together during a critical time in their lives. Hosts open their homes to guests, providing much needed relief from emotional and financial challenges. Personal bonds are created through understanding, generosity, and trust, and with a focus on human connections. Since 1983, our unique home-away-from-home lodging option has been the solution to the overwhelming need for housing for individuals seeking treatment at the Boston’s renowned health care centers. Many guests report that without the housing our program offers, they simply would not be able to access the life-saving or life-changing care needed.
Hospitality Homes inspires more than 150 volunteers in the Boston area each year to open their homes and their hearts to families traveling for care. 

Since 1983, Hospitality Homes has provided more than 200,000 nights of housing to more than 18,000 families from across the country and around the world. Our goal is to ensure that all program-qualified families traveling to Boston for medical treatment have the housing and local support they need during their stay. We are committed to working with local and national organizations to create a future where no family members will need to sleep in a car or on a waiting room floor because they do not know about our program and cannot afford the high cost of hotels.


Impact Statement

In 2017, Hospitality Homes has provided over 5,500 nights of housing, saving guests more than $1.9 million in estimated equivalent hotel fees.  Guests traveled from from all 50 US states, 2 US territories and 25 countries. While we were able to provide these services, each year we also turn away about ten percent of the applications we receive due to a shortage of volunteer hosts and donated accommodations.
Based on our recently adopted strategic plan, Vision 2020, the goals for the upcoming year include developing our Host Recruitment Program to identify, train, and support new volunteer host families to meet the growing demand for free hospital housing accommodations, adding at least 15 new hosts each year. We also have a focus on the apartment program due to the increase in immunosuppressed and other special medical needs of guests. Hospitality Homes currently has through 5 donated apartments. In 2017, with the demand increasing for both private home and apartment accommodations, we continue to create new collaborations to expand the accessible apartment program. The additional strategic goals outlined in the plan build the technology platform of the reservations system; continue to grow resources to support the growing program operations; and provide relevant Board trainings to support the success of the organization as it builds capacity.

Needs Statement

Each week, hundreds of patients and families travel to the Boston area for the some of the finest medical care in the world. While hospitals have tried to keep up with housing demand, more and more patients are outpatients and coming for longer treatments. The pressure on providing patient/family housing continues to grow, particularly for the hospitals ranked # 1 & #2 in the world. Hospitality Homes provides for this growing demand, is networked and supported by the medical establishment, and still has a wait list of between 15-25 families needing housing every week. The housing program Hospitality Homes provides supports the patient families with transportation, food and travel needs while in Boston, and serves as another support navigator for the family during treatment. The focus on increasing the volunteer host program and our resources will build the capacity of Hospitality Homes in a strategic manner to address the medical housing needs of the city. 

CEO Statement

This year it happened to us. We were the ones who needed to fly thousands of miles to an unfamiliar city, filled with uncertainty about what lay ahead in the hours and days before us. Now we were the loved ones facing a medical emergency alone, far from homes. Complete strangers opened their home and their hearts to us. We held their dogs, chatted over warm soup and felt nurtured as we slept between hospital visits and medical consultations. Our experience was just like that of thousands of family members who turn to Hospitality Homes for a place to stay, a warm shower, and a restful night's sleep after spending a long day at the hospital. It is immensely gratifying to help thousands of families who have nowhere else to turn. Our staff and our volunteer hosts provide a listening ear and a home-away-from-home to families facing many challenges.

Board Chair Statement

Hospitality Homes is a differentiated housing model well-suited to providing housing for the increasing number of families who travel to the Boston area for medical care. Through an extended network of over 150 volunteers and additional partnerships with Airbnb, property management companies and apartment real estate firms that donate accommodations, we are able to offer patients and families housing for when are where they need it. As the demand increases for our services, we are constantly building resources and leadership to focus on capacity. While we are not able to provide services for all the families requesting our free housing for their medical travel to Boston, we have developed collaborations with discounted short-term rentals and other resources that we can direct these families to. Our goal is to increase the number of host homes and donated apartments so that we can accommodate every family that needs our no-cost program so that they can access life-saving, often last resort treatment in the Boston area. 

Geographic Area Served

City of Boston- Citywide (Indiv. neighborhoods also listed)
We serve families of patients traveling to Boston for medical care who come from all over Massachusetts, the New England region, from throughout the US, and from over 25 foreign countries seeking the top medical care available at any of the Boston health care facilities. We also serve the communities in the greater Boston area where our volunteers reside and support the program. These Boston-area communities include the neighborhoods of the city of Boston, as well as Charelestown, Brookline, Newton, Cambridge, Somerville, Quincy and Needham. 

Organization Categories

  1. Human Services - Family Services
  2. Housing, Shelter - Temporary Housing
  3. Health Care - Patient & Family Support

Independent research has been conducted on this organization's theory of change or on the effectiveness of this organization's program(s)



Hospitality Homes

Since 1983, Hospitality Homes has been a leader in providing short-term housing in volunteer host homes for families and friends of patients receiving medical care in the Boston area. The program is open to all families, regardless of income, nationality, age, diagnosis, or treatment facility.

Our services are free of charge and are made possible by the generosity of our volunteer hosts and supporters.

At the program’s core are caring, generosity, trust, and a focus on human connections. Our host home network currently includes over 100 families throughout the Boston area who have space to share; the compassion to open their homes to strangers; and an understanding of the strains that illness puts on patients, their caregivers, and their loved ones. Hospitality Homes hosts welcome guests to an unfamiliar city and offer a friendly home to return to at the end of a long day. Our ability to meet a family’s specific housing needs and provide support increases the quality of the stay of a family and reduces the stress of the family as well as the patient, each knowing that their loved ones are safe and nearby during a stressful period in their lives.

Our staff carries out in-depth phone screenings, background and reference checks on all potential guests and hosts before matching them with Hospitality Homes program. In addition to handling housing placements, the Hospitality Homes staff recruits, trains, and provides ongoing support to hosts, and conducts ongoing outreach activities at major Boston-area health care facilities. Since 2016, we have also developed partnerships with Lyft and Uber to provide Boston area transportation for families who are unable to access public transportation.
Budget  500,000
Category  Health Care, General/Other Patient & Family Housing
Population Served Families People/Families of People with Health Conditions Other Health/Disability
Program Short-Term Success 
In 2017 we have provided over 1,100 guests with more than 7,000 nights of free housing.
We have increased our host volunteers by 25% in 2017, by increased visibility in print and broadcast media. 
The annual savings to families is over $1.5 million in comparable hotel fees.
We have successfully established partnerships with Airbnb, Uber, Lyft, and several apartment management companies.
We host a semi-annual meeting of all the Boston area medical housing programs to share best practices, identify trends, and to create greater connectivity to each other as we try to meet the demand for medical housing in the Boston area. 
Program Long-Term Success  Since inception, Hospitality Homes has provided over 200,000 guest nights to over 18,000 families and supported patients at more than 50 Boston-area health care facilities. Recent research concluded that programs like ours, provide important benefits in terms of family experience, psychosocial well-being, and patient recovery.
Program Success Monitored By  Program evaluation is an integral component of the program year. We use quantitative as well as qualitative metrics to track applications, placements, length of stay and monitor satisfaction with our program through client survey tools, feedback tools and in person interviews.
Examples of Program Success 
Our program success is best expressed by the guests who stay with our volunteer hosts. Here is one example of many letters we receive daily:
“Last spring our family received shocking news. Our happy and adventurous eight-year-old daughter, Robin, was diagnosed with a brain tumor. She required immediate hospitalization and surgery, to be followed by two months of radiation therapy.
Robin received excellent care from the medical team near our home in Seattle. However, the safest radiation treatments for a child her age were available only at Massachusetts General Hospital in Boston. We knew no-one in New England, yet we felt strongly that Robin needed to go wherever was best for her health, even if it meant being far from our family and friends.
You can imagine how stressful this time was for us. In addition to a monumental medical challenge, we now had to figure out our logistics in Boston, thousands of miles away from our Seattle support network. The first questions on our minds: Where will we stay? Will we have to travel for Robin’s appointments? Can we afford any place in Boston?
Fortunately, we found Hospitality Homes. With short notice the staff was able to match our family with a volunteer host family in Boston. Robin’s dad stayed in Seattle to work while Robin, her big brother Nick, and I flew to Boston. Our wonderful hosts met us at a train station and turned what could have been a lonely and fearful time into a warm, welcoming three-month homestay.”

CEO/Executive Director/Board Comments

In 2017, Hospitality Homes has provided more than 5,500 nights of housing, saving guests over $1.9 in estimated equivalent hotel fees. Guests traveled from all 50 US states, US territories and over 25 countries. Our hospital housing program is unique in that we serve all ages, pediatrics and adults, all diagnoses and treatment protocols, and all medical treatment facilities, including mental health. With changes in health care policy and funding, we expect the patients referred to Boston for medical care will be more seriously ill and families will need housing for longer stays.  Hotel prices in Boston continue to be among the highest in the country, with one of the highest occupancy rates. Often even with a medical discount hotels are unaffordable or simply not available. This program is differentiated enough to help meet the unique demands and needs of medical housing and has served as a model for over 5 medical housing programs in other parts of the US.  


CEO/Executive Director Ms. Marianne M Jones
CEO Term Start Feb 2015
CEO Email
CEO Experience
Former positions include: 

Marianne Jones brings over 15 years of leadership experience in philanthropy and nonprofit management to her new role as executive director of Hospitality Homes, including extensive experience with collaborative initiatives among mission-focused organizations. Most recently, Marianne was President of the Women’s Fund of NH/NH Women’s Foundation where she was responsible for significant growth and statewide recognition through a focus on gender-based research, public policy efforts and strategic philanthropy. Marianne is active in community-based organizations, being a frequent presenter and panelist for leading professional associations, national nonprofits and philanthropy networks, as well as having served as Chair on several nonprofit Boards. A native of the East Coast, Marianne attended college and worked for many years in the Pacific Northwest before returning to the Boston area. She received her BA from Reed College in Portland, Oregon, attended graduate school at the University of Freiburg, Germany, and worked at a Camp Hill community for special-needs adults in Switzerland, before embarking on a career in the nonprofit and foundation sectors.

Co-CEO --
Co-CEO Term Start --
Co-CEO Email --
Co-CEO Experience --

Former CEOs and Terms

Name Start End
-- -- --

Senior Staff

Name Title Experience/Biography
Dr. Denise Duclos Outreach Coordinator --
Emma Galin-Attleson Program Manager --
Shanon Heckethorn Director, Development and Communications --


Award Awarding Organization Year
Volunteer of the Year Daily Points of Point Volunteer Award 2016
Myra Kraft Community MVP Awards The Kraft family and New England Patriots Charitable Foundation 2014
George Washington Medal Freedoms Foundation at Valley Forge 2013
the One Hundred Massachusetts General Hospital Cancer Center 2011
Daily Points of Light Award White House 2003
Distinguished Service Award Brandeis University 1987


Affiliation Year
Associated Grant Makers --
Greater Boston Chamber of Commerce --
Massachusetts Nonprofit Network --
Member of state association of nonprofits? Yes
Name of state association Massachusetts Nonprofit Network

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --


We collaborate with over 20 health care organizations in the Greater Boston area. 

CEO/Executive Director/Board Comments


Foundation Comments


Staff Information

Number of Full Time Staff 3
Number of Part Time Staff 2
Number of Volunteers 150
Number of Contract Staff 1
Staff Retention Rate % 100%

Staff Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 1
Caucasian: 4
Hispanic/Latino: 1
Native American/American Indian: 0
Other: 0
Other (if specified): --
Gender Female: 6
Male: 0
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? Under Development
Organization has Strategic Plan? Yes
Years Strategic Plan Considers 4
Management Succession Plan Under Development
Business Continuity of Operations Plan No
Organization Policies And Procedures Yes
Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes
State Charitable Solicitations Permit Exempt
State Registration Yes

Risk Management Provisions


Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually


Board Chair Ms. Kathryn Crsit
Board Chair Company Affiliation Boston Children's Hospital
Board Chair Term Jan 2017 - Dec 2018
Board Co-Chair Volpe
Board Co-Chair Company Affiliation --
Board Co-Chair Term Jan - Dec

Board Members

Name Company Affiliations Status
Ms Anu Advani Brookline Public Schools Voting
Dianne Cerce Dana-Farber/ Brigham & Women's Cancer Center Voting
Judith Chasin Brookline Hearing Services Voting
Kathryn Crist Boston's Children Hospital Voting
Leslie Greenfield Community Volunteer Voting
Al Hammond Graystone Consulting Voting
Stephanie Harriston-Diggs Beth Israel Deaconess Medical Center Voting
Katherine Keough Atrius Health Voting
Tara O'Donnell Donoghue Barrett & Singal, P.C. Voting
Ms. Judy E. Paradis Chobee Hoy Associates Voting
Holli Roth Medical Academic and Scientific Community Organization, Inc. Voting
Ms. Sarah Schwartz Systems Evolution, Inc Voting
Marc Volpe Quantopian, Inc. Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Advisory Board Members

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 1
Asian American/Pacific Islander: 1
Caucasian: 13
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 11
Male: 2
Not Specified 0

Board Information

Board Term Lengths 3
Board Term Limits 3
Board Meeting Attendance % 96%
Written Board Selection Criteria Under Development
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions 100%
Constituency Includes Client Representation Yes

Standing Committees

  • Audit
  • Board Governance
  • Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
  • Executive
  • Finance
  • Human Resources / Personnel
  • Investment
  • Strategic Planning / Strategic Direction

CEO/Executive Director/Board Comments

Changes in health care, insurance and government funding will impact the number and types of families traveling to Boston for specialized medical care. We are working with our partner health care organizations to prepare for these changes. 

Foundation Comments



Revenue vs. Expense ($000s)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Expense Breakdown 2014 (%)

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2016 2015 2014
Total Revenue $2,541,026 $1,868,226 $1,328,287
Total Expenses $2,519,821 $1,743,914 $1,275,028

Prior Three Years Revenue Sources

Fiscal Year 2016 2015 2014
Foundation and
Corporation Contributions
$236,900 $211,450 $279,313
Government Contributions $0 $0 $0
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified -- -- --
Individual Contributions $104,791 $201,002 $100,827
Indirect Public Support -- -- --
Earned Revenue $36,545 $25,163 $11,385
Investment Income, Net of Losses $22,850 $-3,980 $16,402
Membership Dues -- -- --
Special Events $115,826 $115,401 $95,171
Revenue In-Kind $2,024,114 $1,319,190 $825,189
Other -- -- --

Prior Three Years Expense Allocations

Fiscal Year 2016 2015 2014
Program Expense $2,360,560 $1,587,938 $1,109,670
Administration Expense $46,567 $45,135 $67,538
Fundraising Expense $112,694 $110,841 $97,820
Payments to Affiliates -- -- --
Total Revenue/Total Expenses 1.01 1.07 1.04
Program Expense/Total Expenses 94% 91% 87%
Fundraising Expense/Contributed Revenue 25% 21% 21%

Prior Three Years Assets and Liabilities

Fiscal Year 2016 2015 2014
Total Assets $881,297 $841,635 $739,232
Current Assets $625,104 $505,257 $447,145
Long-Term Liabilities -- $0 $0
Current Liabilities $20,874 $2,417 $24,326
Total Net Assets $860,423 $839,218 $714,906

Prior Three Years Top Three Funding Sources

Fiscal Year 2016 2015 2014
1st (Source and Amount) -- --
-- --
-- --
2nd (Source and Amount) -- --
-- --
-- --
3rd (Source and Amount) -- --
-- --
-- --

Financial Planning

Endowment Value $120,609.00
Spending Policy N/A
Percentage(If selected) --
Credit Line No
Reserve Fund Yes
How many months does reserve cover? 6.00

Capital Campaign

Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount $250,000.00
Capital Campaign Anticipated in Next 5 Years? No

Short Term Solvency

Fiscal Year 2016 2015 2014
Current Ratio: Current Assets/Current Liabilities 29.95 209.04 18.38

Long Term Solvency

Fiscal Year 2016 2015 2014
Long-term Liabilities/Total Assets 0% 0% 0%

CEO/Executive Director/Board Comments

Our donations have increased over the last 3 years enabling us to implement new technology that has increased our efficiency. 

Foundation Comments

Financial summary data in the charts and graphs above are per the organization's reviewed financials.


Other Documents

No Other Documents currently available.


The Impact tab is a section on the Giving Common added in October 2013; as such the majority of nonprofits have not yet had the chance to complete this voluntary section. The purpose of the Impact section is to ask five deceptively simple questions that require reflection and promote communication about what really matters – results. The goal is to encourage strategic thinking about how a nonprofit will achieve its goals. The following Impact questions are being completed by nonprofits slowly, thoughtfully and at the right time for their respective organizations to ensure the most accurate information possible.

1. What is your organization aiming to accomplish?

Hospitality Homes envisions a time when every family traveling to Boston for medical care has the ability to access that life-saving, often last resort treatment, and is not prevented from receiving medical care due to lack of no-cost, short-term housing during their stay away from home. 

2. What are your strategies for making this happen?

Increasing the number of volunteer host homes and apartment accommodations to meet the growing housing need for families traveling to the Boston area for specialized medical care. In addition, Hospitality Homes has become a partner with Aribnb through the Open Homes program, and received over 350 nights of free stays in Airbnb listings in the Boston area to augment the program.

3. What are your organization’s capabilities for doing this?

Hospitality Homes, founded in 1983, developed the volunteer host housing model for families traveling for medical care. As the first hospital host housing program of its kind, Hospitality Homes has served as a model for the creation of similar programs across the country and continues to be the national leader. Our model uses community resources to meet a community need. In addition, we partner with several real estate corporations including AvalonBay, Equity Partners, Compass Furnished Apartments, Wingate Properties, and several hotel chains to diversify our housing options and locations.

4. How will your organization know if you are making progress?

Every year the program develops a very detailed statistical report to track the number of guest applications,families helped, and overnight stays in the no-cost lodging we provide. Since 1983, Hospitality Homes has save patients and their families over $25 million in equivalent hotel fees.

5. What have and haven’t you accomplished so far?


During 2014-2015, the length of stay of our guests increased 13% while the number of requested nights increased 4%. The longer treatment periods, along with new health care funding policies, are reflected in these numbers. We are seeing an ever-increasing number of guests coming for longer periods of time and that are considerably more ill. In 2015 we received 676 applications requesting 9,364 nights of housing. About 10% of those families had no place to stay because we did not have an appropriate host to match their needs. We continue to seek additional accommodations through partnerships and outreach within the greater Boston community.